Amazon India Complaints & Reviews

We have ordered mi laptop GE 73 model. They have raised invoice for GE 73 model also. But they delivery happened for GE 63 model and also USED one on 11.12.2018. We have sent complaint mail to customer care and they informed to wait up to 19.12.2018. To-day we called the customer care executive simply informed that they have made investigation in their despatch section and confirmed they have delivered the correct product. No body visited at our place for investigation to confirm the complaint.

The registered mobile no. [protected]
order No.[protected]
order value Rs.165000/-

गया जिले से हूँ और आर्मी में बाडर एरिया पर डयूटी में हूँ मैंने अमेजन कम्पनी से एक पोर्टेबल इलेक्टिक जूसर का आङर दिया और सामान को
डिलीवरी बाँय को नकद पैसे देकर आडर किया सामान ले लिया लेकिन सामान पसंद नहीं आने पर मैंने उसको डिलीवरी बाय को वापिस दे दिया, अमेजन ने मेरे पैसे वापिस नहीं दिये मुझे मेरे पैसे चाहियें बैंक में दो या नकद दो जैसे मैने दियेथे

I purchased one mobile named gerna kurta which cost 1882inr on immediately i cancelled one kurta on 10thdecember 2018 from amazon.in, i paid 1882 for cancellations they should return rs548 as my order id is[[protected]]
I request amazon to either replace or refund according to amazon india replacement is not under their policy so they were ready to refund the amount, they picked up the product from my home and according to them refund was issued on 19december but the problem is nothing is credited in my account, i already talked to bank customer support and personally visit more than 10 times to bank even i already talked to bank manager also but nothing works for me, bank told me until n unless amazon don't provide the refund how can they will credit into my account, amazon provide me one reference number which is (Refund ref no[protected] and i already show this thing to bank but still same situation, i tried to call amazon india several times but every time they told me it takes 24hrs and every time new person pick up my call and provide different solutions, i also send some mails to amazon regarding this issue but same answer all the time. Me they want the now i am fed up with amazon response so i am sending the proof some emails sarojini s [protected]

I have purchased redmi y2 phone from amazon under my exchange phone. Redmi y2 price is 10999. Exchange ph. Value rs. 3751. After rs. 724 bank discount i have paid rs. 6523. Due to defective piece i returned my phone & refund provided by amazon only rs. 5523 on 27 nov 2018 after adjusting cashback rs. 1000. I called-chat approx 70 times with amazon regarding my partial refund of exchange ph. Value rs. 3751. Every time from 28 nov 2018 given time limit of 24-48 hours but not credited in amazon pay bal. Too much time taking & every time told that ticket raised but no solution given. Excuse given that technical problems, inspection pending, but they are not proceedings my refund. Kindly help for refund my partial refund of my exchange ph. Value rs. 3751.

I had placed an order (ORDER NO[protected] )to buy a titan neo analog watch on[protected] for an amount of Rs 3996. And also received that order but somehow i dont like that watch and choosed to return.

On 05/11/2018 the courier boy of AMAZON had taken that watch from my house for that they also given a acknowledgement receipt. But after sometime they had not refunded my amount. I also communicated customer care number several times, every time they told that till they had not received the product.

And today also i have called customer care and they told that i had sent a fraudulent product, what nonsense this is, it is simply called cheating and taking our money. their courier boy taken that watch, he had checked the product and after that he gave the acknowledgement receipt. then how its possible.

simply i cannot throw my hard earned money.

My refund for the order[protected] of Rs.339.00 has been processed successfully on[protected]. The amount should reflect in my account by 11/2/2018.

The Refund Reference Number for the transaction is[protected].But till now refund is not available in my account ending with (740). Please initiate my refund as soon as you can

ORDER NO:[protected]

