Amazon India Complaints & Reviews

Myself suryakanth chidri. I love using amazon as compared to many other websites which are just for namesake and nothing else. So i am very happy about the whole amazon teams work. But from 5-6 days my amazon account is on hold. The reason for hold is that someone ordered for three products from amazon using fake credit cards. I sware sir i dont know even who is he/she and i never do such fake things in my life. But when i checked my amazon account and when i came to know about those orders have been placed from my account. Then i even cancelled them too. So one more thing i always purchase products on amamzon using cash on delivery option. I never use any credit or debit cards for purchasing anything. So please unhold my account

My last 3 credit card bills (Dec. 16-jan. 15, 2019, jan. 16-feb.15, 2019, and feb. 16-march 15, 2019) have had a charge of $14.03 on each bill. I haven't bought anything from amazon recently and have never signed up for amazon prime. Is there a monthly fee for this service? I wish to be taken off your prime list since i never signed and will no longer pay this monthly fee that keeps coming on my credit card bill! Please inform me of my next step in stopping this transaction. Will be waiting to hear from you at ppalomba5555gmail.com.

Thank you
Annamarie palombaro

I ordered 2 remote cars. Up to this time they did not delivered so i cancelled this product because your courier service e centre at pattambi kerala not good to deliver items. My product reached last monday but up to this time not delivered i already contact. They are saying this product is big box so we cannot deliver on time. So i really sorry to say i am not interested with amazon

Hello Sir,
I have placed order from my mobile account ‪[protected]‬.
Following are the information which you have requested :
1. Name of the item: Honor Play (Ultra Violet, 4GB Ram, 64GB Storage)
2. Date of delivery: 25th March 2019
3. Shipment Tracking #: ‪[protected]‬
4. Order ID: ‪[protected]‬

I have ordered Honor Play mobile and gift packed (Total Cost- Rs.15, 029) to Silvassa, Dadra and Nagar Haveli on 20th March 2019, advance payment done by my debit card. We received the package today i.e on 25th March 2019 at 10.45 am. When we open the package it was gift pack, and there was no mobile inside the box. If we look at the box it was not having the thin plastic wrap as every other product contains seeing this anyone can easily say someone as open the box and removed the mobile from it.
We called the delivery agent, at first he didn't received our call then he came and told as he's duty is to only deliver the package, product might be missing from some other end so you contact customer service.
We have 100% guarantee the delivery agent in Silvassa or courier company where the delivery agent belong to have stolen our mobile and handed over a empty box without mobile phone in it.
We have lodge a police complaint in local police station for fraud done to us. Copy of complaint is attached with this mail, if we didn't get refund for our loss in 4 days we will register FIR.
I request you to please take serious action for our money loss and fraud done with a genuine customer.
Hope you will look into this matter and help us to refund our money.

I am one of amazon customer who has shown her trust on your portal and invested my money for the purchasing of product but today i have discovered that i was on my biggest mistake and i should not believe on any of the online portal.

This email is regarding, my recent order at amazon portal - order #[protected] where i found one attractive watch and ordered it for my dear husband but after delivery i got to know that somehow on some stage this fraudulent activity has been conducted with any of the department where the instead pf product bunch of newspaper and card boards have been inserted into it to increase its weight. I dont know what kind of protocol of ethics are in process but somehow this is the travesty of justice that amazon representatives are only giving me reference of their investigation report for which i am totally heedless and how can i trust that investigation goes right or wrong.
Multiple times i have mailed to your consortium and tried to do the chat but somehow all are trained in same manner and decided not to listen to the customer no matter what impact that customer will obtain due to there this kind of behavior.

My first mistake was that i have ordered something
Second i m asking about the investigation report that what was the parameter of same
Thirdly how they have investigated with packaging team, courier partner, sellers etc. Who all were involved.
Amazon has not delivered my product in my hand
Why amazon not taken an initiative for open policy at the time of delivery of the product.

Now for me its not all about the 2000 bucks it is all about that mentally harassment which i have gone through in these past days. I am totally frustrated due to non cooperation of your consortium and employees who all were not capable to maintain the dignity of customer gratification. I must say this is the irony of justice where a middle class customer is begging for fair decision and your syndicate is sleeping in the well maintained and fabricated ac offices, it seems like they dont have any concern related to customer and its willingness towards justice and resolution.

I am seeking for refund for my money from your prestigious organisation and i m not aware about what their investigation and it would not be okay for me to say yes as per their stories if product has been shipped from warehouse i have not seen that, what is the transit proceedings of your product i am not aware about the same, on which basis i should agree with them, and what is the justifiable reason behind the facts which they have told me so that i can trust.

