Amazon India Complaints & Reviews

Dear sir,
I request you to please help me
I losed my money in fake job offer

Job name - amzon data entry operator
I had applied on quicker for job. I had a call from global corporation limited. They forward my file to amzon hr rahul sharma. Whose id no. Is az586345. & mob. No. Is [[protected]) there is address in letterhead which i provided below.
They took 5500/- first in the name of security...

Hi,

I have purchased the one plus 6t in november but the device got damaged and i have requested for replacement. But amazon executive said that replacement is not available in your place and we can initiate only refund. I also informed him that my emi is initiated but he informed me that once your refund initiated the amount will be credited in your account early so i have opted for refund and purchased the phone from other source. But instead of refund they have replaced the product and as per amazon executive suggestion i have rejected the courier and refund was initiated.
As this process took little bit time and my bill date is 15th of every month & i purchased the product on 8th nov my emi was initiated and 2 emis has been generated before i get refund... I have paid 1 emi amount too... As per amazon no cost emi offer was given by hdfc and hdfc paid 39006 amount towards the product which we returned[protected] amazon pay balance) to your hdfc bank and said what ever the deviation in amount i need to check with hdfc. But hdfc says that it was provided by amazon and no cost emi amount will be discounted at the time of purchase and we will pay the merchendise intrest as you have returned the product they will provide it. Both are playing blaming game on each other and not even responding with concrete facts. But the fact is i need to get 950 rupees more... Details of payment 13/11 6750 & gst of 76 rs and 13/12 6750 & gst of 64 rs and 16/12 26284 pre close 19 rs & gst 4 rs total of rs 39947 rs towards this transaction. Since returned the product i need to get all my amount but amazon as returned 38006 towards this purchase returned on 15/12 and amazon pay balance of rs 1000 which will make the total in 39006. The deflect amount is 941 rs. If exclude gst it will be 750 rs... Why i need to pay the amount for the product which i did not purchase. Both amazon and hdfc are blaming each other and not giving my money back... I am attaching the screen shots too.. Please solve the issue.. And help to get my money back.

In one of the screen shots the refund amount initiated is 40999 but they have returned 39006.

My question is why i need to pay the money for the product which i do not have (As it is returned) and also mentioned it as nocost emi.. Else i would have gone with single payment...

The phone which i returned cost is 41999 which i need to get as i returned
1000 amazon balance remaining will be paying 40999
1500 instant bank discount at the time of purchase 39499
38006 which you have returned.. Extra 1490 i need to get

But i am asking you to refund only 950 which was deducted as i have paid[protected] amazon pay balance[protected] returned by amazon

950 remaining amount

From the past 1 month i have send 100 mails but no response from them

Please take appropriate action

Regards,
Anil konkimalla
4 attachments

Hello Amazon.
Your floor supervisor is demanding unnecessary information.
He is saying I am not sending the attachment.
Please find the snip and share it to Ratan.

Can someone call [protected] and get money refunded

I have shared all the images.

I had ordered two produt from amazon one is vgang women cotton orange colour anarkali of rupees 925 the other produt is janasya women line kurthi of rupees 331 these both product have been initiated from amazon but it is not reflecting in my debit card almost one month over my bank doesn't provide charge dispute to file so plz help out this with issue

I had ordered a kent grand 8 ro and i was delivered a kent excel +
I intimated amazon about the same the very same day it was delivered. I got a mail saying the investigation is on. It's been four days now and i have got no intimation from amazon about the same. When i call them - all they say is "we understand ma'am,"we are sorry"or" we will look into it" but none of them can give me a direct answer as to why it is taking long. And in the last call the lady meghna was super rude and to top it all her superior names shubhojeet cut my call while was talking to him.
First, u send me a wrong product, then u take my money and don't return it, then u take a week to do a investigation that in the first place was your mistake and then tell me call them to find out about the what's the update of the investigation and when we call to find your guys so rude to the extent that they bang the phone on the customer! This is pure harassment, this is my complaint and i am you g further to the consumer court with all the communication between us. U just cannot treat your old customers like this!

