Amazon India Complaints & Reviews

Dear sir,
I have placed an order for kaspersky total security 3 user 3 years on 10th february 2019. It was supposed to be delivered by 13th february 2019.
But till date i have not received the same. For this yesterday i called you over the phone.in reply for this you sent me the link to download software of the antivirus from the website along with the activation key...
But today when i tried to install the same, it is showing that the file is corrupted..
Please help me to resolve the problem...
Thank you
Dalia das

Dear sir,
My name is sachin email id is ([protected]@gmail.com) which is registered with amazon. My amazon account is locked from 3 months. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong. I also try to fax my own credit card details but fax no which they given give transmission error and fax not sent, i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request.

Name - sachin
Phone number: [protected]
Email: [protected]@gmail.com

Thank you

I have claimed refund from Amazon which is been initiated on 13th Feb 2019 but I've not received the refund in my account...My account number is [protected] and my Refund Reference number is[protected]. I want the refund asap... Please look into it and refund the money in my account. I've attached both screenshots the Amazon refund mail and mini statement of my account.

I have ordered a smartphone MI 6A from Amazon on 16 feb, But till date i have received nothing from your side and now i get massage of refunding of my money for that phone. Why you accept my order if you are not able to deliver.
I want that phone for gift my parents.who is responsible for that all.?????

It was a hell of experience ordering on amazon.in.

Yesterday, i had ordered grocery products thru amazon.in, and paid 1507rs thru credit card..

And today, they delivered single order in 3 shipments which is quiet funny.

Order #[protected]

And what terrible part is, they delivered damaged products and extremely old products.

And when i informed them about my concern, they did nothing except taken care of feedback of mine and wasted my time too over a phone call..

They actually cant do anything unless someone filed a case against them..

I asked them to refund my money, they said products is non returnable. We won't refund you back..

Amazon is not a trustable company at all, and not a user friendly too.

As i've lost 1507rs just because of their pantry fraudness...

Because they delivered me more than 2 months old packet of fortune atta which has an expiry period of 3 months only, aashirwad atta packets were completely torn, and last fortune soyabean packets ruin my entire order due to their horrible packaging.

Before that, i personally sent an email regarding fresh products, but in return you can see here..

I'm attaching all screenshot of it below.

Before that order, i had faced a lots of trouble earlier where they assured me about order 5 times, and finally ended up cancelling my order.. Also they assured me that we are only selling upto date products.. But in reality, they are fooling us completely by giving old product with overpriced rates..

Request you to take an action against such fraudster company where they have been selling damaged and old product, and refusal to refund money...

Regards
Deepak

I had ordered 3 nos. of books at the cost of Rs.910.00 against Amazon order id[protected]. But I have been delivered only 1 out of 3 books only. I asked for delivery of the remaining books. They stated the return of the item can only be initiated from their end and the amt. of Rs.910 will be refunded.
Till now I have been contacting the customer service but only assurance is being provided for collection of the item to be returned. But, no one has appeared for collection even though necessary details have been mailed to the concerned agency by me in response to the query raised by them.
The collection of the item was scheduled to be on 18.02.2019 but no one has appeared till now.

I have ordered a pair of bata shoes from amazon india i returned the the shoe but i have not received my refund in my account
The details of order are as follows
Order date : 26-jan-2019
Order# :[protected]
Amount : rs 839/-
Mode of payment mastercard ending with 0028

Refund ref no : 75260829032026674781030
Return date : 31-jan-2019
Received : 5 feb 2019
Return amount :rs 789 /-

The return amount has never been received in my account

On february 6th, i submitted a complaint about a charge of $128.52 on my credit card which i did not ask for or authorize. I have heard absolutely nothing in response to this complaint as of today, february 20th. I am getting exceedingly irritated at your lack of communication in this matter. I am giving you another 5 days for some kind of response and then i will be going to go to the next level to file a formal complaint against your company. I do not believe my request is too much to ask. I will not forget or drop this matter as i am sure that is what you are hoping for. Your cooperation and professional consideration on this matter would be much appreciated

I have ordered a Selfie q424 Selfie Stick with AUX Wire for All Smartphone (Metalic) on 12.02.2019 for rupees 99.00 with free shipping and the estimated date was between 1 march to 3 march 2019. On 19.02.2019 when contacted your customer care executive he told he as contacted the the seller and would try to delivery it as soon as possible.
On 20.02.2019 at 12.30 am received a message that the product as been cancelled without intimating the customer. when contacting your customer care executive at 7.30 am he told he that the product is cancelled by the seller and he told me to order it again but now the cost has been increased plus additional shipping charges. when you giving any offers the customer will always try to avail the offers and now you say that my product is cancelled after so many dates. what is use of giving such offers and after few days cancelling it and telling it cancelled by seller. i am not concerned with the seller i had booked it amazon and want them send the product as soon as possible.

HI,

I have ordered Electric blanket . and after checking it was not work as expected . So I have raise return request. And they have accept it and giving me below details.
Pickup Tracking id : [protected].
Return time : 5th Jan 2019, between 15:00 to 18:00.
NO one is coming for pickup . I have contact them 2 -3 times in customer care. but still they are not pickup my order . Now they said window is expired and you need to courier it.
Why should I courier it ? They need to pickup and refund my money .
They have approved my return request .

