Amazon India Complaints & Reviews

In my account amazon transfer 6000 rupees but it is not showing in my account my account number is:[protected] and my debit card number is [protected] and my mobile number is [protected].
Through amazon they are provided me reference number is[protected] and my amount till now not came in my account. They are transfer 6/11/2018 still it is pending and not showing in my account.

At around 11 am the delivery boy was supposed to phone me to give my parcel. But he said he tried to call me twice though i did not receive any call. Hence he should have tried later at some other time. Maybe my phone was busy or the phone connection was not available at that time. Then he went inside our house and gave the parcel to another person with whom we don't have any relation without confirming about the parcel. This means that the service boy can give the parcel to anybody without any confirmation whatsoever.in our house we have 10 families. If anyone claims that he/she is my relative then how can the delivery boy give the parcel to that person without confirming if i have actually received it or not. When i phoned the delivery boy he said"do whatever you can do". Before this incident amazon had given good service to me. But after this incident i am sorry to say i shall never make any feelings with amazon any more. Those parcels which have been already orders i will receive them because i have already spent money but next time i will never buy from amazon! I have also come to know that in amazon delivery there is no such thing as security. And please send some other delivery boy to deliver the remaining parcels to me.

I have requested for refund but the refund is not processed for the order no:[protected] and amount is 690. The costomer exucative not solving my issues and say its your problem we have no resposibility of this. Amazon representative told me that we can not do anything for this refund as we alredy refunded your amount but it not reflected in your acount. They told me that your refund is initiated on 5th of nov but still i have not received it. Unique reference number is 485807. Please check and process the refund at earliest.

On 1st nov 2018 i've order a mobile phone and i've cancelled it on the same day because of no liking it anymore. Then they have initiated refund on 7 nov 2018 still i didn't get my amount credited to my account. As amazon says you've to contact bank customer care regarding this and charge dispute file against this but they're saying we cannot do that. And our state bank of india is also not responding with this.

I ordered philips table lamp and the product was not delivered at my
Home. The courier guy just updated in his system that customer refused
Delivery. The courier guy did not even attempt to deliver it at my
Home. When i was frustrated by the ridiculous service of the ecom
Express courier guy i contacted mr vishal of amazon service i was even
Further ridiculed by the reply of his. He told me blindly that i have
To just order again. What an awesome customer service. First of all
Amazon uses crap courier service and when anyone complains the awesome
Customer service of amazon gives me even more crap response. I am
Really ridiculed by the customer service of mr vishal who does not
Even understand what is customer service. By the attitude of mr vishal
It seemed as if like i am his servant who should just blindly follow
His orders.

On 11/14/2018 there is a charge from amazon prime in the amount of 13.77. I am not an amazon prime member and i have not ordered any products from them. Please refund my bank card. There is a number for the charge[protected]. Several months ago i contacted amazon prime for a charge on my bank account and i thought it was resolved. I am not a member, nor do i want to be. Thank you for your consideration.

I have ordered and paid product kaspersky anti-virus during the depavali offer but delivered the product and received our post office kottarakkara ho pincode 691506 on 12 november 2019 but the product is unfortunately delivered at me and went to the post office and enquired the matter at the post office. After checking the details they told me that they delivered the product at a person. Then i enquired the matter and find that the post man delivered the product at a wrong person. This would happened to me a big loss because our office needs this anti virus very argent.

The tracking id is aw[protected]in

Please find below the whole incident which happend.

I had placed an order on October 25th which was supposed to be delivered on October 28th. But i had not received the order on oct 28th. Then i got the
message that it will be delivered on 31st October. But due to some reason
i was not able to receive the package. Then i got the message that it will
be delivered on November 1st, but i had not received the order on November
1st. I tried calling the given number 30 times but no response from them
and when someone picked up he said you will get your order within 1 hour.
Then again i was coordinating with him whole day but didn't respond. At the
end i got the message it would be delivered on November 2nd. Again on 5th
November late evening I got a message that it would be delivered today, I
tried reaching the delivery agent number but all was in vain. After 15-20
minutes on the amazon tracker and it showed that the package has been
delivered to the particular customer then again I tried reaching the
customer care executive and the executive told me that package was wrongly
scanned and updated as Delivered and you will receive the package within
next 1-2 days. Then i emailed amazon team about this whole scenerio and
got the response that they will update me on Nov 16th and today i got the
response that they cannot help me. Please find the below email which i got
from Amazon today: "Greetings from Amazon India. I am sorry that our call
was disconnected. This email is regarding to your query for the Order
No:[protected], As per the investigation reports generated
unfortunately we will not be able to issue you any replacement or refund
for this product. We have fully investigated this matter with the carrier
and we got the confirmation that the package has been delivered
successfully to the provided address. Moreover the warehouse has confirmed that the order was complete when it left our Fulfillment Center and the courier has confirmed that the package was intact when it was delivered to you. Based on the results of our investigation, we won’t be able to provide a replacement or refund for this Order No:[protected] at this time. I would like to confirm that we won't be able to assist any further
on this issue. I hope this helps, We look forward to seeing you again soon."

