Amazon India Complaints & Reviews

Please find below the whole incident which happend.

I had placed an order on October 25th which was supposed to be delivered on October 28th. But i had not received the order on oct 28th. Then i got the
message that it will be delivered on 31st October. But due to some reason
i was not able to receive the package. Then i got the message that it will
be delivered on November 1st, but i had not received the order on November
1st. I tried calling the given number 30 times but no response from them
and when someone picked up he said you will get your order within 1 hour.
Then again i was coordinating with him whole day but didn't respond. At the
end i got the message it would be delivered on November 2nd. Again on 5th
November late evening I got a message that it would be delivered today, I
tried reaching the delivery agent number but all was in vain. After 15-20
minutes on the amazon tracker and it showed that the package has been
delivered to the particular customer then again I tried reaching the
customer care executive and the executive told me that package was wrongly
scanned and updated as Delivered and you will receive the package within
next 1-2 days. Then i emailed amazon team about this whole scenerio and
got the response that they will update me on Nov 16th and today i got the
response that they cannot help me. Please find the below email which i got
from Amazon today: "Greetings from Amazon India. I am sorry that our call
was disconnected. This email is regarding to your query for the Order
No:[protected], As per the investigation reports generated
unfortunately we will not be able to issue you any replacement or refund
for this product. We have fully investigated this matter with the carrier
and we got the confirmation that the package has been delivered
successfully to the provided address. Moreover the warehouse has confirmed that the order was complete when it left our Fulfillment Center and the courier has confirmed that the package was intact when it was delivered to you. Based on the results of our investigation, we won’t be able to provide a replacement or refund for this Order No:[protected] at this time. I would like to confirm that we won't be able to assist any further
on this issue. I hope this helps, We look forward to seeing you again soon."

Here are some of the details:
Registered mobile number: [protected] Order ID:[protected]

Thanks
Veena Grover

I have two pending refunds with reference numbers_[protected] of rs499 for san disk memory card and 567162 of rs 165 for fabwomen saree. Amazon executives are telling that refund has been issued on 12th nov, but there is no msg confirmation from bank side. Pnb executives are telling that they can't help anyway and i should contact amazon. I had. Ordered the 32 gb memory card through online payment method on28 th of october which was auto cancelled. I am advised to have patience by amazon to get my refund. I need my money back

I have ordered moto x4 (64GB/4GB RAM) variant in amazon. But, the mobile I have received is 32 GB/3GB RAM variant.
When I enquired to the customer service, they are mentioning the statement as "I am not speaking the truth".
I have all the proof for purchase.

Hi, i had last ordered pureit classic 23 lts water purifier on dated 31/10/2108 order #[protected] and paid an amount of rs 2499/-. My delivery date was mentioned as 14/11/2018 but till date i have not received the order at my place. I had received the sms from amazon's third party courier services i. E. Gati courier services on 12/11/2018 stating same will be delivered on 12/11/2018 through pod #[protected] but till date same is not delivered by gati. I had contacted gati team and they were so casuall and told me they will as per their suitable time. I had raised complaint 3 times with amazon but still no action has been taken nor the order got delivered. I took amazon team concall with the gati person and make them heard the casual approach of the courier person and it was recorded conversation as confirmed by amazon.
Amazon team told they will resolve 17/11/2018 but actually they are not able to the delivery. My question if they are not able to do the delivery why taking orders from customers. They don't value to customer's money, time. Such issues are very common now a days with amazon making customer fool around and after 1 month they will confirm will not able to do the delivery and they will refund the money. What about compensation to customer's money and time it is not as per their policy,. As per their policy they can create as much as possible issues and pain so that customer will not go for amazon in future and making to run pillar to post towards his issue resolution anyways they have enjoyed the money for more than 15 days from customer and they might hv earned interest for 15 days. Request you to llok into the issue

Dear amazon team

As i am an favourable customer of your amazon where i have spent my credit card for purchase of an mobile one plus 6t and soon after within 24 hours i have been cancelled my order through my amazon portal but still from my credit card there is a suspicious two deductions of the product is incurred amount rs. 73, 768 kindly refund my amount

Regards.,

Amruth k n
Contact - [protected]

Dear Sir,
I had Purchase MI LED TV dated 03rd Nov., 2018 I had got delivery of Item in 06th November., 2018. After that Installation team had not come. I am continue sly called to Brand & Amazon but after that installation man comes dated 15th Nov.2018. after that i and my family shows Not supported Pain-Drive, USB cable, OTG cable, proper picture & demo. After that i called customer care at 7:52 PM in 15th November., 2018 they told me that i am generate refund request & delivery boy will picked up LED TV from your home next business day, & she also give me option of replacement of TV after that today at 2:30 pm customer care called me that you cant got replacement only got refund. we will picked up your TV in 4 business day, after successfully picked up you will got refund within 4 business day.
Dear Sir
I am suffered very very big lose I cant get delivery immediately, can't get installation, can't get replacement of fault in Item & cant get refund immediately.

