Amazon India Complaints & Reviews

I returned Ray-Ban eye wear frame by India Post on- 09.05.2019 as per Amazon return policy To Amazon seller.But I have not received my return refund amount till today. I paid RS.7, 714.00 . Order number-#[protected].Amazon seller GMR Airport city Pin-500108 Airport SO received my return item on-12.05.2019. The seller cheating me and not respond my repeated requests.kindly help me for above matter.o

This process started yesterday my order came and in my account old number was given so the number didn't worked and they took my delivery back. Then i asked customer service and they said give your new number we will update it and the delivery boy would get my new number. Today at morning i called delivery boy and said to call me on this number and then he said ok then i got message at 2:30 your order is cancelled the owner cancelled it. I called delivery boy and said why did he do so he said u didnt gave me new number i said i have told customer service my new number. He said sry i can't deliver it. Then he said the order is with me wait for sometime if i could i will deliver then i instantly called customer service and they said to tell delivery boy to deliver product and when i told him that customer service had said this he refused and said sry i couldn't deliver product has gone... Plz amazon take vig action.

I have ordered one mobile phone from amazon during there sale with exchange offer. When the delivery agent visited my place and the way he was talking is not at all acceptable. Then he connect me to one of his senior who told me that he will be visiting my place in another 15 min and will delivery the product. But in the meantime he cancelled my order without telling me. When i call the amazon customer care they have given me the surity that they will arrange a replacement for the same. But again when i called them again they refused to do the same and the person from the call center sort of head told me that was the wrong commitment and we can't do anything for the same and do whatever you want to do. So request you to please help me with the same. My request to other people not to buy any product from amazon it's a fake company.

Dates: 9 th 10th 11 th August 2019
I have odered a laptop as it was not working properly ...I opted for replacement ..still the issue was persisting..So i opted for return

Now this delivery person is not coming to pickup the order. he himself has cancelled the order without even coming /calling me ..This is ridiculous

Worst Delivery man:
Name of the delivery man: Praneeth J
Contact: [protected] pin : 3797
[protected]

Hi,

I ordered a nokia phone to a remote location from amazon and after few day it's showing delivered but i didn't received the product. Contacted customer care help less after the investigation they are telling that product delivered to you. I asked for proofs they simple telling that not having any proofs

Order id #[protected]
Out for delivery at 9:30 from khammam
Delivered at yatapaka at 9:31 which is 130 kms away from khammam

I have order one plus 7 and it was supposed to deliver the by 10 aug 2019but they didnot deliver i callled more than 20time customer care noone is giving wait for your thisvthat is wrong even though i called many time when see the status it's saying delivery attempted nonone is esponding which number i got from amazon tried morethan 30 times and when i called 11 aug 2019again they are saying you have to wait there no solution please help asap to get my product

The vendor has sold us the refurbished phone even though we didn't order the refurbished phone. The details regarding the refurbished phone came to our notice after two months of purchase from the motorola service centre. The service centre informed us that the motorola company has reverted back to their mail stating that the warranty of the phone has expired long back even though we purchased it two months ago. The service centre stated that it's a refurbished phone then.
Kindly please look into the matter. Either put the phone into the warranty or provide us with a new phone

I have ordered 1 product from amazon order #[protected] dated 9th aug'19 with a confirmed delivery on 10th aug by 11 am after paying additional amount. As per the tracking process i was following up but to my surprise i got an mail at 10.48 am stating delivery attempted but failed due to no otp available. This is to confirm that i didn't received any calls on my registered mobile no and no delivery agent has visited at my home. I am continuously trying to reach the no given by the amazon ie [protected]#1797 (Delivery agent pin) but same is coming busy since 11 am till now. I have tried for min 25-30 times.
In between i have called amazon customer care as well since 2 pm till 22.45 but i didn't get any satisfactory answer from them except a sorry /an assurance for the delivery in 2 hrs/1 hr and max upto 9 pm which didnt happen. I called them for atleast 6-7 times and invest 78 minutes. Also to my surprise i didn't get any return call from amazon cc from their side for the follow up.
Today i have to leave for chandigarh being long weekend is coming apart from independence day/raksha bandhan and i will be back only on monday. I requested for the delivery of the same on next monday ie 19th aug but they refused as max they can postpone till friday & 2ndly i requested for change of address to near by area but same has been rejected as well.
I was supposed to go back at my home town in the 2nd half but with an assurance by the amazon cc team to do the delivery by 9 pm i changed it but it didn't happened and now i have to leave by tmrw morning at the earliest.
I tried for cancellation but this option is also not there.
Now who will accept the product in my absence?
Who will bear the cost of my expenses as i have to travel tmrw morning?
I have certain family commitment which has failed?
I have bought this product for my close one to give as gift but now what?
Who will bear the cost of my harassment?
No support and cooperation from amazon team?
False & wrong communication /information by the delivery team?
Attached details of calls made to delivery agent & amazon customer care.
Need action on the same.

Order id:[protected]. Honor 9lite received with a faulty battery. Hence request for replacement to amazon.in response, amazon informed that you have to send this mobile through your courier service. Hence i have sent mobile to corresponding address through tracking id: eg[protected]in indian post. Return order id:[protected]. At 30/07/2019, seller received this product return but didn't send it back to me. Hence after several follow up amazon representative told me that seller received a different product. I don't know why such fraud has been created by amazon seller & amazon. Please look into the matter seriously & solve my issue as soon as possible. Otherwise, i will raise a complaint against amazon into court & all social media. Even after 15 days, i didnt received any response. All reference document is attached herewith.

Hello,

Your refund of rs.999.00 has been processed successfully on 7/25/2019. The amount should reflect in your account by 8/2/2019.

