Amazon India Complaints & Reviews

I never expected this behavior from Amazon, who always fulfilled what it says. As, this time when on my order for Redmi Y3, when I received the Package on 14-June-2019 the shipment seal was broken and USB was missing inside. The same time I called Amazon and asked for replacement
of order and on which your customer executive confirmed that it will be an Hand-to-Hand replacement and the shipment will delivered to me by Sunday ( i.e. 16-June-19) but the shipment arrived on 19/06/2019 and now the delivery person I asking for the OTP, which I don't know and never received.

Please tell me where is my fault and why I am being harassed.

Did I really made a mistake by ordering from your website.

How will you fulfill my time and energy Loss due to your fault. Please justify?

Kindly resolve my issue at the earliest and deliver the shipment.

Please consider it utmost urgent.

Hi sir,
I have order a Fastrack watch on Amazon site on 11 th June of this month, but for some reasons I cancelled my order (watch) which has placed. And till now money is not refund in my bank account and my bank account number is [protected] and reference refund number is[protected]. And this reference number was provided by Amazon itself. And watch cost is Rs.1195 .

Touch plate display not working of Hindware 90cm 1200 m3/hr autoclean chimney purchased on 22/10/2018 through Amazon vide order No #[protected]. Complain lodged on windward customer care oh windward but mechanic not able to repair due to bill for the same not received so far. You are requested to forward/mail the original bill at the earliest please.

I Ordered Oneplus 7 phone (Mirror Grey/128gb/6gb Ram) on 5th of June 2019, worth rupee 33000/- but they sent the Samsung A50 of 18000/- rupee on 8th of June, 2019. Outside package has the correct address details on which I had booked the phone but when I opened the package, inside the phone was Samsung A50 worth rupee of 18000/- with the invoice of the Samsung phone with address of some guy from Manipur. I raised the issue but its not solved yet and Amazon customer cum investigation team said they are still looking into the case. It seems they are not in mood to refund/replace the oneplus 7 phone.

Order date: 05-Jun-2019

Order #:[protected]

Order total: 31, 499.00 (1 item)

I have ordered things of Rs 772 from amazon on 9/june/19...but i cancelled the order within 10-15 minutes...they mesaged me that the refund is succesful...and refund will credit on14/june/19 in ur debit card but till date i have not got any response from them...i called them they told me that its upon bank, , we have refunded the balance..and u should complaint to the bank...

Gentlemen,

This is with reference to my child clothes Ordered on 13 June 2019 Order#[protected]tracking number is:[protected]. Given pick up location and contact no.as

PICKUP LOCATION

Storeo Hub Service
Divyashree Techno Park Epip
Whitefield
Bangalore, Karnataka 560066
+91-[protected]
I couldn't locate the address as above

and couldn't contact the above contact no.+91-[protected], when contacted the said no. reply is that said no.doesn't exist. Pl inform me the right
address with land marks and contact no.immediately or
deliver the things at the address: G Shantharam, F 208, Ashish J K Apartment, Thubarahalli Extented Road, Thubarahalli, Bangalore 560066.

with regards,
GS

Dear Sir
i have purchased skullcandy earphone last year.
Now skullcandy provide 1 year warranty and my earphone is under warranty.
but i have received mail from skullcandy service center this product is not original and i have available invoice and in the invoice mentioned product is original.
please do the needful
please find attached invoice and received mail from skullcady.

Hi,
This is regarding the concern which i raised earlier. I ordered the Nokia smartphone phone to my father and it was about to deliver on 15 june 2019 but it was not been delivered some how. On Sunday the delivery boy called me and said mam please tell the location to reach their I told him that and also shared my sister's mobile number with him he called her and intimated for that but he not reached Thier and. I received the message of successfully received by me directly even while reaching thier he not called me for the confirmation. I called to my home after receiving the message of successful delivery but it is not been delivered yet and the delivery boy was also not picking up the phone after so many times calling he picked and said i delivered to your brother he said he know you i said no one has received that you are saying wrong. Even I said him can you please go again thier and i want to talk to that person who received that so he deniyed for that and started talking me rudely and saying to me like yes I am lying what you do like that and he was saying again and again that I delivered thier to you even i ordered it from pune and was about to deliver in kanpur so how it is marked as received by me.
This is such rediculas i never aspects this things from Amazon and this issue I faced fifth or sixth times and i also escilated to your team several times as well.
I am helpless me do some thing for me my amount is stuck.

ORDER #[protected]

I have ordered OnePlus 7 Pro on 28th May using my sbi credit card. But due to some reasons i had to cancel the order on 29th May.

A refund for Rs 47, 333 was initiated on 31st May form amazon, which was to be credited by maximum of 7th june.

now when i contacted them on 7th they extended refund timeline to 10 june without any explanation.

Still when till 10th june i haven't received a refund i contacted then they said the payment has been stuck in gateway etc., and i will definitely getting a refund by 17th june.

Now on 17th when i am calling them again they extended the date and saying actually we have asked you to wait till 24th june.

absolute lies by customer care executive.. Since 15 days i am contacting them regularly.

Since the value of refund transaction is high i am expecting some kind of fraud done with my refund by them.

I want to sue them for this behaviour and want a refund with compensation for all the losses i have had to face paying the amount to my credit card for a product which i haven't received.