They are playing games with their customer. So please sir help me for that.

Amazon cheated me by selling refurbished dell laptop without mentioning that its refurbished while selling in the product details. After using hardly for 5 times, laptop gets shut down upon slightest movement immediately after 11 days from purchase date. When i reported the same with manufacturer, dell informed me that its refurbished product. I forwarded the same email from dell to amazon asking for justice, they said return window is 10 days but since i have forwarded the mail from dell stating its refurbished, amazon agent said i would get a refund or return with in 5 working days (5th november 2018). When i checked today with them, they are clearly and recklessly saying that they would ask manufacturer for warranty extension. I dont accept this, i have wasted my 50, 000 rupees to buy a faulty product and they are expecting me to have it by getting it repaired all the time.

I have not received the order #[protected]. But amazon official claiming that the order is delivered under the receiver's signature. Thay have not provided me the scan copy of the person received the order and the address of delivery, also the mobile no & mail id to which the confirmation message about the delivery of order was sent. Though i have not received the above information after several request. Since i have neighter received any sms nor mail about the confirmation of delivery of the order.

Sushila induar
[protected]
[protected]@gmail.com

I ordered for a 49 inch mi led tv 4a pro on amazon (Order i. D[protected] on[protected] and received the product on[protected] with many blank slips pasted on the box. Being worried, i checked and found order slips below these slips. This mi 49 inch tv was firstly shipped to mr. Deepak gupta of delhi on 11th october (Awb no.[protected] where this particular unit was decided as defective piece by mi technician, either it should have been dumped to company being defective or be declared as refurbished after removal of defects and sold accordingly but amazon along with mi (Xiaomi) decided to continue the selling of that defective piece in the name of a brand new mi 49 inch tv till its final disposal. This particular unit (Defective and returned) was again shipped to ankit & company of jaipur on 22nd october (Awb no.[protected] but this tv was again returned as they also understood its reality. Finally it was shipped to me on 8th november (Awb no.[protected] for its disposal as a brand new tv. This is how the companies like amazon and mi are cheating their own customers by providing them defective and returned product in the name of brand new product even after receiving the payment of a new product. This is a serious crime where not only a defective returned item has been sold to a customer willfully in the name of a new product but efforts of hiding the facts have also been made by pasting blank slips on previous orders. Amazon is making excuses by quoting different reason every time i contacted them. I am even not allowed to post my product review on amazon to hide the truth. I am still left with no remedy in spite of having all recordings of conversations with amazon customer care executives etc. And proofs including box itself with various order slips pasted along with screen shot of amazon’s reply on my review.

I ordered a bluetooth earphones on 9th of october, and it got delivered on 11th oct. It was a gift for someone, so i just kept it after opening the package. I handed it the person (For whom i ordered it) on 23 oct. He used it 3 times and now the ear piece is not working. I tried to contact the amazon customer support, but they asked me to contact service center. The number they provided, denied service for the product, as they don't deal with warranty products. Now i again raised this issue on amazon, the executives says i should get it repaired and amazon can't do anything in this case. I asked them, even if it gets defective again, after repair then? The executive replied "you shall get it repaired as many times as it seems defective to you". This is how amazon is treating customers. They are not willing to help customers and just saying you have crossed 10 days from delivery so we can't do anything. I spent so much money on a defective product. I want replacement/ refund for it. As a product costing 3000+ rs do not malfunction in 3 times o[censored]sage.

Hi i have faced an issues with amazon so as the issue was faced by amazon, hence they had refunded 3000 to my amazon pay balance out of which i have ordered two products one the earphone and the other is the speaker.

I received the speaker but till yet not received the product, now the amazon application is showing as delivered to me. While discussing with an associate with amazon team they told me product is lost at transit and they will provide the refund within 24 hours, now 22 hours passed, they transferred my call to investigation team and they asked me to wait till 28th nov.

I have pre-booked one plus 6t on october 18 & purchased on november 1but the pre book offers which includes rs 500 cashback & coupon code for free type-c earphones were not provided to me. Even having a chat in customer they ensured me & told me wait till last date of receiving the offers i. E. 15 november but still i haven't received those offers. Even i called up in amazon customer care helpline & they also ensured that i will be receiving the offers but still i haven't received anything till date.

