Amazon India Complaints & Reviews

Date of Purchase : 11-Aug-2018 INVOICE No. : IN-4571
Order No. : Order#[protected]

Product : Green Soul London High Back Office Chair (Grey & Wine) | B0768G4DC2 ( London_HB_lightGrey_Wine ) HSN:9403

I have purchased above mentioned product through Amazon on 11-Aug-2018 - it has been covered under 1 year guaranteed - Amazon as well as actual seller of this product have supplied a defective piece of chair - back seat of chair damaged internally - I have shared images - filed complains - asked them for refund - also requested them to give support for repair - but they have not reverted / accepted for any requests.

I am a prime member. I ordered an hp laptop (15q-ds0009tu) and mouse on[protected]. On 5th, i received a message saying, it will be delivered. Then evening, i got a message saying they couldn't contact me, so it will be delivered on 6th. Then on 6th at 4.09pm, i got a message saying, item was refused at the time of delivery! Nobody came home. Nobody phoned me either. On amazon site, it is "item marked as rejected by you - returning to the seller." (Tracking id[protected]

I always buy electronic products and things for babies from amazon. Never had a problem, until i bought a more valuable thing like a laptop! Suddenly they couldn't contact me!

If this is how they behave to prime members, what's the point in paying for prime?

I ordered 2 products(Tracking ID[protected] and Tracking ID[protected] through Amazon in sale. one of them were ordered Via Prime (2 days Guaranteed delivery). I didn't received any Call or message from delivery guy, though the Delivery date for both product crossed more than 2 days. After calling Customer Executive they said within 24 hrs i will receive my product, i waited fr 2 days but nothing happened. Then they asked me to pick up from Amazon nearest hub, once i reached there, i got to know that building is closed from last 1 month. Now they are asking me to cancel the product or wait fr delivery ( but they didn't confirm by when it will be delivered.) After that once i requested for Cancel they added comment there "Customer Refused Delivery". Customer took leave for their delivery, Customer went to the nearest hub fr getting their delivery but just they dont want to take their responsibilities they closed the Incident by adding above comment.

Dear Sir

I am very heart fully issue affected in Amazon transportation delivery trivandrum anayara office. I odered a product with Amazon site( one plus 6t amount with 42000) i also paid with my card on 2 Nov friday and I also selected guaranteed delivery for 2 day and they have paid additional 80 rupees from my account. And I'm tracking the product on Monday the item has been arriving in trivandrum office. But they have not delivery, I'm calling to customer service on many times they have answered only check and call you later. But no replay from their side. so today I'm going to their trivandrum with my tracking id but I'm faceing with some problems in the office. They have not track my order and its not their job they will says. And going to call customer service then while they have opened the office. They have not informed about to my product for these days.
Sir kindly warn their for this situation is not faceing other customers. And my tracking id and the tracking details given below

Shipped with Amazon Transportation Services
Tracking ID[protected]

Wednesday, 7 November
11:41 AM
Returning to seller
Trivandrum, IN
Monday, 5 November
11:02 AM
A carrier delay has occurred. Delivery may be delayed.
Trivandrum, IN
12:17 AM
Shipment arrived at Amazon facility
Trivandrum, Kerala IN
Sunday, 4 November
4:12 PM
Shipment departed from Amazon facility
Cochin, Kerala, Kerala IN
4:47 AM
Shipment arrived at Amazon facility
Cochin, Kerala, Kerala IN
Saturday, 3 November
12:54 PM
Shipment departed from Amazon facility
Hosakote Taluk, Bengaluru, Karnataka IN
12:04 AM
Shipment arrived at Amazon facility
Hosakote Taluk, Bengaluru, Karnataka IN
Friday, 2 November

My name : SARATH R S
Email id : [protected]@gmail.com
Ph.no : [protected]

Your's sincerely
SARATH RS
Trivandrum

Today i got amazon product

I got product delivered today as soon as the product got delivered the agent misbehaved to my wife asking about her through her whatsapp number. I am frequent customer of amazon and i am very much frustrated in this case. I hope there will be severe action from your end in this case

Agent phone : [protected]

Kindly investigate

The issue that i have experienced was: order expected delivery november 5th 2018, but delivery agent called me on 3rd november and asking me to come and collect order from his place, i said no and given complaint on same day to amazon, and again on 5th of november agent called me and asking extra money for delivery, again i said no and he is not delivered, later in the same day i call to amazon support and cancelled my order. Amazon wasted my time and money and now again they are telling that amount will returned after 3-5 days of product reach to seller for reaching product to seller will take next 10 days and again refund 5 days total 25 days of my time is wafted and money, it even not my mistake it amazon mistake

I ordered a slim slot for my lenovo k6 note gold mobile.. That reached at payyannur and collected by ur amazon agent from payyannur. But he didn't distributed that to me. Why r u behaving like this.. U don't have any responsibility to ur costomers?
Anyway i am not happy with ur service.
So i need my ordered item soon.
We r ordering any from u, that's for our emergency needs. But u r not giving the seriousness.

I ordered (Order no[protected], dated 30/10/2018) 20 nos. Citra led string strips (15m each) which was delivered to my address by ashish electricals india, a33, ground floor, industrial area, wazirpur, new delhi-110052 on 4/11/2018. But the items supplied were not as per my order, also not as per your bill of supply. They supplied 12/12.5m each strips. I used the lights for diwali purpose since there was no scope to return or change before diwali. Please enquire why your supplier could not deliver the correct item.

