Amazon India Complaints & Reviews

Address: New Delhi, Delhi, 110089

Website: www.amazon.in

Received an empty parcel want a refund but not able to process through amazon website. Not able connect through customer care executive. Help to get the refund bank in my bank account. This is not expected from the company like you. I want you guys to resolve the issue asap. As this was the gift for someone and you guys spoiled everything. I want refund to be done on an urgent basis.

Amazon India customer support has been notified about the posted complaint.

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Website: www.amazon.in

This is the second time i had placed an order with amazon india. My first experience was terrible as the delay for the product was hysterical and moreover the customer service is just great (Sarcasm) every time i came across any customer service agent, the lack of interest just helped me dislike them all the more and gave me all the reasons to write this complaint.

I ordered a gift and it was on time however, the box in which it was delivered was tampered. I immediately asked for the replacement and the reverse pick up was completed successfully. The person who collected the parcel told me that i will get the product in 2 working days. I just got on line for the status of the reverse pick up and was told it would take 10days! Firstly, it was a gift which came damaged, the date was approaching, and now i have to wait for a longer period of time for the gift to reach me?? I could not deal with this. The level of apathy shown by the customer service agent was shocking and also the lack of concern hit the roof! Please do not but anything from this website and if you'll do, do it with your own risk. Never ever coming back to this site. I know losing one customer is not going to make any difference however, word of mouth is very powerful and they should know that.

I am very disappointed. It's very heartbreaking that you place an order with some intentions and then it's not even taken into consideration. No emotions nothing. It was treated as if it was not a big deal. I am disgusted. Absolutely disgusted!

Amazon India customer support has been notified about the posted complaint.

Feb 09, 2018

Updated by Michelle Dsouza Here is the box which I received.

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I ordered 4 sets of bangles (2 sets of size 2'4 and 2 sets of size 2'8), but i received only 3 sets of bangles (2 sets of size 2'4 and 1 set of size 2'8).
So i have requested for replacement of 1 set of size 2'8,
So now i should get 2 sets of bangles of size 2'8.
Instead you have cancelled my order and did not refund my money too.
Could you please look into this and respond as early as possible.

Amazon India customer support has been notified about the posted complaint.

Feb 09, 2018

Updated by lavanya buddiga first time when i order order Id:[protected]
replacement order id:[protected]

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M

Manikandan Kannayyan

from Bengaluru, Karnataka

Feb 9, 2018

Fake product delivered without logo, has dents, patches, .

Upset with amazon.

Want my refund asap

m creation trendy combo of designer cz copper bangles for women - Comment #3000046 - Image #0

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Address: Paschim Medinipur, West Bengal, 721507

Sir meri product replacement ke liye veja. 4/1/18 me lekin o pouchne ka date tha 8/2/18. Lekin 9/2/18 me bo product wearhouse ka address maharastha bhiwandi me pouchi. Lekin avitak meri replacement ka product dispatch hone ka koyi date nehi mila kyu? Jaldi mujhse neya product bapas kar do. Plz

Jaldi meri product mera address pe sent kar do.
Mera address he jhargram

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Address: Paschim Medinipur, West Bengal, 721507

Sir meri product replacement ke liye veja. 4/1/18 me lekin o pouchne ka date tha 8/2/18. Lekin 9/2/18 me bo product wearhouse ka address maharastha bhiwandi me pouchi. Lekin avitak meri replacement ka product dispatch hone ka koyi date nehi mila kyu? Jaldi mujhse neya product bapas kar do. Plz mera product delivery kab hogi batao? Mujhse bahat tention lagraha he...

Amazon India customer support has been notified about the posted complaint.

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R

rakhi230

from Gudivada, Andhra Pradesh

Feb 9, 2018

I am placing 10.or.E mobile on Amazon, after delivery, i will check that but Flashlight can't working, and automatically go to night mode in camera, I am complaint Amazon, I am asking replacement but from amazon can't provide replacement, there is proper response from Amazon

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S

sahil dhingra124

Feb 9, 2018

As per the brand eye pvt ltd i.e customer care of skull candy the product sold by the Amazon is duplicate I already forward the mail to Amazon executives regarding this therefore please solve this matter .

