Amazon India Complaints & Reviews

Name - sameer lakhera
Branch - canara bank pauri garhwal
Acc. No.[protected]
Ifsc code - cnrb00002149
Ref no.[protected]
Phone no.-[protected]
Email id - [protected]@gmail.com
We had ordered a mobile oppo real me 1 on 13 oct in amazon online shopping app and we had cancelled the order immediately & then had refunded the amount of rs.10, 490 & from your side & we did not get the money. So send the money quickly.

Hello there,

I bought one moto turbo charger. It was delivered on time. When i checked it, i found that it wasn't working. I raised a return request. But no one came to pick the item. I called customer care and they asked me to cancel return and raise it again. I did it. Once again, no one came next day to pick return request.
The same happened for more than 8 times.

From the latest interaction, i was told that as i have raised maximum number of returns and no one has picked, they will be refunding me money directly but it did not happen.

I am finding amazon customer service as the worst in giving resolution.
Pathetic service.

I ordered this item (Order id #[protected] on 14.10.18 as a diwali gift for my family and got it by 19.10.18. But the glass panes were broken. So i initiated return by 21.10.18.
Today is 14.11.2018 and the item is still lying packed waiting to be returned. Every time the delivery guy comes and says the item is too big for his vehicle. I keep calling amazon customer care and they keep apologising and promising the same would be tended to within some time frame. It’s been 10 days since i last called them, when they said some escalation had been initiated and it would be picked up within 48 hours. I’m still waiting!

I ordered lenovo l420 14.1 inch laptop (Certified refurbished) product from amazon on 5th aug 2018. I received laptop on 11th aug 2018.
Product having 6 months warranty thus i have registered for the same on 13th aug 2018.
I was busy on leave for week so i had not used my laptop post 13th aug.
When i came back from leaves i found that laptop is not working properly (Laptop was not getting started) and then i complained to seller through whatsapp on 25th aug 2018.
Please refer attached screenshot given in the attachment.

After multiple follow ups laptop repairing center had taken my laptop and returning back after long time.
Even after repairing we faced same problem and same had been highlighted to concern team. But now we are not getting any response from seller (Laptop repairing center).
Since i am having full faith on amazon services that's why i choose to take refurbished laptop from your site only.
But now i felt really disappointed with the product that i received from seller.
I am suffering from the last 4 months and i didn't get the positive response from seller.
As per the product description in amazon product having 6 months seller or brand warranty. (Please refer attached product description screenshot for the same).
Thus i would like to request you (Lenovo care & amazon) to refurbish my product and provide me the new laptop or laptop with no problems.

Please find the details of product order through amazon:-

Amazon order details:-
Product:- (Certified refurbished) lenovo thinkpad l420 14.1-inch laptop (2nd core i5 2520m/4gb/320gb/window 7 pro 64 bit/integrated graphics), black
Order placed: 5 august 2018
Order number:[protected]
Order total: 15, 999.00
Invoice number: in-139
Sold by:-fizzics_india

Note:-if i will not receive any update on this mail then i have to take legal action for this issue.

Thanks & regards
Avinash k

This is sumit rawat, one of an amazon prime member with id - [protected]/ [protected]@yahoo.co.in.
This e-mail is to share an discourteous experience with amazon order id[protected] and top being a prime member.

I order the product on 10th nov18 to gift it to my sister in law on a special day of her birthday 11th nov18. As per product guarantee delivery this was supposed be delivered on 11th nov18.
I was chasing up on to this order like anything to get this deliver on time, i even contacted your customer care to get the exact status as it was showing not dispatched till 11th noon.
After placing the order, i even shared to my family that she would be getting by 11th so that she could receive and advised not to leave anywhere so that she would get it surely on her special day.
Later by passing 11th it was still showing up as on status not dispatched yet.

The same happened to me on order id[protected]. Later i have to buy the same on 15th jul17 from outside paying 2k extra.

I contacted again to customer service after being a joke with in family as i already have shared to her that she would be definitely getting this by 11th nov18.
The executive advised me that, an order is stuck in hub due to some technical issue and this will definitely get deliver earliest.
I even confirmed an agent may this not get cancel?? The agent advised me. No sir this product is sell by cloud tail which is own by amazon itself. These words were really a relief, knowing finally she will get the gift though it is late.

