Amazon India Complaints & Reviews

Sir. As I have ordered a product from amazon order date 30Dec 2018 amount
Rs.13570.00 and have returned from 1st jan
2019. But till not credit my account. I contact to amazon customer care he tell your amount 2nd jan transfer your Indian bank he hive the reference number.75503729003025893410516. For refund he has not receive till now
I attended two files

Kindly verify and do the needful
Thanks you

M.v.prakash
Indian bank
Vanagaram
Chennai-95
Tamil Nadu

I placed an order with amazon (Order id in subject line)

I was shown "guaranteed delivery" for my pincode 700019. The product happened to be a birthday gift. And the "guaranteed delivery" + "great india sale" lured me to purchase the product thats worth rs 18500.

Now to my surprise, the product is being returned to seller. Reason: area undeliverable.

My questions are:

1. Why was i shown guaranteed delivery?
2. Why wasnt i given a call before cancellation? I could have gone to the courier facility to pick the product. No one called me up even.

Then i tried contacting amazon customer support and requested them to keep the product on hold so that i cn collect the product from courier facility, but they said its not possible.

The product is bought on emi and my bank would anyway charge me for interest of firat installment.

Why should i bear these hassles?
This order from amazon interferred with my personal life negatively.

Sir I have ordered a product from amazon. Ordered date 30Dec 2018 amount
Rs. 13570.00 and have returned from date 1.1.2019 but till not credit my
Account. I contact to amazon customer care he tell your amount date 2nd
Jan 2019 transfer your bank he hive the reference no.[protected]
410516 for refund has not receive till now. I attended two files

Kindly verify and do the needful
Thanks you

M. V. Prakash
Indian Bank vanagaram
Chennai .95. Tamil Nadu

They delivered wrong product, and quality and performance is very bad & not return the product and given seller no but seller not responding, and again providing wrong number of drumstone number. So please refund my money back ASAP and taken action against this wrong product. And also this product is not of drumstone no any where written drumstone on this product they selling wrong or fake product.

Dear sir, madam,

I am sarmistha dutta a customer of a online trading company (Amazon india). I had purchased apis himalaya honey, 1kg (B0168i6b32) hsn:409. My order no is[protected], invoice no sccc-2728050, order date 17.01.2019 a amout of rs. 386 but wish master has taken total rs. 586 (500 rupees extra).
Please look into the matter & do the needful so that i can get my money as early as possible.

Sarmistha dutta
Berhampore, murshidabad
Contact no-[protected]

I have a billing on my credit card for $20.28 transaction date 12/13/18 and a posting date of 12/13/18. Not sure what this is for. Description reads: amazon.com*m24a66f01. Reference number 55432868347200191245703.
Credit card ending in7284. Need receipt. I need to know the name of the person who purchased item and a description of the item purchased.

Today i received one parcel of amazone through ecom express and i'm really disappointed with the arongant, rude behavior of delivery person. I want you to take strict action on that person. As it was really difficult to control delivery boy as he was continuously arguing with me and my parents. Such a worst service given by ecom express by hiring unprofessional people. They don't even bother by any complaints. As delivery boy said put a mail and "ukhad jo ukhdana hai" they talk like this.
Mobile no. Of that delivery boy :[protected].

Hope you will take strict action on the same person.
Will be waiting for your revert.

I have made the payment of rs. 399/- to amezon for mobile recharge, but the recharge was not successful, so amezon has returned the amount to my canara bank account vide following ref number
The authorization code (Refund reference number) for the transaction is [protected].

As per amezon the payment should credit within 21.01.2019, but while speaking with bank customer care they are telling it will take 45 days.

I purchase a band 3 from amazon, but some parts are missing from packet when i receive the courier.
Instantly i contact amazon for return, and very next day ie[protected] item was returned.
I contacted many time to customer care, and every time they assured me that refund will issued earlier.
Lastly on 18th they reply that item has received at our warehouse, and refund will issued within 3 days approx.
But on 23rd when i call they reply that i have to write a mail on [protected]@amazon.in for issuing refund.
I mail my issue to them, and i found reply that refund request denied.
Please help me.

