Amazon India Complaints & Reviews

On october 17, 2017, being dhanteras i ordered carats for you 22 kt gold pendant order id:[protected]. The item was delivered on 05.11.2017. However to my stock and surprise the pendant was not that of gold but made of some cheap white metal. So immediately i raised a return request. The seller called me the next day to tell that there was a fault from his side and instead of gold, platinum pendant has been sent. Still i requested for return and refund. When the courier boy came to pick the item he refused to take the item as it was not gold.
The issue was raised with the seller immediately as the amazon site states that refund will be done after return of item. The seller again contacted and asked to raise a pick up request again. He also informed that the item does not have to be shown to courier boy as these items are opened under cctv.
With great difficulty i again raised a request for pick up of the item on 20.11.17
The courier boy again insisted on item being shown and refused to take it back.
I have been trying to contact amazon customer care at[protected], [protected] and[protected]. But unable to contact. Reply is we are unable to find your order.
There appears to be no resolution from amazon or seller. I feel cheated and mentally harassed for no fault i mind. My funds of rs 3300 are locked. It appears there is a nexus between courier agency, amazon and the sellera and this modus operandi is being used to cheat the customers. It is requested that my hard earned money of rs 3300/- be immediately returned. My sentiments attached with ordering the item on dhantetas stands shattered and request you for additional compensation for harassment and time i am spending in getting my money back.

I purchased fila unisex farli walk plus 4 pea sneakers - 5 uk/india (39 eu[protected] under order #[protected]. On delivery i got the damaged packing with dirty shoes along with the letter from amazon attached here. Kindly help me in determining the authenticity of this product as i have doubt on it because of the letter.

I made a subscription for 5 household essentials in april or may 2017 and since then deliveries were made before time with acceptable issues which used to be addressed on timely basis.in the month of october, i made a call to request for the delay in delivery of the items as i was traveling abroad and to which the agent promised to delay the delivery from 4th oct’17 to 19th oct’17. But to my surprise on 22nd oct’17 when i spoke to the customer care, i was informed that the delivery was canceled as it was late enough. Now, this is like cheating the customer by putting in fake promises. I have been a loyal prime customer but there is no justice even after talking several times and then there are other technical issues which again is put on customer, why? Please tell me what should be done and why i should not write back to jeff?

Anurodh gupta
[protected]

Order no.[protected]. I havent got my earphone in the package "audio-technica ath clr100bk in-ear headphone (Black)" pricing rs.674.
When i complained amazon company about my issue, they said me to wait as they will be investigating the issue. But at last they said after 5 days of wait that they cannot provide me the product or refund on this product. The reason was that they delivere me the product. They are just ignoring my complain.
Please resolve my issue.

I had returnd a pair of shoes from amazon and they wer picked up on 31st october 2017. Refund was initiated on 3rd november 2017 and till today that is 21st of november 2017 i haven’t received any refund in my bank account. The customer service department of amazon is useless. Not at all ready to give us answers. It is very frustrating.
Order number[protected]

AMAZON INDIA charged me rs. 100 for same day delivery but product came after 4 days and that too after my complaint to customer care.

i ordered product on 18th and it has come on 21st.

No where on their page it was mentioned as to what is "one day delivery" and in common customer sense when they read "pay 100 and get one day delivery" means that one day from placing of order.

However, to surprise justification of team AMAZON INDIA is that one day is counted from date of dispatch of product i.e. they can put my order pending for dispatch for days or weeks and still call it "one day delivery"
and they do not mention or clarify this thing.

Thus, not only there is negligence, carelessness, delay, deficiency in services, there is clear cheating and fraud by AMAZON INDIA

I want my fees of rs 100 refunded as it was not one day delivery and also I want damages for all the mental agony and stress and delay in product and defect in services.
Most importantly I want them to accept their fault and give apology letter as well as mention on their site clear terms about one day delivery.

Hello, for my order #[protected] didn't receive the mobile and instead of mobile there was sponge wipes in the packet . I have opened the packet in front of delivery boy only . When I told the delivery boy he asked to checked with customer care .I have talked multiple times with CC and they told with their investigation item is already delivered. I don't know whom you have delivered . Please refund my amount or deliver the correct
item. Hope you respond and check the issue throughly.
Sachin

I bought a set of 6 (14cm diameter) king international stainless steel bowls as per their display.
They delivered me only 10cm dia bowls. I returned the same for replacement. But they again delivered the same bowls.
So again i returned the same for refund of my money paidby me through hdfc cr card in oct end 2017.
Afterwatds they did not aknowledge acceptance of return in 2nd time on nov 10 2017 and yet to refund my money.

Dear sir,
I purchased a 1 of brandonn newborn combo of furry glacier hooded smily baby blanket and premium glacier hooded baby wrapper (Pack of 2, pink & beige) from amazon. This product dosenot have any mrp but in product displayed by amazon was, price is rs 1799 after discounted its 499.

I had placed an order for a blue air air purifier on amazon india on 15th nov which was fulfilled by the seller on 17th nov. On 17th nov i had requested for a cancellation and a refund because the family situation had changed and i no longer needed it. But it is a shame to see how the consumers are hassled both by amazon and the seller. I have never experienced such a bad customer service. Does the customer not have a right to change their mind and get a refund. I was tossed between the seller and amazon.
They have refused to cancel my order. I wish i was i india and could take this further but unfortunately my parents are alone in india and i cannot let them go through this hassle.
Its a shame.

