Amazon India Complaints & Reviews

How amazon partner with seller to charge more than mrp?
Sivasankar: i can see that the seller has replied that the price is 559 only
Me: i had emailed the original price from the manufacturer 399/-
Sivasankar: yes, for that the seller has replied that, the mrp is 559 only
Me: mrp was erased?
Sivasankar: i really feel sorry for it
Me: it is clear looting by the seller?
Sivasankar: we are really sorry for it
I will surely send this issue to the concerned team and make sure necessary actions are taken.
This will surely not happen again.
Me: what about charged above mrp?
Sivasankar: we will surely take necessary actions, and make sure it don't happen again.
Me: /what about the amount i had paid above mrp?
Sivasankar: please contact the seller and ask him for the price difference, so that he will reply within 48 hours regarding it
Me: you know he will keep saying different price, only help from side is possible?
Sivasankar: he has to help with the difference vinod
Please contact him, he will surely reply with a solution.
Me: already he had replied with the same answer
It seems you do not want to help me in this matter?
Sivasankar: we don't have the options to help you, since it is seller full filled order
Only he can help you
Me: that means you dont have any control over seller?
Sivasankar: we can also only contact them and ask them to help you
Me: that means they are free to loot and cheat customers?
Sivasankar: no, they can't do it, we surely take the necessary actions.
Me: when more than 3 weeks?
Sivasankar: it will not happen in future.
Me: but what about the amount already paid over mrp?
Sivasankar: please contact the seller, they will help you
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's
Still connected. If you aren't able to respond in 1 minute, this chat will close
Me: i again repeat, that means seller is free to cheat customer from your website and you do not want to help the customer when seller is not listening
Sivasankar: he has replied that the mrp is 559 only, if you are not satisfied, please contact him with the full details, please mail him, he has to reply to you within 48 hours
Me: again same way to delay settlement
Sivasankar: it is the only solution
Me: when i repeat he come with same answer
Sivasankar: only he can help you with the difference
You have the proof right, please mail him with it, he must accept it this time.
Me: that only means seller is free to cheat and you know settlement will not take place?
Sivasankar: you have the proof right, please mail him with it, he must accept it this time and help you
Me: you have no role in this issue?
Sivasankar: i will also contact the seller regarding it to help you
Me: the proof i had already given you
Sivasankar: please send it in mail to him and ask him for the amount
Me: the manufacturer web site display the price?
Sivasankar: they would have different rates.
The rate will vary from there to amazon
We cannot assure the same price
Me: the mrp was erased it is clear cheating, and you are partner with the seller?
Sivasankar: he rate in amazon, is fixed by the seller, please contact them
Me: that means you are partner with the seller in cheating and looting?
Sivasankar: i cannot comment on it
Me: that means yes
Sivasankar: i cannot comment on it

I have purchased a mobile handset from amazon.in moto g5splus. They have sent me a defective piece. The sim card was not detecting in the phone. I asked amazon to replace the item but as other mobile handset was not available with the seller they said that they will return the product and refund the amount into my bank account. A pick up was scheduled for the next day by amazon on 2nd dec '18 but pick was cancelled next day as imei number on mobile and mobile box doesn't match. Again i called amazon customer care they said they assure me that now this will not happen again. Again the pickup was arranged and cancelled next day on 6th dec'18. And now again it was cancelled today on 9th dec'18 for the same reason and again for the 4th time pick up is arranged for 10th dec with so much of assurance and confirmation mail from amazon senior escalation team that it will happen but today also it is cancelled. Now again the pickup is arranged for 11 dec 18.
Their customer care team is just illiterate. They don't have any idea when they talk regarding the product. They just cancel it. Pathetic service and defective products is the goodwill of amazon.

Prepaid orders: order#[protected]https://www.amazon.in/gp/product/B07DH7DL19/ref=oh_aui_detailpa...⇄ and order#[protected]https://www.amazon.in/gp/product/B073V1YWPM/ref=od_aui_detailpa...⇄

For both above orders placed on amazon.in, the subjected incident has happened.

Fraud delivery by amazon.in, wherein the product is not delivered to the customer, rakesh k r (Me) but updated the same as delivered on amazon app. Either delivery guys are selling the products to someone they want or prepaid orders are not getting delivered on time by poor management of amazon.in management (Delivery).

The management is not aware of where the delivery guys are delivering, the tracking is not done properly.

Is the customer responsible for personally undertaking delivery of the products we have ordered?

