Apr 07, 2018
Updated by parthadorai [protected] Forwarded message[protected]
From: Parthasarathi Doraisamy <[protected]@gmail.com>
Date: Sat, Apr 7, 2018 at 6:35 PM
Subject: Re: Your Amazon.in A-to-z Guarantee Claim (Order[protected]
To: [protected]@amazon.in
Hi,
The Product which I received is different from what was displayed in your website - materially different than as depicted in the seller's description.
2) When the buyer received the item, but the item was materially different than as depicted in the seller's description.
You are legally bound for the replacement and compensation for the time and delay
On Wed, Apr 4, 2018 at 12:01 AM, <[protected]@amazon.in> wrote:
Greetings from Amazon.in.
My name is Tejashwini and I am the Supervisor for the A-to-z Guarantee Claims Department. I am responding to your email regarding order :[protected].
We can certainly understand your concerns about this claim being closed. However, as stated in our previous message, the Amazon.in return policy does not cover certain products that are not defective or damaged .
The Amazon.in A-to-z Guarantee policy only covers:
1) When the buyer provided payment to the seller, but the seller failed to deliver the item.
2) When the buyer received the item, but the item was materially different than as depicted in the seller's description.
Thus, we determined that you are not eligible for the A-to-z Guarantee for this case. Your Guarantee claim for order[protected] has been closed.
Although we understand your position, we have reviewed this claim and we stand by our decision. We cannot give you more information about this matter, and we may not reply to further emails about this claim.
If you'd like to view our Return Policy, please visit:
https://www.amazon.in/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=[protected]
If the seller does not provide a satisfactory remedy, you may wish to contact your card provider as soon as possible and request a “chargeback” on the amount paid (i.e. a refund to your payment card). You should explain to your card provider the reason why you’re seeking a chargeback. Your card provider should then advise you of any additional information it requires from you and the outcome of its decision.
Thank you for your interest in Amazon.in."
Account Specialist
A-to-z Guarantee Program
