Amazon India Complaints & Reviews

My name is vivek dora, I received a prestige rice cooker which is different in model number an color. So i raised a return request in Amazon app but amazon not accepting return for the product. since 24.01.2019 I an suffering with this issue,

The pickup guy came to my door and told me as the product is different they can not pick it.

I have contacted amazon regarding this but till date no positive response .

Mobile : [protected] .

Sir on 14.1.2019 i order 5 hole anti-myopia astigmatism correctoin vision my order no is[protected]
I paid all money in advance by net banking
When i recd my parcel which was defected. The whole is very large and size also very big. Not for use
I file request for return but they are not supported me
I am troble please help me
I am try ing to talk comtomer care of amazone but they are not supported me.
Please help they cheted me.

I am called your delivery boy in the morning to know about the time of delivery but surprisingly he dont give any clarification abourtt the delivery. Im waiting him to 7.00 pm in my office and then im closed my officeyour. Delivery boy called me at 07.30 pm and i cant attent the call at that time. He could not contact me from morning. Its not my fault. When i saw the missed call i called him and he was too rude on the call. I was surprised by his behavior and attitude like a road chap he was talking to me. So i cancelled my two orders within no time. Such kind of people can hit the customer also. Please take necessary action to him.
Thank u

As i have orderd a product from amazon and i have cancelled the order it so there was refund amount initiated from this end on 22.1.2019 and reference number:[protected] but amount has not been credit in my account till late and continously i am contacting customer care for this but not getting a reply for this as per amazon they instructed to file a charge dispute but was i am trying to get it done through indian bank i have been told that no facility is there please look into the matter at the earliest please look into this matter as it's very seriously please make it as soon as possible

Hello, my name is a. N. Jadhav, i had ordered an electronic equipment from amazon on 23rd jan. The package was to be delivered to osmanabad 413501.

The order no[protected]

Tracking id[protected]

It was delivered today morning which is 28th jan, and to my annoyance, the box was damaged and open again.! And above that i had opted for gift packing, but forget about gift packing, the box was given with the huge hole..!

This is happening everytime now, that the amazon transport service itself is giving me the damaged opened box! This is total invasion of the privacy, and what is discrete anymore??

There are personal clothings and personal things which we do not want ppl to know, but instead of gift packing they give a opened butchered box instead.!! Extremely disappointed.

[protected] order for reebok men black shoe but instant i got different item, so i am email them with all the image regarding this. But they investigated any return the product, but as after the return today i got an email that they didn't provide me money and also close the account.

Firstly i am not return the product. After getting different product i am mail them and they are created retuns after they investigate. Please check the snap. I want my money back. Previously they cheated my 1700 money as same excuses.

I brought a bluetooth earphone and it stopped working in just 2 months. It had a warranty period of 12 months. There are no contact no of seller so i can contact them. They just gave me a whatsapp no. Then i whatsapp them and they said you have to review their product and give the 5 stars the they will send me a new product.
Company name alexly
Earphone model - sport-tf3

Sir
I placed the orders, on 22 jan. 2019, for
I.) 1 of: redmi note 5 pro (Gold, 4gb ram, 64gb storage)
Order number:[protected]
Order total: 10, 999.00
Ii.) 1 of: aplink usb cassette-to-mp3 converter capture, audio usb portable tape to pc mp3 switcher with earphone
Order number:[protected]
Order total: 2, 880.00

Both order total rs. 12491.09 including delivery charges rs. 160/- (I. E. Must have been free complained to your so-called customer care failed to tell the reason.) paid by hdfc bank master card same above said.


But above said order (I) i’ve received on 24 jan.2019.
Whereas above said (Ii) has attempted 3times but every time demanding the price rs. 2880/- that i’ve already paid.

When i’ve made complain to the customer care, they suggested that there is a technical issue due to which there is problem, however, i will receive my product by 27 jan.2019.

