Amazon India Complaints & Reviews

There has been some suspicious activities on my amazon account one week back like changing the email id and password without my authentication. On reporting the issue they have put my account on hold and i myself cannot login into the account using otp or password. On mail they have replied multiple times (Almost every day in last one week) that the account password has been reset and i can login in next 5 hours. I am still unable to access my account and more importantly i have some amazon pay balance which neither i can access nor see the current status. It appears there is absolutely no way of reaching there customer care number without logging into the account which i am not being able to do as the account has been put on hold. Under this circumstance what am i supposed to do. Neither am i getting any update from amazon nor am i being able to contact them or access my account.

On 10/12/2017, i bought a machsmart hd hidden camera pen 1280x960p. I made this purchase at vide order no[protected] of rs 1228/-

Unfortunately, this product has not performed well. So i was decided to return this product and i was apply for refund within reasonable period.
But, still today product is not picked up by amazon and do not receive any refund in my bank or amazon wallet. I was reminding to amazon via helpline two or three times but always same response.
I want to return this product, any possible way to return this product and get refund.

I wonder how is this possible? I find for example a product like moserbaer dvd-r pack of 10 being sold for rs 449 on this site when it's mrp is not over rs 275.

I have nothing to comment on the shipping cost but how come it's correct to sell a product way beyond its mrp online?

See this screenshot taken. This complaint is made in the interest of the consumers. Statements like sellers decide the price based on their profit margin won't help. Amazon should moderate their policies and set some constraints on sellers.

Dear Sir/Mam,
I am Prashant Barmate i had ordered Nike shoes which is cost 3999 rs from amazon on 23-dec-2017 before deliver the product on my address i canceled the same, and ordered through another online shopping site i.e Snapdeal but they delivered me wrong product so there i kept return request they was accept and sent me massage for return product pick up, for this 2 no.courier service called me 4 to 5 hours difference in that both courier amazon and snapdeal also started the process. amazon did not delver the product then also involved return process so in this confusion by mistake snapdeal product i have sent to amazon go-down blue dart given me packing no. i.e [protected] and receipt also attached for your clarification please find the same. regard this issue so many times put request to amazon for resolve the same issue but not getting any response., i am requesting you to look forward do need full.
Thank You!
Prashant Barmate
[protected]

There is an amazon charge for $32.78 dated 2/08 in my credit card account. I have exhausted hours of searching for this item in amazon. All other items charged to me are found and confirmed. Do i need to use a different search at amazon or is this actually an incorrect charge. Ignore incorrect entries since i have know knowledge of the charge indicating that your categories are not all complete.

I have purchase a product form amazon on 20/02/2018 the payment for this product is 3378.00 which is debit on my card on 20/02/2018 when i get product form amazon i am not satisfied with the product so return it on 24/02/2018 the refund initated on 24/02/[protected].00) ruppes and second refund on03/03/[protected].00) but the refund initated on 24/02/2018 is credited in my account on 05/03/2018 and the refund initated on 03/03/2018 yet till 14/03/2018 it is not credit it my account amazon says me that by there hand the refund is initated on 03/03/2018 and credited in my account in next 3-5 business day bit still now the status of the refund is not clear where the money goes amazon give me a refence number that is 607220 they also say me that on call and email all to your bank custmor care and fill a charge dispute form they give a code so what now i can do to credit my refund back to my account

Today, i had the worst experience while shopping for a product in amazon.in.

I have been an amazon customer, a prime one, for more than 4 years that's including

On amazon.com as well, and never had such a pathetic experience. I ordered a

Logitech keyboard - order id - xxxxxxxxxxxxxxxxxx, trusting the brand, and amazon

Service. But to my amazement i cannot return this product even though it's not

Mentioned on product page, which i was careful to read; but somewhere in the deeper

Sections of help. I trust the amazon brand for not following such business practices of misleading the customer, and then catch them off guard by saying it's mentioned in some nth page of website rather than clearly on the product page, which is usually the case.

I have ordered a mivi cable with a lot of trust on amazon. The product was good and working fine for the first 6 days. Then started playing the drama, i need to move the cable and adjust it to work. I got my phones checked in the store everything is fine with the mobile, they confirmed that there is a problem with the cable. I even checked it with the different phones. It was not working now. Order number #[protected]

Sir
My name is ragu. Am working for amazon. Amazon offer fast delivery. But amazon.in never think about delivery associate. We are always on road. Amazon makes competition on road for fast delivery. Please don't allow them make competition on road. Because we have family. Competition makes chance to road accident. Amazon.in have no responsibility about delivery associate.

My name is Umesh Krishnan ([protected]). I have placed an order for an A/C Remote (Azure Brand) online, from Amazon.in. I have received a fake remote which looks like a dummy or a fake copy. The parcel was then returned back to Amazon and they promised a replacement. A few days later they sent me the same dummy again. This is a clear scam. In fact I have ordered this remote from Flipkart as well, even they gave me a fake remote which looks just like the original remote. All three times, I was cheated by a distributor named (Shree Krishna Sales). I also spoke to the customer care executive of Amazon and they have agreed to return my money without even taking the product back this time. I want to sue Amazon and I demand compensation for playing me a fool twice.

I have ordered the handset iphone se in december and i was informed that i will receive the cashback on 2.03.2018 with 3 e-mail confirmation n now they are refusing to help me with cashback i want my 1500 rs back. I have attached the screenshots for those emails. They simply disconnect the cal n when i informed them that i wil go to social media they r ok u can, really? I am waiting since two months for cashback n after promising it several times with written confirmation how can simply say no to customer?