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Address: Krishna, Andhra Pradesh, 520003

Website: Amazon

Sir i had purchased a product power bank by paying full payment to the company on 26/01/18 and my delivery date is 06/02/18 but till today i did not get my product deliverd and even the company don't have any details about the deliver till now so i want to take a strict action against it and no one is answering correctly and they were not even taking any action against seller and saying me that after 10 days money will be refunded or the product
What type of attitude they r and they have asked me for 48 hours but still not having any response and says me again 48 hours to track seller

+2 photos

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Address: North Goa, Goa, 403401

Website: amazon india

I had ordered a moto g5 phone from amazon and there was a cashback of rs 1000 offer if the payment is done through amazon pay. So i used amazon pay and paid rs11, 999 for the phone bought on 11 april 2017. And i still have not recieved the cashback.

My order#[protected]

Called more than 9 times to customer care they are making fun of me.

+1 photos

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Address: Paschim Medinipur, West Bengal, 721507

Me coolpad cool1 order kiya 22/01/2018 me and delivered hua 28/1/2018 me. Lekin phone ka speaker ka bahut sare problem he and display ka problem he. Islia me phone ko replacement ke liya sent kiya 4/2/18 me. Lekin mera replacement ka phone avitak nehi mila kyu? Kab milagi mera neya phone? Kap pouchegi meri phone apko wearhouse me? Kyu late karti ho? Mera replacement ka phone mujhe jaldi bapas kar do.

Amazon India customer support has been notified about the posted complaint.

Feb 03, 2018

mailkumar's response Amazon india castmer care number [protected] [protected] [protected] [protected] [protected] [protected]

Feb 03, 2018

mailkumar's response Amazon india castmer care number [protected] [protected] [protected] [protected] [protected] [protected]

Feb 03, 2018

mailkumar's response Amazon india castmer care number [protected] [protected] [protected] [protected] [protected] [protected]

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M

mailkumar

from Samastipur, Bihar

Feb 8, 2018

Amazon india castmer care number [protected] [protected] [protected] [protected] [protected] [protected]Amazon india castmer care number [protected] [protected] [protected] [protected] [protected] [protected]Amazon india castmer care number [protected] [protected] [protected] [protected] [protected] [protected] helplineclub factorycastmer[protected]clubprovidedcare

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E

Elavarasy Ilum

from Mumbai, Maharashtra

Feb 8, 2018

Hiii today is my product arrival day, i called that delivery boy for 3 time, he told me after he reaches my area, he will give product.but not yet got my product.i kindly request you to take complain do action severely.his name is sabir shaikh, i want the complain to be taken severe action .

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Address: Mahbubnagar, Andhra Pradesh, 509301

Website: www.amazon.in

Hello sir i am indrajeet dey
My contact no is-[protected]
Email id - [protected]@gmail.com

Hello sir i am purchesing a mobile phone (10 or g) through amazon.in website
& i have received empty parcel of 31/01/2018.
Mobile price is 11999rs.

When i call amazon customer care and tell about delivered parcel box than amazon customer care transfering my call to investication team.

Investication team told me you are waitting next 5day & our investication team call you in 5 working day & giving you solution

But sir investication team did not call me in 5days i am only waitting investication team call.

I am calling to amazon customer care service 7feb 2018 before 5 working day of investication team than investication team told me we are not able to refund of replacement.

I am asking to amazon investication team i am giving you amazon.in (11999rs) for product but you give me empty parcel who is refund my money

Amazone give me in writting in mail
Hello,

This is regarding your order 10. Or g (Go grey, 4gb) placed on sunday 28 january 2018

I am extremely sorry that the phone was missing from the box. This is definitely not what we want our customers to experience.

We have fully investigated this matter with the carrier. “it appears that this phone was delivered to you correctly and was present in the box."

Based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time.

We advise you to contact your local police authorities, if necessary, to pursue this matter further.

Thank you for taking the time to contact amazon.in.

Warmest regards,
Abheejit s
Amazon.in

But amazon tell me we are not able to refund of replacement.
And amazone suggest me go to local police sation

I want justice please help me sir amazon take my 11999rs but not refund my money

Please solve my problem

+4 photos

Feb 13, 2018

Complaint marked as Resolved

Bangalore 2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052 Tel: +91 80 4197 0000

Amazon India customer support has been notified about the posted complaint.

