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Updated: Dec 19, 2025
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R
RakeshK_R
Dec 10, 2018
Resolved
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Address: 560098
Website: amazon.in

Prepaid orders: order#[protected]https://www.amazon.in/gp/product/B07DH7DL19/ref=oh_aui_detailpa...⇄ and order#[protected]https://www.amazon.in/gp/product/B073V1YWPM/ref=od_aui_detailpa...⇄

For both above orders placed on amazon.in, the subjected incident has happened.

Fraud delivery by amazon.in, wherein the product is not delivered to the customer, rakesh k r (Me) but updated the same as delivered on amazon app. Either delivery guys are selling the products to someone they want or prepaid orders are not getting delivered on time by poor management of amazon.in management (Delivery).

The management is not aware of where the delivery guys are delivering, the tracking is not done properly.

Is the customer responsible for personally undertaking delivery of the products we have ordered?
Dec 25, 2018
Complaint marked as Resolved 
Again amazon delivery hub had updated wrongly of the product delivery status of both the orders mentioned in the ticket. Had to go in person to the delivery hub and collect the products verifying the products in person. If me as a paying customer have to collect every time personally, amazon should shut down their delivery business or pay me to collect my ordered products in person.
Amazon India customer support has been notified about the posted complaint.
Dec 10, 2018
Updated by RakeshK_R 5 working days they say they will deliver but they wont deliver on time. Never ordering again from amazon.in for items less than 5K.
Have followed up multiple times with amazon customer care, they follow procedures/protocols and policies that wont help a frustrated buyer who has paid money upfront for orders involving medical emergencies.
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I'm a daily transaction member of Amazon but I haven't received cashback on a recharge of ₹35.00.kindly Amazon give me cashback me for above reasons. I'm very excited, interested, satisfied, trusted with amazon. Quickly take action amazon & refund my offer...

orders are not delivered but wrongly updated as delivered on amazon app - Comment #3294032 - Image #0
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Amazon has not credited refused : ORDER #[protected] and has cheated and delayed my refund.
it has been since 5 days of refunded of trouser, a
Amazon is cheated..
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I had canceleld my order on 1st Decmber order (ORDER #[protected]
; Amazon has cheated and not credited my cancelled order (ORDER #[protected]

My refund of 329/- is not credited for my order cancelled, .
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    I
    Ibrahim Azeez
    Dec 9, 2018
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    unable to get my refund

    Dear sir, i ordered kitchen chimney for my house, and i paid through my debitcard of ecobank, liberia, west africa, they sent the information of refund, i went bank the money has not refunded, so i request you to do the needful,

    Shipping address: chasmeena ibrahim chasmeena ibrahim 84, main road kadayanallur, tamil nadu, 627759 in

    The invoice. Order no:[protected] credit note no: blr7-c-142947 original...
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    S
    samatul
    from Mumbai, Maharashtra
    Dec 9, 2018
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    Hello,
    I have ordered one grey colour shoes :
    View order & return details
    Order date :
    03-dec-2018
    Order #[protected]
    Order total
    850.00 (1 item)
    &received several years old shoes with defective packaging.
    Please don't cheat customers like this. It takes years to build trust!
    Please register it as a complaint & i want compensation for this.
    Regards,
    Atul ojha
    [protected]
    [protected]@gmail.com
    +4 photos
    Amazon India customer support has been notified about the posted complaint.
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      U
      Unoleo
      Dec 9, 2018
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      Website: amazon.com

      It's early december 2018. Amazon is offering thru december 2018 “….. Free shipping to all customers this holiday season, starting monday. Amazon didn't say when the promotion would end but described the duration as "limited." it marks the first time in recent memory amazon has removed the minimum order requirement for its free super-saver shipping tier.” (Source: business insider.com, 11/05/18).

      So i went to amazon for a simple pedometer, and found one for “$9.47 & free shipping” is in it's description. But uh-oh, “add-on item” is also part of the description, which apparently means i can't just buy this simple and desirable pedometer, maybe because it is too cheap to allow me to buy as a stand-alone item?

      Then i looked at other amazon-sourced pedometers, and found one for $5.71 & free shipping and since it's not an "add-on item", i could buy it, stand-alone. But i don't want this brand or it's design, so i went to the manufacturer of the $9.47 (Amazon-priced) item and bought it directly from the manufacturer.

