Amazon India Complaints & Reviews

I placed a prepaid order with amazon.in on 31th july 2019 with order#[protected] which is "seavy 60cm 1200 m3/hr auto clean chimney with free installation kit (Ciaz titanium black 60, 2 baffle filter with ss oil cup, touch control, black glossy finish)" sold by “seavy appliances india” supposed to be delivered on 5th of august 2019 worth rs.9799/-
On 5th august product was out for delivery from 8:24am and it didn't reach me till evening so i made a call to amazon customer care asking where is my product and they mentioned it will get delivered by 9pm or next morning. After few hours, i see it was marked as delivered whereas it was not delivered to me. I again called the customer care and they said we will investigate and will get you the product replaced by 8th august.
On 8th august i called the customer care again to check the status and still there is no update from them and asking me to wait till 20th of august. My money is stuck with amazon which they are not ready to refund or get me the product instead.

Requested for the transfer of 6000 rupees from wallet to account and amazon says that already transferred and given me a reference number but didnt got that money in the bank. When contacting bank they are saying that by neft transfer it will not take this much time and they can't check anything with this reference number and if amount is not displayed it will return back to amazon and to ask amazon about this. Both amazon and bank are blaiming one another. Kidly do anything to get my money back. Its your responsibility to check where is the money has gone because you have remitted and you have all the details about the remittance

Hello my order stuck at kolkata custom at 1week ago. My tracking no:-rb[protected]sg we made order 8 july 2019 & kolkata come at 25 july 2019. After go-to custom it take about 1 weak. Please do some action to release my parcel. We try more than 7 number but either not attending or some one give one another number. Most of all number not reachable or transfer to other... My name ngampu kilong
Contact [protected]

My name is parthiban and my account number is xxxxxxx8009
I ordered a product through amazon and the product was damaged so i returned that to amazon and asked for a refund so,
Amazon has initiated my refund amount rupees 339 on 28th july. To my account and gas generated this reference number[protected]
It's been 15 days still the amount is nt yet reflected plz make my refund as soon as possible

Did a purchase from amazon.in on the 8th of august 2019 morning.

Suprisingly the same afternoon i got a message that the product has been dispatched

Today morning (9th august 2019) got a message that the product is out for delivery

11.45 am again received a message stating that the product has been delivered

Checked with my office reception and enquired if any parcel received from amazon for me. Receptionist replied that no parcel has come for amazon

Tried calling amazon delivery phone number, initially the person did not pick up the phone and disconnected repeatedly, after repeatedly calling for 8-10 times, the delivery guy has switched off the phone.

Called amazon, they only say that they can lodge a complaint but cannot ensure about the delivery.

Note : i had raised a complaint yesterday but sadly that complaint was deleted :) thanks to the monopoly and the power of huge organizations, voices can be suppressed with money.

I had placed and order on amazon and paid for it via net banking:

Order#[protected]

Order summary
Item (S) subtotal: 16, 290.00
Shipping: 0.00
Total: 16, 290.00
Promotion applied: - 1, 000.00
Grand total: 15, 290.00

I have never been contacted regarding delivery by anybody and this item was never delivered to me. This item has been marked wrongly as delivered. I have raised a complaint with amazon and amazon has been asking me to wait but i have not received any update or resolution for the same till now.

Kindly take an action against whoever had the audacity to mark the item as delivered and please either get the item delivered or give me back my hard earned money.

Regards

A refund amount should have added to my bank account till 8th august after a failure transaction of 500/- on Amazon pay (through UPI) on[protected].But as it was through UPI the money amount should have returned to the corresponding bank account after the failure of transaction but unfortunately the SBI may have failed to update it on my account. Bank reference no:[protected]

I purchased 5 items worth rupees 3666/- on 1/8/2019 from amazon india from my debit card.

On the same day from my debit card they have taken 37440/- on 1/8/2019 in my statement showing amazon mumbai.

I rang them and inform that i haven't received opt nor email for this transaction for amount 37440/-.

