Amazon India Complaints & Reviews

I have bought oster ckstrc[protected]litre rice cooker with steam tray (Grey/silver), and since im not satisfied with the quality i raised return request immediately, return is requested on oct 11 2017 and till today oct 30, 2017, i didnt get any call or sms regarding this request. It says refund will initiated after received the product. Kindly do the needful at the earliest

I have use [protected] amazon Acount and my name is pramendra Singh&adsress-175 Heera nagar A Heerapura Jaipur 302021
My order #[protected] is receive empty box and I already informed amazon space list team but my id is hold and no refund/replace my order...
Thanks
Regards
Pramendra singh

Order date

17-oct-2017

Order #

[protected].

I have some network problems. I need replacement, amazon had given two mobile numbers of mi service center but one is unavailable and other is incorrect. So pls give me. I am a student so money is of great importance for me. Pls, provide me a replacement of same product. This is the worst experience with amazon. Your blancco app is showing ur device is fine but no, it's fake. It is rated 1.7 only in play store. I am a valuable customer of amazon so u can't do like that. My contact number is [protected]. Pls understand mi service center is very far from my house. I really need replacement. I am facing this problem very badly.

I had buy a samsung metro xl mobile by amazon on 9th oct and that mobiles after complete of return date show me battery problem and i try to contact customer care but not possible.in this i go to samsung care but they tell me we cant accept this you permit from amazon.
Till now i cant able to contact any amazon executive so i think this is bed service and cheat with me by amazon and service center tell me that battery is duplicate so that is problem.. Please this time help me because i am very much suffer for this problem. Please tell me how i solution that problem, this time help me again i cant buy any product from amazon.

My name is vijay. C and my account number is[protected], canara bank bangalore srirampuram branch. I have returned a product in amazon for rs 1251 and they mentioned that my refund of amount rs 1251 has been initiated on 11/10/2017 and it will be credited to my account on october 15 2017. Till now (29 october 2017), i didn't get my refund to my account. I have received a refund reference number and transaction code through mail. These are the messages received from amazon.

Hello,

I'm writing to follow up on our conversation about the refund for your order #[protected].

Our billing department has confirmed that we issued a refund to your credit card for rs. 1, 251.00 on october 11, 2017.

The amount should reflect in your bank account statement or credit card statement between october 11, 2017 to october 26, 2017.

The reference number for the refund is 74332747285728497702656.

For bank account refund confirmation, you can contact the customer care department of your bank with this reference number for more information about your refund. If your bank doesn't provide the refund confirmation, you can dispute the transaction as "refund never processed". At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

If the refund is issued to your credit card account, your card provider may take additional time to update the statement. Please contact your card provider for the refund confirmation.

I have already contacted canara bank customer care to solve this issue but there is no use. Please resolve it and credit my refund into my account.

Order no.[protected]

The quality of the cover is too bad which only lasted for 15 days thereafter it broke apart. My original cover, which lasted for more than an year is still in a better shape as compared bought through amazon. I would request to replace my cover which has costed me rs. 2500 which is a pretty good amount to forgo with. Kindly do the needful at the earliest. This will be a loss to the reputation and credibility of amazon.

I had placed my order for reebok sports shoes on 07.10.2017 which was a pre paid order amounting to rs. 3026.40. The order no. Is[protected]. The status shows as dispatch date on 13.10.2017 to be delivered on or before 20.10.2017. But till date i have not received my order not heard any news on this yet. I am daily mailing on the sellers contact details through amazon app but to no use. Neither am i able to contact their customer care. Is there any way through which i can get my order or my money back?

Hi,

Order no-order #[protected],
This product was already returned on last month, but we are not yet received return amount 549inr.
Your executive has received this product from my home, but amount is not returned to my account

Order no-order #[protected],
This product was already returned on last month, but we are not yet received return amount 549inr.
Your executive has received this product from my home, but amount is not returned to my account

Please look in to this very high priority.

Mob no-[protected]

Product ordered but not delivered till one month and after one refuse to deliver they told product is out of stock but product is still available online.
After complaint they refund me. But i want same product.
Order details:-

Order date
30-aug-2017
Order #
[protected]
Order total
250.00 (1 item)
Shipment details
Standard delivery
Dispatched
06-sep[protected]sep-2017

Micro sd card, 128gb microsdxc card high speed class 10 with micro sd... 250.00
Qty: 1
Sold by: n computer

With regard

Yashpal soni
Vp - khara sanchore jalore raj 343041
[protected]@yahoo.com
[protected]

I am very unsatisfied with amazon company. I have purchase a hand watch but i am not satisfied with product so same day i have to cancen and return this product. But still no one can come and not a single sms call for process the returning
Snap are attached in this complaints box. Please check. I have already sent a mail for the same but not a single reply...

Even though the pickup for one of the return items was on 29-oct-2017 bet. 7 and 10am no one called me to say when they would pick up the item but when i called the cust. Care rep. And later talked with one of the leader mr. Ashish he was rude and said that the person who has to come and pick up is not a machine but a human being when i asked the question as to why didn't i was called and kept informed that the pickup person would be late to pickup the item. Mr. Ashish even challenged by saying that i can report his rude behavior with the senior management both in india or internationally or with consumer court and said that no action can be initiated against him. What a way to cheat and harass the customers knowing that i have paid for the item which is damaged and now when it comes to returning it your people seems to be encouraged to talk so rudely with the customers. I am also a prime member and if this is the kind of treatment you give to prime members i can imagine as to what kind of treatment would be given to ordinary members.

