Amazon India Complaints & Reviews

I had received damage product. I am requested for replacement but no any action taken. I have not received any confirmation from amazon or gati courier about picking up the my product from my side. They only give me time line to wait for pickup. But no further information given from amazon side.
Order id :[protected]
Pick up id :[protected]

Hi,

I ordered food library the magic of nature combo of nestle nido instant full cream milk powder with food library drinking chocolate powder, 400g, 100g with order number[protected]. I was suppose to receive the item on 2nd nov 18. Since i did not received the item on 2nd nov and the status shown as delivered. I contacted the amazon agent mr. Naveen via online at 3:14pm ist. I have been told that, mr. Naveen is going make a follow up with the delivery agent and the item will get delivered by 3rd nov. Since, i didnt received the item till 8th nov. I contacted amazon via chat on 9th nov at 7:30am ist and talked to mr. Sharath followed by the conversation with the supervisor mr. Harshal. They promised that, their will be a final resolution on 13th nov. Again, nothing happens on 13th nov. I then contacted the amazon on 14th nov at 12:16pm and initially talked to an agent called priyanka s where she was so rude and was saying all unnecessary things without looking at the issue. I then told priyanka to transfer me to the supervisor. Its been transferred to preethi where claims to be from the leadership team. She said, she will look into internal resolution. But their is no solution. I need my cash back. Please see below the chat history with i have with your customer service teams.

