Amazon India Complaints & Reviews

Sir/maam
i have purchased a boat bass 225 earphone of around 570 rs ..i found is defective and returned it on 17th jan 2019 but this now the money have not be refunded to me, when ever i call them they say an investigation is going on the product as the recieved one is not the boat bass 225 headphone ...i have received a msg of retun picked up and i have mailed the too but no response from there side ..

My prime membership is expired and since i am vodafone user - i have got free prime membership of amazon for one year as i fall in a category of a particular post plan i am using - how do i get the confirmation as to my membership is continued - please response - i have been trying to find to mail to amazon but could not find any way hence approached through site - i request you to have an customer care phone and mail too so that any issues arise can be addressed to you through these medium - there is only option either to cancel order or return of item where in a mail is sent to you otherwise no option - please open these two options of mail id and customer care hone number - thanks

My mail id : suryawanshi. [protected]@gmail.com

Amazon india offered a cash back offer for the purchase done during during 18th - 24th oct & the promo was great indian festival. The offer was to get an extra cash back of 10% if the purchase is more than 50000.00 with icici card. And they were supposed to give the credit for cash back by 3rd week of jan19. I have been following up with amazon from last 1 month to get my cashback but every time i talk to their customer care, i get the same response that they have escalated the issue & a form has been filled. When i asked for complaint no. They refused to give the complaint no. Also. Every time a new person come online and then they want me to narrate the entire story once again. And they have accepted that i am eligible for cashback but still i am not getting the refund. This is the way they are cheating their customer by giving false promises.

Hi Team,

My name is Kapil Rangras
Phone - +91-[protected]
Email - [protected]@gmail.com

I have ordered for "Godrej 1 Ton Inventor AC 5 Star"
Date of Purchase - 25th Feb 2019
Date of Delivery - 27th Feb 2019
Order #[protected]

I received the product in time, however the product was packaged in March 2016, I notified Amazon, however they refuse to change / exchange / refund the product. I have called the customer service, the product has a refund policy of 10 days, however they refuse to accept exchange / refund now, stating that only if product is faulty, will exchange.

I tried to reason them, why should I accept a 3 year old product, Kindly provide a recent packaged product, to this the customer service team advised that Amazon has purchased in bulk in Sep 2016, so I have to use this, I have registered my protest, however the team is offering no solution.

Further, Amazon site says that this product was first sold by Amazon in Sep 2016, however package that I received is from March 2016, when it was not on sale on Amazon.

I feel this is a way of trapping customers & cheating them, by offloading old products. Also their refund / exchange policies are contradicting, on this product they have 10 days refund, but then a counter policy states that if you accept delivery then a exchange is not possible. This is an attempt to fraudulently offload old and non selling items.

All I am asking is to replace the product and give me a fresh product. I have tried multiple ways to contact the service teams, however they accept the issue, but do not want to resolve.

Kindly assist / help...

Kapil

- Pic attached
- Invoice attached

I have ordered my honor band 4 on 20th feb 2019, which is supposed to come within 25 th feb... But the product was not delivered and the status is shown as being delivered. On asking about this, they say that they would solve the problem, but has not made any progress. I have asked for another product or refund. And they deny it.. Such a poor service by amazon and its members.. They say that they have no details about delivery agents.. And such a poor method for managing the delivery...

I have purchase online undergarment for women by order no
[protected] on dated 14 february 2019 on amazon online but receive order not fitting as par given sizes by amazon. So i return this order but amazon customer care are not respond this and says that nonreturnable products. If amazon supplies products not fitting on women. Costumer how can possible to take products. So plz return this order

Amazon prime charge for one year deducted from my credit card on 19/02/2019 and left my three months old complaint unresolved.
Immediately on 19/02/2019, requested through system to cancel my amazon prime membership and refund rs.999/-. It was informed through mail that amount shall be refunded in 3 or 4 working days but it has not been refunded.
Please refund immediately.

As u can see i orderd this product and they sent me 750 rs product not one time but 3 time yes guys 3 time wrong product they are providing that they can't provide theyre costumer an appropriate service my one month is gon and i still didn't get my product they can do whatever they want with their customers and they are happy by providing this kind of service good amazon very good👏👏👏👏

I have online recharged which is unsuccessful i have paid 95rs. For recharge transaction on date 19 february 2019 through my mastercard i got notification from the bank punjab national bank but my recharge transaction not successful it is shown in amazon pay after this i called amazon services through the amazon application the he told me your transaction is refunded it will 4-5 days after this period your transaction money will be reflect on your account so i kindly request to you solve my this problem as soon as possible

I placed a pre-paid order on amazon on 18th feb and supposed to receive my order by 22nd feb.
On 21st they updated tracking for out for delivery but never delivered the product and such instances occurs repeatedly.
Since then after following up they assure to get it delivered in 24-48 hours but those hours never ends.
Now they are not ready to provide replacement for order and i refuses to took refund after 10 days.
I wish to have my products or double amount of my order so that they should get penalized and should not repeat the same mistake with others.

Looking forward for your kind support.

Dear sir

Order date - 21.02.2019
Phone no. - [protected]

I m order mi earphone black on 21st feb but wrong item send. I call customer care and next day agent pick up my order (25.02.2019) and after two days my money is not refund in account then i call customer care and executive is telling me your refund is denny by amazon agent so please clearly the issue and refund my money.
I m very dis pointed for your service

Today depivery boy called at 950 and i was driving i didnt pick up the call i called him back at 10:05 and he is shouting like i canceled ur order and u have to buk it again ... Whom should i deliver it to i[censored] didn't pick up the call.. the language is too rude ...plz take care of that kind of behaviour .. he is not having patience at all ...