Also, the pickup person (He said his name was mr. Kartith) came around 11:45 am and when i asked him as to why he didn't call me or come bet. 7 and 10 am to pick up the item he said that he was asked to pick up the item between 10 am and 1 pm and didn't want to even reveal the person's name/ contact number who rescheduled time and said again in a rude way that i can contact amazon directly. He also didn't give me any receipt for taking the item but said that i will receive an sms which i have not received so far.

When he was leaving he started using some foul language in hindi as i think he was offended when i asked for the receipt. I feel so sad and being given a threat/ harassed by amazon staff that i think that i should never ever purchase anything going forward from amazon because customers who pay are ill-treated/ harassed by entire amazon staff seems so insulting.

Regards,
Chandrashekar s
Voice: +[protected]
+[protected]

I ordered a android mobile (Nokia 6) on 16 october 2017. They told that it will be delivered on 23 october but it was not delivered and they extended delivery date to 27 oct. But again they make me a fool. On 27 oct i contacted to amazon customer care and they told that it will be delivered will be delivered till end of the day. After few hours i contacted again then they told: we are so sorry your package is missing somewhere. You have to order once again. I told okay. After few minutes i ordered again but they told now cash on delivery option is not eligible. I told okay once again. I paid with my debit card of sbi bank. But they deducted double charges from me. The mobile price was rs.14999 but they deducted double 29998 from my debit card.
Please do something about my problem as soon as possible. I belong to a middle class family. This much amount matters me lot

1. Order date : 8th oct 2017
Order no :[protected]
Oder total : ₹500

I had ordered one kurti but it was in bad quality and i retured back to amazon. But still the refund is not given to me.

2. Order date : 7th oct 2017
Order no :[protected]
Oder total : ₹349

I also ordered one saree but it was in bad quality and i retured back to amazon. But still the refund is not given to me.

I buy oneplus 5 with no cost emi of 6 month cycle, but today i got a message from bank, bill generated for this month + interest also and i called to bank, bank person is saying you emi is for 9 month. Customer are purchasing bcz of no cost emi and also billing will start from january 2018 because of holiday offer. When i talk to customer care of amazon they told me to wait for 5-7 days, i waited but still no update i again contacted to them they this time they are saying you have to check with bank but why i will check with bank i did everything in amazon site so they have to responsible for that but still they are not updating what actually i have to do because of that am doing this, nothing is remaining to do even they are not communicating correctly.

I recently bought from Amazon honor 8 pro, and they said that they will be providing Vodafone 60gb data when 1gb or above data will be recharged from Amazon app, I does recharge, but I get nothing notifications in 2 days about data extension, where are your terms and conditions gone, both Amazon and Vodafone

I have received d link router dsl-2750u on 11 oct 17 vide order no[protected] dtd 07 oct 17. The router is not working and is unusable. It was configured number of times but each time it used to run for about 3 to 4 hrs only and then its settings get disturbed on its own. Since we were making lot of efforts to use it i couldn't be returned in stipulated time of 10 days.

I have ordered (Order id:[protected] moto g5s plus (Lunar grey) mobile on 08-oct-2017 and paid through amazon pay balance of rs.16000/- and after 1 day i have cancelled the order they have refunded the amount into the pay balance. On 14-oct-2017, i have requested to transfer the amount from pay balance to bank account, they said it will take 7-10 days to reflect the amount into bank i. E., the last date to reflect the amount is 27-oct-2017 (It has been completed). Again i have contacted today but they are telling wait for 7-10 days. Please take necessary action.

Electric iron was delivered to me in a broken status of the regulator .
Amazon is saying to return it self and no pick up facility will be arranged.

Not only this the cloth / sweaters which you purchase are in a very bad shape with colour fadedm looking very old/used

Amazon has certain products that have limited quantity per customer e. G. Say a cpu intel i7 is only available 1 unit per customer which means you can not buy 2 items of the same product, only 1 is allowed.

Amazon may have a reason for such policy in effect and i don't question that, however amazon should carefully set this policy keeping in mind certain technical aspects of the way computers work.
E. G. There's what is called a dual channel memory whereby you get optimum performance by installing two ram sticks of the same make, model & speed.

A user may be deprived of such benefit if he is allowed only 1 unit per customer for such items which i already find on amazon. He will have to hunt for the exact same model elsewhere or may simply refrain from buying from amazon.

Amazon should carefully review their policy and wherever applicable offer a limit of 2 units per customer.

My previous suggestion about improving search results has not been taken into consideration by amazon, i am sure his will not be too. This is posted in the interest of larger consumer base in india.

Thanks.

Order#[protected]

Product: tp-link tl-wr841n 300mbps wireless-n router
Sold by: cloudtail india private limited
Total invoice amount: inr 849.00

The product quality is very bad.. I can't get my original internet speed through it.. So i have requested for return and refund.

The return request was done on 26th october and pick up was scheduled on 27th october, 2017 between 7 am to 10 am from my home address (In howrah. Pin code 711102) where the product was delivered.. The pick up was not done on 27th october so i call amazon customer service and they told me that pick up will be done on 28th october. Even today, the pick up is not done (28th october) and i called customer service again and they dont have anything to justify why the return is not picked up. They also told me that the order was not for refund, it was for replacement... Even my amazon account shows that the product was ordered for return and refund.. And my confermation email and sms also shows that it was for return and refund..

So i cancel the old return pickup order and reorder for return and refund again on 29th october..

I am totally disappointed for this harassment.. Finally i just want to return the product on 29th october and want my refund as soon as possible..