Amazon India Complaints & Reviews

Dear team,

I got a call from an amazon delivery boy named kashif shaikh (Mobile: [protected]) today regarding delivery of water kettle (Tracking no:[protected] i had ordered. He told me that he can't deliver the parcel due to some issues at the entry of building. I requested him to enter through the lobby and have it delivered to the office boy i was sending for parcel pick up. He said rudely, he will cancel it or reschedule...

I received a call regarding offers to selected customer from amazon. I was asked to choose a gift. Initially i was asked to pay 5k to generate the transaction id. And then another 12000 for some gst purpose. When i asked to cancel all this and asked my money back, after that i didn't receive any further calls once they knew i figured it out. Contact number [protected]

Dear team.
I have ordered the redmi note 6 pro (Red, 64gb (6gb ram) in exchange of my old red mi note 5 pro, ordered on 25th jan 2019 and i have received the wrong part on 29th jan 2019, i returned the wrong shipped part which was sent from amazon, i also, waited for the new part delivery but the replacement was not intiated may be of out of stock, so i finally cancelled the order because of amazon mistake why customer has to suffer, till today my refund is not intiated and i am fed up with following up with customer care. @ present i am not having my old smart phone nor new ordered phone nor funds to buy another phone. Totally frustrated with amazon prime.

I have returned my product which was shipped to me by amazon with missing parts. I have placed a return and the order of three packs were picked up. Its been 20days and no refund has been processed. It usually takes 5 days at max. The customer service is terrible and always asks to keep patience. They gave a deadline of 24th january to initiate the refund which they failed to keep. After that when i contacted the replies were flimsy and unwanted. All they say is to keep patience and with no reason stated for the delay.

I order a camera worth 20990 on amazon india using my indian bank debit card. On the same day i cancelled my order and they intiated refund same day itself on 16/01/2019. With the reference number[protected]. But its been more than 15 days the amount is not credited on my account. The amazon want to file charge dispute for further move. But indian bank, my branch and customer care is not giving proper response. I want to file charge dispute for my money refund

Hi, i have ordered a sofa through amazon and when it got delivered i noticed the color difference the material used for different cushions. Raised the issue to cs team who tried to manipulate the ticket to close by updating that i have agreed to take cash of 400rs for new cover (Actually i wasn't even aware of this). Came to know when i followed up on the issue for a solution. Finally after a half an hour of discussion they agreed to take the sofa back and initiated a pick up.
Now, they have shifted the issue to delhivery team. Who regularly sends me a message every day morning that it will be picked up and in the evening i will get the message it got rescheduled. Spoke to both cs team highlighting the issues multiple times. But they are just giving standard response as per system. And asking me to keep complaining of its not picked up on time. And same usual time line to wait for next resolution.

So far, i have wasted more of my personal time and got mentally distracted talking to these customer services team. Now i am clueless and wonder how most of the people are cheated every day. I have all the proof of these communication in email. Posting here not just to find a solution for me but for a larger mass who face similar problems.

I ordered 3 havells electric ceiling fans worth 5000₹ each from Amazon and on 21/01/2019 instead I received one ceiling fan and an electric iron. The deliveryman did not even take the signature for the delivery verification.I did not receive the other two fans . Now Amazon is not taking any responsibility on this matter and saying they have already delivered all three fans which I did not receive at all. Talking to customer care they cannot do anything on it as on their records it days that the order has been delivered.

Product not delivered time to time and refund not intiate after product cancelled. My product delivery date is 28 jan 2019. But my product not delivered me. I will call customer service regarding product delivery his say your product delivery late due to some technical issue product confirm delivered on 31 jan if product not delivered refund initiate. I will not give on 31. I call him he say product delivered on 2 feb. 2 feb not delivered i call he say your order cancelled refund initiate within 24 hours. But refund not initiate on 4 feb i call he say within 24 hours yours refund initiate. He making people full and call center service is very bad language use with me.

Purchased Samsung TV fhd ua43n5002ak from Amazon on line.sold by cloud India Pvt ltd on line.on request to samsung for
Installation .Samsung service order [protected]/ref no [protected]/[protected].samsung customer care again informed on phone that wall mount stand is to be provided by Amazon as TV delivered on 01/02/19 does not contain wall mount stand as stated in aforesaid order.either product has to be replaced or returned.my request to samsung and Amazon has not been resolved.they are rolling ball to each other with result that my request has been not resolved.now Amazon representing is not responding to my requests.i feel harassed and seek international for installation/ return/ replacement/refund of rs 31000 + along with demoragesof rs 500000/- for incomplete service/ product as they have disturbed me mentally and harrased me beyond any expectations and not resolving my issue despite vigorous follow up. Regards v k maini mob [protected]/email [protected]@yahoo.com

I ordered two krasaa men shoe in amazon.in on 4th october 2018. But due to some reason i want to return one of it, so i return it.
I received an email that product return on 10th oct and refund has been issued.
But still i'm not yet received my refund.
When i msg as refund it displays there is no refund available.
The order i'd is[protected].

Please resolve this as soon as possible.

