Amazon India Complaints & Reviews

The issue that i have experienced was: order expected delivery november 5th 2018, but delivery agent called me on 3rd november and asking me to come and collect order from his place, i said no and given complaint on same day to amazon, and again on 5th of november agent called me and asking extra money for delivery, again i said no and he is not delivered, later in the same day i call to amazon support and cancelled my order. Amazon wasted my time and money and now again they are telling that amount will returned after 3-5 days of product reach to seller for reaching product to seller will take next 10 days and again refund 5 days total 25 days of my time is wafted and money, it even not my mistake it amazon mistake

I ordered a slim slot for my lenovo k6 note gold mobile.. That reached at payyannur and collected by ur amazon agent from payyannur. But he didn't distributed that to me. Why r u behaving like this.. U don't have any responsibility to ur costomers?
Anyway i am not happy with ur service.
So i need my ordered item soon.
We r ordering any from u, that's for our emergency needs. But u r not giving the seriousness.

I ordered (Order no[protected], dated 30/10/2018) 20 nos. Citra led string strips (15m each) which was delivered to my address by ashish electricals india, a33, ground floor, industrial area, wazirpur, new delhi-110052 on 4/11/2018. But the items supplied were not as per my order, also not as per your bill of supply. They supplied 12/12.5m each strips. I used the lights for diwali purpose since there was no scope to return or change before diwali. Please enquire why your supplier could not deliver the correct item.

Dear sir / madam,
Ordered for mi band 3. Order no.[protected] dt 14/10/18.
Shipping address given : anjan deb, be 140, salt lake city sector 1 kolkata west bengal, 700064.
Product received on 15/10/18 in good condition but wrong invoice received. Details on invoice received was : order no.[protected] dt 14/10/18 for mi band 3. Shipping address was : anand srivastava, b330, world bank colony barra, kanpur, up 208027.

Kindly send me soft / hard copy of correct invoice for my order, otherwise your service center is not giving warranty service. The correct invoice may please be mailed to [protected]@gmail.com or sent by courier to my shipping address : be 149, salt lake city sector - 1 kolkata west bengal 700064

Regards,

Anjan deb

Dear customer i purchased product in amazon online shoping through my debit cord i cancelled product 389 rs still i dint get money from the amazon i called to amazon cistomer care they was saying that we refund money but in band they diny cridited this is my amazon refund ref no[protected] so kindy request to my canara bank refund my money and my account number is that ifc code cnrb0002386 account number[protected]

I have ordered samsung 253 litres refrigerator on 28th october when i am ordered it showed the estimated date of delivery 1st or 2nd november when i have contacted customer service they told within two days the delivery will be done and when i contacted on 4th november they told me we are working on it wait for 48 hours and after 48 hours on 6th november when i contacted customer care they told me our senior associate will call in 1 hour but they did not call me and on 7th november when i contacted they told me the refrigerator is out of stock after 9days they are telling product is out of stock first they did not inform me about product is out of stock when i called first time customer service if the product is out of stock why should they provide information product is available on website and only i should ask every time and contact customer service they told many time we will inform in 1 hour but they did not inform or call me i wasted my money and time if the product is unavailable i would purchased from some other place why they provide false assurance we will provide delivery 3 to 5days if they can't provide they should not give assurance we will provide delivery in 3days or 5days for wasting my time and money please provide refund and penalty charges for wasting my time and once again i will never trust amazon worst service i have seen ever

The above order was placed for three items and got only two items were delivered with one item missing. After receiving the parcel and contacting customer services for missing item, another order was placed. Now the missing item is not getting delivered when needed despite of parcel reaching final destination. Was on phone with customer service for hours now. No one was able to help. Spoke to jagan who is customer service manager based out of pune location. He was not able to help and was not able to escalate. He was not willing to log this as a complaint.
Now, me as a customer who ordered items for a specific purpose was not able to get the delivery. It has caused me a major inconvenience.

