Amazon India Complaints & Reviews

I ordered items on october 28 during sale time, the expected delivery date was around november, 3. Its november 22 today, neither the item nor refund have arrived. I tried to contact them hell lot of time and they provided sellers contact details to me instead. I tried to call sellee as well but it never got connected and they replied on mail by saying its an fba order so amazon has all the responsibilities. They didn't have inventory for the same but the website was showing the same item till few days after i ordered the item. As amazon gurantees a-z guarantee so you have an option to report if you see the order in your order list. However they are playing nice these days, they just removed my order from list so i won't be able to report.

I'm returned the kurti on nov 16 but still refund isn't processed it's almost 5 days complete. And i returned the kurti after few days from the same seller only that one already refund processed. When i contact to customer service team no one give right info. One guy says that it reached fc within 24 hrs refund will process other one tells that it willnt reach fc have to wait some more days very carelessly. You people are fooling customers i can't understand. To take the today's the chatting pics has deleted by amazon customer service end. I got worst experience from amazon.

I ordered a boat bassheadsets from amazon india for rs.499 and it got delivered on 1st november as the earphone kept falling and was uncomfortable i returned the product on 5th november with all the accessories and original packing. First when i contacted the customer care they said that the return was in the last stage and i'll get ny refund on or before 12th november. Next time when i contacted the customer care after 12th november they said that there was some problem in shipping and they are investigating it and i'll get my refund as soon as it was resolved. When i last contacted the customer they said that they didnot receive the product and they just received an empty box and so they cannot provide me with a refund. I returned the product personally but i don't get my refund and i don't get my product back also. I cannot afford to lose 499rs. Please check if you can do something about this.

I ordered an item from amazon and they sent something else... When i raised return/replacement request, they sent another item and did not deliver stating that customer rejected delivery, but actually no one reached out... This become a regular issue with amazon.
We should not encourage people to buy any expensive item from amazon as they are doing lot of fraud and not able to manage customers in india.

Hi all,

My name is deependra. I am writing this mail after frustrating from resolution given by customer care executives and amazon's worst service. Incident below that amazon making fool of thousand customers on account of amazon sale.

I purchased product with given below details in sale on 3rd nov 2018 at cost of ₹5, 499.00 that was scheduled to be deliver till 10 nov 2018. But i neighter recieved order nor product till 10 nov 2018. On 11 nov 2018 when i recieved a status message that as product was found damaged, we are returning this product to seller and refund process is initiated. But as i did not want refund, i called to customer service executive and that guy insured me that you will get product and wait for next 24 hours for updates.

1st order -
Spacewood joy queen size bed (Woodpore finish, natural wenge) | b075jlz1gf (B075jlz1gf) hsn:9403
Order number:[protected]
Invoice number : xnab-12079
Order date: 03.11.2018

I waited for next 48 hours and then called again on 13 nov 2018.
This time miss tanisha, ordered a replacement order from their side and promised me that your product will be delivered this time by 20 nov 2018
Order details are given below :

Spacewood joy queen size bed (Woodpore finish, natural wenge) | b075jlz1gf (B075jlz1gf) hsn:9403
Original order / original invoice[protected] / xnab-12079
Order number:[protected]
Invoice number : xnab-13464
Order date: 13.11.2018

I was checking status of this order continuously, at 16 nov 2018 status shows that product is out for delivery although i did not received any status message.
I did not got any call from delivery agent as well. At 9:05 pm i got a status message saying like hat "our executive was not able to deliver our product (Awb[protected] as you asked to cancel the order, so refund is initiated".
Although i already mentioned that i did not got any call from any executive they marked it by own.
After 5 min i called to amazon customer care and told complete story. He asked me that he is dropping mail to delivery centers to reprocess the delivery.
But in next two days i did not received any updates on this. Finally after two days i called amazon customer care executive again on 18 nov 2018.
Same person miss tanisha, told me that we already dropped mail to delivery centers but as status is updated from their side. Please co-ordinate with them to get product soon.
Phone no delivery center : [protected], [protected]

As asked by her, i contacted on [protected], to reshedule delievery. They said that in next 24 hours they will deliver it again.
But when i did not get any status update or product delivery, i contacted on same no, this time they told me that status return is not marked from our side, its from amazon side as before marking product status, we try min three times to deliver the product.

