Amazon India Complaints & Reviews

Worst ever service by amazon, i placed the order for iphone 8 plus and i made the payment through my credit card, now here the thing is that they deliver me the soap instead of mobile phone, they have cheated me, i want my money back, please take strict action again this worst amazon. If this thing doesnt get resolve then i have to further step going legal

I ordered horizontal racold 25l geyser but delivery was done for a different geyser. I was asked by amazon to send it back to seller by paying courier charges and seller will reimburse me for the courier charges. Amazon team also confirmed me that if seller does not give, amazon will give me that amount back. Amount is inr 4360. Its been more than a month of this incident and i am always told by amazon team that i will get refund of courier charges in 48 hours. But there has been many 48 hours. I called amazon team again now and after more than an hour of call, they still give different versions. Someone says i will get refund in 48 hours. Someone says i will get refund in 3-5 working days. No body gives any written confirmation. Am i fool to trust amazon?

I purchased Harpa Dark Florals A Line Dress worth rs. 960/- from amazon.in on 4 Feb., 2018. After delivery I returned the product on 10 Feb, 2018. according to their policy they had to return the amount in my amazon pay balance within 2 to 4 working days. But they didn't refund. After having so many calls they said to return the said amount but they didn't refund. Last when I talked to their customer Care Executive he said to return the said amount till 6 march 2018. But I found that my amount didn't Credit in My pay balance.

Date :- 10 Feb, 2018
order number:[protected]

सर
मैने ऐमज़ॉन से एक कैमरा आर्डर किया जिस की प्राइस 4900 रु है।इसके साथ जब मैने आर्डर किया तब 16GB मेमोरी कार्ड फ्री शो किया पर डिलीवर 8 GB ही किया कंप्लेन करने पर इन्होंने प्रोडक्ट रिप्लेस कर के 16GB कार्ड देने की बात कही पर दोबारा इन्होंने 8GB कार्ड ही भेजा। श्री मांन जी वापस शिकायत करने पर ये पैसे लौटने की बात कर रहे है पर मुजे 16GB कार्ड ही चाहिए।
आर्डर ID[protected]
आयुष काबरा
contact [protected]

In past 6 months i have ordered quite a few products from amazon.
First order mop everything was good and going good so far.
Second order hindware heater, here's were problem started, did not receive the installation​ items had to contact many a times to get those missing parts as it was clearly mentioned in the product description and i had also confirmed with amazon and seller before placing the order.
Third order inalsa food processor ordered first time and there was a part missing i requested to just send the missing part as was really in need to use the product but i was told not possible had to return the product and wait for refund which took around 3 weeks, then after consulting and confirming several times with amazon i again ordered same product on a higher price than earlier again received a broken handle of the main jar, this is so inconvenient.
And everytime when i contact amazon they just we cannot do anything as it's a seller product what's happening this is not the right service, should i just keep on ordering and refunding just because my huge amount is stuck in amazon pay???

Guys
Be careful while ordering product during the offer on Amazon.com, You money may be blocked for long duration & product will not be delivered even for refund you need to call tons of time to customer care. Same happened with me for Order Id –[protected] which was really amazed for me that I never expected from company like Amazon.

Think twice before ordering not to be victim like me :( :(

During last six months i have placed order on three occasions by making full advance payment. But all three times product was not delivered. Complain lodged remained unresolved.
I would say that horrible state of affairs. Now i have no option than to buy from some other portal. As you people neither deliver product even after making full payment nor reply to any complain.

M s ruhella
Ph [protected]
Mail [protected]@yahoo.com

Regarding product returns refund money to the customer we have returned the set of 4 shirts worth of more than 1000 rs but still amazon not given our refund money we have given the more complains to the customer care bout they have not taken the any serious action still one month over more than amazon not refunded our money they have proof also and we have also have prufe but they are neglecting online members and we want our refund money and trust

I have ordered the above phone on 27th feb from amazon.
The planned delivery date was set to 3rd feb. However on 1st feb i got sms that the phone has been delivered.
There wasn't anyone at home on 1st to accept the delivery.
When i called and complained to amazon, they said, its a incorrect message and the phone is yet to be delivered to me.

Till now i have not received the phone and it was meant to be a gift for someone on their birthday.
Absolutely disgusting service from amazon and i will never use amazon india to order anything anymore.

Please can someone sort this out before i complain and escalate this.
I want my money back please.

