Amazon India Complaints & Reviews

I bought a guitar from amazon.in and the product has some defects so i apply for replacement and they given me date to replace on 22oct. But for some reason i unable to return it back. So, i returned it to dilevary boy on 23 of oct. But still now amazon is telling that we didn't got your product and even i called the blu dart (Courier service) they also telling that we didn't got your product.
So i complained it to amazon they told me to wait some days and i called them 4 times again and again they told to wait. Now its over a month. I didn't receive any confirmation about my product.
So please take some action to refund my money. The guitar costs around 2507 rs.in sale.

I had ordered redmi y2 on 2nd nov 18 but still i have not received the product and every day i am calling customer care they assured they will deliver on same day. On dr 14 the nov 18 they said product lost so again once again raised replacement for the same but till 24th nov 18 haven't received. Please help me. Enclosed the order details screen shot.

I placed an order with amazon order #[protected]. This product was netgear and was ordered on 2nov, but there was some issue with the product regestration on the manufacturer site. Emailed amzon and manufaturer - no response. After 10 days i had to contact amazon again and aggreed to exchange with a fresh stock. Upon receiving the product manufacturing date was from old stock, which will again be a tedious task to get it registered. If they can't provide necessary service why are they doing business??
Again mailed to them, their response was wee will look into the matter, but 8 days has past no response from them and neither they will.

So the moral i have lost almost a month for this product - next time i would directly buy from a retail stop..

It is shame because at the emerging ecommerce success the big giants are lurking customers with deceitful discount

Order No[protected]

Amazon India Is From Last 1 Month In Getting My Refund, Every Time I Call I Have Been Told To Wait For 3 To 5 Days Making It 1 Month As Of Now Still I Have Not Got My Refund Money!

I Have Got The Part Of A Refund (See My Bank Statement Image), Still 4180 Amount Is Remaining!

Just Check The Images I Have Attached For Understanding My Matter And As A Proof Of My Complaint!

Please Help Me Solve My Issue!

Yesterday I got a message from Amazon that ₹345 has been paid against some BSES Rajdhani electricity bill.
When I checked more I got to know someone from Nangloi, Delhi has done the transaction for his/her electricity bill.
I immediately called up Amazon & told to raise payment dispute & refund me the amount.

Result: several emails exchanged till now but still no resolution.

They are telling me to check with BSES with order & bill number to get the amount back.
Also there was a news on 21Nov that personal details got leaked in a technical glitch so they are not taking that into account & instead they are telling that I have shared password with someone due to which someone has done the transaction.

I have shared it with 2 friends & my mother. None of them has done any of the transaction. I am not extra money, I am telling them to forfeit that transaction & return the money but no Amazon is just relying with the same context again & again.

They are least bothered about customer care as well as customer satisfaction.

I placed an order for oneplus 6t on 1st nov. 2018 with order id order #[protected] and i recd. A defective product which i returned and amazon confirmed they recd. It back on 16th nov. 2018 and for which they gave me a replacement product with order #[protected] which i cancelled on 12th nov. 2018, i refused the replacement even before it was shipped and the replacement was returned to seller and since that day i've been calling amazon customer service for the refund and they always give me a 24 hour or 48 hour period to wait and promise me that i'll get the refund confirmation in 24 to 48 hours but till date 23rs nov. I have not recd. Any official confirmation from them about the refund. I have talked to them hundreds of times and they have promised me million times to privide the refund. All they say is this amount is big so we have to get approval for this from senior so kindly wait for another 24 hours we will call you back and blah blah but no luck 4 me. Kindly help me plz. To get my money back.

I purchased one mobile named oneplus 6 refurbished on[protected] from amazon and i cancelled the order same day itself which cost 26499 inr. The problem is refund amt of 26499 is not yet credited in my account, i already talked to bank customer support and personally visit more than 2 times to bank even i already talked to bank manager also but nothing works for me, bank told me until and unless amazon don't provide the refund how can they will credit into my account, amazon provide me one reference number which is (Refund ref arn#: [protected]) and i already show this thing to bank but still same situation, i tried to call amazon india several times but every time they told me to contact with icici bank, i also send some mails to amazon regarding this issue but same answer all the time. Today amazon told me they want the scan copy of my passbook from date of purchase till current date, i also provide the scan copy which act as proof that amount is not credited into my account, plz check the attachment and help me as soon as possible plz its a request from my side.

Santhosh kumar r
Itskumar. [protected]@gmail.com
[protected]

Order no.[protected], dt.11/11/2018, Trak Id.[protected]. the mentioned item not yet received, but your delivery note shows item already delivered. pl check with courier and avoid false information and reputation of Amazon, request you to investigate route cause and deliver the same at earliest.

