Amazon India Complaints & Reviews

Ordered on 1 november 2017 order#[protected]

I have ordered sennheiser pc 8 over-ear usb voip headphone with mic (Black) 2 items on 1st nov 2017 in 4400.00 from amazon but it was not compatible for me so i returned both item by confirming refund with amazon agent. But i received return for only 1 item as 2200.00.
I called 4 times to amazon customer care and every time they just commits that the refund will credited in next 24 hours to your account.

Now today (30th nov 2017) 5th time i have called amazon person and told the same thing, he holds me for 2 minute and said refund will not issued because the product was found damaged at our warehouse? I relly shocked on this statement and after month they are taking side like this...

I have returned both product in well packed condition also the agent who came to pickup has checked both products and then taken without any query!!!

So today how this agent can say the product was damaged?

Please help me...

Hello, my name is shraddha. I ordered 2 kurti's on 9th oct 17. On 25th oct 17 i got sms that your two items returned for some reasons & will refund you. I did online payment method. Then again i got sms about refund of one item. I got only 1 item refund & other item is still showing dispatched. Now its almost 45days completing but i didnt get my refund. I am requesting you to check my order id & refund my money as soon as possible & also check about that item. I hope i will get my refund very soon. Order id[protected].
Thank you!

Sir I buy a product from amazon.But for missing parts i need to retun that.so amazon create pick ups for me .but still no pick up attempts and amazon did not take resposebility for that.amazon have to take resposebility and have to return my money anyhow.my order no is[protected]. And my gamil is [protected]@gmail.com
Thank you

My amazon order no.[protected].
I have placed this order by last 21st of nov, 17 & it was reached to be before 24th of nov, 17. But on 22nd of nov, 17, i got a sms from amazon that i will get my package by 27th of nov, 17. Then i track my courier on 25th of nov, 17 & as per amazon app tracking, my courier was in my city but still i didn't recd. It up to 27th of nov, 17 (As it was a birthday gift for by dear one whose birthday was on by last 27th of nov).
On 27th of nov i started calling amazon customer care & they assure that it will reach me within next 2 hour but it didn't. I call them number of time but all the time i they confirmed that i will get it by same day but during my last call to them i asked them to share amazon courier service address & contact no. Of gurugram (Where my courier was lying from last two days in my city) so that i collect my courier myself but they refuse & said that they didnt have address & contact no. Of amazon courier & even said that now i will get my courier up to 29th of nov, 17 & disconnect the call from their side (Customer care executive said that as it is their policy that if courier do not reach within specified time then they can take further two more days to deliver).

Today i again check my package on amazon app now it is showing that my courier will reach to me by 1st of dec, 17. (04 days delay from deadline)
Again i call on customer care & again asked about address & contact no. Then their executive provide me amazon courier service detail very easily.
I found that if customer care executive could help me by giving courier service address then why he refuse to help me.

This is arun vivin from chennai i’m a one of the amazon customer. Our family keep doing many of purchases in amazon. So we plan to celebrate my baby 2nd year birthday so planned to celebrate theme based celebrations so we decided mona theme based so far we placed oreded mono toy in amazon.
After long days back we have received courier from amazon day before yesaterdayz. We shocked after we opened that because on that parcel nothing in there just mt box i have attached that in this mail please check.

Amazon order id[protected]

Hello sir,
In last week i have ordered a winter blanket for me by the order id no.[protected]. I've also made the payment at that time. But the final product isn't dispatched to the destination. Kindly help to resolve this issue.

I have ordered 1 lakme lip crayon and an auslese card holder.. The total amount amounting to 734 which i paid through amazon pay balance to get rs. 75 cash back..2 days before the estimated date i received texts in the morning that both my orders are out for delivery.. After sometime i received my lip crayon and received a delivered message about it. However my card holder never came and at night i got a delivered message regarding that too..
I called up customer care twice asking the reason as to why my paid item didn't arrive.. They explained about some technicalities and that they have forwarded emails to some departments and added that they do not converse with the courier department.. Everything is online.
I need an explanation for this.. They are neither giving me a refund nor are they delivering the item which is an extreme necessity for me as it is to given to someone else.
Such an ill experience i had for the first time.. Please look into the matter asap.

Hello amazon customer service,
As reference below mail, we are sending transactions reference no. & merchant no. (Auth. Code)
Please see in attached snap photo.
Transaction remarks.
1. Bil/[protected]/pgmib-mobile pa/85
Merchant no.995225_ezetap 1599.00

2. Bil/[protected]/pgmib-mobile pa/85
Merchant no. 995613_ezetap 1599.00

Kindly this is details for transactions from my bank account.

Icici bank customers service team said to us it has successfully done two times transactions as above details.

We regret already i am "prime member" with amazon therefore i have not happy as this as experience.

Please take action as early as possible.