Tracking id shown was aw[protected]in supposed to deliver by 2 nov 2018 and till time not delivered. Got poor customer care service as well and i missed an oppurtunity of buying my selected shoes with a good deal.

In their tracking history it was shown as material should be delivered with in 2nd nov 2018.

Even after calling customer care their approach on my complaint seems to be very pathetic. Even the guy was trying to avoid to attend and find a solution for my complaint also.

I request to take up this matter utmost and either find me an alternate solution urgently or please provide me a gud option with more offer to compensate my loss.

I was not available for delivery and told delivery guy can't receive and don't want now as i was travelling, after 5 minutes got mail item has been delivered.

Asap after that called delivery guy for this he told me talk 2 customer care now it has been 4 days and customer care is telling i ll not get refund.

So my question is if we are getting empty package or not receiving item still we will not get refund from amazon and top of that got call from amazon saying we ll deliver ur item now, so how come it is showing i have received item.

No sync between transportation team and ofm is even worst.
If i ll not get resolution i have to file complain to consumer court.

Really pathetic customer care service now a days amazon is giving.

Ordered something once this year and have been stuck with amazon prime - never wanted - please stop charging, e-mail
Used was [protected]@sbcglobal.net - name is w. Bruce thompson, 17151 marda ave, yorba linda, ca 92886 - e-mail at [protected]@rowntreegardens.org - i have stopped using amazon.com to order things and will not order anything through it again until amazon prime is cancelled

I ordered a combo pack of shoes(5). But I received only a pair of shoe that do not mentioned in the website.
So, I request to return it, But the courier boy rejected to excepect this pair of shoes. He says that he only receive this combopack(5 shoes). I also call to the amazon customer service many thimes, they says that I can return it but I can't.
As the currier boy reject this return 4 times, I am unable to returned it.Please help me. Amazon cheat with me.

Ordered details shared in the image.

I was charged for something that i know nothing about. My account was charged and i do not know why. I did not order anything and my statement ws charged on 11/05. I do not understand why. Why do i hav to write a essay to post this complaint. My account was charged money that i did not authorized. It was unethical and i do not want to write an essay

Order id[protected]
I ordered ''space wood midas queen size bed with storage'' which has been returned without getting delivered and without intimating me
I even got assurance that it will be delivered by end of the day,
Being a prime member have to face such problem.
Schedule time was 6th Nov 2018 8 am - 5pm.

Order number:[protected] i have ordered honor 8x mobile where i have received empty box i lodged a complaint amazon customer representative said it will solve in 5 days.
I got mail from amazon my account has been blocked. How can they people block my account i don't received my product i pay 13499 rs where i got only empty box. I request amazon to refund my money back and unblock my account

I have purchased mobile from amazon vis order id:[protected]. Product already returned to amazon as defective product received yet no refunds received yet from amazon side call centre is not responding for same they are not giving any answers need to file case on urgent basis. For refund they are saying that product is not checked yet and would revert after checking already product delivered to warehouse on 2nd november.

Amazon order number[protected] for 4 nos white Crompton fans for Rs 6796/-

I have the same issue with Crompton fans executed by SAJM online. Ordered and paid for four fans, delivered one wrong colour and the others not delivered at all.

Amazon says there's nothing to be done. I cannot get the product nor can I get the money back.

Feel completely cheated. The reason one buys from Amazon is because of dependability. Their reaction has shocked me - they will not deliver the goods nor will they refund the money.

Ridiculous.

My amazon.in order #[protected]

Hi, i'm mradul mishra

I ordered a canon camera lens and i got the package on 27 aug 2018 with the cash amount of 8, 125/- i received it in the late evening and as soon as i opened it i found a piece of marbel rapped in plastic instead of camera lens.
Straight away i called amazon representative and informed them about it.
They said they have to investigate and their team will be working on this now in addition they gave me a timeline and requested me to wait till 5th of november
Still with paying 8, 125/- from your pocket with nothing in you hand that was very tough but somehow managed and agreed.

