Amazon India Complaints & Reviews

I have purchase a product form amazon on 20/02/2018 the payment for this product is 3378.00 which is debit on my card on 20/02/2018 when i get product form amazon i am not satisfied with the product so return it on 24/02/2018 the refund initated on 24/02/[protected].00) ruppes and second refund on03/03/[protected].00) but the refund initated on 24/02/2018 is credited in my account on 05/03/2018 and the refund initated on 03/03/2018 yet till 14/03/2018 it is not credit it my account amazon says me that by there hand the refund is initated on 03/03/2018 and credited in my account in next 3-5 business day bit still now the status of the refund is not clear where the money goes amazon give me a refence number that is 607220 they also say me that on call and email all to your bank custmor care and fill a charge dispute form they give a code so what now i can do to credit my refund back to my account

Today, i had the worst experience while shopping for a product in amazon.in.

I have been an amazon customer, a prime one, for more than 4 years that's including

On amazon.com as well, and never had such a pathetic experience. I ordered a

Logitech keyboard - order id - xxxxxxxxxxxxxxxxxx, trusting the brand, and amazon

Service. But to my amazement i cannot return this product even though it's not

Mentioned on product page, which i was careful to read; but somewhere in the deeper

Sections of help. I trust the amazon brand for not following such business practices of misleading the customer, and then catch them off guard by saying it's mentioned in some nth page of website rather than clearly on the product page, which is usually the case.

I have ordered a mivi cable with a lot of trust on amazon. The product was good and working fine for the first 6 days. Then started playing the drama, i need to move the cable and adjust it to work. I got my phones checked in the store everything is fine with the mobile, they confirmed that there is a problem with the cable. I even checked it with the different phones. It was not working now. Order number #[protected]

Sir
My name is ragu. Am working for amazon. Amazon offer fast delivery. But amazon.in never think about delivery associate. We are always on road. Amazon makes competition on road for fast delivery. Please don't allow them make competition on road. Because we have family. Competition makes chance to road accident. Amazon.in have no responsibility about delivery associate.

My name is Umesh Krishnan ([protected]). I have placed an order for an A/C Remote (Azure Brand) online, from Amazon.in. I have received a fake remote which looks like a dummy or a fake copy. The parcel was then returned back to Amazon and they promised a replacement. A few days later they sent me the same dummy again. This is a clear scam. In fact I have ordered this remote from Flipkart as well, even they gave me a fake remote which looks just like the original remote. All three times, I was cheated by a distributor named (Shree Krishna Sales). I also spoke to the customer care executive of Amazon and they have agreed to return my money without even taking the product back this time. I want to sue Amazon and I demand compensation for playing me a fool twice.

I have ordered the handset iphone se in december and i was informed that i will receive the cashback on 2.03.2018 with 3 e-mail confirmation n now they are refusing to help me with cashback i want my 1500 rs back. I have attached the screenshots for those emails. They simply disconnect the cal n when i informed them that i wil go to social media they r ok u can, really? I am waiting since two months for cashback n after promising it several times with written confirmation how can simply say no to customer?

I have ordered a product on 3rd march expected delivery time was 9th march but it tracking detail showed it has reached on 6th.. Today it's 12th march n i haven't received it till now... I complained thrice between 7th to 12th march in amazon customer service they said they have left note on blue dart.. I don know y they have not delivered yet... To annoying service

I didnt got my refund from this product i have returned the original product to the seller but none on them are taking this issuse so many times i have called to the customer care exectives they are not even taking my issuse granted
i have paid for the product and amazon team are not giving the product i have lost the product and lost the money also .
pls refund my money

Sir l have ordered a product from amazon and I got empty package from amazon and when I complaint about this and asked for my money or replacement they said nothing and holded my account .please sir do something about this I want my my money back .I also go to amazon office for this complaint and they said amazon will do refund or replacement but they holded my account and do nothing .please sir do do something about this, I am in so much problem .My amazon linked email is [protected]@gmail.com and the order number is
[protected].
Please sir do something and help me about this please.

