Amazon India Complaints & Reviews

I have purchse one redmi phone with damage protection plan from your website, i have done many purchasing from your portal but first time i face such type of horrible situation for take service from servify.
Phone damaged 0n 03-nov and till date no response from servify, you are selling such product who is not response, how customer can faith on you.
Please do need full to get my phone on priority basis

Servify complaint refrence no - s38j9os

Amazon order #[protected] & order #[protected]

HI team,

Please check 01 of my packet is in return in progress status.
the date has already passed, its been a week.

Second product received was defected and it is under no return policy.why?

Please resolve the cases.
my number is [protected]/ [protected]

I have ordered oneplus 5 on 28th oct with emi for 12 months from amzon and i received a delivery on 31st oct but when i have opened the package i found nothing in that, i was surprised that it’s nothing in box, an empty box. I have checked again the order that it’s belong to me or someone else but it was for me only. I have called amazon customer care number but the wait time was 10 minutes, then i chat with your executive from amazon they inform me that sometimes it’s happens they have taken a request for the same and ask me to wait for 5 days for verification team to check where is phone. After 5 days, i again contacted with your team and they have given me an awesome reply that they have find all well and informed me that phone has delivered to me. Your team has closed my request without informing me about the resolution, when i have contacted then i got to know the resolution. You are providing an excellent service to your customer. Please let me know whom should i connect for my resolution.

Order#[protected]

I brought below item
Xiaomi mi a1 android one back cover [chevsleek series], 360 degree protection, [chevpremium powered - lifetime warranty] chevron soft silicon smooth te
After i had to return 04/11/2017 and it successfully deliver at
23 october 2017 06:28:36 pm new delhi in delivered
But i had not gate to refund.

Have recharged my jio number (+[protected] using amazon and have not received any cachback and vouchers as per mentioned in the offer. Please do the needful.

Order date 11-nov -17
Recharged plan 459

Order date 11-nov -17
Recharged plan 459

Order date 11-nov -17
Recharged plan 459

Order id :
[protected]

Please consider this high priority request.

Thanks,
Ram

Due to my utmost surprise my amazon ac hacked and new email i'd set for the same account. I am not able to login from my email id now as it shows not a registered email i'd with us. And top of all amazon don't have any customer support no where i can speak directly to them about my problem. Only option i have now is through mails. Since whole day i m trying to locate customer care nos but unable to do so bcoz no available on net has of no use bcoz they only suggest u to go on portal for ur problem. Please resolve this matter as i have to get block my credit card for same.

Order ID: [protected]

I ordered a bagpack of cost Rs1099 on 18 may 2017 and return it immediately due to size problem but still not receive money. And when talking with customer care they told me that talk to your bank, it's not our job we refund it and when talking with band they told that it's not our fault talk with amazon. I'm a student. Please help me...

I am not happy with Amazon service . Never purchase a product from them. I boycott Amazon and request to do so form my friend also. They are not delivering my product n even not refunding my money from last 25 days.
[protected]
its not worth blocking my money for 1 month.

I had placed an order for steve mccurry: the iconic photographs: standard edition for rs 3348/- on 4th of october, 2017. And the same is showing dispatched and expected to be delivered by 27th of october, 2017.
Neither i received any updates after that and the same message is continued to be displayed. When i checked the shipment status on bluedart with tracking id [protected].

And on 13th of november, 2017 when i tried to register a complaint regarding this, the amazon customer executive was taking me for a ride and update incorrectly.

I am really disappointed with the services of amazon and feel that they abusing their market domination.

Asper amazon website product delivered but till now not received again given replacement request but till not delivered. So is doctory equipment I wait till 4 Nov deal very date and order 28 Oct and prepaid order is a harassment and my mom not well so I order I wait so many day.

My order was cash back 99 but not get 2 time so please call me urgent and my contact no is [protected]

Order no is[protected]
Amazon recharge 2 time but not get 99 cash back why not get back in amazon account.
So please do the needful otherwise will call to forum other.
Your are loss of trust of customer service.
So get resolve in 5 hour and call me regarding this

Order#[protected]

I placed order (Prepaid) on 2nd nov. As per order delivery date was 8 nov. 2017, but product moving all india, haryana, delhi punjab and chandigarh, but i am still waiting the product.

Amazon customer care saying we escalate your complaint but nothing happened. I called to delhivery currier they saying we are not sure when we deliver your product. So please do use amazon india.

On september 2017, i placed an order for few snack bars from amazon india website and i received expired products which i asked them to either replace or refund and they agreed on refund after i mailed them the pictures of the product with expiry date mentioned. I was asked to update my account details on their website which i did twive atleast but they haven't refunded for more than a month now and keep giving unnecessary reasons. Please kindly help me.

