Amazon India Complaints & Reviews

This is in regard with the purchase of a ceiling fan from Amazon.in for which the order was placed on 2.04.2018 with order number[protected] and an amount of INR 2849.00 was paid for the same. The order got delivered on 7.04.2018 to me. When I opened the package, I found the small plastic cup of the fan was damaged. I requested for a replacement for the same. On 9.04.2018 the package got collected from my residence. On 10.04.2018 I received a message from Amazon that said that the replacement order I requested on got cancelled. Upon talking with Amazon, they said that the package was not picked up. Later on communicating with Mr Arjun from Amazon by Email, I received a confirmation mail stating that the package has been collected and is in transit and the refund will be processed once the package reaches Amazon fulfillment center which would be within 10 days from pickup. Today being 16th day from pickup, I mailed them again for the update and I am asked to wait for 3 more days. Amazon being a big company has many employees and every time I call them I need to explain every person as to what I am facing and the same gets more and more difficult to follow up. The executives promise a call back but never call. I have no other option than to raise this issue to the court of law. I have attached the screenshot of the confirmation mail that I received from Amazon. Also since I live in a society under CCTV surveillance, I will be able to get the recording of the pickup.
Now they have stopped responding to my mails and messages.
Please help me get back my hard earned money. Also the people should know that Amazon cannot be trusted as much they claim to be trusted.

I made an online payment of Rs.8999 to buy mobile from www.amazon.in, my payment failed but the amount got debited from my account.Now both my HDFC bank and Amazon is not ready to refund my amount.

On 23rd February, 2018 my mobile got delivered from amazon, the delivery boy asked me to pay through an Ezap link. The amount of Rs.8999 got debited from my account but the delivery boy said he did not get confirmation so he cannot give me the mobile.He went away with the mobile saying I have cancelled your order, your money will get refunded.

I raised complain with HDFC bank. Customer care people asked me to wait for 15 days for refund. After 15 days they said amount got successfully credited to merchant account so check with amazon.

Now amazon customer care asked me fill refund dispute form in HDFC back.I filled the dispute form and they asked me to wait for 30 working days. When i followed up with bank again they said the amount got credited to merchant account.

When I forwarded this to amazon they are confirming that the payment failed and they did not received the money so check with bank.

I have attached the bank statement for reference.Kindly let me know how to proceed as I am helpless.

Its been three month to followup to get refund amount of they return product. First attempt they not accept and then all drama of amazon started for the refund as they not yet received and due to re send of courier they not able to update of delivery status on website amazing thing their customer services want to see the post if they delivered update notification in courier company web
Order #[protected]

Amazon
Your account amazon.in
Message from customer service
Hello abizar,

I understand that you are concerned regarding refund for your order #[protected] which is "karcher wd 3 multi-purpose vacuum cleaner".

Please accept my sincere apologies for any inconvenience you went through in this regard. As our valued customer your satisfaction is our top priority and we certainly do not intend to cause disappointment to you.

In this situation make it right for you, i've contacted to our concerned team and from them i received an update that package has accidentally marked as rejected due to some technical issue.

However, once the package reaches to you i request you to please re-send the package through any other courier service like indian post.

However, you can also click on the website and fill the form and the agent will come to your home to pick up the package.

1. First flight courier : http://www.firstflight.net/pickup_request.asp
2. Blue dart courier : http://www.bluedart.com/scheduleapickup.html
3. Gati courier : http://www.gatikwe.com/pick-up-request ; contact number:[protected]
4. Dtdc courier : http://dtdc.in/Pickup_request.asp
5. Professional courier : http://www.tpcindia.com/pickup-request.aspx
6. Fedex courier : http://www.fedex.com/us/fcl/pckgenvlp/pickup/ ; contact number:[protected]
7. Pick parcel courier : http://www.pickparcel.com/
8. Fast way express courier : http://fastwayindia.com/schedule-free-pickup/
9. Ecourier : http://www.ecourierz.com/

Once you return the item, please write an e-mail to us by attaching the scan copy of the courier receipt and the tracking number, so that we can track the package and issue the full order refund along with the shipping charge you've incurred.

Your patience and understanding is highly appreciated in this regard.

I'm glad to assist you today, thank you for contacting amazon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Chandan
Amazon.in

This is reference to order no:[protected] for item: fitbit charge 2 wireless activity tracker and sleep wristband (Teal/silver) costing rs.14, 319/-. I ordered this item on 28th march and returned it on 29th march because size was bigger l and i wanted s. I have called 4 times to call centre on 9th, 16th and twice on 20th of april. On 16th i was told by the person that he was initiating refund and i should get it in 5 days as i paid through credit card. On 20th i got shock to hear that some investigation is going on because empty package was received by the amazon. Everybody i am talking and writing to at amazon india singing the same tune :simply refusing to listen me and not ready to refund without answering my queries. They are not anwering my following questions:

1 what does your pick-up guy was doing when he picked up the package?
2 did he go with empty package (This is what your pickup guys do? Taking empty packages back? Why did't he check what he is picking up?)
3 what is not guarantee the person who picked up the item removed it from box?
4 why are you not sharing me the details of the person who picked up the item from my home?

