Amazon India Complaints & Reviews

Order#[protected]
Product:refurb iphone7 rose gold, 128gb
Phone battery bad, phone heating up, not detecting sim, unable to update. Return request placed within timeline but amazon is denying any help, not escalating matter to managers even after repeated requests. They told me to contact reseller who denied any help & asked to contact amazon

1. I had ordered Sony Extra Bass SRR -XB10, portable splash proof wireless speaker with Bluetooth and NFC on 17th Feb 2019 for which I made an advance payment of rupees 3299. The order number is[protected] .
2. I was informed by the Amazon app that the item has been delivered on 27th Feb 2019. However i had not received the item . Neither the delivery boy rang me up on my registered mobile number, nor i received any prior notification about the arrival of my order ( which always happens for any online purchase).
3. I had repeatedly called up customer care number of Amazon to register a complaint on non receipt of the item. Finally i was told that Amazon had investigated the matter and they come to the conclusion that it was delivered at my address
4. So i have finally approached you for help

This is to inform you have I have bought a Panasonic TV 49 inch on 23rd of Jan, 2019 which got delivered on 31st Jan, 2019 from Amazon.in

Price of TV - Rs 53, 990.
Invoice - SCCB - 60504

On checking with agent for brand installation, he said he can do it according to my convenience. I also checked the terms and condition for installation(Amazon) where it was mentioned it can be done at any time according to customer's convenience.

When the installation guy unpacked the box for installation of the TV, he found the display panel completely broken. He shared the photos and has mentioned the same on his "Job Sheet" which was later shared with Amazon.in as well.

I requested Amazon for replacement since the product was damaged but they misguided us giving false policy statements. When we checked the return policy of large appliances, it was clearly mentioned that the product could be returned within 10 days from the day of installation.

Secondly, they were reluctant to the point that the product has to be installed within 2-4 days from the day of delivery whereas In the policy it is mentioned that installation will be done as per customer's convenience and the service will be provided within 2-4 days.

We followed up with the customer care for over 2 weeks but each time, they have either misguided or denied directly for help. I assured that the Panasonic brand is ready to help and has given all the supporting documents and proofs which Amazon asked for but they mended the policies according to their convenience and did not produce any proofs of terms and conditions, whenever asked.

Please look into this seriously and since this is a big amount please help us in either replacement or refund of money.

Thanks,
Mayank kashyap

I ordered an product on 18th march And on 19th march i made a request to cancel my order. Order was prepaid and Was already shipped so, It delivered on 20th March. On 20 march i placed an return request and they aksed me to self send thr product to amazon warehouse. On 22nd march i returned the product and on 25th i got a message from My courier that product is successfully delivered to amazon with stamp. I Called customer care. They asked to wait for 3 days, so we should check the product authenticity. On 29th i received a call and they are saying we haven't received your product. Please give us a proof of delivery so we can cross check if The product is delivered or not. I submitted all the documents. Today i got a message that the product is still not received by Amazon but My courier is saying we have successfully submitted the courier and even the stamp Is of amazon service pvt limited. Amazon somehow misplaced my package after receiving. And now asking for Time and time so that their investigation team will come up with a answer. Totally bad experience. Even after 7 days of return am not getting a refund. Also Amazon is responsible after my package is delivered to them with stamp of amazon. What more i can do with this help?
Attachment is of proof of delivery. The first Tracking no. Is my parcel tracking no. And it is received my amazon with a stamp. Now who is responsible for product not found my amazon?

