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Amazon India Complaints & Reviews

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Updated: Nov 18, 2025
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S
Shaurav154
from Mumbai, Maharashtra
May 17, 2019
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Address: Mumbai City, Maharashtra, 400071

In the morning of may 17, 2019, the delivery agent came to my place to deliver the vivo v15 pro that i have ordered with order tracking id:[protected] and have also paid in full for the same. He asked for otp and other information which i also provided him. But to my surprise he was in a poor shape and don't have knowledge of what he was doing. He informed that he couldn't get the barcode scanner and he need some help from the team so he ll be back in half an hour by 9:00 a. M. To which i agreed. To my surprise after half an hour, when i tried contacting the delivery person through the number provided to me by amazon, the person who picked up the call claimed that he is on leave and that someone else is delivering the product.

Not only this but when i visited the app i got to know that the person who came to deliver my product cancelled it claiming that i rejected the product. I have already made a verbal complaint to the customer service.

Kindly address the issue at the earnest. This experience has really let me down and has raised a question on my affirmation with amazon.

Order details are as follows
Order date

15-may-2019

Order #

[protected]

Order total

19, 489.04 (1 item)
+2 photos
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    A
    amitk321
    from Delhi, Delhi
    May 16, 2019
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    Address: New Delhi, Delhi, 110085

    Order #[protected]
    23 april 2019

    I got this cod package on 27-apr-2019, ordered several things from amazon & received this yoga mat (3 feet packaging, & a pen drive (2 inch packet), in a common box, box was of very bad quality & cracked from several places, my wife received the package & paid cod amount without checking it's outer condition, yoga mat was in there but pen drive missing & an invoice for both pend drive & mat was there too, complained about the same on same day, today i got a revert in this matter that they can not refund my money as their investigation was against me, i don't have any proof that favors me, lost my 450 bucks, just wanted to let everybody know about it, so others can be cautious about these things..

    I suggest to all, plz don't receive a box until it seems all well & brand new, make a video before delivery person of package opening, so u have enough proof to show to amazon
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      A
      Anshuman Dike
      from Gurgaon, Haryana
      May 16, 2019
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      Address: Sabarkantha, Gujarat, 383001

      I have ordered hul pureit classic g2 mineral ro+uv 6 stage 6l water purifier of rs 10863 on 08 may 2019. On 13 may the product is delivered to me but when i saw it was very small packet and once opened, i found a 1 ltr glass bottle.
      I complained to them. They said we would do the investigation and today when i contacted them they told that i got the correct packet and product is already delivered so now this complaint is closed.
      Neither they agreed to refund the amount nor to deliver my order. I am attaching the photo of the packet which i received. Amazon is not ready to help me out.
      Please advise.
      +3 photos
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        G
        GautamRautela
        from Delhi, Delhi
        May 16, 2019
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        Address: 25-26, community center, zamrudpur, New Delhi, Delhi, 110048

        Order no.[protected] reebok men shoe
        Extremely horrible product received. When opened the packed the carton was damaged, shoes was dirty and shoe sole broken. Also after complaining to amazon team for pickup no response till date. Regular communication with amazon customer care are only resulting in delaying and not giving the valid reason for pickup of this damage product. It is waste of time and money. Suggest you all not to buy any product from amazon.
        +1 photos
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          S
          Sanju Bharti
          from Mumbai, Maharashtra
          May 16, 2019
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          Address: New Delhi, Delhi, 110005

          I ordered a women bag (Order no.[protected]) from amazon and recieved an emoty box i raised this issue on the dame day and your teasm said they will arrange a callback or you can call us on 16 may, i contacted your team today and they said they cannot provide any refund or anything as their team refused to provide any refund, am an existing customer of amazon and ordered so many products but this time i got cheated by your company i just want my money back i want to contact with the supervisor as soon as possible you cannot cheat your customers kike thias customer satisfaction must be your priority
          +2 photos
          Amazon India customer support has been notified about the posted complaint.
          May 16, 2019
          Updated by Sanju Bharti
          They said they will call us regarding this issue and i didn't recieved any callback and when i called them today they said theirr team cannot process any refund and they didn't even asked me or contact me before taking any decision
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            P
            priyanshup
            from Mumbai, Maharashtra
            May 16, 2019
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            Address: S.B Roy Road, Deoghar, Jharkhand, 814112
            Website: Amazon.in

