Amazon India Complaints & Reviews

Dear sir,,

I invite your kind attention on my purchase order id[protected], where in i originally placed order for xxxl size abdominal belt. But,
I received xxl size belt, which i returned to the seller at my own cost. The seller
Has alreday received the said belt on[protected]. Till now, replacement of the
Of right size has not been effected till to-day, despite my several requests to
Dispatch at an early date.in this connection, i request m/s amazon india,
To do the needful either to get the replacement of the belt or to refund the amount which i paid alreay.

Thanking you,

N. Chandra sekhara rao

Mobile; [protected]

I am purcahsing jbl t450 headphones on guaranteed delivery on amazon but amazon is not delivered my product and missguide and wrong information share with me and he continuesly promise delivered to my product but my product not delivered and he share with me courier boy contact number and im calling on this no. But he saying
I am not amazon employee.
Please tell what can i do please guide us.

The amazon agent who came to deliver his phone number being - [protected] asked for payment by cash, and was adamant that he will not give the item if not paid by cash. Though the option was cash on delivery, still he did so. He was a pathetic agent. Earlier also he has asked to come and collect the parcel, though address is clearly given. This is the most reckless behaviour of this agent from kalyani., westbengal, pin - 741235.

Kindly pease see to it that this agent is removed, otherwise how can we order from amazon.

Had ordered for 3 door wardrobe from amazon for office use order no.[protected]. The product came with a mismatch part & now they are refusing to take it back saying the return period is closed as per amazon policy. However, the product was delivered on 30th jan 18, their return window period closed on 9th feb and whereas the assembly was scheduled on 12th feb 18 by amazon itself. So the return policy window should start after complete assembly of the product.
All this time i was in touch with the amazon team via calls, had also requested that if amazon can send the missing part alternatively then we shall assemble it with assigned amazon carpenters. The amazon team assured us to deliver the missing part on time, whereas it was delayed from their end. A mail was sent 3 days after the scheduled reassembly appointment i. E. 22nd feb 2018 on which i received a auto mail saying the query will be addressed within 8 hours. We did not received any updates from amazon support for 15 days. A mail was drafted again on 8th mar 18 on which we received a revert saying, "its too late now as the return window policy has been closed". The executive i spoke from amazon was rude at the end of the call and hung up (May check the amazon call centre recordings). When requested to speak to the senior manager, the executive hung up on me. Pathetic customer service, not expected from brand like amazon. We did not receive any prompt reply nor a good assistance. I need help in returning the product & getting refund as its blocking a big space in my office and i am looking to receive my refund asap. Emails with all details has already been sent to amazon, however do not see any assistance.

We just need a simple thing, we expect a refund in full. As the product came with a missing part and we had reverted for return only when amazon carpenter has assisted to do the same. As the missing part and the part which was sent by amazon later did not match. So the assembly was incomplete and could not be used.

Kindly assist us to get refund payment.

Contact : [protected]
Email : [protected]@ileafritz.com

I have duely returned the product for which i have the cctv footage as well secondly customer service first assured the refund in 48hrs then after 5 days on enquiring about the refund they tell me that i have sent the empty case why at the first place they said that the refund is initiated. More importantly the pickup fellow checked the product before taking it i have all the audio n video proofs for what i have said

I have not received the return courier charges from july 2017 for the products bonnet scoop (Order i'd:[protected] and gear knob (Order i'd:[protected] which i have returned and the courier charges has been beared by me and i have provided the correct courier receipts with the original seal. They are saying that i have provided duplicate receipts so they can't refund me courier charges. Already the seller has confirmed the receipt of the returned item. First of all amazon has confirmed two times that i will get the amount within 24-48hrs. And now they are telling that they cannot refund. No customers should be fooled like this. Please help me to get the same as they are frauding.

I bought one pen drive [hp usb flash drive 3.0 hp 16gb x 715w] of hp on 22-feb-2018 from amazon india. It was delivered to me on 26-feb-2018 [order #[protected]]. The pen drive got corrupted on 10-march-2018, which is just 12 days after delivery. The product is poor no doubt about it, do not buy this product of hp and not from amazon. I contacted amazon india customer service via chat and they have asked me to contact the manufacturer. They also said that they can not take back this item as the return window was closed. They provided me two numbers of hp customer care, both are wrong numbers. I booked a call and they have said the same thing, that they can not take back the item. I will think twice before buying any costly item from amazon in future.