I even chased for this on 12th nov18 and received same answer and the agent even instructed that he has placed a complaint to concern team to get this resolve on earliest.
I called up twice on 12th to get any latest update, where in another agent advised me that a complaint is been already raised and you will get an update by 6pm definitely on 13th nov18.

Today/13th nov18 i had word with a concern team member jerome on transferred call with a resolution that we cannot deliver it to you know due to some technical issue. He advised me to cancel
This order and to place a new one.

I asked him that an earlier agent told me that this product is selling by cloud tail/amzaon itself then why there is a need of cancelling it on turn i was told by he cannot do anything much on this.
Later accepting on cancelling i confirmed there is an increase of price on product now by inr 1000 would i be getting refund after placing a new order. He straight away advised a big no.

Team is this is your service quality to your prime members, is this was my fault?? You even did not delivered it on time which was a guarantee time line. There were some emotion attached to this product as i was gifting it to my family. On top you are asking me to pay inr 1000 extra on that

Please do advise why you cannot fulfill the written commitment on your online selling website about delivery or vice versa, you take care of you members/buyers like this, to pay a new amount or difference of amount.

I even requested to the agent i will buy the same product please do a waiver on price, give me the same price as on it was earlier and again he said no, even sharing that for this i will go to consumer court
As this was not my fault, he straightway said please…i can not

It is already a story above, i am seeking up an exact answer from you guys, will i get this product of mine or not on same price. If yes, please do earliest
On a no, i make sure will share to my friends and family not to use amazon ever.

I had ordrered nirlon ceramic aluminium tawa during great indian festival from amazon. But they had delivered some different item. While speaking to customer service officer he said that this rarely happens and he asked me to return the order and place a new order. I did the same thing and placed a new order. Order id[protected]. But again they have delivered wrong item. Rather they have again sent the previously delivered same wrong item. Twice i got wrong item delivered from amazon. Pathetic and disappointing service from amazon. I want amazon to deliver the correct item

Respected sir /ma'am, this time I'm very annoyed with yr service . My name is Supriya and I am from Patna. I placed 4 order on 2nd November. Order no. 1.[protected], 2.[protected], 3.[protected], and 4.[protected]. On 6th of November there was a msg at 12:17pm that my product no. 3 above will be delivered today and at 3: 52 pm there was a msg that my order will be delivered as per my request. There was no phone call that day from yr courier partner service. Then how they can send msg that I have requested to re -shedule my product delivery? You can check my call DETAILS. From 6th of November yr courier partner service send the same msg every day for all the 4 product . I have all the records. And at last the send the msg that my product delivery is cancled on my request. They never made a call to me then how they could blame me that I have cancled my order. I HAVE NOT CANCLED MY ORDER.YOU CAN CHECK MY CALL RECORDS. Regarding this I put a complain on 6th of November at 7:45 pm, 9th at 5: 38 pm on 10th and today also around 6: 30 pm. One by one my all the orders are cancled from yr side . And msg is being send That I have cancelled my order. HOW THEY COULD BLAME ME?. IS THIS YR SERVICE? I HAVE MY CALL RECORDS ...YR COURIER PARTNER SERVICE HAVE NEVER CAĹL ME FOR ANY REASON. Please look into the matter. SUPRIYA

I have made an order on 6th november 2018 wit order no[protected]. The sheduled delivery date was 12th november 2018. On 12th i got a message that order is delayed and will be delivered on 13th.

But till now the book is not delevered, and i have contacted the amazon agent by phone in the number [protected] which was along with the 'out for delevery message' i got. But the person whi answered the call was very insulting and arrogent in his conduct. He stated clerely that they will only delever the order ' in there convinience'. This was such abad experience and has me doubting whether amazon values its customers.

I am now wary of countinuing amazon services and very much dissappointed. I hope to hear a comforting and favourable reply from your team.

