Amazon India Complaints & Reviews

I had ordered two 64gb Pendrives, one is normal and the other was OTG, while I received the product I received only the OTG but not the normal one. I opened the package in front of the delivery boy but he said for this issue talk with the customer care, while I talked with the customer care they are not responding and telling Amazon is not responsible for the missing. Now, what shall do to get the money of rs 800?

Hello,
I had ordered a phone from Amazon on 5th June, 2019.
The expected delivery was 7th june, 2019 in working hours. (before 6 pm)

The package had reached the final destination by 11 AM on 7th. But, it was not out for delivery till 6:30 PM. That to afdter calling the customer service repeatedly...

I waited till 9 PM for delivery to arrive. My office is 1 hour away from my home and it was raining profusely in Pune.
At 9 PM, they sent a message that delivery won't be possible on that day and rescheduled to 10th June.

The package has still not been out for delivery and on calling customer care, THEY KEEP ON REPEATING THE DETAILS and THEY DON'T HAVE THE CONTACT DETAILS OF DELIVERY PERSON...

The customer care is now saying that the delivery is expected on 12th June... And I have to go back to my home town on 12th.

I want the delivery of my product lately by 10th June in the afternoon.
And, they should compensate for making me wait till 9 PM in rains and for not having any sort of contact details.

Please help me. It is a big amount for me and I have already paid.

My Tracking ID is[protected]

I have ordered iball nirantar UPS from amazon. I have received the item in defective condition. I called up amazon to return the product and issue me a refund or provide me a replacement of the same as the item is not working. I have made several calls and conversations on chat and on emails but anyhow they are not ready to provide any kind of resolution for the defective item. They will not take it back and they will not replace it.

I am being charged 12.99 per month. Please provide proof of contract or verbal agreement of same. I ordered a product about a year ago which was shipped through Amazon. There choice not mine. Ever since this charge of 12.99 has been taken out of my debit account. Please explain in full detail as to why this is being taken out of my debit card account. To my knowledge I personally have never used or purchased any products through your company. If you require dates and times I am sure you have better records than I. A prompt reply would be greatly appreciated.
Than You for time and consideration.

I had bought a baby car on 25.10.2018 with order no.[protected] by paying an amount of Rs.11415 which the simply a waste of money i.e not worth for the money i had paid. The product is worst and i had requested for return and refund. But nobody bothered at that time. I had kept in store room. Now atleast my baby wanted it and took out for ride, but remote is missing
i have been requesting the supplier (baybee galaxy incorpation) for the remote and he is least bothered. Even i have been trying to get it through amazon, they are are also least bothered by copying and pasting the same message in reply that i have to contact seller as i have contacted the seller many time through WhatsApp (see pic)

I ordered a book "How to Be a Brilliant Leader, revised 2nd edn (Brilliant Business)" on 15 may 2019 [ Order ID:[protected] ]. i had done the payment of Rs.1180.92 by SBI online netbanking.

I received a mail from [protected]@ marketplace.amazon.in telling me that the seller of the book from "Sunrise Book Store" is unable to process my order and hence the seller is requesting me to cancel my order so that the money can be refunded back to me. However, there is no cancellation option displaying on my Amazon account.

i have been trying calling Amazon customer care since a few days but its always showing "all lines are busy plz try after sometime".

Please help me cancel the order and give me back my refund of Rs.1180.92 via the same payment mode at the earliest.

Osho Raman
[protected]@gmail.com

Dear Team,
I have already submitted my complain two times but still you have not responded to it are you serious about your customers or not?? its being so rude niether you deliver me the my order nor you are ready to refund my money am telling you its really a serious issue. kindly clear my issue as soon as possible or i have to take other action.

I purchased one Ray-ban frame and one Nike T shirt through amazon website. order no-#[protected]/24.04 2019. It was a not fit for my body. so I returned both item within 3 days by India Post on-09.05.2019 as per amazon return policy To Amazon seller GMR Airport city, pin-500108 R.G.I airport S O from Arjuna Behera, at-medical campus, po- mohana, Dist-Gajapati, State- Odisha, pin- 761015. I total paid Rupees. 11, 459, 00. Our India Post Tracking no-EO[protected]IN and EO[protected]IN/09.05.2019.But I have not received my refund till today.So kindly help me for my return.

I had ordered Carvaan 5000 MP3 player (Marathi) for my mother. As soon as I received the product, I found issue with audio quality. Also the song collection was very bad, all famous Hindi songs were missing and very old unknown songs were played. Next, on selection of Happy Mood songs - Old Sad songs were played, on selecting Kishore Kumar - Asha Bhosle songs were played.

I contacted Amazon customer service, within 1 hour of receipt of product and asked them to replace, but the customer service outwardly denied to exchange or return the product citing they are seller platform and give no assurance over manufacture related issues, you can take it up with SareGama.

The local electronics store are better atleast provide replacement for defective items but here Amazon India simply raises hand after delivery, while the return window of 7 days is still open.

Its really disappointing to know that product offered by Amazon is really bad. I ordered Sa re Ga Ma Carvaan SKU-R20008 on[protected]. I used the product, however within one month it was not functioning. This product was a replacement product and even the replaced product did not function well. Also, there was an invoice mismatch. as per the invoice name mentioned online, seller is SnapZone India but Invoice is in the name of Ishrat Designs. I complained regarding this but yet not response.
Invoice details:
Seller :
Ishrat Designs

Product:
Saregama Carvaan Hindi SKU-R20008(SC01) Portable Digital Music
Player (Porcelain White) | B075724BVF ( Saregama Carvaan
Porcelain White )
HSN:8519

Order Number:[protected]
Order Date: 23.02.2019

The company seems to be bogus as we are unable to track it online.