I have tried to post comment on review. But they did not allow me to do so because i have written few things against there customer care and service. What a poor set of mind of them. I bought a few things from them time to time and planning to buy one smart tv from them, now i have cancelled the idea after viewing their attitude towards regular customer.

Sir,, i return order no:[protected] 'urban whiz redon stylish white blue running gym cricket walking training sports shoes for men'. On.03/03/2018 to amazon agent. Tracking #[protected], 1.in my case. Two pickup created - first pick up date 3/3/18 pickup tracking id:
[protected] and second pickup 4/3/18 pickup tracking id:
[protected]. Your amazon agent pickup shoes 3/3/18 tracking[protected].
3. Second pickup cancelled.
4. But your return and refund status show tracking[protected] and print mailing label shoe tracking[protected]. I send email amazon receipt, and shoes picked by amazon agent photo. 7 days completed but my refund amount no credit in my account. Please refund amount 499/- deposit in my amazon account.

Dear sir,
My name is anuj sanjay patil email id is [protected]@gmail.com which is registered with. My amazon account is locked from 120 days. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong. I also try to fax my own credit card details but fax no which they given give transmission error and fax not sent, i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request.

Dear sir,
My name is anuj sanjay patil email id is [protected]@gmail.com which is registered with amazon with my mobile number [protected]. My amazon account is locked from 90 days. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong. I also try to fax my own credit card details but fax no which they given give transmission error and fax not sent, i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request.

80% of the cosmetic products sold by amazon are fake. I was told buying amazon fulfilled product would not be dublicates. Wen checked i only found fake product. My purchase of loriel shampoo has been refunded but all d suppliers selling these fake products are still active and selling in amazon. There is no action nor conciquence to their fraud.
Amazon being indian largest selling platfor m assures trust but dis regards the feedback of its customers

I ordered head strap for my action camera on 'amazon' for rs. 399 and the seller was 'mobile gear'. Within a week i received the wrong product. The item i received was mobile otg multicharger even though it was written outside package that it is head strap. So i demanded replacement from my app and within few days a person came to pickup that wrong product. Then again after 1-2 days, i received the same wrong product again. It was something mobile otg multicharger again. And again outside package it was written that it is a head strap.
So i quickly called the customer care and complained about the same. The person said that there is some trouble with the seller and adviced me to not to buy again from the same. They also told me to claim the refund from app. So i did the same. They told me that amount will be refunded once they receive my item to them and the process will take 3-4 days.
After 1-2 days again one person came and picked up the the wrong item and i was waiting for the refund.
These all incidencea happened during february end. Then i called amazon customer care again on 9 march 2018 for not receiving my refund. They checked in their records and said that i have returned them duplicate item and hence they can not refund me the money. I argued with them that there's something misunderstanding and they need to reverify again. But instead they blamed me and denied the refund.
I think the seller was the issue and it seems like some scam. The lady i talked to first also said the same.
Amazon, if you are reading this please verify with your records again. Otherwise i have to do a police complaint for this. The question is not about money but the blame they are putting on me.

Hi team,

I have ordered 2 (Pink & purple) party wear lehanga choli but i received only one (Pink) could you please send the another lehanga too which i have ordered. I paid 746 (Including shipping) for both lehngas... Kindly confirm me to send the another product again... Or shall i'll return the products... If you have any other query kindly revert me...

Order no[protected]

Regards,
Aggy joseph

Sir mene amazon side per 19 feb2018 ko ek steam iron purchased kiya tha jiski kimaat 1595/- hai jo amazon ko 5march tak delivary karna tha jo abhi tak nhi hue isliye mene ye product market se purchased karna pada so plz mene amazon ko jo payment diya +difrence ka amount totel 1595/- mujhe mere acount me dene ka kasty kre my contect number [protected] satish vishwakarma

Hello sir maine redmi ka ph purchase kiya per usme problem thi maine return k liye request ki to unhone kha technician bhejege vo approve krega to return ho jayega aaj visit ho gyi technician ne approve kr diya hanging problem aur battery problem hai maine cc per call kiya to bol rhe hai replacement hogi maine request ki k mujhe dubara ye ph nhi chahiye to vo bol rhe h aisi koi policy nhi hai jbki main unki policy pd chuki hu return ho jata hai sir meri problem nhi samjh rhe mujhe mere paise vapis chahiye plz mujhe mobil nhi chahiye

Hi guys there are few people those who says they will place us in amazon hyderabad and for which they demand 1lakh to 1.5 lakhs and in which few hr's also involved so what i suggest or request you all guys are not to believe in them coz no company has back door... I have few contacts also but i want to disclose the info only to the concern team or higher authority persons only see if you really want to save anyone's live please respond to this...

