Amazon India Complaints & Reviews

Dear sir

Name : KIRAN KUMAR S
My account no :[protected]

I purchased a product on amazon on 2nd jun 2019 using my canara bank debit card same was received in damaged condition and i asked then for refund. As per their confirmation refund was initiated on 9 jun 2019 maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number is 940628 for Rs. 299.00. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status.

Hi Team,

i have been ordering a copper jug from past 4-5 months in Amazon through different vendors all the time and every time i receive a product it is either damaged or a defective piece. I have raised this concern multiple times to amazon executives, but none of them seem to be bothered on this. All they say is they will get back to us. I need the good quality copper jug asap at my disposal.

My Id ; [protected]@gmail.comrisa

Sir i have purchased the shoes from amazon on 6th may and i have returned them they said me that they have refunded the amount rs600 but bank said that they recevied any query from amazon and amazon customer care said that the delay is from bank side and when called to customer care of bank of baroda he said that he did not recvied any such type of query pls help me

After getting the Smart Band, I find the battery service is very poor. So that I will find difficulties whenever I use it. So that I am decided to refund it immediately. After refunding, I got RS.77/- through amazon Pay Balance, but the amount of RS. 303/- which has been paid through Card, still haven't been received. As consequences, I therefore request you, Pls refund the money of RS. 303/-.
Pls, accept the same and do the needful.

Thanks & Regards,
David Ali Molla.

ORDER #[protected]

I have ordered OnePlus 7 Pro on 28th May using my sbi credit card. But due to some reasons i had to cancel the order on 29th May.

A refund for Rs 47, 333 was initiated on 31st May form amazon, which was to be credited by maximum of 7th june.

now when i contacted them on 7th they extended refund timeline to 10 june without any explanation.

Still when till 10th june i haven't received a refund i contacted then they said the payment has been stuck in gateway etc., and i will definitely getting a refund by 17th june.

Now on 17th when i am calling them again they extended the date and saying actually we have asked you to wait till 24th june.

absolute lies by customer care executive.. Since 15 days i am contacting them regularly.

Since the value of refund transaction is high i am expecting some kind of fraud done with my refund by them.

I want to sue them for this behaviour and want a refund with compensation for all the losses i have had to face paying the amount to my credit card for a product which i haven't received.

I ordered CXM R2-Hoverboard UL 2272 Certified Self Balancing Electric Scooter 6.5" for Adult and Kids with LED Light and App (Red Chrome) cost price Rs.18, 780/- SELLER ABB INDIA Solutions & Services on April 19, 2019
ORDER NUMBER[protected]

The item did not charge from day 1, spoke to the seller who replaced the charger however the item still did not charge. Spoke with amazon who helped raise a buyer protection claim however have given me the run around since the time the claim has been raised. They asked me to return the item which I did only to find out that the seller did not accept the return Courier. I paid Rs.2000 for the return now the item is in the courier godown.

When I reach out to amazon they close my claim all the time without speaking with me or providing me with a reason. There is no doubt in my mind that they are protecting the seller in this regard.

Help me recover the money or I will not stop till I drag both the seller and amazon to court.

I received walnuts, 1 kg .yesterday. on opening the packet, i found them of v. poor quality.it was hard to break them and take out the KERNELS.IT WAS JUST A WASTE OF MONEY, 499/-.I COULD NOT TAKE OUT THE KERNELS '

I EXPECT U TO CALL ME AND REFUND THE MONEY.PLEASE ARRANGE TO TAKE THEM BACK.

I AM YOUR REGULAR CUSTOMER..THIS WAY YOU WILL LOOSE CUSTOMERS.

