Amazon India Complaints & Reviews

Order no.[protected].

This shipment supposed to deliver on 06/12/2018. There was no telephone calls from the delivery representative yesterday and even today. I was at my home, the whole day waiting for this shipment. It is not delivered today also.
I had already paid for this item.

Kindly look into this issue and give me the feedback

This is my order number:
[protected] dated 15-august-2018 and i was ordered total rs. 7534/- but after get delivered of products i realised that are not original items which i ordered so please give original products or refund my money please.
Order details:
1. Tommy hilfiger men's casual trousers
Asin : b0742m87h4

2. Us polo men's checkered regular fit casual shirt
Asin : b07dwvvt5p

3. Tommy hilfiger men's cotton sweater
Asin : b0742m89yl

Out of these products 1&3 was wrong items number 2 was correct and i already returned all three items to you and your pick up team collected but till now i am waiting for the product but amazon.in not responding to my request.

So i hereby requesting you to send products which i ordered or provide refund for the same.

Rudresh

I have an issue with my account and my order. Yesterday i have ordered a product on amazon after 2 minutes i got a message that my order is cancelled. I hace paid 178rs for that product and the amount has been deducted from my bank account. I have contacted your customer service then they told me that my account is on hold. Why is that happening? And what do you mean by hold. I want my refund as soon as possible. So please help me and give me a solution for this problem and my refund.

- found that the product was tampered, both the box as well as the product.
- the silver plate of the middle burner was bent and totally different then to the other two silver plates.
- amazon mentioned exchange/return etc, but we get option to only return, no exchange of product.
- amazon support only favors their re-sellers and their reputation.
- there management completely denied to talk to the re-sellers and take corrective measures if a wrong and tampered product is delivered to the customer.


Amazon is getting pathetic in terms of customer service!!! : (
Waste of time and energy.

I am israr ali sayyed, i was purchased a mobile (Redmi y2_32gb_blue).
I was already complain on amazon customer care many time but they send mail that your mobile peak from your address than refund will be transfer in your account but no one come and peak the mobile.
Please cooperate me and check my amazon account and see my mail and call details.
If at this time no any action will taken bye your organization i will take action and take help of consumer forum of goverment of india.

Dear team,
I purchased i phone 6 order placed on 28 nov. 2018 & received on 3rd dec 2018, when i received the phone the small scratches observed on apple logo, & i touched with amazon for replacement, but i was shock that there is apple service center number is there instead of amazon. So finally i called them & explained the issue, apple representative saying it should be replace from amazon because product purchase from amazon. When i get touch with amazon saying it should replace by apple, now tell me if any product purchased from amazon that costumer go to the manufacturer? After one more discussion had with apple team they booked me an appointment with apple care to understand the issue, after service center visit, i have report that its clearly saying its cosmetic damage not physical damage & can get replacement from amazon, attached report and photos. For refernce. I need replacement from amazon because i purchased from amazon. & amazon is not authorized seller (Confirmed by apple) of apple then hoe they are selling.. If this issue cant resolve i will legally case on amazon.
I need replacement within return period

I purchased samsung galaxy note 8 from amazon india at aprice of 44000 in a 2 tier packaging. The outer packaging was crushed at the time of delivery but the inner one seemed to be ok then. But within 1 -2 months o[censored]se, the display of the phone developed some spot. On contacting amazon, i was asked to contact samsung service center who insected my device and said te device cant be covered under warranty as the error is notmanufacturing error n seems to be some impact on the phone. The impact is not from me as seen by the samsung service center too as the phone is absolutely scratcless. They inferred the impact to be during transportation. On contacting amazon again n apprising them of the situation, they are not ready to provid ethe replacement quoting 15 days of replacement policy is over. I have purchased the phone from amazon at 44000, the samsung center quoted it may cost another 15000 for display replacement. I m made to suffer as its making me waste 44000 plus 15000 for no fault of mine. I atled to an executive of amazon who wasnot even ready to redress the problem. I cannot throw 60000 in dustbin. I need a replacement of the product or efund from amazon on immediate basis.

The product which i have ordered on 2 october 2018 has not been received from last two months. Please return me the refund amount of the product asap. Even after calling many a times i have not received any valid reasons for delaying the refund of the product as it was said will get it within 3 -4 working days. Now it has been 2months and i have still not got the refund (Rs:2, 949.00) for the same.