I've placed a order. That is delivered at wrong address. I didn't receive my package. I've received mail by Amazon that item is delivered. But there is no person accept that package. https://www.amazon.in/gp/f.html?C=14SOZNJJ1FEWX&K=PP6IXDRC0AOZ&M=urn:rtn:msg:[pr...⇄

I placed an order of Rs 980 for 4 different items on amazon india
payment of Rs 980 was deducted from my account via debit card but order was not placed
i was asked to revise payment for the same
i have since cancelled my order
i was told that my money would be refunded in 2-4 business days
the order was placed on 26th March 2019
i am yet to get my money back

I was order head phone boat rockzer 255 quality defect so return on November 29th from that specific date to today I don't got redund I was tryed a lot contacting Amazon and bank customer care not yet got redund because I am requesting for charge dispute corporation bank customer care but no one solved .please kindly help me for my refund.

I placed an order on Amazon India Android App for Mic enabled with speaker. I made payment via my Amazon's Pay Balance but still showing unpaid and asking about update Payment even after deducting my Amazon Pay Balance. My Money already deducted from my account and from my card too but still prepaid payment is outstanding. And when I tried to make a Call to Amazon India then BSNL IVR recording asking to make calls again and again.

Above subject product order but supplied to us was card holder old find the attached photo. Now Amazon is not able to supply the product on time and requesting amount will be refunded which is intiated by us.
During my conversation with customer care it was clearly indicated not to refund the money and supply the product which is ordered by myself.
Kindly advise how to take up the matter with Amazon to deliver the product rather then money.

I have purchased a TV as per order no[protected] on26.3.19 and the scheduled delivery date was 30.3.19.The item reached the destination point on 28.3.19 morning and even after many requested they did not delivered it early.
Now to day also they did not delivered even though today is the scheduled date.I have contacted them and complaint.no response and not delivered the item

I was ordered a headphone on 18.3.2019, order no. #[protected], received on 24.03.2019. But product was not as per order (Image shown in the order). I returned this item for replacement, order no.#[protected]. 2nd time also i received headphone on 30.03.2019 was not as per my order (As shown image of headphone of order). I complained for this on line to return this product on 30.03.2019. I have paid rs. 879/- for this product but i surprised that this is now received for rs. 629/- how is it possible. This is not for good for your customer not for your goodwill.

My email address is [protected]@gmail.com

Hei i have purchased a product from amazon.in on 02/10/2018. Later i cancelled my order and the refund initiated by amazon.in on 05/10/2018. But the refund has not been credited to my bank account till now. You have provided me the reference no. Which is 480021. But can you provide me some more transaction details so that bank can help me out regarding the issue?

I shaikh faruk from gujarat balasinor.
I have purchased china i kall mobile price only 555/-
As talking on chat menu mr. Uday sir, i have request mail with lots request

I have full talking on chat menu but once again i have shortly write down my problem
Actually i have purchased lowest price mobile on date 21feb,
So very fast service i have received on date 23 feb end of day so i am happy with fast despetch and received,
After then i have 24 mid day charged and used but voice and bettry prob then i have return process on 25th feb after then not your pickup service so i have my city available courier men despetch on 26 feb also with attachment mahavir courier tracking screen sort
Unfortunately my parcel return by mahavir courier return reason show on box not accepted seller or deliver address not accepted
After then i have amazon care mailed so amazon care reply me if you have return product so again sending other courier so after then i have courier by indian post through on 13 march also with attachment of speed post slip after then i have mail amazon care with speed post slip so amazon care reply me wait 2 -3 days but still not response also with attachment of indian post tracking screen sort
Again mail amazon so amazon care reply me wait on last 26 march so i am also waiting but not reply, after 27 march i have again mail
All screen sort and tracking site is not me and i have not make this also you searching with tracking num

Now amazon staff knowing speed post not provide return proof
So amazon now want deliver proof then post not provide its
But online tracking is deliver same address all are now tracking available
My order no: - order #[protected]
Indian post tracking num :- eg[protected]in

I think sure completely amazon staff cheater coz of his knowing well not proof provided indian post then staff not show received

But now what can i? I am make completely foolish

On last thursday i. E. 28. March.2019 i placed an order from amzon.in worth rs 26999. Order details

Order #[protected]

Placed on thursday, march 28, 2019.