Me: order #
[protected]
You are now connected to priyanka s from amazon.in
Priyanka s: hello, my name is priyanka s. I'll certainly try to help regarding your concern.
Me: hi priyanka
Food library the magic of nature combo of nestle nido instant full cream milk powder with food library drinking chocolate powder, 400g, 100g
Order #
[protected]
I was suppose to receive the item on 2nd nov
But i havenet received the item
I contacted you guys couple of times
Priyanka s: i'll right away escalate this issue to our investigation team so that they'll check with this.
While we investigate the issue, i'd like to ask you to please upload a copy of your photo id proof (Aadhaar card, passport or pan card). Please note that your submission of this id proof would speed up the investigation process.
In order to upload a scanned copy of your id proof to your account, please go to the following link on your desktop or mobile browser and follow the instructions:
https://www.amazon.in/gp/kyc?ref_=ya_d_...(see full link)
I request you to please wait for 3-5 business days from the date of complaint. Saturday, sunday and public holidays are not considered as business days.
Contact us on 23rd
Me: wait
I already waited all these days
And i have been told to wait till 13th nov to finish the investigation
I have the proof
I just dont want to hear anymore excuses
I already left india on 9th nov
I have the chat prrof with me with your colleagues and your supervisers
Priyanka s: that is the maximum timeline
Okay
Me: not maximum timeline
Maximum timeline already exceeded
What you said is already been told by your colleague when i first contacted on 2nd nov
Followed by another contact on 9th nov
Now
I just dont want to hear any more dirty excuses
You mess up things
Priyanka s: i'm sorry to inform you that without an update from our investigation team we will not be able to provide any refund or replacement.
Me: are you checking the history?
Honestly you are so rude
Without going through the issues in details
You are saying some dirty excuses
I have proof for all the convesations
Priyanka s: as i've already informed you it takes 3-5 business days to receive an update from our investigation team so i request you to please cooperate with us.
Me: no way
I already gicven enough time frame
Do you want the proof for the convesation earlier?
I have the chat history
Priyanka s: yes,
Me: your colleague even promised a final resolution before 13th
That too was your superviser
Priyanka s: we have chat history rinu
Me: i will sent tou the chat history
Ok if you have the chat history
Priyanka s: policies will be followed by everyone in the amazon rinu
Me: you can see what your colleague said
Priyanka s: yes, i've checked
But now i need to raise a investigation
Me: investigation already raised
Priyanka s: and now my supervisor will also provide same information
No rinu
It was never raised
I've raised now
Me: so are you saying your previous superviser aswell as colleague never raised any investigation
You are confirming this right?
Priyanka s: yes
Me: harshal was the superviser who raised the investigation
Priyanka s: okay
Me: i dont trust you
I have been told this several times
So i dont trust you
Priyanka s: okay
Please let me know, if there's anything else other than this.
Me: yes
Need your complaint department
And your employee
Id
Amazon customer service shouldnt be so rude like this
I know what to do
Priyanka s: as per company policies i'm not allowed to share
Me: so whats the investigation id you are claiming to raise
Priyanka s: your order id is the complaint number
Me: send me the screenshot of the investigation you raised
Priyanka s: as per company policies i'm not allowed to share screenshots
Me: where it is mentioned?
Nowhere in the website it says
Priyanka s: it is mentioned to company employees rinu
Me: send me the link
Priyanka s: it will not be shared or seen by customers
Is there anything else i may assist you other than this?
Me: if you still cant do a proper customer service job or cannot assist a customer
Transfer me to yoru superviser
Priyanka s: even supervisor will provide same information
Me: doesnt matter
I need to talk
Priyanka s: okay
Let me transfer the chat
A customer service associate will be with you in a moment.
You are now connected to preethi from amazon.in
Preethi: hello preethi here from leadership team to assist you.
Me: hi preethi
Let me first make a complaint
Preethi: yes
Me: your colleague priyanka s which i was talking honestly not fit for the job
She is so rude
And not even looking whats going on the issue
2nd thing
I am totally frustrated with your delivery agents
I was suppose to receive the item on 2nd nov
But never received the item
Preethi: let me check this for you. Please allow me 2 minutes.
Me: and contacted your department couple of times
Order #
[protected]
You are now connected to sharath from amazon.in
Me: hi sharath
Order #
[protected]
Sharath: hello, my name is sharath how may i help you?
Me: thats my order number
I was suppose to receive the item long term back
But till now i have not received the item nor i received any phone calls from your delivery team
I already reported this to amazon by chat on 2nd nov with mr. Praveen
Sharath: i see that the package was supposed to be delivered to you by wednesday 7 november 2018
Me: he confirmed that he will contact the shipping company and will get it delivered by 3rd nov
And he also said, he will make a complaint aswell
But nothing happened so far
Sharath: and i can see that it was marked as delivered on 2 november 2018
Me: when i had a look at tracking its howing as delivered on 2nd nov
He also given a delivery agent phone number
Praveen: delivery agent (Phone: [protected]).
That was the phone number he given
When i called the number, its not answering
Rang more than 10 times
I ordered this product for my baby
Sharath: i see that we have also forwarded the details to the courier team to track the package and the team is working on the issue and it is taking bit long time than expected.in this case we request you to wait till 13 november 2018 so that the package will be delivered to you.
Me: and i am going back tonight
No one one will be in my home after today
We are going back to us
We orderd the product to use while we are in india
Its baby milk powder
Your colleague promised it will get deliverd on 3rd nov
And its your responsibility to resolve it
Rather than keep changing words
Honestly, i am frustrated
Sharath: i understand the situation but we are working with the courier team. I'm really sorry for any miscommunication happened with my colleague
Me: sharath
How long you have been working?
I reported this on 2nd nov
I am sorrt, i cant wait like this endlessly
Today is 9th nov
7 days is more than enough for you to escalate things
Now, i need my money back