            Hi, i am priyanshu parth from jharkhand. I have ordered a condenser microphone from amazon on 14th march and has not recieved the product till now. Amazon is showing estimated time of 6th of april 2019 and it is 16th of may today. I have tried calling costumer care but the costumer care is telling that they cant find any orders but in the amazon site i can see my order. I had done the payment and am not able to get the refund. I am very dissapionted with amazon's service.
            +2 photos
            Amazon India customer support has been notified about the posted complaint.
            May 18, 2019
            Updated by priyanshup
            till now amazon has not took any step for my complaint
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              M
              Muni271
              from Delhi, Delhi
              May 15, 2019
              Resolved
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              Resolved

              May 5 i was ordered oneplus 6t mobile in amazon due to account hold reason it was cancelled but i payed money for that 32, 459 rupees but one mail was came you get your before 10 th may, but i am not receiving that money please anybody help me email id is [protected]@gmail.com if you know about this contact me
              +1 photos
              May 15, 2019
              Complaint marked as Resolved 
              May 15, 2019
              Updated by Muni271
              Sorry money is 32, 359. i asked amazon customer care they does not respond properly
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                S
                sindhusj4
                from Punalur, Kerala
                May 15, 2019
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                Address: Kollam, Kerala

                The product that i ordered on amazon was a Micromax Canvas 1 smart phone and when it was delivered and i opened but, as to my surprise there was nothing but a bar of soap instead of my phone.My order was placed on 9/05/2019 and it was received on 15/05/2019.it was shipped from EMOTICON ENTERPRISE, 211 Anandapuri, kanpur-208023 and their contact no is [protected].
                +1 photos
                +1 videos
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                  S
                  sangeeta parwani
                  May 15, 2019
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                  Address: 158-159 MEHANDWAS HOUSE NEHRU BAZAR, JAIPUR, Jaipur, Rajasthan, 302003

                  I order one Bata shoe by id[protected] & one Redmi 6pro mobile
                  id[protected] on 4th May 2019

                  Payment given prepaid of both order sepratly.

                  On 7th May i receive only Bata shoe & phone not receive by me.

                  Now company say that they deliver shoe & mobile both in same package.

                  As per company warehouse & label pasted on pack there is only shoe in pack.

                  Now company is not help to get mobile & not show any receipt of mobile.

                  Sapan
                  [protected]
                  +1 photos
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                    R
                    Rathan R Gowda
                    from Mumbai, Maharashtra
                    May 15, 2019
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                    Dear sir

                    My account no[[protected]]
                    Customer id 90036869
                    I purchased a product on amazon on 2nd of this month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 13th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as[protected]. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.
                    Amazon India customer support has been notified about the posted complaint.
                    I am being billed on my credit card for 13.77 which I never agreed on. I don't order from Amazon. Please remove the charges on my account.
                    Maine amazon se Arizona EDTA 600 MG medicine mangwai thi but cancelled krwaya tha Maine Apne debit card se payment kri thi but refund nhi aaya refund I'd hai... 75503729124029227651690 hai plez back my money
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                      G
                      gourish daimane
                      from Mumbai, Maharashtra
                      May 15, 2019
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                      Bank: canara bank
                      Branch: sirsi
                      I ordered samsung galaxy m20 mobile (Charcoal black, 4gb ram, 64 gb internal memory). On 4th may 2019. I paid the amount using canara bank debit card. As i was getting a better deal, i cancelled the order. Amazon says the refund of 8826rs has been processed successfully on 6th may 2019 and the refund reference number is[protected]. I called canara bank customer care executive but didn't receive proper information. So please find my refund which is rolled back to my transaction id as stated above as soon as possible. Thank you
                      +1 photos
                      Amazon India customer support has been notified about the posted complaint.
                      My oder not receiving dht blocker plz send
                      [protected]
                      Hi,

                      I have Ordered HUL Pureit Classic G2 Mineral RO+MF 6L Water Purifier from Amazon but I have received wrong products against Order#[protected]...
                      I have received water bottle instead of Purifier, I have registered the complain against Amazon but they not able to help

                      didn't get my refund from amazon india yet. - Comment #3433428 - Image #0
                      NitinS2124's reply, May 10, 2019
                      Hi team,

                      after lot of follow up with amazon, I have not received correct products or refund of my money
                      pls revert team
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                        P
                        Pihu090
                        from Rasipuram, Tamil Nadu
                        May 15, 2019
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                        Address: 600089

                        Hi, i was a trial member of amazon for one month. When it got over amazon automatically made me prime member for 1 year and deducted my money "999". When i got the message, within a minute i cancelled my prime membership. Then i waited for my refund nearly 2 weeks. After that i contacted amazon customer care, they said my money has been refunded. But till now i didn't get my money. I am really very depressed with amazon.
                        Amazon India customer support has been notified about the posted complaint.
                        I have not recieved my product since the estimated time wich was 6th of april and its been more than a month and the payment was already done and i have already informed them about it but still i didnt recive my refund