Feb 08, 2018

Updated by indrajeetdey Order ID: [protected]

Hello sir i am indrajeet dey
my contact no is-[protected]
email id- [protected]@gmail.com

hello sir i am purchesing a mobile phone ( 10 or g) through amazon.in website
& i have received empty parcel of 31/01/2018.
mobile price is 11999rs.

when i call amazon customer care and tell about delivered parcel box than amazon customer care transfering my call to investication team .

investication team told me you are waitting next 5day & our investication team call you in 5 working day & giving you solution

but sir investication team did not call me in 5days i am only waitting investication team call.

i am calling to amazon customer care service 7feb 2018 before 5 working day of investication team than investication team told me we are not able to refund of replacement .

i am asking to amazon investication team i am giving you amazon.in (11999rs ) for product but you give me empty parcel who is refund my money

amazone give me in writting in mail
Hello,

This is regarding your order 10.or G (Go Grey, 4GB) placed on Sunday 28 January 2018

I am extremely sorry that the phone was missing from the box. This Is definitely not what we want our customers to experience.

We have fully investigated this matter with the carrier. “It appears that this phone was delivered to you correctly and was present in the box."

Based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time.

We advise you to contact your local police authorities, if necessary, to pursue this matter further.

Thank you for taking the time to contact Amazon.in.

Warmest regards,
Abheejit S
Amazon.in

but amazon tell me we are not able to refund of replacement .
and amazone suggest me go to local police sation

i want justice please help me sir amazon take my 11999rs but not refund my money

Sir I have suggestion for Amazon that when amazon sending any product to customers
Please open the box & showing product & than give customers than take money

But Amazon firstly collect the money than give box than going to another place

Refund my money immediately

Feb 08, 2018

Updated by indrajeetdey Order ID: [protected]

Hello sir i am indrajeet dey
my contact no is-[protected]
email id- [protected]@gmail.com

Amazon email id- [protected]@amazon.in
Amazon contact no[protected]

hello sir i am purchesing a mobile phone ( 10 or g) through amazon.in website
& i have received empty parcel of 31/01/2018.
mobile price is 11999rs.

when i call amazon customer care and tell about delivered parcel box than amazon customer care transfering my call to investication team .

investication team told me you are waitting next 5day & our investication team call you in 5 working day & giving you solution

but sir investication team did not call me in 5days i am only waitting investication team call.

i am calling to amazon customer care service 7feb 2018 before 5 working day of investication team than investication team told me we are not able to refund of replacement .

i am asking to amazon investication team i am giving you amazon.in (11999rs ) for product but you give me empty parcel who is refund my money

amazone give me in writting in mail
Hello,

This is regarding your order 10.or G (Go Grey, 4GB) placed on Sunday 28 January 2018

I am extremely sorry that the phone was missing from the box. This Is definitely not what we want our customers to experience.

We have fully investigated this matter with the carrier. “It appears that this phone was delivered to you correctly and was present in the box."

Based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time.

We advise you to contact your local police authorities, if necessary, to pursue this matter further.

Thank you for taking the time to contact Amazon.in.

Warmest regards,
Abheejit S
Amazon.in

but amazon tell me we are not able to refund of replacement .
and amazone suggest me go to local police sation

i want justice please help me sir amazon take my 11999rs but not refund my money

Sir I have suggestion for Amazon that when amazon sending any product to customers
Please open the box & showing product & than give customers than take money

But Amazon firstly collect the money than give box than going to another place

Refund my money immediately

Feb 08, 2018

Updated by indrajeetdey Hello sir give me response

Feb 11, 2018

Updated by indrajeetdey Hello sir I have not receive any updates

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Address: 603204

Website: amazon

Oneplus5 have issue for the first time i m requested for replacement the person came and took the product if i asked him you are amazon employee he told yes he took and updated after second time have same issue so this time i am canceled this happen in october 6 2017, i called customer support almost 15 to 20 times but when i called they are doing pick from there end and its automatically cancelled. But before i am leaving to home on 12 i called to amazon support on 11 oct the person given assurance to pick up will arranged on 12 he will come the person came and took the mobile this things are not updated in amazon account we thought its done like that but emi started deducting from credit card so i called them they are saying after investigation its not with them if its started on nov its self i will contact them immediately so please help to resolve this issue

Amazon India customer support has been notified about the posted complaint.

Feb 19, 2018

Updated by K Nagarjun Nagarjun i got some mails from amazon team which i have attached they accepted PHONE with them and asked to wait 48 hrs after i called again asking for 48hrs dont know when they are going to give solution to me replace phone or refund money.
please give me a solution.