And today, 27 jan. 2019 when i opened amazon website to trace my order, it said:
Delivery attempted
Amazon is holding your package due to a payment issue
We recommend you wait and ready payment, as the carrier will likely attempt to deliver your package on the next working day.
Was expected thursday, 24 january

How can you hold my package duet to payment that i already have paid via hdfc master card for that you people already have sent invoice. I. E. Enclosed.

Regards
Muzahir arif
149/1
The guide institute
English language
Kilokari nr. Angoori mandir
New delhi-110014
Mob. [protected]/[protected]

I had ordered mk988 mens hoodie longline winter fleece lined quilted jacket parka coat outerwear khaki m. Order no.[protected]. Today i got the product and inside they put a women dress instead of my original product. Are you thief or you think costumers are stupid. Just look at the package how small it is even a blind men can tell you that such big jacket won't fit in it what kind of employees you have, you think rs 4381.25 is a small amount. We work all day honestly so you can steal from us is that what you think. Amazon seller switched the product and you didn't check before final delivery, instead of original product they send a women dress in it. I m sending you the package i received. I want my money back as soon as possible. Take your women dress with you. You fraud.

I have ordered real me 2 pro from amazon. I got delivery date between 22 to 25 from a seller named krrish hero selling central zone. According to last updated status this product was shipped on 12th. However till yesterday there was no status change. And suddenly yesterday evening it changes to late delivery by 31st. How ridiculous. This was a product listed on amazon and amazon disappointed me again this time. I have mailed to seller multiple times but there is no reply from them. I googled about this seller but no information there also. I purely understand now this was either a fake seller or a fake product or an error from amazon. Amazon customer service representative says they have raised a claim on this guy but i don't get anything for this harrassment. How absurd. I strongly recommend everyone to avoid purchase from amazon.

Hello! My name is jaya singh i have purchased an item from amazon india but i have cancelled that product on 17 january but i have not received my money 538 which i have spent on it. When i asked amazon about it they said to me that they have already deposited my money in the account and due to some problem money has been not deposited by the bank in your account. Therefore i request you to solve my problem and deposit my money as soon as possible.

Https://www.youtube.com/watch?v=wfVLfDRRvNM&list=UUc014oTLg88BMF6xutPkjqQ

Ordered honor play from but received soap inside iphone6 box. Contacted amazon to solve this issue, but their attitude is worst to say the least. They are talking like robot, at first they said that it will take 48 hours and now they say to wait till 31 jan. What i am asking is my hard earned money back but they are acting like cheats. Extremely disappointed by amazon, being a prime customer more so. The mental harassment done by amazon is very difficult to take. Whenever calling them they are resorting all sorts of manoeuvre to not accept my complaint. Financial and mental duress caused by amazon to me.
Luckily, i made video, so guys please be careful with amazon. Take extreme precautions.

Seller: darshita electronics
Courier: amarex

My order date 10-jan-2019
Order #[protected]
Order total rs. 6, 205.00 (5 items)
Usha diplomat 1200mm ceiling fans.
From which i have received 2 fans without blades.
I have requested for return 2 time and also your customer care requested on behalf of me more than 3 time. But somehow till the date it's in process.
Pl. Do needful to return.

I purchased spectacle rimless frame from amazon on order date

09-jan-2019

Order #

[protected]

Order total

525.00 (1 item) and done full payment by debit card but order was returned on 13/01/2019 and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they don't give any refrence no
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by amazon and bank also.
Don't know what to do

As per order scandisk 256gb micro sd card purchased order id:[protected] amount:5389/- dated 11 jan18 and delivered when i open the box pack it contains scandisk 64 gb card suddenly i contacted customer care regarding this and they will arrange a pickup of wrong product and assure to get me replacement and on 16 jan 18 pickup done and after 2 days a mail received my amazon account is blocked and they will cancel my replacement order and now they will not responds me kindly do the needfull

Dear sir,
I request you to please help me
I losed my money in fake job offer

Job name - amzon data entry operator
I had applied on quicker for job. I had a call from global corporation limited. They forward my file to amzon hr rahul sharma. Whose id no. Is az586345. & mob. No. Is [[protected]) there is address in letterhead which i provided below.
They took 5500/- first in the name of security...