See attached screen shot showing status of return items. Next time we are going to video record the return of items from ecommerce players.

Sir i have ordered an lg ac 1.5 ton delivered on 11 april. Then lg installation executive call me for installation and i am out of delhi so he said when you come back please call us now after coming delhi i have called lg installation guy and after no respond of lg i complain about installation to amazon but no one comes and i call 5 days before to lg installation they say we will come tomorrow. From 5 days no one comes for installation and no one calls. Please help in installation of my air conditioner. Even after calling amazon many times issue is not resolved. For more information contact on [protected] gmail registered with amazon [protected]@gmail.com.
Please solve the issue as soon as possible

Really very hurtening by amazon which is having fraudulent and cheating seller as TOYBULK who is not fulfilling the confirmed order and showing status on amazon as deliver between 24-26 expedited delivery and charges as 2898 rupee and after 3 days its status always showing arriving, where as item has not been dispatched, seller and amazon is keeping the customer in dark and payment taken as prepaid.why such type of MNC is having partnership with such seller, it should be penalized and black listed.Amazon urs name is not getting fruitful as trustworthy due to such hurtening and fake promises and belief.People will not trust the such belief of you.plz acknowledge and confirm its action.accord priority and deliver the product with alternate means.I need item not the others ways.

Worst service policy - amazon india

Firstly, i have received a product which belongs to europe market.

1. I ordered color – gold, but i received grey. Though the box says gold.
2. The screen alignment is incorrect - heavy risk of getting exposed to dust, water, moisture etc
3. The hands-free is duplicate – no bass, my previous mobile is also htc one m8, its hands-free was beats and was amazing. But this one’s sucks
4. The charger is not suitable for indian sockets. This means, this mobile is not to be sold in india!, however, i don’t care.
5. Mobile is getting heated on charging.
6. Mobile switched off automatically after reaching 30% of the battery health.

I was promised for a replacement, but now they are saying that due to the product unavailability, they will refund the money.

I have taken the product on exchange (Rs.2200), i have exchanged a mobile which was working fine.in-return i got product is a defect one/duplicate.

Amazon, support center is so pathetic, that they do not understand the customer feelings! Very poor!

I want them to address my issue/ change the policy for the cases like mine.

Frustrated customer,

This is to bring in your attention that i purchased a mobile phone one plus 5t mid night black on 24th jan’18 (Amount paid through credit card in advance). The phone got delivered on 27th jan. After opening the packing, i was stunned to see that the phone was not which i ordered instead it was a dummy phone of iphone 7plus. Hence i ordered a return of the product. I didn’t open the seal of the box. The same product got picked up and returned. The new returned product arrived on 31st jan’18. The shocking part is that “again the product was not the one which i ordered instead it was iphone 6s”. This phone was delivered by the courier guy named sultan. I asked the courier guy sultan to open the box and made a video as a proof. Then i called the customer care to inform that the phone is not the one which i ordered. I was advised by the customer executive named shilpa that i need to accept the courier in order to return the product. Also, i made the courier guy to speak to the executive also. I then requested the return, where in the amazon team cancelled my return request thrice for no reason (Return cancelled on 1st, 3rd & 5th feb’18). When i spoke to customer team then i was advised to wait for another 5-10 days as the legal investigation would take place. After 20 days on 24th feb the exchange took place. Then for next 10 days i was informed that they haven’t received the product in the ware house. Then finally i was asked to send the image of my adhaar card for further investigation and wait for another 5 working days. Then 10 days later i was informed that the product received is duplicate and we would not be able to help in any way and can’t provide the refund against the paid amount of rs 32, 999. I request your intervention to resolve the issue for me and get the refund back to me. Your prompt response on this mater will be earnestly solicited. Status

Have ordered honor band3 on 4th april 2018, today received the product but found fake product inside the box.
Went to check again on amazon website the said item was automatically cancelled.
I have paid rs.1500 top the delivery boy and when opened found fake item with non function.

Need my money back and how amazon can do such things and allow fake sellers to sell their product on their website.
Attaching, order confirmation, delivery msg, package image, delivery person receipt details.

