Amazon India Complaints & Reviews

Product from vg marketing ltd has not yet received its been more than 20 days.. No complaints has been addressed yet despite calling several times on amazon, they are not processing refunds requested several times, i feel trapped and cheated. Please refund and resolve urgently.
It's not been refunded and nooone from amazon showing any interest in resolving and refunding my 1550 rupees amount..

I had purchase oneplus 6t 8gb+128gb rs 41999 @ 0% emi for 6 month. But i have charged @13% p. A i had tried many time to communicate with amazon customer care. But they are useless. No one response anything & not giving reply, i had booked 2 mobile, first was oneplus 6 in oneplus 6 also, therr was 0% emi but they charged 13% on that time i had communication with amazon guy they said bymistake bank have sent you these message dont worry they wont charge. But then i had book my second phone on that also same message come. Then i had contact with my bank to my rm. He told me that i have been charged 13% interest on my phone.

I paid my bses rajdhani bill through amazon pay on 27 non amounting to 1510 for my ca number[protected]. Even 4 days after the payment, the bill is not cleared and being shown as pending. I have contacted bses rajdhani, but they have denied that amazon pay has transferred them the paid amount of 1510. I also contacted amazon pay, but they have stated that the payment is successful and they are not at fault. Kindly find out whose fault is there and pl trace out my money. You can refer to the screenshot of the payment.

I have booked the redmi note 5 3 gb 32 gb gold from amazon. After 2 days i got call from seller "national shoppe" that it was wrongly publish and it is redmi 5. I told them that i have booked redmi note 5 3 gb 32 gb gold and i want this mobile only. After that i have given call to amazon customer care and let them know about this and they have confirmed with me that you will get the exact product which you have booked.

But i received the redmi 5 so i have returned the product. But worst thing is that they have cancelled the order and when i have called them in amazon customer care they told we have update that it was damaged and return back to the seller.

Now you have to book once again with different price

Amazon doing business wrong way. If they dont have the product then they dont have to publish the product. And please stop doing manipulating the people.

I was loading pay money in my amazon pay balance on 18th oct 2018 and i
Made 2 transactions to load 250 rs each time from net banking.
The first transaction failed during processing and the second transaction
Was successful but i was charged for the failed transaction also.

I checked with hdfc bank and raised a charge dispute. They confirmed that they have paid rs 250 twice to amazon and amazon have received the payment for both the transactions. Hdfc have also shared the transaction reference numbers for these hdfc-amazon transactions as follows:
Merchant ref no. : 3nnuvuhqmoffij7a27
Merchant ref no. : 3el1nuj7s9slcipt7x

Amazon is denying the same and it has been more than a month and i am still waiting for the resolution. This is not an acceptable behavior from a brand like amazon.

I feel ashamed to write this email considering the fact that i have refereed many of my friends and family members to amazon in the past and i have lost belief and trust in the brand in the last year.

[protected]@[protected][protected])_[protected]
Called on november 14th 2018
Agent: abhinav
Agent mentioned within 2 business day the refund would be processed. But failed and mentioned he has escalated the issue to the internal team (I don’t understand what has the internal team done)
False promise stating that the amount would be reflecting in the bank account, as per the policy it cant be done.

[protected]@[protected][protected])_[protected]
Called on november 19th 2018
Agent: vishal
Agent mentioned that someone contacted the vendor and promised refund within 24 hours.
He mentioned he is filing a case against the vendor.

[protected]@[protected][protected])_[protected]
Called on november 22nd 2018
Agent : harini
Supervisor : ashok floor supervisor
Harini was a level one agent at least to an extent understood the feeling of the customer and transferred the call to supervisor.
After speaking to ashok the supervisor, i can understand why is the customer service standard of amazon gone worst.
Supervisor does not know how to acknowledge.
Supervisor takes the call / consumers for granted.
No action taken after the major complaints.
Most importantly, does not know how to convince the customer to disconnect the call and disconnects the call.
Made false promise of following up the case and process refund within 7 days and call back from managers within 24-48 hours and none of the promise is kept up.
Neither the refund is processed nor i have received any call back from the manager or supervisor himself.
If i had the supervisor in my team, first thing i would do is suspend him for at least a week and demote him to l1 agent and schedule him for customer service training.

Regards
Shankar r
+[protected]

On 04 nov 2018 i ordered two sarees from amazon.in and my order number #[protected] and my purchase transaction reference number was[protected]
But due to defect. I had return it on 07 nov 2018 they processed the refund of 541 rs which is partially done in my amazon pay balance as 251 rs and sent email about 290 rs refund with transaction reference number.[protected]Which is as same as my actual purchase transaction number. Please take note it because two transaction numbers could not be the same)
But the amount doesn't credit in my account and bank customer care and branch say they can't help me with this reference number. And can't file charge dispute as they can only file if the amount is debited from my account or the transaction is failed now amazon india still not helping me regarding this issue kindly help me.

Dear amazon
I have booked weight loss product online in amazon service after the boked product your delivery boy didn't call me on delivery time and after the day they call me his own no [protected] they told me your parsel should be canceled i ask y they used abuse & sarcastic language & they told me go find ur parsel i want to kick out and i need a strong action this agent tomorrow i[censored] not do this i will drop the mail in social networking sites. They used this type of words jaa k dhoond apna parsel saleh behn chod ur mera manger mujhy keh kreh ga.

