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Amazon India Complaints & Reviews

www.amazon.in

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Updated: May 11, 2026

Complaints 20358

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1485

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18873

Bad 😕 It seems that Amazon India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Sivaprabha, Aruvappulam P.O, Pathanamthitta, Kerala, 689691

I have ordered products several times from amazon and they have delivered it to my door step. But few days back the products i ordered are returing to the seller since the delivery team has updated that my pincode is incorrect and so service is unavailable to my pincode. Our postoffice is aruvappulam and the zipcode is 689691. But the delivery agents here are arguing that google is showing 689699 is aruvappulam's zipcode. But 689699 is the zipcode of manneera postoffice. I am attaching the screen shots of chats and other statements i have as the evidences.

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I have bought sony xb 10 speaker from amazon on 8 march 2019, after some hours of performing the product i realized that sound qaulity of the speaker is not good and there is distortion on high volume also.

So i had requested for return but even there is returning policy i. E (Performance or qaulity adequate) amazon declined return request by giving unusual answer.

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Address: Krishna, Andhra Pradesh, 521333

My name is venkatesh. I have ordered memory card on 31st march 2019, it's delivery date is 6th april 2019. The product didn't delivered on that date. But, in my account orders page it showing product delivered to the customer with signature on 6th. I intimated amazon care about it, they have asked me to wait for one more week to solve it, it's a technical issue, wait for a week we will try to solve it.
It's prepaid order. They are not even giving courier partner number also. I need proper action on them. I need to know who took my product with my signature.

Tracking id[protected].

Apr 10, 2019

Complaint marked as Resolved

No amazon support in this. No calls from their side. I found my near by amazon office and taken the phone number of boy and asked him directly. He replied some technical issues so it happened. He lied once again. What ever it happens, I have taken it. Amazon gave me a good lesson from this. Rest amazon

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Address: #10/11,1ST B MAIN, 3RD CROSS RAMANJANEYA, RAMANJANEYA NAGAR CHIKKALSANDRA, 560061

I am disappointed being amazon prime customer waited for the product for 5 to 10 days and now i got the wrong delivery and those courier guys scheduled to deliver on saturday and they attempted to deliver at 11:30 pm in night what a dedication, amazon is worst made me waste my time, none of them knows to resolve the issue stupid call centre people make there own rules and speak about law,

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I have ordered a product godrej professionals argan oil from Amazon, I have waited for product delivery but it's showing on site that product lost in transit and will come late.. than I have contacted Amazon customer care they said they are not responsible, so I have contacted seller, but seller also denies to refund and shown some fake signature hand written and both seller and Amazon denies to refund for my product I haveailed them contacted them so many times..
PLEASE help me..
Please see in pictures it's ordered in Jan and still not delivered..
Amazon and seller both cheated me as both don't want to refund money

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Address: 473551

I received damaged product and they are not giving me refund or replacement and also blaming me for that. Please help me. My money got stucked. Also they says, that their enquiry team says that she sent right product and indirectly blaming me for all that and deny for any help with that.
I'm calling their customer service since 15 days and everytime they made any other excuse and this time i talked their head (Mamta) she says we can't help you so don't waste your time in that, etc etc.

Please i need help.
My contact number :- +91 [protected]
I'm from shivpuri, m. P.

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Address: Jaipur, Rajasthan, 302020

I have purchased hammer solo truly wireless bluetooth v.5 earbuds with charging case and i found product is in without seal pack and used product received. Also quality and performance is not good which i seem in different product of hammer. I wanted to return this product and get refund which i paid but amazon dont have electronic refund policy. Please request to amazon to provide me refund on it and help to their customer on same issues.

Seller contact details are below
Plus kart slp
Subject: contact seller
C/o amazon seller services private limited,
26/1, 10th floor, brigade world trade center,
Dr. Rajkumar road,
Bangalore - 560055

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Address: Village and post Malawan district etah, Etah, Uttar Pradesh, 207001

I have done add money in my amazon pay Wallet of ammont 5500 with my bank of India rupay card... On 30 march 2019
After that transaction has failed due to some error...after that my balance Is. 5500 have been debit in my account...
I call customer care in amazon...
He told me that I have to wait for 5 working days for refund...
But still I have not get my refund...
I call in bank and fill pos refund form on 6 April 2019
i have communicated to bank of india on their email id pos. [protected]@bankofindia.co.in. But still the refund has not been credited.