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K

Kumar Prskumar

from Bengaluru, Karnataka

Feb 8, 2018

Fraud Amazon cash back offer :
Order no[protected] dated 9/10/2017 lenovo k8 note purchased through Citibank card ending 4371 10% cashback not received still... it's 2 Feb 2018 it was told that it will be credited by 9 Jan 2017.
Buyers please don't get intimidated by these

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Address: 575027

Order details
Ordered on 2 may 2017 order#[protected]

Our tv has not been repaired in-spite of being covered under warranty. The supplier plutus industries pvt. Ltd claim that tv is made in egypt, therefore we need to pay to samsung first and then claim or refund.

Did we ask them to supply the product from egypt? Its not our fault.

Amazon india and plutus industries pvt. Ltd have not been able to assist us and the calls are not being picked.

We want this issue to be resolved asap

Thanks,
[protected]

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Address: 560017

Website: WWW.Amazon.in

Have ordered a 2 door wardrobe on 27th jan (Order #[protected].
And scheduled it`s delivery on 3rd feb, however when the order did not arrive till 4th feb, i called the service desk on 4th feb evening and cancelled the order.
On 5th morning i still received call from the courier service asking if i am available at home for delivery, to which i said that the order is cancelled and i no longer want it. However on the same day evening (5th feb) at around 9:05pm i received an sms stating the product is delivered. I have been following up with the service desk but of now help. Every time i call up the service desk they transfer my call to different departments and i have to explain the entire thing over and over again but did not get any resolution yet.

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S

sandeeppratap

from Dehra Dun, Uttarakhand

Feb 7, 2018

Sir mene 2 recharage kiyaa dono 30/01/2018 but only 1 cash back aaya company promised 72 hour me aayrga but 99 hour ho gaya cash nahi aaya please cash dene ki krapya kare your sandeeppratap

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T

Trp

from Rawatbhata, Rajasthan

Feb 7, 2018

I can understand ...Amazon has made fraud orders in my account and had took extra shipping charges from me saying that you had ordered the only 2 product not looking at the Amazon fulfillment and it has to be charged with shipping but My order had 4 products they created fake multiple orders in my account and blamed me for not checking it before checkout of order...Hights of Fraud!! They never accepts there mistakes even if the system has made it like this I remembered wht I had ordered...They also sell "chori ka mall" I guess...I ordered a blouse it came with HARD TAGS on it which is in mall for security reasons...They don't understand that such tags should be removed when the sell and dispatch the product

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Address: 211003

Website: Amazon.com

I purchased two items worth ₹349 &₹369 for my car as accesories, but they were found unsuitable
So i returned them on 25th jan 2018 and the amazon representative picked the same from my place.
I have also mentioned the complete details regarding refund process but my money is not refunded till date i. E 06.02.18.
Pl do the needful in resolving the issue.
My amazon registered mobile no. Is [protected]

Amazon India customer support has been notified about the posted complaint.

Jan 29, 2018

Alent's response I have ordered a bluetooth ear phone against ordeer no:#[protected]
and it has been delivered today[protected], But its charging pot is not working, please kindly do the nnedful to get the good one .I am a regular customer but this is the first time i am getting a product like this.

This is samsung bluetooth device, deliverd just 3 hours before, I tried the charger with thae cable already had in the container that you send alsong with the device.but it was failure.

do the needful.and please advive for the next step

Feb 07, 2018

Rajesh Kumar Muruganandham's response See cost of EMI fraud... anyone dont buy online... some other cost add my head...

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A

Alent

from Ernakulam, Kerala

Feb 6, 2018

I have ordered a bluetooth ear phone against ordeer no:#[protected]
and it has been delivered today[protected], But its charging pot is not working, please kindly do the nnedful to get the good one .I am a regular customer but this is the first time i am getting a product like this.

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V

Vaishnav Durgesh

from Ajmer, Rajasthan

Feb 6, 2018

Nmste sir,
sir hamne 24janury ko 32gb memory card ke liye order kiya jiske sath 10% cash back tha. Lekin hme product ti mil gya pr abhi tk cash back nhi mila.
request h ki hmare cash back ko jaldi hmare accunt me transfer kre.
Thank you sir

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R

Rajesh Kumar Muruganandham

from Chennai, Tamil Nadu

Feb 8, 2018

Vivo V7 (Gold, Fullview Display) with Offers - 6 month emi cost 2399.42

but showing oline no cost emi... fraud amazon service.. no customer care.. ###..

refund not received since 30th jan 2018 - Comment #2998710 - Image #0

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I had ordered a mobile phone (10.or E) from Amazon India. I have received the product today (6th of February 2018). But the picture quality of the mobile is very bad. The photos captured are not clear. So I want to return it.
When I called to customer care, their executive told me that return and refund is not possible.
They will check the technical issue and they will replace it if it have any technical defect.

