Amazon India Complaints & Reviews

Hi

I have paid 2 of our landline bill via amazon on 13th of december but still the vendor didn't get the money from amazon while amazon has instantly debit me for the payment. So i paid directly to the vendor due to the reason for uninterrupted service supply. Below is the details of my two order.

Order no[protected] for bsnl landline payment of inr 4935.
Order no[protected] for bsnl landline payment of inr 2858.

Please reverse the amount instantly into my amazon pay. Because on 15th i paid to the vendor directly.

R/sir,
I would like to bring your kind attention that i have purchased a shoe (Reebok men's twist grey/black running shoes-8 us (Cn4449) vide order no[protected] dtd.15-oct-2018 from amazon.in and the same has been returned and handed over to courier person with another 2 items i. E. Mi3 band and computer graphics card on 27-oct-2018.

I got my mi3 replaced and refund of graphics card but not getting refund of shoes costing to rs.2149/-. I have contacted several times to amazon.in customer support officials and every time they took time to resolve this issue but till date they fail to resolve.

I am facing this kind of frustration and harassment...

I am ordered aadhya creation women's silk new arrival party wear wedding collection embroidred dress and there no product available in box so i want my money back. I want my refund as soon as possible. When i am reciving box tat time i am in meeting so that time i am not concentrate in that product. After coming in home i am opened it and there is nothing in product.

Amazon India — already 75 days passed still did not receive refund.
BHANU VISHWAKARMA
Hi, I would like bring your kind attention that i have purchased a product from amazon and refund on 1 oct. yet now i have not received refund i have tried to call them multiple times but still did not get any resolution, This is not first time i am facing the problem rather this has occured thrice It would be help full to provide a resolution...
Hello,

This is to confirm that refund for amount 1372.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference #[protected]

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.but not received any Amazon and other sources to payment many times are query BRANCH and bank customercare center but they are told me again an again nothing received any money this transaction and THIS data ...please help me sir

Hi,
I would like bring your kind attention that i have purchased a product from amazon and refund on 13 nov, yet now i have not received refund i have tried to call them multiple times but still did not get any resolution,

This is not first time i am facing the problem rather this has occured thrice

It would be help full to provide a resolution as soon as possible

I am tired of this kind of frustration and harassment

This is regarding the laptop worth rs 66292 with that i purchased from the amazon.in on 17th november 2018 and the product was delivered to me with no serial number on the invoice due to which i was never able to claim the extended warranty offered by the manufacturer as promotion. So on 23rd november 2018 manufacturer told me to resumbit the correct invoice so i emailed amazon regarding the issue and they assured me that i would be getting the correct invoice within few days but they never sent me so i again mailed their senior management team at [protected]@amazon.in and they again assured me by saying "they know how to make thing done" and from 28th november 2018 i have been asking them for a correct invoice for a product that i paid the full amount and they are not even providing me a genuine invoice with serial number, each time the reply that they are working with the corresponding team and sometimes they even say that they don't even know why their own corresponding is not replying them! Can you believe it that they themselves don't know when would their team reply to them or what's taking so long for their team to just regenerate and email the correct invoice! I even missed the extended warranty promotion due to their delays so they promised me that they would help me in purchasing the extended warranty at regular rate of rs 5200 by giving me the amount in their wallet but they never did, i would be attaching the email with whole conversation as proof.
It's been a month and i'm holding a product worth rs 66292 with no correct gst invoice! And i can not play this game forever so i want amazon to not only send the amount of rs 5200 to get the warranty at regular rate as promised as the promotion was missed due to their delays and also pay amount for each day of mental harassment, time and effort waste caused by them along with the correct invoice with serial number!