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Address: Bangalore, Karnataka

I had purchased a samsung 43 inch TV as per onder no[protected] dt 26.3.19. As the TV is defective the company ordered for replacement and placed the order for replacement on 4.4.19. So fa r not picked up the defective TV from my home and not delivered the new one. contacted the customer team several times.

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Address: Bangalore, Karnataka

I have purchased a tv from amazon order no[protected] dt 26.3.19. As the tv is not working properly and as per report from the samsung technician they placed the replacement order on 4.4.19. So fa r they have not picked up the defective tv from my house and not given the new one. I have already paid the full amount to the company. This si a kind of cheating the customer

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kandula shekhar

from Hyderabad, Telangana

Apr 8, 2019

Sir iam purchege one batmanton rocket in amezon unfurchunutily item has been canceed but money has been deducted in my account. Iam consult amezon customer care they are telling sir refund intaited yor account please check your reference no that's why iam requesting plz refund my money in my account

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I purchased samsung galaxy m30 and paid full in advance. During purchasing time they offer that the product delivery will be on sat (06/04/19). But it won't delivered on that day and they gave the information that delivery should be postponed to monday (08/04/19). I have received a message from fedex service that the delivery will be delayed and not given any reasonable explanation regarding the delay. So i need to keep up on the exact delivery date as possible.

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FedEx Customer Care

from Mumbai, Maharashtra

Apr 8, 2019

Dear Customer,

we regret the inconvenience caused. Please share your contact number and AWB number. We will get in touch with you.

Regards,
FedEx Express

T

tech guruaditya

Apr 8, 2019

Seller has been refund 335 rupees but rupees is not add my account and seller provided a reference number[protected]

tech guruaditya's reply, Apr 3, 2019

Seller has been refund 335 rupees but rupees is not add my account and seller provided a reference number 905818700185

P

Paresh khandu pawar

from Mumbai, Maharashtra

Apr 8, 2019

Not giving return policy

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Address: Chairman Narasimhaiah Layout, 5/33, 560026

I purchased mi a2 mobile on[protected] and delivered same day at 8-40pm. Appreciate for quick service.

However when login to mobile i found following issue.

1. I was trying to change ringtone and i found voice recorders and fm recordinngs instead tones.

2. Scratches on mobile case and when it cleaned myself.

3. Ringtones, screenshots options are not available.

4. Battery drying very fast and kept for charging twice matter of 3hrs use.

All this incidennts further affirming that it's used product.

Infact i would have accepted exchange if product has a problem but here it's used products and i can't even think that amazon does such with customers.

Appreciate immediate resolution to it. Otherwise i wi be forced to go to consumer forum.

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Apr 07, 2019

Updated by Gopal Naik CS Sorry typo error infact it was delivered on[protected].

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Address: Vinayak nagar, Gachibowli, Hyderabad., 500032

Website: Amazon

So here's my issue: i ordered few products from amazon. Which is maybelline strobing cream, neutrogena hydro boost cream, maybelline mascara and unloc serum. Which i prepaid from my card. And on wednesday it showed that it got delivered but it didn't. I never received a call from teh delivery boy nor i received my products. This is the poorest service i have ever experienced. I'm not gonna order from amazon anytime after this. I contacted their customer service they are telling me that they will investigate this. Wth what they will investigate? Why would some waste their time and energy to contact them everyday? This is the worst service a customer will ever get. They even told me to upload my id proof. Which i did. They didn't even bother. I want my products or refund. That's all.

