Amazon India Complaints & Reviews

To the Manager at Amazon.

I had placed an order Order #[protected] for Lenovo T480 laptop
What I ordered was Lenovo T480 with 8250 processor, instead what I received was Lenovo Yoga 510 with i3-6006u processor.

I had sent all the photos of the product that was received to support my claim about the wrong product shipped.
I was informed by Amazon that an investigation would be launched into this matter and the product would be returned.

Since I am the complaining party, its natural for me to assume that if there is an investigation, even I have to be informed of the status of the investigation as I had complained about the wrong product shipped.
Also there were many observations like the product was i3-6006U with just 4 GB ram and internal graphics, but there were stickers on the laptop to pass it off as an Intel i5 processor and having AMD Graphics. These pictures were also passed to Amazon.

Now my complaint was how is it that when an order was given for T480, how exactly do I get shipped a an older, lower model like Yoga 510? Also what were the stickers for i5 and AMD Graphics doing as neither was the laptop an i5 and nor was there any AMD graphics, so surely there was a deliberate attempt to pass it off as a higher end model so that the customer feels happy at getting a better configuration and would be quiet about it, but in reality, those are only stickers to fool the customer, the real product is lower end cheap model.
Now having complained about it, Amazon told me there would be an investigation. The investigation was perhaps a bigger farce. Someone called me from Amazon, and had no clue about the problem. It was surprising when the Amazon staff conducting the investigation is not even aware that the product was already picked up for return.
After about 12 hours from this incident, I connected with amazon to know the status of investigation because even I was curious how exactly was I shipped a Yoga 510 instead of T480. Even the outer carton of the laptop screams Yoga 510, who can be this dumb? Or perhaps they did try an attempt to cheat?

I connected with person called Arin, D. of Amazon service, She informed me that since the product was returned and money refunded, so I have no right to know about the investigation. This is one of the hilarious thing to know. I am the party thats has reported the matter of cheating, and I dont have the right to know who is the guilty party? When the product was apparently picked from seller, it was first shipped to Amazons Sonepat facility (tracking) and then it was sent to Bhiwandi. So my guess is that someone at Amazon facility tampered with it and changed the product? Surely I can see this a possibility.

Now I see this matter as ATTEMPT TO CHEAT. And surely on that basis I have the right to know what they did with their "investigation" maybe they are covering up one of their comrades. I think that if I do not get a suitable answer then I should take the matter with the police as surely this becomes an "attempt to cheat"

This is the second time that Amazon has done an "investigation" the first time it was when the shipped to me a fake Sennheiser earphones and they had clained that "our products are genuine"

Also I would like to say that I am very disappointed with the attitude of your Staff Arin D, who I just chatted online. Rather that explain to me what the issue was, she simply disconnected the line. Amazon is not only an online platform but a service, and if this is kind of service they offer, then perhaps amazon best hire new staff.

Best regards

Sachine

The thing so happened that, someone else used my account, and the last I remember that I logged my account to a random computer in the cyber Cafe, but today when I opened Amazon, I found that 2 orders were there which were not done by me and even I asked [protected]@amazon.in for help, but they are asking me to provide billing proof, but the credit card is not mine!!!

I have ordered 2 earphones from amazon and my order id is[protected], The delivery guy did not deliver my package and made it as status delivered, I have given the delivery feedback and raised the replacement request, I didn't hear anything from amazon till date, Please refund my amount

I resigned to my job on 19/02 of this year and i got my full and final settlement letter after 20 days in which there are “other deductions” when i called the ecr team to check what are these deductions for they are not responding or clarifying my doubts. I have been calling the exit team or ecr team how say they don’t have an update on this ticket call us back after 1 pm when i call back after 1 pm they say the concern person is not available he would call you back once is in the office i never received a call from the concern person and my ticket has been resolved without any resolution i have to clear this thing with amazon.

I ordered hushpuppies mens oily fisherman black leather sandals of size uk/india 7. Worth 2449rs via amazon shopping app, i got the product which was different from the online discription and it was a used product. The sole of the sandals was seperated from the base. There was dirt sticking to the bottom of both sandals. Order number[protected]. Order was ppaced on 18/3/19 and delivered on 19/3/19 at 10:30am. The package was sold by cloudtail india private limited. It was a total disappointment., even though we pay 2500 for a sandal and still getting a used and damaged product from a much popular company like amazon.in

I have buy a shoes of sparx sm 230 for rupees 1547 on 27th february 2019 today is 19th march still not received the product. I contacted with amazon customer care service they wait few more days we cannot process your refund right now. The delay in the product is not my fault its sellers fault. I want my money back. Order id[protected]. They send the product through speed post i want to cancel the product and refund money.

