Claimed

Amazon India Complaints & Reviews

www.amazon.in

1

Updated: Apr 4, 2026

Complaints 20353

Resolved

1484

Unresolved

18869

Bad 😕 It seems that Amazon India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Amazon India

Having problems with Amazon India?

File a complaint and get it resolved by Amazon India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Online Shopping

Amazon India

Amazon India reviews & complaints page 641

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Website: Amazon.in

I purchased vr launch bundle from "best deals and sales" through amazon-india. When i received the product it was not working. On informing the seller, i was told to return back the complete package in as it is condition i returned back the package. I paid courier charges of rs 1500 for returning the package by professional courier proservice tracking no pro5840617 dtd 26.10.17 i was refunded the product price but the couriier charges were not refunded.
In spite of repeated emails to the seller and to amazon along with copy of courier receipt (Attached), the courier charges of rs 1500 for returning back the defective product to the seller were not reimbursed to me. Amazon india simply forwarded all my mails to the seller without any action against the seller.

Praveen arora
Order #[protected]

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 282005

Website: amazon

I ordered a redmi y1 (Grey) or redmi y1 lite on 15 november, 2017. After waiting for 6 days, finally the order arrived on 21 november found that instead of sending the phone, your seller : appario retail private or rocket kommerce llp (Read fraudsters) had sent 3 packs of fena detergent. I'm attaching some photos for your reference. After this when i tried to contact your customer care, i was given no satisfactory response. I even told them to at least provide me a complaint no. Or provide a confirmation that they have registered my complaint, but still i did not get any confirmation. I request the higher authority to kindly take up this matter asap.

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jaipur, Rajasthan, 302003

My name is danish. I have an amazon account with my mobile number [protected]. I dont have email id with this account.
Last few days ago i have ordered nivea body lotion worth rs. 810/-
I didn't receive the product & didn't cancell the product.
I dont know why they cancelled my order and gave me refund of 810 rs.
Since then my account is on hold.
I have 873.68 rs.in amazon pay balance.
I couldn't login in to my account

I m requesting to please unhold my amazon account as soon as possible.

Thanks.

Name - danish
Mobile number - [protected]

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: AMZN.COM/BILL WA

I have 5 amzn.com/bill wa charges on my credit card that appear every month around the 18th or 19th of the month. The amounts are quite similar in prices, but they do vary. Usually, the amount is about $37.00, but it raises my interest amount by $65, 47, i have no idea what the charges are for. I' appreciate some help to end these charges. I am a retired teacher on a fixed income and these charges are wrecking my credit account. What bothers me is i don't know what the charges are for â€” services? Products? I can't afford to lose $100 a month plus interest.

View replies

M

mdalton1046

Nov 16, 2018

Charges on my account that i have no idea what it was for and i do not remember ordering anything from amazon the amount was for 13.99. and this was taken out of my account on 10/16/18. and the number is[protected]. and i would like a refund for amount taken out of my account

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kannur, Kerala, 670102

Respected sir,

I have ordered for a folding walking stick/ cane last week and i received order today. Inside pack there is no product. I hope you takecare of this matter and initiate the action required. That product was urgently required for my grandmother. The recieved order has only the packet or cover.
Cash was already paid online and the product cost rs.850.
I hereby attach my contact : [protected]

Your's kindly,
Rashad
Kerala india

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: amazon.in

First time hmlog amazon try krne ke liye soche toh ek saree select kre thik hai saree home deliver hua toh hmlogo ne bdmai check kra toh us mai defect nikla fhir hmlog ne unse cl kr ke bola toh unhone kaha ki thik hai hmlog exchange kr ke de denge de dijye fhir hmne de diya but 3 months se upr ho gya but abhi tk sareeni mili smjh ni aa rha hai ky kre plz.. Help

Amazon India customer support has been notified about the posted complaint.

Nov 24, 2017

Updated by Damodar Nag it's not upto 3 month it's complete 1 year plz.. solve are problem

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110096

Website: amazon.in

Hello team,

This mail is regarding my phone issue. Yesterday you guys had a sale for redmi y1 i ordered y1 64 gb but instead you guys send me redmi y1.
This is cheating i am not sure how you changed the model at the time of check out. The product was changed at the time of checkout. I am not responsible for a miss by your application.
Now i am not getting an option to send it back.

