Amazon India Complaints & Reviews

I have ordered 4 items of amount rs. 3000 /- which already paid from amazon on february 1, 2019.
1 out of 4 is received but 3 out of 4 are not received. But in my amazon account shows all items are delivered but i did not received any orders and no body call me to receive these orders.

When i called to customer service and raised a complain against it they told me that investigation will take time and in between you will be contacted for the updates and your issue will be resolved till 20 february.

After long time waiting when i called to customer care the said "investigation is done and we can not do anything else, either refund or return". This was very disappointing what experienced first time.

I also asked if orders are delivered please let me know my signature or any proof but they (Shivani one of the representative, she is very rude)

Please review and try to resolve and teach them a lesson if it is happening with me, probably others might be treated same which is not good.

$13.93 charges to checking with authorization for this service. Please return all $13.93 charges back to checking account 011334. Each month this amount is taken from my checking account. I did not buy the amazon prime. I am asking for refund of all amounts not used for a purchase. This has happened in the past and i did receive a refund very promptly and appreciate that.

I purchased book order date

08-feb-2019

Order #

[protected]

Order total

542.00 (3 items) rs. Through indian bank debit card.
I have returned 2 item of 200 inr and 148 inr and amazon initiated refund but don't provided refrence no and money not return to account they said it reflects in account after 3-5 business days but up to now no money credit to my account and it goes to 7-8business days

Sir, I can not login into my kindle account because of amazon account ..I forget my card month and year and my visa card is expired and in the final approach asking for the month and year on my visa card.. I am not able to read my previous books on my kindle account ..and I did try to contact so many times..

please help me out

email address is [protected]@gmail.com
name Gaurav Chauhan
contact no. [protected]

I have a random charge of $12.99 on my card which i did not authorize. It lists amazon prime, and then has amzn.com/bill wa underneath. I ordered a shirt, and some books, but nothing for $12.99. This is quite frustrating, and i would like this charge removed, and an explanation as to why it is there in the first place. I have never had any issues before, and always speak very highly of amazon, which is why i am very surprised at this charge. Please contact me, so that this issue can be resolved.

I had booked the subject order with 2 products a wallet and a bottle. I just got the bottle and the package was mishandled it clearly shows on the picture the paper package was tampered and invoice was torn on it attached are images and the paper package was further covered on a plastic cover. I had called the delivery guy who said may be wallet will come under separate package but after opening the package I found both products invoice inside the same moment I called their call centre and raised a complaint they have been denying the claim as per attached email please take urgent action. As after raising the complaint I already booked the order again for the wallet need the original refund asap

On line I ordered for 8 pieces of Duracell AA chargeable batteries and paid by credit card. On 15/02/19 I had SMS as if I have been delivered with my ordered consignment. I have not received it.. My order no was[protected] dated 12/02/2019 at Amazon India The tracking I’d was[protected] the anticipated time of delivery as per their mail was 22/02/2019 At the Amazon web site I could not find out the Mail I’d to make a consumer complaints and hence here with you for favour needful being done at your earliest convenience Thank you sir

On 24/2/19 my amazon buyer account was blocked stating that my use of the payment card supplied was not authorized by the cardholder. Which is not possible. I am the card holder. I don't know who they are talking to. Incidentally my old debit card was blocked as the bank automatically issued a new debit card. Now I think because of this action from the bank my previous registered debit card caused the problem. Having communicated the problem to the amazon social media team, consumer team and account specialist, there has been no adequate response from the team. There has been a misunderstanding from the amazon team and they are not helping me to resolve the issue. I am a member of amazon prime, with audible subscription and kindle purchases. Despite being an ethical loyal customer, i have been treated with willing negligence.

Mera amazon account 5 days se hold pe dala hue hai aur mail krbe pr koi response nhi de rhe hai mene koi card use nhi kiya or aap bar bar msg send kr rhe hai ki aapke card ki details dijiye jb koi card hi nhi to kaha se details de de

Username = ghanshyam meena
Email address = [protected]@gmail.com

Billing address = royalcity jai prakash nagar vidisha madhya pradesh 464001

Mobile number = [protected]

I had purchased a book from amazon which has been either delivered to wrong address or had not been delivered. The same day i asked amazon to see the matter but they were saying wait for 2-4 days. After that they said they can't do anything as it's not amazon fulfilled order and hence seller also denying the claim. Now i want refund.
Order no[protected]
Order date-26/01/2017

I ordered an iphone x on amazon on feb 21st and got it delivered on feb 23, 2019, the phone was dead out of the box and wasn't turning on, upon calling, they kept asking me to charge phone for 3-4 hours and then call back, after charging they told me to visit apple service centre and show it to them and get a report. I went and took report and mailed it to amazon, then they told me to book an service agent from amazon as well, who will visit only after 48 hours. Now they are making excuses and saying this is apple policy and we can't help etc.
I have been cheated by amazon as the phone looks old and is intentionally given at cheaper rate to harass customers with dead phone and then make them cry for help.