      Amazon, you are inconsistent with your policies and prices. Savvy consumers do not trust you, so we shop elsewhere. Adios, amazon.
      Amazon India customer support has been notified about the posted complaint.
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        L
        Lalita Manocha
        from Muzaffarnagar, Uttar Pradesh
        Dec 9, 2018
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        Address: 203201

        I placed an order to amazon and paid rs.11, 790/- in advance payment on 18 november 2018. The order was cancelled by amazon citing my address as out of delivery area. I received an email from amazon on 27 nov. 2018 that refund has been processed. I again received an email from amazon on 30 nov.2018 intimating me my six digit refund reference number. I had paid from yes bank saving account debit card (Master card) so payment was to be credited back to that account only. But it is not credited back till date. I contacted yes bank customer care they are insisting on 23 digit refund reference number to be able to trace the refund. Amazon is not co-operating and not intimating us the 23 digit refund reference number or giving us any other documentary evidence of refund done from their side. I have lost my hard earned money.
        Amazon India customer support has been notified about the posted complaint.
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          C
          Chandan Kumar M
          from Gurgaon, Haryana
          Dec 8, 2018
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          Address: Gopalganj, Bihar
          Website: www.amazon.com

          Dear sir amazon processed a refund of rs 360 which has not been credit in my account they send me a refference number for txn and say that if refund is not credit in my ac then if i shall call you and mention that reference number than you will be credit my refund in my ac so i am sending you a refference number screen shot plz check it and help me cell-[protected] thank u a/c number-[protected] ifsc code-bkid0004690...
          +1 photos
          Amazon India customer support has been notified about the posted complaint.
          Dec 08, 2018
          Updated by Chandan Kumar M           Order id is[protected]

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            P
            PRABH@PREET
            from Amritsar, Punjab
            Dec 8, 2018
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            Address: Amritsar, Punjab, 143001

            Placed order online dt 7th Sep-2018
            Order Ref:[protected]

            Complaint registered with consumer complaints forum dt 3rd Nov-2018.
            But no response till date.

            Again requesting to resolve the matter

            Lot of embarrassment

            i did not expect from Amazon for such poor response.

            kindly help

            pritpal
            Amazon India customer support has been notified about the posted complaint.
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              G
              gauravddn
              from Noida, Uttar Pradesh
              Dec 8, 2018
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              Address: 248001

              My 100% paid item order not yet delivered by amazon dispite several compaint calls & messages sent to amazon but till date no clearty regarding the delivery for my 100% paid order.
              Very very disapointed with the company complaint call center.

              Need help to get my order delivered soon.
              Gaurav anand
              30-72/1 rajpur road
              Dehradun-248091
              +[protected]
              +2 photos
              Amazon India customer support has been notified about the posted complaint.
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                N
                naveenarora1
                from Gurgaon, Haryana
                Dec 8, 2018
                Resolved
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                Resolved

                Pl. Refer to amazon.in online order no.[protected] for two items placed on 21-11-18, items received on 25-11-18 and return request created for both the items on 25-11-18 & items picked up on 26-11-18 amounting to rs. 1050. Both the items were picked up by their delivery agent after proper verification and checking of the items.
                Thereafter i get email from amazon on 03-11-18 about one item of the order i. E dynore stainless steel cup set, 120ml each, set of 6, red that they have received different item.
                About the other item i. E pigeon stainless steel coffee cup set of 4 (With lid) which was also picked up for refund there is no communication & refund is pending.

                Both the items were picked up by amazon transport service. It is responsibility of pickup service to check and verify the items. I had handed over the same and correct items to the pickup person.

                Since on that particular day and same time there were two items which were picked up for return order there is a strong possibility that items could have interchanged while sending due to mistake of amazon transportation service.

                Amazon is neither giving the products back to me and neither processing the refund for both items for rs. 1050. They are charging me for the products they have in their possession.
                Dec 12, 2018
                Complaint marked as Resolved 
                Company has refunded the amount & problem has been solved.
                Amazon India customer support has been notified about the posted complaint.
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                  E
                  EvangelineBax12
                  from Nashik, Maharashtra
                  Dec 8, 2018
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                  Address: 411038
                  Website: www.amazon.in

