Amazon India Complaints & Reviews

I have ordered samsung galaxy s10 e from amazon in 1st march with order id[protected] as a birthday gift. The delivery date was between 8-11th march. The status till 11th was showing that will be delivered by 11 march. But in 11th when i enquired about the status from customer care they told that it will be delayed by 16th. Today only i got update that delivery date is again changed to 18th.
I mean what kind of service is this. What is the point of pre ordering it when i am not going to get it on time.
As i already mentioned that this was a birthday gift anyway the surprise is ruined and now the delay has made me think that i have made a mistake by ordering it from amazon.
I have ordered 4-5 phones from flipkart and none of them caused so much inconvenience than this. The people who have ordered from flipkart have already got their phone.

I am highly disappointed by the service of amazon. And i am surely not going to continue purchase from your company.
All the excitement of the gift is ruined. I am not even feeling like using the phone now.
Amazon surely have lost a customer. Not that it will matter to them considering the kind of service i am seeing they are offering.

I have bought alexly tf3 neckband from amazon on 5 dec 2018. It had a warranty period of 1 year. Sadly it stopped working from 2 days.. Only one side is working.. Please resolve my issue and help me with the warranty.. I have been continuously contacting.. But the number is not reachable.. And they are not responding on whatsapp also

Order no:[protected]

Why have you put our account on hold please open our account.

Sir,
I got the following message from you.
Amazon.in your orders | your account | amazon.in
Payment failed
Order #[protected]
Hello sunil kumar ar,
We're writing to let you know that the payment for the item listed below has been declined. Please revise your payment details or select an alternative payment method within 24 hours of receiving this email, failing which we would consider this order cancelled*.

The issuing bank may have declined the charge if the name or account details entered do not match the bank’s records

As per your above message i have paid again for the item. But today i got two trimmer instead of one. I am only required one. Please check

I purchased samsung galaxy m20 mobile yesterday from amazon india. Quality of that product is not satsifactory as given in description before purchasing and the representitive of amazon refused to return it. I want to return it back. Either give my money back or give me a chance to place order for another mobile from amazon. Nobody told me before purchasing about any policy of not returning of the item and now they are telling that item cannot returned. Please do needfull for return the item and gave my money back. Thank u

My order no.[protected] dated 23 .02.2019 for manual Treadmill 4 in 1Lifeline could not be delivered yet after 16 days and trackind is[protected] shows that my stuff may be lost.after complaining many times no response from Gold Fitness (lovely sports) .Stuff was sent through Gati Kwe.We want reundeing of my paid amount Rs.10055/- as earliest.

Thanks

Sunil Kumar sinha
Booty basti Road Ranchi

My amazon ac is [protected]@gmail.com
Amazon.in hold my account without any reason
I told to unblock my account otherwise tell the reason why you hold my account?
But they also dont know reason
I contacted customer care many times he told wait 24 hrs or 48 hrs your ac will be unhold but nothing happen
My account is have rs999 worth prime now its expired and have some amount in amazon wallet also
Unhold my account or give my money

Amazon has been cheated on me for my money transfer to my bank a/c.. Sense december 18 they have not transferred to my bank.. The items i have perched from amazon, and it was some or the other problems so i use to return back. It is nearly some of rs 13, 623 just i visited to the bank and was shocked.. Non of the transition has done.. Now they don't answer my call. Please help me in this matter. My mobile no is [protected]..

Non delivery of order no.[protected] life line 4 in 1 sold by gold fitness (Lovely sports). Ordered on 23rd feb 2019 and likly to be delivered by 4 th march 2019, again tracking showed the expected delivery on 5 to 8th march 2019, but still stuff not delivered yet on 9 th march 2019.
If lost please refund my paid amount to my account number.
Tracking i'd no[protected] does not showing delivery of the stuff.

My laptop got delivered on 8-3-2019, and the seller name is appario pvt ltd.. I switched on my laptop and i checked my warranty details in the amazon official website by typing laptop serial number.. I was shocked to see that warranty has been already started on[protected].. I finally come to know that seller sent me the refurbished product..

I am requesting other people also to check their warranty details who purchased products from amazon

I asked amazon for return and refund my amount.. They are not giving proper response..

Friends dont purchase any products from the amazon. Especially the seller appario pvt ltd..

Please refund my amount immediately

Dear concern,

I was purchased samsung m20 4+64gb from amaxlzon flash sale but ithr was a manufacturing defect in mobile coz it was hang too much so i replace it through amazon and receive new phone on 17/02/19 and use it for a day but same problem face in that model also than i face an accident and admit in hospital so i was unable to contact amazon again and on 08/03/19 i come bsck to home and contact amazon but they said we can't help you.
So i approch to you because i have valid reason behind this. I request you please help me in this issue.

