Amazon India Complaints & Reviews

I ordered a watch on line : geonaute w 500 for the total cost of 2, 200 rupees. I received instead a kalenji watch which it costs 1200 rupees. I complaint and i was told that an investigation would have been carried out and i would have known the result. Meanwhile i have initiated the refund procedure which i hope will put and end to this dreadful experience. My main complaint is this : i still don't know what went wrong with my order. Will the seller be responsible for the mistake? Will he had to apologize and let me know about the mistake about the wrong watch and the surcharge of 1000 rupees? Could you please share with me the outcome of your investigation and apologize about my dreadful experience with you as i had to invest a lot of time and energy!
Thank you
A. Dalessandro.

Dear Team,
Further to above subject today I supposed to receive one product it's Tracking ID[protected].
Today morning I got one SMS from your end informing about the delivery status i.e., "Arriving early: Kayos Botanicals Antifungal Soap with Tea Tree Oil & Neem - Body Wash Foot Soak for.. will be delivered today. Track: http://amzn.in/d/3TcBVpc.
I haven't received SMS which furnishes agent mobile no. As well as PIN.
None of your staff member has not been called me. More over it's showing that product is delivered and signed by me which has not been done. Where is my ordered product ? Where is the PIN and agent no.? I need confirmation and revert for this mail on top priority.

Regards
Shwetha M S

Name - ranjan maharana
Ac no - [protected]
Mob - [protected]
Refund ref no[protected]
Bank - indian bank
I have purchase table drill from amazon by making payment of 4950 through indian bank dabit card. I have cancell the item and amazon initiated refund an my account on 18/02/19. Refund reference number of[protected] they even shared transaction i'd on my request. I visited branch for solution and they contacted bill desk which is the payment gateway. Bill desk is asking to get payment reference number from branch for which branch has no answer. When i contacted amazon, they requested to file charge dispute with indian bank branch. So l have an solution. Please helf refund my balance.

I have ordered a coat, from amazon, and the name of the seller was indeals, which was a chinese seller, due to delay in the delivery i cancelled the order on 27th of january, but today its 19 of feb, and there is no response from amazon or the seller end. I called so many times, but there is not a satisfactory response from the amazon customer support representative, please take an action on it, you guys cant make fool to people, or stop taking items from the sellers, that you cant handle. Improve your service, this was not expected from amazon.in. Kindly do the needful.

The app says that they delivered the package with order no[protected] but i haven't received any package yet. The package was apparently delivered on 10th february but i didn't receive any call or message from the delivery man that day. It's been 8 days. I tried registering a complaint in the app but i couldn't do it. I hope you take a action and refund the amount soon.

I apid for ipad 9.7 128Gb and two more items amount 35256 on date12/02/2019
Amazon not confirmed my purchase and after one daybthey cancelled my items. And i got a refund massage but amount not cradit to my bank account uptill now. Please help me. This is the massage from amazon ( Refund success on MasterCard card (ending with 5828): 35256.0 INR. Please contact us for details at http://amazon.in/help)
Tody on date amount not cradit to my bank account.

On 22.12.2017 i have refunded one item ahich was purchsed from amazon and after receivng back the said item amazon has refunded the amount in amazon pay balance.

That thereafter on 22.12.2018 suddenly amazon has forfeited the balance amount of rs. 150.48 stating that the amount so refunded is a gift.

Now the question is that i have spent certain amount for purchasing a product and after that due to some bonafide reason i have returned the said product and after returning the said product can the seller say that the refund amount is a gift from the seller and can forfeit the said amount after certain time?

I ordered Targert Jipmer Book by arun babu Book (A set of volume 2&3) The total amount is Rs.1410. I paid amount of Rs. 1260 through Indian bank Debit card and remaining Rs.150 Through amazon pay balance. I ordered it on Feb 1 and Cancelled the order on Feb 3. Refund was initiated on feb6. But i didn't get my refund back. When I contacted Amazon They gave Me a Reference number. I'm attaching the screenshot of the mail With this.

Sir,
Sir,
I haven't received refund for my order no[protected] from amazon..
But amazon has already processed the successfully refund on 05/02/2019. And provided me with refund reference number is[protected] and amount sum of ₹349 is not yet received..in my sbi bank account no [protected] to date.
And sbi home branch not help to me this type of refund/ or no file charge dispute form. Pls help and solve this query. So no satisfied answer amazon and my home branch.
Copy of mail order reference no. Attached

Rgds
Gajendra kumar meena
Mobile no.[protected]
Emailid: [protected]@gmail.com
Bank - state bank of india
A/c [protected]
Branch code :012357

Hello team,
It regards my cashback for the product which i purchased in august month, as per amazon terms and conditions i should receive cashback on or before 31st december but it didn't happen.

I approached customer service for multiple times, for every instance they will say different strange reasons to escape for that moment but i never got proper response and never had accurate information.

Soon after filing complaint with amazon service asked me to wait for week days of time, post week they said it has been refunded, if it is refunded it should reflect in statement, i cross checked and called back to them they asked me to share bank statements for that particular duration, i did which am not supposed to share confidential information, they asked me to call back after 48 hours, approached back after 2 days this time they conveying that the product which i purchased is not falling in the list of cash back offer, but it's false i had a proof, screenshot of products/cashback terms and conditions, once i shared that screenshot, they come up with one more lame reason to escape - they are throwing ball in icici banks court.. From amazon end they refunded but icici didn't credited to my account, i asked for reference or transaction id for this cash back which they are claiming that it's sent from amazon to icici, they denied and refused for saying transaction id cause they do not have it.