After huge frustration, i again contacted today (20 nov 2018) with amazon customer service.
Mr ansh gave me shocking news this time that product was damaged again so product is returning again to seller and we will not able order replacement as no replacement available and we can only able to process refund. We can able to provide product if you order product again on current price 11, 999 rs.
I checked on website product is available. How it can happen that product is available and its replacement is not.

Conclusion is that amazon making fool of customers.
Please take appropriate action on this, otherwise i have to take serious action from my side.
I did not want refund, it want only product i purchased.

Regards,
Deependra singh
[protected]

Details about my Order are:-

I returned 1 item in this order before delivery.

Item name -
(CERTIFIED REFURBISHED) EGATE i9 MIRACAST LED HD PROJECTOR - HD 1920... 4, 399.00
Qty: 1
Sold By: Rockingdeals-DL

Order date
31-Oct-2018

Order #[protected]

Order total
4, 399.00 (1 item)

I cancelled this order before delivery.

Order Cancellation date -11/04/18

Refund Issue date -11/05/18

A msg I received that

" Refund issued
A refund will appear on your original payment method in 2-4 business days."
With a

Refund Reference Number- 509693

on 11/05/18.

I applied Charge Dispute file against SBI Bank for refund issue
on 11/18/18.

SBI Complaint ID - 2148045

Till now I didn't received my refund

Sir, Please refund my amount as soon as possible.

I purchased one mobile Blackberry Q10 which cost 6, 999 INR on 4th Nov from Amazon.in, i paid 7, 099 INR through my debit card, I received the product on 5 Nov 2018 and my order id is[protected] But the product which is received was defective so I request Amazon to Refund the amount but according to Amazon India replacement is not under their policy so they were ready to refund the amount, if I send this product by self courier to the given distributor address from my home, I am agreed and send this product to back as per the given address mention on the box distributor by 6th of Nov 2018 on below given distributor address as per the Amazon CS instruction.

DREAM TECHNOLOGIES CO.
Plot no. 28, Block A, Mohan Co-operative Industrial Estate,
New delhi-110044
Delhi AWB no. DTDC PLUS V33168468

After the product dispatch from my end I will reply on same amazon CS mail with all the attached data like shipment AWB no. and snapshot of the courier box by same day, from my end!
The shipments has been delivered on destination by 12th or Nov 2018, Also I informed the same with Amazon along with DRS slip and all other attachments, but they are response the same has been not delivered on their end still! Sill I continuously follow-up with my product refund with Amazon team but they are not giving any porper response just mailed me wait for 3 to 4 working day ! each and every time on my mails, I tried to call amazon india several times but every time they told me it takes 24hrs to 48 hrs and every time new person pick up my call and provide different solutions, now i am fed up with amazon response so i am sending the proof of my Awb scan copy with all related mail some emails by amazon and my order summary, plz check the attachment and help me as soon as possible plz its a request from my side.

I have ordered a flying machine women's skinny jeans (Fwjn1338_blue_30)
Order #[protected]. But unfortunately i didn't received the product and got a wrong product. Then i return the product. And it's been more than three days i haven't got my refund.
Have contacted customer care thrice and also mailed amazon about this issue but didn't get any response.
I have thought whole night and then came to know that actually my prime membership has ended few days back and that's why amazon is treating me like this and not giving me any proper information about my refund.

Dear sir/mam. My name is shubham rawat recently working in amazon under sanjay sir in dehradun. He tells us about incentives catalog when we appoint in amazon as da but not a single rupees we collect as incentive. From 28 sept 2018 to 7 nov we work in this firm. And we also not collect wages of 7 days from 1 nov to 7 nov 2018. Please take some action against him otherwise you damaged your number 1 amazon reputated goodwill
.

I had placed an order of 2 trolly bags on 15th of october through amazon india app.
Order no -#[protected]
The 2 bags were -
1. United colors of benetton abs 75cms navy suitcases (Hereafter referred as ucb)
2. American tourister skyrock abs 75cms black hardsided check-in luggage (Hereafter referred as at)

At first both bags were expected on 18th of oct 2018 but only ucb was delivered. I had to return ucb as it had a small crack on it. There was bit issue during return but later got cleared and i have received refund amount as well.
Now, the issue with at is that there is no update on the refund status even after several calls to amazon custome service.in one call they just selected tha item to be returned without my consent. How can i return a item which is not delivered to me? So, the pickup was cancelled but still on aop it shows as return scheduled. Again i had to call sutomer service and the last update i got was that they have escalted the matter to leadershi and it was said i will get refund amount till 20th on nov.
I haven't received refund amount nor any update.
Attached are the images for your perusal.