Regards,

Saurabh verma
Agra

Maine ak order ki payment credit card se ki thi sir by mistake mujhse galati se credit card ki information galat dal gai aur mera account hold par chla gya h maine [protected]@amazon.in ko bhi mail kiya about this par kuch reply nhi aaya main apna amazon account login bhi nhi kr pa raha hu login krta hu to passward incorrect show krta h jab passward reset kro to looking for something show krta h sir please ye issue solve kijiye

To,
The Chief Branch Manager
State Bank Of India
Main Branch

Subject: Charge dispute "Refund never processed"

Dear sir

A refund of 10989 rupees was sent from Amazon account to my account (refund reference no[protected]. This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

Hi Team,

I have attached all the photos to my previous email. The pantry order i received this time did not have a box. All the items were just put in a plastic bag.
At the time of order it was never stated that no box.

This time i thought of switching the phenyl i use to Prsto as I have great faith in Amazon in house brands but imagine my dismay when the entire order as delvered with Prsto phenyl spilt all over the products.
Even the edible products have phenyl on them. The presto bottle was damaged and has leaked all over my order.

I tried for a resolution through your chat but person there is asking pics of phenyl spilt product, please understand that phenyl is transparent, when it spills on product you can’t see it in pic. I’m ready to return the products and your return executive can check that the products are sticky and smelling of the leaked phenyl.
Please don’t cheat customers like this and treat us like we are lying to get a refund of 2900 rs. I am deeply disappointed by the attitude of customer service on the chat. I tried explaining many times that the pics will look ok as the spilt phenyl cannot be clicked due to it being transparent and the stickiness in other products can’t be shown in photo.

How am i supposed to use any products that are covered with phenyl. Does amazon expect customers to eat unsafe products which has phenyl all over the outer packing.
I spent 2900 rs on this and this is my monthly grocery.
I need a complete refund. I am a regular amazon customer and i'm deeply disappointed with this service.
You can check my account and see how much i order from Amazon.

Really disappointing. Kindly find a resolution for a prime customer. I will never want to order anything from pantry again. I really regret at having ordered the amazon brand Presto, has I stuck to my previous brand all my groceries would be intact.

I am not even able to return this order. I have to post here to get a resolution because after many mails and chats to customer care my issue has not been solved. I cannot eat or use products on which phenyl has been spilt.
The chat agent said that it is waterproof packing, if it is so kindly send me validation and barrier properties of that packing material which states it protects the items inside it from phenyl spillage and my good items are safe to eat.
Kindly help.

Regarding my order

Your Amazon.in Order #[protected] {984387}

I have placed an order on 5th August 2018 and i have received the same on 8th August 2018.

I have placed this order on COD. While delivery time i have tried online payment by using a link which is given by courier delivery person.

I was tried payment by using my state bank Internet banking username and password. But that transection got failed but amount debited in my account.

So next i have tried the payment with my HDFC bank debit card and i got that item.

Debited amount SBI account amount yet nit credited to my account.

I have called more than 100 times to SBI and amazon customer care, but both are saying as Amount is not with us.

I given complaint to sbi (both branch and online ) regards my issue.

SBI confirmed as the payment settled to amazon on 10th august 2019. Also they saying that was confirmed with amazon.

But amazon not accepting there statement.

Please help me to get refund

Transaction amount : ₹8999.00
Item : REDMI 5 mobile

I have contacted SBI many time that saying amazon not responding sbi emails and not cooperating to find my money.

I have sent lot of mailes to sbi and amazon but no use. Pls find below link

https://ws.bluemail.me/ws/n9dgaF1KT4

Thanks and regards,
JAGADISH V
Ph :[protected]

Dear Sir,
I have to Inform you that I have purchase a Laptop dated[protected] from Amazon company online with the debit card of our Indian Bank, whose number- [protected] by paying Acer Aspire 3 NXGN VS.I.I.I. 005 Laptop 18165 Order No.[protected] and canceled the order. In this regard, Amazon released Money Refund Reference Number 7550372 9 [protected] on 3 January 2019 And asked to contact the Indian Bank's Customer Care, whose complaint was filed by the petitioner on[protected], whose number-IBE022020 is the completion of the complaint process when the applicant approached the Indian Bank's e-banking care. Told and the money refunds have not been received by Amazon in the account of the applicant till date[protected], so the urgent resolution of the complaint of the applicant needs to be resolved. Necessary to engage independent evidence.