Sir, my name is pravin ramesh chetri. My address is at po. Bamhani ta sadak arjuni district gondia state maharashtra 441807. As i had ordered a mobile phone on amazon.in on date 18/02/2018
I got that parcel but when i received i saw the piece was defective the mobile had a problem in its display so i returned the product back on date 28/02/2018 by post but till now i didn't get my money back and then when i made a call in the company for requesting for my refund but they told that the box was blank... But i have all the proofs and details about the post i had done from here to amazon so please kindly accept my request and refund my money back or else i will put the complaint against your company
The product details are as follows,
Name - pravin chetri
Mobile no.-[protected]
Email - [protected]@gmail.com
1. Mobile name and model no.- |voom| me 5iv 505
[champerge gold].
2. Sold by - appario retail private limited
3. Order date - 18/02/2018
4. Return date - 28/02/2018
5. Order number[protected]
6. Product price - 4499 online payment

My order:[protected] indian women blue and beige embellished saree
Purchased on November 30, estimated delivery date is December 6
Sir Saturday i.e, on December 8 is our function saree is urgent for us
I had contacted your customer care for many times, but no issue understand our emergency and deliver it by tomorrow i.e by December 7 night
Understand our issue and solve it soon by delivering our product

Hello sir,
I am piyush bhambhani and this message is on the behalf of brother mr. Tarun bhambhani (Tarun. Lib.[protected]@gmail.com)
We ordered jbl e55bt headphones whose cost was 6, 280/-rs (Inr) and got a small packaging in which it can't even fit, so i (Piyush) opened the parcel to find out there was lakme cream spf 23 which costs 126/-rs (Inr)
Got confused what to do so called costmer care and told the details. They said their investigation team will work and we will get updates within 3 days.in third pic i got email and it mentioned i won't get any refund or replacement as product was dispatched correctly

To get updates i have called alot times, every time there was a new person on the phone to whom i have to define my whole concern from beginning. But now it shows my account was locked and i can't login or can't place refund or replacement.

I have given my valuable time for this investigation i have all evidence. From past few days most of my time was in call with staff

Clearly by seeing packaging we can say that headphones aren't going to fit in it. I want refund how can a company like you can do this

I and my family members are very much irritated with this type of response from your side. We haven't done any wrong/crime that our account should be blocked and our money should go in vain. I think you understand my concern and i request you to initiate my refund quickly

I and my family members are very much irritated with this type of response from your side. We haven't done any wrong/crime that our account should be blocked and our money should go in vain. I think you understand my concern and i request you to initiate my refund quickly

My order Id :[protected]
I placed this order and after typing the address the app got stuck then the order was placed..but my shipping address was different..so i chat with the customer care nad he told he cant do anything about it..so i told to transfer the chat to senior executive..so a guy named Goutham was online said he was from leadership..
After asking all details he said to cancel the order and reorder..
So i told i know that i dint need your help to cancel an order..
Soon after i send that chat my app showed connection lost and when i came back the last was erased.. again i typed something else..it was there..but whenever i argue with him that chat will be erased...and again i tried then he just cut the chat..
great customer care leadership amazon have..✌

I would like to know the status of my order no:[protected]. A wrong item was delivered to us on 28th nov 2018 and hence we returned the item the very next day itself. We have still not received the exact item which we have ordered and the order update in the amazon is showning as delivered.

Attached herewith the copy of the order we placed and the return order summary mail we received from amazon for your reference. Your reply on this will be highly appreciated.

Please refund my money
Reference number[protected]
Name - pradeep kumar verma
A/c number - [protected]
Aadhaar[protected]

My name is pradeep kumar verma and my issue is i want to know about my money status

This money is initiated from amazon on 31/10/2018 wednesday they ask me this money is credit in your account in 3-4 working days but still i am waiting the money regarding this issue i have already contact to your customer services they ask me wait 24 48 hours but their is no response from your side
After that i will contact to amazon customer services they provide me return reference number an as me contact to bank
The reference number is[protected]

I want to y money back as soon as possible
Thank you

I have returned my product on 13th oct 18 and received a message stating that the refund has been initiated on 15th oct and will be credited into my account within 23rd oct but the same has not been credited till date. I kept on calling amazon customer care and sbi customer care from past 50 days as if i don't have any other work. I was really fed up asking them the same question 100 times with each and every one from where not even once i got proper response. Hope at least this will help me in getting my refund soon.
Regards,

I have placed a order from amazon at[protected] and the order id is[protected]. On the same day i canceled the item and they sent me an email that they successfully processed my money and it will be added into my account by[protected]. They provide me a refund reference number which is 856789, but i do not get my money back. Please help me out to solve this problem so i can get my money back.