This is regarding the laptop worth rs 66292 with order id[protected] that i purchased from the amazon.in on 17th november 2018 and the product was delivered to me with no serial number on the invoice due to which i was never able to claim the extended warranty offered by the manufacturer as promotion. So on 23rd november 2018 manufacturer told me to resumbit the correct invoice so i emailed amazon regarding the issue and they assured me that i would be getting the correct invoice within few days but they never sent me so i again mailed their senior management team at [protected]@amazon.in and they again assured me by saying "they know how to make thing done" and from 28th november 2018 i have been asking them for a correct invoice for a product that i paid the full amount and they are not even providing me a genuine invoice with serial number, each time the reply that they are working with the corresponding team and sometimes they even say that they don't even know why their own corresponding is not replying them! Can you believe it that they themselves don't know when would their team reply to them or what's taking so long for their team to just regenerate and email the correct invoice! I even missed the extended warranty promotion due to their delays so they promised me that they would help me in purchasing the extended warranty at regular rate of rs 5200 by giving me the amount in their wallet but they never did, i would be attaching the email with whole conversation as proof.
It's been a month and i'm holding a product worth rs 66292 with no correct gst invoice! And i can not play this game forever so i want amazon to not only send the amount of rs 5200 to get the warranty at regular rate as promised as the promotion was missed due to their delays and also pay amount for each day of mental harassment, time and effort waste caused by them along with the correct invoice with serial number!

My account no[protected]
Customer id[protected]
I purchased a product on amazon on 5th of november month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 4th of this month maximum time frame was 7 days. Still it was not reflected in my account. They had provided the refund reference number as[protected]. I had contacted your customer service. They didn't give proper reason. Please check and confirm the status and send my money.

I purchased royal pet anti-chlorine + general aid + anti-ich + anti fungus rid-all fish medicine - 120ml (4 bottles), order #[protected] from amazon.in on dated 7 dec 2018, the date of delivery of this product was 12 dec 2018 (Amazon delivery team-ats) and i request for reschedule for the delivery date to 15 dec 2018 (Request made on dt 10 dec 2018) on aprovel of request the date of delivery is scheduled to 15 dec 2018, but the product is not delivered and on contacting to customer care no valid response is given to me, same thing happens on 16 dec 2018 on contact to customer care. The amazon fulfilled product has to be delivered on time as i pay for it. No service or sms is given to me for the delay of delivery. It is responsibility of amazon to deliver the product safely and on the committed date but amazon india fails to do that and the reply of customer care is so pathetic that they are trying to say that it is the customer mistake to order or shop from amazon. Their behavior is so rude that they even do not try to understand the customer filling and the problem faced by the me. I demand compensation and want to register complaint against them in consumer court for proper justice. Amazon must provide training to their customer care to resolve the customer issue properly and within time. The product is yet not delivered.

Im kushal sharma, recently i have bought ubon bluetooth handfree from seller arora point on amazon.in last month. But product was damaged, so i requested for return request, but seller didnt picked that product, also amazon denied to give refund.

Its been a month, since ive requested for return, and been waiting since then.

Below im wrting order details
Order date

16-nov-2018

Order #

[protected]

Order total

818.00 (1 item)

Kindly tell them to refund my money soon.

Regards
Kushal
[protected]

I had placed an order for pampers new born baby diaper (24 counts) sold by cloudtail india private limited. It was delivered on 15th december but it was found that the diapers were of different size.in place of new baby diapers, pampers carw xl size packet was delivered to me. It is found that diapers doesnt come under return polict. Then will u kindly guide me what i should do? Do i have to wait for the new born baby to wear the xl size.
Thanks

I have searched for a product "maharsh silicon moisturising heel swelling pain relief foot support to eliminate cracks" in amazon.in

I don't have prime membership and i have to pay for shipment. So, i asked my friend who has prime membership to order it for me and i was shocked by seeing the price shown for the same product for prime customer.

Price details:
Non prime customers: ₹89 + ₹77 delivery charge (Mrp: ₹599)
Prime customers: ₹174 + free delivery (Mrp: ₹232)

I was not expecting such a cheap minded business ethics from big player like amazon.

Never ever trust amazon!!

I have purchased a bookmyshow voucher of 500 from amazon pay on dec 08 2018... The next day when i'm trying to redeem that voucher, it was showing that "sorry. The offer you trying to avail does not exist or expired" when i had a discussion with the customer service guy. He told me sorry for the inconvenience sir, we will send you the different voucher on your mail. But instead of sending the different voucher, he sent me the same voucher about which i was complaining him. Then i write a mail to the amazon service team with the screenshot shot of the failure while redeeming the voucher on dec 9, they told me they will resolve the problem with in 48 hours which they didn't.
Then again i called them on 12th dec. The service guy told me sir we will refund you i
Your amount in your amazon pay wallet within 2 hours but he sent me again the same old voucher which and still not received any sort of return from them.