KINDLY DO THE NEEDFUL'
THANKS
ICHHPONANI

Please update me on the order which was supposed to be delivered on 14th June but didnot delivered rather no information recived .pls update in number .want to know where my order is now i got a mail where the Tracking number was[protected] .and the address is jyangra opposite of bhai bhai sangha pincode 700059 baguhati [protected]/[protected].Expecting a quick response .The mobile number associated with my.amazon account is changed it was [protected] .so call me in this number [protected]/[protected]

Dear Date-16/06/19
Sir/madam

Sub:Service issue

I am Prosenjit Pramanick, I have Infrom to you that I have ordered a Samsung 3.5 mm head phone 2nd June 2019 & Expected delivery date was 12th June 2019.But untill now not delivered this
Ordered item for your poor & pathetic service issue. I am not satisfied for your service.if you not able to delivered this item please refund my rupees.
Track id-[protected]
Ordered id[protected]

Regards
Prosenjit Pramanick
Mob-[protected]

Ordered for a laptop keyboard (ACETRONIX Laptop Keyboard for Sony SVF15212SNB Series (Black) ) . Keyboard was not apt for my laptop, so asked for refund. SInce i already returned my item twice. I returned my product on May 28th, untill till now i didnt get any refund.
Refund order id:[protected]
Orginal order id:[protected]

My name is Joni Tolbert. A charge of $14.03 has appeared on my chase/amazon card number[protected]. Please delete this charge and any further charges on this account. This is not something I am wanting. I've tried calling the number to do this but am unable to be connected with anyone. Please do not make any charges to this account in the future.
Thanks
Joni Tolbert

With due honor, I Sambhu Bar one of your valued customer since 2014 like to draw your kind attention that I have booked a Panasonic Eluga A4 (Gold) on 30th March, 2019 of which order No[protected] amounting to Rs. 5999/- from AMAZON.
The Item dispatched on 31st March, 2019 and I have received the Item through Amazon Sales Person from Contai on 2nd May, 2019. I didn’t break up the sealed at time of receiving the item or in presence of the Salesman.
But it is regret to inform you that when I broken the seal I found that firstly the Mobile Color is Black but I booked Gold Color. Another huge and unbelievable problem that the Mobile would not power on.
After that I contact to the help line over phone repeatedly but no one from the support corner assist me to change the Mobile or give any resolution from any other corner. I became astonished that how is it possible or it is not expected from one of the biggest world online marketing Company.
However, I request to your goodself kindly take urgent steps to resolve this issue.
I attached all the valid documents with this mail for your kind information take necessary action in this regard.
Thanking you.
Yours faithfully
Sambhu Bar
Contact No- [protected]

Hi

im afraid to say this, i had ordered one plus 6t through amazon.it is getting heated and reaches to 50+(my palm and pocket were heat itching ).i have visited one plus service center but they are unable to convince me (no tech help). per day i have wasted 30% of time with these guys chasing.no use.finally replaced mobile but it is also like that.i dnt understand where it is problem so im fazed and baffled thats y i have...

On 11th June, ordered the above article with payment in full. At the time of placing order, my delivery address was verified. I was assured of delivery through tracking my order. During the interim, it was not intimated that my delivery address is beyond serviceable area of the authority concerned. only on the delivery, after inordinate gap of 4 days, it was mentioned in the tracking portal only the cause for not delivering the item already paid against in full.

This has led me to a unreturnable loss of 4 days barring me to opt for other available online alternative.

My question is that can I take it granted that Amazon guarantees only the quality of the items being ordered and not the delivery of the items nor the irrepairable loss of time in respect of the purchasers?

Good morning sir
i have purchase mochi woman black sandle from amazone . after it i was return it to amazon throw online website. than amazone say your money will be refunded in your account.
and reference number is generated.
amount is Rs. 850=00
money was not credited in account .kindly refund above money.
account number [protected]
IFSC- SBIN0010512
phone [protected]

Indian Bank
Ac:[protected]
Name: P Santhi
Sir, The Amazon Transaction done by me on debit card 2/6/19 Rs:1000/- & intimated by Amazon refund back, then now I request to now when I will receive in my a/c as Amazon refund reference no:
[protected] dated:4/6/19 also reflect date:11/6/19.
Sir, as I m confused where is my money 1000/-rs in (Amazon or Indian bank) so plz arrange to get my money back to my ac
pH [protected]

Sir I am very much angry due to your coustmber care services and the delivery of my new phone Redmi note 6 pro 4gb ram and 64gb rom .
Sir when ever I call to the customer care service they use to extend the time of my phone they provided me the wrong info.why I have to face this problem may I know the reason .
Why Amazon is providing this much worst type of service .
I am very much disappointed from the courier service and the coustmber care services of Amazon

Pls. Solve my problem as soon as possible.