I have booked a order placed: 25 february 2018
Amazon.in order number:[protected]
Order total: rs - 695.00
The delivery date committed by amazon is 03032018, but the order is still not delivered, on contacting with the amazon representative the response is pathetic, that kind of service is unpredictable.
I want compassion for this..

I order the above mention pendrive on 24.02.2018 with full payment for my daughter at Ladies hostel, Brainwere Eng. college, Barasat, W.B. I received a massage that the product is delivered to my daughter on 28.02.2018. This quite false.
Delivery man only contacted my daughter in order to handover the product . please do the needful.

I have ordered a mobile handset (Infocus vision 3) from amazon india and the product was to be delivered by march 3, 2018. But that product was cancelled due to some unknown reason by the delivery agent. The agent didn't call me for any delivery about the product and when i called him and asked about the non delivery of the said product, he told me that he will deliver it before 6pm. But when i again called him at 6 pm then his phone was switched off. After that i called the amazon customer care service and they also didn't solve my problem. Rather they said that you have to order it again. This is the second time i'm having problem with the delivery of my order. Earlier i had ordered shoes from amazon, but that product was also cancelled without any reason. So, it's very annoying receiving such kind of customer service. They are very casual about these things but we are the ones who face problems. They are telling me to order the product again, but why should i suffer.!!! Am i here to order the product again and again.. So i request you to please take some strict action against these kind of things so that normal people don't face any problem.

I had purchased a wooden with cabinet with four drawers from raj exports through am, azon delivered around mid february 2018. The item wasnot as displayed and was not asper my expectation andi had paid rs. 4500/. I immediately requested a, mazon for return and refund. Later as advised immade a claim and was advised that the matter would be settled by 02/03/2018. But i have till date not received the refund. Please not that i had not cancelled my claim either by phone or otherwise.
I am amazed at the indifference of amazon, and it does not go well by its tall claim that all refunds are made immediately. As per your guarantee claim refund my amount of rs.4500/ these days of digital network it wont take much timefor me to put it up in social media, which i am sure amazon would not like negative publicity. As of now i will not purchase anything from amazon. I am disappointed by your attitude. My record shows that i have purchased 40 items from amazon in the last six months.

I have created a shipment on 24.01.2018 which included 26 products with 11 skus. The products are women sports leggings. Amazon fba support staff guided me through the entire process of creating the shipment as this was my first shipment. My pin code 248001 is not serviceable by ats and the support staff asked me to get it delivered through blue dart. I did so and blue dart office of balluwala chawk, dehradun told me that they have never sent a packet to amazon on behalf of amazon seller. But the operation manager told that their delhi office will know as i am sending the packet to amazon, a-28, b-1, mohan coop indl area, new delhi-110044 and they will also take an appointment.
On contacting amazon about my shipment once blue dart updated the delivery status as success on 30.01.2018, i was told that it will take 3-5 days time to update my shipment status in the seller panel. I waite 3 says and then again contacted them only to hear that it will get updated soon. After a week of delivery, when i contacted them, they said that it will be reflected in next 48 hours. After two days when i contacted them, they asked me to provide the proof that it was delivered.
I got very surprised on hearing this. If the packet was not traceable why did they kept on saying me that it will be updated in so and so many hours or days?
I obliged though and send them the pod. They wrote me back and said that they want bill of landing or pod mentioning all the skus and weight. Then i told them that pod does not have the skus mentioned as their support staff never told me to do so during shipment creation and neither does blue dart branch office of balluwala chawk dehradun have any previous experience.
I kept on sending all the pods that blue dart sent me as a proof of delivery and even the screen shots from the blue dart mis which showed when and what time the packet was delivered.
After all these i receive a mail saying that i have not created any appointment at the time of creating the shipment. I replied that, i was never told so by your team member while guiding me to create the shipment.
They again mails to send the stamped pod, which i sent to them as was given to me by blue dart. On writing to blue dart they have investigated this and confirmed the delivery of the packet with the name f the person who received it. The person who received the packet is mr. Vikramjeet working at the same fc.
I want my packet back and had a very bad experience with amazon. They are not co-operative and treat sellers very badly.
Please advise how to get my packet back.