When the price was rs.20, 989 on their website i have ordered this with prior asking them is there any defects/new/refurbished for that product. After getting a confirmation (A new one) i have placed that order. After a week amazon itself cancelled my order from their end because of price difference and asking me to place a new order where as the price has increased to rs.25000 now. Apart from that amazon is not initiating refund of my money when the order has cancelled by them and asking me to wait for couple of days. I don't understand why they are asking me to wait now and when i am asking them mention a reason why you're holding my refund, there is no answer from them and trying to avoid my question.

Respect sir
My name is shekhar i am ordered an y66 flip cover but the amazon is delivered a duplicate cover i this amazon company is fraud company that's y pls take action on to company in my cover there is no iskan i am totally disappointed about amxon so pls help me my order number is

[protected] order number

Chutiya bna rhe h amazon wale.
Abhi tk ka sabse ghatiya phn hai 10 or g
Sala bolte h rear dual camra bhosri ke 1 hi camra h 1 to false dia h
Front camra bolte ha ki 16mp bhosri ke 2 mp bhi nhi.
Or bhosri ke amazon wale bolte h pese wapas nhi honge badle me fr se yhi phn milega.

Me to kehta hu ye phn kv nhi lena.
Or jisne jia ho wo sab consumer fourm me amazon ke khilaf case kr de.

Ordered motorola e4 using cod option. On getting the product the delivery guy said that if you pay using visa card you will get 10% cashback so was written on the box. Hence i paid through card. But after 1-2 week no cashback was credited and when i reached out amazon customer care they said the offer was expired on 31st oct. But i ordered the product on 4th nov and it was also shipped on that particular day so if the offer was expired than why was the offer mentioned on box and even if it was mentioned than why was expiry date for the same offer not mentioned on the box.. Don't try to fool the customer with false offer. Look in to these and solve this issue.. Also being a prime member hardly got any of the product delivered in 1-2 days.

I searched for Mi note 4 on Amazon and it shown me mi 4, that time i could not found any difference in MI note 4 and MI 4 and ordered MI4 wrongly both the phones are same in brand name and configuration, I made payment through credit card when I received the phone then I realized that phone size is smaller than what I have ordered for, I had ordered for 5.5 inch screen size but received 5.00 now I want to exchange the same but they (amazon team) are not supporting, if their site doesn't find difference between MI note 4 and MI 4 then how could I, I don't want money back just want to buy Mi note 4 of same configuration, also on box detail it is written 4gb ram but in actual showing 3.5 gb total ram and free ram 1.7 gb only, my registered id on Amazon is [protected] and [protected]@gmail.com my order no. Is[protected], it is also written there Returnable until Nov 30, 2017 but they are not even ready to exchange

I ordered one Bengal handloom saree from amazon.. I paid through online..when I get that one what I ordered I didn’t get that one which one price does not mach with the price .. I file the return request .. but saler is not ready to pick up the saree from my house and amazon not ready to pick up from my house ..
My question is why amazon advatising those items who can’t assess by amazon..
Payment time why amazon is not giving information it can’t be refund from door step..
why they are not writing they are not responsible if anything goes wrong..
then buyer will decide buy or not ..

I bought a nintendo switch from a seller named electronics adda through amazon, in early november, worth ~ rs. 30, 000.

I received a box with a bag of ankur salt instead.

Amazon refuses to replace or compensate me for the order.

Amazon instead suggests that i place a new order (For which they will pay the price difference). However, i cannot do this as the rs. 30k i paid is still with amazon....

I was delivered an empty box today that was supposed to contain 5 mini fuji films with a total value of 3599 rupees. I signed for it and then realised the box seemed light. I asked the delivery man to open it in my presence and it was empty. It was well sealed with amazon tape. I asked for my cash back i had just handed over and was told to call amazon which i did. Amazon told me that i had to wait until the 24th as they needed to launch an investigation. I was very unhappy with this policy and did not find this a satisfactory response particularly as the delivery man was in front of me and had my cash in his hand.

I had ordered a godrej locker and a air blower through amazon total amounting to 5298 on[protected] for which the payment was done by card. The amazon delivery guy charged me twice for the transaction saying there was a failed payment and money will be credited back to my account soon. Not taking his word for granted i called amazon customer support right away, they told the same network issue and failed payment and that the money will be credited in the next 3-4 working days. I checked on my account to see if i received the credit or not yesterday which was the 19/11/17 almost 20 days after the transaction was done or not, to no surprise i found the money had not come. I again called their customer support to check the same. They said they will work on the same and revert back with 6 days. I again got a call from their call center last saturday 18/11/17 asking for any proof of the double debit. I sent them a mail on the same, again they say they will take another 2-4 working days. 20 days on they are using my money and not refunding. Can you help?

Moto z play handset i broght this amazon site but this is manufacturer fault than am trying return request and they inform me that self courier services available so am follow their instruction and send my product on dtdc courier and that was done almost but my money was not refund and am try to call customer care service but they did'nt receive and not to call back again. Am so worried and nervous, no refund status...