Amazon India Complaints & Reviews

My name is prashant dhokiya. I buy samsung on 7 pro mobile in amazon. Product offer is 15% cashback means 1348 rs but amazon mail me t&c is not for samsung on 7 pro. I checked all the detail of my product but t&c is not shown in amazon. I experienced that amazon cheat the customer. If the offer is not for samsung on 7 pro. Then why this offer is seen under the samsung on 7 pro mobile.
Amazon cheat the customer.
[protected]@gmail.com
Mobile no-[protected]

Complaintof : non deliuvery leading to loss.
From: kantak .P.M
office address ; anusuya apartments, g-f-3, borda-margao-goa-india.Cell [protected].
14th nov 2017.

To the sales manager,
amazon .In,
subject complaint : non delivery of order leading to loss .
Dear sir, i have placed order for two items becaise your site promised that it will be delivered at the same time in two days time.
“ordered on 4 november 2017 order#[protected]”
item was rudra wrist band and k7 anti virus software total value of
.
“order summary
item(s) subtotal: 1, 722.00
shipping: 50.00
total: 1, 772.00
promotion applied: - 50.00
grand total: 1, 722.00”
however the delivery boy only brought one item, i.E the rudraksh bracelet. Which i paid for andaccepted.The other item was not brought.You can check my account with amazon, and all my purchases has been bought on cod basis. I have been very prompt and co-operative with amazon and given lot of business.
Despite me informing to amazon that my office is closed on saturday and sunday . Delivery boy calls me on sunday and informs me on 11/11/2017.That he has brought the said parcel, i informed him to give delivery on working day which is monday.13/11/2017.
No delivery ……so i called several times on different days and times to amazon chat.
I communicated my difficulty via chat to mr vinay, miss prachi, and another guy and all gave standard stock replys and did nothing to help me. Promising to deliver today…today …today !
due to my belief that amazon .In is very reliable and will solve my problems and as consientious customer, i did not purchase the soft ware from else where.
Since my k7 antivirus had expired, i needed the order urgently which you have failed to deliver, subsequently my system crashed due to virus from net and i have to pay computer repairs of rs 2000/- two thousand for which i feel amazon is responsible!
from 4th nov 2017 to 14thnov 2017 its exactly more than 10 days and you had promised delivery in two days!
i kindly request you to reimburse me for computer repairs for which i can submit bill .Or alternatively compensate me with free delivery of k7 virus.
With kind regards kantak.P.M
goa-india.
14th nov 2017

Hi My order id is[protected]) My phone number is([protected]) Rs 749 Karoke q7 microphone I recieved item as defective its mic does, nt work properly so I call ur customer care they said we have made replacement and u have to give order to courier boy but no one come day after tommorow so I call again they said u have to do self return so I ask why first u said we will lickup now u said self return do u think customers are fool so I just want to say amazon I do, nt want any replacement just give my money back as refund and take ur item back i[censored] not do this I will file against u r comany on consumer court I just want my Refund Rs 749

I placed my iphone 7 128 gb date 14 august 2017, in that duration some sbi card cashback offer was going on. It's clear mention o[censored]sing sbi credit and debit card that cashback will eligible, but no where mention like by using the net banking cash back is not eligible.
I called[protected] to amazon care and customer executive told me, sir wait two or three business working day it will be reflected in your account surely.

I called today[protected] to amazon care again customer executive saying you are not eligible for cashback because you had paid by net banking, today he saying in terms - condition we have mentioned this point like the net banking transaction is not eligible for cash back. But there is no such point in terms and condition.

I had ordered for a sonata analog multicolour dial women's watch on 12 november sold by cloudtail india private limited bengaluru, i received the package on 14 november at 4 30 pm, but when i opened the package the product (Watch) was missing but the watch case and warranty card was present, the box was sealed well but for my astonishment product was not there

The delivery boy has not taken any signature when delivering the product, since the payment was made online, i opened the package after 15 minutes after the delivery was made

Please go through this case and help me find the solution

Dear sir,
I have purchased a sweater from amazon with order number order #[protected]. It was too big for me so i have chosen the replace option with a medium size of that model. When i approached to a customer care executive for help in the pickup of that item, he refused my offer (His name is nikhilstone) and told that he can't arrange any pickup for me and i have spent my own money to sent it back to amazon delivery office. Therefore he misbehaved with me while saying further assistance in this regard. I am residing at jhalwa, allahabad. I have lost my hope on amazon. I need the facility of pickup from amazon of my purchased item from my doorstep, that exactly amazon does for the replacement of items. I will be waiting for justice from amazon executives in this regard and i also want immediate action against the customer care guy "nikhilstone".

