Amazon India Complaints & Reviews

Hi team,

I have purchased 2 wireless gampad from amazon (Order #[protected], i received 1 wired gampad which i haven't ordered. I submit the request for refund / return and i also had a word with the amazon customer care executive, he told me we don't have the product replacement policy, you have to order again the product we will refund your balance on your amazon account.

But now the product is rs 1299 and i have purchased the same product with rs 849 only. Hence i have to pay more for the same product. Which is absolutely unfair.

The customer no need to pay more for the same product just because of amazon fault. Why they haven't sent me the correct product at the point of time only. I don't want to pay more, the amazon have to return my wrong product and send the corrected one with the same price.

This is really worth service provided by the amazon, we never expect such foolish things with the top e-commerce website.

Request you to kindly look into this and help me to get my correct product.

Thanks in advance

Mohit
[protected]

Sir/madam, i am from sankagiri, salem, tamilnadu. I purchase products from amazon often, on 18 nov 2017 i had ordered for a http://amzn.in/81yru7G, glamio military solid cotton cargo pant. I gave my home address, our pincode is 637301. When we enter this pincode, we have delivery range but the courier company in our town is refusing to do homedelivery saying its out of range. But i have all the proof that my home is in the range. They are not doing their duty properly. They are asking us to come and collect the parcel. This is not the first time. Kindly do the need. Since because your site says our address is eligible, we are ordering, or else why are we going to order? Kindly ask them to do their duty.
I[censored] need any proof that my house is in the range, i am ready to provide. We asked the delivery person’s name she s refusing to give her name. Kindly do the needful

I purchased an i kall tab on 13/11/17. Today i check it but sim not supported. I call ccc if amazon but they denied to help me as 10 days gone from purchase. I have no time to check in week days. As today is sunday, i want to check it but it is not working. Again they denied to help me & show me service centre. Price of d product is rs 5527/. They send me a worst product. Have they no responsibility?

I purchased shoes from[protected] from amazon pay balance on 18th november and they told me that i will be getting cashback of 15% but i have not received any cashback.

I called customer service many times and escalation the case but then also they have not given me any cashback.

On 23rd i call and i received email from them

I've checked your account and see the order [[protected]] placed on november 18, 2017 for rs. 599.00.

You are eligible for a [cashback/ gift card] ] and this should have been credited by 72 hours from the date of dispatched. I'm sorry, but there seems to have been a delay in crediting the [gift card] to your account. I will escalate this with the concerned team and get back to you with an update by [3-5 business days from the form submission/escalation date].

I apologize for the inconvenience caused and hope we get a chance to serve you again.

Thank you for your understanding. We hope to see you again soon.

I have ordered coolpad coolplay 6 on nov 17 2017 and it has been delivered on 20 nov 2017.

With this mobile i see some features arent available and i have to return this mobile or may have to fix the issue.

I have contacted amazon service for more than thrice regarding this. They replied me that they would send a technician to look after it but this is the third day since i have notified them with the issue, i havent received any response in person.

My registered name on amazon - abdullah

Contact no:[protected]

Amazon prime charged usd 10.99 from my sbi credit card and my amazon prime is not activated... Very poor response and i want to amazon prime to return my money back to my credit card... If not i'll raise case against amazon prime... I'm a advocate i know how to bring this cheating people's to court... I want my money refunded back very soon... Again they are trying to debit 99.99usd from my sbi credit card... I have attached all proof that amazon people trying to steal money from me... I want my refund soon

The product delivered was a power bank instead of the cellphone and it has been 10 days but still the company is asking for few more days. Whenever i have emailed them to send me an update they have always replied by asking for a few more days. This has been quite irritating as they should send the customer the update and everything but they are taking it in a very light way, they are not understanding the need and urgency for the product and i made an online payment so my money is also stuck with them.

Hello sir,
The samsung charger has been delivered to me on 10 november 2017 and it stopped working within 5 days and i was not aware about the return policy of amazon thats why i was unable to return that product within the prescribed days.

Also i am always ordering or buying product from your site only, hoping for a best reponse from your side.
So please do the needfull and return or exchange this product as soon as possible

Regards
Partha bose

I bought female header pins which cost me Rs 150. The seller is KTCcons. First of all, he didn't provide any tracking ID which amazon always provides. Secondly, when asked the seller responded and gave the tracking ID of DTDC Courier ( Z[protected]. The estimated delivery date was upto20th November and yet the product wasn't delivered. Suddenly it was delivered and was received by some fellow named "Sing". No email or phone number was provided by the receiver. I don't even know who has received my product.
When I filed my claim on Amazon, they said that a claim cannot be filed now.
The seller, Amazon as well as the courier services are not answering to my complaint now.