If you done a mistake, you have to resolve it
Not making the customer to suffer
Its your company mistake
How can i trust amazon like this?
Amazon is a brand
Sharath: i'm informing you that we wont let you bear any unusual loss. Please give us some time we will resolve the issue for you.
I'm keeping a personal followup on the order
Me: this is the same word your colleague also told me
Honestly, i lost trust in amazon india
I have your colleague chat history with me
Sharath: give us time we will get the issue resolved
Me: whatever you said, is exactly the same script
What time sharath?
I given you lot of time
The prodcut was supposed to get delivered on 2nd nov
And i even contacted you and complained
But nothing happened in past 7 days
And again asking for time?
Sharath: i see that the estimated delivery time of the order was on wednesday 7 november 2018
Me: then why its showing as delivered on 2nd nov?
Sharath: and we have asked you to wait till tuesday 13 november 2018 for the things to get resolved
Me: ok. Wait
Let me make it clear
I wont be here form tonight onwards
*from
Sharath: as it is showing as delivered on 2 november 2018 we have forwarded it to the concerned department and the team is working on the issue
Me: so whats going to happen?
If someone comes home no one will be here from tonight onwards
And is that some what trying to resolve?
If you can deliver before 4pm today, i will take the product
Otherwise, i dont need the product as no one will be at home from tonight.
And i dont need the product after 4pm today
Thats the maximum time frame i can give you
Sharath: we will put in all our best efforts to get it delivered.
Me: just transfer me to your supervisor
Sharath: you will get the same piece of information from my supervisor as well
Me: i am getting same answer what your colleague said and i believe you guys are following the script
Thats fine
Just transfer me to your supervisor
I need a proof aswell
Sharath: give me a moment while i connect you
A customer service associate will be with you in a moment.
You are now connected to harshal from amazon.in
Harshal: hello, i am harshal from leadership team.
Me: harshal - can you have a look at the above conversation?
Harshal: please allow me some time so that i'll go through the conversation.
Me: ok
Harshal: as i have reviewed the details, i see that the order status is said to be delivered however you haven't received the item.
Me: yes - it was supposed to be delivered on 2nd nov
But i havent received the ite,
*item
I even contacted yoru customer care aswell on 2nd nov
Harshal: edd for the order was of 5th of nov 2018
Me: i am leaving back to us tonight
Harshal: and tracking says it is delivered on 31st oct.
Me: delivered on 31st oct?
Shoowing me its delivered on 2nd nov
I am talking about
Food library the magic of nature combo of nestle nido instant full cream milk powder with food library drinking chocolate powder, 400g, 100g
The one with rs. 825 value
Harshal: oh your concern about second shipment
Me: yes
Harshal: yes it is said to be delivered on 2nd nov.
Me: yes showing delivered on 2nd nov
No calls from delivery agent or no one came
I even contacted your customer service on 2nd november night
His name was mr. Praveen
As per him, he will escalate and will get it delivered on 3rd nov itself
But till now nothing happened
Harshal: in this case we have asked you to wait till 13th nov because this issue has been forwarded to concern team.
Me: the same answer i got it on 2nd nov
Harshal: and this is the second time you are facing the same issue on this location.
Me: i dont need the item anymore after today as we all are going back to us and no one will be at my home
Yes
Harshal: yes sir same answer you got as we have same resolution on some issues, and cannot make any other exception on this.
Me: ok. Whats the resolution for this?
After today no one will be at home
And i am not responsible if your colleagues come home tomorrow and leave
Harshal: i apologize for the inconvenience faced, however we need to investigated on this issue.
Me: ok. Investigate
Harshal: no he will not be coming as its already delivered.
Me: ok
Harshal: so i would request you to wait till 13th nov 2018, so that we can communicate with the concern team and still if we wont get an update on tracking, then please get back to us on 14th, so that we can provide you the final resolution on this.
That was the last conversation i had with your colleagues and superviser on 9th nov
Preethi: i checked with the details rinu and see that a complaint has been raised regarding this.
Me: yes it was suppose to resolve this yesterday
Even nothing to resolve
I was suppose to get my cash back
That was the 2nd promise from a supervisor i am receiveing from amazon
The first promise was on 2nd nov
And second promise was on 9th nov
Now, if nothing is going to resolve it todays conversation, i will consider it was amazon cheated my cash without delivering the item and i will consider it as given my cash to poor people. I will definitely will write a review on online portals with all the conversations i had with amazon. I hate being i am cheated. If someone ask me any money honestly, i would give it. But, being cheated. I cant tolerate that.
Preethi: i deeply apologies for such an inconvenience caused.
I can assure you that the investigation has been raised and this issue will be sorted out.
I do request you to wait for the investigation process to be completed.
Me: i am sorry, i dont trust anymore words preethi
2 supervisors told me a date
And even you can check
Please let me know, if you can resolve now i am online
Preethi: i'm sorry rinu we won't be able to take any action without an update from the investigation team, i request you to kindly wait till 23rd november for an update.
Me: sorry preethi
No more waiting
Just to confirm
Preethi: sorry rinu i don't have that information.
Me: ok. Thanks
I will figure out
Thanks anyway
Bye
Preethi: we are really so sorry for such an inconvenience caused due to us. I know words would not matter but i will surely raise this concern so in future it does not get repeated.​
Me: i know you are helpless preethi
Dont worry, i will raise it through proper channels
You may have constraints to overcome certain access
Preethi: we really do need an update from our internal team to proceed with any action to be taken on this order. Our team is working on this and help you further.
Me: it has nothing to do with you preethi
You were so kind
In your service
Preethi: i do understand your situation in this as well, all i request is to provide us time till 23 nov so that with the update we will solve your problem.
Me: no preethi
Preethi: thank you for the feedback rinu.
Me: please leave it
Nothing going to happen on 23rd nov
I clearly knows that
I am going to hear the same script again
So please leave it
Thanks
Bye

