Amazon India Complaints & Reviews

I ordered bajaj rex 500-watt mixer grinder with 3 jars (White) (Order #[protected] on 28/10/2017 and to get it delivered as early as possible i took membership of amazon prime, so the order was promised to be delivered on 30/10/2017. But, even today on 5/11/2017 i haven't received my product, so i contacted the customer service of amazon :
1. To cancel the order
2. Cancel the prime membership
3. Get refunds of both (Order and prime membership)
4. Reimbursement (For my inconvenience and false promises from them)

In response to it, the cce (Shivendu) agreed for the top 3 points, but for the major issue (Reimbursement) he said he cannot do anything as their company has no policy regarding this.in reply to this, i said that can i go and complaint anywhere as if you have no policy, he bluntly said yes you can go anywhere and complain.

I am not writing this complaint to get anything as reimbursement, rather i just wanted to highlight this issue that what if these so called e-commerce websites make false promises and cannot fulfil them and just raise their hands that they can't do anything for customer's inconvenience.

They are running their business all over the world and we know about mr. Jeff bezos, what he is now and where does he lie in the world's richest people list, but what if he cannot make a policy for the inconvenience caused to his prime customers.

Where should a normal middle class indian will go to complaint about these e-commerce websites and their so called bosses?

Hi, i have joined prime membership on 4th oct as there was some offer to get 20% casback upto 300inr if you add up money to your amazon pay on same day

After subscribing prime when i tried to add money. I got some error. I intimated same thing to you on same day and they promised me that i will be still eligible for offer once they fix it.

I took two confirmation on mail for same from your end. Later it was fixed on 9th in night and i got mail for same around 8:40 so when i seen that mail on next day. I again enquired same thing on call with your associate and he again committed that yes sir you are eligible as it had been committed to you as she checked. So after confirmation i added 1500 to my account.

Later i called up on 26th oct for confirmation that amount has not been credited than that guy told me that sir dont worry, it will be credited to your account by 28th nov.

I waited and on 29th again called up, than associate told me that we are forwarding case to associate who committed to process and it will reflect in your account within 24 hours.

Still nothing i again called on 31st oct and associate told me yes he can see complain for that and he is arranging a callback from department which will do needfull within 2 hours but i have not recieved any even next day.

Still to my surprise after 3 commitment i am still at same place. I again called up on 1st nov and asked associate to transfer call to supervisor. He transferred call to mr jaswinder who told me he is speaking from eaclation desk.

This was one of the second longest on call of my career. I wasted 53min of my life for same. He told yes sir it has been committed to you and i am processing it in your account just now and than he put me on hold. After that when he came back, he started debating that amount has been already credited in your account. I told him that amount he is talking about of 301inr is a refund of purchase which i had issue but he still persisted with his thought than to make him clear i switched on my lappy and told him about my order id and to read comments aginst it. Finally after long converstauon he again agreed and told me that he is processing cashback with in next minute which might take 4 hours to reflect in my account and in next minute i will recieve a confirmation on mail too for same.

But later in morning next day still i have not got any credition and even a mail too. I was really frustrated of this behaviour because its like clearly a cheating and harrasment that i am going through.4th time you have provided a timeline which passed and still your associate ignored such a long conversation to make him realise that he was wrong which he later admitted on call also

Now for me cashback has become second priorty and action against that guy mr jaswinder is on top because how can he ignore such a matter like that. Are there no tracking for same in amazon.

I called up on 2nd nov again to have longest conversation of my life of more than 80min. For me my main problem is that i have to explain whole thing again and agin to everyone and this was my 6th call for same matter. I asked associate to transfer call to his supervisor. It was done but this new supervisor baught something new to table. He asked sir on same day when you purchase prime you need to purchase something else also although as such nothing is there in t&c and i know he was wrong too but i also i did purchase something else on that day. I think he was not aware about it. I guess your associate don't have order history available with them because same thing happened with jaswinder. I need to provide my order history and all to them myself. Than i asked him to transfer call to his supervisor so mr nand kishore came on line and i asked him to take action against mr jaswinder and let me know for same. He said thats our internal and he wont let me anything that has been done. But how can i make sure if you are not intimating me about it. You might not do anything but i am the one who went through such harrasment. Secondly he said that he will take against those who provided wrong commitment. I think there were in total 8 people who committed me that my cashback will be provided as if you check whole above conversation. Will you take action against all? Also he is saying 8 associate are wrong and he is right. Now come to point what he mean, he said that you need to add money in 5th oct only for eligibility. I told him but still issue was not fixed from your end for which i again marked mail on 5th but he insisted that its your problem if you are not able to add up money. Let me know how i am wrong here. I marked a mail on 4th that i am having issue and than again on 5th i replied still issue is persisting and you fix that issue on 9th. Than how is it possible for me to add up by 5th. Also two approval on mail you have provided that for later addition you will credit it manually. Before adding on same day i took commitmrnt from your associate on call and she also said it will be credited to your account but i was frustrated what your mr manager thoughts were. He has no issue from his team for 8 wrong commitment and he is proving me wrong that if our service is not working. I have to bear loss for same. I have never seen such unprofessionalism in any customer care and that too is from manager of your esclation department.