Here are some of the details:
Registered mobile number: [protected] Order ID:[protected]

Thanks
Veena Grover

I have two pending refunds with reference numbers_[protected] of rs499 for san disk memory card and 567162 of rs 165 for fabwomen saree. Amazon executives are telling that refund has been issued on 12th nov, but there is no msg confirmation from bank side. Pnb executives are telling that they can't help anyway and i should contact amazon. I had. Ordered the 32 gb memory card through online payment method on28 th of october which was auto cancelled. I am advised to have patience by amazon to get my refund. I need my money back

I have ordered moto x4 (64GB/4GB RAM) variant in amazon. But, the mobile I have received is 32 GB/3GB RAM variant.
When I enquired to the customer service, they are mentioning the statement as "I am not speaking the truth".
I have all the proof for purchase.

Hi, i had last ordered pureit classic 23 lts water purifier on dated 31/10/2108 order #[protected] and paid an amount of rs 2499/-. My delivery date was mentioned as 14/11/2018 but till date i have not received the order at my place. I had received the sms from amazon's third party courier services i. E. Gati courier services on 12/11/2018 stating same will be delivered on 12/11/2018 through pod #[protected] but till date same is not delivered by gati. I had contacted gati team and they were so casuall and told me they will as per their suitable time. I had raised complaint 3 times with amazon but still no action has been taken nor the order got delivered. I took amazon team concall with the gati person and make them heard the casual approach of the courier person and it was recorded conversation as confirmed by amazon.
Amazon team told they will resolve 17/11/2018 but actually they are not able to the delivery. My question if they are not able to do the delivery why taking orders from customers. They don't value to customer's money, time. Such issues are very common now a days with amazon making customer fool around and after 1 month they will confirm will not able to do the delivery and they will refund the money. What about compensation to customer's money and time it is not as per their policy,. As per their policy they can create as much as possible issues and pain so that customer will not go for amazon in future and making to run pillar to post towards his issue resolution anyways they have enjoyed the money for more than 15 days from customer and they might hv earned interest for 15 days. Request you to llok into the issue

Dear amazon team

As i am an favourable customer of your amazon where i have spent my credit card for purchase of an mobile one plus 6t and soon after within 24 hours i have been cancelled my order through my amazon portal but still from my credit card there is a suspicious two deductions of the product is incurred amount rs. 73, 768 kindly refund my amount

Regards.,

Amruth k n
Contact - [protected]

Dear Sir,
I had Purchase MI LED TV dated 03rd Nov., 2018 I had got delivery of Item in 06th November., 2018. After that Installation team had not come. I am continue sly called to Brand & Amazon but after that installation man comes dated 15th Nov.2018. after that i and my family shows Not supported Pain-Drive, USB cable, OTG cable, proper picture & demo. After that i called customer care at 7:52 PM in 15th November., 2018 they told me that i am generate refund request & delivery boy will picked up LED TV from your home next business day, & she also give me option of replacement of TV after that today at 2:30 pm customer care called me that you cant got replacement only got refund. we will picked up your TV in 4 business day, after successfully picked up you will got refund within 4 business day.
Dear Sir
I am suffered very very big lose I cant get delivery immediately, can't get installation, can't get replacement of fault in Item & cant get refund immediately.

They are playing games with their customer. So please sir help me for that.

Amazon cheated me by selling refurbished dell laptop without mentioning that its refurbished while selling in the product details. After using hardly for 5 times, laptop gets shut down upon slightest movement immediately after 11 days from purchase date. When i reported the same with manufacturer, dell informed me that its refurbished product. I forwarded the same email from dell to amazon asking for justice, they said return window is 10 days but since i have forwarded the mail from dell stating its refurbished, amazon agent said i would get a refund or return with in 5 working days (5th november 2018). When i checked today with them, they are clearly and recklessly saying that they would ask manufacturer for warranty extension. I dont accept this, i have wasted my 50, 000 rupees to buy a faulty product and they are expecting me to have it by getting it repaired all the time.

I have not received the order #[protected]. But amazon official claiming that the order is delivered under the receiver's signature. Thay have not provided me the scan copy of the person received the order and the address of delivery, also the mobile no & mail id to which the confirmation message about the delivery of order was sent. Though i have not received the above information after several request. Since i have neighter received any sms nor mail about the confirmation of delivery of the order.

Sushila induar
[protected]
[protected]@gmail.com

I ordered for a 49 inch mi led tv 4a pro on amazon (Order i. D[protected] on[protected] and received the product on[protected] with many blank slips pasted on the box. Being worried, i checked and found order slips below these slips. This mi 49 inch tv was firstly shipped to mr. Deepak gupta of delhi on 11th october (Awb no.[protected] where this particular unit was decided as defective piece by mi technician, either it should have been dumped to company being defective or be declared as refurbished after removal of defects and sold accordingly but amazon along with mi (Xiaomi) decided to continue the selling of that defective piece in the name of a brand new mi 49 inch tv till its final disposal. This particular unit (Defective and returned) was again shipped to ankit & company of jaipur on 22nd october (Awb no.[protected] but this tv was again returned as they also understood its reality. Finally it was shipped to me on 8th november (Awb no.[protected] for its disposal as a brand new tv. This is how the companies like amazon and mi are cheating their own customers by providing them defective and returned product in the name of brand new product even after receiving the payment of a new product. This is a serious crime where not only a defective returned item has been sold to a customer willfully in the name of a new product but efforts of hiding the facts have also been made by pasting blank slips on previous orders. Amazon is making excuses by quoting different reason every time i contacted them. I am even not allowed to post my product review on amazon to hide the truth. I am still left with no remedy in spite of having all recordings of conversations with amazon customer care executives etc. And proofs including box itself with various order slips pasted along with screen shot of amazon’s reply on my review.

I ordered a bluetooth earphones on 9th of october, and it got delivered on 11th oct. It was a gift for someone, so i just kept it after opening the package. I handed it the person (For whom i ordered it) on 23 oct. He used it 3 times and now the ear piece is not working. I tried to contact the amazon customer support, but they asked me to contact service center. The number they provided, denied service for the product, as they don't deal with warranty products. Now i again raised this issue on amazon, the executives says i should get it repaired and amazon can't do anything in this case. I asked them, even if it gets defective again, after repair then? The executive replied "you shall get it repaired as many times as it seems defective to you". This is how amazon is treating customers. They are not willing to help customers and just saying you have crossed 10 days from delivery so we can't do anything. I spent so much money on a defective product. I want replacement/ refund for it. As a product costing 3000+ rs do not malfunction in 3 times o[censored]sage.

Hi i have faced an issues with amazon so as the issue was faced by amazon, hence they had refunded 3000 to my amazon pay balance out of which i have ordered two products one the earphone and the other is the speaker.

I received the speaker but till yet not received the product, now the amazon application is showing as delivered to me. While discussing with an associate with amazon team they told me product is lost at transit and they will provide the refund within 24 hours, now 22 hours passed, they transferred my call to investigation team and they asked me to wait till 28th nov.

I have pre-booked one plus 6t on october 18 & purchased on november 1but the pre book offers which includes rs 500 cashback & coupon code for free type-c earphones were not provided to me. Even having a chat in customer they ensured me & told me wait till last date of receiving the offers i. E. 15 november but still i haven't received those offers. Even i called up in amazon customer care helpline & they also ensured that i will be receiving the offers but still i haven't received anything till date.

The complaint is about non delivery of product in time. While booking i have made the extra rs 50 apart from the product cost for the desired date and time of delivery. But the same has not happened.
The order was booked on 14th november 2018 and the estimated delivery was on 15th november 2018 at 11:00 am as desired by me.
But in the online tracking system the status on 15th november at 9:35 am, order was showing attempted to deliver, and i have not received any delivery agent at the house or not a single call d=from the delivery agent.
I have called to amazon customer care on this, with representative mr. Nazeem, he told order ill be delivered as soon as possible.
But my demand was to delivered the order before 3:00 pm or the immediate re-fund as i was travelling to my native.
Both are not done by amazon and i want to fine them some amount.