Amazon India Complaints & Reviews

Im purchaseing micromax canvas dodle.2 mobile phone from amazon online. Site. But they send me difected product. Than i. Call amzon custemer care thay cant help me. Sir i want my money back. Please do some thing for me. Jab maine wo product liya usme mujhe 1 yreas ki warranty likha tha.. But abhi 1 month main he phone main jab problem aya to jab maine phone micromax care center liya to unhone servicing karna sa mana kara diya. Unka khna tha ki ya product 2 years pehle he band ho gya hai uski vo koi service nhi daaa sakta. But amzon na uss product main 1 year ki waranty dee hai.

I have ordered mobile from amazon.in the mobile is present but the charger is missing and they are not ready to refund for the missing item as well, when i have got it from local market. And their customer service is so arrogant in replying and they are not ready to provide support also. See what their chat representative did below:

Surabhi: as there is no additional action we can take over this matter, i am forced to release this chat.
Thank you for your understanding. I would like to express my gratitude for the patience you've displayed so far. Thank you for contacting amazon. We hope to see you again. Have a wonderful day. We wish you a very happy shopping with us ahead :)
We aim to make your shopping experience a pleasant one.

And attached the mail conversation as well.

My name is avinash gupta,
Registered amazon account no. - [protected]
My order# is[protected] purchased on 15 november 2017 shipped with tracking no.[protected] which was delivered by amazon agent ([protected]) on sunday 19 nov.
When i opened the packet i found that there were 2 phone boxes in that packet - one was redmi y1 lite of rs 6998 and another was redmi y1 32 gb of rs 8998. The redmi y1 lite was fully
Sealed packed but the redmi y1 32 gb was not sealed packet, its outer plastic wrapping was opened and also the one of the two seal of the phone box was opened and it was then
Pasted by fevicol, it was clearly visible that the box was pasted with fevicol and it was also light weighted, so i called amazon instantly and they transferred my call to investigation team, then they
Asked me about the problem i told them everything then they asked me to open that packet on the call itself, i said them no i wont open as may be later they will doubt on me, but they forced
Me to open the packet on call so i tried to open packet but as it was so hardly pasted with fevicol that i needed to use knife to open the packet (I also have the video proof of this -
I was making video while talking to amazon cc), when i opened the packet i found that there was lifeboy soap and there was no phone as well as data cable, the box contained only charger
Adapter, then they forced me to open another phone box which i received with same packet, so i opened that also during call (Video available) and it was fine, redmi y1 lite was
Already sealed packed and when i opened it then the box was ok, everything was there. So amazon agent registered my complained for this fraud, also i called that delivery boy instantly
But his no. Was switched off that time, also the box packing which i received was properly taped from outside but when i saw from inside there was a mark of fevicol pasting inside the
Cardboard box packing so it was pretty clear that someone has already opened the box with some trick and stolen phone from inside and then pasted using fevicol and delivered
It to me. Amazon agent asked me to wait 3-5 days, i called many times in between too but today 24 nov after 5 days, when i called them, they said that the investigation has been
Done and they says that the packed was completely delivered to me hence they close this case. How can you do that amazon? I here had received an empty box and my 9000 rs
Is lost with you just like that. How can you really do this, i am not wrong here i am having video proofs available with me, and its completely a case of fraud which happened with
Me by your side, i have ordered many products from your website but never faced any such problem, i request you to please refund my money please please amazon refund my
Rs 9000 in my bank account please, i had already updated aadhar card and back account details, please don't do this with me, i cannot bear a loss of rs 9000, i am just a student
So please check again and relaunch a complaint for it please amazon, i know that this fraud is done by some amazon agent only because company sends the right product from
There side but at the time of transportation or delivery they do all this fraud, please help me amazon i am in big trouble, please refund my money asap please help me. If you need
Any proofs or any of my document then please let me know or call me to discuss the details
*
This was the mail i send to amazon but they replied with -
—
This is with regards to the order #[protected].

As per the investigation reports generated unfortunately we will not be able to issue you any replacement or refund for this product.

