Amazon India Complaints & Reviews

Firstly it's different colour gold and it's 300rs more than the available price. Hangs frequently, very low ring volume when in pocket or purse. The scroll /touch is not smooth hangs. And still i am forced to keep the phone and i enquired with other delears like flip kart who are giving refund without questing. Since after being loyal customer to amazon they have left no stone unturned to not refund my money please help me regarding the same.

I ordered shoes o[censored]K9 size. But the order that I received was 6 size. When I call ur CC, ur representative asked me to cancel the order as now u guys have only 7&10 size in ur stock.
I have screen shot for my order place. Have attached it for your reference.

I would not go for cancellation. I had ordered for size 9, and I need the correct size to be delivered.

Have ordered a watch with amazon prime and the order should be delivered today during my office hours.. but i have still not recived the order..

1. i called amzon CS in the morning on 19 Apr around 12 PM the executive told me the product is in transit and will be dliver by next 1 -2 hr. i believe on her

2. but after two hours when i didnt get any confirmation or any update, agained call on your CS services and the executive told that person whom i talk is made a fake promise and she will make sure the product will deliver by 5:30 during my office hours. when i asked her to transfer the call to your supervisor she just hang out the call.

3. till 6 i didnt recived any update on my order i agained call to CS team and the executive again yold me the the product is in way and will deliver by 8 when i told about to transfer the call to you supervisor he just telling me that his supervisor will give u the same information.. after requesting 15-20 softly and agerasvily (which was my fault) he transfer the call and during that time he just flip from his world and told me that product will be delivere by 21 Apr.

4. On todays call executive told me the y will refund my money.. are you able to refund my time that i wasted with your company and believeing on you

So you CS team are just making fake promise and there is no benefit to use Prime option and there is no value to GDD.

Could you plse tell me what is policy in regards to make customer good and positive promise.

why you and your team are cheating on customers

Could you explain if i have selected delivery in my office then why the product will deliver on Saturday..

Screenshot attached for the fake promise

Dear sir,

Greetings!

This is to bring to your notice that i have bought aqua supreme 18l water purifier (Ro+uv+tds controller) from amazon.in on 25th march 2018 sold by: aqua pure solutions but from last 2 days its not working, i have contacted manufacturers couple of times but denied to give service and said contact customer care.

Kindly resolve issue asap or else refund my amount.

Shipment done adress is:
Raviraj kamatar
#717, 2nd cross, bogadi 2nd stage
Opp to pavan bhandar. Next to vijaya bank
Mysuru, karnataka 570026
Phone: [protected]

Contacted supplier details:
Aqua pure solutions
Address: magadi road, #212, pipeline rd, mahadeshwar nagar, bengaluru, karnataka 560091
Phone:[protected]Prop,)

I ordered wooden table from amazon.in. Obvious i will order item seeing images from amazon portal. When i got an order i saw table finishing is not as per images. I asked for return but they are not accepting return. They are saying item may differ from images. They have stolen images from somewhere else and providing item which is not matching with their claim. This is fraud case. Easy way to grab customers in the name of amazon and provided information which is stolen from internet. I feel helpless, and stressed from past 1 week. These kind of people creates stress in society, they must be punished. I am even feeling helpless from amazon side, just for creating sellers and customers they should not allow fraudsters in the market. I will definitely go against this. I will take more stress but sure will fight for this.

I have order faber chimney on march 23,
Till date u have not delivered product, i have to cancel product,
You are not ready to give me full money that i have paid on the same.
You have used gati courier which is hopeless, not updating any status.

When i have no item why should i pay gst.
Give me my product or give me full money.
Order i'd
[protected]
Kindly give me perfect solution.

I placed an order worth rs.2456 which i cancelled later on due to some reason but i'm not been refunded by the company. Tbh i've got scammed. Each time i talk to their customer they simply avoid me by saying you will be refunded in 3-4 days.
Sir, i'm a student and i belong to an average family for me rs.2500 is a huge amount but these multinational companies are scamming us like hell. I request you to tqke some strict action. I'm helpless right now. I needed that amount of money urgently but i'm not getting refund. Please help me please.

To,
The chief branch manager
State bank of india
Main branch

Dear sir

A refund of 2090/- rupees was successfully processed on 23 feb 2018 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem and told me that they cannot help me out i this matter. No action is being taken till now.

I have confirmed with amazon and they have successfully processed the refund and refund reference number is[protected].

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

I have ordered mumma mummi kutra pajama for my 3yr kid on 15 march and they promise to delivwr that on 19th but for some reson rhey cancel the order. I have already paid for for that in advance and till now a month later have not received any amt. Or ref. No..
I have called amazon many times but they only gave me next date. Plz let me know now what can i do.

I ordered samsung guru mobile phone from amazon website (https://www.amazon.in) order #[protected].

I didn’t receive the product but still got an email saying item has been delivered.
When contacted amazon customer care they are telling they investigated from their end and found product has been delivered. When i asked for proof of delivery they are saying they can’t provide proof.
It 100% cheating. If amazon is telling it has been delivered, they should show me the proof or else refund my money because i donot received the product neither on that day delivery guy contacted me

I have requested for refund but the refund is not process the order no of the item is[protected] and amount is 447. The customer executive not solving my issues and whenever i am calling they are saying amount sent to bank and when i am asking for acquirer reference number number of that particular order they are not saying and when i called to bank they are saying to get acquirer reference number. From the amazon customer care. Amazon representative told me that we cannot do anything for this refund we already refunded your amount but it not reflected in my account they told me that your refund is initiated on 13 of march but still i have not received it.