The complaint is about non delivery of product in time. While booking i have made the extra rs 50 apart from the product cost for the desired date and time of delivery. But the same has not happened.
The order was booked on 14th november 2018 and the estimated delivery was on 15th november 2018 at 11:00 am as desired by me.
But in the online tracking system the status on 15th november at 9:35 am, order was showing attempted to deliver, and i have not received any delivery agent at the house or not a single call d=from the delivery agent.
I have called to amazon customer care on this, with representative mr. Nazeem, he told order ill be delivered as soon as possible.
But my demand was to delivered the order before 3:00 pm or the immediate re-fund as i was travelling to my native.
Both are not done by amazon and i want to fine them some amount.

Dear team,

I have purchased item from amazon as a birthday gift to someone on 7th november, birthday was on 12th november, till date i haven't received the item. I am really upset now that i couldn't present the gift to someone i care, amazon was assured that it will be delivered on 11th of november. It caused mental stress to me as i couldn't purchase it from other means as i was expecting this will get delivered from amazon and money also got blocked.

Need compensation for the mental stress and i lost prestige in front of others

Attaching the order details

Regards
Shivin
[protected]

Amazone commiting no cost on emi on their side & due to same offer i was purchased 2 mobiles by my credit card & now i am getting EMI with Bank interest & GST. so i want refund of money paid for interest with GST.
find the attached Prouct bill & bank statement which i got by bank.
NOTE :-
SBI
11235/- bill Amount
1950/- Emi Amount
131/- interest
212/- Gst Charge
411/- Fines Charge.
1950+131+212=2293+ 411 one time fines charges

2293*6=[protected]=(2523) why i should pay extra???

HDFC
11526/- bill Amount
1823/- Emi Amount
122/- interest
194/- Gst Charge

1823+122+194=2139

2139*6=[protected]=(1308)why i should pay extra???

Both Card (2523+1308)=3813 why i should pay extra.both Mobile??????

I ordered a 49 inch Mi TV 4A Pro on[protected] and received the product on[protected] with many blank slips pasted on the box. I became worried so I checked those slips and found order slips below these slips.This Mi 49 inch TV was firstly shipped to Mr. Deepak Gupta of Delhi on 11th October where this particular unit was decided as defective piece by Mi technician, it should have been dumped to company being defective either or be declared as refurbished after removal of faults but Amazon along with Mi ( Xiaomi ) decided to continue the selling of a defective piece in the name of a brand new Mi 49 inch TV. This particular unit ( defective and returned ) was again shipped to Mr. Ankit of Jaipur on 22nd October for its disposal but this TV was again returned being spotted as defective and used. Finally it was shipped to me on 8th November for its disposal as a brand new TV. This is evident to prove how the companies like Amazon and Mi are cheating their own customers by providing them defective and returned product in the name of brand new product even after receiving the payment of a new product. This is a serious crime where not only a defective returned item was sold to a customer in the name of a new product but a bid of hiding the facts had also been done by pasting slips on previous orders. I am still left with no remedy in spite of having all recordings of conversations with Amazon customer CCE etc. and proofs including box itself.

By mistakly i entered wrong payment information and my account got bolcked and iam not able to use my amazon pay balance 2000
Please help me to unblock my account.

Since 3 months iam trying to unblock my account by sending mails to [protected]@amazon.in it replay like we have to send payment information via fax line but iam clearly mentioned that i have wrongly typer payment information then where i can find. And please help me to resolve this issu...

Email:[protected]@gmail.com

I m seller on amazon india, i sold one of my product on amazon, (Order id:[protected] but buyer returned the product for some reasons. Amazon taken the returned product from buyer but fails to deliver back to seller. It lost or stolen somewhere from amazon easy ship service. Now amazon peoples refusing to give claim for the lost product. How can i sell my products on amazon when they cheat the sellers like this.

I filed safet claim for my lost order but they denied taking my request

I want my returned product back if its lost or stolen then amazon have to provide claim for that. They cant denied for that

If a customer isnot able to receive a product on a given day, amazon claims to deliver it on the next working date. Happening to me twice in almost 3 months, that i wasnt able to receive a product (Apple iphone se and zyaden black and silver rectangular unisex eyewear) on a particular day, and without even being contacted the nxt day, the product was cancelled. Moreover, even after contacting the customer service, the promised made by them were blatant lies, since i never received any product at the end of the day. If you are not going to hold on your claims, then dont claim in the first place.

I had placed an order on amazon.in on oct 19th (Id#[protected].

The seller updated a fake courier tracking number which wasn't traceable nor delivered till nov 9th. On 9th nov, i contacted the seller and he said he cant ship the product and will issue refund which will be credited in 3-5 days.

Refund is not credited till nov 15th and amazon is neither ready to process refund nor take any action against the seller. They simply ask to keep waiting day by day.

If seller does not give, then thy will raise some a-z process which will take 14 days and if investigation confirms then they will refund.

My question is, my money is stuck since last one month.. Why should i wait another 15 days for amazon's non-sense process.

I did my shopping on amazon and they have to give me either the product or refund by committed date. I don't care how they deal with their partners.