With extreme dissappointment,

Gautam

I have purchased an LG washing machine on 3rd Nov at "amazon.in" website, and it was during the discounted sale. At the time of purchase, it was mentioned that estimated delivery is 3-5 business days[As I am a prime customer] which is within 8 Nov. Later, at the time of shipping it was changed to 13 Nov. However, the item is not yet delivered. As my current washing machine is dead, I am in desperate need of this item to be delivered at earliest.

The item was shipped through GATI. Whenever I tried to contact their customer care, they responded with "Local team will contact me", but no one from their local team contacted me till now. To further elevate the frustration today[13 Nov] by 2:30 PM the status changed to "Out for delivery", but when I tried to contact customer care to get the contact details of the delivery person, they were unable to provide it. After 7:30 I got a message that states "Undelivered due to CONCERNED CUSTOMER PERSON NOT AVAILABLE".

This story leads to so many questions. How can GATI simply change the status by themselves? Why are GATI/ amazon.in not able to deliver the product? Did amazon.in really ship the product? Are they both trying to cook up a story?

Painfully,
Saravana

I purchased JBL 450 BT from Amazon india and it stopped working within 29 days I called Amazon and they refused to replace or refund the product it cost 2890 rs. I contacted JBL and they said will check if they can replace the product but I need to visit there service centre which is not convenient for me since it's in lower Parel. I stay at Ulhasnagar why is should be doing this replacement for d fake product I need my money to be refund from Amazon which they refused to do.

In connection with installation of my ifb washing machine i have been issued ticket no.[protected] and given two no.[protected] and [protected] to contact installation executives. Unfortunately, the first no. Is invalid and the second no. Is perennially busy. May i know is it the way to help your customer or to take them for ride? I am aghast how a giant entity like amazon can afford to dent its credentials by stooping to such misinformation. Since my package has been delivered late by two days may i expect installation of my ifb will be done tomorrow without fail.

I purchased JBL 450BT wireless headphone from Amazon and it stopped working in 29 days now Amazon refused to refund or replace it. This is duplicate product for sure since JBL very well and it doesn't stop working so soon. Now it's been 2 months without any solution.When I called Amazon they said to contact JBL for replacement since it's more than 15 days when I contacted JBL they said to visit to there service centre which is located in mumbai. Took far for me to travel as I already advice them it's not possible. No one is helping me to replace this product or refund and such a disappointed from Amazon poor customer service and duplicate product sold online. Be careful of this online purchase.

I ordered sarees from amazon on 25th october, 2018. It was supposed to be delivered on 2nd november, 2018. But the product was not delivered. When i contacted amazon, they said shipment was late and asked me wait till 6th november, 2018. And i waited till 6th. Then there was no update. So i contacted again then they requested me order again but the sarees were unavailable in the website to order. So they instructed me to wait until 12th november, 2018 so they will get another package of the same sarees, as the previous was lost. Today they cancelled my order without my approval and formal intimation. And they mentioned in the tracking details like i refused to collect the parcel. This is completely stupid. And i need immediate solution for this. I am frustrated after waiting for a long time.

I want amazon to provide contact details of the seller and amazon should initiate my order again by themselves and want to deliver my product immediately.