But the product is of inferior quality and I want to return it only.

Amazon India customer support has been notified about the posted complaint.

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S

sandeeppratap

from Dehra Dun, Uttarakhand

Feb 7, 2018

Sir mene 2 recharge kiye company promised 72 hour cash back offer deaa 108 hour ho gaya muje cash nahi mila please cash delwane ki krapya kare please help me sandeeppratap

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T

Trp

from Rawatbhata, Rajasthan

Feb 7, 2018

I can understand ...Amazon has made fraud orders in my account and had took extra shipping charges from me saying that you had ordered the only 2 product not looking at the Amazon fulfillment and it has to be charged with shipping but My order had 4 products they created fake multiple orders in my account and blamed me for not checking it before checkout of order...Hights of Fraud!! They never accepts there mistakes even if the system has made it like this I remembered wht I had ordered...They also sell "chori ka mall" I guess...I ordered a blouse it came with HARD TAGS on it which is in mall for security reasons...They don't understand that such tags should be removed when the sell and dispatch the product

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Address: Udaipur, Rajasthan, 313001

Website: www.amazon.in

I have ordered mobile phone on 23.01.18 vide order number[protected]. Total amount was deducted from card on 23.01.18, mobile was to be delivered on 27.01.18, which is not delivered yet. When i tried to confirm from amazon, they said my ordered phone is lost by courier company.
Now amazon is ready to pay me amount deducted from my card instead of phone i have ordered.

Amazon India customer support has been notified about the posted complaint.

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G

gurmit305

from New Delhi, Delhi

Feb 6, 2018

I purchased a router on 25th October 2017 and returned it after 3 days but have not received a refund of Rs.999.00 for order #[protected] but still i am not able to get my refund.

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Address: 785685

Website: www.amazon.in

Order:[protected]
Co. No.[protected]
I purchased tata sky hd setopbox with 200 amazon voucher but after 50 days i didn't receive any voucher and lots of time i did complaint in amazon but no resolutionand every time they tell me your issue resolved in one week and last saturday day they tell me in 24 hour your course in your account but i didn't receive then i call my call not connected in amazon they block me last two days please resolve this problem.

Dec 15, 2019

Complaint marked as Resolved

refunded all amount

Amazon India customer support has been notified about the posted complaint.

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S

Sarika Saju

from Bengaluru, Karnataka

Feb 6, 2018

I had oredered atamper glass for iphone 6 through amazon but on arrival the tamper glass was already cracked i want a refund for the same this shows a lacadisical attitude of the courier people by amazon i will not be orderning any items from amazon in futire since this kind of attitude is not acceptable

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P

Poonam Bagnaik

from Umred, Maharashtra

Feb 6, 2018

I buyed a tvs Jupiter cover on 7jan my order came on12 Jan as product quality was not satisfied i return ed it on 13 Jan but still i hv not got my refund

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Website: Amazon.in

Dear sir
A refund of 1680 rupees was successfully processed on 19 January 2018 to my account. and my refund reference number 241265 & This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

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Address: Sonbhadra, Uttar Pradesh, 324001

Website: www.amazon.in

I'm facing immense issues with orders and delivery. The customer care is very in-cooperative and are not able to solve issues. I had made various complaints to them they have not addressed a single complaint yet. When i mail them or chat to speak to higher authority who can understand the issue. They are not taking up my complaints. If i'm reviewing about them they are blocking my genuine reviews. The courier person who come for delivery and returns, are very unprofessional. They call me like a stalker. Also there is a time fixed for return but they don't follow it. And throw tantrums to pick it up at their own convenience or cancel the delivery or return. I want that they should address my complaint against order#[protected] and order#[protected]. And also be transparent about the refund. Non of my refunds have been shared by them when i asked them about the transaction id which bank mentions on statement by which one can check the refund has been made successfully. I wasn't shared this and it was confusing for me guess which refund was by amazon. Also i came to know many of my refunds has not been given yet for last yr. Purchases. The customer care says they are not authorized to share. So i asked them to talk to their finance department but they didn't solve my issue till date. Its been 5 months. There is no complaint address mechanism for customer care. I'm very much tortured by them. I want satisfactory solutions for all my problems.

Amazon India customer support has been notified about the posted complaint.