After 2 days of back n forth conversations and emails they came up with an answer that, its not them and i need visit my bank and give a complaint.

Hi
Amazon team.

I am sadanala suryakanth and registered mobile and email is (+91 [protected]) & ([protected]@gmail.com).

Please check my order details: —
Order details
Ordered on 17 july 2019 order#[protected]
Invoice
Shipping address

Sadanala suryakanth
H. No:1-1-338, bs-1, samsruthi apts, block-2, mohan nagar
H. No:1-1-338, bs-1, samsruthi...

Hi there!
Please note, i have purchased a toothpaste combo from amazon priced rs.215, order id.[protected].

In the product, 1 item is missing & amazon has refunded only rs. 50 & forcing me to accept the defective item & not refunding the item. Despite making a repeated request to them to replace the item or issue me the entire refund on taking back the item, they are not doing the needful.

I don't want to accept the item as because i feel the product must have been used previously by someone. They are not paying any heed & forcing me to accept & use it.

Please intervene & sort out the matter & help me get back my hard-earned money asap.

I had ordered Elica 60 cm 1100 m3/hr Filterless Chimney (EFL-S607 VMS) online via Amazon and have made the payment for the same via Netbanking.

Order date : 27-Jul-2019

Order #[protected]

Order total : 15, 290.00 (1 item)

The order reached the hub nearby approximately by 3rd August. I have never been contacted by the delivery agents for this order. Today suddenly the status of the order has been changed to Delivered.
I have not recieved the order nor have been contacted by anyone for this order.

I contacted and raised a complaint with Amazon rightaway and despite many calls and compints i have only recieved apologies and been asked to wait for a week but there was no concrete help provided by Amazon. And the status is still showing 'Delivered' which is false and its legally and morally wrong to cheat and harass a customer like this.

This is to officially note that a service and good that i had paid for wasnt provided to me and along with this fact i have been cheated with a fake delivery (which never took place. Kindly help me find justice for my hard earned money.)

I have all the recording and screenshots of my complaints and conversations with the amazon support agents. Thanks.

I booked a voltas window ac 1.5ton 5star on 04/08/2019 through amazon, which was delivered on 07/08/2019, but accessory bag with remote and warranty papers is missing. Kindly tell me who is responsible for the issue. Person of voltas says amazon is responsible while amazon says voltas is responsible. I feel cheated and can't decide what to do or not to do. Register the issue and positively solve it immediately.
@ambesh chandra mishra

I had been a prime member of #amazon last year i bought #xiaomi #redmi 5 for my grand father from amazon and now when i am trying to exchange it on #flipkart it says imei number doesn't match with make and model.
#amazonin sold a #fakeproduct or #flipkart doesn't have updated database.

Dear consumer court,

This is regarding my jbl c100si headphones ordered from amazon india from my sister's amazon prime account on 15-july-2019, order id#[protected].
The expected delivery was on 17-july-2019. However i never received my order. And still order status was updated as delivered on my amazon app. I filed a complaint about it on amazon and was told by their customer support executives that the order was delivered and that they won't be able to refund or do anything about it. Upon asking them if order is delivered then who signed on delivery and the delivery executives contact number, amazon came back with the same answer that they cannot help or provide any information. Amazon india has cheated me by not delivering the order.
I request you too look into the matter and help me against such fraud.

Also kindly note that if required, i can provide call recordings of my discussion with amazon customer support.

Regards,
Amit mukhekar

Sir
I had booked some items with the following details.
Order #[protected]
Order #[protected]
Now the delivery boy says that he cannot deliver the courier at the address i had given while booking it. He says that the things will be returned if the customer does not receive it from the office. I have paid the delivery charge as well and it is your duty to deliver the things at customer's interest.

