Amazon India Complaints & Reviews

Dear sir/madam,

Products booked in the name of billing & shipping address: robinson a, c 2176, prpc iocl township,
Panipat. Contact :+91 [protected].

I have done order of two products in amazon. First product is dell inspiron 5370 laptop (Invoice number:qebj-9456). The order booked on 27.10.2018.
Second product is samsung galaxy a8+ (Invoice number: del4-97659). The order booked on 03.11.2018.

I have received otp number laptop and no otp number received for mobile.

Issue & complaint: delivery agent delivered the both product on the same day (04.11.2018-i am surprised samsung galaxy booked on 03.11.18 & delivered on 04.11.2018 without any delivery notice & otp). Delivery agent demanded otp for laptop (Invoice number:qebj-9456) and delivered the mobile (Invoice number: del4-97659) instead of delivering laptop. He moved from my place without delivering laptop. Once i opened the parcel, i realized that he delivered mobile against laptop otp number. Immediately i rushed and caught delivery agent within my township premises and collected laptop. If delivery agent had moved from my township premises, i would have missed my laptop (As per him, i shared my otp of laptop and it has delivered to party). I believed that he try cheat and theft the laptop.

My question: why didn't you share separate otp and no notification for mobile before you do delivery?

How can your delivery agent demand otp of laptop for delivering the mobile?

I think it is serious issue. Your agent try to do some wrong practice.

I am expecting prompt reply and justification for the above activity. It is really serious issue. You are in position to take corrective action for this activity. I will affect your reputation if i you do not take corrective action for this activity

Thanks and regards

A. Robinson

Amazon is a fraud. They provide all duplicate products in name of brand. For instance take any brand product olay, maybelline etc. They charge the original price with few discounts and in return gives us a duplicate cheap product.

Guys please don't trust this online shopping site. They have duplicates of each and every product.

Cheating people in name of reputed brands.

The following mail was send for which NO ACTION TAKEN by Amazon Till date :

From : Rajneesh Shukla
9:18 PM (36 minutes ago), Date : Nov 04, 2018
to : cs-reply([protected]@amazon.in)

Gentle REMINDER :

Hi Amazon Team ... This is a reminder again . Refer trail mails and attachments, I am not getting any support from your Vendor '[protected]@blubirch.com' as suggested by your Team member ( Karthik ) who had assured for complete solution I will be given on time . Refer Chat details attached .
You are requested to respond & resolve my matter in 48 hrs (Nov 6) OR I will put my case to national consumer forum department .
This is for your information & timely support as per the time line .
Regards,
Rajneesh Shukla

From: Shukla, Rajneesh
Sent: Thursday, November 1, 2018 2:42 PM
To: '[protected]@blubirch.com'
Cc: '[protected]@amazon.com' ; '[protected]@amazon.com'
Subject: Please Replace the Electromania TDS Meter on priority

Complaint Mail : Urgent Replacement Required

Dear Support Team,

This is to bring to your records that :

1. I have purchased TDS meter on Oct 20, 2018 ( invoice /order summary shared as per attachment 01 & 02) .
2. I have filing this complaint to you that Meter is not accurate & showing major wrong readings as tested against the standard procedures .
3. I have shared the feedback to Amazon Customer Service Manager & basis that chat was arranged yesterday ( refer attachment 03 ) with their Agent Mr. Karthik .He has approved the case for replacement & directed me to approach you for support .

Accordingly you are request to replace my product in next 48 hrs. .Thanks for your understanding &I believe that you will take required action to avoid any further escalation & to retain the trust of the customer like me who has taken your product for the first time .

Regards
Rajneesh Shukla
M:[protected]

Yesterday i order the product from amazon with exchange with todays delivery date. The delivery guy did accepted the product saying that the product is damaged. So i asked them to provide the option to pay the amount of the exchanged product so that i can take the product but there was no option to pay the amount and the guy returned with the product asking me to cancel this order as they will not be delivering this.

So i approached the customer care service but doesn't seems that they are available after 6 pm online as i tried to call the customer care there was no option to talk to the representative.

Thereafter i check for online chat but the agent was unable to help me in this as there is no option to pay for the amount and had confirm with the superior that they does not provide such option.

As they guarantee one day delivery for prime membership is a false statement. And with such huge organisation they doesn't have solution to small issues of their customers.