I was all set to cooperate between their investigation but somehow i got a call from the amazon investigation team to get the information unfortunately i was driving and was in the middle of the road so i requested him to call me back after hour or so but they didn't called me again.

I called amazon representative once again just to inform that you guys called me and i was not able to talk so they said you'll get a call once again within 24 hours i didn't got one so again i called them and 2nd person told me definitely now you'll be getting a call within 48hours and it was 3th of november same thing i didn't receive single response from them i called again and this time person told sir you have did all of your job so as i if they need to talk to you they'll otherwise after 5th nothing happens from their side i will be able to provide you proper resolution.
Again i agreed on 5th nov around 11:40pm i called again to get the resolution and person told me yes i'm proceeding your refund from my end and you'll be getting credited within 3-5 working days. But unfortunately he said the manager is not available so call us in the morning i just need approval and it is for sure that you will be getting a full refund of it because the timeline is over i requested him to send mail he did it. I was but relax but when i call them in morning they said he gave me wrong information unfortunately because you gave us alternate phone number to contact that's why you need to wait for another 3 working days and on 10th we'll be able to answer.
Anybody who's salary is 20k per month and paid almost half of his month salary just to follow his passion and got nothing but dates can imagine my frustration.
6th november again i contact them because i couldn't rune my mood eve of diwali and now the person that they won't be able to give anything to me.
We did our investigation and we can't provide you anything. You can talk every legal action you want to talk. We got that the item got delivered to you but the truth is i've got a piece of marbel rapped in plastic and when i took closer look amazon box was double taped by transparent tape i've the proof and everything.

I always thought amazon.in is a brand and benchmark who never let there customers down and i never gone for any other online
Shopping websites. But seriously i recommend each and every friend of mine to not to go with anyone of you.

Don't worry i'm sincere indian citizen and i'll take every legal action i can take on amazon.in because that's my right and i've to do it to set and example for other that you can't fool us like this.

I tried to place the order of the items which were in my amazon cart in evening (6:41 pm) on the last day of diwali offer (05 nov 2018) but could not do it, as it was showing the message “important message an error occurred when we tried to set your shipping address. Please try again” (Attached the screenshots for your reference). Thought the issue might be temporary and again initiated to place the order at 11:30 pm 05 nov 2018, but i faced the same issue till 12:00 am of 06 nov 2018.

However, i also called customer care at around ~11:45 am 05 nov 2018 to get the issue resolved so that i can place the order. But customer care informed that there was issue with my amazon app. Due to which i signed-out and signed-in app but the issue did not resolve. For your kind information, i have placed my many orders earlier with the same address with no issue at all.

Due to technical issue from amazon, i lost the offers and discounts.

I trusted amazon and faced the loss. I am expecting from amazon the compensation from amazon as the customer did not rectify the issue guide me properly.

Kindly look into the issue

Amazon india
My order number:[protected]

I have ordered with amazon, india on the 10th october 2018, two double pack of crompton aura fans. But i am delivered on 18th october 2018, two single pack of crompton aura fans, when i was not available in the house. Their delivery agent has neither phoned to me nor got acknowledgement from the inmates of the house. Their delivery agent simply placed the items near...

I placed an order of redmi 6 pro mobile through amazon.in. It's a prepaid order.
Order no: #[protected]
As shown in the app my pin code is deliverable.
Without even contacting me the shipment was returned to the seller on 4th november. They doesn't even notified me by any sms /mail.
I contacted the customer executive they will replace the product (Redeliver the product) with high priority by 6th november.
Order id: #[protected].
As this order doesn't give any notifications.
I regularly contacted the customer service to track the shippment.
On 6th november they said "product will be delivered by today without any fail".
By the noon of the day the same was repeated the shipment was returned to the seller without even contacting me.
I contacted the customer executive they said the refund is processed.
Wait for 2-4 days to get credit of refunded.
If they notified me that your address is undeliverable so that i can change my address to another location.
It's a worst experience with amazon.
Very disappointed with service.
Probably i doesn't trust amazon anymore.