Hoping to get a reasonable solution
Saju
[protected]

I bought refurbished mobile xiaomi redmi 4 which delivered on 24 july phone has microphone issue it is not working on call, if i put it on speak then only my voice can hear who is on other side i discuss about it with customer care on 1 augest and 2 augest, they told me to update phone, so did it, but then only it was not working, again i call them so another technical supportes says to install blanco app to check Phone, i did it and call them to ask about pin code then they said me your phone problem can not catch by app,
So i ask them for replacement or refund then he said right now we don't have this product we will refund you in 2 days, and its is not done yet. And not i call them for refund status then they are saying it is not possible now, you can check all recordings, please try to understand us, refund as early as possible, its a humble request

I have returned 2 orders from my account but i didnt get the refund till now an its been 4 months and i did many request with customer service in the app and i feel like it is of no use because when ever i speak with them they say that they will give it within 10 days or within a week but i didnt get the amount and i have ordered two game pads of hitson corporation and total of 5000 rupees

I have orderd shoes of Rs, 799 dt[protected] from their website (mob reg on amazon account [protected], amazon account holder name.Ahmad22786) and than cancelled the same on[protected] refund was initiated from amazon on dt[protected].I have made the payment Rs.25 from Amazon pay and 774 from Phonepe account linked with SBI.Still i didnt get the amount in my account. I have complaint the same thrice to amazon, their reply was not satisfactory, they said i have refunded now i m not responsible for your amount and they provide me a refund reference number and told me to ask from bank. Furthur i called to bank twice they refused to help, then i convey the same to the bank through mail on their grievance redressal of my reigon but i didnt get any reply from them too.Please help asap.

My conversation with Amazon Customer Support:

Hi, thanks for contacting Amazon. I'm Amazon's chat helper.
I'm here to answer your questions & get the right person to help you out.
As I send you messages, you can tap a button to reply. Go for it!
08:34
Got it!
08:35
Messaging Assistant | Customer Service
OK
So, what can I help you with?
08:35
Order#[protected]
08:35
Messaging Assistant | Customer Service
Let's see. Could you tap the item you're looking for from your recent orders below?
08:35

08:36
Messaging Assistant | Customer Service
So sorry about this. Let me connect you with someone who can help you out.
08:36
OK, thanks
08:36
Messaging Assistant | Customer Service
OK, I'll get someone to help you out here through chat
08:36
OK, get help through chat
08:36
Messaging Assistant | Customer Service
Go ahead and type any details you think would help them understand your issue.
08:36
G
GOKULAKRISHNAN HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Gokulakrishnan | Customer Service
Hi. I'm Gokul and I'll be happy to help! ​
G08:36
Hi, I wonder if it is possible to have a contact umber for the courier company in Ajmer as they seem to be having some trouble delivering
08:37
Gokulakrishnan | Customer Service
I'm really sorry to hear that you haven't received the item yet.
Due to some scan code issues they were not able to contact you.
So please give me your alternate number I'll update that and they will contact you in that number and arrange for delivery.
G08:38
my number is
08:39
Gokulakrishnan | Customer Service
Can you please help me with your contact number?
G08:39

08:40
Gokulakrishnan | Customer Service
I have updated the number and they will surely check and arrange for delivery at the earliest.
G08:40
I also have a very urgent order due to be delivered tomorrow - is it possible that you can also add this number to that delivery
08:41
Gokulakrishnan | Customer Service
We will take full responsibility and make sure that the order is delivered at the earliest.
Yeah sure please wait, let me check and update.
[protected]
this order right?
I have updated the number and so please not to worry they will contact in this number and arrange for delivery at the earliest.
Please be assured that you get the order at the earliest.
G08:45
ORDER #[protected]
08:46
Gokulakrishnan | Customer Service
I have updated the number for both the orders.
G08:46
thank you - the order for tomoorow
08:47
Gokulakrishnan | Customer Service
So please not to worry they will surely contact you in this number.
Thanks for your understanding.
Do you have any other issues with the recently placed orders?
G08:47
the order for tomorrow is very urgent and must be delivered on time
no- as long as someone calls, all should be well
08:48
Gokulakrishnan | Customer Service
We will surely deliver the order as per estimated date .
Please be assured that you will get a call in this number and arrange for delivery at the earliest.
G08:49
thanks for your help
08:49
Gokulakrishnan | Customer Service
You're most welcome.​
Anything else I can do for you today?
G08:49
no thank you - goodbye
08:49
Gokulakrishnan | Customer Service
Thanks for messaging us. Have a great Day :)
G08:49
GOKULAKRISHNAN HAS LEFT. THANKS FOR CONTACTING AMAZON!
Messaging Assistant | Customer Service
Hi! It's Amazon's messaging assistant again.
So, what can I help you with?
15:04
An item I ordered
15:04
Messaging Assistant | Customer Service
Let's see. Could you tap the item you're looking for from your recent orders below?
15:04

