Amazon India Complaints & Reviews

I have purchased a pedigree puppy food (20kg) from amazon on 12th march. I was notified that the order will be delivered on or before 18march. Today is 19 march. And i have neither received my order nor have i been intimated of the reason for delay or a revised date of delivery. When i checked the track shipment on website, i found out that the consignment has reached patna on 14-15 march itself. Then why they not not delivering it i don't understand.

What the # is this charge for $14.00 for? I did not give any authorization to charge my card! What more do you want i am pissed i have a charge on my card ending in 6987! What the # is this? You want more for me to say this is # and you better address this or i will really get pissed. What the # am i paying for $14.00? The complete picture is you charged my card for something i did authorize you to do, so what the # is this #? If you would like for me to call in person and tell you how i really feel i would love to do so please send me a contact to tell what i want to say to!

I reported a bill discrepancy again in january on 2/19/19 and again this month of march and i am still being charged for amazon prime. I don't use it nor do i need it. Please remove these charges and credit my credit card account. The reference number is 5731 on my bill for $12.99. Each time i have been charged this amount and would appreciate it back.

I ordered two product at the same time. The product were came to my location but due to poor currier service they did not came to me normally. I was contacted customer service and one product I got but another product returned to seller. I personally called customer service they modified and recorrect the phone number but the product not reached to me. There is no phone call from the currire service. I already paid for the both of products at the same time. But nothing was happend. I also include the amazon order snapshots.

I have an Amazon account with Amazon registered mobile number [protected]. I recharged a Airtel DTH connection(ID-
[protected]) of ₹159/- on 1st March, 2019 from the above Amazon Pay Account with order Id #[protected]. Since the DTH ID number was invalid the recharge was not successful but I didn't receive my refund till now. The order status is showing Pending till now. According to Amazon's T&C any pending order if not successful within 48hours then the order is failed but for this case the order is under pending status for more than 18days. I contacted many times to Amazon customer service regarding this issue but each and every time Amazon's representative said that Money will be refunded within 2days, after 2days when I called again they again told me to wait 2days, process repeated. Screenshot attached for other order details.

My Name is Puneet Singh from chandigarh. I have ordered 3 (1 Samsung Mobile + 1 JBL Speaker + 1 x Lenovo power bank) items through Amazon but receive only 2 (1 mobile + 1jbl speaker). I have received a notification pertaining that Lenovo powerbank has been delivered but when I called my family, they denied that no one delivered anything. I called to amazon customer care and I was told to wait for 4 days as this would happen. after 5 days I contact their customer service and I was told if the order didn't came they will refund the money but vain result. I tried to contact with Amazon customer care again and they said they already put the refund request and they will refund the money. during yesterday their representative called my wife and start investigating and asked for package and when she said we didn't received it he changed his tune and said why you guys complaining and asking for refund when you already received the package. she simply asked for the receiver name or signature they have given the package but he didn't said anything. I tried to contact with them and they straight away said they know the policy and they don't have to tell me the policy but they deliver the package to Puneet Singh. I explain that I am in Turkey how can you deliver the package to me when I am not in India, they said it was delivered by 3rd party and they cannot do anything. they will not refund money.
Is this the way so called company Amazon works. I just share this to my colleagues here and they starts laughing saying that incredible India. I am not worry for my money but the insult I felt yesterday I cannot describe you.
I have decided to request through you as when I complaint about the bank last time they refund the money straight away therefore I would like to request you to help me out for this as well.
Amazon should pay the penalty and the harassment I am going through.

Dear team,

I want to inform you that an fraud transaction has been made on my amazon account dated on 05/03/2019 in the name of komparify for rs 322.00 which was not done by me. I have wrote many emails and did follow-up on phone as well but till date i didn't get back my refund. I have also submitted the proof that these transaction has not been done by me but still i am not getting any positive response on my concern. Being a prime customer of amazon i could not expect such poor customer service from them. I request you to registered my complaint against amazon for non cooperation and delaying in refund of rs 322.00 into my amazon pay balance account. I hope now appropriate action has been taken on my complaint to solve the issue on first priority.
Thanks

Raahil khan

Also i would like to give suggestion on such deduction is that kindly do now allow any third party application to deduct the money until client give their own consent to do so like before any such deduction an "otp" must be sent on the registered mobile number and email id so that the client must aware about such transaction.

