Amazon India Complaints & Reviews

Order #[protected] "honor 7x (Gold, 4gb ram)

Dear amazon team,

I have order mobile phone honor 7x on 28th dec for new year gift..

As delivery committed on 1st jan 2018 from amazon but still not received

Regarding this chat with customer services to mr.. Md moiz at 7.44 and he tell me don't worry today attempt delivery till 9 to 9.30... I wait but 10 pm not received.

10.04 pm call to customer care mr. Ajay he tell me your order deliver till 5th jan'17...

Today on 2nd jan :- chat with customer services to zebia - saying your courier current location not found.

So please look in to this & update on the same.

Delivery not received after lapse delivery time. Many times mail, call but not helpful only wastes time. I feel only painful for above ordered. If i will book newly ordered place from highest side. And deny for difference price. Or delivery faster also, totally fraud, hasstelment company. Order details
Ordered on 20 december 2017 order#[protected]
Order summary
Item (S) subtotal: 327.00
Shipping: 0.00
Total: 327.00
Promotion applied: - 32.70
Grand total: 294.30

The waste materials delivered to me against order no.[protected] dt. 02/12/2017 was collected back on 12/12/2017 and the pick up tracking id was[protected]. What i got in the parcel was some pieces of coconut husk.
I was assured refund by anupama of customer care. I have not received the refund as on today, 02/01/2018.
Added to worries the customer care no.[protected] is hopelessly unresponsive. I made numerous calls without success. I am terribly annoyed. This is nothing but blatant cheating after pocketing the money paid through net banking.
I will keep this issue live until it is resolved to my satisfaction.

Placed a combo order for mi y1 and y1 life but when receive parcel it contain both y1 lite. I called customer care for return but nothing done on there part just making fool of customers by saying return is requested will receive return soon but again nothing is done even after calling customer care for multiple time regarding the issue the outcome is zero like always i also have all evidence against them from a video recording while opening the parcel to all the calls made by me to customer support please take necessary action against these online sites
Thank you
Sagar arora
Sagar. [protected]@gmail.com
[protected]

24 december 2017 rs. 568.00 order #[protected] indian designer bollywood collection branded women's embroidered cotton pink semi stitched patiala salwar suit by shree impex. Mane purchase keya tha par mane kitne days se return kar rhe ho par courier koi receive karne nhi aye rhe please action leya jaye

Hello i have been trying to contact amazon the same reply from last 4 days i will be getting reply with 24 hours which never happens i have amazon pay palace of 1000 rs and i am a paid prime member and this is the service which is provided by amazon

And amazon customer care always replys same

All email ids given never reply

My money taken i[censored] want more money then u can take will never ever purchase from amazon in such condition

Product was ordered on 26th december 2017, and earlier the delivery date was showing 30th december 2017 but it suddenly changed to 3rd of january 2018. I called customer support 5 times everytime they were just "we can understand your problem we will try to help you at our best" but no result till yet.

I want reason why it got delayed and how in my order status i am seeing that delivery date is changed on customer request but not even single call i have recieved from amazon transportation services.

Order details:
Product : iphone 7 128 gb (Gold)
Registered mail id : er. [protected]@gmail.com

Today morning person assured me that it will be delivered by today now day comes to and end but no one responded.
I again called then they are saying yo

Dear sir/ma'am,

I had ordered a product from amazon.in on 2-dec-17 and still today (01-jan-18), and despite my regular follow up with the customer support still i haven't received my product. Everytime the same answer was given to me that your order will ship in 24-48 hrs.

Now, that i asked them to cancel the order and refund the amount to my account, they are unable to do so. I had called them this morning (01-jan-18) and was told that the refund process is initiated. But when i asked them to share the refund details with me, they didn't and there is no response from them since then. I am literally fed up of calling them everyday since 8-dec-17 and they are just not doing anything regarding this issue.

Still today (01-jan-18), i haven't received my refund money and every time i call them, i'm told to wait for another 5 working days.

My order id :[protected]

Username: abhinav ankur

I ordered awg (All weather mens gear) t shirt pack of 3 of size (M) but size was too short for me so i replaced it with (Xl) size but i didn’t get it, so i called customer care twice. But got only assurance of problem being solved, then again i called customer care and asked to cancle the order and refund of it. Order no -408-[protected]. Now i am trying to call from my account to customer care, i am getting a bad respone that they are unable to find product and phone is getting disconnected automatically. And in my account for that product its showing as delivered.

Order no.[protected].
Had purchased mobile phone from amazon by making online payment.
Date of order 23 dec 2017.
On saturday dec 30, the status was changed to delivered but the product was not handed over to us.
We have to repeatedly follow up with amazon for updates. Now they claim to have begun an internal investigation to get this resolved. Not sure if they are taking any action at all.
Please help us in getting this resolved and our money refunded.
It is causing a lot of mental harassment to us, even though we have been loyal customer of amazon.

After reviewing few products, i ordered bajaj 1500-watt immersion heater from amazon india.
Box was perfect, packing was good. But, one of the main part (Clip) to hold the rod along side the water bucket was broken. So, basically this item can't be used at all. So, i didn't even tried using it. And, the moment i placed the order, i got a call from their representative, and i was like wow - what a customer service. But i have a feeling that they knew it before shipping as this is the main part for its functioning. Felt cheated deceptively.
And, here is the shocking fact - the one shown in picture is not delivered at all, they deliver something else (See pics). They show the pircture of bajaj immerson heater and send some frigging low quality rod without even any mark. Guys mark my words - never ever buy from sharma group's company, trust me they are big fraud. Totally disappointed.
And, for the return of the product one has to go thro' a painful process of print freakin' label and send label and then self ship it. And, do all this frigging thing for an item which doesn't even cost the amount charged in shipping it. Wow. This is a new way of fooling gullible people these days.