Hi,

I have purchased the one plus 6t in november but the device got damaged and i have requested for replacement. But amazon executive said that replacement is not available in your place and we can initiate only refund. I also informed him that my emi is initiated but he informed me that once your refund initiated the amount will be credited in your account early so i have opted for refund and purchased the phone from other source. But instead of refund they have replaced the product and as per amazon executive suggestion i have rejected the courier and refund was initiated.
As this process took little bit time and my bill date is 15th of every month & i purchased the product on 8th nov my emi was initiated and 2 emis has been generated before i get refund... I have paid 1 emi amount too... As per amazon no cost emi offer was given by hdfc and hdfc paid 39006 amount towards the product which we returned[protected] amazon pay balance) to your hdfc bank and said what ever the deviation in amount i need to check with hdfc. But hdfc says that it was provided by amazon and no cost emi amount will be discounted at the time of purchase and we will pay the merchendise intrest as you have returned the product they will provide it. Both are playing blaming game on each other and not even responding with concrete facts. But the fact is i need to get 950 rupees more... Details of payment 13/11 6750 & gst of 76 rs and 13/12 6750 & gst of 64 rs and 16/12 26284 pre close 19 rs & gst 4 rs total of rs 39947 rs towards this transaction. Since returned the product i need to get all my amount but amazon as returned 38006 towards this purchase returned on 15/12 and amazon pay balance of rs 1000 which will make the total in 39006. The deflect amount is 941 rs. If exclude gst it will be 750 rs... Why i need to pay the amount for the product which i did not purchase. Both amazon and hdfc are blaming each other and not giving my money back... I am attaching the screen shots too.. Please solve the issue.. And help to get my money back.

In one of the screen shots the refund amount initiated is 40999 but they have returned 39006.

My question is why i need to pay the money for the product which i do not have (As it is returned) and also mentioned it as nocost emi.. Else i would have gone with single payment...

The phone which i returned cost is 41999 which i need to get as i returned
1000 amazon balance remaining will be paying 40999
1500 instant bank discount at the time of purchase 39499
38006 which you have returned.. Extra 1490 i need to get

But i am asking you to refund only 950 which was deducted as i have paid[protected] amazon pay balance[protected] returned by amazon

950 remaining amount

From the past 1 month i have send 100 mails but no response from them

Please take appropriate action

Regards,
Anil konkimalla
4 attachments

Hello Amazon.
Your floor supervisor is demanding unnecessary information.
He is saying I am not sending the attachment.
Please find the snip and share it to Ratan.

Can someone call [protected] and get money refunded

I have shared all the images.

I had ordered two produt from amazon one is vgang women cotton orange colour anarkali of rupees 925 the other produt is janasya women line kurthi of rupees 331 these both product have been initiated from amazon but it is not reflecting in my debit card almost one month over my bank doesn't provide charge dispute to file so plz help out this with issue

I had ordered a kent grand 8 ro and i was delivered a kent excel +
I intimated amazon about the same the very same day it was delivered. I got a mail saying the investigation is on. It's been four days now and i have got no intimation from amazon about the same. When i call them - all they say is "we understand ma'am,"we are sorry"or" we will look into it" but none of them can give me a direct answer as to why it is taking long. And in the last call the lady meghna was super rude and to top it all her superior names shubhojeet cut my call while was talking to him.
First, u send me a wrong product, then u take my money and don't return it, then u take a week to do a investigation that in the first place was your mistake and then tell me call them to find out about the what's the update of the investigation and when we call to find your guys so rude to the extent that they bang the phone on the customer! This is pure harassment, this is my complaint and i am you g further to the consumer court with all the communication between us. U just cannot treat your old customers like this!