                        refund for amazon prime membership - Comment #3433157 - Image #0
                        My tracking ID NUMBER is[protected]. But as per your message items delivered on 06 May 2019. But I am not received till date. Pl lodge FIR against non delivery of ibid items.
                        [email protected]'s reply, May 7, 2019
                        My items not yet received
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                          S
                          shekarnee1
                          from Nizamabad, Telangana
                          May 14, 2019
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                          I purchased cricket gloves for my son who is 14 yrs old and per the seller details i purchased the gloves but it was so sad that the gloves didn't fit my son's hands and i returned it and sent a feedback to the seller via amazon stating that the seller was chasing only money by providing wrong info. For the particular product as the seller don't give away the product free of cost but instead of taking the feedback in a positive manner he has sent an email to me stating that i was trying to get him negative ratings and used unethical words which i had reported twice with amazon but instead of supporting me (I am also a prime member), amazon seems to be supporting the seller as they tend to get a lot of commission and they don't care about the consumers at all as they are not in the picture at all except that they make a lot of profit.
                          It is so shameful and sad that i keep buying (As i have paid my prime membership too) from amazon and get these kinds o[censored]nethical comments and also amazon india feels that no one can take action against them and they say that we can report this to anyone and that no one can even take any legal action against them which is very unfair as amazon seems to make only money and has no respect for its customers who are actually paying money and because of customers like us they are making huge profits.
                          Amazon India customer support has been notified about the posted complaint.
                          I have booked my iPhone 04/5/19 amount debited from my account but order is not delivered my order number is 20190504 [protected]
                          Please deliver my order

                          supporting the seller and ignoring customers reviews intentionally - Comment #3432922 - Image #0
                          I got the notification regarding refund initiated but after that it didn't completed.

                          Also when I talked to customer care I found that they were unable to provide me details of my transactions.

                          I have attached the screenshot of order details.

                          supporting the seller and ignoring customers reviews intentionally - Comment #3433190 - Image #0
                          I have ordered Samsung M20 Phone on 6th may, it's standard delivery 9th may but i have paid express delivery charges it's displayed 8th may.Yet not delivered the Phone and ask its customer care no they are not Responsible to my call.
                          Dear sir,

                          I am regular shopping on Amazon but this time my order not getting me in time that's why I'm bare some loss, nothing any type getting support my order is Nikon DSLR d7200 Shipped with Ecom Express
                          Tracking ID:[protected].who is responsible for this and how to recover my losss
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                            S
                            Shalu Sachin
                            from Bengaluru, Karnataka
                            May 14, 2019
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                            Address: 626132

                            Hi,

                            I gave a lg split ac order in amazon at may 7th 2019, order#[protected], while i booking the order they have mentioned (3-5 business days).

                            If they calculate like monday to friday, if that policy also it should be delivered today (14th may 2019) still now not yet delivered. If i called to customer support mr. Raman some one, he said it will be deliver at 16th may 2019, it will take one week to deliver. Actually that courier was reached near to my destination place on saturday (11th may 2019) exactly 25 km only.
                            Now days they are not properly support and, they are in laziness.
                            Ex: if any item i can purchase from amazon and i'll tell you to amazon customer support i'll pay after 1 week they won't accept right, people are fool, only they are cheating us.

                            This is my biggest mistake! Next time on wards i won't purchase from amazon directly go to the store and will purchase that is best option.
                            Guys please do not believe amazon they are cheater and they make people fool around.

                            Regards
                            Shantha kumar
                            [protected] / [protected]
                            Amazon India customer support has been notified about the posted complaint.
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                              S
                              Shiv Singh Chandel
                              from Mumbai, Maharashtra
                              May 14, 2019
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                              Delivery has been done of item order no.[protected] dated 6 may 2019 with shipment no z88416854 in ambikapur (Chhattisgarh), while it was to be delivered in jagdalpur city. Please take the necessary steps to deliver at the correct address at jagdalpur (Pin 494001) (Chhattisgarh). Dtdc courier service staff isn't responding as expected in raipur and jagdalpur. I did online purchase so many time from amazon but this time my experience wasn't good. Please do something to good experience of customer.
                              +1 photos
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                                Jegan Nallusamy
                                from Mumbai, Maharashtra
                                May 14, 2019
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                                I have ordered trimmer in Amazon on 05.05.19 and cancelled it.the reference number for the transaction is[protected].they told me refund will completed within 10.05.19. I have frequently contacted bank customer care but they told we can't able to track with reference number.but Amazon customer care told this is your refund transaction number. I don't know what to do . So Plzzz refund it as mush as possible.
                                Amazon India customer support has been notified about the posted complaint.
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                                  M
                                  MohanrajRavi
                                  from Salem, Tamil Nadu
                                  May 14, 2019
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                                  Address: ream Subject: Contact Seller c/o Amazon Seller Services Private Limited, 26/1, 10th Floor, Brigade World Trade Center, Dr. Rajkumar Road, 560055
                                  Website: amazon.in