The authorization code (Refund reference number) for the transaction is [protected].

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon...,...
Sir... Ye tranjecation no. [protected] mera hai.20.07.2019... Ka lekin amazon shopping wake kahte hai ki ye tranjecation hamne 25.05.2019. Ko 999rupey refund or diye... Please helping me.. Sir... My account sbi...[protected]... Khargone... My contact number is.[protected]

I have purchsed daikin 1.5 ton 3 star inverter split ac (Copper, atkl50tv, white) on 10 april 2019 and order number is order#[protected] by amazon.

Amazon promised the 2000 cashback offer with this product for every customer by july 1st 2019.
When i communicated with customer care executive last week, she said it has been transferred to bank and she is escalating for refund cashback.

Today i called to customer care, he is saying that product is not eligible for cashbak. This is really fraus and strict action should be taken against amazon and amazon must cashback 2000 inr as promised.

Regards,
Nitin jain
[protected]

This is to inform you that i ordered a product mentioned as above from amazon india on 3 aug 2019 which was shipped from bright lifecare pvt ltd (Gurgaon) and it was delivered to me on 8 aug 2019. When i checked the product i found that product was fake, seal was broken and mud was puffed inside the box instead of protein which is very serious issue and very harmful for health. I request you to take cognisance of same and take some stringest actions upon amazon and its associated seller who are selling fake products frequently and playing with life of customers. Heavy penalties should be imposed on them and license of distributor should be cancelled so that it should be happened to anyone. I have already returned the product and demanded for refund of amount in my account. Kindly look into the matter and do something to restore the faith of customer.
Order id :[protected]

I placed a prepaid order with amazon.in on 31th july 2019 with order#[protected] which is "seavy 60cm 1200 m3/hr auto clean chimney with free installation kit (Ciaz titanium black 60, 2 baffle filter with ss oil cup, touch control, black glossy finish)" sold by “seavy appliances india” supposed to be delivered on 5th of august 2019 worth rs.9799/-
On 5th august product was out for delivery from 8:24am and it didn't reach me till evening so i made a call to amazon customer care asking where is my product and they mentioned it will get delivered by 9pm or next morning. After few hours, i see it was marked as delivered whereas it was not delivered to me. I again called the customer care and they said we will investigate and will get you the product replaced by 8th august.
On 8th august i called the customer care again to check the status and still there is no update from them and asking me to wait till 20th of august. My money is stuck with amazon which they are not ready to refund or get me the product instead.

Requested for the transfer of 6000 rupees from wallet to account and amazon says that already transferred and given me a reference number but didnt got that money in the bank. When contacting bank they are saying that by neft transfer it will not take this much time and they can't check anything with this reference number and if amount is not displayed it will return back to amazon and to ask amazon about this. Both amazon and bank are blaiming one another. Kidly do anything to get my money back. Its your responsibility to check where is the money has gone because you have remitted and you have all the details about the remittance

Hello my order stuck at kolkata custom at 1week ago. My tracking no:-rb[protected]sg we made order 8 july 2019 & kolkata come at 25 july 2019. After go-to custom it take about 1 weak. Please do some action to release my parcel. We try more than 7 number but either not attending or some one give one another number. Most of all number not reachable or transfer to other... My name ngampu kilong
Contact [protected]

My name is parthiban and my account number is xxxxxxx8009
I ordered a product through amazon and the product was damaged so i returned that to amazon and asked for a refund so,
Amazon has initiated my refund amount rupees 339 on 28th july. To my account and gas generated this reference number[protected]
It's been 15 days still the amount is nt yet reflected plz make my refund as soon as possible

Did a purchase from amazon.in on the 8th of august 2019 morning.

Suprisingly the same afternoon i got a message that the product has been dispatched

Today morning (9th august 2019) got a message that the product is out for delivery

11.45 am again received a message stating that the product has been delivered

Checked with my office reception and enquired if any parcel received from amazon for me. Receptionist replied that no parcel has come for amazon

Tried calling amazon delivery phone number, initially the person did not pick up the phone and disconnected repeatedly, after repeatedly calling for 8-10 times, the delivery guy has switched off the phone.

Called amazon, they only say that they can lodge a complaint but cannot ensure about the delivery.

Note : i had raised a complaint yesterday but sadly that complaint was deleted :) thanks to the monopoly and the power of huge organizations, voices can be suppressed with money.

I had placed and order on amazon and paid for it via net banking:

Order#[protected]

Order summary
Item (S) subtotal: 16, 290.00
Shipping: 0.00
Total: 16, 290.00
Promotion applied: - 1, 000.00
Grand total: 15, 290.00

I have never been contacted regarding delivery by anybody and this item was never delivered to me. This item has been marked wrongly as delivered. I have raised a complaint with amazon and amazon has been asking me to wait but i have not received any update or resolution for the same till now.

Kindly take an action against whoever had the audacity to mark the item as delivered and please either get the item delivered or give me back my hard earned money.

Regards

A refund amount should have added to my bank account till 8th august after a failure transaction of 500/- on Amazon pay (through UPI) on[protected].But as it was through UPI the money amount should have returned to the corresponding bank account after the failure of transaction but unfortunately the SBI may have failed to update it on my account. Bank reference no:[protected]

I purchased 5 items worth rupees 3666/- on 1/8/2019 from amazon india from my debit card.

On the same day from my debit card they have taken 37440/- on 1/8/2019 in my statement showing amazon mumbai.

I rang them and inform that i haven't received opt nor email for this transaction for amount 37440/-.

After 2 days of back n forth conversations and emails they came up with an answer that, its not them and i need visit my bank and give a complaint.