Hi,

I had buyed egate i9 projector from amazon on[protected] and it stopped working on[protected]. It has 1 year warranty. When i contacted amazon customer care, they said to reach out egate service center. As i m in bangalore here egate has only 1 service center which denies to service it, as he says to go back to amazon. Hence i m stuck in loop of amazon and egate projector company no body is resolving my problem.
br...

I made a purchase on amazon order id is order #[protected], i asked one of the
Representative his name is vinoth that to
Change my shipping address, he told we will cancel the order and
Made a new order and link it with old payment that u have made,
And i am ok with that, and i made a follow up bez
I know that they were not mean
To take risks and all, and another time i talked with other representative name call sukwindar singh
His answer is not clear i asked him one more time he told we will take care all of this u dont bother.
After few hours i got a message like ur amount will be going to refund,
Without my knowladge how?, what i told what they are doing, once again i talked with representative
This time their answer is terrible they are telling that refund process will initiated we cant do any thing on this,
And talked with teamlead his answer is also same and he is asking sorry,
And telling u order it once again and it has same price as earlier, how much irresponsible they are,

I had some questions to them

1) do u have aware of amazon policies?
2) without my knowladge how u cancel my order?
3) if it not possible you can tell in the begining right?
4) do have u any intenstion that give trouble to the customer, if it is no what was in my case?
5) why u changing customer representatives repeatedly, each time
And cant find previous person that we talked, might some hiddden intenstion tell me?
6) are you really helping customers?

If i didnot get answer on these questions i will take legal actions against them,

Sir

I am vikas bhardwaj sir mai amazon par samsung a8 plus order kiya or uska payment maine pnb k netbanking se kiya but payment k time mere account se 24000 debit ho gya 7/3/2018 ko but amazon walo ka kahna hai ki paisa hamre pass nai aaya hai or mere account me aaj 12th march 2018 ho chuka hai but fir v koi response nai... Mai par day check karta hu account but koi v balance credit nai hota complain v kiya but aajayega ajayega bola but abhi tak kuch nai huwa order id : order #[protected] status payment failed or order cancel ho gya jiske liye mujhe bahot paresani huyi

Debited account no. : [protected]
Debited amount : rs. 24, 016/-
Payment status : billdesk /lpnb[protected]/[protected]/payment fo

Am writing this email in order to notify you that my order hasn't been delivered and despite my multiple calls and empty promises from your end, the product, an hp laptop 15.6 inches, hasn't yet been delivered to me. This notifying message is, as per legal advice, being sent to you before i take this complain to the federal trade commission which deals with complains for the online purchases of products.

I have emails from you at amazon promising me that the product would be delivered within 24-48 hrs with no outcome of the same promises.

I have been consistently calling and instead of apologizing and accepting your mistake you make excuses and keep me waiting more. Every time i call i have to repeat my grievances all over again. This is a clause for mental harrassment, apprehension of what to expect in the near future. Not to mention fraudualence.

So, as i have spoken to your customer care executive, i will be pressing charges and complain against amazon to a higher authority who will help me resolve this issue because your incompetence cannot.

I was told yesterday on 08/03/2018 by your customer care executive that amazon has it's legal system in place and if i wanted to, i can take this issue to court. Which i will if my product has not been delivered by tomorrow, that is within 24 hrs from now.

I do not want your emails making more excuses because i'm tired of reading the same, automated emails that you send customers. It's honestly shameful and a waste of my time.

As promised today over the phone call with your customer care executive, i will be awaiting a phone call from you on sunday, 11/03/2018 at 12:05 pm updating me about the product, even if it means that the phone call is made only to confirm the delivery of the said product.

No such phonecall happened.

I have said all that i had to.

It's sincerely a shame to be sending such an email, should be (Not saying that it will be, given the fact that you don't feel responsible enough to accept that this entire delay is your fault) shameful for you people too.

Dear sir,,

I invite your kind attention on my purchase order id[protected], where in i originally placed order for xxxl size abdominal belt. But,
I received xxl size belt, which i returned to the seller at my own cost. The seller
Has alreday received the said belt on[protected]. Till now, replacement of the
Of right size has not been effected till to-day, despite my several requests to
Dispatch at an early date.in this connection, i request m/s amazon india,
To do the needful either to get the replacement of the belt or to refund the amount which i paid alreay.

