Amazon India Complaints & Reviews

I had ordered Carvaan 5000 MP3 player (Marathi) for my mother. As soon as I received the product, I found issue with audio quality. Also the song collection was very bad, all famous Hindi songs were missing and very old unknown songs were played. Next, on selection of Happy Mood songs - Old Sad songs were played, on selecting Kishore Kumar - Asha Bhosle songs were played.

I contacted Amazon customer service, within 1 hour of receipt of product and asked them to replace, but the customer service outwardly denied to exchange or return the product citing they are seller platform and give no assurance over manufacture related issues, you can take it up with SareGama.

The local electronics store are better atleast provide replacement for defective items but here Amazon India simply raises hand after delivery, while the return window of 7 days is still open.

Its really disappointing to know that product offered by Amazon is really bad. I ordered Sa re Ga Ma Carvaan SKU-R20008 on[protected]. I used the product, however within one month it was not functioning. This product was a replacement product and even the replaced product did not function well. Also, there was an invoice mismatch. as per the invoice name mentioned online, seller is SnapZone India but Invoice is in the name of Ishrat Designs. I complained regarding this but yet not response.
Invoice details:
Seller :
Ishrat Designs

Product:
Saregama Carvaan Hindi SKU-R20008(SC01) Portable Digital Music
Player (Porcelain White) | B075724BVF ( Saregama Carvaan
Porcelain White )
HSN:8519

Order Number:[protected]
Order Date: 23.02.2019

The company seems to be bogus as we are unable to track it online.

I would like to refund of the entire amount as now I dont trust even in replacement

Hi today I got my package of laptop cover via your delivery boy
He called me once which I cut unmindfully
Though he waited for 5 mins which I apologised for ... But his behaviour was so rude that he kept on nagging for cutting the call
I don't know for what reasons he was in rush as he also didn't let me sign properly
Please keep a check on your deliver boys who don't even know how to be humble
#unsatisfied

I have ordered an MI 4C pro led TV on Amazon but they deliver MI 4A which has lower cost and features.
I have a return request on 31 may 2019. But I is not picked up till today.08/06/2019.
I have tried many times to Amazon but they don't solve my problem.
Today also I have tried to contact Amazon but they are saying that it is large appliance and it will take more time.already they have wasted 09 days to pickup .

Never ever buy any non-returnable Electronics products from Amazon whether it is written Amazon full-field or not. Amazon will not give you any replacement or refund. and ask you to contact the seller. Seller will say contact to manufacturers. and the manufacturer will say you to contact Amazon. in these circumstances, you will lose all your money time and patience. Better to buy offline such those non-returnable products at very low price mainly Arduino IOT products.

I purchased a PVC Gym materials using my debit card for 2 weeks before Amazon Online.A few days later, I had a mail and we do not have the item you bought and that's why we have a cash send your account. Till now i didn't get the cash. please do the needful.

Hi Sir,
I have ordered Sacred Blessings Handcrafted Polyresin Baby Buddha Statue/Showpiece on Wooden Platform (17.5 cm x 10 x 21 cm) from Amazon on 5th June 2019 and have selected guaranteed delivery of my product in 2 days option i.e It should be delivered by 7th June 2019 as per their policies. I wanted to actually gift this product to my friend on his house warming ceremony on 8th June 2019. I was waiting for my product till 8:30pm IST, but the product was not delivered and even there was no intimation from amazon that your product will not be delivered till 8:30pm. Then at 8:30pm i suddenly saw opened the app and they changed the status that we can't deliver your product today. So i am not sure in the first place if they can't deliver the product on time, why did they give the guaranteed 2 day delivery option. In 2 day delivery option if they can't fulfill it, at least they should intimate to the customer by afternoon that they can't deliver the product. They intimated me when i called to their customer care at the end of the day. So i am helpless and i completely lost trust on amazon and i am not sure what to gift to my friend. I won't trust amazon again for guaranteed delivery. I request to take action regarding the issue as soon as possible. At least please don't provide false promises to customer.

Today in my phone i got a sms that amzn/bill someone has paid money from my card ref : s645394 on 7/6/2019 at 9.26am please refund me this amount as this is a fraud.This is a complaint as a customer as i never use my card for amazon at all and its disturbing me that such fraud has happened through your wedsite which makes me hard to support you as an online business online wed site if i dont get my money back. This is very strange how it happened. this amount taken from my account is my 4 months salary.

View order & return details
Order date

26-May-2019

Order #

[protected]

Order total

1, 148.00 (1 item)

View Order Summary
Return Details
Return complete
Your return is complete.
When will I get my refund?