Thanks & regards,
Prashant sawant

On 24/11/2017 i place order two kitchen appliances,
Order date:-24-nov-2017 order # [protected]-5345105 and other orderorder date :-24-nov-2017 order # :[protected]. On 75/- cash back offer. I received both the product 28/11/17. But still now i have received only 75/- cash for one item but other 75/- cash back not yet received. Please look

Dear sir,

I have ordered tp link wifi booster on 23rd nove but not working and after that i will return created amzon for replacement, however the shipment is out for delivery two times but not delivered to me fake updates

After that had a converdation with amazon agent he said i created return not next 3 days am waiting for the pickup no one can came

Order no order #[protected]

Please look into the matter find the below screenshot for amazon representative conversation

Amazon is a fraud and cheater.
They took back the product 45 days back and did not return the money till date.
I tried calling several time over customer service and i was told, it will be refunded soon.
I waited for 45 days and today when i call them again and raise the concern
They blocked my number and also blocked my account from chat.
In past i have sent email too on the issuse but no feedback so far.
Following are the issues where the product was taken back and no refund is done so far.
Issue #1
Order #[protected], kvsfab women's denim kurta (Indowestern party wear _blue)[kvskr8105denim_m]
Sold by: kvsfab cost 789 inr

Issue #2
Order #[protected], home candy elegant print double bedsheet with 2 pillow covers - floral, multicolour
Sold by: cloudtail india private limited.
Home sizzler floral 4 piece eyelet polyester door curtain set - 7ft, brown
Sold by: cloudtail india private limited
999.00

On 24th of november 2017 i ordered one plus 5t in preview sale from amazon. On 27th of november 2017, the order was received. However on opening the box we found out that we received a packet of glucon-d nicely packed within the box with bill of one plus 5t. Upon contacting customer care they are terrible with reply and gave routine answer to conduct a inquiry instead of really solving the problem. For a commoner like me 32998 is a big money and company like amazon are cheating on commoner like me. Kindly help to get my money or my mobile.

As i purchased a product from amazon.in after 8 days i received a e-mail message that your product has been cancelled by you which i did not do.
I called customer service they said that it was cancelled by courier service but it still shows in tracking of product.
As i purchased the product for 12 rupees for 12 items.
I received invoice and a estimated date as 20-24 nov 2017.
But received a cancellation message.
As it was amazons error that of listing their product.
Even before placing order i notified about this.

I had placed a order (Order no.[protected] for one piece of lifelong power pro plus llmg03 750-watt mixer grinder with 3 jars on 14.12.2017 which was delivered to me on 17.10.2017 and i paid rs. 1798=00 through sbi debit card. But due to some problem in the mixer grinder i return this order on 18.10.2017 which was received by amazon on 21.10.2017.in turn refund of rs. 1798=00 was issued on 18.10.2017 but till date refund has not been credited in my account from which money was paid for this order.

My amazon order number[protected].. I have sent this item back via courier to the seller on address which the amazon has given me in my account. This is an old order. I have requested return of this item as soon as i have received this item. But they couldn't provide me the pick up from my home. And i didn't have idea about address to which i can send this. Amazon representative kept saying that they have transfered refund amount to my bank account but i don't get it yet in my bank account. Before 7 days i just checked my account and found address so i have sent the item via courier. But still no any reply from amazon or seller or dealer. And i am getting panic about my refund. This is the worst experience from amazon..

We recently made a purchase on amazon for bigapple trolley. It was sold by tools centre. We received a totally different product.

Order id is[protected].

On contacting bigapple, we got to know that they do not manufacture this product that we had received.

We have attached photo of the trolley we received and also of the one that we ordered.

Please block such fake sellers

I have purchased a product from amazon and during the time of purchase, it was showing free delivery and free return. But when i find the need to return it, they are saying to parcel it on my own and no one is going to collect the product at my home. More they will refund only maximum 100 rupees, no matter i have to pay 150 or 200 for it. So first why they said free delivery and free return, second they should mention early while taking order that our person cannot collect the product from this location, nd you need to parcel it back in case of return. I have bough so much from amazon, but now i am scared to to so in future. It's time to find some other service providers now.

Order id - order #[protected]
Product - egate i9 led hd projector

We requested for return and its been a month already, the amazon customer care keeps assuring they will come and pick up. Its for my parents in law and they are old people. They kept them available for the pick ups everyday. Its really hurtful to see how commitments are shattered by the delivery people and now they are asking my inlaws to drop it at the courier center. That is not professional at all and needs immediate attention.

Hello
We had order one item from amazon but you give wrong item so as per policy
We send that wrong item to you via currier but have not get our ordered
Item.
Following are the order details
Order date-27 aug-2017
Order#[protected]
Price paid rs.895
We got cofie maker insted of automatic cordless iron
Send us right product or send my money back 895+140 postage.
If you cant do this then we are going to hire case against you in consumer
Court

Hi sir,

I order floaters from amazon india of size no. 7 on 20 november 2017 (Order no.[protected]). But they send me wrong item i. E, floaters of size no. 10 and shoes of size no.10 which was not mine from the order which i placed.
I call amazon team to replace the item which i have placed. But they said that price of floaters has been raised and now it is costing rs.840, but the same floaters which i ordered on 20 november 2017 cost me rs. 500.
They are saying me to return the item and get your refund, but i don't want to get refund my money. But instead i want the item which i ordered, since it was costing me low.
Does it mine fault now that the amazon team has delivered me the wrong item and now they are saying me to buy it again at higher price.
Off course consumer complaint team, this may be small matter for you, but it really can be hazardous if looking on big scale.
I request you to look into my complaint, and this is rowdyism from amazon team.

Regards,
Mahesh
+91 [protected]