I monica bhavnani had purchased a bleack kurta as given under on 7th november
Put in for an exchange as the size was too big. They collected the product and mentioned that they would refund my rs949 but nothing has been done. They have both my products and have not refunded me the amount
Have called several times but they say they do not have the original product. T
Ada women's cotton black kurta (3xl188048_xxx-large)
Sold by: ada chikan
949.00

I ordered mi a2 and due to some problems i cancelled the order. The phone has been returned to the seller. But the money has not been refunded to my bank account after one month has passed.
I have tried to call amazon costumers care but they aren't solving the matter.

Order date -13-oct-2018

Order[protected]

Order total - 13, 499.00

I had bought a smartphone named gionee a1 plus w1617 mocha gold order id[protected] which was delivered to 1 nov, which turned out to be bad, whose compliant i did in amazon, which i had to get a refund, i sent the order from self-courier (Dtdc) because the order pickup facility at my house was not available. Which is delivered in 15 nov in
Amazon seller services private limited, plot no 33, block a
Mohan cooperative industrial estate
New delhi dl110044
In was sent to this place. Then when i confirmed the call on amazon customer services, i was told that your product has been delivered. As soon as we get the confirmation, your refund will be automated process. And i was asked to weave 3-5 days which i did. Then when i called on 20 nov, in customer service, i was told that your product has not been delivered. We were waiting for 5 days without any reason and we are now being asked to contact the courier and asking to send the reception. And we are waiting for 28 nov. We have not received a refund yet due to which i have to complain. Hope you will help us get a refund as soon as possible. Otherwise, we will have to take another action.
Amol jambhurkar

Order#[protected]
I received a message that the above order has been delivered on 19th november, but i did not receive it. I called up the amazon delivery agent whose number was in the message. He denied any responsibility. The next day i received the other package that was ordered together with the above. I checked with one neighbour. But they also did not receive it.

Worst experience from amazon. I bought red mi 6a mobile rs 6999with replacement term condition. But the proximity sensor of mobile not working. I want to replace the phone during the period mentioned by amazon, but they deny told that product not available u got refund.
But after the next hrs of expiry of replacement same colour, same specification mobile with higher price available to sell.
Means amazon sells damaged product during seasons sell with less price and then not replace.
They cheat with customers
I have talk to many officals of amazo in technical wing mr. Shashikant, mr ranjan and their senior person mr. Saklin m. But they didnot help me.

My account is in hold please unhold my account and refund my money back to my bank account no.[protected]. Ifsc code. Vijb0001153.
Name. Srinivas. R

Refund amount. 616. Rs

Amazon account details.
Srinivas
[protected]
No152 2nd main road 7th cross hanuman chamber chamarajpet bangalore 560018

Bank account details.
Srinivas. R
[protected]
No99 8th cross kp agrahara bhuveneshwari nagara bangalore 560023

Amazon.in sending wrong and cheap items...

I faced bad experience from amazon.in. I ordered 1st birthday dress for my baby girl. Today we got delivered and wen we opened we found used pillow cover which was in stitched condition. Wen i enquired executive staffs saying repeated dialogues... Sorry for the inconvenience.. I didn't expect such an action from amazon which i trusted for a long time. This is my second bad experience. If product is out f stock we can understand... It's complete waste f time and its hurts a lot

Manoj martin mathew
[protected]

I ordered the shoes from amazon on 5th october and returned due to size issues on 19th oct but i didnt recieve any refund till date. I have called many times to check the status they always say that your return has been issued but i still didnt get any amount.it been a month, i supposed to get an amount of rs 1421 as per the shoe price. Please look at the complaint

Good day this is regarding order#[protected] ordered on 16/11/18 through amazon.in.

It was to be delivered on 19/11/18, delivery executive called me. I missed the call, i called him back guided him on the address and landmark.

He assured to deliver it by evening as he did not come to my area yet. I got a call at 13:40 in the afternoon which i could not attend due to unavoidable circumstances.
br...

I have ordered whirlpool 190lt l3 3 star refrigerator and it it was delivered in damaged condition and the whirlpool executive has visited when have contacted them before they have not sent the executive and now either amazon nor whirlpool are reacting on this issue. The product was delivered with dents on both sides. Whirlpool executive came and visited on 20th of november and the product was delivered on 31st of october. Since from that time they have not visited. When i made a complaint on 18th november then only they have visited. Kindly help in this issue.