Amazon India Complaints & Reviews

I am purchased in amazon on xolo era 2x back cover. It was delivary in mar_10_2018. But it was bad iteam. Then return it. Sent back on mar_10_2018. But till today not receive my paid amound pleas take action urgently. Pleas receive my paid amound

Productname: xolo era 2x back cover

Order no :[protected]

Salername : sushila online servies

Dear amazon,

I am writing this to make you aware that services and reliability of

Your organization is decreasing day by day. Recently i have

Placed an order (Order id - #[protected] and it is

Showing delivered and no item is actually delivered. After

Continuous follow up with different departments they are saying

We cant do anything related to refunds or replacement.

I am narrating the whole scenario:

I have placed an order of "amazon firestick" dated 03/mar/2018

At my address and it was showing expected delivery on 10th

March. Kool.

After 3 days (6th march):
Suddenly i got message that product has arrived early and

Delivered to the customer directly.
I called at home and got to know that nothing is delivered, asked

My friends neighbours still nothing has been delivered.
Called amazon on 7th for the status, they told it is strange that

You are seeing it as delivered as in their system it is still in transit.
I said ok, what is the expected date? He said 10th march... Kool

Again waited till 10th.

10th march:
I checked with family for the status for the delivery, again no

Show.

11th march:
Called amazon again, this time some investigation team has

Picked up the matter and told that we will look in to the matter

And you have to give time till 17th march.

18th march:
Called again, this time what i got is this email -
*
Hello,

We’re sorry to hear that you haven’t received your item from

Order #[protected].

We have fully investigated this matter with the carrier. “it appears

That this package was signed for upon delivery by

As per the information we have.

Based on the results of our investigation, we won’t be able to

Provide a replacement or refund for this order at this time.

Thank you for your understanding.
*
After getting this email, i have called them and asked for signed

Reciept, after yelling for almost 15 minutes she said i can not

Send you the reciept but i have report from investigation team

And they are saying that item is delivered at 7th march only.

I dont know, how it can be possible that when i had a word with

Amazon at first time (6th march), they were saying it should be

Delivered to you by 10th march and after investigation, team is

Saying that it was delivered to you on 7th march. What an irony

???

This is a final call from my side, either refund my money or place the order.

I ordered adidas shoes on amazon. There is an cashback on shoe. When i called to amazon customer service. All said that you would receive cashback in 48 to 72 hours or in 4 to 5 working days. I talked to 4 to 5 customer executives from last 5 months. When again i called to customer execitive 5 or may 6th time
She replied there is no cashback on particular product.
I am too much disappointed from amazon customer services and there members.
Now i decided to never shop from amazon.

I orderd a pair of shoes. Order was suppose to be deliverd between 14 th till 17th. I did not get the item till 5.30p. M then i contacted chat i had asked foe delay in delivery or refused delivery. My order was p repaid. I also had cod option available. Which i did not preffer. Amazon transport services tracking no[protected]
They are a bunch of liars working. My address just 500 meters from gurgaon iffcko chowk or ranbaxy. No one even sent an update on the progress of order no one contacted. This is not the first time it has happend.

Order no[protected] i got an empty parcel. I do videography while unpacking each parcel. I sent the video to customer service and asked them to help. They inquired and mailed me that replacement/refund can't be provided. They had promised me a resolution within 48 hours amd asked me a pic of the packet. They asked whether the seal of the packet was broken. I told them no the packet was ok. I sent them the video even. But they didn't resolve my issue. I request amazon to provide me a quick resolution as the order was from a credit card, theu should know, i have placed the order with great hope and expectation. Please help me.

Statement from Marriott Rewards Visa Card arrived yesterday March 16, 2018
with a charge of $316.94. I do not recognize this charge. Identification Amazon.comAMNZ.com/bill wa.

Marriott Rewards Visa statement arrived yesterday March 17, 2018 listing a charge of $316.94 which I do not recognize. I believe this is a fraudulent charge. If it is a legitimate charge, please provide me of the name of the shipper and item purchased. The charge shows up as amazon.com AMZN.COM/bill WA. I think this is de entice. Please provide me with full details. Visa Card # [protected]. Exp.07/18

I ordered one item from amazon the delivery ate was 16th march from there end and that's why i ordered it. But today after following up more then five times also i did not get the package delivered. No satisfactory reply from them. Due to this i had to cancel my planned trip and costed me 25k. Just because of there false commitment of the delivery time i had to cancel my trip. And mental disturbance as well. I had to keep calling them up a lot of time to request them to get it deliver by today but they did not. They were least bother about my time and money and mental peace.