My self sourav i had order GNC MULTIVITAMIN form amazon.in on 11th nov and it deliverd on 13th nov i was not at home so my mom took the parcel when i opened it its seems fake product then when i called to amazon helpline now they said its non returnable products help me with this fake sellers...

I was delivered a damaged product and the same day i filed a return request for the same. Since then i have requested a return 3 times and everytime it gets cancelled due to some reason. You delivered the product late. Product delivered was not a good quality. You are after sale services are trash and i am going to the social media and consumer court now.

Dear amazon,
I am dr. Diksha khurana, i ordered a litmann stethoscope from you worth rs. 12500 with order number #[protected] on 27th october 2018.
The order was supposed to deliver today at my hospital.
The deluvery guy handed ut over to one of my friend at the hospital and when i received it, it was tempered from one side, closed with the tape. When opened that tape out, the package was already torn from inside and the box inside was unsealed. I got afraid of this and when i opened it, it was an empty pack.
I am attaching you some pictures of how and what i have received.
I can’t explain from how much pain i am going through and its a huge harassment for me. Its more of a mental torture to me as i have paid a huge amount on amazon trust. I trusted in you and hence order it from you.
I request you to kindly refund my full amount back as this unfortunate has happened to me where i was at fault nowhere. I was supposed to pay you which i did. And i still have faith in you for which i am writing to you right now.
Please do the needful at the earliest.
Thanks
Dr. Diksha khurana

Name - sameer lakhera
Branch - canara bank pauri garhwal
Acc. No.[protected]
Ifsc code - cnrb00002149
Ref no.[protected]
Phone no.-[protected]
Email id - [protected]@gmail.com
We had ordered a mobile oppo real me 1 on 13 oct in amazon online shopping app and we had cancelled the order immediately & then had refunded the amount of rs.10, 490 & from your side & we did not get the money. So send the money quickly.

Hello there,

I bought one moto turbo charger. It was delivered on time. When i checked it, i found that it wasn't working. I raised a return request. But no one came to pick the item. I called customer care and they asked me to cancel return and raise it again. I did it. Once again, no one came next day to pick return request.
The same happened for more than 8 times.

From the latest interaction, i was told that as i have raised maximum number of returns and no one has picked, they will be refunding me money directly but it did not happen.

I am finding amazon customer service as the worst in giving resolution.
Pathetic service.

I ordered this item (Order id #[protected] on 14.10.18 as a diwali gift for my family and got it by 19.10.18. But the glass panes were broken. So i initiated return by 21.10.18.
Today is 14.11.2018 and the item is still lying packed waiting to be returned. Every time the delivery guy comes and says the item is too big for his vehicle. I keep calling amazon customer care and they keep apologising and promising the same would be tended to within some time frame. It’s been 10 days since i last called them, when they said some escalation had been initiated and it would be picked up within 48 hours. I’m still waiting!

I ordered lenovo l420 14.1 inch laptop (Certified refurbished) product from amazon on 5th aug 2018. I received laptop on 11th aug 2018.
Product having 6 months warranty thus i have registered for the same on 13th aug 2018.
I was busy on leave for week so i had not used my laptop post 13th aug.
When i came back from leaves i found that laptop is not working properly (Laptop was not getting started) and then i complained to seller through whatsapp on 25th aug 2018.
Please refer attached screenshot given in the attachment.