I ordered Honor7X smartphone (Costing Rs.9999) for my Dad on 10th Oct 2018 from Amazon which was supposed to be delivered at Hinganghat. However, Amazon delivered a wrong Phone (Redmi6A) consisting the Invoice of Redmi6A with 3rd person’s name on it. I followed the traditional way of replacing the product. I also talked to Customer care mentioning my grievance, they said the phone must have got replaced and the problem should be resolved soon.
When Amazon found out that the phone was actually replaced, they agreed to send the courier service to return back the wrong phone (Redmi6A). Since Hinganghat does not have Amazon’s Hub, delivery and the return is carried out by a local courier service. However, Courier service would not accept the return since Amazon didn’t send ‘reason for replacement’ to that courier service. This happened multiple times.
Post which Amazon’s Customer care asked me to carry out self-return. I followed the procedure and completed the self-return through another courier service named ‘First Flight’. I also mailed Tracking ID of the courier (Redmi6A) to Amazon. However, post stipulated time when I followed Amazon’s care back they said the product cannot be tracked and to ask respective courier service to send the valid Tracking ID.
On getting back the courier service (First Flight), they tracked the product which said, Product was rejected by Amazon. It’s been over 1 month now that the courier is not returned to me. When I get back to Amazon’s Customer Care they always reply that the product is not reached to our hub and it cannot be tracked. So Finally I end up having neither any of the 2 Phones nor my money (Rs. 9999).
You can see how reckless Amazon is to provide service. Customer care personals are Robots who states the same thing and assures to resolve the problem which they never do. It’s been over 2 months from the day of order placement and you can see a lot of effort and time was spend for nothing.
Finally, I desire to get the refund of my money (i.e. Rs. 9999) from Amazon.

Ordered sandisk 32gb class 10 micro sdhc memory card with adapter... 13 december, which was expected to be delivered at 16th december and the same was promised by the delivery agent on the same date through phone. After that i they didnt contact me and returned it to the sender without any intimation. When i contacted them today the delivery agent gave me some lame excuses that my address is far for delivery etc etc, though my address is exactly at the town where they normally deliver. The delivery agents have no knowledge regarding the places and the addresses. Such a waste of time for the customers, really disappointed with the experience.

I had ordered a samsung mobile phone on 15th october and i found a problem with that one. So that i have returned the product and claimed for the refund on 2 nd november. The returned product has been received by them on 10 th november. But till now i don't get my money back. Whenever i have contacted them they are convincing me with i have to wait for again seven more days.

I have ordered s product order id[protected] on 26th november 2018 from my amazon account they said that the product will be delivered with in 10th-13th december 2018. I have done the payment and i eagerly waited till 13th december but when i contacted to the amazon customer support they are saying that the product is cancelled and the refund will be initiated soon. Without any intimation they have cancelled my product. But i want that product. I have wasted my time waiting for the product. Even i want that product. I have requested them lot of times and they are not solving my problem.
So want to give a complaint on amazon. Please help me to get that product as soon as possible
Thank you.

I have ordered bike chain cleaner through amazon app, the product picture with description says net contain 475gms. however i received only 150gms, the issue immediately escalated to amazon team, they've simply said the customer must contact only the sellers. i feel cheated, still this product available in amazon website with same picture. i really don't know how many customer is going to be cheated the way I'm

Amazon.in order #[protected]
I placed an order in their question and answer section not was mentioned that usb cable will be provided. But now they are denying clearly and asking to get a refund which i don't want because if i purchase the product now it will cost me higher than i purchased.
Why should i return the product. Why are you guys insisting on returning. Nthe product. Why can't the seller provide the cables when he had mentioned in the question and answer section. Why should i suffer?
Email? [protected]@gmail. Comwhy should i return the product. Why are you guys insisting on returning. Nthe product. Why can't the seller provide the cables when he had mentioned in the question and answer section. Why should i suffer?

Hi

I have paid 2 of our landline bill via amazon on 13th of december but still the vendor didn't get the money from amazon while amazon has instantly debit me for the payment. So i paid directly to the vendor due to the reason for uninterrupted service supply. Below is the details of my two order.

Order no[protected] for bsnl landline payment of inr 4935.
Order no[protected] for bsnl landline payment of inr 2858.

Please reverse the amount instantly into my amazon pay. Because on 15th i paid to the vendor directly.

R/sir,
I would like to bring your kind attention that i have purchased a shoe (Reebok men's twist grey/black running shoes-8 us (Cn4449) vide order no[protected] dtd.15-oct-2018 from amazon.in and the same has been returned and handed over to courier person with another 2 items i. E. Mi3 band and computer graphics card on 27-oct-2018.

I got my mi3 replaced and refund of graphics card but not getting refund of shoes costing to rs.2149/-. I have contacted several times to amazon.in customer support officials and every time they took time to resolve this issue but till date they fail to resolve.