My amazon account has been closed by amazon but in that account my amazon pay balance about rupees 3500 was left and that's my money and i need to pay installments against that balance.
I've been continuously mailing you on this issue but no reply from the company i can't even contact them on phone as this department won't have any mobile service support it seems.

I have purchased a pedigree puppy food (20kg) from amazon on 12th march. I was notified that the order will be delivered on or before 18march. Today is 19 march. And i have neither received my order nor have i been intimated of the reason for delay or a revised date of delivery. When i checked the track shipment on website, i found out that the consignment has reached patna on 14-15 march itself. Then why they not not delivering it i don't understand.

What the # is this charge for $14.00 for? I did not give any authorization to charge my card! What more do you want i am pissed i have a charge on my card ending in 6987! What the # is this? You want more for me to say this is # and you better address this or i will really get pissed. What the # am i paying for $14.00? The complete picture is you charged my card for something i did authorize you to do, so what the # is this #? If you would like for me to call in person and tell you how i really feel i would love to do so please send me a contact to tell what i want to say to!

I reported a bill discrepancy again in january on 2/19/19 and again this month of march and i am still being charged for amazon prime. I don't use it nor do i need it. Please remove these charges and credit my credit card account. The reference number is 5731 on my bill for $12.99. Each time i have been charged this amount and would appreciate it back.

I ordered two product at the same time. The product were came to my location but due to poor currier service they did not came to me normally. I was contacted customer service and one product I got but another product returned to seller. I personally called customer service they modified and recorrect the phone number but the product not reached to me. There is no phone call from the currire service. I already paid for the both of products at the same time. But nothing was happend. I also include the amazon order snapshots.

I have an Amazon account with Amazon registered mobile number [protected]. I recharged a Airtel DTH connection(ID-
[protected]) of ₹159/- on 1st March, 2019 from the above Amazon Pay Account with order Id #[protected]. Since the DTH ID number was invalid the recharge was not successful but I didn't receive my refund till now. The order status is showing Pending till now. According to Amazon's T&C any pending order if not successful within 48hours then the order is failed but for this case the order is under pending status for more than 18days. I contacted many times to Amazon customer service regarding this issue but each and every time Amazon's representative said that Money will be refunded within 2days, after 2days when I called again they again told me to wait 2days, process repeated. Screenshot attached for other order details.

My Name is Puneet Singh from chandigarh. I have ordered 3 (1 Samsung Mobile + 1 JBL Speaker + 1 x Lenovo power bank) items through Amazon but receive only 2 (1 mobile + 1jbl speaker). I have received a notification pertaining that Lenovo powerbank has been delivered but when I called my family, they denied that no one delivered anything. I called to amazon customer care and I was told to wait for 4 days as this would happen. after 5 days I contact their customer service and I was told if the order didn't came they will refund the money but vain result. I tried to contact with Amazon customer care again and they said they already put the refund request and they will refund the money. during yesterday their representative called my wife and start investigating and asked for package and when she said we didn't received it he changed his tune and said why you guys complaining and asking for refund when you already received the package. she simply asked for the receiver name or signature they have given the package but he didn't said anything. I tried to contact with them and they straight away said they know the policy and they don't have to tell me the policy but they deliver the package to Puneet Singh. I explain that I am in Turkey how can you deliver the package to me when I am not in India, they said it was delivered by 3rd party and they cannot do anything. they will not refund money.
Is this the way so called company Amazon works. I just share this to my colleagues here and they starts laughing saying that incredible India. I am not worry for my money but the insult I felt yesterday I cannot describe you.
I have decided to request through you as when I complaint about the bank last time they refund the money straight away therefore I would like to request you to help me out for this as well.
Amazon should pay the penalty and the harassment I am going through.

