Amazon India Complaints & Reviews

Apr 07, 2018

Updated by parthadorai [protected] Forwarded message[protected]
From: Parthasarathi Doraisamy <[protected]@gmail.com>
Date: Sat, Apr 7, 2018 at 6:35 PM
Subject: Re: Your Amazon.in A-to-z Guarantee Claim (Order[protected]
To: [protected]@amazon.in

Hi,

The Product which I received is different from what was displayed in your website - materially different than as depicted in the seller's description.

2) When the buyer received the item, but the item was materially different than as depicted in the seller's description.

You are legally bound for the replacement and compensation for the time and delay

On Wed, Apr 4, 2018 at 12:01 AM, <[protected]@amazon.in> wrote:
Greetings from Amazon.in.

My name is Tejashwini and I am the Supervisor for the A-to-z Guarantee Claims Department. I am responding to your email regarding order :[protected].

We can certainly understand your concerns about this claim being closed. However, as stated in our previous message, the Amazon.in return policy does not cover certain products that are not defective or damaged .

The Amazon.in A-to-z Guarantee policy only covers:

1) When the buyer provided payment to the seller, but the seller failed to deliver the item.

2) When the buyer received the item, but the item was materially different than as depicted in the seller's description.

Thus, we determined that you are not eligible for the A-to-z Guarantee for this case. Your Guarantee claim for order[protected] has been closed.

Although we understand your position, we have reviewed this claim and we stand by our decision. We cannot give you more information about this matter, and we may not reply to further emails about this claim.

If you'd like to view our Return Policy, please visit:

https://www.amazon.in/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=[protected]

If the seller does not provide a satisfactory remedy, you may wish to contact your card provider as soon as possible and request a “chargeback” on the amount paid (i.e. a refund to your payment card). You should explain to your card provider the reason why you’re seeking a chargeback. Your card provider should then advise you of any additional information it requires from you and the outcome of its decision.

Thank you for your interest in Amazon.in."

Account Specialist
A-to-z Guarantee Program

Apr 06, 2018

Updated by Gangoo Shakir Order ID: [protected]

I had ordered the product namely (new front abs sensor right side) for honda civic car. In January 2018. And the expected delievery date was showing 27 February 2018. But i didn't recieve and after that i called the customer care of amazon. At my first call they told me my complaint has been registered a d tge seller will contact me with in 24hours but i didnt not recive any respond after that i called again customer care but that time they told me in my amazon account this product is not showing. Afrer that i called and messaged the seller and as well as customer service of amazon but till 5th of april 2018 i didn't recieved the product nor i recieve any call or message from seller or amazon staff. Im very much disappointed from the amazon. In future i will never make any order from amazon if my complaint will not resolved within a week..

Apr 11, 2018

Updated by Harshad325 Tried to order the keyboard from another listed seller fakely listed as "Just launched"

Today received mail from corrupt Amazon people -

"order[protected] was cancelled as the seller BIBHUDATTA PATTANAYAK failed to confirm the shipment."

Yet to get refund for this and the seller is still listed for the product. Please see - https://www.amazon.in/gp/offer-listing/B00GOYTO1W

Apr 11, 2018

Updated by Harshad325 The fake seller "Shree Jagannath Systems" is still listed even though corrupt Amazon says this seller failed to confirm the shipment for the product.

Please see this link - https://www.amazon.in/gp/offer-listing/B00GOYTO1W

Apr 05, 2018

Updated by Amir Xiddiqui My first and last mistake which I purchased online shopping with Amazon, but now, I will never purchase with Amazon,
I booked a boat Rockerz 400 Bluetooth headphone but Amazon send me a worst and local quality headphone, which is cost hardly 200Rs while I paided the Money 900 Rs.
I back my money or my original order other I will complain in consumer form and I will infamous to this online shopping site, and I will share this video and image on all social sites.