Amazon India Complaints & Reviews

Dear sir/mam
I order a product for my my family and 0n 9-jan my product was out for delivery but some busy shedule
They unable to receive product. Yesterday finally product arrives on the address after delivery boy call me but i was not there
On the address actually i live in gujarat and my family was live in jaipur
And they were out of the home that's why the package was recived by landlord lady. At late night when my brother
Open package, in the package have (Intex 4.1 hometheater) not that shown in the website but my family
Don't know about that what i ordered for them but in the next morning when i talk to my family
After they tell me that he received wrong product and i call to delivery man about this but he says i can't do
In this matter you can directly contact to amazon.in team.

After i share all the issues that i faced after they take almost 1 month and finally they give me fix date that was 5-feb but when i talk today's morning they said wait till evening. Than i contact at late night and they told me wait 3-4 more days because we can't receive any update from our team and they unable to do anything.
They only give me dates on dates and wasting my time.
This money lot's of matter for an middle class family.
Resolution = i requested to you give my money that i already pay to amazon.in and let me out of this problem, and stop wasting my time because i am very ireetated now!

Order no:[protected].
Name = vanshika shekawat

I want to tell you that for the past 2 days, someone is tampering with my amazon account someone transacted ₹ 800 with my amazon account which took place around 4:00 to 5:00 am in the morning, information about this fraud transaction happened through email when i came to know of this, i immediately filed a complaint with the customer care you should investigate this matter as soon as possible and i have a fraud of ₹ 800. I should get this money back as soon as possible, please improve your services so that no one can fraud anybody else

I ordered shoes in november but the delivery agent gave me a wrong msg as product not delivered but the product was delivered.. Next day i returned the product but till no refund till now.. Around 15 times i have called the customer service. They say that we have emailed your issue and you have to wait for so many days.. I am waiting since november but no refund till now.. Nobody is taking any responsibility.. How much i have to wait for my money only

Dear team,

I got a call from an amazon delivery boy named kashif shaikh (Mobile: [protected]) today regarding delivery of water kettle (Tracking no:[protected] i had ordered. He told me that he can't deliver the parcel due to some issues at the entry of building. I requested him to enter through the lobby and have it delivered to the office boy i was sending for parcel pick up. He said rudely, he will cancel it or reschedule...

I received a call regarding offers to selected customer from amazon. I was asked to choose a gift. Initially i was asked to pay 5k to generate the transaction id. And then another 12000 for some gst purpose. When i asked to cancel all this and asked my money back, after that i didn't receive any further calls once they knew i figured it out. Contact number [protected]

Dear team.
I have ordered the redmi note 6 pro (Red, 64gb (6gb ram) in exchange of my old red mi note 5 pro, ordered on 25th jan 2019 and i have received the wrong part on 29th jan 2019, i returned the wrong shipped part which was sent from amazon, i also, waited for the new part delivery but the replacement was not intiated may be of out of stock, so i finally cancelled the order because of amazon mistake why customer has to suffer, till today my refund is not intiated and i am fed up with following up with customer care. @ present i am not having my old smart phone nor new ordered phone nor funds to buy another phone. Totally frustrated with amazon prime.

I have returned my product which was shipped to me by amazon with missing parts. I have placed a return and the order of three packs were picked up. Its been 20days and no refund has been processed. It usually takes 5 days at max. The customer service is terrible and always asks to keep patience. They gave a deadline of 24th january to initiate the refund which they failed to keep. After that when i contacted the replies were flimsy and unwanted. All they say is to keep patience and with no reason stated for the delay.

I order a camera worth 20990 on amazon india using my indian bank debit card. On the same day i cancelled my order and they intiated refund same day itself on 16/01/2019. With the reference number[protected]. But its been more than 15 days the amount is not credited on my account. The amazon want to file charge dispute for further move. But indian bank, my branch and customer care is not giving proper response. I want to file charge dispute for my money refund

Hi, i have ordered a sofa through amazon and when it got delivered i noticed the color difference the material used for different cushions. Raised the issue to cs team who tried to manipulate the ticket to close by updating that i have agreed to take cash of 400rs for new cover (Actually i wasn't even aware of this). Came to know when i followed up on the issue for a solution. Finally after a half an hour of discussion they agreed to take the sofa back and initiated a pick up.
Now, they have shifted the issue to delhivery team. Who regularly sends me a message every day morning that it will be picked up and in the evening i will get the message it got rescheduled. Spoke to both cs team highlighting the issues multiple times. But they are just giving standard response as per system. And asking me to keep complaining of its not picked up on time. And same usual time line to wait for next resolution.

So far, i have wasted more of my personal time and got mentally distracted talking to these customer services team. Now i am clueless and wonder how most of the people are cheated every day. I have all the proof of these communication in email. Posting here not just to find a solution for me but for a larger mass who face similar problems.