Either process a refund of replace it with redmi y1 64 gb phone

It is asking me to install a stupid app that is very pathetic. Cancel it right away.

I want my money back.

Regards,
Falguni
Call number:[protected]

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 201301

Website: www.amazon.in/gp/css/order-history/ref=nav_nav_orders_first

I have placed an order on 2/11/2017 Panasonic P11 Compatible Bluetooth Multimedia Speaker but you have sent me Fivestar Brand - chinese speaker with different color & FM button was damaged and not in working condition. I applied for return my item was picked on 7th Nov 2014 from my home but yet today I have not got my correct product. It is still under process.

Eeven no one is giving me any updates. No customer care phone facility works it is really pathetic.

I am really very sorry for placing order and in future I will not place any order.

Pickup Tracking ID:
[protected] dt.7/11/2017

order (#[protected] of "Panasonic P11 Compatible...

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I want to buy a jiofi m2s by amazone . I paid rs 999 by on line. The amount was cut form my account. After few hours I receive a massage that my payment has failed. I contact customer care of amazone. They told me that the amount refund in three or four days. I call them four or five time but can't take sufficient answer. My amount is not refund till today.

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560033

Website: www.amazon.in/gp/your-account/order-details/ref=oh_aui_or_o00_?ie=UTF8&orderID=405-1226678-04123

Booked a simple mobile. The person came to deliver gave the cover and ran. We did not doubt him but we opened, there was stone and charger.

Gave complaint on the same day but after one month also no response.

The same day after lodged complaint, assured for new mobile of the same model. But today 23 Nov 2017, no call or no reply from the seller of from Amazon.

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi today ur delivery boy called me at 0730 pm and told me me i was trying to call u frm morning if my no. If he could not contact me frm morning its not my fault whn i got a call i upfrontly called him he was too rude on the call. I am trying to call u frm morning and nw what u want me to do shall i come nw or tomorrow and i have submitted the cash i will not accept the cash payment nw u have to pay by card. I was surprised by his behavior...

Helpful

61 other people found this review helpful

61 found this helpful

Address: Raigad, Maharashtra, 410218

1 Bought TCL 32 LED TV on[protected], But Last Week I Noticed A Horizontal Green Line
Since Then I have Complained To TCL Service Center but no Response
They keep telling person will come but no is seen ...

COMPLAIN NO:- 7934201

please Refund

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110037

Dear sir/madam,

I purchased redmi 4 mobile handset by amazon e-commerce website on 07th nov.2017 by paying with debit card inr.6998 and got delivered by 12th nov.2017 but the handset was defective.in that case i returned the handset to amazon on 15th nov.2017 and amazon issued refunded on 15th nov.2017 against reference #916813. Now a day i'm still waiting for my refund into my account.

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Karimnagar, Andhra Pradesh, Ts

I ordered lotto shoe through online on amazon.com. ordere id:#[protected]. i received the item but it was small in size and ordered for pickup.they alredy pickedup my item but they did not mentioned over there.update my status..i ordered to return puma shoe actually i ordered for 10size but i got 6size so i ordered for return order.one person came from godavarikhani ntpc amazon and took my puma Shoe along with that we gave lotto also but he update only puma shoe and not lotto but he took both at a time he update only puma shoes so i got refund for puma but not even update for lotto.lotto it was showing that its alredy delivered. delivered but again we have given you.lotto i want 10size of shoe.pls update the status u pickedup my item of lotto shoe.i was trying to customer care.it was not connected.

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

Website: Amazon.in

Hello sir
Order no[protected]. I bought vastra skirt 22nd september from amazon. And i returned 27 the september. I paid cash on delivery 2656 rs. But u r not refunded my money back. U r customer service is very poor. I send u all the details but u r not help. I don't understand two months is enough time to investigate but u should not refunded my money back. U people harrased customer. Very bad experience. I send u emails and calls but u r not able to solve my problem. I really disappointed.

