Amazon India Complaints & Reviews

I have ordered a laptop on 15th july 2019 and money was deducted and i have the order no[protected] but on 17th july 2019 i have received a message said order cancelled and money will be refunded. But still now there is no messages regarding the payment pls update me with refund status.

I am copying full complaint that i have written to amazon india on there facebook page

Amazon india or should i call you thugs of india i ordered a washing machine on 17th of july brand name - amazon basics

Ordered with a thinking amazon brand but my order changed into a disaster when i receive that product from first day of working it was turbulating like crazy i ask your team to see what is the issue they told me you don’t have purchase rand with this that’s why it is happening than i ask for stand and installed it but same issue arises again this time i call your customer care team they arranged technician visit for today he care at 10 in the morning and check all the issue after full inspection he told me that product is defective please ask customer care team for refund

Now real drama started i called customer care team and they told me that technician has submitted a report where they have shown query is resolved now they are not accepting that i have report where they have shown product is defective nor she is ready to share that sheet

But as i have proof i am showing you that report here

Can you refund my money or should i go legal on this

Beacuse of this my wife got a current also while using washing machine this can lead to serious health issue i want my money back with full compensation of 10 lacs as it has cause a harm to my wife

Attaching job sheet shared by amazon technician

Mene 22 july 2019 ko nokia 150 mobile ka order dala hai aur payment bhi kardiya hai product ki expected delivery date 25 july 2019 thi lekin muje product aj tak 29 july 2019 tak nahi mila hai aur mere account me delivery status me deliverd poduct bata raha hai date of delivery 24 mene customer care me 3 bar call kar chuka hu aur wo pahle call paheli date mere ko bata 25 july tak apko finally mil jayega fir bole ke 28 jun rat ke 9 baje tak apko finanly mil jayga lekin 29 july muje nahi mila... Amazon pe online payment ka natija... Bhugat raha hu

I ordered 3*lion seeded dates from amazon india pvt ltd, i received product on 27th july, i checked the dates package, it shows that it should be washed before eating, it's natural dates, they didn't share this information on the description page, after this i asked amazon prime that why they didn't share this information for customers, they are deceiving customers, they should refund my money as there is no information about product...

Dear sir,
My name is shiju k john, i am a regular customer of amazon india. I have been using their service from 2015. Some times i have faced delivery problems and they have solved that. July 8th i have ordered 1 kg of cashew nut for my wife who has working in mumbai, and they have shipped that next day from vishakapattanam. And 11th july the item has arrived at bhivandi, maharashtra. This place is very near to the destination. But until now i did not recieved the product. I have complained them many times at last they said they have lost lost the item from courier so they will refund the money. I have waited for refund almost 1 week again i have complained for initiating refund. The third guy from their customer service said to me that i will get refund regarding email shortly. I have received that email but i did not get my money.
Kindly help me sir to get my money as soon as possible

I had prepaid order send for my grandma but it wasn’t delivered to her and i haven’t received a single call regarding the delivery nor my grandma git any call for delivery and they just showed it delivered to the adress now unwilling to cooperate the order id was[protected]
When i talked to the company they were like we have delivered to the given adresss and now we cant do anything the delivery guy never even called me regarding the delivery and i # trusted amazon to make that order prepaid

I have purchased apple adapter for my i-pad dated on 1st july by your website but product have quality issue within three days i have tried for refund but it could been sucessful after multiple attempt in your website no option are showing for refund or alternate.

I am regular user of amazon within this year i have purchased more then 70000 rs product but such kind of fradulent activity which is happening in your website so user are not getting access right option for return. Its really worst and loose the confidence in amazon like prime market leader.

I am attaching the invoice copy of my bill and request you to provide refund since i have purchased new adapter due to emergency.

I bought watch on 2 Junefrom Amazon then I returned back to Amazon on 5 june. Picker came from company to pick watch after ppicking watch I couldn't get refund money ...it's been 2 month daily I contact to customer Care of Amazon they making excuses.. I have a screenshot proof of returning product.. they ask me mail this srcreenshot I mailed

I ordered 3 items from amazon during the prime day sale. I recieved a message saying that 1 package with 3 items were delivered to your address. When i checked the package, there was only 1 item in the package and the other two were missing. So i called amazon, filed a complaint about the missing items and waited a few days for the investigation to complete, just like i was told to do by the representative i spoke to. After about 3 weeks, i called amazon for an update and they informed me that they can't do anything about it as their system shows that all the items were delivered to me. I have not received the 2 items in question and i want to know how can i complaint about this unfair treatment and the brand that refuses to help me out with it?

I have placed the order on 16th of july, 2019 of realme 3 (Dynamic black, 3gb ram, 32gb storage) which got delivered on 18th of july 2019 post which after opening the package i found that the box was empty and there was no mobile phone. After that, i contacted the amazon customer support where they said they have raised the complaint and it will be resolved till 24th of july. On contacting on 24 they said to wait till 26th on contacting on 26th they told to wait till 31st of july 2019 to get the resolution.

I have spent 10000 rs on this product and this is my money and asking for a refund they are telling that they will refund on 24th, 26th, 31st.

I have saved the amount from my parents to buy the phone for my mom and now the amazon is fooling like this. I have gone through many mental pains and stress still they keep telling on calls that we will not do anything wait, wait and wait.

I want my refund back and the amount of strain and mental pain i have gone through.

Cheaters... Amazon fraud...

Amazon mobile number [protected]
Email - [protected]@gmail.com
Name - raj
Default address - behjam road near bajrang cycle store lakhimpur kheri (Up)
Pin code -262701
Sir, my amazon a/c without any reason on hold i calling to amazon customer care many times but every time tell me please wait for 24 hour my amazon account wallet have 700 rupess i want my money back please help me sir

I have cancelled one of my order on[protected]. And i got an message from amazon your refund was success. But when i checked my account i didn't get my money in my account. I have contacted with amazon personal through customer support but they gave me some random number ask me to solve the issue. They behave like they are not at all responsible for refund. Please go through the issue and solve the issue as soon as possible

Dear chitralekha,

Please look the below trail mail hope you are understand.

I want put a complain regarding my order id. #[protected]

I have purchased cellbell tempered glass 25days before still i'm not getting any cash back in my wallet, however already talked with your chat support executives but did not resolve the issue.

Please arrange the call back from higher escalation team so that i can discuss with them also i want to complainsetaion because why i'm facing with your seller, they did fullfill their commitment.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from samsung j7 smart phone

On sat, 27 jul 2019, 7:43 a. M., wrote:

Amazon
Your account amazon.in
Message from customer service
Hello,

Thank you for contacting amazon customer service. We are glad to assist you today.

I'm sorry, but i wasn't able to determine exactly what kind of assistance you need from your e-mail message.

Since we do not want to provide you any resolution on the basis of assumption so in order to serve you better we would appreciate if you can elaborate your inquiry and provide more specific information, by writing back to us.

You can find most frequent customer queries at our help section:

http://www.amazon.in/help

We appreciate your understanding and hope to see you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Chitralekha m
Amazon.in
Thank you for your inquiry. Did i solve your problem?
Yes no
Your feedback is helping us build earth's most customer-centric company.

Download amazon app and shop anytime, anywhere www.amazon.in/apps

Original message
Sanjoy khatua has sent you an email via gmail confidential mode:

Gmail logo fwd: your amazon.in order of cellbell (R) tempered glass...#cash back not received

This message was sent on jul 26, 2019 at 3:16:05 pm pdt
You can open it by clicking the link below. This link will only work for [protected]@amazon.in.

View the email

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Dear amazon team,

Please see the attachment so that you can understand my concern which was i have not received my cashback.

I have already talked with chat support executive but they are not gave any such information, however i've facing lots of issued.

Please escalated this matter to concern department and as soon as possible refund my money as a goodwill gesture and com also nothing more esle.

No one can take action on same. Please escalated this matter to concern department and as soon as possible call back my number before 1pm.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from samsung j7 smart phone

— forwarded message —
From: amazon.in
Date: thu, 11 jul 2019, 12:16 a. M.
Subject: your amazon.in order of cellbell® tempered glass...
To:

Amazon.in your orders | your account | amazon.in
Order confirmation
Order #[protected]
Hello sanjoy khatua,
Thank you for your order. We’ll send a confirmation when your order ships. Your estimated delivery date is indicated below. If you would like to view the status of your order or make any changes to it, please visit your orders on amazon.in.

Arriving:
Friday, july 12

Your shipping speed:
One-day delivery at rs. 100. Free with prime

View or manage order
Your order will be sent to:
Sanjoy khatua
Ward no. 28, opposite tubell no.18, 3rd floor
Jharsha village
Gurugram, haryana 122003
India

Order details
Order #[protected]
Placed on wednesday, july 10, 2019
Cellbell® tempered glass screen protector for samsung galaxy j7 (2015) with free installation kit
Electronics
Sold by: bagtag india
Fulfilled by amazon
Rs.219.00
Item subtotal: rs.219.00
Shipping & handling: rs.0.00
Amazon pay balance: -rs.50.00
Order total: rs.169.00
Need to make changes to your order? Visit our help page for more information.