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Address: Sangrur, Punjab, 148001

Hi sir/madam
I was purchased some items from amazon.
Due to some reasons i was returned the items.
All items pickedup successfully from me in mentioned time and date.
But till the date no refund from amazon.
When i demand our refund they r not replying properly.
I send many mails and phone calls to amazon but till the date no refund.
Pls refund attached items from amazon as early possible.
Thanks.
Gurpreet singh
[protected]@yahoo.com
[protected]
Item descriptions:
Hammonds flycatcher brown men’s laptop bag
Quantity-1
Order no-
[protected]
Pickup tracking id:
[protected]
Item descriptions-
Hammonds flycatcher genuine leather 15.6 inch laptop messenger bag for men office bag travel bag laptop bag messenger bag.
Quantity-1
Order no-
[protected]
Pickup tracking id:
[protected]

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Apr 07, 2019

Updated by [email protected] Hi Sir/Madam
I was purchased some items from Amazon.
Due to some reasons i was returned the items.
All items pickedup successfully from me in mentioned time and date.
But till the date no refund from Amazon.
When i demand our refund they r not replying properly.
I send many mails and phone calls to Amazon but till the date no refund.
Pls refund attached items from Amazon as early possible.
Thanks.
Gurpreet Singh
[protected]@yahoo.com
[protected]
1. Boutique Living India Alpha Offbeat Smooth & Silky Touch Sateen Printed King Bedsheet with 2 Pillow Covers â€“ Ornamental, Grays Pink
Order-
[protected]
Price-1999/-
2. Boutique Living India Cotton Trendsetter Rainforest Cool and Crisp Percale Printed Bedsheet Set with 2 Pillow Covers- Floral, Green, King
Order-
[protected]
Price 2565/-
3.Urban Hues D\â€™Decor Cotton Comfort 150 TC Cornsilk Bedsheet with Pillow Covers (Double, Silver Blue)
Order-
[protected]
Price -1799/-

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Address: 395003

Sir
It is to brought to your notice that an amount of rs.3759/- initiated by amazon on dt. 31.03.2019.
I am having authorization code (Reference number) - 74332749091909035602000 and transaction id 4sj2a0hkoyc has not been transferred to my saving account no. [protected] till date whereas the mail i received from amazon clearly mentioned that i will receive the amount by 31.03.2019.
A screenshot of the same has also been attached with this mail.
I contacted amazon regarding this matter and they sent me a mail clearly mentioning to file a 'file transaction dispute as 'return never processed'.
I am attaching a screenshot of the same also for your reference. So, kindly do the needful at the earliest so that the amount will be transferred in my account at the earliest without any further inconvenience to me.

Regards

Manish soni

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Address: Shamshabad, Hyderabad, Hyderabad, Andhra Pradesh, 501218

I have recharged my mobile number with amazon pay and after taking long time they gave me a reference number of 0nr[protected]
And the recharge is delayed at operator side and deducted my balance and advised me to contact the operator.
When i contact the operator they are saying that they see no such request on my recharge and they are advising me to contact amazon pay
After heavy disappointment i am decided to file a complaint

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Address: Sitapura jaipur, Jaipur, Rajasthan, 302022

I have buy three cpu threw amazon
As per amazon return policy .
But I have recd wrong and dead prouduct.
But amazon not taken back.
Bill amount 41175
Three pcs of cpu
1 is working
But another 2 is not working
As bill brand and received product brand is different
Invoice no IN-511
Sold by. Sufi computers. Telangana

My contact no is [protected]

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Website: Amazon Prime Amzn.com/bill WA

There is a charge on February 23 and March 13 of 2019. Both amounts are for $14.06. I don't believe I have made any Amazon purchases. For some reason the complaint form showed India. I don't normally buy anything from Amazon which is what brought it to my attention. And both charges were for the same amount which makes it look like a subscription of something of that nature.

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Actually i have ordered from amazon some cloths. But i has got empty parcel from amazon and that time one of my product on the way as per tracking on amazon side, so i thought cancel the product and i need my money but when i complain on amazon website customer services they blocked by amazon account and i didn't get my money or product, so be customer i need a proper resolution from your side
Order id[protected]

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Refund of rs. 9949/- has been made by amazon on 24th of august 2019 regarding a product (Order number is #[protected].
"the reference number of the refund is ref - 75503729084028086735949.
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.
Regards
Anurag maurya

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Still no resolution from Amazon&rsquo;s end.