                  I had placed an order with amazon on 26th november 2018 for honor8x (Blue.4gb ram, 64gb storage) the order id is[protected]. Instead of the phone which was actually ordered, we have received a delivery of 2 bars of soap in the box of some other brand of phone (Samsung). I had attached the photos also for reference. I had kindly requested them for a complete refund of the payment that i had made for this item through online banking as soon as possible. With reference to the earlier emails received from amazon i had uploaded my proof of id on my amazon account to expedite the process of investigation. I had completely and immediately co-operated. The following was the response-based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time. The call center executives and the emails give the same automated responses. Tweeted @amazonhelp, @amazonindia. Received the same automated responses. Requesting for a refund.
                  +5 photos
                  Amazon India customer support has been notified about the posted complaint.
                  Dec 14, 2018
                  Updated by EvangelineBax12                   I had placed an order with amazon on 26th november 2018 for honor8x (Blue.4gb ram, 64gb storage) the order id is[protected]. Instead of the phone which was actually ordered, we have received a delivery of 2 bars of soap in the box of some other brand of phone (Samsung). I had attached the photos also for reference. I had kindly requested them for a complete refund of the payment that i had made for this item through online banking as soon as possible. With reference to the earlier emails received from amazon i had uploaded my proof of id on my amazon account to expedite the process of investigation. I had completely and immediately co-operated. The following was the response-based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time. The call center executives and the emails give the same automated responses. Tweeted @amazonhelp, @amazonindia. Received the same automated responses. There was a visit from people posing as Amazon representatives asking about the case.No prior intimation was given.The next day got a call from a fraud saying that refund has been approved and asked me for bank details. Most shocking fact was that he knew all my the mobile nos. and the exact amount to be refunded. Concluded that some bigger scam was going on with personal information being leaked. Lodged a NC complaint with the local police and deleted my Amazon account.Informed Amazon so that they don't credit the refund to someone else who has stolen my identity. Received automated responses.
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                    A
                    Ammekere Ravindra
                    from Mangalore, Karnataka
                    Dec 7, 2018
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                    Address: Dakshina Kannada, Karnataka, 575001

                    Order no.[protected].

                    This shipment supposed to deliver on 06/12/2018. There was no telephone calls from the delivery representative yesterday and even today. I was at my home, the whole day waiting for this shipment. It is not delivered today also.
                    I had already paid for this item.

                    Kindly look into this issue and give me the feedback
                    Amazon India customer support has been notified about the posted complaint.
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                      N
                      Nanavanalla
                      from Bengaluru, Karnataka
                      Dec 7, 2018
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                      Address: Bangalore, Karnataka, 560010
                      Website: Amazon.in

                      This is my order number:
                      [protected] dated 15-august-2018 and i was ordered total rs. 7534/- but after get delivered of products i realised that are not original items which i ordered so please give original products or refund my money please.
                      Order details:
                      1. Tommy hilfiger men's casual trousers
                      Asin : b0742m87h4

                      2. Us polo men's checkered regular fit casual shirt
                      Asin : b07dwvvt5p

                      3. Tommy hilfiger men's cotton sweater
                      Asin : b0742m89yl

                      Out of these products 1&3 was wrong items number 2 was correct and i already returned all three items to you and your pick up team collected but till now i am waiting for the product but amazon.in not responding to my request.

                      So i hereby requesting you to send products which i ordered or provide refund for the same.

                      Rudresh
                      +3 photos
                      Amazon India customer support has been notified about the posted complaint.
                      Dec 07, 2018
                      Updated by Nanavanalla                       Kindly resolve this problem please
                      Jan 09, 2019
                      Updated by Nanavanalla                       Still not resolved yet my complaint
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                        J
                        Jobin Vargheese
                        from Punalur, Kerala
                        Dec 7, 2018
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                        I have an issue with my account and my order. Yesterday i have ordered a product on amazon after 2 minutes i got a message that my order is cancelled. I hace paid 178rs for that product and the amount has been deducted from my bank account. I have contacted your customer service then they told me that my account is on hold. Why is that happening? And what do you mean by hold. I want my refund as soon as possible. So please help me and give me a solution for this problem and my refund.
                        Amazon India customer support has been notified about the posted complaint.
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                          V
                          Vishal Sikaria
                          from Pune, Maharashtra
                          Dec 7, 2018
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                          Website: Amazon.in

                          - found that the product was tampered, both the box as well as the product.
                          - the silver plate of the middle burner was bent and totally different then to the other two silver plates.
                          - amazon mentioned exchange/return etc, but we get option to only return, no exchange of product.
                          - amazon support only favors their re-sellers and their reputation.
                          - there management completely denied to talk to the re-sellers and take corrective measures if a wrong and tampered product is delivered to the customer.


                          Amazon is getting pathetic in terms of customer service!!! : (
                          Waste of time and energy.
                          Amazon India customer support has been notified about the posted complaint.
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                            R
                            Raja.israr
                            from Chennai, Tamil Nadu
                            Dec 7, 2018
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                            Address: Indore, Madhya Pradesh, 452001

                            I am israr ali sayyed, i was purchased a mobile (Redmi y2_32gb_blue).
                            I was already complain on amazon customer care many time but they send mail that your mobile peak from your address than refund will be transfer in your account but no one come and peak the mobile.
                            Please cooperate me and check my amazon account and see my mail and call details.
                            If at this time no any action will taken bye your organization i will take action and take help of consumer forum of goverment of india.
                            Amazon India customer support has been notified about the posted complaint.
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                              V
                              vinay divate
                              from Bengaluru, Karnataka
                              Dec 7, 2018
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                              Address: Hyderabad, Andhra Pradesh
                              Website: www.amazon.in