Hello sir, i have ordered[protected]) laptop online (https://www.amazon.in) on 9th dec with same day delivery option, this means i will get guaranty product on same day. But they didn't delivered the product on 9th, i tried to contact courier team multiple time but no response. Later i spoke with call center (6 pm) they promised me to deliver product on 9th before 9.30 pm. But they never came and delivered the product. Next day when i spoke with customer care, again they promised i will get product on 10th dec before 9.00 pm, but failed again with no response. Later i tried to escalate with their management and spoke with their mangers and leaders, even they promised me to get product on 11th dec. But didn't got.

Later did follow-up, they said product is returning to warehouse, as they was unable to contact me, and later they will replace the order and i will get it by 14th dec.

On 14th i didn't received any product and call.

Again tried to call care center on 15th, now they are saying product had issue so we cancelled it and refund has been initiated. I told i don't want refund please reorder it, and then they are saying they won't able to order its need to done by myself again. But when i am checking online the product price got increased with 5000, to order i need to pay more money and care can't help me in this.

I am really tired talking to them and need your help in this so they should not cheat any other peoples. They are keep on saying lie and making wrong promises.

Even i said will raise consumer complaint for this, they are not worried of this and saying yes please go and do it.

Thanks.

My account is on hold from 1+ hold because my nephew filled some fake credit card details to my account. I have 1000+rupees in my amazon account.
I contacted them about 30+ times byt every time they are sending same mail that we are not able to confirm your billing details affiliated card with 9501 but as i already said that that card isn't mine. I said i am ready to provide my any details and documents but same reply every time they are not listening to me i said atleast give me my money back because i am very poor. That money is very worthy for me
But they aren't listening
Please help
My number - [protected]
My mail id - [protected]@gmail.com

Dear all i have order a kevin led smart tv on 8 december which i received on 10 december but the box was empty and only thermocoal and remote was inside when i call to customer care they said we need 3 days to investigate it then i receive a call from one person to enquire about product. He said that he will send someone to check my home i said no issue you can send after that he didn't send anyone and today on 16 december when i call they said we can't refund the money we have delivered led to you this is your headache whether the box was empty or not. Please help me out i have taken that led by collectin g money of one year please help me out order id # 405 [protected]

I purchased a product from amazon order id[protected] samsung on5 pro.
I received a damaged project. I complaint about it and a amazon technician come and check that product is damaged when received. Amazon accept its return but they pick this product i complaint them many times but they told that they pick tomorrow after 1 month they told to self return this product i tried and finally after many problems i returned the product by dtdc caurrier to the seller's address mentioned in bill. But seller refused to take the product. They don't do anything for it. So please help me.
Order id[protected]
Amazon registered mobile no. [protected]
Email vije. [protected]@gmail.com

I ordered dymatize whey protein from amazon. The delivery boy handed me the protein cartoon. When i opened the box it was filled with foam. At the same time i complaint this issue to amazon customer care serice. They assured me that the box will be taken back by our executive very soon and our investigation team will look about this problem. And they also assure me that they will either refund my money or replace the box. I also book my refund and replacement on amazon app. But on pick up day msg from amazon came for the pick up of product but they themself cancelled the pick up. And when i called the courier boy he said to talk to the senior authorities and when i called them they said that mail will come to us from amazon for pickup then only we will take your product
And on the date of 7 december which is given by them for problem resolution they said we can’t refund or replace this product
So we want that our money should be refunded or replace the empty product with the filled product which i ordered.

I wanted to order a book today. While placing the order, it asked if i would like to place order under prime category. It did not mention the charges for the prime membership.
I chose prime category and wanted to make payment against the book through netbanking. As soon as i authorised my bank to make the payment for the book, i was surprised that the debit included rs. 999 for the prime membership.
I feel cheated and do not wish to take the prime membership. Please refund my money immediately.

Rakesh dhawan
[protected]

Orders ordered through amazon are not delivered to address to given address instead amazin delivery agent has called me and told me collect the parcel which is 25kms away from delivery address. And mentioning as am refused the order. Even after several complaints registered in amazon customer care no actions are taken.
Images are attached for your reference