15:04
Messaging Assistant | Customer Service
So sorry about this. Let me connect you with someone who can help you out.
15:05
OK, thanks
15:05
Messaging Assistant | Customer Service
OK, I'll get someone to help you out here through chat
15:05
OK, get help through chat
15:05
Messaging Assistant | Customer Service
Go ahead and type any details you think would help them understand your issue.
15:05
S
SANJANA HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
SANJANA | Customer Service
Hello,
Good Afternoon valerie :)
Dolakpur Round Designer Decorative Hindi Numbers Wall Clock - 11 Inch for Home/Bedroom/Living Room/Kitchen is your query related to this ?

S15:07
hi, i was told by customer service yesterday that i would receive a call from the courier o the alternative number i gave regarding delivery of my clock - i have ot received any call
i have received a later order this afternoon - but still no news of the clock
15:07
SANJANA | Customer Service
No worries. Let me check what best I can do for you.
S15:08
thank you
15:08
SANJANA | Customer Service
just a moment longer .
S15:10
ok
15:10
SANJANA | Customer Service
As I can see here valerie .
Your order is still in transit valerie and it could be deliver to you till 7 August 2019 or before this date valerie .
Could you please wait till 7 August 2019 valerie ?
S15:15
yes - I don't need it urgently, but I would it very much - my earlier order was returned - I don't want this happen to this order
15:16
SANJANA | Customer Service
Yes please be assure about this valerie .
You will surely get your order within the time line valerie .
As from my end I done all the needful for you so that you will get it as soon as possible .
S15:18
that's good - I have tried for a long time to find this clock and would be very disappointed if it was returned
15:18
SANJANA | Customer Service
I do understand your concern here valerie .
Please be 100% sure about this valerie .
S15:19
ok thank you, I will be patient
15:19
SANJANA | Customer Service
If you still think I have missed anything you can share with me, I will be glad to help you?
S15:20
that is all thanks
15:20
SANJANA | Customer Service
I wish your day ends with a smile on your face :)
Thanks for messaging us:)
S15:20
SANJANA HAS LEFT. THANKS FOR CONTACTING AMAZON!
Messaging Assistant | Customer Service
Hi! Thanks for contacting us. I'm Amazon's chat helper.
What do you need help with?
15:48
An item I ordered
15:48
Messaging Assistant | Customer Service
Sure. Please select the item from your orders below.
15:48