I purchased ex calibur shirts from amazon.in but the quality being very poor i returned it on 24th october, 2017. The after till today i called the customer care 4-5 times but every time they assure me that the refund will be done. They literally tell any fake reason for the delay every time i call them.
My order no was
[protected].
I am also attaching the return receipt which i already sent them through mail on their mail id [protected]@amazon.in from my registered mail id mp. [protected]@yahoo.com

My amazon account id is [protected]@gmail.com. I am not able to login to account for a few days now. The amazon team is not providing me proper details as for what reason my account is not able to log in or reset the password. I had provided them with details they asked including bank details. I had planned to buy items on the site as there were nice deals but now i'm not able to. The support staff doesn't even provide clear info as they are just telling me there is a "technical issue". I just did a purchase a few weeks back. Now i cannot even log in. Now i am not even interested in purchasing items as, by the time i get my account back, the products i want won't have the deal price. So if they don't resolve this issue in the next coming days, i will make a new account if i have no choice or use other sites. I never faced this problem till now anywhere. Their complaint email: [protected]@amazon.in doesn't even exist. So this is the only way i hope my problem can be resolved. This is my last try on this issue.

Team, i had ordered nokia 6 on 4th nov and received it on 7th nov. I found that the phone received is faulty (Not giving voice for incoming or outgoing calls, touch screen not working properly, response time of any app is too slow, screen goes blank inbetween).
I called customer care and asked for refund or replacement, i was told an engineer visit will done to check issue. I had given the visit requested on 9th nov, i was told engg will be arranged 24/48 hours. But even after 72 hours engg not visited my place. I was told by amazon agent that if no engg comes by sunday/12 6 pm then product will be replaced or refund will be initiated immediately.

But when i have called in evening today saying engg not came, i am asked to wait for 24 hours more. I told agent that i can not stay back home to attend amazon tech but still no resolution is given.

I have faced huge trouble due to this, as i needed the new phone urgently. I have faced big issues like missing my official work and unable to contact my family due to this phone issue.

I have all the call recording with your agents and i don't have any options left now other than reaching consumer court and any tv news channel so that i can bring this truth infront of everyone.
I will definitely choose those options if i don't receive any positive response from your side in next 24 hours, and i also need compensation for all this trouble.

Regards
Sachin
[protected]

I had placed an order on amazon on oct 27 2017 and was supposed to be delivered by 3rd nov 2017 however till date it is not delivered and both amazon and authorised seller are not refunding the amount back to me. Today is 12thnov and till no update about the product or refund. They are only cheating us. I want my money back and compensation as i had ordered it as a gift for my husband but was unable to give it to him and had to spend extra to get new thing for him.

My ammazon account in mobile no. [protected] had a pay balance of rs.11616.
Its a refund of my cancel order on 5 th october.
I requested 3/4 times on your customer care number for refund to credit in
My saving bank account. They said it will get in 15 days from last one month.
Still its not credited in my account.
Now you replied by email that you will not processed & i have to use it by shopping or lapsed in a year.

I ordere one shirt from amazon on 07/10207. But after opening the parcel i found some other dress material, immedieately i complained it to amazon and they assured me we will pick up and replacement will be done asap. But till date12/11/2017 not at all pick done nor replacemnet done. When ever we call they will give some pick up date and not picked up the items.

Hello sir
I requested for refund of 1608 rs after returning my order no[protected]Containing 4 items and all are returned due to quality or size issue) and it was processed by amazon on 31 st oct 2017 as per their records but after waiting 12 days till now its not credited to my bank account, than i call to customer support of amazon regarding this issue. They asked its done from their side and they can only share refund reference number[protected] against this order, now you have to contact to your bank branch or bank support by showing this refund reference number but my branch manager said he is not getting any refund against this refund reference number. Than i called back to amazon but they denied to accept that its their fault if customer not received the fund, they force me to file charge dispute form against your bank but my branch manager show me on their system that he has not received any amount against this so how i can file charge dispute. After that i again contacted amazon and ask them to contact their respective bank through which refund was initiated and processed but they denied and ask they can not do anything in this case. Now amazon block me on chat and phone support only email option is available to my amazon account related to gmail account (Prashant. [protected]@gmail.com) also they are not responding on emails sent by me. Now their is high risk that they block my account also they are not giving me anything in written that related to refund confirmation. They are not sharing any utr no. Related to transaction. They hold my amount and not responding to my queries also blocking make clear that refund issue is from their side not bank fault.

I also have call recording of amazon support and bank customer support. No body is giving me the way to help out of this issue

Please sir help me out of this issue so that i can receive my hard earn money as early as possible