I have been facing a lot of problems with my orders lately.
(Amazon account registered with name Mahek Shamsukha and mobile number [protected])
I had ordered a book (Vectors and 3D Geometry for JEE Main and Advanced Paperback – 2017) on 30 Oct 2018 (ORDER #[protected].
I received a wrong product on 5 Nov, one belonging to some Neeraj Kumar in Ranchi.
Immediately, I called the Amazon customer service and told them about my problem. I was told to mail the pictures of the package, product and the bill as reply to the mail I received from Amazon customer service.
I did as I was told to but I got no response.
For over a week I complained regularly about my order and sent the pictures again various times. Again I got no response other than e-generated conformation emails.
These conformation emails said that my mail had been received and I would be contacted within 6 hours. As over the week, I talked to many associates. Most of them said that they had not received any pictures.
They suggested me to send these pictures in other forms like drive attachment and pdf format. I did so but got no response other than the e-generated conformation email.
Finally I contacted another associate and sent the mail on-call. Then I was told that they have noted the problem and a return and refund will be initiated.
I had been delayed service and when they finally identified the problem, I was not even given a replacement.
They said that service was delayed because they couldn't open my attachments. Even if it was the case, I believe I should have been informed about this. I had received the conformation mails and had no idea that my attachments weren't accessible. Moreover, the mail read that I would be contacted within 6 hours by an associate (who could have probably informed me about the problem with my attachments), which I wasn't.
Also, my prime membership had expired over the week and hence now I would have had to pay delivery charges too. So after deliberations with a senior associate, I was promised that if I place the same order again, all extra charges will be exempted.
So, I placed another order on 10 Nov (ORDER #[protected] exactly like before (on call with an associate) and got my concession.
On 13 Nov (the delivery date) I got a message from Amazon that my order's return and refund had been initiated though I had not requested a return.
I again contacted the customer service but it was of no help. I was asked to jest place the order again (which I have).
I think Amazon should note that I had ordered the book on 30 Oct and have still not received it and I have had to order it thrice till now and there is still no guarantee that I would receive my order.
I also requested the associate that I should be given one day delivery on new order for the same book as I needed the book and had first ordered it on 30 Nov. He said that its note in Amazon's policy and cannot be done.

Order ID :[protected]
e ordered carpet as per design and given in catalog but received very poor quality carpet where carpet fur are coming out everyday. We asked for return the carpet and supply either good quality carpet or refund the money. This carpet is under 10 days return policy. We want this carpet to be returned and applied the same. No one picked the carpet for last 3-4 weeks. Pickup service has to be provided by Amazon side not our responsibility. How long Amazon want us to wait for pickup and close this? We do not wish to get the money back on filling claim and we need this carpet to be taken back and refund the money. We are not sitting as baggers or cheat here.

See the images attached about the carpet delivered.

Kindly do the needful ASAP.

My package arrived in gandhidham on 6 nov. But till 13 nov. It is not even tried by courier office to deliver it. Its estimated delivery is 13.i ordered it on 3rd november and after lots of complaint they are saying always same that they are apologized for that, but this is their habitual problem.they donot solve the problem, and only try to frustrate the customers.They are totally responsible for this.You can track by awb no. That i have atrached in photos.

Hindware chimney was bought from amazon and after recieving the product in cod process, the installation of the product which was supposed to be in the next 72hrs was left aside by the company, even after calling up amazon regarding the issue they were reluctant and directed towards the company toll free number and amazon has sounded very irresponsible regarding the issue then after calling the brand toll free and registering a complaint with a complaint number they didnt send the technician for the next 10days even after continous calling and when the technician says it cannot be installed due to the location issue, tried for the return and refund amazon says the request duration has been finished on 8th nov and sounded very mean and irresponsible all the way. Amazon with its publicity disguise is really cheating the customers and have been a very doubtfull shopping site in respect of its service.

I ordered 12 inch cast iron dosa tawa [black with amazon india on 24/10/2018 order no.[protected] and made payment of rs. 1048.00 on line on the same date. After a few days i received 10 inch tawa in place of 12 inch.
I contacted them and as per their advice i returned the same through their back pick up service vide their pick up slip no. Awb[protected] on 02/11/2018. I have not received the amount till date. Their contact numbers are not working. They have also not given their mail address any where.

I ordered some bedsheets 2-3 weeks ago (25-oct-2018) from amazon and i already paid amount through debit card and include amazon pay balance (330/-) of this order. But i had to cancelled my order for some reasons in a that day, but i did not received full refund of that order till now. Refund process will be take maximam 1-2 weak so please refund my pending amount as soon as possible.
Thanks

मैंने Amazon से prassure कुकर आर्डर किया था लेकिन मेरा आर्डर मेरी बिना परमिशन के कैंसिल कर दिया गया ।
Amazon Costumer care से बात करने पर उन्होंने तकनिकी सर्वर प्रॉब्लम बताई थी एवं उन्होंने अपनी गलती स्वीकारी हैं ।
Tracking ID[protected]
Mobile no. - [protected]
Address - House no. 148 shankar nagar chhola bhopal