I have purchased a lenovo k8 note mobile from amazon site on 16/03/2018 (Invoice number: del[protected] for rs.11999/-. While using the mobile i found that it was discharging very fast, then i talked to amazon technical team and they tested the mobile online and found that there was a problem in the mobile. They told to return the mobile for replacement. Since my job was transferred from chittaurgarh to jodhpur, i told them if possible please collect from my home town at udaipur but they told to send via courier or preferably by indian post.
I sent the mobile via indian post on 28/03/2018 from jodhpur and same was delivered on 02/04/2018 (As per indian post tracking details). I was contacting daily to amazon about the product receipt and refund. After so many phone calls amazon informed me on 07/04/2018 that the box received at their end is empty. I complained at indian post, they have replied that “the item was booked with proper packing, no physical harm or manipulation done to article. Item was sent in safe and sound condition”. It seems the problem of amazon.

I have ordered herbalife product on 6th april. Today we are on 18th april. Still not received my product
Now, the courier details provided at amazon site is a fake one, as when i go to track, there is no option to find the tracking.
I think the seller is fake the name of courier company in dimandcourier store. E to
When i have called amazon they have asked me to wait for 48 hours.
Well i need that product on urgent bases.

I ordered quickheal antivirus from amazon on 12 th april 2018 the delivery day was 16th april 2018 and till now not received anything they commited and now they changed the date from 16-21st april.
I called customer care no response from there side everytime they say we have requested the amazon courier service to update the package delivery

Refer the attached photo of delivered product. What i have ordered it is not matching with the delivered one. When i was planning the order that time it was in stock, then why the wrong product has been delivered. It is like, for the sake of delivery, amazon will send any unnecessary product which is not actually bought by the customer. Doesn't amazon have a process of cross checking the product before process it for delivery? From so many years amazon retains their goodwill in market, but this kind of poor services is not expected. If you don't have the right product please inform customer in advance, might the customer is planning to give a gift to someone on any special occasion, like birthday. It is write if i place a return request amazon will definately provide the refund within few days. But i will miss the charm, the happyness of giving a gift in a particular occasion, because the special day comes once in a year. If amazon inform me well in advance, then i could manage to get the product from somewhere. It is a matter commitment to deliver right product in right time not wrong product in right time.
Order #[protected]

Dear sir,
My name is jinendra jain email id is [protected]@gmail.com which is registered with amazon. My amazon account is locked from 20 days. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong. I also try to fax my own credit card details but fax no which they given give transmission error and fax not sent, i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request.

Amezon ki tarf se mere account me 639 Rs. 08 march 2018 ko credit kiya gya that liken ye amount above take mere account me credit nahi hua.
Amezon ki tarf we mujhe refund reference number mila that Jo hai[protected]

Mera amount jald se jald WAPS Marne me merit help kare.
Maine several times call kar liya hai UBI customer care ne kaha ki amazon ki taraf se nehi diya gaya ad wrong complain post karte hai

Very poor service... I ordered for exchange this item since it was of larger size... So i ordered smaller size. It has been more than 15 days and i never got my exchange item..😡😡😡and so i have cancelled my order and there is no option for refund... Please refund my money back.. There is still no reply... They messaged me 2 days ago that exchanged order is cancelled... But told nothing about refund neither there is any option of refund on cancelled product 😡i want my money back... So please refund my money

Respected authority,
I ordered a mobile from amazon india order #[protected] dated[protected] for rs.5999 as no cod was available and i was promised delivery in two days. When contacted them they said its a promise from amazon that you will receive delivery by tomorrow 07 april by 12:00 noon. At 01:30 pm i mailed them still i haven't received the delivery and kindly refund my payment as i had to give gift to my relative and he had left disappointed.
I was told that if i receive delivery i had not to accept it at 04:00 pm, the delivery boy came and i refused the parcel and phoned and asked for my refund, i was told that till the seller delivers the parcel to us we cant issue the refund. Till 2 days the parcel was at the table of courier company and not returned to the seller. On 12 of april phoning amazon, they told me that they had issued the refund for that order and the bank will credit it on 16 april. On 17 april i. E., today i went to bank and contacted them. They said that they haven't received any refund from amazon india till the date.
This is cheating and harassment to indian consumers by foreign online companies.
Kindly do the needful, as i am an retired indian citizen.
Thanking you..

Note : i am having recorded calls of all the executives, and also the email sent to them.

Hello,

I have placed an order of honor 7x of cost 12999/- on 10 April 2018, which should delivery on 12 April 2018. The ORDER #
[protected] and Tracking ID[protected] Shipped with Amazon Transportation Services.

At April 11th 9:50PM item was delivered, status was updated. I saw that in next day morning, I contact the amazon, they raised complaint and item would be delivered on or before April 17th else they are going to refund the same. But nothing is happened, they are extending the date to April 26th, they are asking Aadhar or PAN card card also. I didn't understand why they are asking those documents. Even today they haven't done anything.

I have contacted the local delivery boy, but no response.

What I have to do now. Please resolve the issue.
Thanks.