I have ordered for two products on the same day from amazon india as a gift for my friend at chennai being at vietnam. One product had been delivered on time with few items missing. Another product delivered with one week delay and product was damaged. I had raised a query on that to amazon customer care and they were very casual in reverting for that query.

Written so many mails across and asked for a replacement and in all the mails, i have only got feedback that they will improve on their quality. But that is not the right answer. I needed a proper explanation and they ignored to do it so.

After few follow up's, there were no reply at all and they didnt acept my request.

So i would like to file a complaint on them and need your support to take severe action for this incident. Thought from them is since it is a very less amount no action is required.

Couple analogue watch (Jainx - jc424) was ordered dated 24th feb 2019 at amazon.in. I have received order on 01/03/2019. Received product was of different brand and different design.
On the same return request was made and requested for said jainx - jc424 brand and ordered design. They have accepted request and return item was picked up on 03/03/2019. On again receiving revised ordered, they had sent me different brand and different design.
Customer service representative is also rude while conversation.

It was not expected from amazon to make repetitive mistakes several times and they have not been action.

I have purchased two kurtas pyazamas from amazon vide
Order id #[protected]th march 2019.
I was guaranteed delivery by 7th march 2019. At morning when i checked tracking status message "item not deliverable returning to seller" appeared on the screen. I have not been even contacted, if need be i would have mentioned nearest address.
I haven't got any response from customer care team, despite raising the issue twice with customers care team. Either
Customer team forcing me to cancel order and switch to other competitors like flipkart or what else i don't know. During
Jan 19 and march 19 i had made purchase of rs.80000/- plus.

Sir, i am a amazon prime member and have deep trust in services of
Amazon. I want punitive action against person responsible and request you to make delivery of product at the earliest. Hoping needful will be
Done by you.
It will be very disheartening for me.

Regards
Sunil kumar
[protected]
Amazon prime member and avid customer since last 7 years.

Dear sir / mam
I am janki bangar from indore. Mp
I want to complain against amazon and amazon costomer care team or product. My amazon registered email id is [protected]@gmail.com mobile no [protected]. I ordered one rashi ratan ring (Nilam ring) 15.25 cerat.in amazon in site. I am from india. Product amount is too hight 4550rs i did online paid my product order id[protected]. I ordered on[protected]. Amazon package was delivered on 5-3-2019. When amazon package was deliverd ti opened it i got only empty box mean to ring i did not got i got only product pick or detail. I got ring box is empty i called to costomer care in amazon i told my problem that i got this type product in this i got empty box. Amazon costomer care told me pls call after 10 days. My product returnable days in 10 or amount returns days in 10. Amazon costomer care also told me email i will sent you plu wait. I did wait. Yesterday on 6-3-2019 i got one email that your amazon account is permanent closed
I did not do anything from my site. Amazon your ofm team yesterday block my account. I am regular coustomer.in amazon. I am very upsad from your site. I ordered 4550rs nilam (Rashi ratan) ring my order id is[protected] from your amazon site. Package was deliverd on 5-3-2019 when i was open package i got only empty box. This is not good to me i paid you 4550rs online payment. I got empty box product. I called to costomer care no. I told all problem to your costomer care person thay told me your problem will solv 48hrs yesterday morning on date 6-3-2019 i got email from your ofm that my account is block i want to know any without reason why you did my account block i emailed to ofm regarding my problem i got one more email that you will not refund my amount its not good to me. I am very unsatisfied from your amazon costomer care person your amazon team. I called to coustomer care again i told all problem your costomer care person beahave with me very rudaly i am coustomer of your. You can not do this type beahave to me. I complained to national consumer form. My complain no is 1193269 i want my account unlock because i did not do anything wrong from my site. All problem was cream from your site. I want my product amount return i also want competition. Because your amazon team did rudaly beahave with me or amazon costomer care did not help me if you did not help me i will not quite i will fill cases against you or your seller or your product. I am costomer you should help me you did mentality harisment to me your team is doing wrong with me.
I am very upsad or disopointed from amazon. Amazon is big company. But buyer h have right to tell problem regarding product and company i am regular buyer in amazon.in this before i order one vejyanti mala i got demage product. But amazon costomer care beahave is very bad or rudaly i want to help pls help me my amount is big i also want competition. How can amazon costomer care bad or rudaly behaviour with me. Iam sending your order id screenshot and product deliverd screenshot or product package other pick.