I ordered a iphone 8 plus from amazon and i got the product delivered without the charger and the power cable and also the phone was dead on arrival. I called amazon immediately and told them about the missing accessories and dead phone they told me that full refund can only be done because they had no replacement with them after that they informed me that there is no pickup services available in your location so i gave them my relative addresses for the pickup. The next day ths pickup executive came and rejected the pickup saying that they are not allowed to pick the product with missing accessories and then again i contacted amazon for it they told me that they are creating a new pickup for me and they have forwarded the details about the missing charger and phone dead. The executive came again for the pickup he again rejected the pickup that they have to check the imei no of the phone but he was unable to check because the phone was dead. There were multiple pickup created but no proper details were provided to the pickup executive. I changed my address to the original addres and asked them to create a return from any courier. They created a return saying that the refund will be processed within 48 hours after the product is delivered to us. I agreed to their decision and sent the product through bluedart on 7 april 2018 and the product was successfully delivered to their biwandi warehouse on 10th april. The package was sent in a secure package of bluedart with all the return process images which i have sent them including the courier receipt of the return. On 10th i called them to confirm the delivery of the product they told me that it will take 48 hours for the refund to be automatically initiated if its not done within that time they will manually process the refund. I waited for again 48 hours and called them directly on 13th april they told me to wait again for 48 hours for the refund. I again waited for the refund till 15th. On 15th when i called them they are telling that they have escalated the issue and told me to wait till 18th april. I waited till 18th and on 18th they are saying me that they have not received the product only. Its not possible only. The item was delivered to them on 10th and on 18th they are telling mw that they have not recieved the product. Amazon is fooling me from last 3 weeks and giving me fake promise every time of refund. I also gave them return process images. I have all the evidence that the package is successfully delivered and delivered to the correct address provided to me. The courier bluedart also provided the name of the person who recieved the product "pritam" and they also confirmed the reciipt of delivery. Please consumer court help me in getting my money back to me.

Refund amount :- rs 79, 999

I ordered a tshirt from amazon on 1 april 2018 and delivered on 11 april 2018 when i open box i received empty pakage. I complain to amazon. They said that give us 2 days we will refund your amount or replacement the item. After two days when i contact them then they said that we cannot refund your amount we can only replacement the product. Then i said ok. 2 days passed my ordered is packed but not dispatched. I agin contact then and said that i need refund not the product then they said tht we can refund only when the order is dispatched. Now today my order is dispatched and i contacted them now they saing that we will refund only when item is cancled. I try to cancel but item is not cancling. My order number is
[protected]

I ordered this phone, I wish I ordered from other online service now. Its all because, the product is damaged, its battery is draining fast.
So I just ask to change it, to which amazon india service center said that they will picking that item from me and then they will provide an exchange.
But its now to 1 month and 2 weeks, but no one came yet.
I talked about 9 times I guess
or say 5-6 times
these guys always keep saying you have placed pickup request
but agian next day I get message Its being cancelled
Now the item says it can only be replacable uptill 24th april

I have ordered one pair puma men's white and electric blue, lemonade running shoes-8 uk/india (42 eu[protected] sold by cloudtail india pvt ltd through amazon india on 02 april 2018. I have already paid rs 1727.00 by debit card in advance. Initially company assured that item will be delivered by 9-12 april 2018, after that by 19 april 2018. But today is 23 april 2018.

Order no #[protected]

I have cancelled my leave for this stupid behave by company as well as india post.

I need compensation.

I have ordered aphone which was not charging and then i said them they said they are sendinng a replacment and when i get replacment after 6 days that was missing charger in that
after that I asked them for refund and when they were providing me refund they asked me to give one more chance to amazon and purchase a new phone again and then I again ordered a new phone and that was also dead phone I was asked to charfge that phone to 6 hours after chaarging 6 hours it was still dead then they again said for replacment and said sorry many times
this is happening from 28 march but when I asked them to send the replacment fast they denied to that they were checking my patients I think

I want a proper action against them

ravikant.[protected]@gmail.com

Sir i have ordered lenovo k6 power yesterday at 20:44 and the payment was successful (I have amazon account on the number [protected]) but when i checked my orders today, it was not there in my order. Amount was deducted from my account and there was no order confirmation message. I am not able to understand how this order was cancelled automatically. I am adding screenshot of the successful payment. Plzz help me.

Dear sir

My reg mobile no-[protected]
I purchased books on amazon on 11th of this month using my canara bank debit card. But, i cancelled my order b'coz of wrong adress. Then i'm waiting for refund of 315 rupees. Still i didn't get refund.
And alsow i asked to canara bank with your reference number[protected] but
As per their confirmation refund was not proceed by amazon. Please refund my money as much soon.

I never got the parcel or order yet since 2017 of snowcat catfood which is 7orders i ordered from my amazon account email address is [protected]@gmail.com by online shopping cost of the parcel is 30000 rupees those all parcels despatched from amazon to jalgaon parcel office but fro those parcel office the delivery boy never give me the parcels yet so please check and confirm the tracking orders and delivery orders and send me my parcels on my address in jalgaon maharashtra

This complaint against delhivery couriar company .for non delever of product on 22 april 2018. i have receipt successfully delevered message.
delhivery couriar rath distt hamirpur 210431

my amazon order detail given below
HP 678 Tri colour priter cartage
order numer[protected]

I bought a combo of schwarzkopf bc bonacure repair therapy under order number:[protected]. The product is fake and at the cost of a real one. I don't know about the nature of chemicals used in the said product. While amazon claims to be the best, they allow their sellers to sell fake products and take a huge chunk out of the customer's money.

The amazon delivery person didn't deliver my order. He had no patience to wait until we came to the door. The delivery person name was Ashok (Amazon/Seyon Enterprises)-Ph.no-[protected].

He answered irrelevant to the questions asked on call. Rude and showed attitude towards me saying, do whatever you want, you can't do anything.

He said he will give it back to the office and asked me to go and collect it.