Dear sir / madam,
Ordered for mi band 3. Order no.[protected] dt 14/10/18.
Shipping address given : anjan deb, be 140, salt lake city sector 1 kolkata west bengal, 700064.
Product received on 15/10/18 in good condition but wrong invoice received. Details on invoice received was : order no.[protected] dt 14/10/18 for mi band 3. Shipping address was : anand srivastava, b330, world bank colony barra, kanpur, up 208027.

Kindly send me soft / hard copy of correct invoice for my order, otherwise your service center is not giving warranty service. The correct invoice may please be mailed to [protected]@gmail.com or sent by courier to my shipping address : be 149, salt lake city sector - 1 kolkata west bengal 700064

Regards,

Anjan deb

Dear customer i purchased product in amazon online shoping through my debit cord i cancelled product 389 rs still i dint get money from the amazon i called to amazon cistomer care they was saying that we refund money but in band they diny cridited this is my amazon refund ref no[protected] so kindy request to my canara bank refund my money and my account number is that ifc code cnrb0002386 account number[protected]

I have ordered samsung 253 litres refrigerator on 28th october when i am ordered it showed the estimated date of delivery 1st or 2nd november when i have contacted customer service they told within two days the delivery will be done and when i contacted on 4th november they told me we are working on it wait for 48 hours and after 48 hours on 6th november when i contacted customer care they told me our senior associate will call in 1 hour but they did not call me and on 7th november when i contacted they told me the refrigerator is out of stock after 9days they are telling product is out of stock first they did not inform me about product is out of stock when i called first time customer service if the product is out of stock why should they provide information product is available on website and only i should ask every time and contact customer service they told many time we will inform in 1 hour but they did not inform or call me i wasted my money and time if the product is unavailable i would purchased from some other place why they provide false assurance we will provide delivery 3 to 5days if they can't provide they should not give assurance we will provide delivery in 3days or 5days for wasting my time and money please provide refund and penalty charges for wasting my time and once again i will never trust amazon worst service i have seen ever

The above order was placed for three items and got only two items were delivered with one item missing. After receiving the parcel and contacting customer services for missing item, another order was placed. Now the missing item is not getting delivered when needed despite of parcel reaching final destination. Was on phone with customer service for hours now. No one was able to help. Spoke to jagan who is customer service manager based out of pune location. He was not able to help and was not able to escalate. He was not willing to log this as a complaint.
Now, me as a customer who ordered items for a specific purpose was not able to get the delivery. It has caused me a major inconvenience.

Tracking id shown was aw[protected]in supposed to deliver by 2 nov 2018 and till time not delivered. Got poor customer care service as well and i missed an oppurtunity of buying my selected shoes with a good deal.

In their tracking history it was shown as material should be delivered with in 2nd nov 2018.

Even after calling customer care their approach on my complaint seems to be very pathetic. Even the guy was trying to avoid to attend and find a solution for my complaint also.

I request to take up this matter utmost and either find me an alternate solution urgently or please provide me a gud option with more offer to compensate my loss.

I was not available for delivery and told delivery guy can't receive and don't want now as i was travelling, after 5 minutes got mail item has been delivered.

Asap after that called delivery guy for this he told me talk 2 customer care now it has been 4 days and customer care is telling i ll not get refund.

So my question is if we are getting empty package or not receiving item still we will not get refund from amazon and top of that got call from amazon saying we ll deliver ur item now, so how come it is showing i have received item.

No sync between transportation team and ofm is even worst.
If i ll not get resolution i have to file complain to consumer court.

Really pathetic customer care service now a days amazon is giving.

Ordered something once this year and have been stuck with amazon prime - never wanted - please stop charging, e-mail
Used was [protected]@sbcglobal.net - name is w. Bruce thompson, 17151 marda ave, yorba linda, ca 92886 - e-mail at [protected]@rowntreegardens.org - i have stopped using amazon.com to order things and will not order anything through it again until amazon prime is cancelled

I ordered a combo pack of shoes(5). But I received only a pair of shoe that do not mentioned in the website.
So, I request to return it, But the courier boy rejected to excepect this pair of shoes. He says that he only receive this combopack(5 shoes). I also call to the amazon customer service many thimes, they says that I can return it but I can't.
As the currier boy reject this return 4 times, I am unable to returned it.Please help me. Amazon cheat with me.

Ordered details shared in the image.

I was charged for something that i know nothing about. My account was charged and i do not know why. I did not order anything and my statement ws charged on 11/05. I do not understand why. Why do i hav to write a essay to post this complaint. My account was charged money that i did not authorized. It was unethical and i do not want to write an essay

Order id[protected]
I ordered ''space wood midas queen size bed with storage'' which has been returned without getting delivered and without intimating me
I even got assurance that it will be delivered by end of the day,
Being a prime member have to face such problem.
Schedule time was 6th Nov 2018 8 am - 5pm.

Order number:[protected] i have ordered honor 8x mobile where i have received empty box i lodged a complaint amazon customer representative said it will solve in 5 days.
I got mail from amazon my account has been blocked. How can they people block my account i don't received my product i pay 13499 rs where i got only empty box. I request amazon to refund my money back and unblock my account

I have purchased mobile from amazon vis order id:[protected]. Product already returned to amazon as defective product received yet no refunds received yet from amazon side call centre is not responding for same they are not giving any answers need to file case on urgent basis. For refund they are saying that product is not checked yet and would revert after checking already product delivered to warehouse on 2nd november.