After multiple follow ups laptop repairing center had taken my laptop and returning back after long time.
Even after repairing we faced same problem and same had been highlighted to concern team. But now we are not getting any response from seller (Laptop repairing center).
Since i am having full faith on amazon services that's why i choose to take refurbished laptop from your site only.
But now i felt really disappointed with the product that i received from seller.
I am suffering from the last 4 months and i didn't get the positive response from seller.
As per the product description in amazon product having 6 months seller or brand warranty. (Please refer attached product description screenshot for the same).
Thus i would like to request you (Lenovo care & amazon) to refurbish my product and provide me the new laptop or laptop with no problems.

Please find the details of product order through amazon:-

Amazon order details:-
Product:- (Certified refurbished) lenovo thinkpad l420 14.1-inch laptop (2nd core i5 2520m/4gb/320gb/window 7 pro 64 bit/integrated graphics), black
Order placed: 5 august 2018
Order number:[protected]
Order total: 15, 999.00
Invoice number: in-139
Sold by:-fizzics_india

Note:-if i will not receive any update on this mail then i have to take legal action for this issue.

Thanks & regards
Avinash k

This is sumit rawat, one of an amazon prime member with id - [protected]/ [protected]@yahoo.co.in.
This e-mail is to share an discourteous experience with amazon order id[protected] and top being a prime member.

I order the product on 10th nov18 to gift it to my sister in law on a special day of her birthday 11th nov18. As per product guarantee delivery this was supposed be delivered on 11th nov18.
I was chasing up on to this order like anything to get this deliver on time, i even contacted your customer care to get the exact status as it was showing not dispatched till 11th noon.
After placing the order, i even shared to my family that she would be getting by 11th so that she could receive and advised not to leave anywhere so that she would get it surely on her special day.
Later by passing 11th it was still showing up as on status not dispatched yet.

The same happened to me on order id[protected]. Later i have to buy the same on 15th jul17 from outside paying 2k extra.

I contacted again to customer service after being a joke with in family as i already have shared to her that she would be definitely getting this by 11th nov18.
The executive advised me that, an order is stuck in hub due to some technical issue and this will definitely get deliver earliest.
I even confirmed an agent may this not get cancel?? The agent advised me. No sir this product is sell by cloud tail which is own by amazon itself. These words were really a relief, knowing finally she will get the gift though it is late.

I even chased for this on 12th nov18 and received same answer and the agent even instructed that he has placed a complaint to concern team to get this resolve on earliest.
I called up twice on 12th to get any latest update, where in another agent advised me that a complaint is been already raised and you will get an update by 6pm definitely on 13th nov18.

Today/13th nov18 i had word with a concern team member jerome on transferred call with a resolution that we cannot deliver it to you know due to some technical issue. He advised me to cancel
This order and to place a new one.

I asked him that an earlier agent told me that this product is selling by cloud tail/amzaon itself then why there is a need of cancelling it on turn i was told by he cannot do anything much on this.
Later accepting on cancelling i confirmed there is an increase of price on product now by inr 1000 would i be getting refund after placing a new order. He straight away advised a big no.

Team is this is your service quality to your prime members, is this was my fault?? You even did not delivered it on time which was a guarantee time line. There were some emotion attached to this product as i was gifting it to my family. On top you are asking me to pay inr 1000 extra on that

Please do advise why you cannot fulfill the written commitment on your online selling website about delivery or vice versa, you take care of you members/buyers like this, to pay a new amount or difference of amount.

I even requested to the agent i will buy the same product please do a waiver on price, give me the same price as on it was earlier and again he said no, even sharing that for this i will go to consumer court
As this was not my fault, he straightway said please…i can not

It is already a story above, i am seeking up an exact answer from you guys, will i get this product of mine or not on same price. If yes, please do earliest
On a no, i make sure will share to my friends and family not to use amazon ever.

