Amazon India Complaints & Reviews

I purchase product from amazon. on 31 dec 18. i pay through card and amount is deduct from my bank account but payment get failed. then i pay cash and i request to amazon customer care but still its my money not refund by amazon.
Please refund my money which is 289 rs... As soon as possible... I reported to team amazon but they did not do anything till now... I am very disappointed to this rubbish services... Do something ☹️

I have valid emails from the customer service center regarding discount on mobile because it was their fault for not delivering the product when i had paid the entire amount for the phone.

Now, when i am placing the order, the customer service people are bluntly refusing to give discount stating it was a mistake from their side.

All email exchanges are sent from their team stating provision will be made for discount at the time of purchase. But, none of them are accepting it now.

Guys, the amazon has dedicted rs.699, which is supposed to be paid against my order, but the order is not placed/ comfirmed.

And the amazon service representative says that we dont not have any details for this deduction.

I made a payment for a 64gb pendrive during amazon sale, but the order not placed, and the balance got deducted. And when i called them they say that you have made this payment on 3rd party merchant..

Cheap stratigy to make profits..

Rajat gupta [protected]

I bought a smarttv from amazon and i received the product on the 20th jan 2019. I found that thetv screen is broken. Amazon is now not helping me at all.

I am dying of making them understand my situation. But their call centre staff is not helping me.

Amazon ate my 12000 rupees.
This is not the first time i have faced issues

This has now happened 3rd time in the period of 6 months.

Plz help me to change the product.

Amazon is pushing me from the pillar to the post. Amazon is giving me a run around

Their customer service team is very rude and unhelpful.
I have not received any help from amazon on this.

Amazon customer service is very bad.

They treat their customer as servants. My number is [protected].

Hi,
I purchased ddr3 ram and when i recieved the item it was not working and i returned it back after one day. My amazon account showed refund would be sent on 3 to 5 working days.
It shows in my account that refund was sent to my jammu and kashmir bank account on 12 jan but till yet i didnt get my refund back. I have provided every detail in the photos.
Pleaase help...

Not got cash back because of wrong information provided by customercare service of amazon. The cash back was already confirmed by the customer care executive via telecom and after placing the order the same was not received in full. For this i also communicated with customers care amazon again for my balance cash back but they just saying sorry about their mistake but didn't transfered my balance cash back amount.

I ordered a motherboard (Order id:[protected] and i waited and paid for it only to receive a different product. When i reached out to amazon regarding the same, they said i will have to wait for a week. This is a fault of the seller and they are forcing the customer to waste their valuable time and not take any action or even get a refund. The customer care is not willing to help one bit and when asked to forward the call to the concerned department. They are saying, there is no one in the entire amazon customer service who can help you with your issue. If amazon has to carry on with investigation as to where the product went or what happened to it, that is their course of action, why does the customer have to waste their precious time? The customer care also quoted that they have no compensation for time wasted. I have waited for the stipulated delivery date and paid the correct amount for my product. Then why am i at the receiving end of this mess. This is amazon's fault. I do not care where the package went whatsoever. I just want the product which i ordered and paid for. If amazon has delivered the wrong item, they should be on the receiving end. Last month i lost a lot of time due to amazon. I had ordered a motherboard (Order id:[protected] and paid for it. Waited two weeks and then amazon told me that the product was not in stock. They have no regard for customer's time whatsoever. They should at least compensate for the valuable time and money that they have wasted.

I have ordered a gift pack but due to wrong shipping address i cancelled it as the payment was done i claimed for refund after 15 days customer care executive said the refund will be initiated within a week but was no done when the next time after one month i cantacted them they mis lead me with some wrong bank code and i equired about it nd complaint for the next time they promissed to refund tge money 2 months passed and the money is not refunded it seems that amzaon is lacking in its service and cheating their customer

I ordered a product in amazon india and i cancelled it but the refund amount of rs:239.00 is still not credited to my account and the product refund reference number is[protected] the amount should be credited to my account on november 2018 but still not credited and i have complaint many times about this issue but still not credited.. Please take the neccessary steps to refund the amount as soon as possible.

Dec. 16.2018 is the date of the transaction on my credit card bill.
The reference # is 2469216pe2xk9vrsw.
The transaction description: amazon prime amzn.com/bill wa.
A charge of $13.57 has been charged to me... What is that? There is no explanation what so ever.

If this is a mistake on your part, please credit my credit card.
If this was a charge for return shipping, please let me know. I expect a response quickly from you... Why? Because i no longer trust amazon if they are trying to be dishonest.