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Kindly refer to order#[protected], ordered on 16 november 2017,
Shipping address: telemba ningombam; 538/ second floor; 11b;
Chandigarh, chandigarh 160011
And the delivery note :
Delivered on 20 nov
Ordered 16 nov shipped 17 nov chandigarh, chandigarh package was handed directly to customer the delivery receipt was signed by telemba ningombam

My complaint is that the item is not yet received. Telemba himself has no knowledge about that and he is not the signatory. Kindly check up the matter at the earliest possible time.
With regards and trust to amazon india

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 122001

This is in concern of the order no[protected] dated[protected]

I have return this order on the return mailing mention address on the site to the particular vendoe "vokin biotech pvt ltd" as suggested by the customer care officer of amazon

Now i m requesting my refund of this return order more than 2 months but this is the pathetic service given by amazon as they can deliver the product within one day but they take months to process the return request

My courier packet details and bill is attached here with.

Kindly process my refund money to my saving account as these services are not expected from amazon as we are the permanent client of this site

With regards
Deepti jagga
[protected]

Amazon India customer support has been notified about the posted complaint.

Nov 29, 2017

Updated by jaggadeepti This is extremely annoying at part of amazon services that they deliver the product so fast to eran money and at case of defect or rejection they are not taking any steps to refund the money back to the consumer as i myself return the product to amazon as they advice

I am asking my money to get refund after being a regular cusomer of amazon this kind of treatment i am getting that they are neither replying me back on my emails nor they are contacting me to update me the status of my refund

please refund my money as the courier and the bill details is attached here with my compaint.

With Regards
Deepti Jagga
[protected]

Dec 01, 2017

Updated by jaggadeepti Refund required for order :[protected]

This is in reference to my complaint for amazon pathetic service in refunding the money against the returned product.
Would you please update my the status of amount pending with amazon for refund of my return product as still i have not got my money credited into my account

With Regards
Deepti Jagga
[protected]

Dec 01, 2017

Updated by jaggadeepti Refund required for order :[protected]

This is in reference to my complaint for amazon pathetic service in refunding the money against the returned product.
Would you please update my the status of amount pending with amazon for refund of my return product as still i have not got my money credited into my account

With Regards
Deepti Jagga
[protected]

Dec 11, 2017

Updated by jaggadeepti Is this the response I should expect from Amazon complaint forum that I have returned the money but not refunding the money
Would you please take immediate action or I should complain to consumer court about it

View replies

J

jaggadeepti

from gurgaon, Haryana

Nov 24, 2017

This is totally surprising for me that one person from amazon called me for taking back this compliant with assurance that they will refund the money in 24 hours but now gain its been 2 working days as i have not got any refund in my account

please refund the money as its been more than 2 months i am demanding my own amount as i have returned the product also

With Regards
Deepti Jagga
[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh, 201010

Website: amazon.co.in

Pathetic seller.. Sent me defective products, now not consider my return request. Please take the action, now i am pissed off, i am using your website from last 4 years, but this time i am feeling cheated... I believed on amazon so purchase the product from their behalf, really not knowing that how to differentiated seller products and amazon product. As per record i had purchase the product on 30% off, but your seller saying we have already given you 50 % off.
I am requesting for refund beacuse seller sent me different different sizes product and even one cutt on cover. But seller not accepting my return request.

Amazon India customer support has been notified about the posted complaint.

Nov 21, 2017

Swapnil Chougale's response Defective service...ðŸ˜¢

View replies

S

Swapnil Chougale

from Bardoli, Gujarat

Nov 23, 2017

Product return date given to me was 22/11/2017 but yours company agent has not came to receive the product from me. Whole day I was waiting for this purpose.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Nainital, Uttarakhand, 263001

My name is hemant bhatt i have ordered one leather jacket 12th of november
My order iâ€™d is[protected]
But problem is that. Jacket is not dispatched till 22th of november
I want this jacket 25th of november but you guys are too lazy
This is very bad experience from amazon why are you so late your service is very poor day but day and your representatives are too rude
My phone no is [protected]
Email - [protected]@rediffmail.com

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: amzn.com/primeWA

I have been charged $14.38 on my MC for a PrimeWA membership with Amazon Prime Membership that I have not authorized.

On reviewing their website, it indicates that I am not a member. What are they charging this amount for? I have purchased articles before from this website but have never had membership charge.

I request full refund.

JK

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines