Amazon India Complaints & Reviews

I have placed an order and the seller increases the price after i order the phone. Now seller says that i have to cancel and re order paying extra amount. This is ridiculous. The seller waits for demand and as soon as i order the product how come he is asking me to cancel and re-order paying the increased amount of 1800. When contacted amazon they say that they cannot help. They too started cheating customers. They know that indian customers can be cheated easily.

Provided NO COST EMI option at the time of order placement. but they cheated. aditional 14% interest applied from bank. Amazon is doing fraud service in the name of NO COST EMI.

at the time of order placement

EMI calculation was 12 x 2046 =24560

but calculation revised to 12 x 2205 =26460

totally fraud service from amazon.

Hi sir even last time i write it in ur blog but issue not resolved. I purchased an iphone 7 from amazon n they sent me defective handset twice n then i returned it on 28th of october and today is 9th novmber but i dindt get my refund yet and whenver i m calling customer support they very rude and not giving any resolution and they are like we cant say anythingn about refund when it will be initiated so plz sir do notify them its not the way to doing business here like playing with us n making us fool. Its been more then 10 days and still they are saying onxe product will be reaching to warehouse refund will be initiated but sir how long u need to reach a product to warehouse its been more than 10 days i think amazon is making us fool whnever i called them they put evrythig on warehouse and we cant contact warehouse and customer support team is very rude and they cant answer anything they just guve one answer which is not satisfactry so plz sir so something about this issue

I'm anupam sharma.. I placed a refund order of an item wrangler men's greenboys straight fit jeans[protected]_w24150w2283g_32w33l sky high) order#[protected] of rs 1347.
On 18 october 2017 but still not get refunded. Status of order is " we have received an item we will refund within 2 to 3 days) but still i haven't received my fund. Even when i try to make a call to customer service they are responding that i have not placed any order.. It creating troublesome to me.. And when i rang them frm my frn number they snd a long msg on which they state that.. We have proceed ur refund n u will receive within 2 to 3 days... I waited for 8 days n again when i try to call on one of its number.. They send msg that u will receive ur refund by november2 but its already november 9... Its my request to complain forum to look into this matter.

Sir,
I'm really hurt to see your agent's Somnath Das ([protected]), behavior, he refused to come to my chamber to handover my order, instead, he insisted to give to me on road in front of hospital gate, if this is your system, i am really sorry, i don't fit to be your member, thank you.

Dr. Debashis Lodh

I have perched a samsung galaxy on 7 pro handset on 12th august 2017 also i paid 8, 190.00 through my sbi debit card  and my order number was [protected]
I would like to inform you that on that time a promotional cash back offer provide by amazon which will be credited on 8th november 2017, according the terms & condition i was eligible for that offer even i got a confirmation message regarding cash back after made payment, but unfortunately that massage deleted by me  , than yesterday i made contact with amazon customer service for haven't received cash back amount. I am really upset when customer service inform me the i am not eligible for the offer & given me a wrong information.Â

Hello amazon,

I have been a fan of amazon, but this particular incident has shaken the confidence.
I had ordered shoes and since it did not fit well, i raised a return request, a amazon courier guy came to pick up the shoes and he did not give ack receipt. He said that an sms will be sent on registered mobile about ack, but instead i got an sms for reschedule of pick up.
However, next day another guy came to pick up, and we informed him that the shoes have already been picked up. This continued for 3 consecutive days and finally, the amazon portal shows that ordered has yet not picked up.
I immediately informed amazon customer care that this would be a malicious case since, i do not have ack receipt, nor sms, plus the guy told us to keep the box and he took brand new shoes and put it in bubble wrap of amazon.

Since then, i called up multiple times once a week since 3 weeks and there is no reliable action/response from amazon india, accept a new eta of 3-4 days.
Neither i have the shoe, nor i have my money. I have done 2 calls, 2 chats and 1/2 emails and still amazon is not sure about the status.

Btw i have a prime membership and this is the wonderful amazon experience.

The whole relationship with amazon since start of amazon in india was very good, but now i will have to be extra careful, after losing 1500 inr/-

Amazon customer service is no longer reliable and its time to go back to flipkart i guess.

Listen i orderd a roti maker on 17 oct. And very next i complaint for that product because the product is defective i complaint so many time... You may ask your gujrat customer reprentative that the girl. But always ii got answer that we will pickup your order in 2 days but no come for pick up the... So now listen i m so much loyal... Now i am going consumer forum court to file a complaint against amazon.. And not only in consumer court but where i am possible to do a fir i will file.. You are not knowing the person you deliverd a defective order..

Even after repeated request of pick up blue dart didn't pick up the product from my residence and when i tried to return the package thru different courier by giving money it was returned back from the delivery address

Product
Puma men's brilliance idp peacoat, puma white and atomic blue running shoes - 6 uk/india (39 eu)

My address
Subhasish dey mazumdar
Mig 276, floor no-2,
K9/a, kalinga vihar, patrapara
Bhubaneswar, odisha 751019
India

Dear manager,

This email is in reference to my various discussion with amazon customer team from 06th nov 2017 onwards when i informed amazon that the product (Order #[protected] supplied by amazon doesn't meet specifications/performance as mentioned by amazon. Hence, i will be returning the product and have already informed the same to amazon.

I have informed this to amazon on phone as well as via email also.
But the service attitude and ethics of amazon team is falling day by day. I have attached invoice copy of another mobile phone purchased in jan 2017 from amazon which has stopped working and amazon has raised their hands and have pushed everything to phone manufacturing company.

