Amazon India Complaints & Reviews

I want to draw your kind attention towards the fraud activity..
We have recieved links from our fellows about the great indian sale with the name of amazon. And we have booked many products from different phones.. The link is attached below..
https://rebrand.ly/Amazon-Big-billion-sale

I believe it is a fraud activity. Thus, i request you to please stop this malware activity as it can hack our accounts that are linked with our emails.
Kindly do the needful as early as possible..

Thank you

Hi,
I have ordered and received apple iphone 6s (Rose gold, 32gb) and i received 01december2017. When i am using mobile suddenly got black screen (10november2018) and appear on screen booting symbol. I am not able to use my mobile. So can you please provide service center support for repair or replace the item asap.

Appreciate promt response

Please find the order i'd below.
Order number:[protected]
Invoice number: blr5-543469
Invoice details: ka-blr[protected]
Serial no: b01lxf3sp9 (Apple-iphone-6s-32-rose-gold)

I have purchased a mobile from the amazon india. The quality of the product is very bad and i wanted to replace the mobile with the other mi a2 but company did not do this as the product is returnable in company's policy. The description of the product as given below:

1. Registered email id : [protected]@gmail.com
2. Product description : mi a2 mobile (Imei 1-[protected], imei 2- [protected], serial no.-4ee1a6f)

Horrible customer service from amazon

Ordered a pair of walking shoes from amazon on oct. 25th 2018. Initial delivery date was 31st october to 2nd november. When the product did not arrive on 31st oct i called them and they said it will be delivered within 2 days. When it was still not delivered by 2nd nov. I cancelled the order. The refund is not given till now, i have called your customer service 4 times over the past 8 days. Till now no refund has been initiated from your part. They are repeating the same line. "your refund will be processed in 24-48 hours". You are holding my money for 16 days without delivering the product or apprising me of the status of refund. Horrible customer service from amazon.

Dear concern,

I have order heavy duty foldable on 30-oct-2018 of rs1249/-. Initially the delivery date was 5-sep-2018, but till not delivered and revised date was 8-sep-2018. Today is last date to pay my credit card payment. I haven't paid my credit card bill nor product delivered. With frequent calls now you have informed that product was lost in transit. Because
Delay my bank has been charging me 550+gst for late payment of credit card bill.

I need compensation for not delivered and my money was holding with you for this period.

Regards
Pradeep

A refund has been made by amazon on 9th of august regarding a product which i've buyed from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i nees to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

My order #[protected] is not delivered yet, when contacted the customer service she offered me a refund. The item costs 210 and now i have to order it again for higher and also add some other items to make it a free delivery. When contacted customer service through chat, agent named bhagyashree ojha, started lying to me, earlier she asked me to wait for more. Then asked to contact seller, then when i asked her to email the transcript of email she lied again that she can't. It took half an hour just to get the transcript from her and she constantly tried to end chat in that time. Amazon should check my chat with her.

Ordered a refurbished 1plus5 and it was not working.All I could see was blank white screen.
After multiple attempts of contacting customer care, they gave me option of replacement from the same vendor, I do not want same phone from the same vendor after this incident. I want my money back or a new phone, I am ready to pay the gap.

I have been a regular and prime customer of Amazon.in for more than 1 year. They have charged around 999/- for prime membership offering faster and assure delivery at my home address. I have ordered dozen of product in very short period of time. But non of them were delivered at my home address and returned to re-seller. I have been complaining about the same to Amazon customer service but all get nothing but consolation. They are not providing me proper solution and every time time come up with reason that package is returned because it was damaged. I need compete clarification regarding each product which wasn't delivered. and I want my membership fees to be refunded as the service which was promised is not fulfilled .

Dear Concern,

I have order heavy duty foldable on 30-oct-2018 of Rs1249/-.Initially the delivery date was 5-sep-2018, but till not delivered and revised date was 8-sep-2018. Today is last date to pay my credit card payment . I haven't paid my credit card bill nor product delivered. With frequent calls now you have informed that product was lost in transit.Because
Delay my bank has been charging me 550+GST For late payment of credit card bill.

I need compensation for not delivered and my money was holding with you for this period.

Amazon India did not deliver my item containing stapler instead of repeatedly asking about refund for it instead they stated a false statement saying that they delivered my item.The order was made on 26 september but resolution was still not provided and customer care representative are misbehaving when asked for.This is torture to genuine customers worst service by amazon India and such incidence are occurring on regular basis

Amazon delivery service is worst. The delivery agents doesn’t respond properly & also rejects the parcels by themselves. I have complained amazon for this but still there service agents repeats the same. Delivery agents ask us to come to the place where they are, instead door delivery. Amazon prime delivery of no use as its only our loss of money. The deliver ery never comes. They update reports falsely as the system is under there control. Please be careful to shop on amazon.

I had a order placed with amazon on 13th june 2018 with id[protected] the item was a "samsung 80 cm (32 inches) hd ready led tv 32fh4003 (Black)" i had a prime membership at that point of time (It was purchased on 9th jul 2017 with id[protected]. I was due a 10% cash back on sep 20th latest as i had used my citi bank credit card that had that promotional offer at that point of time. I have called the customer support repeatedly for close to 4 times now. Every time some one promises it will be resolved in 6 working days.. But that never happen. I am almost fed up and looking for a way to sue the company for what they have done to me and the mental stress they have caused.. I was due close to 2000 inr as cashback for that order.