It has already reached my location and they don't want to deliver it to me!! They said they did not receive money from me "but ofcourse they received it". Ofcourse amazon.in received my payment and send me a confirmation email and sms messages, and they despatched my order on the same day. I have received a payment confirmation from sbi also. I do not know why they refused to deliver it to me. Next week is my grandmother's birthday and i need to use it on the same day that's why i place an order.

Why would you refund and return which is already in my location??

I have contacted amazon courier manager and he said "we didn't receive your money and his behavior is too rude" and when i told him the amaz have received the money and he replied "we are going to refund your money".

*why would they refund my money without my agreement while it has also reached my location?? I would have no camera on my grandma's birthday!! I trusted you and ordered from you. Please help me

Worst experience and this is the second time it happens.
Please help
Jonathan lalpekliana
[protected]
Aizawl, mizoram

Dear sir,

This is dhanendra gadale a prime customer of amazon. Actually a was having the prime customer and amazon was blocked my account on the basis of returning old products. But unfortunately amazon courier is not having good in our area. And repeated request on mail amazon is not replied satishfactory and taken one side decision to block my id with out warning or alarm. After blocking my id i was returned no. Of products but unfortunately amazon is not returned my amount.

Sir, i lost my 10000 amount in amazon fake jobs in online which was posted in quikr. And they told to deposit 4990 for salary account and 4990 for mediclaim
They said the amount will be refunded but still now i didn't get job and also i didn't get my amount sir. Please help me sir.
Account number: [protected]
Ifsc code:sbin0017930
Name: abhishek pathak

Amazon sent me an empty box instead of the item which i've ordered. Upon asking for a replacement or a refund, they are not willing to give any. I've called them thrice and still saying they've sent the item, but i didn't get the item, they just told me to anything but we don't process any refund or replacement
Order #
[protected]

Please help me with this.

I am purchased some item due to some reasons i was returned the items and delivered successfully. But now when i demand our refund they r not replying properly many of items r amazon fullfilled and all items was successful carried from me. I send many mails to amazon but till the time no refund.
Pls refund from amazon my all attached items immediately.
Thanks.
Gurpreet singh
[protected]@yahoo.com
[protected]

Dear sir/ madam

1. It is with grave concern i've to intimate that the case for refund of samsung galaxy watch returned by me on 26 feb 19 has still not been executed.

2. Despite numerous calls and chats and emails the case stands hanging for the reason being intimated off late that the product ordered and returned do not match.

3. It is ridiculous to know that a reputed ace corporate of the stature of amazon has no system in place to monitor the correctness of the returns from the customers. More so, it sounds so very absurd that a customer who is dealing with you since so many years and had ordered hundreds of products of all ranges has no credibility profile mapping at your end to gauge an insight into the abstract decisions need to be taken by your investigation teams.

4. To investigate the anomaly and to arrive at such a complex conclusion, i would request you to kindly go through the entire chronological correspondence recordings of mine of every kind, right from telephonic conversations to chats to emails and for god's sake save me from wasting my time almost everyday other than the psychological agony.

5. Even an amateur can question the very essence of investigations being carried out for more than a month now that why would a customer after the clearance from your technical team will not return the same product which has been ordered and the same day will buy another product which is still continued satisfactorily with him.

6. Hoping for the good sense to prevail and your masters to look deep into the management before a company of such repute is doomed.

With warm regards and regrets to use some harsh words in rage

I am papun sahu, registered mob. No.- [protected] and ordered 2 piece of 9 watt phillips ĺed bulb at r. S.-257/- on 03.01.2019 with order id - #[protected] and transaction ref. No.[protected] paid by rupay debit card xxxx5032. The seller delivered me two duplicate bulbs i. E. Croma company and another inactive phillips used bulb. I have replaced by delhivery courrier but i have not received two bulbs yet. I want a refund for this failed and cheated order by delivered dealer.