I have ordered a product on 3rd march expected delivery time was 9th march but it tracking detail showed it has reached on 6th.. Today it's 12th march n i haven't received it till now... I complained thrice between 7th to 12th march in amazon customer service they said they have left note on blue dart.. I don know y they have not delivered yet... To annoying service

I didnt got my refund from this product i have returned the original product to the seller but none on them are taking this issuse so many times i have called to the customer care exectives they are not even taking my issuse granted
i have paid for the product and amazon team are not giving the product i have lost the product and lost the money also .
pls refund my money

Sir l have ordered a product from amazon and I got empty package from amazon and when I complaint about this and asked for my money or replacement they said nothing and holded my account .please sir do something about this I want my my money back .I also go to amazon office for this complaint and they said amazon will do refund or replacement but they holded my account and do nothing .please sir do do something about this, I am in so much problem .My amazon linked email is [protected]@gmail.com and the order number is
[protected].
Please sir do something and help me about this please.

Hi,

I had buyed egate i9 projector from amazon on[protected] and it stopped working on[protected]. It has 1 year warranty. When i contacted amazon customer care, they said to reach out egate service center. As i m in bangalore here egate has only 1 service center which denies to service it, as he says to go back to amazon. Hence i m stuck in loop of amazon and egate projector company no body is resolving my problem.
br...

I made a purchase on amazon order id is order #[protected], i asked one of the
Representative his name is vinoth that to
Change my shipping address, he told we will cancel the order and
Made a new order and link it with old payment that u have made,
And i am ok with that, and i made a follow up bez
I know that they were not mean
To take risks and all, and another time i talked with other representative name call sukwindar singh
His answer is not clear i asked him one more time he told we will take care all of this u dont bother.
After few hours i got a message like ur amount will be going to refund,
Without my knowladge how?, what i told what they are doing, once again i talked with representative
This time their answer is terrible they are telling that refund process will initiated we cant do any thing on this,
And talked with teamlead his answer is also same and he is asking sorry,
And telling u order it once again and it has same price as earlier, how much irresponsible they are,

I had some questions to them

1) do u have aware of amazon policies?
2) without my knowladge how u cancel my order?
3) if it not possible you can tell in the begining right?
4) do have u any intenstion that give trouble to the customer, if it is no what was in my case?
5) why u changing customer representatives repeatedly, each time
And cant find previous person that we talked, might some hiddden intenstion tell me?
6) are you really helping customers?

If i didnot get answer on these questions i will take legal actions against them,

Sir

I am vikas bhardwaj sir mai amazon par samsung a8 plus order kiya or uska payment maine pnb k netbanking se kiya but payment k time mere account se 24000 debit ho gya 7/3/2018 ko but amazon walo ka kahna hai ki paisa hamre pass nai aaya hai or mere account me aaj 12th march 2018 ho chuka hai but fir v koi response nai... Mai par day check karta hu account but koi v balance credit nai hota complain v kiya but aajayega ajayega bola but abhi tak kuch nai huwa order id : order #[protected] status payment failed or order cancel ho gya jiske liye mujhe bahot paresani huyi

Debited account no. : [protected]
Debited amount : rs. 24, 016/-
Payment status : billdesk /lpnb[protected]/[protected]/payment fo

Am writing this email in order to notify you that my order hasn't been delivered and despite my multiple calls and empty promises from your end, the product, an hp laptop 15.6 inches, hasn't yet been delivered to me. This notifying message is, as per legal advice, being sent to you before i take this complain to the federal trade commission which deals with complains for the online purchases of products.

I have emails from you at amazon promising me that the product would be delivered within 24-48 hrs with no outcome of the same promises.

I have been consistently calling and instead of apologizing and accepting your mistake you make excuses and keep me waiting more. Every time i call i have to repeat my grievances all over again. This is a clause for mental harrassment, apprehension of what to expect in the near future. Not to mention fraudualence.

So, as i have spoken to your customer care executive, i will be pressing charges and complain against amazon to a higher authority who will help me resolve this issue because your incompetence cannot.

I was told yesterday on 08/03/2018 by your customer care executive that amazon has it's legal system in place and if i wanted to, i can take this issue to court. Which i will if my product has not been delivered by tomorrow, that is within 24 hrs from now.

I do not want your emails making more excuses because i'm tired of reading the same, automated emails that you send customers. It's honestly shameful and a waste of my time.

As promised today over the phone call with your customer care executive, i will be awaiting a phone call from you on sunday, 11/03/2018 at 12:05 pm updating me about the product, even if it means that the phone call is made only to confirm the delivery of the said product.

No such phonecall happened.

I have said all that i had to.

It's sincerely a shame to be sending such an email, should be (Not saying that it will be, given the fact that you don't feel responsible enough to accept that this entire delay is your fault) shameful for you people too.

Dear sir,,

I invite your kind attention on my purchase order id[protected], where in i originally placed order for xxxl size abdominal belt. But,
I received xxl size belt, which i returned to the seller at my own cost. The seller
Has alreday received the said belt on[protected]. Till now, replacement of the
Of right size has not been effected till to-day, despite my several requests to
Dispatch at an early date.in this connection, i request m/s amazon india,
To do the needful either to get the replacement of the belt or to refund the amount which i paid alreay.

Thanking you,

N. Chandra sekhara rao

Mobile; [protected]

I am purcahsing jbl t450 headphones on guaranteed delivery on amazon but amazon is not delivered my product and missguide and wrong information share with me and he continuesly promise delivered to my product but my product not delivered and he share with me courier boy contact number and im calling on this no. But he saying
I am not amazon employee.
Please tell what can i do please guide us.