Amazon has denied to refund the amount and also denied for providing any other handset model in exchange. Amazon is asking to go for replacement (Ie to accept same model again). I asked them if the same problem repeats for which amazon has confirmed that as many times such problem occurs, i need to repeat the same steps and keep engaged in same things. This is simply an unethical behaviour of cheating customers by selling low quality product on their portal and later deny for refund and keep only replacement as an option.

I request amazon to stop such harassment treatment for customers and maintain at least basic ethical levels. Or else legal options will be the only option for customers.

Kindly arrange to collect he same at your earliest from the delivery address.

I am a genuine online customer i have purchared many products online.. This time i was trapped by fake product send to me by amazon... Please help me in getting my refund back..
I have purchased on 25 august that order id is[protected].
Confirm the details why not received yet.
Why not been refunded till date
Tried to contact customer care but unable to reach.
Payment details shown before making the payments and details abt refund but not received anything to date

I bought the DELL Laptop from AMAZON INDIA, Dell 15 5559 15.6" HD (1366X768) 6th Gen i5-6200U 8GB 128GB SSD Windows 10 Back-lit KeyBoard Intel Graphics 520 Silver by AC adaptor Included. I approached DELL for support they said the warranty is for US and not for INDIA so cannot be serviced. Now i am left in lurch with AMAZON not helping me

Dear sir/madam,
Placed an order on 26 october 2017 and it was a prepaid item via debit card payment. Item was supposed to be delivered by today but did receive a phone call from courier services 5 days ago that my item is ready for delivery but i should collect it outside my designated delivery address which is 8 kms away. Filed a complaint to amazon via chat session but now i'm seeing that my item delivery date has changed to another 4 more extra days. Really disappointed with amazon delivery handling strategy and seems that they do not have any control over their partner delivery courier companies. It seems that the courier serviceman has taken his revenge on me for not coming over to collect the item from a place which is suitable to him and i don't know why i paid delivery charges in the first place. Planning to deactivate my user account and moving over to other online purchase sites after this issue is over.

I had purchased a garmin vivoactive hr smartwatch on amazon from

Mp pvt ltd - amazon marketplace
By paying in full by credit card on 27th october
Delivery was promised on 7th nov

When i did not receive the product i called up[protected] at around 2 pm on 8th november spoke to an executive who could not understand my point she put me to a team leader ayush who was more interested in teaching me amazons policies having no clue for closure of my issue

I know the vendor does not have the product to supply to me
And amazon is only trying to buy time and not pay my money back

It is not my mistake that you could not deliver me the product on your due date ie 7th nov. I know the vendor is trying to con you since he does not have the product with him
You may chose to be conned but please pay my money back before end of day today ie 8th november 2017

From:-
Mr surendra kv
Rjs provison store
Ananthnara, electronic city
Banglore - 560100
Phon-0741

Dear sir/madem:

I wish to complain about non payment of rjs provison store for the month of july-2016

I am complaining because i opened amazon store named rjs provision store (For package delivery) by amazon agent named mr. Srinevas. And they assigned package for me continue 19 days after that they stoped packages after some days i asked thae payment of packages delivery. They not response for me. (By mailing and telephonically

Sincerely,

Order number:[protected]

I ordered floaters from amazon.in yesterday (8 nov), and opted for payment on delivery via card. The delivery person used the card machine which didn't work properly. So, i told him to collect money via cash. As i was about to pay the delivery person, i received an sms from my bank, which said that money had been deducted. The delivery guy refused to hand me my parcel as he had chosen cash in hand, and hadn't received the cash (But it showed received money via cash in his mobile app) nor payment via card. I am really disappointed with your service.

Hi,

I’m jaikiran one of your customer. I just wanted to check how can i replace my defective iphone adapter hence i tired contacting your customer care by researching the entire google or amazon help section but i had no luck. I'm really pissed off due to how hard time i’m facing to contact your customer service. Finally, i ended up contacting just dial to get your customer care number and even they don’t no your available hours, fortunately at the final call i was able to hear the ringing sound the ivrs requested me to confirm my registered mobile number i did it. But i did not expect that even your ivrs would lie stating i’m not pressing the right options. Even i do work an online retail business ‘overstock’ our customer had never faced any issues like to contact, if in case you people are not available should mention it in website. I would kindly request you to please take care this issue from your end and resolve my issue as soon as possible.

Thanks & regards
Jaikiran kumar a

Dear sir,
I have purchased Honor 6X(gold 64 GB) mobile having order no.[protected]. at hte time of order ther is cash back offer on prime membership I have also purchase prime membership on 11 july 2017 for 15% cashback but still date 08/11/2017 I don't get any cashback

Thanks and Regards
Pravin Jadav

My order number[protected]
This item as per tracking and a text message came was received at the courier facility on 30th october and says out for delivery.
Tilll today (8th nov) i have not received.
I am sick of having chats with your customer service which only assures without result.
I had 4 such chats. I can send you the full transcript of the chat
Request you to resolve since it is high value.

Hello,

Order id:[protected]
Just ordered a dslr camera from amazon (Worth rupees of 30, 070). I paid via netbanking. Whe i received the parcel i opened it but found dumbles in it. I complained to amazon on 2 nov for the same, amazon apologised for sending wrong product to me and they asked me to return the same to amazon. I returned the dumbles back. Amazon asked me to contact on 8th of nov which is today, i did the same. Now amazon is refusing to help me out for the same. Their customer team asked me to contact to the legal authorities in india.

Please help me out with this, i paid 30 thousand for the same and now no one is helping me. I have all the relavent proofs for bank statement and the order information.
Please help me.
Thank you,