Amazon India Complaints & Reviews

I purchased a detek weighing machine from amazon on aug 29, 2017 for rs.725 and paid cash on delivery. After opening i found it was a wrond non branded product was sent. I returned and was replaced with same non branded product again. Second time they gave me a returnless refund when i asked to take the product and refund my money. This happened on sep 10, 2017. I am following them since then but still my money is not refunded. They asked me to check my bank and i also did that and sent mail response from my bank also. Still no reply or no action.
I am really frustrated by following them and sending mails.

I need my money immediately. I can provide all email conversation even with my bank.

O 18th october i received my order for super car reverse horn from amazon. I was surprised that cloudtail seller sent me an defective item. I tried connecting it with 12v dc supplybut it wont work. I contacted amazon then but they took my words casually. I have sent all the images of the faulty product and they are still not refunding my money. # you amazon.

I had purchased the lg g6 full vision (Astra black) mobile online from amazon india ordered on 29 april 2017 & order no.#[protected]. At that time offer was cash back of rs 7000/- if we purchased in that time & same advertisement is published in the daily news paper. Same paper cutting photo is with me, same was ordered by me in prescribed time & i got the handset & paid the amount by sbi credit card.
As per there conditions after three month i called amazon regarding my cash back offer & they told me that it will take 3-4 days more and complaint has been forwarded to concerned department, from that day i had complaint many times in last 3-4 months. I had send them e-mails also they responded me and again assured me that it will done in 48 hours. Last e-mailed was send by me on 28/10/2017 and again they given me reply that same amount will be credited in bank account with in 8-10 days.
But after 20 days of my complaint nothing has been done neither they replied me nor they credited the said amount in my account by amazon india.
Now i wish to file a case against the amazon india regarding my cash back of rs 7000/- and also harasshed me. I also want to filed case of harrashment against them.
Please look in to the matter as early as possible
Thanking you

I had placed an order on 10th november but it was cancelled automatically on 13th november. I had paid the money through sbi net banking but till now i have not received any mail and refund. What the hell amazon is making. I called to amazon customer care, they gave me an another number to call. When i called, i was frustrated because it was only a scam.

How people will believe amazon. From now i never believe amazon and i will never pay money before delivery. I will always order cash delivery.

My gmail address: [protected]@gmail.com

My order:[protected]

Iball rocky over-ear headphones with mic

I ordered maybelline new york dream matte mousse foundation porcelain ivory 1 and i received a used product with diff shade classic ivory 2. I want compensation for this and put a complaint against amazon. Firstly they make my order late after continuous follow up they provide me a wrong or used product... I want my product which i hav actually ordered or compensation for customer harrasment

Order id: [protected]

I had purchased one wall clock through order no[protected] and this clock is now not in working condition for last two weeks..

My money has wasted.. I had paid all money on delivery date. After just 10 to 15 days it stopped working..

I want solution for this immediately..

Reply and solve my issue as soon as possible/..

I had earlier purchased many products from amazon and other online purchase portals.
I had never such kind of bad experiecne.

Kindly resolve my problem at the earliest..

I shri sharma ordered the following product but till not received and got the message that product is delivered. (The required amount is already paid by online)

Product : fabmaza pista georgette embroided semi stitched lehenga choli for girl party wear gown (Free size_7 year, 8 year, 9 year, 10 year, 11 year, 12 year ag sold by: myozz creation)

Price : 499.00
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Present status showing :
Latest update: saturday, 11 nov
5:33 pm package was handed directly to customer the delivery receipt was signed. (Name of the person xxxxxx)
Bhubaneswar, in
Courier: amazon transportation services, tracking #:[protected]
—

I will take it in legal case (Court case) that the cheater amazon company how much time will run in market cheating this way) i will see.

Choor sala

Dear team amazon,

I have been a loyal customer to amazon when it comes to online shopping. It a sorry state that my past several experience has given me the most hell of a experience to trust amazon anymore.

This is with reference to my recent order for baidyanath mahabhringraj tail - 200 ml

(Order no[protected]).

The estimated delivery date was as 17th november 2017. I have not received any call or sms for order to delivered to my address.

Since my past bitter experience[protected]. I called your customer care but they did not resolve the issue.

Now to my surprise you guys never keep your commitments, and do not deliver the product to the customer

It was really frustrating as just few minutes post i received an email stating product returned as undelivered.

My question is why due to your internal issues or disagreement with courrier people i should suffer

Despite bitter experience i choose amazon when same product available on other e-commerce portal.

Is this what you call ethics, integrity and trust you have developed.

I am sure may customers are facing such issue and you will loose soon

I hope this does not falls on deaf ears and you get the process set so we as customer don't have to suffer.

Regards,

Arnab

I have ordered lakme peech milk soft cream moisturizing, 50g on online the shipment had sent me message telling that the product will deliever on 18th nov. But still now i didn't recieve any product from amazon. But they have sent mail telling that they have already delivered the product and given me the tracking address.

Product id is #[protected]
Please help me in getting the product or refund my money.

I have placed an order on amazon.in on 14-nov-17. I am a prime member and my order was placed for next day delivery. On 17th nov, i have received a message stating that "courier was unable to contact you to arrange delivery. Please contact amazon.in for next steps" and no one contacted me. (Fyi, i used to place orders in amazon regularly and i have even received a product on 16th nov). I called to amazon.in customer care and raised a complaint about it and they responded me that they will take necessary action. On the same day evening, the courier person called me and said he will deliver it by end of that day and asked someone to wait in the home. But no one delivered the product and also the courier person also not picking up the call. Later the same thing happened for another 2 days. I was continuously raising complains about amazon and no action was taken so far. Kindly someone suggest me how to proceed with this issue. Here is my tracking id "tracking #:[protected]"

I have order walker no shine 3/4" x 3 yard roll hairpiece tape lace front wig toupee, order id :[protected], through amazon.in on 11 november 2017 and they took extra charge of 45.0 inr for quick delivery (14 nov-17 nov) and paid total 844 inr by credit card on 11 nov itself.