Order no :order #[protected].
Its very bad experience. I am very disappointed. I didn’t get my order even after 7 days in between i call manytime to coustomeracre he does not resolve my issue only said wait sir and now i got the reply that you refused to take the order. But no one had come to me with order.
And why should i refuse, i have done advance payment.
I get my payment only.
I think its my first and last order with amazon.

I have purchased la-opala scarlett duet dinner set from amazon india and at the time of purchase the written in their description that it is thermal shock resistant but when it came, in side the box two bowl was found broken, so i requested to return the materials, they said ok, but till now no body has came to take the material only everyday they are promising on online chat, but nobody is taking care, and not returning my money.

I have ordered mi a2 on 10th october 2018 during the amazon great festival.
During the purchase, it was written that i will receive a cashback of rs. 1000 as amazon paybalance if the order amount is above rs. 6k. I ordered the phone for rs. 13500 (Including sbi 10% off). So i'm eligible for the offer but i have not received it yet after 1.5 months. I have contacted customer service but they said repeatedly that they will look into the matter but nothing happens. And it was also not said if described anywhere that i won't get that cash back if i pay using sbi debit card.
Even many users have reviewed that they have received the cashback (Rs.[protected] = 12500) including bank offers.
So, please take necessary steps asap.

Hi,

I have been denied access from amazon call me and live chat facility due to an issue of order pickup and return confusion i called amazon customer care more than 4-5 times today as none of the executives were able to solve my issue. But the issue is genuine and i am concerned regarding it. I request amazon to kindly unblock me. I have been a loyal cusomer for past 3 years, the least that the team could have done is imformed me.

I had done shopping in amazon on 9th november with amount 1279 rs but i cancelled it on the same day. The amount is not yet credited to my account from the bank. I have contacted the bank's coustmer care but they are not responding please help me.
Account email id: gotta. [protected]@gmail.com
Billing address :p. Rajesh
14-7-19
Pin code: 535002
Refund reference no:680529

Hi m prime customer i hv ordered full face slimming mask, according to d measurement i hv ordered medium size but today i hv got dis product n size was not proper, i need small size of mask (Everybody knows sometimes according to d brand size differs) i called cc of amazon i told dem my issue, they transferred my call to concern deppt. Jst to change the size they transferred my call to concern deppt. "dat deppt straight away denied to change the size, i told dem i didn't use it yet i hv chkd d size only, u plz tk bk dis n give small size mask, i hv already paid from d card, it's useless for me so plz change d size, m new in hyderabad n stays in outskirt of d city, i didn't get d things here, so i hv to purchase things online, amazon is d only site where we can get almost everything, i hv no other option purchasing things from amazon,, i hv faced lot of issues even earlier but didn't follow up dem properly as every has lot of work to do rather dem following up, now after sales service of amazon is pathetic, i hv even mailed to amit of amazon but no reply, order id[protected]

I have not received my refund against mi 6 a amazon asked my they issued refund with (Refund reference number is 327309) on 13/11/2018 but i not received my refund) i call my bank customer care they asked me refund not issues by amazon refund amount is r's. 5399. How can i receive my refund. Amazon email me (Hello,

Your refund of rs.5399.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The authorization code (Refund reference number) for the transaction is 327309.
)

We received damaged tablet from amazon on 18/11/18. Already first time without key board only tablet sent. That is taken back and sent another one. That is also in damaged condition. Nobody is responding for further action. Please do the needful. Key board buttons also damaged condition. Packing box also in damaged condition.

It was suppose to be delivered on 15/11/18 but the delivery agent never turned up. And updated as delivered to customer.
After lots of emails and calls (Binod, anmol, chitralekha). It got to know that it's a mistake and replacement was placed.

And again i haven't received it as delivery agent keeps cutting my call and simply updates as 'unable to contact' and fails the delivery.

I don't know how amazon hires culprits as delivery staff. It is really frustrating to deal with all this nonsense. I have filled a complaint in e-consumer portal as well reference id:[protected]

Sir, i had ordered 1 honor 7x mobile on 15th august, 2018, whose order number is[protected] which was priced at 10999, i had sent back to india post was sent from the consignment number rp[protected]in and it has now been more than 2 months. They are not returning my money. Please help me.

Sir i have order a lenovo laptop but i received a stone i have many time call to amazon customer care and take complaint but nobody takes action in my complaint please help me sir an takes action amazon and please refund my money and my mobile number is [protected] and order id is[protected] and my payment done by net banking

A refund of rs. 649/- was issued on 19/10/2018 from amazon. Which was actually not issued as per sbi official. A screen shot of refund material attached with it. At that circumstance please do needful from your end, so i can get my refund.
With regards-
Prasenjit das
Mobile no.-[protected]
E-mail-prasenjitdas. [protected]@gmail.com