To celebrate my dipawali i ordered washing machine top load 7.5 kg (Samsung 7.5 kg fully-automatic top loading washing machine (Wa75m4500hp/tl, sparkling plum) from amazon.in on 24 oct 18 vide order id[protected]. It was showing delivery date as 31 oct 18. On 25 oct 18 it was also showing item was ready to ship from ahmedabad (Gujarat) but 26 oct 18 it started showing item yet to be dispatched and dispatch location ahmedabad removed. Now 28 oct 18 i started contacting customer care of amazon 2-3 times a day. Every customer care executive was giving the same reply that item will be shipped prior or on 31 oct 18 and no need to worry. Once 31 oct 18 crossed items was in same state yet to be dispatched. Thereafter i contacted customer care 2 to 3 times a day. All executive replied the same, i am escalating your complain to my concerned team. Today is 04 nov 18 and customer care executive informed me that, you are not lodged with any such complain however you have contacted so many times after 28 oct 18. I was totally astonished that how amazon is doing the market in india, who is having such a fake customer executives. My grievances with amazon are as follows:
1. I booked my washing machine well in advance i. E 24 oct 18, when it was in stock. It was my dream gift to my family on the eve of diwali mahotsava. Non delivery of item will spoil my diwali celebration for which amazon is least worry. For this fraud company should be ordered to pay compensation to the deceased customer if it not delivered prior to diwali.
2. I ordered my product on full payment to amazon, which i kept for diwali gift to my family.
Now my paid amount with amazon couldn’t be taken back prior to diwali even on cancelling the order.in view of above amazon to be compelled to deliver the ordered product prior to diwali, failure of same should be treated as serious and to be penalize with double amount and same to be paid to customer.
3. Once product was in stock, it is a great question that how it became unavailable with amazon. There is possibility of hera - pheri that some customer may gave some higher amount and amazon delivered the product to him, whereas for him product was unavailable. If amazon caught with such hera-pheri they should be put in survillence and to be penalize severely.
4. If at all amazon malpracticed with my order, they should intimate me that “ orry we are not able to deliver your product and you may proceed with cancel order option”. But it was against there commerce plan, because in this case they will be bound to return my money. With my money they did there festival business and spoiled my festival celebration.in no case amazon to be left if they did the so.

Sir i did not get my refund i cancel my product of rs 696 paid by me though syndicate bank rupay debit card
Syndicate bank accounts number
[protected]
Piad in amazon thorough online shopping by registered mobile number [protected]
Md imteaz [protected]@gmail.com
And paid by me rs 696 and cancel the order but did get refund still now
Syndicate bank customer care told me that there is issue with amazon
Please help me to resolve my problem

I have booked microwave oven on 17/10/2018 and i got a message that it got delivered on 29th. But i have not received any. Every time i'm getting a different answer from customer service today is nov 4th i could not stop get refund or delivery of my order order #

[protected]
First day they told me that i will get it delivered in 24 hours next day they told me
That as per their policy i will get in 3days after 3 days they told me that according to their some policy i will get it in 6 days from
Expected delivery date. After six days their are saying as per their policy i don't know how. Many policies are there but i will get it after 5 days from this date it's been three weeks i have paid them and they are not even returning my amount. Causing waste of my time and mental agony.

Order#[protected] i have purchased above mobile on 30th october. Expected date 2nd but still i have not received my product.

I have frustrated as your delivery service. I have decided that i will not purchase any product from amazon in future.

Any how, any days you have to take time. Once i received product. I promise that i never purchase product once again..

I have called number of times, no proper response. There is no proper productivity.

Thanks

Maneesh pandey

Order id[protected]
Casio Edifice Chronograph White Dial Men's Watch-EF-539D-7AVDF (ED370)
Rs.7195
I ordered men's watch but received stone and bill only, that watch only missing (fraud amazon.in )
i attached that video also
but i asked amazon customer care so many time but they are not responded my answer and not giving refund
my family's and peoples all are telling need to go police station, but i am still not going police station so need my money i have a video evidence proof kindly check my video, otherwise i go court and i compline for you (amazon.in)

Dear sir,

Kindly amazon.in order[protected]. Retuen was initiated on 27 nov. After repeated reminders no one came to pick up the item.

Every time amazon say item will be picked up in 72 hours and after expiry of 72 days they say item will be picked up in next 72 hours.

Item is delivered in 03 days and for picking up no one come for 08 days.

I was promised and assured, supervisor ms seema, this is last time, she will personally supervise, item will be collected.

I am waiting for courier from last 08 days, every time i am promised, next 48 hrs, item will be picked up.

Amazon failed to keep is word repeatedly, matter of shame for amazon.

You are losing trust of customer.

You delivered the order in 04 days from bangalore and could not collect in 08 days.
Shoe some self respect and dignity for self.

You are deliberately troubling your customer, you retained my money for none of my fault.

Please refund my money, you failed on your part, do not punish customer for your inefficiency.

Please update.

