Amazon India Complaints & Reviews

I ordered a phone on 28th october on amazon and guarantied delivery date was on 30th october but delivery was not done for a reason "held for payment". But i did not get any call or message from the courier boy. Amazon customer service told me to place a new order from a new account, so i did. But again same problem with the new order. I am facing these problems for 5 days. Still i did not get any perfect solution from amazon customer service. They are just repeating "you will receive your order soon". I don't know when will the 'soon' come. Give me a correct solution. Thank you.

Local person is refused deliver my order on time. Such type of service will really make in comfort to the customer. This type of attitude is very bad. Ask that fellow to respond positively in time. While placing the order i have clearly mentioned zip cod and delivery address properly, even then such a worst service in amazon?! Really i am unhappy with your company service. Take necessary action against agency, and resolve my problem immidiately.

Hi. Order no[protected]. This product was already returned on 24th october, but we are not yet received any refund amount 1144. Your executive has received return items from my home but amount of 1144 is not yet refunded to my bank account. Tracking id is[protected]. Plz refund my money as soon as possible to my bank account
Plz look into this very high priority

I am ravi kumar i have complaint for my courier agency blue dart. Now i want to say that you check my back order. Ever i have order than your courier partner say that i have not found my office. But i say my office is know google map but bule dart are not know i am where. My office is on front of siwan railway station platform no 4. Please resolved its.

On 07/09/2017 i had ordered one plus 3t phone from shopping site amazon. At that time amazon was offering cashback of rs. 2000 on purchase through axis debit card. The term & condition of that offer told me that cashback will be credited in my account within 48 hours but till today i haven't received cash back in my bank account. My order id was[protected]. Please take actions towards amazon as many customers like me are harassed because of this.

Tracking #[protected]

Was supposed to be delivered on 30.10.2017
Attempted delivery on 29.10.2017.
As it is an office address the premise was closed on sunday 29.10.2017.
No redelivery attempted in two days.
People are not friendly on both sides, courier and amazon. Tried to contact courier co named amazon transportation service.
I am regretting to select amazon to buy a product. This is not the first time that i am experiencing such harassment from amazon. Earlier i had to cancel the order.
Please confirm that if it will be delivered at all. I am exasperated.

Hi sir,

My self ariff. I have placed an order in amazon on 25th/sep/2017. But still i have not received the product. While tracking my product it is showing as the product has been shipped but no received yet. I am not able to cancel the order as shipping has done. Iam tired of calling the customer care not got good response. Need your help to retrieve my money back.
Details
Order placed: 25 september 2017
Amazon.in order number:[protected]
Order total: 1, 299.00
Item order:vatsla enterprise women's cotton silk saree (Vtuligh001blue_blue)
Sold by: vatsla enterprise (Seller profile)

Thanks in advance

This is the order#[protected]

I have ordered a kids toy for my nephew and its not yet delivered. Till date there is no response from amazon about the delivery of my product. Every end of the day they update the status as "customer requested reschedule/ customer not available".

I spoke with 4-5 supervisors on call and none of them made an attempt to call the delivery team. They simply say that its third party courier and we cannot contact them.
When i have been facing issue from many days, there is no ownership taken from amazon to tackle this issue.
Product was supposed to be delivered on 26th oct and till now i have not received a call from the delivery team.
So, i called delhivery team and they say to wait for another 24-48 hours.
I asked them to give me the local delivery center team. They say they dont have it

Basically there is no co-ordination between amazon and delhivery team.
This is so frustating. I dint expect this from amazon. Everytime they say they can only email to delhivery but they dont call.

When i called delhivery team they say that they did not receive any emails from amazon.

They have been fooling all these days. This is a bad policy without being able to contact they delhivery team from their end

Subject: refund dispute

Sir,

On 21.09.2017 i cancilled an order on amazon of rs 14999. Refund of that order is not credited yet in my account.

Order no of that product is[protected] and refund refrance no is[protected].

Please check it and credit my money in my account soon as possible.

Thanks mahesh kumar

Ac no [protected]

I order bluetooth speaker from amazon, it is totally waste of money project. Not satisfied with the project. I contacted to customer care but they are not responding to my request, again and again, they just disconnect my phone. I want the return of my project and need my money back. This is a disgusting project, not per the specifications. It's not worth it.

It is embarrassing to know that how a company like amazon can be so non professional, unaccountable and non responsive. I registered the complaint of receiving stones on the day of their receipt in place of mobile phone ie 13th of october.. I have approached amazon through facebook, twitter and gmail. On the first day ie 13th of october i was asked to wait for 3-5 business days for the investigation purposes. Two weeks have passed since then but i have not received any concrete and satisfying response from their side. How long will this investigation continue? Whenever i am approaching them either through mail or facebook there is a single line response to have patience and to wait. This behavior of theirs is despite the fact that i am one of their regular customer. What type of professionalism is this. To my surprise, now they even are not responding through mail.