I ordered 3 havells electric ceiling fans worth 5000₹ each from Amazon and on 21/01/2019 instead I received one ceiling fan and an electric iron. The deliveryman did not even take the signature for the delivery verification.I did not receive the other two fans . Now Amazon is not taking any responsibility on this matter and saying they have already delivered all three fans which I did not receive at all. Talking to customer care they cannot do anything on it as on their records it days that the order has been delivered.

Product not delivered time to time and refund not intiate after product cancelled. My product delivery date is 28 jan 2019. But my product not delivered me. I will call customer service regarding product delivery his say your product delivery late due to some technical issue product confirm delivered on 31 jan if product not delivered refund initiate. I will not give on 31. I call him he say product delivered on 2 feb. 2 feb not delivered i call he say your order cancelled refund initiate within 24 hours. But refund not initiate on 4 feb i call he say within 24 hours yours refund initiate. He making people full and call center service is very bad language use with me.

Purchased Samsung TV fhd ua43n5002ak from Amazon on line.sold by cloud India Pvt ltd on line.on request to samsung for
Installation .Samsung service order [protected]/ref no [protected]/[protected].samsung customer care again informed on phone that wall mount stand is to be provided by Amazon as TV delivered on 01/02/19 does not contain wall mount stand as stated in aforesaid order.either product has to be replaced or returned.my request to samsung and Amazon has not been resolved.they are rolling ball to each other with result that my request has been not resolved.now Amazon representing is not responding to my requests.i feel harassed and seek international for installation/ return/ replacement/refund of rs 31000 + along with demoragesof rs 500000/- for incomplete service/ product as they have disturbed me mentally and harrased me beyond any expectations and not resolving my issue despite vigorous follow up. Regards v k maini mob [protected]/email [protected]@yahoo.com

I ordered two krasaa men shoe in amazon.in on 4th october 2018. But due to some reason i want to return one of it, so i return it.
I received an email that product return on 10th oct and refund has been issued.
But still i'm not yet received my refund.
When i msg as refund it displays there is no refund available.
The order i'd is[protected].

Please resolve this as soon as possible.

I ordered 1 pr of nitespecs lighted led reading glasses: red (L.25), jan 31-19
Order wa98109 on my credit card on file. I did not want to use amazon gift card, so i contacted amazon right after i ordered it to cancel the gif card credit, which i thought they agreed to. It is still showing on my credit card. I would like the gift card removed from my profile, since i never asked for it and do not ever want it. I have no information on how to contact amazon to permanently take care of this annoying gif card problem. Please remove the gift card credit from my order wa 98109 and charge me the full price.
Thank you for your assistance

A charge appeared on my credit card from amazon prime when i've never been to the website. I have no ideal why i have been charged fourteen dollars and three cents on january tenth and posted on january eleventh with reference number 1976. I do not understand why this error would have occured but it would be greatly appreciated if you would please credit my account.

I am using amazon from very long time and i ordered lots of item from there.
Recently i purchased one item (Generic headset replacement ear cushion) from amazon but that item was not correct. So i return that item. Before returning courier boy check that item and taken.
When i contact with amazon customer care for refunding then they were saying i return the incorrect product. The cost of product is only 350.
How i will get my refund.

. My name is akash singh. I have purchased a kurti set on amazon on 14th january 2019 due to some problem i returned this product. And the amazon processed my return on the date 15th januray 2019. And the amazon customer said that u get your refund 3 to 5 business day. He give me a date 21st january the refund payment is reflect in your bank. But i didn't get my refund. Then i call again to amazon customer care and tell my problem and he said that we already transit your refund on 15th january please you contact your bank customer care and give me a reference number. Then i call my bank customer care but my bank customer said that we didn't give u details your refund with reference number. I am very sad for this type of behaviour of bank customer and amazon customer care. My refund reference number is[protected]. My pnb account number is [protected]. Please solve my problem

I ordered on 20th jan 2019 and cancelled nearest day. Mobile headset is refund initiated on 22nd jan and powerbank is refund initiated on 30th jan. Headset is 199rs and powerbank 499rs. Yesterday (2nd feb 2019) i checked my order, then i could see headset status is"return received" and powerbank is "dispatched". I asked amazon customer care they said already refund to my bank account and gave a reference no. I went to bank and they said there...

I am sorry to inform you that i ordered two bags of the same brand named damdam women's handbag sold by enchanted world. But i received only one bag today. Please help me either in receiving the bag or deposit the said amount of rs. 399 in my amazon balance. As the price of the one bag is rs. 399.

The order id is[protected].

I am sorry to inform you that i have ordered two bags of the same product but i received only one bag today. Please deliver me the other bag of the same product as early as possible. The ordered date was on 28 jan 2019.
The order no. Is[protected].

The product was damdam women's handbag and sold by enchanted world.