Dear sir, i ordered kitchen chimney for my house, and i paid through my debitcard of ecobank, liberia, west africa, they sent the information of refund, i went bank the money has not refunded, so i request you to do the needful,

Shipping address: chasmeena ibrahim chasmeena ibrahim 84, main road kadayanallur, tamil nadu, 627759 in

The invoice. Order no:[protected] credit note no: blr7-c-142947 original...

Hello,
I have ordered one grey colour shoes :
View order & return details
Order date :
03-dec-2018
Order #[protected]
Order total
850.00 (1 item)
&received several years old shoes with defective packaging.
Please don't cheat customers like this. It takes years to build trust!
Please register it as a complaint & i want compensation for this.
Regards,
Atul ojha
[protected]
[protected]@gmail.com

It's early december 2018. Amazon is offering thru december 2018 “….. Free shipping to all customers this holiday season, starting monday. Amazon didn't say when the promotion would end but described the duration as "limited." it marks the first time in recent memory amazon has removed the minimum order requirement for its free super-saver shipping tier.” (Source: business insider.com, 11/05/18).

So i went to amazon for a simple pedometer, and found one for “$9.47 & free shipping” is in it's description. But uh-oh, “add-on item” is also part of the description, which apparently means i can't just buy this simple and desirable pedometer, maybe because it is too cheap to allow me to buy as a stand-alone item?

Then i looked at other amazon-sourced pedometers, and found one for $5.71 & free shipping and since it's not an "add-on item", i could buy it, stand-alone. But i don't want this brand or it's design, so i went to the manufacturer of the $9.47 (Amazon-priced) item and bought it directly from the manufacturer.

Amazon, you are inconsistent with your policies and prices. Savvy consumers do not trust you, so we shop elsewhere. Adios, amazon.

I placed an order to amazon and paid rs.11, 790/- in advance payment on 18 november 2018. The order was cancelled by amazon citing my address as out of delivery area. I received an email from amazon on 27 nov. 2018 that refund has been processed. I again received an email from amazon on 30 nov.2018 intimating me my six digit refund reference number. I had paid from yes bank saving account debit card (Master card) so payment was to be credited back to that account only. But it is not credited back till date. I contacted yes bank customer care they are insisting on 23 digit refund reference number to be able to trace the refund. Amazon is not co-operating and not intimating us the 23 digit refund reference number or giving us any other documentary evidence of refund done from their side. I have lost my hard earned money.

Dear sir amazon processed a refund of rs 360 which has not been credit in my account they send me a refference number for txn and say that if refund is not credit in my ac then if i shall call you and mention that reference number than you will be credit my refund in my ac so i am sending you a refference number screen shot plz check it and help me cell-[protected] thank u a/c number-[protected] ifsc code-bkid0004690...

Placed order online dt 7th Sep-2018
Order Ref:[protected]

Complaint registered with consumer complaints forum dt 3rd Nov-2018.
But no response till date.

Again requesting to resolve the matter

Lot of embarrassment

i did not expect from Amazon for such poor response.

kindly help

pritpal

My 100% paid item order not yet delivered by amazon dispite several compaint calls & messages sent to amazon but till date no clearty regarding the delivery for my 100% paid order.
Very very disapointed with the company complaint call center.

Need help to get my order delivered soon.
Gaurav anand
30-72/1 rajpur road
Dehradun-248091
+[protected]

Pl. Refer to amazon.in online order no.[protected] for two items placed on 21-11-18, items received on 25-11-18 and return request created for both the items on 25-11-18 & items picked up on 26-11-18 amounting to rs. 1050. Both the items were picked up by their delivery agent after proper verification and checking of the items.
Thereafter i get email from amazon on 03-11-18 about one item of the order i. E dynore stainless steel cup set, 120ml each, set of 6, red that they have received different item.
About the other item i. E pigeon stainless steel coffee cup set of 4 (With lid) which was also picked up for refund there is no communication & refund is pending.

Both the items were picked up by amazon transport service. It is responsibility of pickup service to check and verify the items. I had handed over the same and correct items to the pickup person.

Since on that particular day and same time there were two items which were picked up for return order there is a strong possibility that items could have interchanged while sending due to mistake of amazon transportation service.

Amazon is neither giving the products back to me and neither processing the refund for both items for rs. 1050. They are charging me for the products they have in their possession.

I had placed an order with amazon on 26th november 2018 for honor8x (Blue.4gb ram, 64gb storage) the order id is[protected]. Instead of the phone which was actually ordered, we have received a delivery of 2 bars of soap in the box of some other brand of phone (Samsung). I had attached the photos also for reference. I had kindly requested them for a complete refund of the payment that i had made for this item through online banking as soon as possible. With reference to the earlier emails received from amazon i had uploaded my proof of id on my amazon account to expedite the process of investigation. I had completely and immediately co-operated. The following was the response-based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time. The call center executives and the emails give the same automated responses. Tweeted @amazonhelp, @amazonindia. Received the same automated responses. Requesting for a refund.

