Amazon India Complaints & Reviews

I purchased redmi 6a in january 2019. It was returned by me due to some fault in the product. It was retuned on 7 feb 2019 to your courier boy.. Moreover, the pickup bit did not give any receipt after picking the product from my home. When i checked the status on amazon customer care no, the representative said the product did not reached at warehouse... I have complained several times about issue. But my issue is yet to be solved.. It is requested to please update my status. I am enclosing the product's details with this email.
Amazon id - [protected]@gmail.com
Mobile no - [protected]

Order id: [protected] – 5376305

1. That he has placed an order with m/s amazon.in on 01.01.2019, for the supply of one mobile phone (Moto e-5 plus black, 3gb ram storage / bo77pwk5bt moto e-5 plus indigo black) vide order no.[protected] – 5376305 dated 01.01.2019 for a sum of rs. 9449/-, said good was to be delivered vide invoice no. Del2-78560. When the said good was delivered, the same was not allowed to be open by the delivery boy from the courier company. After opening the said parcel by the complainant, he was shocked to see the said parcel wherein two small pieces of detergent cake ‘ghadi’ in place of the mobile phone. The complainant suddenly made online complaint to the above said person but of no use. The complainant has been cheated by the above name companies for which they are liable to be punished under the provisions of indian penal code for cheating and playing fraud upon the complaint and a sum of rs.9449/ has been misappropriated.

It is, therefore, requested to kindly look into the matter and take necessary criminal action against the above said at the earliest possible.

Sir i have order samsung level u bluetooth earphones of order id[protected] and i face the problem, not getting sound from one side & battery backup is bad that why i replaced that product after that i received the another one (Order id[protected]
Also i face battery backup issue that why i return that one also.. After that when i placed a call amzon customer care for my refund that time they said that the product which is send to us is not that one sir i dont where the product get change. Sir i send the samsaung level u headphone that u can conformed from curior boy.. I send orginal product and they are giving me fake reason..

I am buying a mobile Nokia 8.1 and I was gave payment by card and I was cancelled order in same day but my payment is not come in my account I was contacted in your customer care but it was not solved in my problem and he say me you are contacted our bank so I was contact in my bank and he told me you contact Amazon so sir please solve my problem and give me my payment

Hi This is from Shillong, on date 23rd of Feb 2019, had ordered for one item Converse Unisex's Optical Sneakers and paid respectively online for which received a confirmation on the order and message clearly confirmed that the order has failed, but was debited from my account three times. Tried to cancell revise payment but could not. So please refund the same.

I made a recharge for my phone through amazon pay wallet as i was making the payment at the first attempt the page took me to home page of amazon and the recharge was not done so i made another payment because in the first transaction there were no conformation message or any type of mail at the moment so i went to my amazon wallet and saw money was not deducted from my account so i made another transaction and i received a message that your payment was successful and after that i received another message that your recharge was successful again and they recharged my number twice.

And now when i talked to them and said that their server made the problem and my money was deducted the refused to return cashback and said our server may not have shown problem it was your fault as i told them i made a loss they said you recharged two times where is the loss !!
and don't show any responsibility for their error which i am bearing the loss, so what should i do with two recharge on the same phone.

Hello,

I am registered with amazon india as a business buyer elite (Due to my purchasing limits they hve upgraded my business buyer level on top of amazon prime as well) using the email id mr_arya. [protected]@outlook.com for more than a year now. Everything was going okay but all of a sudden since 14th of october this company has put my account on hold my breason they never explained to me in a comprehencible manner. I have sent their customer support team various emails using [protected]@amazon.in; [protected]@amazon.in; [protected]@amazon.in and they only called up once on 17th of december 2018 "sir please don't worry your issue will be resolved soon and you shall receive an email to unlock your account after we unhold your acount". That email never came in. I have called up their customer support number[protected] atleast 100 times if i am not lying and they keep on saying "sir we are just a call centre and we can only forward your request to the concerned department". I feel like a beggar begging for amazon's mercy here. What crime did i commit for qualifying as a amazon india business buyer elite i do not know. Can you help us straighten this matter please? I feel grossly insulted and rather cheated.

Regards,
Mr. Arya dey

I purchased a prajapati gems blue sapphire 11.25 ratti 10.42 carat unheated & untreated (Neelam/nilam stone) 100% original certified natural ceylon quality gemstone aaa+ quality from amazon.in

I received it on 20th feb since it was a lesser carat stone when i received it i requested a refund. The seller willingly agreed.

So a pick was created and the courier was expected to come on 23rd to pick up. The person who came didnt pick up.
Following that i made 30+ phonecalls to amazon from 23rd feb to 2nd march trying to organise the pickup.
Each time i was told wait for 24 hours and pickup will happen. But nothing happened. So i would keep calling and no one tells me what is going wrong.
The pickup person is not coming to my place and not even making a phone call. Simply cancelling it.

Its very very poor customer service of amazon where they dont know what is happening in the pickup team and simply making false promises. To top it up they have no contact information to give you to help yourself. They are any way incompetent to help you.
How do i get my problem solved?