Regards
Ajay

Order #[protected]
1. Ordered xxl size, qty 03 of this item.
2. We have received all three, wrong size (Xl).
3. While, contacting amazon they have created replacement order for only one.
4. Next day, however, collection agent has shown that they need to collect all three.
5. Hence, all three are handed over to him. (Attached acknowledgement picture of amazon collection agent).
6. Amazon delivery agent called on delivery date and confirmed that they have received replacement item of only one (Not three).
7. While refusing to accept only one item, we have demanded all three.
8. They retuned the item.
9. Contacted amazon service center and they blame that since it was not accepted (They feel, i need to accept wrong quantity), no more replacement is possible.
10. We have explained if we go for "refund" we shall loose 15% fashion cash back as order value will that case fall below rs2000.
Need resolution of this case and expecting correct size (Xxl) qty - three, should be shipped immediately or bring some better resolution.

I have purchased a saregama caravan vide invoice no sdea-23 dated[protected]. I have already activated warranty through my registered mobile no [protected] with the company. Now my caravan is not working properly. However fm is working but uploaded songs are not playing. So you are requested to kindly replace it as soon as possible.

Regards
Anoop baghla...

I have brought phone on[protected], and i have checked the phone and put on charging the phone is hitting to much and i contact to customer support since last 20 days but nobody can resolve it and give me schedule for inspecting, on schedule day no one are coming at my address and i have received mail that is of service completed.

It is world big company and after 20 days if problem is not solved please do action on it we are your genuine customer.

And i have contacted for my problem since i received device but still i am not happy with the way amazon support are doing with me i am latterly tired and wasting so much time for that and on scheduling time i have leaved from my company i am employee then noboddy are come at my placed

Placed order online dt 7th Sep-2018.
Order Ref:[protected]

Order confirmed by Amazon on 7th Sep-2018
Delivery dt confirmed by Amazon on 10th Sep-2018 i.e 29th Sep-2018.

Till date my stuff did not received and no response by Amazon.

I try to contact over customer care nos but in-vain.
I send online complaints but in-vain
I search on net so many but not even pick by Amazon.

Lot of embarrassment

kindly help.

pritpal
[protected]

I've ordered 3 items on 25th oct 2018. One is about to delivered on 27th oct but not done. Others should be delivered on or before 31st oct even not delivered. Delivery guys just giving missed calls and sending msgs like we could not contact you, will deliver items on next working day.
Even customer care representatives saying that it will be delivered in short time but not happening.

I used to call everyone to tracking my order even i did cancel my travel because of that items will be delivered if i go home.

My order no is :[protected]
Order total : 3743 rs. (3 items)

I have purchased a bajaj shakti gl 15 liter geyser from amazon. I have purchased this on 25th oct and payment has been done to them in advance. They have delivered geyser and geyser was not working and i have requested for replace. But they have refused to replace after 3 days and committed me to refund of my money after collecting the geyser. But they have not collected the product and their customer care is telling me that product will collect tomorrow from last 5 days. Today i have seen on their site. If it will not collect till 10 nov 2018.
Then no refund will be given to me. I am facing very big problem in my family due to this.
I have paid on 25 oct 2018 and till today 3rd november 2018 i dont have geyser. My son is bathing in cold water and he is suffering from cold.
I am very much upset due to this unprofessional behaviour from amazon. I am feeling cheated and harrased by the amazon india..
Kindly look into the matter and solve it as soon as possible..

I have purchased a bajaj shakti gl 15 liter geyser from amazon. I have purchased this on 25th oct and payment has been done to them in advance. They have delivered geyser and geyser was not working and i have requested for replace. But they have refused to replace after 3 days and committed me to refund of my money after collecting the geyser. But they have not collected the product and their customer care is telling me that product will collect tomorrow from last 5 days. Today i have seen on their site. If it will not collect till 10 nov 2018.
Then no refund will be given to me. I am facing very big problem in my family due to this.
I have paid on 25 oct 2018 and till today 3rd november 2018 i dont have geyser. My son is bathing in cold water and he is suffering from cold.
Kindly look into the matter and solve it as soon as possible..

I have paid amazon prime membership for having guaranteed two day delivery. Amazon is incapable of ensuring guaranteed delivery due to the irresponsable and incompetent behaviour of the amazon transportation services of the edapally, kochi sector. I have yet to receive order no.5919 of 30/10/18, order no. 4755 of 28/10/18 and five earliers orders of october were either not delivered, or came damaged.

I have ordered a mobile samsung galaxy j6 on an exchange offer of samsung galaxy j5 on 28th october, 2018 from amazon and the delivery date given to me was 30th october, 2018. But, till now it has not been delivered and in the section track package, it is given that on 30th october delivery was attempted but it is not so, it is a false statement, they even have not tried to deliver and today, it is 3rd november and delivery has not come. I have also payed the amount of that product. Hence, i am complaining about this issue to you.
Amazon package id:sptp[protected].

Seven pre paid amazon purchases including those purchased with amazon prime membership not delivered to undersigned. Amazon transportatiion servicesbased based in edapally, kochi even posted by speedpost of india post two of the amazon prime orders that came tampered and damaged. Items showing « out for delivery» are not being received. Since october 8, 2018 seven purchases on