Please do not reply. Totally fraud company. Your investigation team not even contact at shipping address and taken unilaterally dicision. Your company have cheated rs 61500/- from me. Mr amit (Ceo) should resign if he is not able to plug loopholes in delivery system. You know billeniours facing insolvency due to looting innocent customer. You know each and every thing but unable to tell right things. Thousands of missing complaint can not fake.

I have send following e - mail to [protected]@amazon.com (India head) and [protected]@amazon.com (Amazon head) order #[protected]Amazon.in)
Dear mr. Jeff and amit ji.
My daughter jyoti bansal working as deputy branch manager in icici bank (Shipping address). On dated 21.02.2019, when she received delivery in bank and opened the box in front of her staff, she found multiple boxes within main box but laptop was missing. Myself (Dharm brat bansal) working as manager in ntpc. I have purchased this laptop for official purpose. After official declaration laptop will be ntpc asset. If you have any doubt from my side you may follow following steps.
1:your investigation team may inquire in bank (Shipping address) and can take a statement from bank staff (Witness) because box was opened in front of staff.
2:for your system loopholes customer should not be suffered.

But sir, after 6 days, your investigation team did not contact at shipping address and refuse for any refund. What is the meaning of your organisation without ethics. I have lost rs 61500/- in your company. If possible please help me.
Just for your information :

There is no meaning to be worlds richest person without moral value of your company. Thanks and regard. If possible please help. Your investigation process is totally eye washed. Both of you should face legal action.

I, abhishek saha booked one order to m/s amazon india (Order no[protected] dated[protected] making full payment of rs.689. I made the payment using visa card ending *0001 (Tran id [protected] in towards amazon pay on[protected]. According to m/s amazon india to product was to be delivered within[protected]. But i received one popup message from m/s amazon india on 14th february 2019 that the "product may be delivered delay due to external factor". Now on 15th february i came to know from the tracking id[protected]Provided only till 16th february 2019) that "the product was lost by courier". I call the m/s amazon india from my registered mobile no.[protected] several times and send complain from my registered email id [protected]@gmail.com. Each and every customer care person misguided every time and told to wait another 7-10 working days. They are trying their level best to deliver the product, otherwise the paid amount against my product will be refunded. I asked them to give the reply by email registered to m/s amazon india account. They told that they could not give the reply via email but it was a verbal promise that they are still trying their level best as on 26th february 2019 at 11.30pm while i made last call to customer care.

Why my product was not delivered in time and if not so why there was not a single email or any message about the reason of delay of the delivery. Apart from that the customer care executives harassed me making false promise.
Now i demand my product intact and the compensation of delay and my harassment made by m/s amazon india several times.
Here i attached my product purchase details and the tracking record provided by m/s amazon india.

I have to charges on my acct that were not authorize

Recurring payment on 2/15 Amazon Prime
s[protected] card 4976 $2.15

I don't know want to see recurring payments charges!

I will not buy anything from Amazon again if this keeps on..

Or never was told about this charge. How much more do you need to know
you r Amazon charging my acct and I want it stop...

I ordered watch and made the full payment in advance, however product is showing delivered to me and signed by me. I never received the product and after complaint they told me to wait and i waited for 11 days and now they are saying they cannot do anything it is delivered to me. I asked them the proof however they do not have answer for that. I have posted the same incident on the facebook page, very unfortunate, nobody even responded that.

Dear. Sir

A refund of 357 rupees was successfully process on to my account

This a money should have been credited my sbi account by now but i have not received the refund til now

I have called the state bank of india customer service and also and dailed the state bank of main branch all the details many times including the unige transaction reference number but nobody has replied or resolved to problem no action is being taken

I have confirmed with amazon and they have successfully process the refund.

Kaindly go through the charge dispute email.

Locate the pending refund and follow the path back to amazon payment process to locate the refund.

Sir i has applied for job in online they did call for me and told to pay security amount i paid then they send application form throw gmail told to fill and send scanned. I sended next they called told to pay amount for salary account opening in icici bank for 6000/- i paid next they told to pay for courier charges till now i paid of 30000/- now they called and send money for police verification to pay 3000/- they did not telling any details please tell sir this is fake job or true.

I have ordered a laptop from aws app and placed 3 order of the same laptop.
Out of then 2 orders were not placed successful due to payment issue and last order was successful placed..
After that i have directly call to customer service to ensure 3 rd order placed and i get laptop without any issue. The guy from aws also agreed that it was placed and the order will be delivered by xx day.

As of sudden when i was checking order in app, the order was not showing and when i called to aws, they asked your order cancelled..

How is it possible when app was showing everything till 2 days and as of sudden it's cancelled..

After taking follow-up 5 times, i am not getting any useful responce from aws team and even few days teaching me wrong things.

This is really not acceptable from aws because i have placed order with the trust and that time i was getting the laptop from other apps as well and not i have lost my extra money as well.

Really wrost experience i have ever got...
Not expecting...

My mobile number is [protected]. You can contact me with this number
I have placed this order from other mobile number which i don't want to share it here..

I just want this laptop in any way...

Otherwise i will share this issue publicly to aware everyone regarding the fact of a bug of aws infrastructure..