Aug 22, 2018

Updated by Trp No action was taken till know as per satisfaction

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H

Hari Rahul

from Chennai, Tamil Nadu

Feb 6, 2018

+1

I ordered a foot ball today and it is delivered
But the football I bought was duplicate
This was told me by a sportshop keeper

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Trp's [Complaint's author] reply, Feb 9, 2018

Yeah might be...The product received by me also seeks like "Chori ka maal" it came with Hard Tags which we find on products in Mall for security reasons.

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Address: Vaishali, Bihar, 844101

Website: [email protected]

I purchased gordania bumber series men's slim fit zipper desgn jacket (Large) ₹2909 from amazon on 25/01/20118 and done full payment by debit card but order was returned on 30/01/2018 and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no.
The authorization code (Refund reference number) for the transaction is 723824.
But customer service is saying they can file nothing like charge dispute file and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do... So plz solve my problem...

Dear sir,
I have not recived my refund of rupees -2909 been processed on[protected]. From amazon.
Amazon has provided me with refund refrence number for the transaction which is 723824.
Please take emideat action on this.
A/c-[protected].
Name-mahendra chaurasiya.
Thanku.

Amazon India customer support has been notified about the posted complaint.

Jan 31, 2018

Kosuru Gopala Krishna Murthy's response Order ID: #[protected]

Sir I have purchased one Morpho safron 1300E2 on[protected] and returned on[protected] through courier boy Rajahmundry Mr.Veerababu so far I have not received either devise or amount
previously i made a complaint to you ut so far i have not received any reply fro the authorities
my order dt.[protected] Dt.[protected] and returned on[protected]
reply is awaiting soon

Feb 05, 2018

Karthik Mummadi's response .

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K

Karthik Mummadi

Feb 6, 2018

I have ordered one plus 5t mobile on 1st feb 2018 and got delivered on 5th feb 2018 and when i opened the box i found a surf excel soap instead of mobile

gordania bomber series men's slim fit zipper design jacket (large) - Comment #2995544 - Image #0

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S

shivam Kumar kushwaha

from Bengaluru, Karnataka

Feb 6, 2018

I am purchase a prestige cookware on 19 Jan 2018.but this product was canceled by Amazon and then given a daed line 2 feb2018 your is refunded.this amount is 1250 Rs. Amazon customer service representative was your reference id generated.so asking to the bank we are not responsible.my Amazon account id shivam Kumar kushwaha.mobile no.[protected]

gordania bomber series men's slim fit zipper design jacket (large) - Comment #2995711 - Image #0

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K

Kosuru Gopala Krishna Murthy

from Hyderabad, Telangana

Feb 6, 2018

Sir I have purchased one Morpho safron 1300E2 on[protected] and returned on[protected] through courier boy Rajahmundry Mr.Veerababu so far I have not received either devise or amount
previously i made a complaint to you ut so far i have not received any reply fro the authorities

reply is awaiting soon

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Address: Vaishali, Bihar, 844101

Website: Amazone india

Dear sir,
I have not recived my refund of rupees -3499 been processed on[protected]. From amazon.
Amazon has provided me with refund refrence number for the transaction which is 153711.
Please take emideat action on this.
A/c-[protected].
Name-mahendra chaurasiya.
Thanku.
Attachment with amazon masaage —
Hello,

Your refund of rs.3499 has been processed successfully on 1/20/2018. The amount should reflect in your account by 1/25/2018.

The authorization code (Refund reference number) for the transaction is 153711.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.
Hello,

Your refund of rs.3499 has been processed successfully on 1/20/2018. The amount should reflect in your account by 1/25/2018.

The authorization code (Refund reference number) for the transaction is 153711.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.

Amazon India customer support has been notified about the posted complaint.

Feb 06, 2018

Updated by Saurav kumail I purchased fashion scarpbook men's faux leather jacket ₹3499 from amazon on 11/01/20118 and done full payment by debit card but order was returned on 20/01/2018 and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no.
The authorization code (Refund reference number) for the transaction is 153711.
But customer service is saying they can file nothing like charge dispute file and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do... So plz solve my problem...

Dear sir,
I have not recived my refund of rupees -3499 been processed on[protected]. From amazon.
Amazon has provided me with refund refrence number for the transaction which is 153711.
Please take emideat action on this.
A/c-[protected].
Name-mahendra chaurasiya.
Thanku.

View replies

S

Sreechary123

from Hyderabad, Telangana

Feb 6, 2018

I order two items. But delivery one item only. I paying money both item. Please send another item also.

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