I was buyed a hard disk from amazon.. Nd i have return the item on 24th feb 2018 due to defective piece of hard disk.. Amazon delivery boy first cancels the pickup of return and then he was immediately called me for collecting the return.. I was gave the product to him and asked for return receipt but he didnt gave me any receipt and said that the message will be come.. But the message will also not come.. Due to this behaviour of amazon i am not getting my refund of rs3899.. From last 8 days i am continuously call and mail to amazon but they are saying my product is not reached to the fullfillment centre.. Please take strict action against all the staff members of amazon transportation team.. I am providing you the contact no. Of delivery boy who has picked my return.. I want my refund of rs 3899 asap
Contact no. -‭+[protected]‬
Date of pickup - 24th feb, 2018
Time - 10:30 -11:00 am

I have purchased about 7 products from amazon in this from last 3products delivery they are not able to delivery. They are cheating to me like you are not able to contact you. Delivery is postponed tomorrow. Within a minute i called customer care executive and complained about this that are telling sorry for inconvenience. They are cheating me.. This is the third time i am facing like this issues before they will send a message like your product is out for delivery in the morning but by 10:00am again they will send message like we are not able to contact you. But i am in network reachable place only. Within a minute of message from amazon we could not contact you. Within a minute i called customer care executive and told about my problem. They will tell it will not happen next time and ask sorry for inconvenience. But like this problem i have fave more. Please help and punish the amazon

Hi amazon team,
I am a frequent buyer from amazon indian as i have ordered an item (Order #[protected] on 26 feb 2018 and it was scheduled to deliver
By today (01 march 2018). I received a notification about deliverable item as well as amazon agent's details (Mr. Pankaj baba, mob:+91-[protected]) to make
Further inquiry so i did, in turns i found his mobile put on switch off mode. Though i kept on reaching on provided contacts in hope of connectivity
But did not get succeed and suddenly boom!!! I received notification describing "we could not deliver your order as we could not contact you"

So i retried making contact to amazon agent after 10th attempt unwillingly he picked my call up as i asked him why he put invalid reason
Of non deliver order. He rudely answered that nothing was coming into his mind so he did. Gosh how come it could acceptable on earth.
He came up with some other lame nonsense reasons which i am escaping for now.

Though i requested him as it will be festive day tomorrow it would be highly appreciated if he could reach at my place but in turns he kept his cell
Phone on off again. I tried contacting him again and again as he did not appear on the place where he promised to come.

I reattempted to call him once his cell was live mode again after 4 hrs he talked very rudely as if he is the boss of amazon and suggested me "if you want
To make complain against me go ahead and do it now i don't care anybody".

As i trust amazon brand but we have some examples been provided on daily basis but this one was utterly bitter experience.
Which definitely let amazon existing as well as new customer to think twice to spent his hard earn money buying any sort of order in future

It occurred with me today and i am very firm it would be repeated again in future too if amazon will not going to take any action regarding this kind of irresponsible agent.

Request you to please do the needful
Thanks
Durgesh
Address:delhi ncr, ghizore, sector-53
Pin-201301

I ordered SamsungEVO32GB&16GB Combo pack of sdhc memory card to amazon on 24/1/18 vide order no.- PCR4093236order id-1717658for Rs.599/-but while got delivery on payment Rs599/-found item received CARDREADER as I cheated from amazon when made complaint no action to refund my money now I want to action against said company for such deficiency&cheat

I purchased oppo a71 (Gold) from amazon site on 15-jan-2018, but found it defective. There are lot of performance issues and back button not working. I reported the issue to amazon customer care. Amazon sent their technical engineer to test the handset personally. On[protected] a report was provided stating that the issue is found and technical report was provided.

I tried to request for refund, but amazon didn't have option to raise refund. There is only one option to contact amazon customer care. I contacted amazon customer care couple of time but amazon didn't agree for refund. Without my permission, amazon processed replacement which i didn't accept.

Till date there is no further communication from amazon, kindly arrange for my refund with 12% interest and 10, 000/- as compensation for cheating the customer and wasting my time and not allowing me to purchase another mobile.

I have subscription of diaper and coffee since few months. I subscribed to it so that i get a subscription discount (As per amazon). These subscriptions are by default for month end and as i am prime member its delivery is 4th day of the following month. By default orders are supposed to be placed on 25th day of the month. These subscription orders are placed automatically.

To my surprise, this month subscription orders were placed on 16th feb itself (Almost half a months earlier) when the prices were high. Where as the prices went back to normal around 25th day of the month.

I want to express my unhappiness with this kind or techniques of placing auto orders which are non-returnable and when they are at its highest prices and those time is not when the order should be actually placed without consent from the customer.