Order no.[protected].

This shipment supposed to deliver on 06/12/2018. There was no telephone calls from the delivery representative yesterday and even today. I was at my home, the whole day waiting for this shipment. It is not delivered today also.
I had already paid for this item.

Kindly look into this issue and give me the feedback

This is my order number:
[protected] dated 15-august-2018 and i was ordered total rs. 7534/- but after get delivered of products i realised that are not original items which i ordered so please give original products or refund my money please.
Order details:
1. Tommy hilfiger men's casual trousers
Asin : b0742m87h4

2. Us polo men's checkered regular fit casual shirt
Asin : b07dwvvt5p

3. Tommy hilfiger men's cotton sweater
Asin : b0742m89yl

Out of these products 1&3 was wrong items number 2 was correct and i already returned all three items to you and your pick up team collected but till now i am waiting for the product but amazon.in not responding to my request.

So i hereby requesting you to send products which i ordered or provide refund for the same.

Rudresh

I have an issue with my account and my order. Yesterday i have ordered a product on amazon after 2 minutes i got a message that my order is cancelled. I hace paid 178rs for that product and the amount has been deducted from my bank account. I have contacted your customer service then they told me that my account is on hold. Why is that happening? And what do you mean by hold. I want my refund as soon as possible. So please help me and give me a solution for this problem and my refund.

- found that the product was tampered, both the box as well as the product.
- the silver plate of the middle burner was bent and totally different then to the other two silver plates.
- amazon mentioned exchange/return etc, but we get option to only return, no exchange of product.
- amazon support only favors their re-sellers and their reputation.
- there management completely denied to talk to the re-sellers and take corrective measures if a wrong and tampered product is delivered to the customer.


Amazon is getting pathetic in terms of customer service!!! : (
Waste of time and energy.

I am israr ali sayyed, i was purchased a mobile (Redmi y2_32gb_blue).
I was already complain on amazon customer care many time but they send mail that your mobile peak from your address than refund will be transfer in your account but no one come and peak the mobile.
Please cooperate me and check my amazon account and see my mail and call details.
If at this time no any action will taken bye your organization i will take action and take help of consumer forum of goverment of india.

Dear team,
I purchased i phone 6 order placed on 28 nov. 2018 & received on 3rd dec 2018, when i received the phone the small scratches observed on apple logo, & i touched with amazon for replacement, but i was shock that there is apple service center number is there instead of amazon. So finally i called them & explained the issue, apple representative saying it should be replace from amazon because product purchase from amazon. When i get touch with amazon saying it should replace by apple, now tell me if any product purchased from amazon that costumer go to the manufacturer? After one more discussion had with apple team they booked me an appointment with apple care to understand the issue, after service center visit, i have report that its clearly saying its cosmetic damage not physical damage & can get replacement from amazon, attached report and photos. For refernce. I need replacement from amazon because i purchased from amazon. & amazon is not authorized seller (Confirmed by apple) of apple then hoe they are selling.. If this issue cant resolve i will legally case on amazon.
I need replacement within return period

I purchased samsung galaxy note 8 from amazon india at aprice of 44000 in a 2 tier packaging. The outer packaging was crushed at the time of delivery but the inner one seemed to be ok then. But within 1 -2 months o[censored]se, the display of the phone developed some spot. On contacting amazon, i was asked to contact samsung service center who insected my device and said te device cant be covered under warranty as the error is notmanufacturing error n seems to be some impact on the phone. The impact is not from me as seen by the samsung service center too as the phone is absolutely scratcless. They inferred the impact to be during transportation. On contacting amazon again n apprising them of the situation, they are not ready to provid ethe replacement quoting 15 days of replacement policy is over. I have purchased the phone from amazon at 44000, the samsung center quoted it may cost another 15000 for display replacement. I m made to suffer as its making me waste 44000 plus 15000 for no fault of mine. I atled to an executive of amazon who wasnot even ready to redress the problem. I cannot throw 60000 in dustbin. I need a replacement of the product or efund from amazon on immediate basis.

The product which i have ordered on 2 october 2018 has not been received from last two months. Please return me the refund amount of the product asap. Even after calling many a times i have not received any valid reasons for delaying the refund of the product as it was said will get it within 3 -4 working days. Now it has been 2months and i have still not got the refund (Rs:2, 949.00) for the same.