Amazon India Complaints & Reviews

Dear sir/ma'am,

I had ordered a product from amazon.in on 2-dec-17 and still today (01-jan-18), and despite my regular follow up with the customer support still i haven't received my product. Everytime the same answer was given to me that your order will ship in 24-48 hrs.

Now, that i asked them to cancel the order and refund the amount to my account, they are unable to do so. I had called them this morning (01-jan-18) and was told that the refund process is initiated. But when i asked them to share the refund details with me, they didn't and there is no response from them since then. I am literally fed up of calling them everyday since 8-dec-17 and they are just not doing anything regarding this issue.

Still today (01-jan-18), i haven't received my refund money and every time i call them, i'm told to wait for another 5 working days.

My order id :[protected]

Username: abhinav ankur

I ordered awg (All weather mens gear) t shirt pack of 3 of size (M) but size was too short for me so i replaced it with (Xl) size but i didn’t get it, so i called customer care twice. But got only assurance of problem being solved, then again i called customer care and asked to cancle the order and refund of it. Order no -408-[protected]. Now i am trying to call from my account to customer care, i am getting a bad respone that they are unable to find product and phone is getting disconnected automatically. And in my account for that product its showing as delivered.

Order no.[protected].
Had purchased mobile phone from amazon by making online payment.
Date of order 23 dec 2017.
On saturday dec 30, the status was changed to delivered but the product was not handed over to us.
We have to repeatedly follow up with amazon for updates. Now they claim to have begun an internal investigation to get this resolved. Not sure if they are taking any action at all.
Please help us in getting this resolved and our money refunded.
It is causing a lot of mental harassment to us, even though we have been loyal customer of amazon.

After reviewing few products, i ordered bajaj 1500-watt immersion heater from amazon india.
Box was perfect, packing was good. But, one of the main part (Clip) to hold the rod along side the water bucket was broken. So, basically this item can't be used at all. So, i didn't even tried using it. And, the moment i placed the order, i got a call from their representative, and i was like wow - what a customer service. But i have a feeling that they knew it before shipping as this is the main part for its functioning. Felt cheated deceptively.
And, here is the shocking fact - the one shown in picture is not delivered at all, they deliver something else (See pics). They show the pircture of bajaj immerson heater and send some frigging low quality rod without even any mark. Guys mark my words - never ever buy from sharma group's company, trust me they are big fraud. Totally disappointed.
And, for the return of the product one has to go thro' a painful process of print freakin' label and send label and then self ship it. And, do all this frigging thing for an item which doesn't even cost the amount charged in shipping it. Wow. This is a new way of fooling gullible people these days.

I have ordered motog5s plus on 24 september through hdfc debit card and amazon says to give me the 10% cash back before 25 december which i have not received in my account. I have also receive a message from amazon on october that my 10% cash bach will be recieve before 25th but nothing like that had happened. Kindly give me my cash back, as for reference my order i'd is :amazon.in order number:[protected]... Thank you.

I bought smart watch invoice no.in-2870 order no.[protected] dt. 22.09.2017 this watch is not working at all battery also spoiled it is still in warranty period. I was given contact no to communicate for product complaint. If no action taken by amazon i will go to conumer cell and file a complain for the same. If not response from them with raise notice from the court.

I have not ordered certain items but i am receiving notification that some items are dispatched.

I am trying to call customer care number to inform about the same but their ivr so tedious and difficult that i am not able to communicate the same to amazon about the same.

I am afraid if somebody have mischievously ordered some items with my details

Sir postman not delivered my product last week who kisiko bhi nhi dekar jatha Jo bhi Saman aatha, uske Pas me lag dhag Jo bhi Aadhar card aathe usko dhi nhi phuchta he sir please help me, ye mere hi nhi h problem that problem ssbhi ki h San presaan he sir ye aur bolta he mere ki si ka bhi dar nhi lagtha he sir please help

Sir,
Yesterday i have got an sand disk 64gb memory card for rs 700 from seller jk enterprise and order that item. After some hour i have seen that my order has been cancelled and my money has been refunded to my account. When i contact amazon they only apologize for inconvenience. But this is cheating. If they can not sell this is truly unfair with me. I want that item on that price when i had paid before. Please resolve my problem. My order number was #[protected].