Hi,
I have ordered iphone 8 from amazon. Product got delivered to my address as on 22nd feb 2018. When i opened the package i got to know box contain is apple iphone 5s. Immediately i contacted amazon customer care. They were taken my request and after a long 15 days they reverted that photographs which i sent to them was clicked from iphone 8. As i was out of town second day one of friend mayuresh send the photogrphs to me via whatsapp and i have forworded that to customer care.
Now they wants the imei number with photograph from which cliked the picture. I have sent that too but they are reverting that its was from iphone 6s gray and not iphone 8.
They are playing with me and i really wanted to take this further and wanted you to give the proper resolution on this.

Dear concern
I am manish awasthi & address in c-120 new ashok nagar delhi 110096,

We have order in amazon & order no.[protected], & we have received product damage & empty box only & complaint to amazon customer care and say i have investigation 3-5 working days but we have totally surprise nonworking day say result and say successfully delivered.

Chorbazari ki bhi had hoti hai amazon ne to customers ko lootane ka aur customers ko fasane ka pura praband kar rakha h.
Amazon me paheli baar order karane per courier boy ne fake information dekar status update kar total.
Second order me empty box diya jiska refund kar diya.

Per is baar to courier boy n pahale card s payment to le liya aur product nahi diya jab courier boy ko bulaya gaya tab usane product diya.
Tabhi samaj gaya ki is baar amazon n customers se rupaya bhi le liya aur product bhi nahi diya.

Esi chorbazri to kahi bhi nahi dekhi gayi jabki courier boy ne jo box diya tha use dekhkar lag raha tha ki es box ko khola gaya ho.

Esi chorbazri to pahali baar dekhi ki customer ko product bhi na diya jay aur customer ka rupaya bhi leliya.

This is roopesh, registered as roopesh bhardwaj on amazon.in and this is my final notice to amazon for grievance before going to district consumer court.

I have sent back this product i.e. JBL Flip 4 Portable Wireless Speaker with Powerful Bass & Mic (Black) with MRP of ₹ 7, 385.00 twice to amazon for replacement first and then return at last, marking the cause as quality inadequate. I handed over the exact same product which i received to amazon pick-up agents on 25/02/2018 and then on 27/02/2018 with ORDER ID #[protected] and[protected] respectively.

On 28/02/2018 i received an email from amazon saying that the item i returned on 27/02/2018 with Pickup Tracking ID:[protected] is "old and different" and asked me to return the correct item back. I wrote amazon back the same day justifying myself that i guarantee i had returned the exact same product which i received and asked them to investigate their transport team.
On 01/03/2018 they ignored all my email content and replied back with same asking me to return the original product but this time they said "both" products arent correct that means the product i returned on 25/02/2018 isn't correct too. Now amazon isn't making my refund of ₹ 7, 385.00. But on 1st march 2018 i got an email from amazon saying my replacement is successfull and they have received the original product back(product i returned first time for replacement). No information for the second replaced product was received and they still think both are incorrect.

I am a honest customer of amazon from a very long time and i won't tolerate this kind of behavior. Without even investigation how can amazon accuse it's customer of fraud. I know i have returned the exact same product both of the times which i received. Surely someone from amazon staff switched the products after picking them up from me. That is my hard earned money and i wont let it go down the drain.

They contacted me after i sent them this above email and said that they will investigate on 1st march 2018, today i.e. 8th march 2018 they said they wont be able to give my refund as it is only my fault and no further help will be provided my amazon anymore regarging this issue.

I REPEAT I HAVE RETURNED THE EXACT SAME PRODUCTS WHICH I GOT FROM AMAZON AS THEY WERE. AND I EXPECT MY REFUND BACK.

I m vedparkash rai.my contact no is [protected] .i booked watch on amazon[protected]. the delivery date is given by amazon[protected]. Today is 8 march.now till I have not received my order.amazon team not contact me . today I have many times call in amazon customer care and tell them problem .but amazon team not taken any action for this .