They have mentioned that amazon courier service was unable contact that is completely wrong. Because i had words with the delivery person who was suppose to get it deliver on 16 march three time and requested him to deliver the package by eod as i have to go out of town early in the morning on 17th. But they were least bother about the same.

We ordered redmi 4 (Black) 64 gb amount
9499 phone which was delivered on october 21, 2017
Order number[protected]
Order date - october 16, 2017
It was offered 10% cashback which was to be in our account by jan but months has passed, there is no 10% cash in the account.
Please response as soon as possible, we called customer service but even they haven't responded.
Thank you

I booked redmi y1 which must be delivered till 17 march but still it's not delivered and while talking to agent he said he did not know he is busy now date raise till 21 very much unprofessional mytracking I'd is[protected] name jwalant shukla i[censored]ndelivered till 18 march I will cancel my order mobile [protected]

I have placed a order on 11/03/2018 and cancelled it later but i haven't received refund of it in back account. I have contacted amazon team several time but they just advise to keep hope and wait for more time. They first said money will be credited between 3-5 business days but now its more than that. Now it's not bearable and i would request you to look over this and return my money as soon as possible. Order no.[protected].

I ordered a mixer in the name of puspa kumari using her debit card and first time when i ordered by mistake i cancelled but money was taken from account. Then again i ordered so again money was taken from account. So contacted to company care castmore he sent me a reference number on my email and said contact bank care castmore and tell them to fill charge dispute form and they will ask reference number, give to them and you will surely get money on your account. Reference number is #[protected]. Sir please get me my money back anyway

I am new in bangalore and ordered a usb cable as a trial run to check how good or bad amazon's delivery service is in bangalore. As a new resident here, i have a lot of things to buy and was considering getting an amazon prime membership as well for faster delivery.
The service has been very bad and i am seriously reconsidering ordering anything from amazon, let alone getting a prime membership.
The order was placed on tuesday 14th march 2018 and was supposed to come saturday 17th march, but was updated to come a day earlier.
When the order did not arrive, i called the delivery person (Ram septha [protected]). Apparently, he is a private individual doing delivery for amazon transportation services, and sets his own delivery boundaries, and does not deliver to my area.
I contacted customer service and was assured delivery would happen the next day.
When i contacted the delivery person today, saturday 17th march 2018, he said that he would not deliver the package and would send it back to the head office.
He also informed me that amazon's transportation services are aware of the limits that they have regarding delivery.
When i contacted customer service, i spoke with a supervisor by the name of prerna, who said that the name and number of the delivery person in the order confirmation may be wrong. I corrected her by telling her that the delivery person has confirmed he has the order and he will not deliver it.
Complaints:
1) how is it that the delivery person gets to set their own delivery boundaries and amazon have no control over it
2) if a delivery person can set their own boundaries, how does amazon assign the delivery to such a person
3) how did the customer service person i called on friday 16th march miss on mentioning this. I checked with the supervisor prerna, and none of this was mentioned
4) how does a supervisor (Prerna) say that the name and number for the amazon delivery person is incorrect in the amazon application, when the delivery person says that he has the order and will not deliver it
5) the supervisor prerna has no details of managers to escalate this to, and claims the order will be delivered by end of day today, when we already know that the order is with the wrong delivery person

Amidst all of this, the delivery person is going to get away with the inconvenience he has caused and the customer service is hiding behind the phone and email， while i am facing the inconvenience.
If amazon does not care about my inconvenience, they should at least think about the money they will get for the orders i am going to place and the amazon prime membership they could get.

I hope some in the management at amazon cares to reply and resolve this issue.