I would like to refund of the entire amount as now I dont trust even in replacement

Hi today I got my package of laptop cover via your delivery boy
He called me once which I cut unmindfully
Though he waited for 5 mins which I apologised for ... But his behaviour was so rude that he kept on nagging for cutting the call
I don't know for what reasons he was in rush as he also didn't let me sign properly
Please keep a check on your deliver boys who don't even know how to be humble
#unsatisfied

I have ordered an MI 4C pro led TV on Amazon but they deliver MI 4A which has lower cost and features.
I have a return request on 31 may 2019. But I is not picked up till today.08/06/2019.
I have tried many times to Amazon but they don't solve my problem.
Today also I have tried to contact Amazon but they are saying that it is large appliance and it will take more time.already they have wasted 09 days to pickup .

Never ever buy any non-returnable Electronics products from Amazon whether it is written Amazon full-field or not. Amazon will not give you any replacement or refund. and ask you to contact the seller. Seller will say contact to manufacturers. and the manufacturer will say you to contact Amazon. in these circumstances, you will lose all your money time and patience. Better to buy offline such those non-returnable products at very low price mainly Arduino IOT products.

I purchased a PVC Gym materials using my debit card for 2 weeks before Amazon Online.A few days later, I had a mail and we do not have the item you bought and that's why we have a cash send your account. Till now i didn't get the cash. please do the needful.

Hi Sir,
I have ordered Sacred Blessings Handcrafted Polyresin Baby Buddha Statue/Showpiece on Wooden Platform (17.5 cm x 10 x 21 cm) from Amazon on 5th June 2019 and have selected guaranteed delivery of my product in 2 days option i.e It should be delivered by 7th June 2019 as per their policies. I wanted to actually gift this product to my friend on his house warming ceremony on 8th June 2019. I was waiting for my product till 8:30pm IST, but the product was not delivered and even there was no intimation from amazon that your product will not be delivered till 8:30pm. Then at 8:30pm i suddenly saw opened the app and they changed the status that we can't deliver your product today. So i am not sure in the first place if they can't deliver the product on time, why did they give the guaranteed 2 day delivery option. In 2 day delivery option if they can't fulfill it, at least they should intimate to the customer by afternoon that they can't deliver the product. They intimated me when i called to their customer care at the end of the day. So i am helpless and i completely lost trust on amazon and i am not sure what to gift to my friend. I won't trust amazon again for guaranteed delivery. I request to take action regarding the issue as soon as possible. At least please don't provide false promises to customer.

Today in my phone i got a sms that amzn/bill someone has paid money from my card ref : s645394 on 7/6/2019 at 9.26am please refund me this amount as this is a fraud.This is a complaint as a customer as i never use my card for amazon at all and its disturbing me that such fraud has happened through your wedsite which makes me hard to support you as an online business online wed site if i dont get my money back. This is very strange how it happened. this amount taken from my account is my 4 months salary.

View order & return details
Order date

26-May-2019

Order #

[protected]

Order total

1, 148.00 (1 item)

View Order Summary
Return Details
Return complete
Your return is complete.
When will I get my refund?

GIZMORE GIZ MS501 Portable Speaker (Black) 1, 148.00
Qty: 1
Sold By: Appario Retail Private Ltd
Payment information
Payment Method
RuPay ending in 5616
Coupon

Billing Address
R00m no. 9 girls hostel Red fort campus.
Institute of Archaeology, Archaeological survey of
NEW DELHI
DELHI
110006
Shipping Address
Dilshad fatima
R00m no. 9 girls hostel Red fort campus.
Institute of Archaeology, Archaeological survey of
NEW DELHI
DELHI
110006
Order Summary
Items:

972.88

Postage & Packing:

33.90

Total before Tax:

1, 006.78

Tax:

181.22

Total:

1, 188.00

Promotion Applied:

- 40.00

Order Total:
1, 148.00

Dear Team,
Kindly look into the matter as i have order the product before 25 days which was to be delivered with 3-4 days but now after 25 days you said that product is lost and such products money cant be refunded. now clear the matter or i sue the company for such thing in consumer court because niether i got the product nor i able to get refund

Hello Sir/ma'am.
I am Amogh Mulawekar. I had ordered sparx shoes of rs 588 from Amazon on 20 may and canceled it on 21 may bcz of some personal issue. The redund of 538 rs(50 was deducted as I got Amazon pay cashback) was processed by them on 22 may. But yet I didn't get the refund which was supposed to reflect by 29th may as I paid through amazon upi id [protected]@apl . They've given me a reference id as[protected] and told me to contact sbi care to fill charge dispute form. I didn't get any help from sbi and Amazon also. I contacted sbi for about 20 times and Amazon for about 30 times. I'm seriously tired of writing them or calling them.
I hope you'll help me out. My account number is [protected]. I hope I had written enough information to solve the issue.I'm attaching the order details with this info.. Thank you

Every month's 12th of the day 169/- Rs. deducted from my credit card. I have not any subscription or EMI like this amount. contact with them several times but they can't help, they requested to send a mail at [protected]@amazon.in regarding this problem but given mail id was wrong. showing an error "THE ADDRESS COULD NOT BE FOUND" now even I can't contact with them on helpline also. this is a very frustrating situation. how can I stop this? please suggest.