We have fully investigated this matter with the carrier and we got the confirmation that the package has been delivered successfully to the provided address.

Moreover the warehouse has confirmed that the order was complete when it left our fulfillment center and the courier has confirmed that the package was intact when it was delivered to you.

Based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time.

I would like to confirm that we won't be able to assist any further on this issue.

_-
I am really in trouble right now, i cannot bear this much loss. Please someone help me, i don't know weather this fraud was done by the packing side or from the delivery boy side but i received soap in the box, i also have video proof. Please help me what should i do now, and how will i get my money back.

I ordered a saree from amazon and filed a return for it on 17 october. It' been above a month that no one has came to collect the parcel. This kind of behavior is devastating and is I didn't expect it from amazon. Hope you get the situation fixed soon! A reminder for you, you are loosing your customers with this kind of act.

Order id[protected]:
1 of nikon d5300 digital slr camera (Black) with af-s dx 18-55mm vr ii and af-s dx 55-200mm vr ii, double zoom kit with card, camera bag [asin: b00i4sfze6]

There was consumer offer (Power pro bag pack) along with the nikon camera which not never delivered. Attached is the screen shot of the offer

I approached amazon agent which was useless. They asked me to contact seller.
I have done that, now seller asks me to contact amazon again..

Why r u wasting my time. I dint ask for something which i am not supposed to.

I cant waste my time. I need a resolution right away

One of the worst services i have ever seen

I purchased vr launch bundle from "best deals and sales" through amazon-india. When i received the product it was not working. On informing the seller, i was told to return back the complete package in as it is condition i returned back the package. I paid courier charges of rs 1500 for returning the package by professional courier proservice tracking no pro5840617 dtd 26.10.17 i was refunded the product price but the couriier charges were not refunded.
In spite of repeated emails to the seller and to amazon along with copy of courier receipt (Attached), the courier charges of rs 1500 for returning back the defective product to the seller were not reimbursed to me. Amazon india simply forwarded all my mails to the seller without any action against the seller.

Praveen arora
Order #[protected]

I ordered a redmi y1 (Grey) or redmi y1 lite on 15 november, 2017. After waiting for 6 days, finally the order arrived on 21 november found that instead of sending the phone, your seller : appario retail private or rocket kommerce llp (Read fraudsters) had sent 3 packs of fena detergent. I'm attaching some photos for your reference. After this when i tried to contact your customer care, i was given no satisfactory response. I even told them to at least provide me a complaint no. Or provide a confirmation that they have registered my complaint, but still i did not get any confirmation. I request the higher authority to kindly take up this matter asap.

My name is danish. I have an amazon account with my mobile number [protected]. I dont have email id with this account.
Last few days ago i have ordered nivea body lotion worth rs. 810/-
I didn't receive the product & didn't cancell the product.
I dont know why they cancelled my order and gave me refund of 810 rs.
Since then my account is on hold.
I have 873.68 rs.in amazon pay balance.
I couldn't login in to my account

I m requesting to please unhold my amazon account as soon as possible.

Thanks.

Name - danish
Mobile number - [protected]

I have 5 amzn.com/bill wa charges on my credit card that appear every month around the 18th or 19th of the month. The amounts are quite similar in prices, but they do vary. Usually, the amount is about $37.00, but it raises my interest amount by $65, 47, i have no idea what the charges are for. I' appreciate some help to end these charges. I am a retired teacher on a fixed income and these charges are wrecking my credit account. What bothers me is i don't know what the charges are for — services? Products? I can't afford to lose $100 a month plus interest.