                                  I am Mohanraj.
                                  My order number :Order #:[protected]
                                  Items:
                                  1 : Faironly Mini Portable USB 5V 8W Electric Powered
                                  Soldering Iron Pen.

                                  I am paying for Amazon pay UPI to link my paytm payments bank savings account purchased.
                                  Transaction ID S48755701.
                                  UPI Reference NO[protected].
                                  Return & Refund request 2019 April 24.

                                  ream Subject: Contact Seller c/o Amazon Seller Services Private Limited, 26/1, 10th Floor, Brigade World Trade Center, Dr. Rajkumar Road, Bangalore, India

                                  560055
                                  +5 photos
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                                    MohanrajRavi
                                    from Salem, Tamil Nadu
                                    May 14, 2019
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                                    Address: ream Subject: Contact Seller c/o Amazon Seller Services Private Limited, 26/1, 10th Floor, Brigade World Trade Center, Dr. Rajkumar Road, 560055
                                    Website: amazon.in

                                    I am Mohanraj.
                                    My order number :Order #:[protected]
                                    Items:
                                    1 : Faironly Mini Portable USB 5V 8W Electric Powered
                                    Soldering Iron Pen.

                                    I am paying for Amazon pay UPI to link my paytm payments bank savings account purchased.
                                    Transaction ID S48755701.
                                    UPI Reference NO[protected].
                                    Return & Refund request 2019 April 24.
                                    +5 photos
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                                      Inder Gakhar
                                      from Phagwara, Punjab
                                      May 14, 2019
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                                      Address: Shop no. 8. Sutlej Complex, Dr. Gujjarmal road, Ludhiana, Punjab, 141008

                                      My tracking id is[protected]. On 13 may i received call but on Every monday our total market remain closed and i was not in city so i asked fir tomorrow but i received message that i have not arrangement of payment still i am waiting for my product having payment in my pocket but nobody is coming to me
                                      +2 photos
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                                        5
                                        5rinu
                                        from Mumbai, Maharashtra
                                        May 14, 2019
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                                        Address: Chennai, Tamil Nadu, 600095

                                        I have purchased an indian terrain casual trouser on amazon online shopping mobile application.
                                        The first time online payment transaction was failed and also my money was not taken for that particular payment.
                                        Second time when i entered all the card details the application said something went wrong and again it got failed, also there is no bank messages stating that the transaction was successful.
                                        When i paid for the third time the transaction was successful and order was placed. But now when i check the bank statement there was twice the order was raised and my money was taken twice.
                                        When i called to the customer care executive they said even when you cancelled, the money will be hold for another 6 days and refunded after 6 days.
                                        How fraudulent act was done by this amazon. Building an online application with money forgery tactics. Holding the money from public with wrong transaction and making use of it in some other way.
                                        Need to take serious action on this issue.
                                        Amazon India customer support has been notified about the posted complaint.
                                        May 16, 2019
                                        Updated by 5rinu
                                        Is Amazon sleeping on this issue. This is wat a customer response from fraud Amazon.
                                        May 16, 2019
                                        Updated by 5rinu
                                        Still my money is misused by Amazon. Need to take proper action on Amazon and also the Bank involved in this issue.
                                        I am gokul i was cancelled amazpay prime membership they cancelled but succeeding month of additional two month they plucked without my knowledge. i spoke with his company chat line three times. they told refund with in two days but not yet refunded for the past 18 months. what will i do. nearly 2000 and interest will be paid to me.