Sir as i have ordered a product from amazon order date 30dec 2018 amount is rs.13570.00. And have returned from 1.1.2019 but till not credit my account. I contact to amazon customer care he tell your amount date 2.1.2019 transfer your bank and he hive the reference number
No 75503729003025893410516. For refund he has not receive payment till now
I attached two files

Kindly verify and do the needful
M. V. Prakash
Indian bank
Vanagaram
Chennai

I recharged my jio number from amazon. But i got two different otp id and otp for same transactions. Customer service says that u can continue with latest otp. But why they need to generate two different otp id and otp for same transaction? Customer service says that u can use latest otp. But i got another otp after entering first one. If i entered otp again then they will deduct money for second time. This is my loss. Now i have recharged with first otp id and otp and i have cancel second one. But this will affect security of transaction. How can i trust?

It's been a week, since am not receiving my order handy, i've contacted customer support for more than 10 times but there is no proper updates everyone saying please wait for 24hrs, the same i've waited for more than three 24hrs, the main thing is the delivery boy was not at all responding, even if i called multiple times there is no updates and finally updating they're updating the status like "unable to contact', i need immediate solution for this problem otherwise this would be my last purchase in amazon ☹️

A person from amazon called and said that on the basis of shopping in 2018 from amazon i got some gift from that company.
They provide me some list from which i have to choose one gift. They asked me to do shopping of minimum 5000.
After that they said you have to pay gst. They will provide tax invoice of the product. They would ask to do shopping while on call.
Worst part was they have all my details which amazon has.
I don't know how the information is getting leaked.
Even the person who was on phone has send his adhar and pan card also to make me satisfactory.

Please look into this and stop the gang who are making people fool continuously.

There is a scheme on vivo v9 pro with extra 1500 discount on exchange and 10% instant discount through h. D. F. C debit card payment.
But after entering all the details and making the payment there comes an error stating exchange offer is no longer available for this item.
After that i have contacted amazon (Incompetent) customer care, in the beginning they stated that they don't provide any exchange offer and it is provided by the vivo directly and they give the customer care number of vivo and i contacted vivo and they clearly stated that any exchange activity being carried on either amazon or flipkart are provided by these portals and they don't have any role in these offers.
After this i have again contacted amazon and this time there answer was different, they stated that exchange is not available at your pincode and sending the screenshots to them that it is available at my pincode they finally stated that this offer is no longer available and this is a technical issue and they can't provide the exchange, at the same time this advertisement was still flashing on there website for 2 long days misguiding the customers.
After that i have asked them for how long this offer is not longer available, for this question they don't have answer.

This shows the sheer failure of such a so called customer centric online shopping portal amazon.

They have stated a different statement at a different time a no firm statement was there from there side and they are just wasting the time and making fool of customers by showing false advertisement and not fulfilling it.

This shows how incompetent a brand is.

Doind false advertisement just to attract the customers and not fulfilling it.

A strong action is requested for these malpractices.

I ordered a mobile phone yesterday and paid 150rs to get it delivered by today end of the day but haven't received the parcel yet. This has happened with me even before. They promise to deliver the product and charge you a for one day delivery but they always deliver late or on the next business day. Their app says guaranteed delivery but they have always missed the delivery deadline in my case.

I ordered on amazon an blazer and an fort collins sweat shirt on date 21.01.19 with ordered no[protected] rs 2046 but when i ordered there was written 30 days return and exchange. But now they are not provided exchage bcoz which i order blazers that is small for me so i want exchange now they are telling returned available but exchange not available but ordered time both conditions are available
This product i purchased in offer now this offer in not available
Pls help me for providing exchange by amazon

Dear i am customer of amazon i was booked a mi note 5 on 19 jan 2019 through debit card of rs. 293/- when transaction is complete after that your system inform to me your payment has been declined. If it has deducted from your account it will be refunded with in 48 hrs. But till date i am not received above said money. Please refund my money i am waiting for this.

I HAVE ORDER TWO DIFFERENT ORDERS ON DIFFERENT DATES FROM www.amazon.in.