I am waiting a positive response from the team and the refund of rs 322.00 into my amazon pay balance account at the earliest.

Sir/madam,
I was very pleased with the speedy delivery provided by amazon services, but to my horror the product that i ordered was a used one. Now, i know that there are plenty of product miscarriages while delivery but clearly my product was a used one because the product was not in new condition.
My product details are as
Order date
14-mar-2019
Order no.
[protected]
And provided me with tracking details as
(Tracking info provided by nk ap enterprises
Shipped with fedex
Tracking id[protected]
Now, i am clearly unsatisfied by the services provided by amazon as they are providing used products.
Please help me with the refund even though it be a small amount, since we the customers need assurance on how much amazon is providing.
Thank you.

I had ordered dji tello drone with hd camera worth rs. 12990 (Prepaid by credit card) on amazon.in on 21/2/19. Order number was[protected] the seller was ‘global digital india’. On 24/2/19. I received the package but on opening the package i was surprised to find 2 boxes of bangles inside it. The print label on the box carried the same order number but the seller was not the one from which i had ordered the original item. The seller on print label is ‘pixel creations’. I complained to the customer care of amazon and they said that they will investigate which will take 3-5 days. As requested, i mailed them images of print label and the bangles. Even after waiting for 5 days, i did not receive any response from them. On contacting them again, they said that they have delivered the right package. Despite writing to them multiple times, amazon customer care has failed to provide:
A satisfactory explanation as to why the print label carries the name of a different seller.
Copy of their internal investigation report.

Hello sir,
My name is rahul pareek and one of your customer. My registered mobile number at amazon [protected].
I ordered some books and paid the by debit card. However, out of 5 books, 4 delivered on time and 5 one still not delivered.
Firstly they update about 5 book (How to win friends and influence people.), your parcel delivered late and your parcel delivered on 5 march 2019.

But after 5 march 2019, i contact amazon customer care, but their answer not in a certain manner and try to manipulate.

Now they don't respond to me about my parcel.
Parcel tracking id as shown in my amazon app - rm[protected]in.
(Here i am attach a screenshot of order)

I had booked one whirlpool fridge on 8th of march and it was supposed to deliver on 16th of march 2019 however they have sent me one manufacturer defective hence i have rejected the deliver as i had one option for open box inspection, as the product was defective the delivery boy has taken it back but my order status has been updated as delivered. Can you please refund my money and please take serious action on this as why you guys are not doing quality check before shipping any products... My [protected]@yahoo.in
Mob.[protected].
Order id[protected]

I ordered 2 items on 20th feb 2019

Order #[protected]

Order total : rs.583.00

Amazon placed status to delivered and didn't delivered my product.

When i call customer care they are saying as it is showing delivered on 23rd feb so they cannot give product or refund.

Without delivery confirmation from our side. How can they keep status as delivered. If they keeping status delivered they to provide us proof of delivery with signature of the receiver. If they cannot provide that they need to resend my product or give me refund.

Please kindly solve my issue.

Hi i had really bad bad experience today by amazon.in and amazon delivery department there is a agent in ulhasnagar who behaved tottaly disrespectfully and used harsh language on call multiple times and purposely denied for delivery on the schedule day by amazon itself

Amazon should think 1000 times before they hire these kind o[censored]nprofessional and irresponsible people who doesn't know how to treat customers his name is girish dembani working for amazon covering ulhasnagar location for delivery

But i am totally disappointed by amazon who can't control situation like this whole day i did follow up on calls and chats they failed to get me delivery on the same day schedule by them

I have paid in advance for the order and i am suffering these kind of situation which will be not tolerate in future

Today is me tomorrow someone else will get and face these kind of problems

I really salure amazon.com they really serve customers like god i wish amazon.in amazon india will be same in future if they hire good people

I will suggest amazon india don't spoil your reputation in this online market there are other brands are ready to serve customers better

Regards

Your valuable customer

Please find screenshots of chats of amazon customer care representatives

As i have ordered a product from amazon and have returned it so there was refund amount on 08.03.2019at 09:30 pm and the reference no is:[protected]. But amount has not been credited in my account till late and continuously i am contacting customer care. The product is poco f1 back cover. Kindly return my money