Delivery boy no:[protected]

Dear sir we have made purchase on amazon for mi poco f1 mobile... We received the mobile on 30th nov.. We made the purchase of 25999/- but this is to inform that on box price of mobile is 24999/-... How did you charged 1000/- extra from mrp rate plz let me know or i will cancel my purchase from amazon next time... U r advertising that we have less rate then other but here we r charged extra than mrp rate... Plz explain

I didn't get my refund amount after submitting the product it's been over a month
After calling them several times they kept saying it is stuck with the bank where in which was not the case
Got a msg from Amazon stating that they couldnt process my refund as the details were incorrect and asked me to contact their customer care.
I tried calling them but unable to contact the customer care executive as I can only hear the automated message which is saying that they cannot find me product.
But I'm my Amazon account I can clearly see it
The refund reference no is[protected] product: Huawei g10 watch
Amount 2544
Kindly help me get my refund

My account number[protected]
I purchased a product on 7th of this month using my canara bank debit card same was not received i asked them for refund. As per their confirmation refund was initiated 16th of this month maximum time frame was 7 days. Still it was not reflected in my account. They had provided the refund reference number[protected]
I had contacted your customer service number there is no proper response. Please check and confirm the status.

Still the refund was not reflected in my account. How much time it will take to refund.

Recenty my friend ordered a pair of adidas shoes for me. .But after opening I realised it was not that shoe that my friend ordered and even the size was bigger...Then I realised that it was not original adidas as the colour was a big funny looking and the tag looked fake...On the top of that I was there was a nike logo on that adidas shoe...I mean what kind of joke is this??It costs 3100 something and this is what we get...

I'd placed an order from Amazon.in, but they delivered a unknown product, I'd requested for replacement of product but they told me to refund my whole amount to me, they initiated an amount of Rs.709/- on 9th november 2018
but didn't receive the amount yet. Their customer care executives are tolrating me. They always says that, " You will definatly receive your refund today",
"it will take 14 working days. ", " bank have blocked you transaction.", and all, they always have an excuse. still I'm waiting for my refund.
This is the wrost online shopping site I've ever used.
i'll not suggest to anyone this site.
I've received wrost kind of service.
only there are making fools us
And Indian government should band this type of shopping sites.

Jessica Agnihotri

THINK TWICE BEFORE U BUY FROM AMAZON..
BE READY WITH SELF DEFENSE WEAPONs BEFORE OPENING DOOR FOR AMAZON/ATS DELIVERY BOYS..

AmazonIndia sent GOONS with WEAPONS for PICKUP of defective delivered item via it's courier ATS(Amazon Transport Services) at the premises of customer.. they attempted to KILL him & LOOT his home n shop.

Pickup id[protected]

On 28-oct-2018 i ordered a mi band 3 order no[protected]
But due to some issue i return it and on 19 nov 2018 they processed me the refund of 1998 which is partially done 169 in amazon pay balance and 1829 in my pnb mastercard with reference no.
75503728324024675037575 but the amount doesn't credit in my account and bank customer care and branch say they can't help me with this reference no. And can't file charge dispute as they can only file if the amount is debited from my account or the transaction is failed now amazon india still not helping me regarding this issue and my money is gone plz help what to do

I send same shies puma unisex uk 12 but dies not send my refund rs.2249, plz send my refund plz and your amazon team says that your item nit original but they tell a lie, i send my shoes on nov. 16 at 1:25pm by sachin kumar (Your team) same item but my refund dies not send😭😭,, i am poor person plz send my refund sir, plz and i tell very truth sir plz believe me

I purchased a product on amazon on 13th of this month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 17 th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as[protected]. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status.

Order #[protected] i ordered this product (I. E. Mi usb cable) of rs 319 on 23 nov and payment is done online through upi (I. E. Upi link[protected]@ybl) and after 5-10 min of placing order i cancelled this order on same day due to some reason and today is 29 nov still refund not credit yet in my bank account

On 12 nov 2018 i placed order for online purchase of bitdefender anti virus plus (Windows) - 1 user, 3 years for rs. 360/- vide order #[protected].

Item was due on 14 nov 2018 but has not been delivered so far by arhan world.

Kindly do the needful so that confidence maintained in online shoopping from amazon.

Thanks.

(Ghasi ram)

Dear sir
My name is sohan lal, this is my order details
Order number - #[protected]
Order date - 24-nov-2018
This is my registered email id - [protected]@gmail.com

I have been a regular customer of amazon. Of late, they have become cheats
And just don't care about their mistakes.
First i ordered same product one n half month ago and they send a defective
Product, when asked for return, i contacted the customer care and then
Return was approved and picked up. After that, for every complain in their
App, and customer call, i get their standard email reply, we will get back
To you after 3-5 working days. Excluding sat, sun. Everytime i call, i have
To explain the problem. And now right from the beginning. They send me a
Empty box. And say, return received, yet to give refund for7 days.
Off late their phone pe wallet too is not working,, previous when i
Transferred to my bank account, it was supposed to go to my account in 4
Minutes,, but the excuse given was the maybe the phone pe network was not
Working. For the past 3 months their standard has come down. Getting
Incomplete products, products missing,. And for each and every time have to
Go through this harassing experience to get refund back.
I don't have any other amazon account, please sir understand my situation.