Thanks and regards,
Anindya bose
Phone:[protected]/[protected]
Mail id: [protected]@gmail.com

I had made an order for tresemme shampoo and conditioner with free hair straightner but i had cancelled this order because the reviews were not good and i had made the payment online so now the refund money was send to the amazon pay balance and i want that refund in my bank account but it does not have any option. Please help me for this to send money to my account.
Thankyou

I have online placed a order on 7 november 2017 order#[protected]) for orpat hhb-100e 250-watt hand blender (White) m. R. P.: 860.00
Price: 722.00 free delivery. Details to amazon.com. The received on cod but it is not with the jar as shown in photo of the product. So i informed to co. The co. Informed me that they will replace it and blue dart services will collect the package. But blue dart services refused to collect and advised to contact with amazon. So i contacted to amazon. The concerned employee does not give any satisfactory explanation and also refused to pay back the money because of it is cod. It is told that to return it. The returning co. Refuses it. How many days will require for replacement is not cleared if i returned the blender it is not guaranteed to receive the blender with jar. I have now stopped to purchase from amazon and also told to my friends and relatives. It is not trustworthy co.

Sir, i had purchase sparx flip flop and women kurta on 17th october but that product is not deliverd .that product returns automatically to seller. But refund is not get me.so i will try to solve these problem but customer care doesn't respond it. I was call to customer since last 10 days.

Hello. My order[protected]
Dated 06/10/2017
Paid via credit card ending 4595
For amount 1155/-
The product was to reach by 20th october but not reached yet. So i had called customer care on 2nd november regarding refunds. I was assured regarding same but did nit receive refunds yet. Trying to call customer care since two day regarding the same issue, but getting an automated reply that my order was not found. What should i do to get refund? Please do needful and black list the seller. Thanks.

Sir, i place order on 26.09.2017 by paying rs. 300.00 but till date i have not received the same. The expected delivery was 07.10.2017, now it is more than 45 days of payment but i have not received the product nor i get any information from you. Please look in to matter and oblige

My order no is order #[protected]

Please help us suitably

Surya 3-burner automatic gas stove fire all over & gas leakages observed
On/off poor control & gas leak observed
Model-b01lxrwmn6 (H4-eexy-2vgq) received from hariom & company, delhi
Order details:[protected] dated 15.10.17
Invoice details:in-1490, dl[protected] dated 15.10.17
Please send your service engineer or else replacement to be done
Please reply immediately with your contact details

I have purchse one redmi phone with damage protection plan from your website, i have done many purchasing from your portal but first time i face such type of horrible situation for take service from servify.
Phone damaged 0n 03-nov and till date no response from servify, you are selling such product who is not response, how customer can faith on you.
Please do need full to get my phone on priority basis

Servify complaint refrence no - s38j9os

Amazon order #[protected] & order #[protected]

HI team,

Please check 01 of my packet is in return in progress status.
the date has already passed, its been a week.

Second product received was defected and it is under no return policy.why?

Please resolve the cases.
my number is [protected]/ [protected]

I have ordered oneplus 5 on 28th oct with emi for 12 months from amzon and i received a delivery on 31st oct but when i have opened the package i found nothing in that, i was surprised that it’s nothing in box, an empty box. I have checked again the order that it’s belong to me or someone else but it was for me only. I have called amazon customer care number but the wait time was 10 minutes, then i chat with your executive from amazon they inform me that sometimes it’s happens they have taken a request for the same and ask me to wait for 5 days for verification team to check where is phone. After 5 days, i again contacted with your team and they have given me an awesome reply that they have find all well and informed me that phone has delivered to me. Your team has closed my request without informing me about the resolution, when i have contacted then i got to know the resolution. You are providing an excellent service to your customer. Please let me know whom should i connect for my resolution.

Order#[protected]

I brought below item
Xiaomi mi a1 android one back cover [chevsleek series], 360 degree protection, [chevpremium powered - lifetime warranty] chevron soft silicon smooth te
After i had to return 04/11/2017 and it successfully deliver at
23 october 2017 06:28:36 pm new delhi in delivered
But i had not gate to refund.

Have recharged my jio number (+[protected] using amazon and have not received any cachback and vouchers as per mentioned in the offer. Please do the needful.

Order date 11-nov -17
Recharged plan 459

Order date 11-nov -17
Recharged plan 459

Order date 11-nov -17
Recharged plan 459

Order id :
[protected]

Please consider this high priority request.

Thanks,
Ram

Due to my utmost surprise my amazon ac hacked and new email i'd set for the same account. I am not able to login from my email id now as it shows not a registered email i'd with us. And top of all amazon don't have any customer support no where i can speak directly to them about my problem. Only option i have now is through mails. Since whole day i m trying to locate customer care nos but unable to do so bcoz no available on net has of no use bcoz they only suggest u to go on portal for ur problem. Please resolve this matter as i have to get block my credit card for same.

Order ID: [protected]

I ordered a bagpack of cost Rs1099 on 18 may 2017 and return it immediately due to size problem but still not receive money. And when talking with customer care they told me that talk to your bank, it's not our job we refund it and when talking with band they told that it's not our fault talk with amazon. I'm a student. Please help me...

I am not happy with Amazon service . Never purchase a product from them. I boycott Amazon and request to do so form my friend also. They are not delivering my product n even not refunding my money from last 25 days.
[protected]
its not worth blocking my money for 1 month.