If you read whole thing you will came to know how much i went through, how many timeline & commitments you have provided. Seriously i will be going stop by step to make your realise what you have done. All the proofs that i have will come handy soon. I am such a online guy that if i require anything, i try to use online for everything instead of doing it manually but i never had such terrible experience with any other service provider but you ruined it in a big way. Seriously i never expected from amazon to be fair but i don't know what happened.

My priorties are-

Action against mr jaswinder your supervisor from esclation and i need written mail of it.

Have word with your manager mr nand kishore esclation manager-he need to understand how much client has went through and need to listen him before judging and making a prospective. He cant say his whole team provided a wrong committment. This is unbearable atvany cost.

Process my cashback of 300inr

Really i can mention so much more but it will be just waste of my time only. More than 4 hours i was on call with your associate for same concern. Dont know how many mails have been shooted which all went in vein.

Chetan
[protected]
[protected]@gmail.com

I ordered honor 8 from amazon recently, the tracking section on the website said the package will reach to me within 4 november, on 1st of november their tracking section said the package has reached my local courier office (Amazon transportation services) so reached out to the delivery guys, they said the package had not reached their office yet, so i again reached out top them on 4th november which was the final date the amazon provided, again they said the package has not reached yet. But the tracking section still says the package has arrived in nearest courier facility. Later the amazon extended their date to 7th november but still no response from either of them.

Dear sir / mam,

I, saumyajit parida, have placed an order for "sheaffer 9325-1 glossy rollerball pen - black" on 26th oct 2017. Order no for the same is order#[protected] and snapshot of the same is enclosed for your ready reference.

In place of the relevant pen which i purchased, a pen of another variety was delivered on 30th oct 2017. I thereupon called amazon customer care for replacement. They had said o replace the same at the earliest and till date no action has been taken.

I have been daily following up regarding the same and the customer care personnel is neither sending some one to pickup nor refunding my money.
The said pen was a gift for someone and due to amazon's carelessness and non seriousness towards its reciprocal obligation, i have failed to deliver the intended action.

I request you to help me by taking strict action against amazon by refunding my money and warning them to be strict against the above said futuristic negligence.

Thanking you and obliged
Saumyajit

I m jitendra pardeshi. I order auxion wrist & strength exerciser. Be4 product come, by mistakly i order another same catogiry auxion wrist & strength exerciser. So i return back my mistakly order product. But that delivery boy take my return product also nd not give my refund money.
Delivery person say... Money is deposited in my account. I always order from cod method nd this time also i order cod method bases then how my money deposited in my account? Ur company all delivery person is fraud.
I strictly take action against amazon india company. I want my money back.

I have purchased "sennheiser cx 180 street ii in-ear headphone (Black)". And my balance has deducted two time. This is very bed payment service with amazon. It mostly decline the payment. There is a lot of problem facing with amazon payment. I want my extra deducted money back.

My email id for this order is ([protected]@gmail.com). & number is [protected]

I order a nebulizer in Amazon, payment through online . I didn't receive the product. they give Some tracking DTDC courier tracking number, It shows delivered in some other where . i call to DTDC courier they said its delivered, I mail to AMAZON, till now no responce from Amazon People ...

Order id[protected]: 1 of captcha mi redmi note 3 compatible certified m2 water proof smart band compatible with bluetooth & heart rate sensor with wireless bluetooth s530 (1 y [asin: b0714gsn5j]

I asked for black, got orange. Even after 3-4 days use, this is not charged, the charger was defective.. Can you please collect this faulty product and send me the correct one..

Amazon confirmed they will come back within 3 days but they didnt. Further, now they cant post this review.

Hi, my name is dev chavhan. I placed an order with amazon last week from swipe connect grand. I received masage & email for delivery date 1 november but 1 november not recived any type of product or not any responce from there side no call. No massage. I have checked status only on amazon website, status showed items delivered and were singed for by me (Which is not true at all). I called amazon same day night 12 o'clock, spoke with one the rep, he confirmed that packages were misplaced and they will fix the issue. The rep promised me that i will get a full refund and as a compensation they will send me my orferorder for next 3 day. I will regularly follow up to call for customer service team. I will 12 time call last 3 days to customer service team. But till not received my order or refund. It's very big fraud company.

