Amazon India Complaints & Reviews

Repeatedly 3rd time, my order reached the destination amazon station and the delivery agent returned to seller of the same product without informing/calling to me.
Delivery agent at narsapur, simply update the system - saying customer rejected at the time of delivery without my notice.

My address is same which is listed in amazon website/app and many orders received with the same address.

I have ordered for a tortoise aquarium tank and it was supposed to be delivered yesterday and i havent yet got it and they have sent me the email that they have delivered the same. And last they called me and informed that they have lost the package and dont complaint they will contact us if they find the product or else you have to reorder the same and now it is shown that it has been delivered and no one has contacted us till now.

I ordered iphone x from amazon of ₹97000 and what i received is a dummy phone having android os in it. Called amazon many times for return but they didn't pick it up from last 3 months and every time i got a message that i denied for return as package is not ready.
Even imei number of phone is different from the imei printed on the iphone box.
Disgusting service. Never buy anything from these scammers. No customer support.

I received teh said order on 23.01.2019 and not satisfied with the product. The appearance of product is not same as shown in Demo refund my payment it's taken too much time for refunding my payment plzz check and update my bank acount the customer care executive asking that it has send money of my account bt bank is asking its not given and it's taken more time whats we do

As mentioned in subject they have sent me a defected mic first time wen i requested for a replacement they sent again defected one but after returning to them second time they not refunded my money.

This is higly pathetic and worst service by amazon india if they do like this how can we trust and order. Thank god i thought of ordering tv and laptop worth 70k if this is a case better we need to purchase from local shops they offer guarrnted service atleast.

On 3rd feb in the morning around 8 o clock my id has been hacked and my information was transferred to some other person without my permission .and around 11 o clock I complaint to the amazon customer support and they said me that your account has been put on hold and no order was delivered that was placed using my amazon pay balance after hacking my account.i have complaint many times to this on amazon customer support and they always told me that your orders has been cancelled and we will revert back in 24-48 hours and today at around 9 o clock my account was reactivate by amazon but there is only rs148 in my amazon account . All my money is used by that person and 2 of the orders was delivered. please give me refund as I have already complaint and every time this message given by amazon support that we will provide refund as my account was hacked

As I was complaint for all remaining order and the amazon said that we have cancelled other orders but still one order is arriving .what the service you provide seriously very disappointing .Your customer support is too bad . I have attached all the screenshots with it .Please kindly refund my money .Otherwise I will Have to take strict action regarding this as all of this was done by amazon as I complaint many times my account was hacked but they don't take it seriously

I ordered 4 items during great indian sale.in that 2 items were shipped in one package and the other two in another package.

One package contained samsung 256gb micro sd card and one other item

But on delivery the samsung 256gb card was missing. The package was not damaged and didn't seem to be tampered.

After complaining to amazon, they investigated and concluded that nothing is wrong and delivery was ok.

However when i asked them to share their investigation details, they are not willing to share, as per their internal policy.

No body from amazon called me to talk to me. Only aramex called me and asked if the package was ok?

Now i have lost around 5000 rs and don't know how to proceed on this.

On feb 3rd 2019 around 8 am in the morning my account was hacked and my all details was changed by someone. My email address was changed and my phone no is also changed. I have complaint several times to amazon customer support but no resolution is provided till now. They told me to wait 24-48 hours but it is almost 4 days but there is no resolution is provided. There was around rs 2800 amazon pay balance in my account and all that money was used by that person.
My old email account:[protected]@gmail.com was tranfered to this [protected]@gmail.com
My phone number:[protected] was also transfered to this [protected]
Please recover my account and take strong action to this person who changed my details.
I have also attached the screenshots.
Please give me resolution

Product ordered – oneplus 6t 128 gb.
Order number :[protected]
Date of order :- 26 january 2019
Shipping date :- sunday, 27 january, package arrived at an amazon facility, hooghly,
West bengal in
Event 2 :-
Date of delivery :- monday, 28 january, 8:35 pm
Number of delivery agent :- [protected]
Product sent :- spice f305

Event 3 :-

Complaint and request for replacement or refund made on :- monday, 28 january, 9.05 pm
I was assured a resolution in 5 working days.
Contacted amazon customer service on a daily basis, poor resoonse.
On 5th feb i was told to contact them on 6th feb 2019
On 6th feb, i was asked to contact them again on 12th feb, 2019.
On question them of the delay, no response given.
On asking them details of the investigation, no response given.
On asking them details of the oneplus 6t phone they sent
(Imei number, product number any other details – amazon says we cannot share details)

I booked a product and cancled it at amazon and they have refunded money rs 599 but i haven’t received that so pls update my money as soon as possible tq number is[protected] i have booked it at jan23 costumer care people told that it should be refunded at30jan because it issued from us so pls rise complainte and it will be sloved as soon as possible my account number of corparation bank is account details are as follows:
Account name:r. Vishnu hathwar
Account number:[protected]
Account type:sba
Ifsc code:corp0000258
Branch name:gopady
Branch address:corporation bank, siddivinayak compl ex, main road, opp. Post office, gopady, 576222

Product - gold coin

Missing product. Empty package recived. Courier service confirmed missing product. But no refund my money.