I purchase a electric kitchon kettle by order no.[protected] dated 14 Nov. 2018 after some time this product has over heating due to this problem water and milk burn in bottom of kettle and after that gives bad smell. This problem is manufactured defect. Kindly take action against the company and replace the product or refund the money. Kavi dutt saini MO. [protected] please contact me on the phone and

Hi,
I am using Amazon Pay balance account with registered mobile # [protected].I have booked Red bus ticket for Rs.584 using Amazon Pay balance (Amazon Pay Order #P[protected]. then I cancelled ticket due to personal reasons. The Red bus has processed refund amount of Rs.518 to my Amazon Pay balance account with reference no [protected].But I got Rs.460 as refund (Amazon Pay Order #P[protected]. I have checked with Red bus customer care reg. this issue. They replied that the refund amount Rs.518 is refunded from red bus with reference no [protected] and suggested to check amazon customer care for the same.

Could you please help me to know the status for refund reference no [protected].

Thanks

Regards
P. Dhinakaran

I had ordered some products from amazon month back which i returned on 15 and 18 nov 2018.
Even after chasing amazon repeatedly they are not refunding my amount ~1100.
I am tired of calling them again and again.
They are just giving statements like we have initiated refund from our side but i didn't see anything refunded yet.
Please take necessary actions.
Also they deducted some amount in amazon pay balance without any intimation and my consent.
Not willing to buy anything at all from amazon now.

So, i have been refused to get the code for the free bullet earphones with oneplus 6t. I will take you ahead with this. It's not about the earphones, it's about the time i've put in through this process to get it right.

1. I came across the oneplus 6t prebook gift card offer.
2. I called up an amazon official to confirm whether i can use this gift card, despite the fact that i want to eventually buy the phone on emi. He told me to go ahead on the 10th of october, and hence
3. I prebooked the oneplus 6t (Email gift card, sent to me by my mother). Emphasis on the gift, because you can share it on email. That's what gift cards are, to begin with, if i'm not wrong.
4. I added the gift card to my account, since it mentioned, i can use it against the amazon pay balance.
5. The phone went live on the 1st of november
6. I called up amazon official, to confirm, whether this gift card will be applicable. I asked the process. The person stayed on the phone while i ordered the oneplus 6t
7. I tried adding the code, and it said "this code is already a part of this order" or something of that sort. I asked the official, if this is okay. And they said, yes. Go ahead with the order. You'd receive a code for the earphones by 15th november and the 500 rupee cashback by the end of the month.
I placed the order while confirming everything is right, and received the phone on 1st november itself.
8. 15th november i got in touch with amazon for the code. They said, some issue has been going on from oneplus's side, and they will send the code to the people. So don't worry. You'd get it. Wait for a day or two.
9. 18th november i called up amazon. They asked me to send an email to [protected]@amazon.in. I did. I never received anything but an automated reply.
10. 25th-30th november, got in touch with amazon. He said that this is an issue. He will help me. He tried to give me a code, but it didn't work. And, he put me on hold to talk to his team and superiors multiple times, only to tell me that he has escalated the issue and i will definitely get a reply in 10 days. I didn't get a reply in 10 days.
11. Today (5th december), 55 days after prebooking the oneplus 6t with the gift card, i was told after calling amazon, that my first step was wrong. After 55 days, after calling amazon before every order i place, after confirming any queries i have before placing the order, and many hours of to and fro, and being told that i will get the code, and being sent a code later, i am told, that whatever i have been wasting my time at is my fault.

Moral of the story: even if i follow everything, or question amazon officials to make sure i don't make a mistake and do everything according to amazon, and being repeatedly told that i will get it soon - suddenly, it's my fault. And amazon can't help me. What kind of a ridiculous service is this? How is this my fault? And why do i have to face the repercussions?

I was told that you had to buy the gift card from the same account, because you can't treat it like a gift card. So even if i added it to my amazon account, and it mentioned the gift code has already been added, i am not eligible for this.