Dear team,

I want to inform you that an fraud transaction has been made on my amazon account dated on 05/03/2019 in the name of komparify for rs 322.00 which was not done by me. I have wrote many emails and did follow-up on phone as well but till date i didn't get back my refund. I have also submitted the proof that these transaction has not been done by me but still i am not getting any positive response on my concern. Being a prime customer of amazon i could not expect such poor customer service from them. I request you to registered my complaint against amazon for non cooperation and delaying in refund of rs 322.00 into my amazon pay balance account. I hope now appropriate action has been taken on my complaint to solve the issue on first priority.
Thanks

Raahil khan

Also i would like to give suggestion on such deduction is that kindly do now allow any third party application to deduct the money until client give their own consent to do so like before any such deduction an "otp" must be sent on the registered mobile number and email id so that the client must aware about such transaction.

I am waiting a positive response from the team and the refund of rs 322.00 into my amazon pay balance account at the earliest.

Sir/madam,
I was very pleased with the speedy delivery provided by amazon services, but to my horror the product that i ordered was a used one. Now, i know that there are plenty of product miscarriages while delivery but clearly my product was a used one because the product was not in new condition.
My product details are as
Order date
14-mar-2019
Order no.
[protected]
And provided me with tracking details as
(Tracking info provided by nk ap enterprises
Shipped with fedex
Tracking id[protected]
Now, i am clearly unsatisfied by the services provided by amazon as they are providing used products.
Please help me with the refund even though it be a small amount, since we the customers need assurance on how much amazon is providing.
Thank you.

I had ordered dji tello drone with hd camera worth rs. 12990 (Prepaid by credit card) on amazon.in on 21/2/19. Order number was[protected] the seller was ‘global digital india’. On 24/2/19. I received the package but on opening the package i was surprised to find 2 boxes of bangles inside it. The print label on the box carried the same order number but the seller was not the one from which i had ordered the original item. The seller on print label is ‘pixel creations’. I complained to the customer care of amazon and they said that they will investigate which will take 3-5 days. As requested, i mailed them images of print label and the bangles. Even after waiting for 5 days, i did not receive any response from them. On contacting them again, they said that they have delivered the right package. Despite writing to them multiple times, amazon customer care has failed to provide:
A satisfactory explanation as to why the print label carries the name of a different seller.
Copy of their internal investigation report.

Hello sir,
My name is rahul pareek and one of your customer. My registered mobile number at amazon [protected].
I ordered some books and paid the by debit card. However, out of 5 books, 4 delivered on time and 5 one still not delivered.
Firstly they update about 5 book (How to win friends and influence people.), your parcel delivered late and your parcel delivered on 5 march 2019.

But after 5 march 2019, i contact amazon customer care, but their answer not in a certain manner and try to manipulate.

Now they don't respond to me about my parcel.
Parcel tracking id as shown in my amazon app - rm[protected]in.
(Here i am attach a screenshot of order)

I had booked one whirlpool fridge on 8th of march and it was supposed to deliver on 16th of march 2019 however they have sent me one manufacturer defective hence i have rejected the deliver as i had one option for open box inspection, as the product was defective the delivery boy has taken it back but my order status has been updated as delivered. Can you please refund my money and please take serious action on this as why you guys are not doing quality check before shipping any products... My [protected]@yahoo.in
Mob.[protected].
Order id[protected]

I ordered 2 items on 20th feb 2019

Order #[protected]

Order total : rs.583.00

Amazon placed status to delivered and didn't delivered my product.

When i call customer care they are saying as it is showing delivered on 23rd feb so they cannot give product or refund.

Without delivery confirmation from our side. How can they keep status as delivered. If they keeping status delivered they to provide us proof of delivery with signature of the receiver. If they cannot provide that they need to resend my product or give me refund.

Please kindly solve my issue.

Hi i had really bad bad experience today by amazon.in and amazon delivery department there is a agent in ulhasnagar who behaved tottaly disrespectfully and used harsh language on call multiple times and purposely denied for delivery on the schedule day by amazon itself

Amazon should think 1000 times before they hire these kind o[censored]nprofessional and irresponsible people who doesn't know how to treat customers his name is girish dembani working for amazon covering ulhasnagar location for delivery

But i am totally disappointed by amazon who can't control situation like this whole day i did follow up on calls and chats they failed to get me delivery on the same day schedule by them

I have paid in advance for the order and i am suffering these kind of situation which will be not tolerate in future

Today is me tomorrow someone else will get and face these kind of problems

I really salure amazon.com they really serve customers like god i wish amazon.in amazon india will be same in future if they hire good people

I will suggest amazon india don't spoil your reputation in this online market there are other brands are ready to serve customers better

Regards

Your valuable customer

Please find screenshots of chats of amazon customer care representatives