Order id: [protected]

18 days over bt won't get refund money.. Many times called mailed bt
No response. Today customer service told me u mailed our investigation dpt
Cz they told u return another item.
If product problem or another product gave their courier boy then delivery boy not kept that means not returned it cz their rule if there r any wrong item show then courier boy said to customer.. U call
Our amazon customer care service
Then how could they say this type of liar thing returned wrong item.. I returned same product cz size issue.
Investigation dpt said u sent wrong another item and they not refunding money
So plz check it and slove this problem
Share snapshot of order details

Dear sir/madam

I am amit kumarand i have a account in syndicate bank, branch - main branch patna, patna (Bihar) account number [protected]

I have ordered a product online from amazon on 4 jan 2019. But due to certain reason order cancelled. Amazon returned my money on 11jan 2019 but it is not cerdited to my account.
The authorization code (Refund reference number) for the transaction is[protected] amount of rupees 1950 deducted from my account. I am paid money in upi id number[protected]@paytm and add my own bank account

Still mount is not credit in my account...
My phone no [protected]
My email is [protected]@gmail.com

Myself mandira biswas
18 days over bt won't get refund money.. Many times called mailed bt
No response. Today customer service told me u mailed our investigation dpt
Cz they told u return another item.
If product problem or another product gave their courier boy then delivery boy not kept that means not returned it cz their rule if there r any wrong item show then ur courier boy said to customer.. U call
Our amazon customer care service
Then how could they say this type of liar thing returned wrong item.. I returned same product cz size issue.
Investigation dpt said i sent wrong another item and they not refunding money
So plz check it and slove this problem
Share snapshoot of order details and return details

Sir i do online transction with amazon and by chanse by order is cancelled and my refund is also not came. The refund intiate on 29/11/2018. My money not came. My total amout is 212 and i purces himalaya anti fairfall shampoo so my money as soon as possibe. My account number is[protected] and refrence number is[protected]. S7 please my as soon as possible. Please

Order dt. 31/12/18
Order #[protected]
Item: plastic coin bank for kids (Multicolour)
Qty. 01
Sold by: kanchan enterprises
Order total: rs. 499.00
Refund was approved by amazon on 08/01/2019.
The item was sent back by me thru express courier approx. 10 days back but still no response or refund received.
The packing was very-very poor & the item was found broken from top & bottom. The pack from outside was intact.
Pl. Do the needful at earliest so that my confidence with amazon regains & i can continue to shop..
Thanks,
Prem singh negi, [protected], [protected]@yahoo.co.in

I placed an order with amazon. However the price of the product increased by rs. 3k after my order was placed. They are now cancelling my order and asking me to place a fresh one. Cheaters and looters. Should be banned in india. I have raised a complaint in consumer forum and is now planning to escalate it further. Malpractices of e-marketing companies to fool customers.

This is been a very bad experience so far i faced with amazon.

There is an offer where if customer place an order and opt for pod then customer will be eligible to get 1k if customer loads money at the time of pod.

So i did the same, but before that, i've called 3 times to amazon customer care support regarding cash load,

All 3 time, they said you won't get any trouble while loading whether you're a kyc user or not.

And today, when order is out for delivery, once again i called customer care, she said you won't get any trouble. And also i informed delivery boy regarding this. He said i'll load your money..

But when delivery boy came, he unable to money load, then i called customer care again, she said you are not a kyc user thats why delivery boy not getting cashload option in his device.

So i personally asked customer care, if do mini kyc now, then would cashload works.

She said it will work. But unfortunate all of their information till now was falsified. All they wanted kyc user without giving them benefits. So they successfully accomplished in this..

Because today is last date to load at doorstep. And i kyced my account only for this.

Also there is no option for customer to de link his kyc if customer don't want to give them details.

In short, amazon took all they wanted.

Amazon took another step towards how to mislead customer.

Thanks amazon for giving me worst experience and wasted all my time. Because i've been waiting for last 5 days since ive ordered and they suddenly changed their terms and conditions.

Well played amazon. Very well played.

(Also i had placed 9 orders, and all of them were cancelled by you deliberately)

(Also i wanted to exchange 9 size for shoes, but you didn gave me an option)

(Not recommended again, fake amazon)

Regards
Deepak

I received a charge on my credit card for $13.77 on 12/26 for amazon prime membership fee. I'm not sure what it's for & i may have hit the wrong button without realizing it. I'm not interested in this. Please cancel & refund the charge.
Amazon.com order # d[protected]. Visa ending in 2967

Thank you,
Linda mcdermott 409 boyd dr red lion, pa 17356
[protected]

Ordered the product on 22 December, not yet delivered,
Now amazon has initiated a refund.
But i need the product or want refund with interest.
Amazon has wasted my valuable time many times as i have contacted the customer service representative more and more times.
Also amazon has provided me the fake tracking details.

Account no -[protected]
Name-ajendra kumar
Amazon I'd [protected]
Order id-Your refund for the order[protected] of Rs.1399 has been processed successfully on 12/26/2018. The amount should reflect in your account by 01/02/2018.

The Refund Reference Number for the transaction is[protected].