Abhishek kumar rai
Reg. Mob. With amazon.in ([protected])
Alt. Mob: [protected]
Order id :[protected]

I had placed an order for converse unisex navy sneakers on 22nd december 2018. Since the product was a size larger, we scheduled a return. The return was scheduled on 1st january 2019. On the same day, a mynta return for a jacket was scheduled. Owing to some confusion the jacket from myntra was picked up by the amazon person instead of the shoes.. As soon as i learned about the fiasco i contacted the delivery person, he told us that he would return it back to us tomorrow. The next day he did not show up. On 2nd of january we contacted the customer care about the fiasco. We did not receive any positive feedback about the fiasco. Even after constant calls from 2nd jan, our complaint was registered on 6th of jan. The customer service guy knew about the wrong pick up and told us everything about the jacket. He was aware about the cost, the brand and even that it was at the bhiwandi warehouse of amazon. But they told us that the jacket cannot be returned to me as there is no such policy. The amazon pick up guy was at fault since he did not even once check the product. I believe there is a stark difference between jacket and shoes.
I even offered to get it collected from the bhiwandi warehouse. Still they aren't ready. I fail to understand that despite knowing the exact details of the jacket, why can't it be returned. I have been a consistent customer of amazon but their failure of solving this issue has left me utterly disappointed.
Amazon is trying to dump the entire fiasco on my head and isn't ready to accept that the pickup person was equally at fault for not checking the product. The call customer service person even told us that the pickup person isn't aware of the product they are supposed to pick up.
Amazon is a big brand and the lack of this basic step in their logistics process tells me a different story.
I have returned many products before, the pickup guy checks the product and then leaves. Also, he is aware of what is to be picked up.
The customer service people have given up on the issue and this is my last resort. The jacket costs me 2367 rs and i have to return it to myntra. I am providing the details:
Order number :[protected]

Details of the jacket: brand - here and now
Product-navy blue solid parka jacket
Cost - 2367.65 rs

Also the funny part, the customer service team has offered me a refund of 250 rs against the jacket which costs me rs 2367.
I can collect it from the bhiwandi warehouse if the return is not in your policies

Hi, my name is manju. I am raising a complaint about the online shopping site amazon. I have purchased a product from the site on 26th dec and raised a return due to quality issue. But the amazon agent mistakenly took a wrong product from my office which has to be couriered to another person. I tried followingup with them multiple times and they didnot shown any heed to my request to return the item and got a mail from them that my product which was wongly shipped has been discarded. Kindly help me out in resolving this issue. As the item which was wrongly taken by amazon agent is a product worth rs 1000, i request you to kindly take necessary action on this issue.

Thanks,
Manju

Since 05 months my amazon.in account has been kept disabled by the company due to some payment mismatch reason. I've called them several times but every time i was given the same solution... Just to upload my latest billing statement and fax my billing address with billing statement. I've repeated these processes many times but till date the problem has not solved. The company person not even bothered to call me once. I've rs. 9000.00 in my amazon pay balance, which is about to expire. Please help me.

As i have ordered a product in (Sky mate shoe) payment method is card debited in 379/_in date 21_dec_2018 that product is some problem i return the item date 27_dec_2018 product there was refund initiated date 07_jan_2019 and reference number is[protected] and they said amount in 3_5 business days... But amount is not refund back.. But i contact customer service.. They said that money is refund back to your bank and they also given reference number for that transation your reference number is[protected] for your amazon order and also please contact your bank customer service to intiate the refund and please refund is resolved please...

Amazon account: [protected]@gmail.com

I have bought a new mobile redmi y2
The second sim slot is not working, i tried to return or replace but they don't have the return policy

And for replacement they arranging a visit technical person. After reviewing his report they can replace that too on sunday 5 days from buying date

Phone not at all hoon very bad experience with amazon..
Never go to amazon

Flipkart is better than this it's seems.