1ST ORDER DATED 22 January 2019 Redmi Y2 (Black, 4GB RAM, 64GB Storage)
Order NO[protected]
QTY -1
PAYMENT METHOD Pay on Delivery (Cash/Card)

2ND ORDER DATED 20 January 2019 Redmi Y2 (Black, 4GB RAM, 64GB Storage)
Order NO[protected]
QTY -1
PAYMENT METHOD PAID BY CREDIT CARD

As I give all details of two orders that made on different dates and both orders no’s also different
One order was COD and One Order was paid by Credit Card
As mention, I expected that two different orders should be treated as two separate orders. And should not have any connection or any dependency of orders on each other. But due to some personal reason, I want to receive only paid order and want to cancel my cash on delivery wala order. (you can cancel cash on delivery wala order at time of delivery also without any charged)
But while delivery Amazon.in send me both orders in the same shipment. That not issue.
The main issue comes here that Amazon.in merged my both orders as one order and send me in single shipment box and said that "you have to take both orders from us, you cannot get separate items", as my orders was both separate, on different dates,
And "if you cancel one order then automatically second order will cancel by the system" .
For that purpose I have called customer service desk but no resolution. They said clearly that "we cannot do anything from here". They accept that the issue is in system but they cannot help me out for that.
I said them "if order two different orders on a different date and I have not order as bulk quantity, That was the single quantity in single order then why amazon.in guys merged my both orders and made as one order. And trying to force me to sell both order, as I don’t want CASH ON DELIVERY order, I want only order that I have paid for you".
But they said "I cannot help you in this, either you have to take both orders or if you cancels one, the 2nd order will get cancel automatically". repeatedly saying this
My clear question is that. "If I have ordered separately then why amazon.in merged my both orders as one and why I should forcefully take both orders, not a single order" .
That’s the harassment from amazon.in to me
Customer care also not supportive they are repeatedly telling that we cannot do anything from our side.
In this case clearly showing that amzon.in faulty and they cannot force me to take both orders or forcefully cancel my both orders, as both are separate orders should treat as separate not as a single order.
I need my paid order separately not a money.
Kindly help me out for that. Thanks.

I had ordered redmi 6 pro mobile phone. But my money is not refunded to me. As amazon provide a authorization code (Refund reference number)
[protected]. My transaction number when i paid to amazon is:
Pos atm purch
/imps/p2a/90132
Frm [protected]
It is update in my pass book after my transaction of mobile in amazon india.
Sir i am very thankful to you if you help me in this problem.

Sir i booked order no.[protected] date 21.01.2019
According your website product delivered 24.01.2019

But my parcel not received yet. So deliver my parcel as soon as possible the delivery agent is not responding.
I call delivery agent for delivery of parcel, he misguiding me and not delivered parcel. He delivered my parcel other place and update that parcel is delivered.

I'm Amit and placed the two ordered dated 15/01/2019. Order id's[protected] &[protected]. According to my choice order received the items differs or colour change. Actually some undergarments ordered according to my choice of colour but received the colour are differ and mostly every product offer Pack of two pieces but physically received one piece. So two faults for every products. I have contacted to Amazon specialist team and he ask start to the some investigation and sort out the issue. Now again i call to team member and he ask no refund or replacement items due to products are always correct. No any mistakes from my side confidently. I need to the replacement or refund the amount at the earliest. Pls. take a action and sort out the issues.

Amit Gupta
Mobile no. [protected], [protected]

Hello
I have cancelled order from amazon on 12th january 2019. I didn't get my refund amount still. Amazon customer service given refundreference number as[protected]. Suggested to contact indian bank customers service with reference number but bank people informed like there is no such facilities. Then how can i get refund amount. Please take an action immediately. The refund amount should be rs 551.

I have cancelled an order of tied ribbons for Bhaia and Bhabhi on 17 January of rupees 548 but I have not received my money back in my account so therefore I request you to solve my problem and refound my money in my account I have tried so many times but didn't get my money . I have asked about to amazon help line and they said to me that I will get my money back when I will fill this form and they also said to me that they have refunded my money on 17 but due to some problem money has been not transferred in my account.

Complaining about false Charge on my Credit Card FOR $13.96 On Jan 19/ 2019.
I have ordered nothing from AMZN.Com of late.
If I let this go because of the small amt.
Next time it will be more. and for what.
I thought the charge was for Prime Video.
I did research and Prime Video said I am not a member. U people want 350 got dam characters to resolve this. I will be reimbursed by my bank. Mother ###ers.
I do not give a ### I[censored] people do not like my anger and curse words.