Customer relation team n other team harrasement n do not proper resolution. It's called cheating.

I never buy anything from amazon.

Already 17 days over prepaid purchase. I can't wait. Immediately refund my money. I m worried.

Hope issue resolve quickly.

I have a charge on my credit card for $13.38 and i have no idea what it is for? Please explain for remove. If i could get a telephone number i'd call and skip the internet. Please explain the charge and remove, $13.38 from my visa bill. I don't know what this charge on my card is, please explain and /or remove as soon as possible. Remove the above charge from my credit card as soon as possible...

Dear sirs,

I have intimated you vide my e-mail dated 7th january 2019 that the delivery man who came to deliver the item against my order no.[protected] home sizzler abstract 2 piece eyelet polyester door curtain set - 7ft. Brown have cheated me rs.1, 000/- by deducting rs. 1, 439/- instead of rs. 439/- (Value of the item) only. My mail was attended by mr. K. Yousuf from your end asking me to send a snap shot of mini statement of the bank. It was done on the same day.

On 9th january 2019, mr. Tejarawind confirmed the receipt of the mini statement sent by me and assured that amazon team would make sure to refund my hard earned money.

I regret to mention that more than 30 days have lapsed, but the amount of rs. 1000/- has not yet been credited to my account. Since the payment has been made by credit card there can not be any problem to find out the veracity of the fact. Tally the statement where money has been credited against payment of the above order and you will find the truth. By now, the concerned department should have realized that an amount of rs. 1000/- has been credited excess. With this finding, the amount should have been credit to my account even without my writing to you. Your endeavour to build earth's most customer-centric company will only be successful when you address the customer's complaint promptly and smoothly.

I am attaching herewith a photo copy of my credit card statement incorporating the details of the payment of rs. 1, 439/- for your perusal. Hope, the amount of rs. 1000/-will be credited to my account without any further delay.

Thanks and regards,

Rabindra nath saha
(M) [protected]

They called n said we r from Amazon u have selected for I phone 7 but u have to buy Amazon gift card of 5000 n caller id was showing Amazon.in too...so I paid the amt via paytm n there also symbol of Amazon was showing on no they gave to me ...I was such a fool n than he said pay 11999 more as a gst amt which we 'll give u with in 5 min ...I paid that too ...no from which I recd call is [protected] n amt I paid to no.[protected]

I received my credit card statement for last month and there is a charge on there from this company. $7.99 for amazon music, which if it pertains to my alexa, was supposed to be a free 30 day trial. And also a charge for amazon prime of $128.52, which i did not agree to in any shape, form or conversation. I didn't not request this nor do i want it. I would like both the amazon music and the amazon prime cancelled and the money credited back to my credit card as soon as possible. Please and thank you

Hello,

I have a SERIOUS concern about the order - Order#[protected]
which i had ordered on 25th jan, 12 days back, the package was damaged, so i requested to replace the same, the next day it was picked up, and the return date shows 29th.

And i did many complaints regarding this
this is extremely dull service by amazon i can see by this much of delay..

Today its 6th of feb, and i have also paid for the prime membership, but no such benefit is being given, and i'm facing the worst situation instead, who takes 12 days for replacement?? This order is not being imported from Russia or china, its just one day transportation. Despite of the prime membership and the amazon fulfilled order, they are not sending the replacement...!

I orded amazon product from the date 30DEC 2018. i return to 1.1.2019 but till not credit. amazon hive the referencen no.75503729003025893410516.i complaint to early 29.1.2019. but no action i complaint to indian bank my complaint not solve to. i go to consumer court

check and neetful

thank you

I ordered adult diaper from my amazon prime account linked with [protected]. But the payment was getting failed 2 times hence i called to customer care n he said that ur mail i'd is not registered hence he is unable to chk. Hence he requested me to order the item my doing email id login. But it didn't took my mob no. As it was already registered. I already told him that i need this urgently n told him all issues. When i ordered this from my mail id, my all request got spoiled as i failed to get prime delivery coz my no. Was not registered in this account n called to customer care for again urgent delivery n marked 3-4 mails to seller but no help got as they are not doing any reply.

This is how amazon is dealing with critical cases. When they have only normal items so why they are hospital and medical related accessories when they are unable to deliver it fast for some exception.

I am also working in customer service and know that there is always some exception and urgent cases which the company should handle it carefully.

But really highly disappointed by this company

I have ordered yonex voltric 10dg badminton racquet (Red) which is cost of 4950 rs but have received wrong product once so i have requested for the correct ones for whcih again they had sent me the wrong product and this time wrong product with different price that is they have sent me yonex voltric 2dg graphite badminton racquet, yellow and which is worth of 2990rs and the price tag on the racquet shows 4990 which means they are cheating the customer the proof of both the racquet prices and the invoice for which they had sent iam attaching

Item already picked up, it was an incorrect item. No refund or replacement, had spoken to the amazon representative. They assured to credit the refund through amazon pay balance by -5th feb'19... Lets see when you guys wake up for your customers.

Order id :[protected])
Skymate stylish combo sneakers for women's, size - 5
Sold by: jyoti plastic
Shipped: jan 14, 2019
Quantity: 1
Return request approved
Refund requested on: feb 3, 2019