I have returned my crompton fan on 10th june, 19 which I have purchased through Amazon. It has been 7 days now, but didn't get my refund yet. My refund amount was 2188.75
They told me that they have initiated my refund, but didn't reflect in my bank account. My Amazon id - [protected]@gmail.com
My account number - [protected]
My account name- Shyamal Kolay.
Bank - pnb india
Branch - Barrackpore

I have contacted to pnb customer care but they told me that Amazon didn't give any refund. My refund reference number is 431206
I have paid through pnb debit card. I am sending you the purchase pic and account statement
Kindly solve this issue.

My problems were not solved. And I claim to find out there application is not well designed and has lots of errors and I can prove it and as faced lots of problem because of wrong design. This is not the first time it's the second time that I catch hold a design mistake. So the method of emi handle with the Amazon pay balance is not acceptable and is a design blunder. Hence I was supposed to pay a emi and then just because of automated intrution system of Amazon pay balance it gets directed to entire payment deduction even though we selected the emi option in which state customer should have full potential to handle any step. Or else by default it should remove the Amazon pay balance once the emi section is selected which in this case didn't happened and I am highly disappointed being a long term customer. I do challenge the entire amazon application design team that it's a problem or a design fault. And would also be soon bringing this incident towards the awareness so that others should know. Their representatives were unanswerable and I found they don't understand the fact. And I am sorry to say amazon this is the way if they do to others is ok. But to us it's serious and surely we would take it to some level regarding this issue and there application faults.

I have returned a defective item. It's Allen Solly Men's Plain Slim Fit Casual Shirt (ASSFWMOFB12720_Grey_42). I had to courier it my self. But the courier is refused by the party. I have send it to the address customer care gave me. I didn't got it back yet. Now the customer service says I have to resend it. How much time & money do I have to spend for Amazon's mistake.?

Dear sir

Name : KIRAN KUMAR S
My account no :[protected]

I purchased a product on amazon on 2nd jun 2019 using my canara bank debit card same was received in damaged condition and i asked then for refund. As per their confirmation refund was initiated on 9 jun 2019 maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number is 940628 for Rs. 299.00. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status.

Hi Team,

i have been ordering a copper jug from past 4-5 months in Amazon through different vendors all the time and every time i receive a product it is either damaged or a defective piece. I have raised this concern multiple times to amazon executives, but none of them seem to be bothered on this. All they say is they will get back to us. I need the good quality copper jug asap at my disposal.

My Id ; [protected]@gmail.comrisa

Sir i have purchased the shoes from amazon on 6th may and i have returned them they said me that they have refunded the amount rs600 but bank said that they recevied any query from amazon and amazon customer care said that the delay is from bank side and when called to customer care of bank of baroda he said that he did not recvied any such type of query pls help me

After getting the Smart Band, I find the battery service is very poor. So that I will find difficulties whenever I use it. So that I am decided to refund it immediately. After refunding, I got RS.77/- through amazon Pay Balance, but the amount of RS. 303/- which has been paid through Card, still haven't been received. As consequences, I therefore request you, Pls refund the money of RS. 303/-.
Pls, accept the same and do the needful.

Thanks & Regards,
David Ali Molla.

ORDER #[protected]

I have ordered OnePlus 7 Pro on 28th May using my sbi credit card. But due to some reasons i had to cancel the order on 29th May.

A refund for Rs 47, 333 was initiated on 31st May form amazon, which was to be credited by maximum of 7th june.

now when i contacted them on 7th they extended refund timeline to 10 june without any explanation.

Still when till 10th june i haven't received a refund i contacted then they said the payment has been stuck in gateway etc., and i will definitely getting a refund by 17th june.

Now on 17th when i am calling them again they extended the date and saying actually we have asked you to wait till 24th june.

absolute lies by customer care executive.. Since 15 days i am contacting them regularly.

Since the value of refund transaction is high i am expecting some kind of fraud done with my refund by them.

I want to sue them for this behaviour and want a refund with compensation for all the losses i have had to face paying the amount to my credit card for a product which i haven't received.

I ordered CXM R2-Hoverboard UL 2272 Certified Self Balancing Electric Scooter 6.5" for Adult and Kids with LED Light and App (Red Chrome) cost price Rs.18, 780/- SELLER ABB INDIA Solutions & Services on April 19, 2019
ORDER NUMBER[protected]

The item did not charge from day 1, spoke to the seller who replaced the charger however the item still did not charge. Spoke with amazon who helped raise a buyer protection claim however have given me the run around since the time the claim has been raised. They asked me to return the item which I did only to find out that the seller did not accept the return Courier. I paid Rs.2000 for the return now the item is in the courier godown.

When I reach out to amazon they close my claim all the time without speaking with me or providing me with a reason. There is no doubt in my mind that they are protecting the seller in this regard.

Help me recover the money or I will not stop till I drag both the seller and amazon to court.

I received walnuts, 1 kg .yesterday. on opening the packet, i found them of v. poor quality.it was hard to break them and take out the KERNELS.IT WAS JUST A WASTE OF MONEY, 499/-.I COULD NOT TAKE OUT THE KERNELS '

I EXPECT U TO CALL ME AND REFUND THE MONEY.PLEASE ARRANGE TO TAKE THEM BACK.

I AM YOUR REGULAR CUSTOMER..THIS WAY YOU WILL LOOSE CUSTOMERS.

KINDLY DO THE NEEDFUL'
THANKS
ICHHPONANI

Please update me on the order which was supposed to be delivered on 14th June but didnot delivered rather no information recived .pls update in number .want to know where my order is now i got a mail where the Tracking number was[protected] .and the address is jyangra opposite of bhai bhai sangha pincode 700059 baguhati [protected]/[protected].Expecting a quick response .The mobile number associated with my.amazon account is changed it was [protected] .so call me in this number [protected]/[protected]