If you use a mobile device, you can receive notifications about the delivery of your package and track it from our free amazon app.

Some products have a limited quantity available for purchase. Please see the product’s detail page for the available quantity. Any orders which exceed this quantity will be automatically canceled.

We hope to see you again soon.
Amazon.in

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This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Hello,

This is an automatic e-mail to confirm we've received your e-mail and a customer service associate
Will be in touch within the next 6 hours.in the meantime, please visit
Our help pages:
https://www.amazon.in/help

Please note: this e-mail was sent from a notification-only address that can't accept incoming
E-mail. Please don't reply to this message.

Regards,
Customer service department
Amazon.in

Dear team,

Please check my below trailing mail and take action accordingly with your mailing team member (Chitralekha, sunita), they did not properly in my mail ✉ simply sending copy paste messages, what the hell man???

I'm still having the concern and the solution which we have proposed is not at all best possible solution from your end. Looking for your response on this, please. Help me with some sort of assistance in reducing cost at least as i cannot wait longer. I have been communicating the same thing to you from the day one that the product is not tempered by anyone. It is a product quality issue. I have been even informed that there will be another engineer coming for the inspection but this has still not done.

I'm happy to escalate it. Can you help with the concern team contact details at least? I'm not getting any proper response from your team.. There are so much of ambiguity in conversation. As stated earlier i have never faced any issues with my other amazon product. You should be understanding my concern and should be helping me instead of sending the same emails all the time. I'm fade up with the same response all time. What is the best possible solution according to amazon management. Can you please share that in email. Please do not add any unnecessary statements in it as i know you do not value your customer. I just don't want to talk about amazon anymore.

Note: — here am sharing my bitter experience with amazon, to create awareness
About the fraudulent works done by total amazon team. Please escalated
This matter to senior person as well as audit this call from the internal
And external quality department and waiting for your resolution.

*!*such is the pathetic situation!*

*it's a totally miss managed service that amazon is giving services also
Totally unsatisfied with the service. I should say these organizations are
Charging money on a regular basis for not giving any facility, they are not
Cooperative. The charges for every damn thing and they are cheating the
Employees, organizations because they don"t think about the customer and
They, are only worried about their quarterly profit.*

Where is the proof that my case has been escalated? I am really struggling
Hard to write up decent words in my email. Because i just see that you guys
Continuously don't give any damn to my request. And from the very
Beginning, i am telling you that you guys are pathetic and *highly
Unprofessional amazon service team*. I am trying to find my way to
Complain about you in public forum nothing more else.

*what i am looking for against my complaint???*

1. *i would like to file my extreme dissatisfaction with the amazon
Service. *
2. *what a beautiful solution! *
3. *amazon management can you please tell me???*

I m still suffering to get the resolution on this. On amazon side, they
Are providing me daily a new resolution date and ultimately failed to get
Me any information on this. Now it’s a peak of testing my patience level.

*i am writing this email to you regarding your false commitment with
Amazon all senior due to logistic issued and i want to full compensation,
Nothing more else. *

In the end, just requesting you to please expedite my concern so that i can
Get some sort of respite.

*my complaints against amazon team:*
1. Failed to deliver the product within the committed time while placing
The order.
2. Lack of service even after getting 100% money from the customer.
3. The customer was treated in an arrogant way by amazon executives.

*kindly do needful immediately and as soon as possible and take action
Nothing more else also will be should give best services of valuable
Customer.*

Please escalated this matter to concern department and as soon as possible call back my number.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from samsung j7 smart phone

— forward messages —

On sat, 27 jul 2019, 10:04 a. M. Amazon.in, wrote:

Amazon
Your account amazon.in
Message from customer service
Hello,

I'm sorry, but i wasn't able to determine exactly what kind of assistance you need from your e-mail message. We would appreciate if you can elaborate your inquiry and provide more specific information, by contacting us. This will help us serve you better.

Should you require any additional information or assistance, please feel free to contact us back using the link below. We will be more than happy to help you.

https://www.amazon.in/gp/help/customer/contact-us/ref=cs_em_cu

We appreciate your understanding and hope to see you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Sunita
Amazon.in
Thank you for your inquiry. Did i solve your problem?
Yes no
Your feedback is helping us build earth's most customer-centric company.