I have ordered motog5s plus on 24 september through hdfc debit card and amazon says to give me the 10% cash back before 25 december which i have not received in my account. I have also receive a message from amazon on october that my 10% cash bach will be recieve before 25th but nothing like that had happened. Kindly give me my cash back, as for reference my order i'd is :amazon.in order number:[protected]... Thank you.

I bought smart watch invoice no.in-2870 order no.[protected] dt. 22.09.2017 this watch is not working at all battery also spoiled it is still in warranty period. I was given contact no to communicate for product complaint. If no action taken by amazon i will go to conumer cell and file a complain for the same. If not response from them with raise notice from the court.

I have not ordered certain items but i am receiving notification that some items are dispatched.

I am trying to call customer care number to inform about the same but their ivr so tedious and difficult that i am not able to communicate the same to amazon about the same.

I am afraid if somebody have mischievously ordered some items with my details

Sir postman not delivered my product last week who kisiko bhi nhi dekar jatha Jo bhi Saman aatha, uske Pas me lag dhag Jo bhi Aadhar card aathe usko dhi nhi phuchta he sir please help me, ye mere hi nhi h problem that problem ssbhi ki h San presaan he sir ye aur bolta he mere ki si ka bhi dar nhi lagtha he sir please help

Sir,
Yesterday i have got an sand disk 64gb memory card for rs 700 from seller jk enterprise and order that item. After some hour i have seen that my order has been cancelled and my money has been refunded to my account. When i contact amazon they only apologize for inconvenience. But this is cheating. If they can not sell this is truly unfair with me. I want that item on that price when i had paid before. Please resolve my problem. My order number was #[protected].

Seller not provide invoice in redmi y1 lite box, in my amazon account invoice show mobile imei number wrong, wtf trying to connect customer care but they asking wait only for 24 hours every day since 45 days, its my last warning to amazon care check my request and solve it fastly order id #[protected],
Amazon also not send invoice in box and in my account invoice showing imei number of anthor mobile which i placed eariler, now i need for moblie repair process in mi care

Worst service experience.. When you order one day delivery. But if you ask to change delivery address then recommendation is cancel the order. Fair. Representative says refund will be processed within 24 hours and then reorder, ok fine. But now spin, on email rule is only when they receive back the package, refund will be processed. And now delivery back is not their priority. So package in courier can reach any time by 5th jan 2018. Double standards and misleading advice.. Refund kept on hold though package not even delivered. Refund status shows package is returned to supplier.

This is regarding my order no:[protected] product name "nokia 6 (Matte black, 32gb)" which is a replacement product.
I am facing network issue in my replacement phone, so i raise my concern and they were ready to refund it, they have scheduled 3 pick up but imei number is not matching because they have my old nokia 6 imei number so i contacted customer care they told they are sorry for that and they will schedule another pick up so i have following queries:

1. Why they are giving my old nokia 6 imei number to the delivery guy even after raising my concern for 3 times.

2. I asked delivery guy to talk to customer care but they won't talk they will simply leave.

3. Why they have cancel my return request even if customer care is working on that request.

3. Is it intentional just to frustrate me so that i cancel my return request and use the same defective product.
Please help me on this, 15000 is a big amount for me and i won't simply let it go.

On 23rd december 2017, my xiomi redmi note 3 mobile handset has been stolen in bus. I purchased it from amazon.in. So i generated the invoice from my orders to get the imei no, so that i can lodge a complaint against my lost handset, but the invoice, generated from amazon orders was not having the imei no printed over there. And the box of the phone was not also found at my place, even i visited mi store where i had visited in the month of september to repair my mobile, if they can provide the imei no, but they couldn't. So i contacted amazon customer service so that they can re print the bill from the seller's register log, where i can find the imei no, but everyone from amazon told & assured that you will get by 24-48 hrs time. Again after not getting any response from seller as well as amazon, i tried to connect them & explained all these things again & again, but no one was taking the responsibility to provide the imei no. Only the thing they are telling that you will receive the same within another 24 hrs. But even after contacting amazon again & again they asked to wait & time is becoming elongated.

Now as don't have any record of the imei no, i couldn't lodge the complaint/gd to police regarding the theft. So i am contacting again & again to amazon as well as seller, but no body is providing me the imei no, even seller is not picking up my calls. Every time amazon personnels are assuring me that "you will get the details within 1-2 days", but now again when i contacted them, they are saying thatit will take another 5-6 days, we are working on it, we don't have any option to provide you the imei no from our system.

Now my question is that if any seller is selling any mobile handset, how can they provide the invoice without the proper details? Isn't there any restriction/any mandatory rule to provide the details properly? Now after awaiting of 5-6 days from the day i lost my phone, i am understanding from their actions that they are not at-all able to provide the details about the sold item.

Even when i am writing mails to them, they are going through my mails & asking to provide the screenshot of the phone & imei no to escalate the issue. How pathetic!!!

Initially they contacted a wrong seller to get the imei no., when i saw the seller name from their mail communications, then i informed amazon team to contact the right seller of the handset.

So its my humble request,
Please help me if possible to get the imei no so that i can lodge the complaint to police/gd against my stolen handset & based on that only i would get the new sim cards from the network providers against my lost sim cards. Now i am not getting any access to any of my accounts because of the unavailability of the phone no. S.