What is the surety about the adjournment of these kind of instance. Why customer has to take all mental and economical pain instead of company because your company has no specif guidelines terms and condition then why i have to suffer. I am just soliciting for a legitimacy and justice for myself being a customer of amazon.

Seeking for my refund on this complaint. I have sent this email to ceo of amazon as well because this was the last remain option for me where their executives are only sending some auto generated emails to me but not able to understand factual position of this matter.

Hello,
I have ordered honor play mobile and gift packed (Total cost - rs.15, 029) to silvassa, dadra and nagar haveli on 20th march 2019, payment done by my debit card. Amazon.in order number:[protected]. We received the package on 25th march 2019 at 10.45 am. When we open the package it was gift pack inside which the box was not having the thin plastic wrap as every other product contains seeing this anyone can easily say someone as open the box and removed the mobile from it.
We called the delivery agent, at first he didn't received our call then he came and told as he's duty is to only deliver the package, product might be missing from some other end so you contact customer service.
We have 100% guarantee the delivery agent in silvassa or courier company where the delivery agent belong to have stolen our mobile and handed over a empty box without mobile phone in it.
We have file a complaint in amazon but we don't think amazon is going to take any serious action regarding it so for our money loss and fraud done with a genuine customer we will be filing a police complaint regarding this in local police station if immediate action is not taken from your side.
Hope you will look into this matter and help us to refund our money.

Sir/mam... On 5 march 2019 i order a product from amazon nd i cancelled it. But refunded amount doesn't show in my account.. Amazon customer service tell me that amount will be credited till 23 march but still the amount didn't show in my account... I talk canara bank customer service nd he says that there will be no amount credited by amazon... I gave him reference no75503729076027869637314 but he tell me that it is wrong reference no... Sir/mam plse help me... Amazon and canara bank customer service only blame each other... Nd the main problem is not resolved by any one

Respected sir,
my name is prem ramesh suryawanshi.
Mob. [protected].

I oredered redmi note 5 pro mobile of ruppes 7, 467 on amazon website on 10/03/2019 and cancelled it on 14/03/2019.
So they tell me my refund amount 7, 467 is reflect in 3 to 5 business days in ur account. They provide me my refundreference number is[protected].

But there is 7 days are going on.
But still i have not received my refund amount of ruppes 7, 467.

So plz tell me, where is my refund
And when it is available.
Plz sir i am student of clg.
I am very upset of this transaction.
So plz take the action about this and return my amount in my account.

Dear sir,
My name is meghna teotia email id is [protected]@gmail.com which is registered with amazon. My amazon account is locked from 3 months reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong. I also try to fax my own credit card details but fax no which they given give transmission error and fax not sent, i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request.

[protected] my contact number
My order is pore clener
But is not working way
Amazon is a dispointed
World no 1 online shopping
But my order is defective piss way
I trust by amazon my problems solved
Because amazon is world no 1 online shopping centre and india s no 1 online shopping centre and my favourite shopping centre please my email address
[protected]@gmail.com
Tx

I was charged for something? I know nothing about. What the heck i would like it if my account was refunded please this occured on 3/20/2019in the amount of $126.26 i myself did not authorize this. And what is this amazon india company? Can somebody explain this to me? And it seems like am not the only one. Hope someone can help me with this and get this resolved

I bought a wd blue 1tb hard disk from amazon.in on 6th march 2019 and received on 9th march. I found some dispute with it, and reported customer service, they requested for one chance to replace the product. On10th march pickup and 15th march received the return. After then i trying to contact the customer service but failed to contact. I wanted to know replacement status. I can not found any email address to contact with the amazon. Where is my order? How long time i am waiting? Its emergency. If amazon cannot sent an original new product, then refund my money. Please do the needful.

Delivered me with a wrong item for 3 times. Now they are not taking any responsibilities and saying that have to return n refund the product that i had done for last 2 times. Ordered a pair of shoe on 23 feb 2019 and they delivered with entirely different item and cheated me 3 times. What should i do sir?
1st order number:[protected]
2nd order number:[protected]
3 rd order number:[protected]

I orderd a techpool bluetooth headset via amazon.in on 2019 february 1 and i requested for a return of the product and they accepted it..
On 11th feb 2019 one of amazon executive pick up the product and the company initaiate the refund..
Its been 40 days now, and i didnt get the refund till now.
Im attaching some screenshots regarding this complaint..

Please solve this issue and give me the refund as soon as possible...