I ordered a samsung galaxy m20 phone on 12th feb 19 from amazon in flash sale after waiting for 40 mins on the app i got it. The delivery date estimated was showing 15th feb. The nest day on 13th feb my old phone got stolen and i had no choice but to wait till i recieve my new one. I did numerous calls to amazon customer care and told them about my problem still they just told me to wait and wait. I waited till 19th feb and still my phone did not arrive. 19th morning i called the customer care and talked to mr. Rahul senior escalations exec and he just simply says we couldnt deliver as it was misplaces or lost in transit we will refund you your payment. What i am a fool waiting for it for more than a week when i dont have a backup phone also with me and they just simply do this. This is how u treat a loyal amazon customer as well a prime member. Since 15th i am contacting them and also telling them that i can even voluntarily pick it just tell me the place or even give me a phone number. But it was my need so i think that is why i suffered amazon has many customer so if 1 is frustated then no worries right. Then you people use our money also for this much time and just cant even reply or give proper information. I want a compensation for this. If this is amazon's so called customer service that people are fond of then i need to tell them that theyre wrong and dont force a customer to go the wrong way and force u into things. Just respond and treat then rightly. I expect a urgent solution to this.

I place my order on 6 feb 2019 the estimated delivery date is 12 feb to 16 feb but i never received my order till 19 feb 19, i contact amazon customer care frequently with my question about my order but everytime they are extend the time 24 hrs, my issues are never resolved till now so anyone can help me to get out from this.

Order date

06-feb-2019

Order #

[protected]

Order total

29, 600.00 (1 item)

Shipment details
Standard delivery

Dispatched
12-feb[protected]feb-2019


Luminous zelio 1700 inverter with ec 18036 150 ahtubular battery (2... 29, 600.00
Qty: 1
Sold by: sai techno world

I ordered a watch on line : geonaute w 500 for the total cost of 2, 200 rupees. I received instead a kalenji watch which it costs 1200 rupees. I complaint and i was told that an investigation would have been carried out and i would have known the result. Meanwhile i have initiated the refund procedure which i hope will put and end to this dreadful experience. My main complaint is this : i still don't know what went wrong with my order. Will the seller be responsible for the mistake? Will he had to apologize and let me know about the mistake about the wrong watch and the surcharge of 1000 rupees? Could you please share with me the outcome of your investigation and apologize about my dreadful experience with you as i had to invest a lot of time and energy!
Thank you
A. Dalessandro.

Dear Team,
Further to above subject today I supposed to receive one product it's Tracking ID[protected].
Today morning I got one SMS from your end informing about the delivery status i.e., "Arriving early: Kayos Botanicals Antifungal Soap with Tea Tree Oil & Neem - Body Wash Foot Soak for.. will be delivered today. Track: http://amzn.in/d/3TcBVpc.
I haven't received SMS which furnishes agent mobile no. As well as PIN.
None of your staff member has not been called me. More over it's showing that product is delivered and signed by me which has not been done. Where is my ordered product ? Where is the PIN and agent no.? I need confirmation and revert for this mail on top priority.

Regards
Shwetha M S

Name - ranjan maharana
Ac no - [protected]
Mob - [protected]
Refund ref no[protected]
Bank - indian bank
I have purchase table drill from amazon by making payment of 4950 through indian bank dabit card. I have cancell the item and amazon initiated refund an my account on 18/02/19. Refund reference number of[protected] they even shared transaction i'd on my request. I visited branch for solution and they contacted bill desk which is the payment gateway. Bill desk is asking to get payment reference number from branch for which branch has no answer. When i contacted amazon, they requested to file charge dispute with indian bank branch. So l have an solution. Please helf refund my balance.

I have ordered a coat, from amazon, and the name of the seller was indeals, which was a chinese seller, due to delay in the delivery i cancelled the order on 27th of january, but today its 19 of feb, and there is no response from amazon or the seller end. I called so many times, but there is not a satisfactory response from the amazon customer support representative, please take an action on it, you guys cant make fool to people, or stop taking items from the sellers, that you cant handle. Improve your service, this was not expected from amazon.in. Kindly do the needful.

The app says that they delivered the package with order no[protected] but i haven't received any package yet. The package was apparently delivered on 10th february but i didn't receive any call or message from the delivery man that day. It's been 8 days. I tried registering a complaint in the app but i couldn't do it. I hope you take a action and refund the amount soon.

I apid for ipad 9.7 128Gb and two more items amount 35256 on date12/02/2019
Amazon not confirmed my purchase and after one daybthey cancelled my items. And i got a refund massage but amount not cradit to my bank account uptill now. Please help me. This is the massage from amazon ( Refund success on MasterCard card (ending with 5828): 35256.0 INR. Please contact us for details at http://amazon.in/help)
Tody on date amount not cradit to my bank account.

On 22.12.2017 i have refunded one item ahich was purchsed from amazon and after receivng back the said item amazon has refunded the amount in amazon pay balance.

That thereafter on 22.12.2018 suddenly amazon has forfeited the balance amount of rs. 150.48 stating that the amount so refunded is a gift.

Now the question is that i have spent certain amount for purchasing a product and after that due to some bonafide reason i have returned the said product and after returning the said product can the seller say that the refund amount is a gift from the seller and can forfeit the said amount after certain time?

I ordered Targert Jipmer Book by arun babu Book (A set of volume 2&3) The total amount is Rs.1410. I paid amount of Rs. 1260 through Indian bank Debit card and remaining Rs.150 Through amazon pay balance. I ordered it on Feb 1 and Cancelled the order on Feb 3. Refund was initiated on feb6. But i didn't get my refund back. When I contacted Amazon They gave Me a Reference number. I'm attaching the screenshot of the mail With this.