                                        money forgery issue on false online shopping transaction - Comment #3432812 - Image #0
                                        money forgery issue on false online shopping transaction - Comment #3432812 - Image #1
                                        money forgery issue on false online shopping transaction - Comment #3432812 - Image #2
                                        karunakaranr's reply, May 14, 2019
                                        Chat
                                        Sound
                                        Me: dear sir, u r taken without me 3 months suceeding amazon prime amt 12 jun 2018, 12 july 2018 and 12 may 2018. kotak credit card no 4166452442661893, karunakaran, but u refunded one amt only. other two nt yt. i called to tell they told, it wll process. for the past 4 months u r nt response me. i am very upset. pl refund as early as possible.
                                        You are now connected to Yogesh from Amazon.in
                                        Yogesh: Hello, my name is Yogesh. I'll certainly try to help regarding your concern.
                                        Me: thank ytou sir. i am pleasure
                                        Yogesh: As i understabnd your concern is related to your refund, am i correct?
                                        Me: s s sir correct
                                        Yogesh: Would you please mention your order id so we will be on the same page?
                                        Me: no order and nt joined prime member but u taken the given card fr amount
                                        blindly taken amazon prime amt nt by order
                                        Yogesh: May i know the date when the amoutn was deducted?
                                        Amount *
                                        Me: has been given first chat sr
                                        Yogesh: Okay.
                                        Me: 12 jun 2018, 12 july 2018 and 12 may 2018.
                                        Yogesh: Just a second.
                                        Me: s sir
                                        one month refunded
                                        Yogesh: Okay pelase tell me the correct amouont hgow much get deducted?
                                        Me: prime amt for only one year but taken 3 months countinuously. why sir
                                        at ther same time i did not jointed u or nt given join request sir
                                        but y r u pluck my amt? i save my card is worung sir
                                        time to time i give card sir
                                        Yogesh: Okay please allow me a movement so i will check the information with you.
                                        Me: saved card problem to customers sir
                                        Yogesh: Gokul please allow me a movement.
                                        Me: k sir thx
                                        Yogesh: Okay tahnk you for being online.
                                        As you asked me for the extar amount get deducted from your account.
                                        So i will do that cacellation request from my end
                                        So i escalate this to my business team so please allow us 24 to 48 hours.
                                        For the confirmation of the payment.
                                        I hope i was clear to you.
                                        I hope I have been of help to you.
                                        Is it okay for you Gokul ?
                                        Me: nt extre amt sir i did nt join prime member. but u taken as prime member without knowledge. so pl refund all three month amt. but refund one onth amt only so pl refund another two month amt pl sir
                                        Yogesh: Ofcourse we will definately do that no worries with in 24 hours you also receive an message regarding this.
                                        Me: ok sir u alway dear to me sir. but understand my problem with amazon. thism is nt my mistake this is fully ur company sir. but i am very affected because credit card amt i did with fine. what is this sir
                                        Yogesh: Yes understand that and no worries you get the total refund s you want that, So please no worries just allow as that required time
                                        Me: pl send mails to my email id or contact over ph alternative no is 9962284145. thanks sir
                                        Yogesh: oFourse.
                                        I will also mention that as you asked me to.
                                        Me: this understand only (ur mistake or other side) adjustment you to go peak sir thanks
                                        Yogesh: I hope I have been of help to you.
                                        You are always welcome.
                                        Please feel free to tell me if there is anything else I may assist you with. ??
                                        Me: thanks once again and also personally thank you dear yogersh sir
                                        Yogesh: Most welcome Gokul
                                        Is there anything else I could assist you with?
                                        Me: no i am cvery thankful to u sir may i quit sir
                                        Yogesh: Thank you for contacting Amazon. It was nice talking to you.
                                        Please click on END CHAT button on the top right side of the window to close this chat.
                                        ---------
                                        22dec2018-2.20pm
                                        ChatClose WindowSound
                                        Me: hi sir
                                        You are now connected to Rashi from Amazon.in
                                        Rashi: Hello, My name is Rashi.I will be glad to help you.
                                        Could you please elaborate your query so that I can assist you in a better way
                                        Me: sir i contact so many times but not resolve my problem last contact on 11:11 28-11-2018 name yogesh
                                        may i send my last chat set madam
                                        Rashi: May I place your chat on hold for two minutes while I research this for you?
                                        Me: k
                                        Rashi: Thank you.
                                        Me: i saw in news ur materials are fake for 21% now i think ur pick up money refund for 75% not good. ok madam
                                        48 hrs u wll refund the person told but not yet... y
                                        i saw nail nt reply yet
                                        Rashi: I am checking the details..Please beassured.
                                        I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
                                        Since we've been idle for 2 minutes, I'll need to disconnect this chat. We hope to see you again soon!
                                        Rashi from Amazon.in has left the conversation.
                                        --------
                                        karunakaranr's reply, May 14, 2019
                                        this is my conversation over amazon chat please refer
                                        karunakaranr's reply, May 14, 2019
                                        now this number change to 4166451400874928 but same account card changed for emv card that is why pl refer thank you sir
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