Ordered kumaryasav and toilet brush from amazon on paid basis on 13/[protected]-2305118 at the time of taking order they showed delivery on 15/03 but as soon i paid for it shows delivery 15-19 which raises suspicion and they didn't despatch the order on 14/03 on confirming customer care they didn't gave any clear reply just say it will be delivered by 16-17 in extreme cases on 19 and shows kumaryasav dispatched on 15 from hydrabad and toilet brush not available but even on 16 there was not tracking advancement from previous day and toilet brush still shows unavailable which raises more suspicion so i write several emails to customer care which ther replyed in a template it is in transit and other one will be despatched when available so lack of support or clearity from them i cancelled my order on 16/03 but i still don't get refund and no tracking of the product no clear reply from them i don't understand where is the product which i have paid for why there is no tracking why they accept order for the items not available when product is not delivered to me it is with them why they don't refund the amount lost all the trust on amazon.

Hi team,

We purchased this gas through order #[protected] "snowbird surya crystal red floral 3 burner gas stove, red" after opening, glass broken first day itself. Please find below image for proof. I hope you will do some needfull.

I contacted (Seller amazon and manufacture) in december 2017, janurary 2018, february 2018 also but you guys didn't have responded properly. Its been more than 5 months nobdoy is responding properly. Kindly please do some action on manufacture.

As per convesation with your support teams i need to conact with manufacture ([protected]@snowbird.com, [protected]@snowbird.com, [protected]@snowbird.com, [protected]@snowbird.com)

I have send emails couple of times to above teams which u suggested still i have't recieved any response. You guys please contact with manufacture and reslve this issue on urgent basis.

Thanks,

I am dipak kumar ghose
I ordered redmi y1 mobile phone from amazon but i have received different mobile from amazon. Same day i have complaint against it. As per them they investigation carried out and now they are saying that the same product i have received. But the product is different which i have ordered. Please do the needful. Order no[protected]

Order date : 5th march
Order no[protected]
Redmi note 4 (Dark grey, 64gb)
Sold by: greenmobiles

The status shows refund processed on 7th march but not received.

It has been more than 10 days now, but have not received any refund, i have not even got a call or an email from any of your customer service officers.
I need to immediately know the status of the refund.

Thanks
Jawahar
[protected]

I had orderd for iphone x 5 days back but i got some kind of perfume in it even the deluvery box was already opened, when i placed the complaint amzon blocked my account and said no refund or replacement will bee initiate. I got a call from delivery guy he said he only opened the box and made a video of the product and he only sold the product but no one gonna belive you. What to do i am a normal service man n it was a big amount for me. My email id and amazon registered id is ([protected]@gmail.com)

I purchased from amazon online purchase a crossbeatstm raga wireless bluetooth headset headphones - ipx4 sweatproof - premium sound with bass, noise cancelling, secure fit bluetooth v4.1, 8 hrs on 05 mar 2017. (Order date)
Invoice no tg-hyd[protected]
Order no[protected]
Order placed on 05 mar 2017
The product became unserviceable within two months (Within warranty period)
I spoke to the amazon call centre. They advised me to send a mail
I sent following mails
23 oct 2017
To [protected]@amazon.in (Amazon customer care) and [protected]@crossbeats.in (Crossbeats support)
25 oct 2017 to [protected]@amazon.in (Amazon)
30 oct 2017 to [protected]@amozon.in (Amazon) and crossbeats support
There was no reply to all the emails
I spoke to customer care of amazon. They advised me to speak to crossbeats support
I spoke to crossbeat support office at banglore ([protected], [protected])
They said that since the product was not registered within 10 days of purchase they will not replace it. I don’t understand all these excuses for not replacing a defective product
Now both the agency are not replacing the product or refunding the money
I am being harassed and lot of time and energy is being wasted
Please help
K r visweswaran
Email
[protected]@yahoo.co.in

I have purchased the above product from amazon on 04 march 2018 vide order no[protected] and way bill no.[protected]. The value of the product rs 13598.00 has already been paid through our debit card but the item has not been supplied till, if you are unable to supply the microwave kindly refund my above amount at the earliest. Thanks

Regards
Sunil kumar

Hi,

I seriously have no idea regarding the chargeable amount of 1, 309.58 rs. I am very confident that i have not used my credit card at all. The reason is i am not even in india from last january 2018. And suddenly what the heck i see that i am being charged of this amount in the last month which i don't even know, fortunately i checked my statement and then saw i did not order anything.

I have all the valid proof to show that i have no used this. It can be a big issue, therefore would request you to revert the charges back along with extra charges which was applied.