Respected sir,

I have ordered for a folding walking stick/ cane last week and i received order today. Inside pack there is no product. I hope you takecare of this matter and initiate the action required. That product was urgently required for my grandmother. The recieved order has only the packet or cover.
Cash was already paid online and the product cost rs.850.
I hereby attach my contact : [protected]

Your's kindly,
Rashad
Kerala india

First time hmlog amazon try krne ke liye soche toh ek saree select kre thik hai saree home deliver hua toh hmlogo ne bdmai check kra toh us mai defect nikla fhir hmlog ne unse cl kr ke bola toh unhone kaha ki thik hai hmlog exchange kr ke de denge de dijye fhir hmne de diya but 3 months se upr ho gya but abhi tk sareeni mili smjh ni aa rha hai ky kre plz.. Help

Hello team,

This mail is regarding my phone issue. Yesterday you guys had a sale for redmi y1 i ordered y1 64 gb but instead you guys send me redmi y1.
This is cheating i am not sure how you changed the model at the time of check out. The product was changed at the time of checkout. I am not responsible for a miss by your application.
Now i am not getting an option to send it back.

Either process a refund of replace it with redmi y1 64 gb phone

It is asking me to install a stupid app that is very pathetic. Cancel it right away.

I want my money back.

Regards,
Falguni
Call number:[protected]

I have placed an order on 2/11/2017 Panasonic P11 Compatible Bluetooth Multimedia Speaker but you have sent me Fivestar Brand - chinese speaker with different color & FM button was damaged and not in working condition. I applied for return my item was picked on 7th Nov 2014 from my home but yet today I have not got my correct product. It is still under process.

Eeven no one is giving me any updates. No customer care phone facility works it is really pathetic.

I am really very sorry for placing order and in future I will not place any order.

Pickup Tracking ID:
[protected] dt.7/11/2017

order (#[protected] of "Panasonic P11 Compatible...

I want to buy a jiofi m2s by amazone . I paid rs 999 by on line. The amount was cut form my account. After few hours I receive a massage that my payment has failed. I contact customer care of amazone. They told me that the amount refund in three or four days. I call them four or five time but can't take sufficient answer. My amount is not refund till today.

Booked a simple mobile. The person came to deliver gave the cover and ran. We did not doubt him but we opened, there was stone and charger.

Gave complaint on the same day but after one month also no response.

The same day after lodged complaint, assured for new mobile of the same model. But today 23 Nov 2017, no call or no reply from the seller of from Amazon.

Hi today ur delivery boy called me at 0730 pm and told me me i was trying to call u frm morning if my no. If he could not contact me frm morning its not my fault whn i got a call i upfrontly called him he was too rude on the call. I am trying to call u frm morning and nw what u want me to do shall i come nw or tomorrow and i have submitted the cash i will not accept the cash payment nw u have to pay by card. I was surprised by his behavior...

1 Bought TCL 32 LED TV on[protected], But Last Week I Noticed A Horizontal Green Line
Since Then I have Complained To TCL Service Center but no Response
They keep telling person will come but no is seen ...

COMPLAIN NO:- 7934201

please Refund

Dear sir/madam,

I purchased redmi 4 mobile handset by amazon e-commerce website on 07th nov.2017 by paying with debit card inr.6998 and got delivered by 12th nov.2017 but the handset was defective.in that case i returned the handset to amazon on 15th nov.2017 and amazon issued refunded on 15th nov.2017 against reference #916813. Now a day i'm still waiting for my refund into my account.

I ordered lotto shoe through online on amazon.com. ordere id:#[protected]. i received the item but it was small in size and ordered for pickup.they alredy pickedup my item but they did not mentioned over there.update my status..i ordered to return puma shoe actually i ordered for 10size but i got 6size so i ordered for return order.one person came from godavarikhani ntpc amazon and took my puma Shoe along with that we gave lotto also but he update only puma shoe and not lotto but he took both at a time he update only puma shoes so i got refund for puma but not even update for lotto.lotto it was showing that its alredy delivered. delivered but again we have given you.lotto i want 10size of shoe.pls update the status u pickedup my item of lotto shoe.i was trying to customer care.it was not connected.

Hello sir
Order no[protected]. I bought vastra skirt 22nd september from amazon. And i returned 27 the september. I paid cash on delivery 2656 rs. But u r not refunded my money back. U r customer service is very poor. I send u all the details but u r not help. I don't understand two months is enough time to investigate but u should not refunded my money back. U people harrased customer. Very bad experience. I send u emails and calls but u r not able to solve my problem. I really disappointed.