I ordered 1 pr of nitespecs lighted led reading glasses: red (L.25), jan 31-19
Order wa98109 on my credit card on file. I did not want to use amazon gift card, so i contacted amazon right after i ordered it to cancel the gif card credit, which i thought they agreed to. It is still showing on my credit card. I would like the gift card removed from my profile, since i never asked for it and do not ever want it. I have no information on how to contact amazon to permanently take care of this annoying gif card problem. Please remove the gift card credit from my order wa 98109 and charge me the full price.
Thank you for your assistance

A charge appeared on my credit card from amazon prime when i've never been to the website. I have no ideal why i have been charged fourteen dollars and three cents on january tenth and posted on january eleventh with reference number 1976. I do not understand why this error would have occured but it would be greatly appreciated if you would please credit my account.

I am using amazon from very long time and i ordered lots of item from there.
Recently i purchased one item (Generic headset replacement ear cushion) from amazon but that item was not correct. So i return that item. Before returning courier boy check that item and taken.
When i contact with amazon customer care for refunding then they were saying i return the incorrect product. The cost of product is only 350.
How i will get my refund.

. My name is akash singh. I have purchased a kurti set on amazon on 14th january 2019 due to some problem i returned this product. And the amazon processed my return on the date 15th januray 2019. And the amazon customer said that u get your refund 3 to 5 business day. He give me a date 21st january the refund payment is reflect in your bank. But i didn't get my refund. Then i call again to amazon customer care and tell my problem and he said that we already transit your refund on 15th january please you contact your bank customer care and give me a reference number. Then i call my bank customer care but my bank customer said that we didn't give u details your refund with reference number. I am very sad for this type of behaviour of bank customer and amazon customer care. My refund reference number is[protected]. My pnb account number is [protected]. Please solve my problem

I ordered on 20th jan 2019 and cancelled nearest day. Mobile headset is refund initiated on 22nd jan and powerbank is refund initiated on 30th jan. Headset is 199rs and powerbank 499rs. Yesterday (2nd feb 2019) i checked my order, then i could see headset status is"return received" and powerbank is "dispatched". I asked amazon customer care they said already refund to my bank account and gave a reference no. I went to bank and they said there...

I am sorry to inform you that i ordered two bags of the same brand named damdam women's handbag sold by enchanted world. But i received only one bag today. Please help me either in receiving the bag or deposit the said amount of rs. 399 in my amazon balance. As the price of the one bag is rs. 399.

The order id is[protected].

I am sorry to inform you that i have ordered two bags of the same product but i received only one bag today. Please deliver me the other bag of the same product as early as possible. The ordered date was on 28 jan 2019.
The order no. Is[protected].

The product was damdam women's handbag and sold by enchanted world.

[protected]
[protected]
[protected] 3 Different Products in this Orders...
[protected]
[protected]
[protected]
[protected]

So actually there are pretty much more orders than this, which were messed up by Amazon...

These all order were never delivered, but still they forced me to wait for around more than a month's time and these all orders were refunded at the end without informing or with any clarification.

All reps were talking diplomatically and were so stubborn as well as rude some of them were also cross questioning me back.

I also made a replacement for these orders but didn't got any delivery.

Firstly not sure how do they dare but they make fake promises on email about the delivery, and eventually get it refunded

And after refunding they use to increase the price of the ordered item, may be that can be the reason but they bluntly deny to fix the price match as well.

So inshort I really experienced a worst time than ever in my life with AMAZON, AND HAD FACED THE SAME RUDE REPS, CHEATING DELIVERY SERVICES, EMAILS WITH FAKE PROMISES AND GETTING REFUND AS BEST SOLUTION EVER, Not for short period of time its was whole DAMN 8 MONTHS AND STILL THE SAME.

As after getting refund for my 15th order I wasn't able to stop myself to put review against the CHEATER AMAZON.

Sir or madam
My package get stuck/ stop in to indian customes since 23 of january 2019, when it will be reach me. Package contain shoes and the cost of shoes is in rs 3335 only. It is for my brother birthday which is near by and worried
Any body help me please
Tracking id :-us[protected]

Hi, I recently(Sept 18) purchased a Bosch Angle grinder from Amazon India(fulfilled by Amazon) sold by "Maa bhavani power tools" ORDER #[protected]. This product was received by my Dad and remain unused till Dec. In the first five minutes of its use it gave up. I approached the nearest authorized Bosch Service center, where I was informed that its not genuine. Since then I have numerous rounds of discussion with both Amazon Customer representative and Bosch folks with no solution. I'm not a professional power tool user so I don't have any way to say its genuine or counterfeit, But looking at the cover/packaging which I incidentally have with me, it seems fishy.
So far:
1. Amazon has been asking me to get a service denial letter from the service center stating that its fake which the service center has been denying to provide. I did a little digging around for similar cases and found that service centers never provide such letter on their letter heads(to avoid the liability?not sure though why)

2. Amazon has promised to interact with the service center and manufacturer and later backed out saying I have to contact the manufacturer(I have transcripts for the same to prove this) And subsequently closed the case.

3. I have an open complaint against Bosch service center for service denial which is as useless as Amazon customer service.

From all the transcripts, mails and call recordings I have gathered so far, I'm left with no option but to seek help from "National Consumer Disputes Redressal Commission". I'm not sure if its a common practice with Amazon to protect its seller at the cost of tarnishing its own brand value but so far they have been doing a great job there. I believe the poor service/response I have been receiving is somehow correlated with the location of my residence

When brought to "Consumer Disputes Redressal Commission", I would would be seeking answers for:
1. Why can;t the service center issue a service denial letter stating that its not genuine
2. What policy/steps Amazon takes to ensure that the product they are facilitating the sell are actually genuine.
3. If its not genuine who is to be blamed, and whom to seek restitution from