I brought a mobile case from amazon and it was not at suitable for mine. and i also cancelled a similar product when i see the products pathetic situation Refund allowed for both product and it taking around 1week for refund, why amazon is this much irresponsible they dont even guaranteed about the sellers, too bad

I placed my order with amazon on the 13th of feb and was expecting my product by the 25th of feb. However, the tracking id provided to me by the seller was incorrect and hence i could not track the order. I emailed the seller a couple of times with no response. After not getting my delivery in time, i called amazon customer service regarding the same but did not get any substantial information regarding my order. I was then sent a mail on the 2nd of march in which my tracking id was updated. Upon checking the tracking id it showed that the product was delivered to me, which in fact was not delivered to me at all. I was then given an option to raise a a-z complaint regarding the same. The claim was then denied by amazon because the seller said that product has been delivered. After trying to re raise the claim, i was denied of it and was told that i would not be getting any further information regarding the same.
After than i bymistake reversed my complaint and cancelled the refund. As soon as i realised it, i called amazon and asked customer service to re raise my refund request which has not been done yet and neither have i received any information regarding my product.

I ordered a smart watch which tracks steps bp sleep etc it costed me something around 600 rupees.
The feature were really appealing this i ordered the watch. When i recievd the watch i did not know how to carge and start so i went to a shop to learn it. When i tried to connect it with the mobile phone it did bot connect. Again i thought i did not know how to connect so i went to electronics store and asked for help i went to 7 stores but no one was able to connect it. They said that this watch has connectivity issues and rhus it is not being connected. It was really disgusting. I am trying to call amazon but their number either comes not available someimes busy and half of the times they say the number is wrong. It is a disgusting product on the very first day the screen cane out and i had to fix it back. I dont want such a thing but they are not replying thus i cannot do anything. It is a fake watch and amazon is selling fake products.

Dear sir,
My name is bunty email id is Sumanth.[protected]@gmail.com which is registered with Amazon. My Amazon account is locked from February 28. Reason is that billing details are of wrong credit card no.
After one day i see my account is locked . I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong .i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not responding to any my request .Further my money about Rs 3500 is blocked in that amazon pay wallet which i need to use for my purchases.

Amazon is not at all responding to my issue and i've been contacting as is it is my duty to contact them daily.

I have ordered 4-5 times the portable amplifier from Amazon India and always found that the product sent by the sellers have been either damaged (looked old) or had some defects/ technical issues and each of them costing between Rs. 4, 000 to Rs. 5, 500.
Each time I request for refund, though in the policy from Amazon that the refund would be initiated from the time it reaches (1 or 2 days extra is fine though) the seller but in all the 5 times Amazon has not initiated the process automatically but made me literally to call them again and again 3-4 times and after giving the same excuses stating that the initiation would happen in a day or two made my life so miserable as if I HAD TO LITERALLY BEG THEM FOR THE REFUND. They made to feel that in case I don't call them to initiate the refund almost after 15-20 days they wanted not to refund the amount but just keep it to themselves.
I feel that this is how Amazon is cheating me and I am sure other customers to get the profit as they know that the customers at some point in time would forget to call for the refund and Amazon can keep that amount for themselves.
Even today 22-Mar-2019 when I called and talked with the rep. Ms. Pranaya she was initially reluctant to initiate my refund manually and started saying that it would be done in a day or 2 as usual but when I insisted that I may have to report this by raising a complaint in the Indian consumer forum, she immediately said that she would initiate it manually but not sure if she did it or not.
Also, she said that I can raise a complaint against her or Amazon and no action can be initiated against the company as she seemed to say that Amazon is a big company and no one can take action against it.
I feel I am being harassed and tortured by Amazon on every occasion when I purchase the products from them as I, unfortunately, was forced to subscribe for the Prime Membership and this is how I am being ill-treated and feel a threat from them too.

Dears,
Greetings for a good a day.
Could you please investigate and inform me what went wrong with my Order #[protected]Wonderland Prarthana Tiller with Wheel and Blade Mini Tiller, Cultivator, Inter Cultivator, Weeder, Rotary)?
Why the Seller called me and informed Amazon Transportation Agent refused to accept the Packet which is weighing above 45 Kgs? What he advised me is that, they will send an empty box; upon receiving it I should contact Amazon and return it by saying the product is not up to my satisfaction; so Amazon will refund the amount I paid. Upon receiving that money I can place a direct order through their website! Their Transporting Agent did not have any restriction on weight of the consignment so safely it will reach me!
Please check the credibility of this Seller and remove their products from your list. However through your helpline support personnel I canceled the order due to fear that the Seller many not include some of the parts in the consignment.
I hope you will promptly inform me the outcome of your investigation.

With Regards,
Pramod Kumar M. R.