Thanking you,

N. Chandra sekhara rao

Mobile; [protected]

I am purcahsing jbl t450 headphones on guaranteed delivery on amazon but amazon is not delivered my product and missguide and wrong information share with me and he continuesly promise delivered to my product but my product not delivered and he share with me courier boy contact number and im calling on this no. But he saying
I am not amazon employee.
Please tell what can i do please guide us.

The amazon agent who came to deliver his phone number being - [protected] asked for payment by cash, and was adamant that he will not give the item if not paid by cash. Though the option was cash on delivery, still he did so. He was a pathetic agent. Earlier also he has asked to come and collect the parcel, though address is clearly given. This is the most reckless behaviour of this agent from kalyani., westbengal, pin - 741235.

Kindly pease see to it that this agent is removed, otherwise how can we order from amazon.

Had ordered for 3 door wardrobe from amazon for office use order no.[protected]. The product came with a mismatch part & now they are refusing to take it back saying the return period is closed as per amazon policy. However, the product was delivered on 30th jan 18, their return window period closed on 9th feb and whereas the assembly was scheduled on 12th feb 18 by amazon itself. So the return policy window should start after complete assembly of the product.
All this time i was in touch with the amazon team via calls, had also requested that if amazon can send the missing part alternatively then we shall assemble it with assigned amazon carpenters. The amazon team assured us to deliver the missing part on time, whereas it was delayed from their end. A mail was sent 3 days after the scheduled reassembly appointment i. E. 22nd feb 2018 on which i received a auto mail saying the query will be addressed within 8 hours. We did not received any updates from amazon support for 15 days. A mail was drafted again on 8th mar 18 on which we received a revert saying, "its too late now as the return window policy has been closed". The executive i spoke from amazon was rude at the end of the call and hung up (May check the amazon call centre recordings). When requested to speak to the senior manager, the executive hung up on me. Pathetic customer service, not expected from brand like amazon. We did not receive any prompt reply nor a good assistance. I need help in returning the product & getting refund as its blocking a big space in my office and i am looking to receive my refund asap. Emails with all details has already been sent to amazon, however do not see any assistance.

We just need a simple thing, we expect a refund in full. As the product came with a missing part and we had reverted for return only when amazon carpenter has assisted to do the same. As the missing part and the part which was sent by amazon later did not match. So the assembly was incomplete and could not be used.

Kindly assist us to get refund payment.

Contact : [protected]
Email : [protected]@ileafritz.com

I have duely returned the product for which i have the cctv footage as well secondly customer service first assured the refund in 48hrs then after 5 days on enquiring about the refund they tell me that i have sent the empty case why at the first place they said that the refund is initiated. More importantly the pickup fellow checked the product before taking it i have all the audio n video proofs for what i have said

I have not received the return courier charges from july 2017 for the products bonnet scoop (Order i'd:[protected] and gear knob (Order i'd:[protected] which i have returned and the courier charges has been beared by me and i have provided the correct courier receipts with the original seal. They are saying that i have provided duplicate receipts so they can't refund me courier charges. Already the seller has confirmed the receipt of the returned item. First of all amazon has confirmed two times that i will get the amount within 24-48hrs. And now they are telling that they cannot refund. No customers should be fooled like this. Please help me to get the same as they are frauding.

I bought one pen drive [hp usb flash drive 3.0 hp 16gb x 715w] of hp on 22-feb-2018 from amazon india. It was delivered to me on 26-feb-2018 [order #[protected]]. The pen drive got corrupted on 10-march-2018, which is just 12 days after delivery. The product is poor no doubt about it, do not buy this product of hp and not from amazon. I contacted amazon india customer service via chat and they have asked me to contact the manufacturer. They also said that they can not take back this item as the return window was closed. They provided me two numbers of hp customer care, both are wrong numbers. I booked a call and they have said the same thing, that they can not take back the item. I will think twice before buying any costly item from amazon in future.

I have tried to post comment on review. But they did not allow me to do so because i have written few things against there customer care and service. What a poor set of mind of them. I bought a few things from them time to time and planning to buy one smart tv from them, now i have cancelled the idea after viewing their attitude towards regular customer.