Dear amazon team,

This refers to my order no[protected] for oneplus 6t (Mirror black, 6gb ram, 128gb storage). The product could not be delivered to me as the delivery boy could not scan the qr code printed on the packet. He told me that this code is not working and either he or some one else will again attempt delivery with a new qr code. I tried to contact him repeatedly, but his phone was out of coverage area or shut down. I was surprized to know that my phone will be returned to the seller and i will get refund of payment made. This is simply unacceptable as i did not have any fault on this. I was ready to accept the order with otp and the delivery boy checked my old phone and found it ok for replacement. Now i am being penalised for no fault from my part. This is not expected from an organisation like amazon. I have uninstalled all the apps and done factory reset of my phone. Now i am being told that i would get refund of my payment as the product could not be delivered due to otp problem. Instead of penalising the delivery boy for misinformation, you are penalising me. I have just talked to harshit of customer care team and appraised him everything. He assured me that he would be taking up the matter with higher authority.

Please deliver the product by eod today.

I am eagerly waiting for any positive response from you.

With regards,

Asit baran roy
([protected]@gmail.com)

([protected])

My name is himank thakural. My email address is [protected]@gmail.com. My mobile number is [protected]. My account is at hold its my humble request please unhold it. I placed an order and filled wrong credit card details by mistake and when i realized i cancelled that order. After some time my account got locked. It is a humble request please unlock or unhold my account.

Hello sir,
My self sanne lal 1january i have purchased women gown dress in site of amazon.in they delivered me 8january when i saw dress that is not good its too thin like paper and size is also not perfect so i applied to return 9january but i have not getting response like call n messages to pickup then i reply again 2-3days regular suddenly amazon. Mail is coming and inform the pickup service is not available you could self pack and delivered the courier so i take packet and go courier office but they are not taking responsibility to this courier. 2times i m going courier office but they not tsking so i inform amazon service then they will say they are arrange pickup service but till that today they only drop me mail and nothing i want my refund 629/-and harrasment charges also i m not free to go courier office daily so i want your help.

I have ordered a Redmi Y2 BLACK 4GB RAM 64 GB STORAGE. But when I opened the packet, I was surprised because it had a detergent soap in place of mobile. Mobile packet seal was also broken. It seemed as if someone had sealed with the corner and cleverly sealed it from there. I am fully convinced that I have paid 9999Rs. you for mobile but you have sent soap. I am sending image of the recieved packet inner side and outer side. And i hope you will be issued a replacement or refund as soom as possible. I am many times send image of the recieved products.My all documents have been stolen, whose First Information Report (FIR) I have lodged in the Police Help Center. But I just remember my Pan Number, from which I have already done KYC on your website. But i am feeling that you want to trick me by creating an excuse for ID card. Because I have only my Pan Number, which I remember remember. I hope you do not end your company's credibility by doing this. Because I was ordered to see your credibility in the market. Therefore, I request you to please give me my replacement soon. If anything happens to me, then the Amazon company will be responsible for my death. Because for me 9999 rupees is a huge amount, which I have earned through hard work. I can not bear that you have given me a soap instead of my hard earned money. I am sending all this to all my friends, acquaintances and families that if I die, then I am responsible for this company. Because I am very sad and you have been not helping me till now, because you are making excuses in the reverse.

I participated in a promo advertisement and sent the link to 10individual/group for which i was offered a 99% off on goods. I selectef a DSLR Canon camera for Rs.199. But till today neither I have received any mail as said in the order nor it can be tracked.in your site.
Please track the order a inform me accordingly.
I remain.

Am being purchase a product through amazon site since 2013..
Now a days am facing such a worst issues like delivery not on time... If crossed simply refunded after few days.. Seller issues..
Delivery person not responding properly..
And not visiting the delivery address and updated as attempted today customer not available...
Finally as customer get disappointed

Even though complaint to customer service.. Simply they're ignoring my points..