Last monday i ordered canvas infinity mobile for Rs 9999 and the product is to be delivered on wed but first they dont delivery​ on that day and asked me to wait for 2 days more and finally they gave my product on friday bt wait instead of my phone they gave me a soap just for 9999 and now they said just wait unless we investigate and it will take 10 to 15 days but we not gurantee you for any refund and it is amazon prime service, ...thanku amazon for this fast and quality service and you really take care of your customer. And the most important that show it was amazon fraud was that the weight showing on packet was 70 gm whereas the phone weight itself was more than 150 gm

The product was returned by the post office itself as on as the package was damaged and lighter than the mentioned weight said the staff of the post office.
I also received an email on 21st of august that the item is being returned and will refund me.
On 25 sept. They said that the will refund full amount in my bank account, but they did not.
And in oct 13 they started asking for courier receipt, saying that "we can only refund when we get the photo of the courier receipt.
But they never did mentioned about the receipt and how am i suppose to get it now ie. After 2 and 1/2 months.
I did talked to the customer service of amazon about the issue but they said they cant help regarding this issue until they get the receipt.

But they already said that they will refund me, and so how can they make excuses now.
I have forwarded the email they had sent please have a look.

I have ordered a party wear lehenga choli on 10 oct 2017, the description which was in amazon site after delivery it was too short, not able to wear. Then i request to return the item and return pickup date was 19 oct 2017 but now till today no. Action have been done. Plz solve my problem and return or replace the item immediately. This was 2nd time issue in amazon

Order #[protected] the package was promised to be delivered today. Informed your agent to deliver by today afternoon. But failed to deliver. Not responding to my repeated calls. He has misled you that my address is changed and could not be located. My address remains the same. Many items have been delivered to the same address in the past

Hello sir, i'm akash vispute. Last month, i ordered micro usb otg multi card reader. But it is a faulty item. Memory card is not inserting properly. So i return the item last month. But still the moment, i haven't received my refund. One month after i still don't receive my refund. I already link my bank account. Now they are not recieving my calls. Worst service i ever get from amazon. Please help me.
-akash vispute
E-mail id:- [protected]@gmail.com

I purchase two ear phones of skullcandy it stopped functioning with in a month warranty was 1year. I contacted the customer care they said return window is over and i shud contact brand, they gave me number and mail id of skullcandy, i tried contacting them the number was incorrect and sent mail but never got a reply, so i contacted amazon again and again they gave the same answer.
When i contacted them i last time i said them i can go to nearby service center and check if they could repair it so the executive said he cant give me any address and if the manufacturer refuse i should get a letter from him.
This is such a hassel to a cm, i really loved shopping with amazon because its very cm friendly but now its really very bad i also did not get by pick and deliveries on time, very disappointed.

Order #[protected]
Item - dr. Morepen bg-03 gluco one glucometer, 25 strips (Multicolor)

This item says lifetime warranty. Its become defective now. I contacted your customer service and they asked me to get in touch with the manufacturer. I send an email to the manufacturer and waited for more than 10 days. They never get back to me. Again i contacted your customer service and they send the same scripted lines again and again without reading my messages. Finally they asked to file a case in court and disconnected the chat. Is this fair? I need to file a case in court for this 700rs item. I paid the money to you and you are responsible for it. The previous rep shabaz thought me i was blind or uneducated. He irritates me by sending same line again and again. Finally he disconnected the chat without providing any solution. I never expected this kind of customer service from you. I've attached the chat script, i had with shabaz. I need a solution for this.

I purchased one asus e203na-fd026t 11.6-inch laptop, star grey, from amazon india website by paying full money through credit card. Received a defective piece. I returned it to amazon center at hoskote by courier on 3/10/2017. The amazon hoskote center did not accept it and the packet was returned to me without opening. I talked to amazon on phone and as advised, sent the pack again, this was again returned to me. I changed the courier and sent the pack again to amazon, and they returned it again to me.
Amazon refuses to arrange a pick up of this defective piece from my house. Now i have lost my money, nearly 14, 000/- and struggling with a laptop that doesn't even start. I was never cheated like this before in my life. Amazon is an organised cheater, they are fraud. I will spread this message to people and detract them from buying fro amazon.

Order #[protected]

It is very bad & poor service from amazon, your customer care person bhushpendra not support me well, he was asking me unnecessary questions.

From last 15 days, it was very bad experience from amazon, your company is mnc, and this type of bad service...?

I ordered orient fabri joy 1000-watt dry iron and it was damaged product, i have registered complaint against same product. Amazon product delivery boy supposed to come around 30th october 2017. But, till he is unable to come. I was suffered from last 3-4 orders of amazon. Their services was very poor [ third class, hopeless ].

So, i am requesting you, to please, co-operate me in this issue. And solve my problem asap.

Its been more than a month i dint received my refund. have sent mail mANY TIMEs and every time i get same ### copy paste reply.
even i explain them that i need money for Diwali give me before that but dint got. i had no cash this diwali.

I am vinit jain for rohini. My order has been cancelled 2 times first on 23-10 and second on 30-10. When i complained for my first order to customer care your employee said that the company deduct 100 rs. As a penalty and now as my second order is also cancelled so what the company should do as a penalty for this. Please reply as soon as possible. This is a multinational company. What are you doing to maintain your reputation. I want my order with penalty.