Cancelled order number:[protected]. I have lost Rs. 16980/- from my account. I placed an order and immediately had cancelled it off. But I lost my money from my account.

I sent the below email to AMAZON and received no response at all. Please note that the cancellation date was 13th July, 17 and I have sent an email on 23rd July... anticipating the refund in few days time. But I have not till date received any money from Amazon.

Hope you will look into this with concern and pass necessary instructions.

Amazon was our favorite online shopping destination... But now they have proved wrong.didnt expect them to do so. I had ordered an earphone MI company piston pink color but received blue color so I replaced the item. today it got delivered and we found out it was some other version earphone with a cheaper rate... Which I haven't even ordered... It was a different version MI 2 silver earphone and the package inside was already torn... 🙏🙏🙏🙏😬😬😠ðŸ˜

The issue is regarding Order refund, I ordered the product from amazon.in and received on 2nd Oct, but due to its defectiveness, I cancelled it and asked for its refund and amazon told me to cancel the replacement order in case If I need its refund.The product is Marvo Scorpion Black Light KM 400 Gaming Keyboard and Mouse Combo costing about Rs 2199.00 (Black)) having order ID#[protected] between 11-15 Oct but now its been a long time and when I try to check this order no. in order history, there is no such order, I haven't received any refund yet and I have contacted the customer care multiple times and customer representatives just giving the same answer repeatedly again and again that your request is forwarded and will take 24-48 hrs. and once the product reaches to the fulfillment center the refund will be auto initiated to your original payment method and this issue has been forwarded to our investigation team regarding refund, but its been over a month and a half and nothing is resolved, It is my hard earned money, I have suffered a very big harassment and wastage of time for this.

So Please solve this issue at early as possible.
Sumeet Parihar

Issue No. HBL=[protected]
PFA the transcripts considering which I had planned this purchase that too after confirming from both Amazon and HDFC bank customer care and these guys had confirmed that my purchase was valid for the below mentioned two offers:-
1) BUY NOW AND PAY IN 2018 EMI HOLIDAYS OFFER.
2)GET 10% CASHBACK IN YOUR ACCOUNT.

this should have been done automatically. Plus in addition to this I also have one more query regarding the additional EMI charges of 900 something incurred in my account I need clarification on that as well kindly reply to me asap .
In the below attached documents you can easily see that the purchase was made on 30th if September till the offer was valid.

Meanwhile i am receiving auto reply mails from and AMAZON has stopped responding to my CONCERNS Ms.Susana Chatterjee
Sr. Manager
Retail Portfolio Management (credit cards)
HDFC BANK
[protected]
giving fake promises to the issue to be resolved !!and the charges are being levied on my card.

I have returned an item purchased at amazon.com and I was assured by Amazon that the refund will be sent to my bank account. I have updated my bank details required by amazon but didn't get the refund in my bank account. Now, today I got a cheque sent by amazon which can be cashed only in a very few selected cities. But I belong to a small town which is much far from those cities. But the point is that I have requested for online refund and I was assured by amazon to get the refund directly into my bank account. Kindly solve this issue as soon as possible.
Thank You.

Sir/madam, I ordered a book on 12th november from amazon.in.The book name is 'Gate 2018:Reasoning & aptitude ' and the price of the book is Rs.365.the order ID is[protected] & I have paid the money through debit card.The expected delivery date was on 24th november, but they havent send me the product yet.The courier partner is Gati Express, they sent me the message on 20th november saying that the product is out for delivery but after some time they again sent the message saying that An attempt was made to deliver your package, The carrier will attempt to deliver the package again.same happen again on next day.So I registered the complaint on amazon as well as on Gati express and the complaint no.is 3281982.They assured me that the product will be delivered upto 24 th november, but today is 25th and they didnt even call me.I want to take strict action against both amazon and gati express because of my inconvenience.

Im purchaseing micromax canvas dodle.2 mobile phone from amazon online. Site. But they send me difected product. Than i. Call amzon custemer care thay cant help me. Sir i want my money back. Please do some thing for me. Jab maine wo product liya usme mujhe 1 yreas ki warranty likha tha.. But abhi 1 month main he phone main jab problem aya to jab maine phone micromax care center liya to unhone servicing karna sa mana kara diya. Unka khna tha ki ya product 2 years pehle he band ho gya hai uski vo koi service nhi daaa sakta. But amzon na uss product main 1 year ki waranty dee hai.