I have ordered a branded laptop's power cord and adapter on Amazon with Amazon Prime membership. It was expected to be delivered on 13th June. Amazon delivery center was called to check when they are going to deliver the package on 13th June morning. They said after 2-00 PM and before 9-00 PM. No one came to deliver. But on the next day on my amazon account it shows that delivery was attempted. When I tried to call the Amazon Delivery center it does not receive the call stating that the lines are busy. Finally through Amazon Customer care chat the complaint was registered and they committed that it will be delivered on 14th June by 9-00 PM.
The delivery was missed on 14th June as well.
There is no way to call the Amazon Delivery Center or the Amazon customer care as the moment you give your registered mobile number - their systems are programmed to tell that all lines are busy and call later.
Thus Amazon has designed a system to harrass the customers and the whole scheme of Amazon prime is actually a great fraud.

Then I requested a call back and then they again commit that the package would be delivered on 15th June.

Only Time will tell if they will meet this deadline.

My suggestion is that people should not take Amazon Prime subscription as the Amazon's delivery service is very poor and the Amazon Prime is a way to make money and not give any great service of quick and gauranteed delivery.

With this kind of service being provided by Amazon - very soon its competitor would start putting Amazon at least in India out of business.

I had ordered one Plus 7 phone on 11th June which was due for delivery in 24 hrs. The delivery guy calls me asks me the address and says that he doesn't know the route so will be sending someone else and put my order for mis delivery. And now it's 72 hrs since I've placed my order but I haven't yet received it and when I call at the customer service for an update they just keep saying it will get delivered today.

I had purchased a medical health device (BiPAP respiratory product ) on 20-Feb-2019 from Amazon India. On the amazon site this product was from manufacturer Respro UK with 3 years of warranty. My father is sleep apnea patient and required this device in order to sleep. This device cost me Rs 45, 849 with taxes.

Once the device was delivered my dad used it twice and found out that is broken and not working as it should. I tried to contact Amazon India to get this device replaced. Amazon customer service provided me with manufacturer email address and asked me get in touch with them to get it replaced, since this device is in 3 years warranty.

Upon contacting the manufacturer (Respro UK), they informed me that this device was not never authorized by them to be sold in India and this is a fake/counterfeit product. I provided this information to Amazon India, and asked them to take the product back and refund Rs45, 849/- that paid for this device.

Now I have been trying to get a refund from Amazon India since more than 2 months, but all they keep saying is they are working on it and need a week time. This one week of time has now become more than 2 months and I am still waiting to hear from them. Everytime I try and get in touch with their customer support department, I am informed that I will get the refund and need to wait a week more. I have even escalated this issue to Amazon India Leadership team and I get the same response. Last week I had a word with one "Priyan" from Amazon India Leadership team, and he too asked me to wait for 3 more days, and as before I never received a response from them after 4 days.

Amazon India is so pathetic, they do not even understand that my father is suffering due to not having this product to sleep. And yet they have been delaying my product. Moreover they sold a counterfeit MEDICAL EQUIPMENT endangering my father's health.

I have provided all the documentation to Amazon India including Invoice, replay from Manufacturer(Respro UK) stating this is a counterfeit product.

Please help me get refund of this product and return this counterfeit product so that I can purchase the equipment that my father needs. The amount involved is huge (Rs45, 849/-), so only once this product is returned and my money refunded, would I be able to purchase the correct equipment.

A company and brand like Amazon India should better understand what customer well being and customer satisfaction is.