I have recordings too when i spoke with customer care of amazon. I need help for the above issue.

It's not only about cashback, but it's all about trust and hipe which they created towards customers to sell their products, don't they have trust on customers, everytime they were asking for screenshots or proofs, i did and i shared what ever they asked me to do, still i never had proper response.

I need my amount back which they are promised to pay me back and it's been more than 45 days still am following up with them but never ever i received a call or message or mail from amazon about this case. It shows how much they are interested to resolve customers issue.

Amazon has billed me for a item, i didn't order, and they have no records, on this date of jan 22, 2019 of the charge of $13.88. They give me the records on what i have ordered, in jan. And all is correct but the jan 22, 2019 they have no records on this, but still have charged me for something.. I pay my bills, and am willing to listen to them about this but i can't even get to first base, with them to get help if they won't help me with this, then i have no other option, but to quit using amazon.. Dolores wallace

This is regarding my last order, the person who came for delivery was extremely extremely rude. When the parcel came home, no one was there at home except my domestic help who didn’t have enough money to pay for the parcel. Neither i was in position to do online payment so requested the guy to come again later. This guy was extremely rude to me over the phone as well as created a scene at my house causing lots of commotion here.
I want strict action taken against him and expect you to keep me posted about the same. Unfortunately i do not have his no with me but his phone no is -‭+[protected]‬.
Thank u

I taken m10 new mobile before 5dys back, and I'm facing lot of hanging problem, I want to return this item, but when I called to amezon customers center they telling install some nonsense app, and they telling ur mbl working proprer, I know wat and al prbln I'm facing pls help me to return this product

Dear manager,
I did not get the book still now. Please deliver the shortly. I have an urgent need. Although, i have submitted all valid documents, yet i am not getting your cooperation. It's really very shocking for me. I don't know the status of my purchase also. It is absolutely hidden. A huge amount i have submitted for this purchase, yet i am completely in dark. Please take necessary action so that i can get this resolved.
Thanks & regards,
Sanchita pal choudhuri
Valuable customer

I have ordered an item from amazon order no.-
[protected], and product is-"ekam musical - harmonium - 3 1/4 octave, double bellow, 39 keys, 7 stopper, bass - male reed with cover", when i received the order it was totally different and also defective and has many issues. Then i contacted customer care of amazon they told me that they gonna investigate the matter, but after investigation they came to a conclusion that the product can not be returned and told me to contact seller and require an email from seller that he accepts the return then only they can make the return request but after showing them required mail proof they refused to accept it and finally they are not returning the product. The seller is ready to take the return but amazon is not doing anything. I need return of the product please take legal action against amazon.

I have a charge for $12.99 on my credit card bill for january 21, 2019 transaction. I cancelled amazon prime months ago because they were charging me for prime and i didn't order it. The price of it is to high and i don't order much from amazon in the first place. I am requesting a refund for this invalid charge. It is listed under amazon prime and the site is amzn.com/billwa, reference number 5731 on my statement. I had a hard time cancelling amazon prime which is very frustrating in the first place. The site is somewhat odd and obviously easy to add to a person's account or order without their knowledge. I have heard many good things about amazon but after my experiences i am definitely not in agreement.

I did not authorize two charges on my card. D0l[protected] for $1.99 and d[protected] for $12.99.

This charges need to be off my card by next billing as will turn over to attorney general's office of nd.

My name is carla houghton my old address is 110 4th st ne, steele, nd my new address is 306 e interstate ave, bismarck, nd 58503. These charges appeared on my february 2019 statement. They were charged on 1/4/19 and 1/11/19. My card is amazon credit cards from chase. I will not give out the number until i get contacted through email, and that is houghton. [protected]@yahoo.com.

On 14th feb i purchase samsung a7 mobile phone on amazon but due to some reason i have to cancel my order and amazon accepted my cancel request and amount of 19538.51 which was spent on my credit card was refunded by amazon and same was confirmed by hdfc credit card. But still refund is not reflecting on my credit card account, please credit this refund on my account

After waiting for last 3 months yet refund not received to me what the he'll this is? I need refund on urgent my product is reached at your ware house before 20 days but yet refund not received please help my registered mail id: [protected]@yahoo.in attached file for post sent item kindly provide my refund on urgent else i have to sue legal as no one is able to help me from amazon end

The delivery boy of my city (Pin 244412 chandausi, district sambhal, uttar pradesh) made me much disappointed.
●when he came to deliver my product, his way of talking and attitude was so rude. He misguided to me about amazon services.
●he said to me that make an id on amazon pay otherwise from next time he didnot delivered my product.
●i have call recording on which he missbehave and missguide me about product.
Next time again he misbehave with me in front of my neighbours.
●i had complain this issue to amazon customer service but no action taken.
●i saved his contact number and some call recording.
I wish to change the delivery boy for my area or for me.
●i don't know his name but his contact no. Is [protected]
●vedio recording is in attached file have a look on it.
Plz try to improve on it.
Thank you