GIZMORE GIZ MS501 Portable Speaker (Black) 1, 148.00
Qty: 1
Sold By: Appario Retail Private Ltd
Payment information
Payment Method
RuPay ending in 5616
Coupon

Billing Address
R00m no. 9 girls hostel Red fort campus.
Institute of Archaeology, Archaeological survey of
NEW DELHI
DELHI
110006
Shipping Address
Dilshad fatima
R00m no. 9 girls hostel Red fort campus.
Institute of Archaeology, Archaeological survey of
NEW DELHI
DELHI
110006
Order Summary
Items:

972.88

Postage & Packing:

33.90

Total before Tax:

1, 006.78

Tax:

181.22

Total:

1, 188.00

Promotion Applied:

- 40.00

Order Total:
1, 148.00

Dear Team,
Kindly look into the matter as i have order the product before 25 days which was to be delivered with 3-4 days but now after 25 days you said that product is lost and such products money cant be refunded. now clear the matter or i sue the company for such thing in consumer court because niether i got the product nor i able to get refund

Hello Sir/ma'am.
I am Amogh Mulawekar. I had ordered sparx shoes of rs 588 from Amazon on 20 may and canceled it on 21 may bcz of some personal issue. The redund of 538 rs(50 was deducted as I got Amazon pay cashback) was processed by them on 22 may. But yet I didn't get the refund which was supposed to reflect by 29th may as I paid through amazon upi id [protected]@apl . They've given me a reference id as[protected] and told me to contact sbi care to fill charge dispute form. I didn't get any help from sbi and Amazon also. I contacted sbi for about 20 times and Amazon for about 30 times. I'm seriously tired of writing them or calling them.
I hope you'll help me out. My account number is [protected]. I hope I had written enough information to solve the issue.I'm attaching the order details with this info.. Thank you

Every month's 12th of the day 169/- Rs. deducted from my credit card. I have not any subscription or EMI like this amount. contact with them several times but they can't help, they requested to send a mail at [protected]@amazon.in regarding this problem but given mail id was wrong. showing an error "THE ADDRESS COULD NOT BE FOUND" now even I can't contact with them on helpline also. this is a very frustrating situation. how can I stop this? please suggest.

Dear Sir/Mam,

Please note, delivery date of my item is 05th June'19 but its not deliver to me yet. i had tried so many calls on given no. but nobody answering my calls. kindly find the item details below & help me out for the same.

Redmi 6A (Black, 2GB RAM, 16GB Storage)
Sold by: Appario Retail Private Ltd
Tracking ID:[protected]

Thanks & Regards

Mahesh Prasad

I have order a product from amazon and some reason i have cancelled my product and my money is initiated but have not recieve money in my bank account.This is to confirm that refund for amount 599.00 has been successfully processed on 5/20/2019 and the amount should reflect in your account by now.

Refund Reference #[protected]

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

I am sharing one of the experience which i had with my order where as your customer care is saying that they cant return it which means i have to use the product which cannot be used and already damaged and vanish in the box and customer care says they cant see the damage .

I am sending you few pics to help you to create my return and replace the product with in the condition which i can use

No mana konta, bez manas zinas, negodpratigs pardevejs ir nonemis naudas lidzeklus 88.38 eiro apmera. Ir veikti 3 pirkumi!! Dokumenta numuri:
[protected].26 euro
[protected].23 euro
[protected].42 euro. Sie parskaitijumi no mana konta ir veikti 14.05.19, 15.05.19, 16.05.19 datumos.. Banka mums paskaidroja ka negodigs pardevejs ir launpratigi bez manas zinas izmantojis manus personigos datus!!!

I will purchase high holy blutooth earphones. But that product is not like for me.i will return that product after 2 days.amazone India company is refund my money to canara bank .after I will enquire Amazon customer care they told our side refund money already refunded ur bank account. But canar bank is says not shown here any refund amount I will provide track I'd no also but they didn't refunded my money 1299.i want my refunded money plz take the proper action to canarabank.

I order a product from Amazon cash on delivery was not there so i pre-paid. first Without informing me they return the order . & secondly 7 months already done still didn't get refund of my amount. i don't know how many times i Contact them for refund & return issue of my product.
kindly check product details give as follows,
product details
product :- book,
book name: computer basics
order# :[protected]
order date: 01- nov- 2018
amount was near about 250₹
kindly solve my problem
your faithfully,
Vedant Rathod

Https://www.amazon.in/OmVeda-Copper-Ayurvedic-Handheld-Comfortable/dp/B07KKFWL1J
This product belongs to a company and brand called omved. If you click on the website link it takes you there.
Omveda is an australian brand and we do not sell tongue scrapers. Kindly check the details of the company prior to the product being sold on your website. It is highly misleading.
We have been in business for over 21 years and have never had an issue like this. Perhaps it is a typographical error, but ultimately whoever posts on your website has either made a deliberate mistake or just careless.
Whilst there is not much we can do about it, it would be good to remove it given they do not have any in stock and amazon do not know when it will be.

Order id:[protected] placed for new tech galaxys s+ 10.8 mobile phone with payment done through debit card. Estimated date of delivery is shown as 22/05/2019-05/06/2019 but yet not received product. Contacting amazon they are just saying to wait for 2-3 days more and same response when contacted. Seller has no response on my call. Date of booking is 17april 2018.
Please help on this no product received and no proper details recieving related tracking or refund.

Thanks in advance,
Sachin chauhan
[protected]