I have ordered samsung galaxy a9 pro on 21st oct in the order #[protected] and i have exchanged my old phone for this purchase and original delivered on 24th oct. I got a damaged and defective phone which i have returned on 28th oct by placing request, from then i'm without any phone since then i'm literally begging amazon by making calls multiple times a day to get my replacement and it has been placed on order #[protected] and estimated delivery on 1st nov. My question is why i should wait to get the replacement when its amazon who sent defective and damaged phone. So original order placed on 21st oct and i will get replacement on 1st nov. So its taking amazon 10 days to get me a good working product. Everytime when i call amazon people giving fake promises that it will be get delivered today, and today but it never happens. I'm a valuable consumer to amazon where i have made huge purchases but still amazon treats like this. I'm extremely fed and 23000 is not easy money! I requested for compensation just like a gift voucher nope amazon said big noooooo, and customer service being rude in all possible ways. I'm gonna do protest against amazon and will do file a case against amazon in consumer forum. Contact number : [protected]

Team,
From last 1 month my return back request is pending to process for maharaja mixer that have purchased from amazon app.

Multiple times i tried reaching amazon to return back but still it is nit looked by any of the representative.

Request to please look into it and resolve at earliest.

Purchased date - 24 sep 2017
Return request - 3rd oct 2017
Account details - [protected]@gmail.com

Thanks in advance.
Amit namnaik
[protected]

I ordered gold coin order no[protected] from amazon on 5th oct on 9th i get a msg that its delivered. i complained to amazon on 13 they said its a mistake and will be drlivered in two days. 15th i contacted them they said wsit for today end it will be delivered. on 18th after escalation they started investing with logistics. after taking follow up on 23rd, 25th and 28th the say claim an a-z gurantee refund.
and today 30th they say claim rejected.
where is the genuinity gone.

Hello Amazon,
I'm Vijay Asabe. I'm your regular buyer since last 3 years.First time I'm unsatisfied with your customer satisfication.

On 25th Oct, 2017, I was got message from amazon india ( I have placed order for iphone 6 ) but I didn't order this product. Someone hacked my account and ordered iphone, so immedetly I change my account password. after that I didn't sign in my account. I called customer care they told me " your account on hold " plz mail us provide registered name, billing address, phone number and email id. I have send 10 mail. may be 15-20 call to CC but didn't get response.

I had placed an order for redmi 4 and Lenovo k8 note on amazon. Payment was done through HDFC debit card. There was 10% cashback offer. I have still not received the cashback. Kindly look into the matter asap and revert..

The worst experience I ever had with online shopping I have ordered the speakers Online on 29/09/2017 and I have received a defected product which was returned by other customer, the same product they have sent me and I too have returned the product but after returning till today am facing the problem of my refund every time am calling since one month they are telling it ll take 3-5 days wt these guys are doing am not understanding about...

From 23rd oct, monday 2017 i am recieving sms from amazon saying my package is out for delivery and after 2 - 3 hours i used to get another message saying, recipient was not reached and would deliver the package next day. The fact is that i never received any call from amazon agent for delivery. This continued for a week, mean while i tried contacting the number mentioned in the message ([protected]) which was always not reachable.

In between an agent called an enquired if i received any package, when i told i didn't receive any, he asked me to check with neighbours.
I checked in my neighbours to see if my package was delivered, and i came to know that it was not delivered. I updated this to amazon agent and he said he will look into it. Later on saturday i am receiving a message saying it was successfully delivered.

I haven't received my package with red burgundy okra 15 seeds. I need the seeds or need my refund.

My order was placed through my smartphone and now my phone is out of order. The details of track package is available on https://www.amazon.in/gp/your-account/ship-track/ref=sms_3025041_[protected]_e_3...⇄

Order came to me on today... I purchased an kodak pbp03-k/15000mah power bank (Black)
Through amazon.. But the thing i have received was an marble piece... I am having enough proofs regarding their misbehaviour... So kindly help us to get replaced with new product and togive compensation for wasting our valuable time... This item needs to be replaced and the people behind such improper treatment towards buyers should be punnished

I ordered moto g5s plus for one day delivery and i recieved my phone on 6th day from my order date. After using the phone for 1 day it went dead on another day (Its not working / phone is not turning on) after complaining for 7th time for replacement the courier team tells me that they will wont pick the phone as the phone is not turning on where as i have registered a complain for a defective / not working phone. And it does not end here when i talk to pick up guy for take the phone he misbehaved with me and abused me and my family and especially my mom saying, "terko jo ukhadna he ukhad" and now it will be the 7th time the pick up guy will come and say the same thing. This is what they mean by service. This is how they give service to their fellow customers. Amazon have crossed their limits.