15:49
Messaging Assistant | Customer Service
So sorry about this. Let me connect you with someone who can help you out.
15:49
OK, thanks
15:49
Messaging Assistant | Customer Service
How would you like us to contact you?
15:49
Chat with customer service
15:49
Messaging Assistant | Customer Service
Please type some details while we connect you with someone.
15:49
M
MOHIT HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Mohit | Customer Service
Hello Valeri, How are you?
This is Mohit, from Amazon Customer Support.
How may i assist you today?
M15:49
can you see the previous conversation regarding this item?
15:50
Mohit | Customer Service
Dolakpur Round Designer Decorative Hindi Numbers Wall Clock - 11 Inch for Home/Bedroom/Living Room/Kitchen
Is this the product you want me to check for?
M15:50
I want to continue the conversation
15:51
Mohit | Customer Service
Ma'am as i can read in this you are frustrated due to the product moving back to seller without any update or consent of yours
Am i correct?
M15:52
I want you to read towards the end of the conversation where I expressed concern about an order of puppy milk formula due to arrive today
15:53
Mohit | Customer Service
Ma'am as i can check the associate with whom you discussed the complete concern has a follow up of 9th of Aug for you, for the order of Beaphar Lactol 250 Gm Milk Replacer for Dogs & Cats 250 gm
M15:56
I was promised this item would arrive today
now can you tell me why i received an email today to inform me that the goods have not been sent out from the supplier and will not arrive
15:57
Mohit | Customer Service
Ma'am as i can check the quality teams annotation on the product that due to some quality defects detected by various customers an investigation has been set on the product and all the order for this product has been canceled
M15:59
did this happen thiss morning?
15:59
Mohit | Customer Service
Yes ma'am today at 12.26 am
M16:00
I don't understand - yesterday I was told the item was out for delivery today - so it must be with the local courier - I received an email saying the item had never been sent and now am told it was recalled - I have no idea what is going on.
16:01
Mohit | Customer Service
Ma'am i am really sorry for the inconvenience caused but this was all done for your safety as of now, and talking about those 200 extra that you have to pay while placing the order i would be adding the amount in your amazon pay balance as an token of apology for all this inconvenience caused
M16:03
as I explained yesterday, because I use an international card, each transaction cost me 200 rupees. I have ordered 4 items recently. only one has been received, every other item has been cancelled and refunded. therefore each cancelled item has cost me 400 rupees - that means I have paid 1200 rupees for items that I have never received
each time I raise a query, I am given loads of apologies and excuses that have so far meant nothing
16:05
Mohit | Customer Service
I am really sorry for your loss ma'am, i have already escalated this issue to my manager, and will try the best i can for this
M16:05
I have re ordered the clock (another 200 rupees) and have received many empty promises from yourselves that you will guarantee delivery. I have no faith what so ever in Amazon India
can you also tell me that if you recalled this item to protect my safety - why it is still available to purchase on your website
16:08
Mohit | Customer Service
Ma'am it will be soon removed from the website the team is still investigating the concerns raised by the customers
M16:09
this I find to believe - usually when a product is questioned, it is removed from sale first
I have been told in every conversation that you will escalate this to your manager - I have never heard from any manager
I am beginning to believe that I am talking to a machine with formulated answers as nothing has ever been forthcoming from any concern I have raised
16:11
M
MUNMUN HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
munmun | Customer Service
Hi This is munmun . Welcome to Amazon Customer Service.how may i help you
M16:12
Please - I am not typing the whole conversation again
16:12
munmun | Customer Service
I apologize for the inconvenience caused, i am here to help you, i am sorry for the hassale.
I understood your issue mam dont worry i will surely help you
M16:13
how?
16:13
munmun | Customer Service
I have read the whole conversation and i can check you have issue with payments, you are getting rs 200 extra on every order am i right
M16:14
that I accept - the problem is that almost every order I place is cancelled and a refund given. Firstly I ordered the items because I wanted them. Not only am I disappointed that after countless conversations with yourselves about each order and a promise of delivery, the order is cancelled and the refund costs a further 200 rupees. I choose to pay the first 200 rupees because fI wanted the item. but I end up paying 400 rupees and get nothing
16:17
munmun | Customer Service
Please tell me your mobile number and preferred language, I need to transfer you to the concerned
team.
I receive a call and have the same conversation as the chat for 30 minutes untill I am cut off

Order#[protected].

Panasonic single line 2.4ghz kx-tg3711sx digital cordless telephone. I have purchased the above said product through amezon platform. It was mentioned besides its all many features, the product from panasonic single line 2.4ghz digital cordless telephone will work for incoming and out going calls even during power cuts also. But it is not functioning during power cuts. Thus the company/seller misguided and sold me a wrong which i don't wish to buy such product. This i my complaint.