I have ordered mobile from amazon.in the mobile is present but the charger is missing and they are not ready to refund for the missing item as well, when i have got it from local market. And their customer service is so arrogant in replying and they are not ready to provide support also. See what their chat representative did below:

Surabhi: as there is no additional action we can take over this matter, i am forced to release this chat.
Thank you for your understanding. I would like to express my gratitude for the patience you've displayed so far. Thank you for contacting amazon. We hope to see you again. Have a wonderful day. We wish you a very happy shopping with us ahead :)
We aim to make your shopping experience a pleasant one.

And attached the mail conversation as well.

My name is avinash gupta,
Registered amazon account no. - [protected]
My order# is[protected] purchased on 15 november 2017 shipped with tracking no.[protected] which was delivered by amazon agent ([protected]) on sunday 19 nov.
When i opened the packet i found that there were 2 phone boxes in that packet - one was redmi y1 lite of rs 6998 and another was redmi y1 32 gb of rs 8998. The redmi y1 lite was fully
Sealed packed but the redmi y1 32 gb was not sealed packet, its outer plastic wrapping was opened and also the one of the two seal of the phone box was opened and it was then
Pasted by fevicol, it was clearly visible that the box was pasted with fevicol and it was also light weighted, so i called amazon instantly and they transferred my call to investigation team, then they
Asked me about the problem i told them everything then they asked me to open that packet on the call itself, i said them no i wont open as may be later they will doubt on me, but they forced
Me to open the packet on call so i tried to open packet but as it was so hardly pasted with fevicol that i needed to use knife to open the packet (I also have the video proof of this -
I was making video while talking to amazon cc), when i opened the packet i found that there was lifeboy soap and there was no phone as well as data cable, the box contained only charger
Adapter, then they forced me to open another phone box which i received with same packet, so i opened that also during call (Video available) and it was fine, redmi y1 lite was
Already sealed packed and when i opened it then the box was ok, everything was there. So amazon agent registered my complained for this fraud, also i called that delivery boy instantly
But his no. Was switched off that time, also the box packing which i received was properly taped from outside but when i saw from inside there was a mark of fevicol pasting inside the
Cardboard box packing so it was pretty clear that someone has already opened the box with some trick and stolen phone from inside and then pasted using fevicol and delivered
It to me. Amazon agent asked me to wait 3-5 days, i called many times in between too but today 24 nov after 5 days, when i called them, they said that the investigation has been
Done and they says that the packed was completely delivered to me hence they close this case. How can you do that amazon? I here had received an empty box and my 9000 rs
Is lost with you just like that. How can you really do this, i am not wrong here i am having video proofs available with me, and its completely a case of fraud which happened with
Me by your side, i have ordered many products from your website but never faced any such problem, i request you to please refund my money please please amazon refund my
Rs 9000 in my bank account please, i had already updated aadhar card and back account details, please don't do this with me, i cannot bear a loss of rs 9000, i am just a student
So please check again and relaunch a complaint for it please amazon, i know that this fraud is done by some amazon agent only because company sends the right product from
There side but at the time of transportation or delivery they do all this fraud, please help me amazon i am in big trouble, please refund my money asap please help me. If you need
Any proofs or any of my document then please let me know or call me to discuss the details
*
This was the mail i send to amazon but they replied with -
—
This is with regards to the order #[protected].

As per the investigation reports generated unfortunately we will not be able to issue you any replacement or refund for this product.

We have fully investigated this matter with the carrier and we got the confirmation that the package has been delivered successfully to the provided address.

Moreover the warehouse has confirmed that the order was complete when it left our fulfillment center and the courier has confirmed that the package was intact when it was delivered to you.

Based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time.

I would like to confirm that we won't be able to assist any further on this issue.

_-
I am really in trouble right now, i cannot bear this much loss. Please someone help me, i don't know weather this fraud was done by the packing side or from the delivery boy side but i received soap in the box, i also have video proof. Please help me what should i do now, and how will i get my money back.

I ordered a saree from amazon and filed a return for it on 17 october. It' been above a month that no one has came to collect the parcel. This kind of behavior is devastating and is I didn't expect it from amazon. Hope you get the situation fixed soon! A reminder for you, you are loosing your customers with this kind of act.

Order id[protected]:
1 of nikon d5300 digital slr camera (Black) with af-s dx 18-55mm vr ii and af-s dx 55-200mm vr ii, double zoom kit with card, camera bag [asin: b00i4sfze6]

There was consumer offer (Power pro bag pack) along with the nikon camera which not never delivered. Attached is the screen shot of the offer

I approached amazon agent which was useless. They asked me to contact seller.
I have done that, now seller asks me to contact amazon again..

Why r u wasting my time. I dint ask for something which i am not supposed to.

I cant waste my time. I need a resolution right away

One of the worst services i have ever seen