Today i. E 24/02/2019 received chicco baby body lotion from amazon. I didn't notice shipping label was torn and package was already opened and closed with white cello tape when i am taking delivey. After noticing immediately called customer care about the same, no proper response. They are saying product is not returnable so we can't help here. How can amazon be so irresponsibility about consumer. I have doubt that which i have received is a duplicate product. Can you please help me to get item replaced or refund?

They are asking me to prove that product is fake / duplicate, how can i prove?

I forwarded same image to amazon, they said i am not able to view where amazon prime tape is torn.

I placed an order for my mother and ever since she have been charged 13.90 per mo. She is on a fixed income. Please stop these withdrawals.
It started on 8-23-18/ 9-23-18/ /10/23-18/12-24-18/and 1-23-19.
I need to be refunded the full amount 69.50 + any more withdrawals and theses charges stopped.
I ordered a thermostat cover. It was to large and had to return it to amazon with the return slip. I reordered another one and that is when the charges started.
I could use your help. Thanks

I have a recurring withdrawal from my credit card i need to know what is it for. How can i reach someone from amazon prime. I have recurring payment that have showed up on my statement for the last two months i need to know what it is for, can you give me some information oh how i can fine out what it's for. Is there a number i can call to get this resolve

Hello this is vinoda gunnam i'm the customer of andhra bank i had pending refunds that are supposed to be credited into my account by now but not happened. You are misleading customers by giving reference number to the merchant sites and not processing them to customers account something fishy is happening with andhra bank.
Below i'm providing reference numbers to the two pending trasactions which are not processed

The authorization code (Refund reference number):[protected]
Processed on[protected] by amazon.

The authorization code (Refund reference number):[protected]
Processed on[protected] by amazon.

Please go through the above transactions and let me know what happened exactly asap.

In early january i registered my kindle and amazon offered prime for a free 30 day trial period, i am not interested and deleted the email but no reminders were sent before they started taking money for a service i don't want and would like the amount of $14.22 refunded back to my checking account. It was taken out on the 31st of february and i just became aware of it.

I ordered earphones of rs 999 they were damaged i returned then back but i did not get the refund till yet... amazon customer service said we have initited it bank said no amount is initiated to your account ... it is about 2 months nd i still did not get my refund... i called amazon 100 times but they r not responding me ..

I buy a Bluetooth earphone of Rs.469 and after it is damaged and not useful I replace it. And after again amazon replace a earphone but this is also not useful. And after I decided to returned request of this package 10feb, 2019. Amazon pick it on 15 feb, 2019. But the amzon did not my refund till now.
I want amazon give me my refund

Order #[protected]
My daughter jyoti bansal working as deputy branch manager in bank (Shipping address). On dated 21/02/2019 when she received delivery in bank and opened the box in front of her staff, she found multiple boxes within main box but laptop was missing. Myself (Dharm brat bansal) working as manager in ntpc. I have purchased this laptop for official purpose. After official declaration laptop will be ntpc asset. Ihave requested to amazon if you have any doubt from my side please follow following steps.
1:please send investigation team in bank (Shipping address) and take a statement from bank staff (Witness) also because box was opened in front of staff. I have also suggested yesterday.
2:first amazon should conform from our side. If they are satisfied then they should refund the amount or delivered same product.
3:for amazon system loopholes customer should not be suffered.
4:i hope, in last they will not tell that it is customer responsibilities.

Just for your information :
1i have launch complaint in your customer care (They are very good person) and in consumer forum (Gravance no:1171057 https://consumerhelpline.gov.in/user/manage-complaints.php)
2 spreading awareness in social media so consumed can be protected.
3they blocked my number so now we can not communicate

Order #[protected]
My daughter jyoti bansal working as deputy branch manager in bank (Shipping address). On dated 21/02/2019 when she received delivery in bank and opened the box in front of her staff, she found multiple boxes within main box but laptop was missing. Myself (Dharm brat bansal) working as manager in ntpc. I have purchased this laptop for official purpose. After official declaration laptop will be ntpc asset. Ihave requested to amazon if you have any doubt from my side please follow following steps.
1:please send investigation team in bank (Shipping address) and take a statement from bank staff (Witness) also because box was opened in front of staff. I have also suggested yesterday.
2:first amazon should conform from our side. If they are satisfied then they should refund the amount or delivered same product.
3:for amazon system loopholes customer should not be suffered.
4:i hope, in last they will not tell that it is customer responsibilities.

Just for your information :
1i have launch complaint in your customer care (They are very good person) and in consumer forum (Gravance no:1171057 https://consumerhelpline.gov.in/user/manage-complaints.php)
2 spreading awareness in social media so consumed can be protected.
3they blocked my number so now we can not communicate