I register complain for product return on amazon on 5th November 2018 and got pickup date 8th November 2018, but no one came for pickup, next day i again register complain for product return then i got pickup date for 9th November 2018.
On 9th November 2018 i got a call from courier boy (name AMAN) said i will not come on given address so you come to me with product. Again i call to customer car service on amazon but they did not take any action against courier service.
I want to complaint against amazon courier service and amzon india coustomer care service for not pickup product since 3 days.
Order Number[protected]-5809151)
Mobile Number - +91-[protected]

Second time Amazon cheated me.The courier arrived at the TVM at both time, but the agent doesnt delivered.2 times they returned back to seller without informing me.By giving money simply i have wasted 30 days forthe delivery.
the order numbers are Order #[protected] and Order #[protected]
Very much irritated with the amazon.Most of times the delivery agents are not picking the phone.The customer care executives are saying foolish things only..
The seller is contacted for knowing the feedback.But without getting the product how can i send a feedback.By this type of activities from amazon, it will affect the seller credential also

Ordered Samsung EVO Plus Grade 3, Class 10 64GB MicroSDXC 100 MB/S Memory Card with SD Adapter (MB-MC64GA/IN) Order#[protected] with expected delivery date on 7th November.

Shipped with ARAMEX (Tracking ID [protected])

I received message on 7th November as Arriving today however by eveining receives another message as We attempt to deliver your order & The courier will attempt to deliver again.

The same messages on 8th November as arriving in moring & failure on the evening however there was no phone call or any attempt/visit of delivery to my home happened.

Not sure why AMAZON follows this strategy this is either to showcase that they tried to deliver on November 7th as per order expectation though it didnt happened because this sounds like problem happened from consumer end where nobody was there to receive the delivery.

Attached my tracking details for more insight.

Once again bad experience with AMAZON.

Website: https://www.amazon.in
Order given on wednesday, 17 october 2018.
Order no:[protected].

I have been ordered in amazon website on 17.10.2018. Till date 09.11.2018 the item is not delivered, i have been contacted with the customer care n no of times, they are telling they have been lost in transit, i am not okay with the answer which they proposed as below.
1. Refund only product cost
2. Rs.50 as penalty
3. One month prime extension

I am not satisfied with above reply becasue

1. Since the product lost they have to inform, i haven't received any call or mail, instead of this i have got mail like, the item is delivered.
2. How can i rate item without.

How many days the amount which i paid can hold?

Still they are not clear about the delivery of the product.

What is the penalty?
Item cost: rs. 245
I need it like per day rs. 1000 * 25 =25000.

Amazon india customer care just gave me a clarification that they cannot guarantee/promise a delivery date for the products ordered. So in effect the company is taking money retaining it with them for weeks and making profit out of it until the product reaches us.

The customer service also gave me a go ahead to raise a complaint in court as this was not this concern. Such blatant disregard for ethics and integrity

I ordered air fryer and it got delivered today (09/11/18). My grandfather gave him money, as i was inside the room. As he gave him more money than requird amount he counted and took all money, by chnce i came out and asked him how muchmoney have you given, he said delivery boy counted he said the amount is ok. I went out side and he was about to start his vehicle, i caught him and he returned extra amount. He said i was about to return. This are your delivery boys amazon. M shocked and it was shipped by eshant e store

Hello,

This is regarding the recent issue faced or you can say still facing with amazon.in.

I ordered a product from amazon, basically it is a laptop worth 35000 on 6th of this month with one day delivery option i. E it should be delivered by 7th of november by 9:00pm.

But the issue started from the delivering of the product, they missed the deadline as promised and they delivered me by next day morning around 7:00am.

Till then i was in my patience as i know they can refund my delivery charge.

But when i opened the laptop, its completely not working. It got stuck in the middle asking me to connect to the internet. I tried all the ways but couldn't connect to lan as they area is a kind of remote location.

Till the time i have already contacted the service desk around 5-6 times. Now again i need to contact them for the damaged product, upon contacting the customer service department told me to contact dell support service.
After contacting them they informed me that there is a need for a strong internet connection which i informed them that i don't have here. They informed that it cannot be done using hotspot. I said ok i will contact the amazon customer service. At least i should be able to login then we can update but here starting itself i am unable to get into to the system itself.
Now customer service transferred the call to the amazon technical team where i again explained them the whole things and they said they want a denial letter from dell.

I informed the team that i have been tossed like here to there without any reason and i cannot contact them again and transferred the call to the customer service.
Now they have informed me that they will refund my money when the product is been returned or taken from my home.
Till now nothing is been done. The product is with me. Do you really think i need to contact them day by day for this laptop. How many times do i need to contact the amazon customer service. From ordering the laptop to till now i have contacted them multiple times and i m lying now in between the product and amazon customer service.
Neither i got the refund nor i got the product replaced.
I have talked almost 3 supervisors and around 6 customer service agents and now i have a defective product. I even informed them to give a callback when the supervisor is available, still no call on this.
After getting completely fed up for just one product, i am completely done so i came here now.
Even i informed them that i will be taking this to a higher level so make sure a callback is been arranged. I was about to travel to bangalore for a surgery of one of my family member. I have just cancelled my train just to get this product and i received a damaged one. Contacting the customer service, they informed me that the refund or pickup will be made by tomorrow or today evening. Now i was about to leave to bangalore by evening and now i have cancelled that too just for a product.

Its about 35000 where i need to have a check on this but this is not the way. I have requested them multiple times to deliver on time and the product should be fine. Despite of these many follow up i got this experience.