Sandisk ultra dual 32gb usb 3.0 otg pen drive (Gold) |
B0734vldtc (B0734vldtc)
Hsn:8523

Order number:[protected]
Order date: 03.11.2018

Invoice number : blr[protected]
Invoice details : ka-blr[protected]
Invoice date : 03.11.2018

Sold by :
Appario retail private ltd
* anjaneya infrastructure project no.38 & 39,
Soukya road, kacherakanahalli, hoskote taluka,
Bangalore rural district
Bangalore, karnataka, 560067
Pan no: aalca0171e
Gst registration no: 29aalca0171e1zv

Order# [[protected]
I had ordered optimum nutritions protein and had paid money 5999/- via upi. I had requested return and return has been done on 2 feb but from 2 feb i did not get my refund and i have called customer care many time and every time they say it will get refunded in 5 days and its almost 1 month i did not get refund of 5999/-. This was not expected from such big shopping site.

Since the beginning of 2019 i have been billed by amazon.com twice a month. There was a charge jan 8th, a second charge jan 22nd, a charge feb 8th and another feb 20th. The second billing in february caused $62.50 in overdraft fees. I want the total of $55.08 in amzn fees for jan and feb and $62.50 for my overdraft fees refunded and i want to cancel any and all accounts with amazon.

Hi team,
We have paid electricity bill 20000 and offer is going on we will get cashback upto 5000 but i am expecting only 1000 but still i have not received in my account i am requesting you to please help and sort out from that issue and waiting for cashback immediately in my account.
Kindly raised that issue to concern department and provide us the final resolution.

I have a monthly charge $12.99 and i have no idea what it's for. Please let know why i have been receiving these charges. I have not been on amazon in months. Please take me off the list! I want to cancel whatever it is causing the charges! Please get these charges taken care of! I do not wish to have any of your services at this time! Thank you! Stefani waggle

सर मैंने २१ दिसम्बर २०१८ को amazon पर ३ product का आर्डर किया था जिसे अमेजन ने बिना किसी कारण के cancel कर और दो product का amt कर दिया गया but अभी तक एक product का amt रिफंड क्रेडिट नहीं हुआ पेमेंट और रिफंड amt का स्क्रीनशॉट attch है 4220 rupayer ka
amt abhi tak refund nahi huaa

Sr, i had a purchased one item "milton mop stick" through amazon and paid 583₹ with my debit card..
Due to some fault in item i returned it,, so refund of 583₹ should have been credited in my account within 2 to 4 working days. But it has not been credited till today.
I had talked with amazon customer care. They are telling that refund has been credited from their side at 12 february itself. And they have given me a transition reference no. Which is 223041.
But i have not got my money refund.

Sr, it is my humble request to you that please solve my issue and make my money credited in my account as soon as possible.

My self rinki, a refund (326rs) has been made by amazon on 19th oct 2018 of may regarding a product which i've buyed from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responded is coming. So i need to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action

I have ordered a boat rockerz 255 bluetooth earphone with order id #[protected] from amazon and have replaced the item as it was not working properly the audio was cracking and the replacement unit i got was also defective and had the same issue as the previous one so i returned the item on 6th of feb.
I have logged a return request prior to delivery and have return the product with its original packaging and accessories as i received it.
And the product was checked by amazon agent while returning and he specifically took it out of the box and matched its description and asked me about the problem i was facing and also he matched the item with the photograph he had in his device and logged the return request as received.
Now amazon is saying we have received an old and different product and not refunding my amount of rupees 1099.
And now they kept my returned product and money too.
This is a blatant fraud, i have been patient for so long and my numerous
Chat with their associative had me no resolution.
I would request you to please provide me a solution.

-abhinav singh

Order date 17-feb-2019

Order #[protected]

Delivered
Delivery estimate:

Wednesday 20 february 2019

Mobilegabbar adjustable mobile holder / mobile stand / car stand with... 205.00
Qty: 1
Sold by: real_1 store

Actually it was despatched from rajkot and delivered to rajkot itself when checked with dtdc tracking id. But it shows it delivered to me.
You can check using the tracking id given below for reference
Real_1 store
Shipped with dtdc
Tracking id a43211203.

I have paid for the item already. Please do the needful. Amazon customer care did not even replied to my mail yet.

Furny damaged 3 seater sofa was forcefully delivered even after i refused to accept the material. How amazon can show a material delivered when customer has not received the material.
Now they are telling that it will be lifted with in 4 working days.
Their services are very poor & appropriate action should be taken for harassing the customer like this.

Saturday 16 feb i returned a pendrive 128gb to amazon. Pick up agent checked and received it, it's was original pendrive on that time when i returned it to him... But when i said amazon for my refund, they said we received old or damage pendrive and we can't initiate any refund for that...
I don't know what he done with pendrive..

But i have returned only same product and that too was checked by pick up agent how could product can be changed... What should i do in this situation...?

I just want my refund from seller or amazon...
Thank you