Download amazon app and shop anytime, anywhere www.amazon.in/apps

Need more help?
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Original message
Sanjoy khatua has sent you an email via gmail confidential mode:fw: re: your amazon.in order #[protected]this message was sent on jul 26, 2019 at 9:30:52 pm pdtyou can open it by clicking the link below. This link will only work for [protected]@amazon.in. View the emailgmail confidential mode gives you more control over the messages you send. The sender may have chosen to set an expiration time, disable printing or forwarding, or track access to this message. Learn moregmail: email by googleuse is subject to the google privacy policygoogle llc, 1600 amphitheatre parkway, mountain view, ca 94043, usayou have received this message because someone sent you an email via gmail confidential mode.
Show quoted text

I have place an order on amazon on 15.07.2019 and payment done at the time of order. And i have a update from amazon in site on 20.07.2019 the product was delivered. I have conformed with my family membered they told item not received then i called to amazon executive gien complaint about this issue then he told me please wait up to 22.07.2019 item will be delivered with in time but item not received and status also not changed about the product and again i called to amazon team on 22.07.2019 evening 9 pm they told me please wait upto 25.07.2019 i have accepted that also after that on 25.07.19 i have enquired at the local courier office they did not get any mail or information from amazon and the delivery supervisor enquired the delivery boy he told me i have given parcel in wrong address and told to the that boy go and collect the product and deliver to my home and the delivery boy called me to come to their courier office and i went their checked the product product was opened. I called to amazon team again told them to replace the item they told me wait upto 26.07.2019 8 pm replacement will be accepted. I have waited upto 27.08.2019 morning 9 am but item repacement not accepted and again i called to amazon team they again told me sorry sir request not updated please wait up to 28.07.2019 and my replacement will expires on 01.08.2019 bcoz they not updated my delivery time also i have suffered alot with amazon service and false commitments so i donot have trust on amazon comapany i need justice above issue please help me on this my order is is order #[protected]

I ordered a fridge from amazon india on 16th july 2019. I still haven’t received it. I have called the company 10 times and emailed them 10 times. Yet no resolution. Every time i connect with them they will assure me resolution within 24hours. Nothing happens. They delivery boy called twice with scruples messages. I informed amazon about it. Yet it continues. I am being mislead and haven’t received my product or even an honest answer from amazon. I’m completely stressed and harassed over this since 19th july.

My name is dushyant dhavle and i had ordered zebronics zeb-axon bluetooth speaker of rs. 1350 in amazon on 08 july 2019 and after 15 july 2019 i returned this order due to personal reason. And on 19 july 2019.
Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but indian bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is ([protected]) and my bank account details given in below:

My bank account details

Bank name : sbi
Name : dushyant dhavle
A/c no : [protected]
Ifsc :sbin0010965
Branch: wadi, vadodara, gujarat
Thanks you sir

Today received a parcel on cod. Its price was 489. But delivery boy told that its 497. My mother told him its 489 but he argued again for rs 497. Then he took 500 rs and told he have no change is it legal? It is not matter of rs.11. Its matter of service you provide to your customer & rude and wrong behaviour with my mom... She is a senior citizen also facing problem of low vision.

Order no[protected]
Awb[protected]

Worst service by amazon & amazon fulfilled festival (Name) seller both cheat me this time they not delivered my product (Whirlpool 8 kg fully-automatic top loading washing machine (Stainwash ultra (N) 8.0 10 ymw, graphite, inbuilt heater) they automatic return my product to seller. I ordered a product on 15 july. Seller shipped product from gati courier services. Gati courier services not available at my pin code location. I call customer care amazon 25 july she told me don't worry. Product will delivered at 29 july.
Next day i track my product and i saw they return my product to seller. I again call customer care now he told me amazon don't resolve my problem he also told me we refund your amount and you placed again order. I asked him where is discount amount for new order he asked me amazon are not responsible for discount i am a prime customer of amazon since 2013. Now i never again purchase any product from amazon.in in future. I feel cheat form amazon. Never expected worst services from amazon. Amazon don't respect customer. They create false propaganda to invite to join prime membership for discount they play with emotionally. I also report this complaint on
https://consumerhelpline.gov.in
https://www.consumercomplaints.in/

I have purchased a pen drive of scan disk from amazon and paid rs. 293.57/- from my rupay debit card ending * 6965. The amazon service team has initiated the refund of the same with refund order number[protected], it's been 20 days still i i have not received the amount. The amazon team hassuggested me to file a compliant through this forum.
Request you to look in to the matter as early as possible.
Thank you

Hi,

I had ordered mi trimmer from amazon.in on 14th july its been now more than 12 days and product still in transit phase. Such a worst experience with amazon neither they are delivering the product nor they are initiating the refund of rs 1199.

Tracking id:[protected]
Order id:[protected]

Help me to get my product delivered asap.

Pathetic customer experience amazon you guys need to learn a lot from flipkart.

Thanks,
Jawad mahedi