Amazon India Complaints & Reviews

Website: https://www.amazon.in
Order given on wednesday, 17 october 2018.
Order no:[protected].

I have been ordered in amazon website on 17.10.2018. Till date 09.11.2018 the item is not delivered, i have been contacted with the customer care n no of times, they are telling they have been lost in transit, i am not okay with the answer which they proposed as below.
1. Refund only product cost
2. Rs.50 as penalty
3. One month prime extension

I am not satisfied with above reply becasue

1. Since the product lost they have to inform, i haven't received any call or mail, instead of this i have got mail like, the item is delivered.
2. How can i rate item without.

How many days the amount which i paid can hold?

Still they are not clear about the delivery of the product.

What is the penalty?
Item cost: rs. 245
I need it like per day rs. 1000 * 25 =25000.

Amazon india customer care just gave me a clarification that they cannot guarantee/promise a delivery date for the products ordered. So in effect the company is taking money retaining it with them for weeks and making profit out of it until the product reaches us.

The customer service also gave me a go ahead to raise a complaint in court as this was not this concern. Such blatant disregard for ethics and integrity

I ordered air fryer and it got delivered today (09/11/18). My grandfather gave him money, as i was inside the room. As he gave him more money than requird amount he counted and took all money, by chnce i came out and asked him how muchmoney have you given, he said delivery boy counted he said the amount is ok. I went out side and he was about to start his vehicle, i caught him and he returned extra amount. He said i was about to return. This are your delivery boys amazon. M shocked and it was shipped by eshant e store

Hello,

This is regarding the recent issue faced or you can say still facing with amazon.in.

I ordered a product from amazon, basically it is a laptop worth 35000 on 6th of this month with one day delivery option i. E it should be delivered by 7th of november by 9:00pm.

But the issue started from the delivering of the product, they missed the deadline as promised and they delivered me by next day morning around 7:00am.

Till then i was in my patience as i know they can refund my delivery charge.

But when i opened the laptop, its completely not working. It got stuck in the middle asking me to connect to the internet. I tried all the ways but couldn't connect to lan as they area is a kind of remote location.

Till the time i have already contacted the service desk around 5-6 times. Now again i need to contact them for the damaged product, upon contacting the customer service department told me to contact dell support service.
After contacting them they informed me that there is a need for a strong internet connection which i informed them that i don't have here. They informed that it cannot be done using hotspot. I said ok i will contact the amazon customer service. At least i should be able to login then we can update but here starting itself i am unable to get into to the system itself.
Now customer service transferred the call to the amazon technical team where i again explained them the whole things and they said they want a denial letter from dell.

I informed the team that i have been tossed like here to there without any reason and i cannot contact them again and transferred the call to the customer service.
Now they have informed me that they will refund my money when the product is been returned or taken from my home.
Till now nothing is been done. The product is with me. Do you really think i need to contact them day by day for this laptop. How many times do i need to contact the amazon customer service. From ordering the laptop to till now i have contacted them multiple times and i m lying now in between the product and amazon customer service.
Neither i got the refund nor i got the product replaced.
I have talked almost 3 supervisors and around 6 customer service agents and now i have a defective product. I even informed them to give a callback when the supervisor is available, still no call on this.
After getting completely fed up for just one product, i am completely done so i came here now.
Even i informed them that i will be taking this to a higher level so make sure a callback is been arranged. I was about to travel to bangalore for a surgery of one of my family member. I have just cancelled my train just to get this product and i received a damaged one. Contacting the customer service, they informed me that the refund or pickup will be made by tomorrow or today evening. Now i was about to leave to bangalore by evening and now i have cancelled that too just for a product.

Its about 35000 where i need to have a check on this but this is not the way. I have requested them multiple times to deliver on time and the product should be fine. Despite of these many follow up i got this experience.

I would like to lodge a complaint against amazon.in as they did not provide the mobile covers and earphones with the product one plus 6t as described on the website and also promised by their support staff over phone of which i have a recorded phone conversation.

Now, when i raised this issue with their concerned readdressal team they are denying any such offer with the product.