                              Dear team,
                              I purchased i phone 6 order placed on 28 nov. 2018 & received on 3rd dec 2018, when i received the phone the small scratches observed on apple logo, & i touched with amazon for replacement, but i was shock that there is apple service center number is there instead of amazon. So finally i called them & explained the issue, apple representative saying it should be replace from amazon because product purchase from amazon. When i get touch with amazon saying it should replace by apple, now tell me if any product purchased from amazon that costumer go to the manufacturer? After one more discussion had with apple team they booked me an appointment with apple care to understand the issue, after service center visit, i have report that its clearly saying its cosmetic damage not physical damage & can get replacement from amazon, attached report and photos. For refernce. I need replacement from amazon because i purchased from amazon. & amazon is not authorized seller (Confirmed by apple) of apple then hoe they are selling.. If this issue cant resolve i will legally case on amazon.
                              I need replacement within return period
                              +2 photos
                              Amazon India customer support has been notified about the posted complaint.
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                                Z
                                zafirah
                                from Srinagar, Jammu and Kashmir
                                Dec 7, 2018
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                                Website: www.amazon.in

                                I purchased samsung galaxy note 8 from amazon india at aprice of 44000 in a 2 tier packaging. The outer packaging was crushed at the time of delivery but the inner one seemed to be ok then. But within 1 -2 months o[censored]se, the display of the phone developed some spot. On contacting amazon, i was asked to contact samsung service center who insected my device and said te device cant be covered under warranty as the error is notmanufacturing error n seems to be some impact on the phone. The impact is not from me as seen by the samsung service center too as the phone is absolutely scratcless. They inferred the impact to be during transportation. On contacting amazon again n apprising them of the situation, they are not ready to provid ethe replacement quoting 15 days of replacement policy is over. I have purchased the phone from amazon at 44000, the samsung center quoted it may cost another 15000 for display replacement. I m made to suffer as its making me waste 44000 plus 15000 for no fault of mine. I atled to an executive of amazon who wasnot even ready to redress the problem. I cannot throw 60000 in dustbin. I need a replacement of the product or efund from amazon on immediate basis.
                                Amazon India customer support has been notified about the posted complaint.
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                                  M
                                  manoj tandel
                                  from Pune, Maharashtra
                                  Dec 7, 2018
                                  Resolved
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                                  Resolved

                                  The product which i have ordered on 2 october 2018 has not been received from last two months. Please return me the refund amount of the product asap. Even after calling many a times i have not received any valid reasons for delaying the refund of the product as it was said will get it within 3 -4 working days. Now it has been 2months and i have still not got the refund (Rs:2, 949.00) for the same.
                                  +1 photos
                                  Dec 15, 2018
                                  Complaint marked as Resolved 
                                  Got the refund on 11 Dec. 2018
                                  Amazon India customer support has been notified about the posted complaint.
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                                    Pravinchetri
                                    from Gondia, Maharashtra
                                    Dec 7, 2018
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                                    Address: 441807
                                    Website: [email protected]

                                    Sir, my name is pravin ramesh chetri. My address is at po. Bamhani ta sadak arjuni district gondia state maharashtra 441807. As i had ordered a mobile phone on amazon.in on date 18/02/2018
                                    I got that parcel but when i received i saw the piece was defective the mobile had a problem in its display so i returned the product back on date 28/02/2018 by post but till now i didn't get my money back and then when i made a call in the company for requesting for my refund but they told that the box was blank... But i have all the proofs and details about the post i had done from here to amazon so please kindly accept my request and refund my money back or else i will put the complaint against your company
                                    The product details are as follows,
                                    Name - pravin chetri
                                    Mobile no.-[protected]
                                    Email - [protected]@gmail.com
                                    1. Mobile name and model no.- |voom| me 5iv 505
                                    [champerge gold].
                                    2. Sold by - appario retail private limited
                                    3. Order date - 18/02/2018
                                    4. Return date - 28/02/2018
                                    5. Order number[protected]
                                    6. Product price - 4499 online payment
                                    +3 photos
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                                      K
                                      [email protected]
                                      from Hyderabad, Telangana
                                      Dec 6, 2018
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                                      Address: Rangareddy, Andhra Pradesh, 500070
                                      Website: [email protected]

                                      My order:[protected] indian women blue and beige embellished saree
                                      Purchased on November 30, estimated delivery date is December 6
                                      Sir Saturday i.e, on December 8 is our function saree is urgent for us
                                      I had contacted your customer care for many times, but no issue understand our emergency and deliver it by tomorrow i.e by December 7 night
                                      Understand our issue and solve it soon by delivering our product
                                      Amazon India customer support has been notified about the posted complaint.
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