Seller not provide invoice in redmi y1 lite box, in my amazon account invoice show mobile imei number wrong, wtf trying to connect customer care but they asking wait only for 24 hours every day since 45 days, its my last warning to amazon care check my request and solve it fastly order id #[protected],
Amazon also not send invoice in box and in my account invoice showing imei number of anthor mobile which i placed eariler, now i need for moblie repair process in mi care

Worst service experience.. When you order one day delivery. But if you ask to change delivery address then recommendation is cancel the order. Fair. Representative says refund will be processed within 24 hours and then reorder, ok fine. But now spin, on email rule is only when they receive back the package, refund will be processed. And now delivery back is not their priority. So package in courier can reach any time by 5th jan 2018. Double standards and misleading advice.. Refund kept on hold though package not even delivered. Refund status shows package is returned to supplier.

This is regarding my order no:[protected] product name "nokia 6 (Matte black, 32gb)" which is a replacement product.
I am facing network issue in my replacement phone, so i raise my concern and they were ready to refund it, they have scheduled 3 pick up but imei number is not matching because they have my old nokia 6 imei number so i contacted customer care they told they are sorry for that and they will schedule another pick up so i have following queries:

1. Why they are giving my old nokia 6 imei number to the delivery guy even after raising my concern for 3 times.

2. I asked delivery guy to talk to customer care but they won't talk they will simply leave.

3. Why they have cancel my return request even if customer care is working on that request.

3. Is it intentional just to frustrate me so that i cancel my return request and use the same defective product.
Please help me on this, 15000 is a big amount for me and i won't simply let it go.

On 23rd december 2017, my xiomi redmi note 3 mobile handset has been stolen in bus. I purchased it from amazon.in. So i generated the invoice from my orders to get the imei no, so that i can lodge a complaint against my lost handset, but the invoice, generated from amazon orders was not having the imei no printed over there. And the box of the phone was not also found at my place, even i visited mi store where i had visited in the month of september to repair my mobile, if they can provide the imei no, but they couldn't. So i contacted amazon customer service so that they can re print the bill from the seller's register log, where i can find the imei no, but everyone from amazon told & assured that you will get by 24-48 hrs time. Again after not getting any response from seller as well as amazon, i tried to connect them & explained all these things again & again, but no one was taking the responsibility to provide the imei no. Only the thing they are telling that you will receive the same within another 24 hrs. But even after contacting amazon again & again they asked to wait & time is becoming elongated.

Now as don't have any record of the imei no, i couldn't lodge the complaint/gd to police regarding the theft. So i am contacting again & again to amazon as well as seller, but no body is providing me the imei no, even seller is not picking up my calls. Every time amazon personnels are assuring me that "you will get the details within 1-2 days", but now again when i contacted them, they are saying thatit will take another 5-6 days, we are working on it, we don't have any option to provide you the imei no from our system.

Now my question is that if any seller is selling any mobile handset, how can they provide the invoice without the proper details? Isn't there any restriction/any mandatory rule to provide the details properly? Now after awaiting of 5-6 days from the day i lost my phone, i am understanding from their actions that they are not at-all able to provide the details about the sold item.

Even when i am writing mails to them, they are going through my mails & asking to provide the screenshot of the phone & imei no to escalate the issue. How pathetic!!!

Initially they contacted a wrong seller to get the imei no., when i saw the seller name from their mail communications, then i informed amazon team to contact the right seller of the handset.

So its my humble request,
Please help me if possible to get the imei no so that i can lodge the complaint to police/gd against my stolen handset & based on that only i would get the new sim cards from the network providers against my lost sim cards. Now i am not getting any access to any of my accounts because of the unavailability of the phone no. S.

I have ordered one plus 5 limited addition mobile from amazon it got delivered on19th dec 17 everything in the box was intact only mobile was not there i have complained that to amazon they send me an mail stating we will investigate and it will get completed by 27th dec but still no resolution from them again i have send the chaser now they are saying investigation will be completed by 4th jan 2018 the price of the mobile is 39k this is such a big amount and the reply what i am getting from amazon is very unprofessional

Ecommerce giant amazon give such type of service is very disappointing it's a total mental harassment from amazon

Please gave a look into it on priority

Order no[protected]
Mobile no : [protected]