I had ordrered nirlon ceramic aluminium tawa during great indian festival from amazon. But they had delivered some different item. While speaking to customer service officer he said that this rarely happens and he asked me to return the order and place a new order. I did the same thing and placed a new order. Order id[protected]. But again they have delivered wrong item. Rather they have again sent the previously delivered same wrong item. Twice i got wrong item delivered from amazon. Pathetic and disappointing service from amazon. I want amazon to deliver the correct item

Respected sir /ma'am, this time I'm very annoyed with yr service . My name is Supriya and I am from Patna. I placed 4 order on 2nd November. Order no. 1.[protected], 2.[protected], 3.[protected], and 4.[protected]. On 6th of November there was a msg at 12:17pm that my product no. 3 above will be delivered today and at 3: 52 pm there was a msg that my order will be delivered as per my request. There was no phone call that day from yr courier partner service. Then how they can send msg that I have requested to re -shedule my product delivery? You can check my call DETAILS. From 6th of November yr courier partner service send the same msg every day for all the 4 product . I have all the records. And at last the send the msg that my product delivery is cancled on my request. They never made a call to me then how they could blame me that I have cancled my order. I HAVE NOT CANCLED MY ORDER.YOU CAN CHECK MY CALL RECORDS. Regarding this I put a complain on 6th of November at 7:45 pm, 9th at 5: 38 pm on 10th and today also around 6: 30 pm. One by one my all the orders are cancled from yr side . And msg is being send That I have cancelled my order. HOW THEY COULD BLAME ME?. IS THIS YR SERVICE? I HAVE MY CALL RECORDS ...YR COURIER PARTNER SERVICE HAVE NEVER CAĹL ME FOR ANY REASON. Please look into the matter. SUPRIYA

I have made an order on 6th november 2018 wit order no[protected]. The sheduled delivery date was 12th november 2018. On 12th i got a message that order is delayed and will be delivered on 13th.

But till now the book is not delevered, and i have contacted the amazon agent by phone in the number [protected] which was along with the 'out for delevery message' i got. But the person whi answered the call was very insulting and arrogent in his conduct. He stated clerely that they will only delever the order ' in there convinience'. This was such abad experience and has me doubting whether amazon values its customers.

I am now wary of countinuing amazon services and very much dissappointed. I hope to hear a comforting and favourable reply from your team.

With extreme dissappointment,

Gautam

I have purchased an LG washing machine on 3rd Nov at "amazon.in" website, and it was during the discounted sale. At the time of purchase, it was mentioned that estimated delivery is 3-5 business days[As I am a prime customer] which is within 8 Nov. Later, at the time of shipping it was changed to 13 Nov. However, the item is not yet delivered. As my current washing machine is dead, I am in desperate need of this item to be delivered at earliest.

The item was shipped through GATI. Whenever I tried to contact their customer care, they responded with "Local team will contact me", but no one from their local team contacted me till now. To further elevate the frustration today[13 Nov] by 2:30 PM the status changed to "Out for delivery", but when I tried to contact customer care to get the contact details of the delivery person, they were unable to provide it. After 7:30 I got a message that states "Undelivered due to CONCERNED CUSTOMER PERSON NOT AVAILABLE".

This story leads to so many questions. How can GATI simply change the status by themselves? Why are GATI/ amazon.in not able to deliver the product? Did amazon.in really ship the product? Are they both trying to cook up a story?

Painfully,
Saravana

I purchased JBL 450 BT from Amazon india and it stopped working within 29 days I called Amazon and they refused to replace or refund the product it cost 2890 rs. I contacted JBL and they said will check if they can replace the product but I need to visit there service centre which is not convenient for me since it's in lower Parel. I stay at Ulhasnagar why is should be doing this replacement for d fake product I need my money to be refund from Amazon which they refused to do.

In connection with installation of my ifb washing machine i have been issued ticket no.[protected] and given two no.[protected] and [protected] to contact installation executives. Unfortunately, the first no. Is invalid and the second no. Is perennially busy. May i know is it the way to help your customer or to take them for ride? I am aghast how a giant entity like amazon can afford to dent its credentials by stooping to such misinformation. Since my package has been delivered late by two days may i expect installation of my ifb will be done tomorrow without fail.