But, i have not received till now (20-nov-2017) and called so many times to amazon customer service. But, the keep fake promise that they will deliver within 24 hrs, but till now it not happen.

So, first of all, they took extra charge for faster delivery and took 44inr. So, it is one type of cheating and fake promise.
Second, after paying full amount, prouduct not delivered and dispatch details also not provided. So, i am unable to track. It also, one type of harassment.

We have seller account on amazon.in, we were sold 3 products onn amazon.in worth 34000 rupees on august 2017, after 1 week my seller account is blocked by amazon.in, then i can't contact without login, then i informed amazon customer service regarding this they said that they are send a complaint to concern deptt. Within 72hrs concern team will contact you. After 5days again i complaint but not response they said send mail to them [protected]@amazon.in, [protected]@amazon.in.
We have send several mail to him then we received one mail that our account is on hold final settlement will send after 3 month (14 th nov. 2017)
On 14th nov. I'm trying to contact amazon.in through facebook they told me that fill one form & send to amazon.in. We have send several times same.
Then received one mail that only 1521.67 rupees will sent by amazon.in.
We have replied what about rest payments they reply no more money.

I added my money to amazon pay on 7th oct 2017 while checkout for shoe rack while checkont money added successfully to amazon pay but it didn't took my order placement and i spoke with amazon customer care they told the item may be not available (It was showing in stock) and suggested me to try booking after some time, finally from long time it didn't took order placement so i called customer care n asked for my amour refund to my bank account. They told there is no option to refund my money to bank account and if i wish i can buy some other things from amazon and they disconnected the call. I need my money to refund in to my account. I don't want to place ant order to amazon i lost my trust on amazon.

Cello mixer booked online on 18th november & delivered 19th november i. E today. Code invoice no. Hyd[protected] dated[protected]. After receiving the box we opened and checked the mixer by plugin and it is found not running. Gone through the booklet & even placing in another sockets also it is not running. Please take return the mixer or send any technical person at earliest.

Order no.[protected]
The above item was not delivered to me. The reason quoted was "customer was not available".
This is not the first time i am purchasing products from amazon. You can find from your records that i have bought many items from you in the past.
Usually, i used to receive a call before delivery and i will give the location of my residence and even if no one is at home, i wii give instructions to the executive to handover the parcel to my neighbor.
This time i didn't receive any call. I was very much at home.
I do not know whether i can place any order with amazon in future. Because your executive seems to be giving lame reasons for not delivering the product. Or you are not having the product with you. Otherwise, you wouldn't have returned the amount to bank immediately, as you had time to deliver the product.
"amazon" sometimes amazes!!!
Thank you for not delivering.
I am 100% sure you won't respond to this complaint.
K sathyamurthy

I have ordered a mobile phone with exchange offer, amazon on the day of delivery cancelled my order citing the technical issues and asked me to order again. When i tried to order again the same product was costing me 5000 extra amount.
I have contacted the customer care several times but they do not have any solutions for it. I am also attaching the screenshots for ready references.
My order id is:[protected]

My son Rahul banka has ordered two tempered glasses for mobile S7 Edge And galaxy S 6 In July and aug. I have received the glasses but they are not fitting in S 6 and S7. Now the return date is over and I have tried so many times to call the customer care but of no use. It's written on the box S7 and S6 but the size is bigger. Tell me what to do.

Order[protected]
Refund not received for the last three months. Several attempts were made and were issued( almost 4 times). No refund till date. again same status. same formatted reply
I understand ... patience highly .. appreciatied... bla bla...
Want the refund ASAP and clearly want the reply what maakes it delayed

Dear sir/ ma'am, i am writing this mail with complete apathy and disappointment of amazon team. They don't value the promises they makes and make harassment of customer. I purchased a power bank of mivi company which is faulty where they are denying to pick from my address and asking to courier with deadlines, however they promise hassle free return. I hope this forum will help and will take corrective actions.

I purchased a power bank (Order id[protected] dt 8-oct) from company which is faulty neither getting charged not its charging its charging properly, so i made a return on 18th nov. While returning i found that amazon asking to courier to their address and not picking from address. I spoken with their customer team (Chat) where they refuse to pick from address as they don't have the courier service in city like delhi. They shouldn't sell the product if they not have services.

I told that i am working person and wouldn't able to courier in short deadlines but they denied and asking the item should reach by 24th nov at hyderabad. The lady was only replying with same copy paste answer without addressing my issue which made me frustrated badly.

After been fed up, i asked to arrange call where the call received and immediately disconnected. I tried multiple attempts but the ivr also sounding wrong "we couldn't find your order and disconnected.in few minutes they blocked me on both mode they made my situation so miserable and feeling helpless and cheated.

If online portals will perform such misconduct where the customer like make contact to make his point. Second they are breaching to their promises also making denial of services even after getting paid. Their polices are only for their ease of business not concern to customers.

Request to help me in resolving the issues.

Regards
Shabab rizvi

My name is prashant dhokiya. I buy samsung on 7 pro mobile in amazon. Product offer is 15% cashback means 1348 rs but amazon mail me t&c is not for samsung on 7 pro. I checked all the detail of my product but t&c is not shown in amazon. I experienced that amazon cheat the customer. If the offer is not for samsung on 7 pro. Then why this offer is seen under the samsung on 7 pro mobile.
Amazon cheat the customer.
[protected]@gmail.com