Hi,

I have placed an order on amazon.in with order number #[protected] on 28th october 2018 and the item is dispatched on 29th october 2018 with the tracking details provided with the website theshippy.in. This tracking website (Theshippy.in) doesn't contain the contact number or email address. Also, "leave a reply" option is not getting any response regarding the courier tracking shown on the website. No replies either from the website theshippy.in
The courier company details and awb number are not provided but an indirect tracking is provided in amazon.in using theshippy.in tracking website.
I have contacted the seller in amazon.in using "ask a question" to the seller option but no response regarding the courier or the delivery status.
I have waited till today (8th november 2018) expecting the delivery but still the order is not delivered.
The tracking on the website is showing "out for delivery" since 2 days but no one from any courier company called me for the delivery.
Contacted amazon.in but they are saying that the a-z guarantee escalation team will contact the seller for the order delivery but the delivery is not guaranteed.

Amazon.in resolution claims team are cancelling the seller fulfilled orders instead of arranging the delivery of the already dispatched items without stating any interaction details.
Why is then amazon.in hosting such sellers who can't deliver the item to the customers ordered on amazon.in website, wasting 2 weeks of precious time of the customers during the festive season?
It is really suspicious that all the orders are getting cancelled and not delivered.

I want the ordered item, which is already dispatched on 29th october 2018, to be delivered without any cancellation.
Please arrange for the delivery of the ordered item without any cancellation.

Manoj

Last month I took Amazon Prime membership worth Rs. 999. On 2nd November 2018, I have ordered a product "Mi A2 mobile", order no.[protected] with expected delivery of 3rd November 2018.

Unfortunately, I don't received the product till 6t November 2018. I received the amazon agent number on 5th November through message saying the product will be delivered through him today (5th November 2018). I called the number more than 12 times, but the person didn't picked the call. on 5th November night at 8.40pm I received a missed call from the delivery person and received a text message saying "We could not could not deliver the product as we contact you on the phone". On 6th November 2018 I called the same number and he picked the call saying, he is on leave and will not deliver the product.

I had similar delivery related experience (giving missed call in the night) with last order dated 14th October 2018 (order no.[protected].

I spoke to amazon customer care persons, executive and leader to get the current product also to escalate the issues happening with delivery services. Even after that the order and issues hasn't taken seriously.

Since the product[protected]) couldn't delivered, customer service team asked me to place replacement order for the same product which I didn't received, saying they will place the new order and will deliver the product through different delivery services by 8th November 2018.

I am still facing the same issues with delivery services with new order (order no[protected] placed on the 6th November 2018 with expected delivery on 8th November 2018. Today I got the delivery agent number through text message with delivery by 9.00pm. Today also, I tried to contact delivery person many times but he didn't picked. When I again contacted amazon customer care at 8.50pm, I received a missed call (on the delivery address mobile number) from delivery person and received text message "We could not could not deliver as we contact me on the phone".

Even after speaking to customer care and addressing the delivery person issues, I haven't received the product yet.

Today also after speaking with amazon customer care executive for the issues escalated on 3rd, 4th and 5th November 2018, I don't get any answers that why is this happening from delivery services.

How the delivery person "giving missed calls" and I am getting the messages as delivery person "We could not could not deliver as we contact me on the phone". Why is this happening?? even after escalating the issue on 3rd, 5th and 6th November 2018 why I am not getting the any updates on issues with delivery services not getting resolved ?? Why the product not delivered today also with this new order too??

Since 3rd November I am speaking with customer care, and they are promising every time to deliver the products by end of the day and in night they say we'll deliver tomorrow, but now its 8th November still I am waiting to get the product.

My name is krishna. my bank is state bank of India madurai . Date i am purchased two Saree was 16.09.2018 of cost Rs.838 from amazon india. date 16.09.2018 bt SBI debit card. Due to damage i returned this item on 22.09.2018. On September 24 amazon issue a refund Rs.838. But till date i not recvd refund my bank accounts. against amazon Oder is #[protected]. then i call amazon customer care No is.[protected]. pls help us. but He provide Reference number: 619503 and told go to bank and give charge dispute filling here is i conversation details-Dear amazon ji today i am going for bank for Dispute Charge filling but bank Dennie these type of filling and provide bank statement for the period of 1st October 2018 to 8 Nov 2018. I am very upset these thing harping. as iam a old customer of amazon. so you give my solution and amount credited my A/C Order #[protected]. if any format of Dispute Charge provide me. i am also attached My bank statement. till date i am not recd my refund Rs.838. so kindly provide proper solution sir. my address is krishna from madurai - 11 phone is [protected] my mail.Id is [protected]@gmail.com

Ordered toyzone eco panda as details mentioned below:
Order date - 04/11/2018
Order #[protected]
Order total rs 1079.00
Received the product on 07/11/2018 with missing part, paid rs.1080.00 and after a while applied for return as i realised the matter on 08/11/2018 between 1.00pm-7pm which was initiated for which i received message on 08/11/2018, but again received a message from phone no[protected] that my pickup has been cancelled, this is ridiculous. I want to return the defective product for which i paid money but i am illegalily not allowed to do so. Kindly take drastic action and resolve the issue as early as possible.

Name-arijit samaddar

The delivery boy calls and says that your order can not be delivered at home and calls you half km away to pick order.
If you reject to do so, he does not delivers your order and if you warm him for complaints he is least bothered.
I ordered induction stove with prepaid payment and still can't get it due to above mentioned reason.
This is not the first time i have experienced such things, it is regular behaviour of the delivery men.
If the same behaviour happens again i am never going to use amazon services.

The order was placed on 27 Oct 2018 and the expected delivery date was 31 Oct 2018. Also i got the message on the same date at 9:49 AM that the order is Out for delivery (Ph: [protected]). But till now i dint received the order. I have called the Amazon customer care twice and also had Chat twice. Every time the person from Amazon has assured that I will receive the call from delivery guy and the order will get delivered the next day by 2 PM. But nothing happened and as my last attempt i have called the courier company (Ecom Express - +[protected] and they also assured that the order will get deliver by next day. But my bad it dint happened. I have wasted so much of time and calls for one order and also got mental tension because of fake assurance.

I has placed an order of 10059.rs on 24th and 25th both days included. After Which i have Returned few products and the billing amount was reduced to around 5600. Even then for which i am Eligible for 1000 cash back according to there terms and conditions but for the products which i have returned amazon India has minused the cash back amount and imitated the refund. After calling them many times they have responded telling its only on the first order but in the terms and conditions there no mention of this.

I placed the order from account name: Ritika contact no +[protected] on 2nd of November by paying 16000 rs from my credit card.
First they promised that it'll be delivered by 3rd, the whole day I kept on waiting, customer support telling me to wait till 8-9 . But IT NEVER CAME.

SAME THING HAPPENED ON 4TH, where I had clearly told them to deliver it anyhow by 4th night cause from 5-7 I will not be in town.

But they didn't deliver it on 4th as well.

They came on 5th to deliver, where I clearly told them that I'll be back by 7th night so you pls come on 8th.

Today since morning I've been trying to get some info about the delivery but such ### up their customer support services service is that they don't have any solution to the issue.
They are constantly just telling me to wait wait and wait.

### highly disappointed by AMAZON.

Will never order again from such pathetic website who can only take orders but can't deliver them in time.

On 23rd of october I ordered a Nikon D3400 DSLR from Amazon Prime sale . It was sold by mamidi narayan murthy. It was supposed to be delivered on 31st of october . I was tracking the order on hunty.in . It showed that the order had reached Delhi on 30th of october and was out for delivery on the same day but the order wasn't delivered . On 31st the tracker ID was showing the same message of out for delivery bit not delivered on that day too . Then for 3 days the website showed no updates . The order was supposed to be delivered till 2nd of November so I tried to contact the seller through emails . I also contacted customer care service of Amazon, they said that the seller would contact me in 24hrs but there was no sign of him . On 3rd of November the site was updated and it said the order is out for delivery again . But it didn't reach me . On 5th of November the seller initiated a return of the money, till then I kept writing mails to him but there was still no sign of him . So I contacted Amazon on 5th of November, they further contacted to seller and I got to know that my package was lost and they didn't inform me about that . I asked Amazon to convey the seller that I don't want refund, I want want my package since I waited 2 weeks and wasted my time on tracking it and on customer service . They told me that the seller will contact me in 24 hours but there is no sign of him till now . Then I get a mail from Amazon that the reason for refund is customer return, I mean how can you blame a customer for this even when he didn't ask for refund . There is still no sign of seller, and the tracking service's website is not working . They just used my money for festive season and then they return it, this is the service we get through Amazon . I made the payment through credit card so the money will be reflected on credit, that means I have to use that money on credit, otherwise it's blocked . I am very disappointed by Amazon's service and hence I am going to file a case in consumer court against Amazon. Every day I wasted at least an hour I making calls, writing mails and they blamed me for return .Amazon service has no solution for a replacement of my product so I don't have any option left but to file a case against them

I had purchased a Sujatha Juicer Mixer grinder from Amazon India (E-Emporium as vendor) on 22nd Oct. Which arrived by 30th Oct. However since it had some issues I had asked for replacement which was not honoured by Amazon. Every time I called their customer care they used to tell me that it had been cancelled or the executive could not reach me on the phone.

It does not even refund the money when their system triggered saying the product did not get dispatched from my side. The order number is Order#[protected]

Order ID:[protected]
I have purchased F&D F3800X 5.1 Speaker and OnsiteGo 2 Year Extended Warranty for Audio Systems (Rs. 0 to 5, 000) 10th October 2018.
I have successfully returned both items due to quality issues.

I got a mail stated that,
1) Your refund of Rs.4049.10 has been processed successfully on[protected]. The amount should reflect in your account by[protected].
2) Your refund of Rs.359.10 has been processed successfully on[protected]. The amount should reflect in your account by 10/26/2018.
3) The Authorization Code (Refund Reference Number) for the transaction is 711796.

I have contacted Bank Customer care and Branch for refund status and Amount is not credited into my bank account.

Order#[protected]
One plus 6t mobile was ordered as delivery was promised 5th nov for a special occasion.
1. Packet reach coimbatore hub on 5 nov 8 am not delivered till now (8th 2 pm)
2. No help from amazon customer service. No update what happened to the packet.
3. If they cannot deliver, customer should be given option to pick up from local hub. Since last 3 days no update.
4. Everyday different operator in customer service gives different story.
5. No solution, no information being given to customer - where is the packet? Why no delivery when tracking shows packet has reached local hub.

I am totally frustrated and no end to my agony even today.
Ravi k [protected]

I placed a pantry order on amazon on 2nd november and was given a guaranteed delivery date of 4th november. Since i didn't got the product on 4th november i called their customer care number on 5th november and the executive assured that my product will be delivered in 24 hours. After waiting for two more days when i called the customer support, the executive said, if you want you can cancel your order. After waiting for almost a week and calling customer support multiple times, now they are saying to cancel my order. One thing to point out is that the customer support team always talk very politely and assure you that your problem will be solved or they have escalated your complaint etc but the reality is that once you disconnect the call, you will not get any follow ups from amazon and your problem will hardly be solved. I also subscribed to their prime membership thinking that i will get faster deliveries and priority support but i think it's waste. After this experience with their customer support i can clearly say that flipkart customer support is far better than amazon, because when you register a complaint on flipkart, the flipkart team will follow up with you until your problem is completely solved. When a customer has waited long timefor his order and asking him to wait more or cancel the order after being assured guaranteed delivery is not acceptable. I completely lost trust on amazon after this incident as their was no follow ups to my problem and i had to contact customer support myself. If this is the type of customer service amazon is offering i think it's better to stay away as other options are available in the market.

Amazon logistics are the most difficult of them all. When for delivery, the delivery person will never call from the phone number provided by amazon to the customer. If you don't pick up, the next moment, the delivery status will show that the parcel could not be delivered today as you were not at home. On top of that, if you call the delivery person and ask, he will say that if you have any grievances with his behavior/functioning, please tell amazon immediately and he will know how to sort it out. Besides, amazon goes by the word of their adamant staff only and are not bothered for their customer. With such attitude, the company is bound to sink.

I was cheated and fooled by Amazon with fake promises. I have ordered TIMEX J 102 WOMEN'S WATCH from Amazon India tracking I'd is[protected] purchased on 25th october and was promised to be delivered on 31th October. They stopped providing information through trackers then i talked with customer service they told me it will arrive by 1st of November after that they told me to wait, the product is delivered to you between 2 to 3 November. I kept waiting for the product but it was not delivered by Amazon to me. Then I call the customer service again and then they said wait till 6th of November we will provide you the product with 100% guarantee or we will replace it otherwise you can order the same product again and we will provide you the product at the same price. But now they are saying that we will not replace it and we will not provide you at the same price . They are fooling me and wasting my valuable time. I need to file a complaint against these people please help me. The name of the customer executive who told me to replace it or if replacement not possible we will provide you the product at same price is C. MANI & DILEEP