I purchased JBL 450BT wireless headphone from Amazon and it stopped working in 29 days now Amazon refused to refund or replace it. This is duplicate product for sure since JBL very well and it doesn't stop working so soon. Now it's been 2 months without any solution.When I called Amazon they said to contact JBL for replacement since it's more than 15 days when I contacted JBL they said to visit to there service centre which is located in mumbai. Took far for me to travel as I already advice them it's not possible. No one is helping me to replace this product or refund and such a disappointed from Amazon poor customer service and duplicate product sold online. Be careful of this online purchase.

I ordered sarees from amazon on 25th october, 2018. It was supposed to be delivered on 2nd november, 2018. But the product was not delivered. When i contacted amazon, they said shipment was late and asked me wait till 6th november, 2018. And i waited till 6th. Then there was no update. So i contacted again then they requested me order again but the sarees were unavailable in the website to order. So they instructed me to wait until 12th november, 2018 so they will get another package of the same sarees, as the previous was lost. Today they cancelled my order without my approval and formal intimation. And they mentioned in the tracking details like i refused to collect the parcel. This is completely stupid. And i need immediate solution for this. I am frustrated after waiting for a long time.

I want amazon to provide contact details of the seller and amazon should initiate my order again by themselves and want to deliver my product immediately.

I have been facing a lot of problems with my orders lately.
(Amazon account registered with name Mahek Shamsukha and mobile number [protected])
I had ordered a book (Vectors and 3D Geometry for JEE Main and Advanced Paperback – 2017) on 30 Oct 2018 (ORDER #[protected].
I received a wrong product on 5 Nov, one belonging to some Neeraj Kumar in Ranchi.
Immediately, I called the Amazon customer service and told them about my problem. I was told to mail the pictures of the package, product and the bill as reply to the mail I received from Amazon customer service.
I did as I was told to but I got no response.
For over a week I complained regularly about my order and sent the pictures again various times. Again I got no response other than e-generated conformation emails.
These conformation emails said that my mail had been received and I would be contacted within 6 hours. As over the week, I talked to many associates. Most of them said that they had not received any pictures.
They suggested me to send these pictures in other forms like drive attachment and pdf format. I did so but got no response other than the e-generated conformation email.
Finally I contacted another associate and sent the mail on-call. Then I was told that they have noted the problem and a return and refund will be initiated.
I had been delayed service and when they finally identified the problem, I was not even given a replacement.
They said that service was delayed because they couldn't open my attachments. Even if it was the case, I believe I should have been informed about this. I had received the conformation mails and had no idea that my attachments weren't accessible. Moreover, the mail read that I would be contacted within 6 hours by an associate (who could have probably informed me about the problem with my attachments), which I wasn't.
Also, my prime membership had expired over the week and hence now I would have had to pay delivery charges too. So after deliberations with a senior associate, I was promised that if I place the same order again, all extra charges will be exempted.
So, I placed another order on 10 Nov (ORDER #[protected] exactly like before (on call with an associate) and got my concession.
On 13 Nov (the delivery date) I got a message from Amazon that my order's return and refund had been initiated though I had not requested a return.
I again contacted the customer service but it was of no help. I was asked to jest place the order again (which I have).
I think Amazon should note that I had ordered the book on 30 Oct and have still not received it and I have had to order it thrice till now and there is still no guarantee that I would receive my order.
I also requested the associate that I should be given one day delivery on new order for the same book as I needed the book and had first ordered it on 30 Nov. He said that its note in Amazon's policy and cannot be done.

Order ID :[protected]
e ordered carpet as per design and given in catalog but received very poor quality carpet where carpet fur are coming out everyday. We asked for return the carpet and supply either good quality carpet or refund the money. This carpet is under 10 days return policy. We want this carpet to be returned and applied the same. No one picked the carpet for last 3-4 weeks. Pickup service has to be provided by Amazon side not our responsibility. How long Amazon want us to wait for pickup and close this? We do not wish to get the money back on filling claim and we need this carpet to be taken back and refund the money. We are not sitting as baggers or cheat here.

See the images attached about the carpet delivered.

Kindly do the needful ASAP.