Maine ek pendrive 32 gb sandisk compony ki amazone se order ki thi 28 dec 2017 ko lrkin aaj 29 dec ko mera order bina koi reason ke cancel kar diya gaya. Fir jab maine kuch der pehle amazone ko call kiya to kaha gaya ki seller ke pass stock nahi tha.
Main ye amazone se poochna chahta hu ki ye mere saath same case 2nd time hai isse pehle bhi mera order aise hi calcel kiya tha or aaj bhi same issue

Agar seller ke pass stock me nahi tha to mera order liya kyo mere account se paisa kat liya fir order calcel karke wapis kar diya nuksan kiska hua or fayda kiska mere jaise kai customers ke saath aisa hi hota hoga fayda compony ka hota or nuksan customer ka iske baad amazone customer care wale same price me naya order nahi lete or seller ki galti bolke customer se sorry bolte hai sorry bolne se kya hoga nuksan to customer ka hua na.
Agar aisa ho raha hai to customer ko aap same price me naya order dena chahiye customer amazone se chize kharidta hai na ki seller se hum amazone se chize kharidte hai amazone pe bharosa karte haj or amazone se order karte hai saman fir seller se hume kya lena bataiye id to humne amzaone me banai hai to hum koi bhi saman amazone se lete hai to seller koi bhi ho hume saman se or amazone se matlab hai.

Mera amezone se yahi kehna hai ki plz aise na kare har customer ka dhyan rakhiye amazone bohot badi compony hai aise kitne customer ke saath hota hoga har customer ko uska order same price me available karwaye chahe order kisi bhi hand se cancel hua ho

Lekin amazone ne 2nd time aisa kiya hai main sabse yahi kehna chahunga har customer ko bolne ka adhikar hai ke uske saath aisa na ho or main aage se koi bhi deal nahi karunga amazone se dhanyawaad...

Order id#[protected]

I purchased one morphy richard room heater which cost me 3645 inr on 9th december from amazon.in, i paid through my debit card but i cancelled the product on the way and my order id[protected] and i got the cancellation message. They told me that the refund is iniated on 16th dec and will credited to your bank account on 21th dec but till date no refund is credited they told me call bank customer care. I called them and they told to visit the branch already and then i personally visit the branch more than 2 times to bank even i already talked to bank manager also but nothing works for me, bank told me until n unless amazon don't provide the refund how can they will credit into my account, amazon provide me one reference number which is (Refund ref arn#: 255379) and i already show this thing to bank but still same situation, i tried to call amazon india several times but every time they told me it takes 24hrs and every time new person pick up my call and provide different solutions, i also send some mails to amazon regarding this issue but same answer and it feels me that i got trapped.
Name : rishav kedia
Refund reference number : 255379

I have ordered adidas superstar unisex white sneaker - (Uk 4.5) pair on 14 dec 2017 and till now i've not receive my product... But in my account tracking showing of the product was dispatched on my address on 20th dec 2017... I was expected to get the delivery on 26th december but i have not got any delivery from amazon... I've already made payment on 14th dec 2017 on the time of order... I am waiting for revert for my product to deliver from amazon.in... I have spoken to customer care mr. Sadiq regarding such issue... He asked me to hold such issue till 28th dec 2017... After given complaint on toll free number on 26th dec morning... Amazon kindly confirm my delivery as soon as possible or refund my money back.

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 3799 rupees was successfully processed on 4th december 2017 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
The refund credit was supposed to reflect in my account till 8th december but no refund has been processed till now. The branch's manager is not helping and instead he is telling us we don't know anything about this we can't help you.. And when i call bank's customer care they tell me to visit branch and i have visited branch for more than 4 times and no help has been provided till yet

Sir,
I bought a timex intelligent quartz chronograph black dial watch - t2n699 on 24tg sept 2017. The piece i received on 28th sept 2017 was a defected piece so i returned the product immediately the next day.

The return was scheduled on 29th sept 2017 from the pick up point the qubix, blueridge sez with id[protected].
The item was sold by timex world garuda mall (Bangalore).
It is now that i noted that emis are still being deducted from my account. Thought i don't posses the watch.

Kindly provide me with the amount or else i will have to raise a complain in consumer court.

I puchased aurochem anaboom anti hair... Fall spray. Lakme eye liner, lakme radiance complexion compact, jewels oxidized silver dangle... I cancelled and i called customer care and told to cancel hair gel also because its got delivered... They told they will cancel and refund.. I didn't got my money back.. Please do need full... Your customer care is not useful and you peoples are not responding user compalints and not giving refund..