As i have ordered a product from amazon and have returned it so there was refund amount on 08.03.2019at 09:30 pm and the reference no is:[protected]. But amount has not been credited in my account till late and continuously i am contacting customer care. The product is poco f1 back cover. Kindly return my money

I book m3 band from Amazon but I cancaling that order before delivery but my amount not refund in my account. I call to Amazon customer care they say we transfer amount to 14feb, on your transaction I'd[protected] in bank . But amount not disply in accordance. Bank costumer say no any amounts refunded in your account

I placed order on amazon tracking id no.[protected] as per amazon delivery will be today in ulhasnagar pin code 421002 that's right but what i faced problem that was totally rude and unprofessional,

Delivery agent came he called his mobile number is [protected] and his name is girish dembani he was tottaly rude and told me delivery will be tomorrow who the hell are you deciding that you will deliver tomorrow,

As per amazon delivery is today and i have paid in advance money and look what i have to face just like they are doing favour on me for services

This is tottaly rediculous amazon should take strict action on this matter and should not hire these kind o[censored]nprofessional illiterate people in future

I need revert on this and necessary actions asap,

#amazonindia #amazon #unproffesional

Regards,

Your valuable customer

My account number[protected]
I purchased a 2 product on 6th of this month using my canara bank debit card same was not received i asked them for refund. As per their confirmation refund was initiated 13th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number
[protected]
[protected]
I had contacted your customer service number there is no proper response. Please check and confirm the status. This information. Is sufficient for refunding

I am praveen sharma in amazon i have booked 2 mobile phones red mi 6 pro on 6 th march again i have cancelled the refunfed amount is not apperaing in my account please considering this issues refund my amount as soon as possible
I havr called to amazon they are given this below refernce id to contact canara bank
[protected]
[protected]
This i formation is sufficient. For refunding amount i to my account i didnt get what exact information u want

I ordered a phone redmi note 6 pro (Order no[protected]) through amazon on february 25th 2019. The phone became dead in a week without any mishappening. Amazon representatives told me that they will replace the phone with a new one. On separate 2 occasions there delivery boys didn't pick up the phone saying the phone is dead which itself is the problem that the phone has became dead in a week. Every day the representatives told me for a week that the problem will be solved in 24hrs. I stayed late at night at office in wait of their delivery boys who after arriving every time told me that they will not pick up phone. Atlast i asked for refund. They said again a delivery boy will come and this time it will only be pick up. Again the delivery boy said that he has not received any such information from amazon. The customer care representatives told me that they have raised the complaint, escalated the issue, sent the mail everyday. I would like to add that the report regarding my dead phone has already been submitted by aamzon technician. Despite then they could not communicate a simple thing and have not taken back or replaced the phone

My registered
Mobile no. Is [protected] and mail id is banerjee. [protected]@yahoo.com
I had purchased oneplus 6t phone on 02/03/2019 and it was delievered on 03/03/2019.
I found that the alert slider on right side of the device is in a damaged condition.
So, i asked for a technician visit and the appoinment was scheduled on 07/03/2019, that day the technician didnt show up.
I contacted amazon and they asked me to reschedule the appoinment.
The next date available was 11/03/2019, so i booked it. Again the technician didnt show up.
I again contacted amazon and they asked me to reschedule, the next date available was 14/03/2019.
No, my 10-day return window was expiring on 13/03/2019, so i informed amazon regarding this, they assured me that i had raised the issue well within that period and assured me that its their responsibility to look after the issue.
On 14/03/2019, the technician visited and told me to ask for a replacement.
Now, when i contacted amazon they told me to contact oneplus as my return window period is over and they cant help.
Even, the technician had marked my compalint resolved without my concern or anything.
How can they be so irresponsible and make conclusions on their own?
First of all, it is the technician who doesnt show up during the initial appoinments and when he does he marks the compalint resolved without my issue.
Secondly, amaozon assures me for assistance and now is not sticking to its own words.
They have fooled me during this 10-day return window period and now denying any kind of help.
I deserve the replacement of a damaged device but not getting any help.

I am attaching some images to support my cause.