I am facing this kind of frustration and harassment...

I am ordered aadhya creation women's silk new arrival party wear wedding collection embroidred dress and there no product available in box so i want my money back. I want my refund as soon as possible. When i am reciving box tat time i am in meeting so that time i am not concentrate in that product. After coming in home i am opened it and there is nothing in product.

Amazon India — already 75 days passed still did not receive refund.
BHANU VISHWAKARMA
Hi, I would like bring your kind attention that i have purchased a product from amazon and refund on 1 oct. yet now i have not received refund i have tried to call them multiple times but still did not get any resolution, This is not first time i am facing the problem rather this has occured thrice It would be help full to provide a resolution...
Hello,

This is to confirm that refund for amount 1372.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference #[protected]

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.but not received any Amazon and other sources to payment many times are query BRANCH and bank customercare center but they are told me again an again nothing received any money this transaction and THIS data ...please help me sir

Hi,
I would like bring your kind attention that i have purchased a product from amazon and refund on 13 nov, yet now i have not received refund i have tried to call them multiple times but still did not get any resolution,

This is not first time i am facing the problem rather this has occured thrice

It would be help full to provide a resolution as soon as possible

I am tired of this kind of frustration and harassment

This is regarding the laptop worth rs 66292 with that i purchased from the amazon.in on 17th november 2018 and the product was delivered to me with no serial number on the invoice due to which i was never able to claim the extended warranty offered by the manufacturer as promotion. So on 23rd november 2018 manufacturer told me to resumbit the correct invoice so i emailed amazon regarding the issue and they assured me that i would be getting the correct invoice within few days but they never sent me so i again mailed their senior management team at [protected]@amazon.in and they again assured me by saying "they know how to make thing done" and from 28th november 2018 i have been asking them for a correct invoice for a product that i paid the full amount and they are not even providing me a genuine invoice with serial number, each time the reply that they are working with the corresponding team and sometimes they even say that they don't even know why their own corresponding is not replying them! Can you believe it that they themselves don't know when would their team reply to them or what's taking so long for their team to just regenerate and email the correct invoice! I even missed the extended warranty promotion due to their delays so they promised me that they would help me in purchasing the extended warranty at regular rate of rs 5200 by giving me the amount in their wallet but they never did, i would be attaching the email with whole conversation as proof.
It's been a month and i'm holding a product worth rs 66292 with no correct gst invoice! And i can not play this game forever so i want amazon to not only send the amount of rs 5200 to get the warranty at regular rate as promised as the promotion was missed due to their delays and also pay amount for each day of mental harassment, time and effort waste caused by them along with the correct invoice with serial number!

This is regarding the laptop worth rs 66292 with order id[protected] that i purchased from the amazon.in on 17th november 2018 and the product was delivered to me with no serial number on the invoice due to which i was never able to claim the extended warranty offered by the manufacturer as promotion. So on 23rd november 2018 manufacturer told me to resumbit the correct invoice so i emailed amazon regarding the issue and they assured me that i would be getting the correct invoice within few days but they never sent me so i again mailed their senior management team at [protected]@amazon.in and they again assured me by saying "they know how to make thing done" and from 28th november 2018 i have been asking them for a correct invoice for a product that i paid the full amount and they are not even providing me a genuine invoice with serial number, each time the reply that they are working with the corresponding team and sometimes they even say that they don't even know why their own corresponding is not replying them! Can you believe it that they themselves don't know when would their team reply to them or what's taking so long for their team to just regenerate and email the correct invoice! I even missed the extended warranty promotion due to their delays so they promised me that they would help me in purchasing the extended warranty at regular rate of rs 5200 by giving me the amount in their wallet but they never did, i would be attaching the email with whole conversation as proof.
It's been a month and i'm holding a product worth rs 66292 with no correct gst invoice! And i can not play this game forever so i want amazon to not only send the amount of rs 5200 to get the warranty at regular rate as promised as the promotion was missed due to their delays and also pay amount for each day of mental harassment, time and effort waste caused by them along with the correct invoice with serial number!

My account no[protected]
Customer id[protected]
I purchased a product on amazon on 5th of november month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 4th of this month maximum time frame was 7 days. Still it was not reflected in my account. They had provided the refund reference number as[protected]. I had contacted your customer service. They didn't give proper reason. Please check and confirm the status and send my money.