Amazon India Complaints & Reviews

A Purchase order was placed to Amazon India for MB Magic Bullet Mixer Grinder & Chopper ( Combo 21 pcs Set ) on 23/08/2017 through Internet.
It was delivered at my home on 28/08/2017
& I paid the delivery person Rs.2379/- by cash.
But it was found that some materials were missing.
I complained to Customer Care & they replied me to give replacement.
Hence it was taken back on 30/08/2017.
Returning was confirmed through SMS.
On 13/09/2017, SMS was received that the good materials will be return to me within 3rd October, 2017.
But no materials were sent to me.
On 12/10/2017, I got SMS as :
[ Your order for MB Magic Bullet Mixer Grinder & Chopper ( Combo 21 pcs Set ) is cancelled. If you have already paid, refund will be intiated shortly. Details: http://amzn.in/bKncrK5.]
But no money was refunded by them till date.
I repeatedly tried to talk with Customer Care Officer but failed as there is no option to talk directly to them.
I paid them on cash, so they should also return Rs.2379/- by cash at my home or they should ask to have my account no.
Please help me to recover the amount.

Dear team,
I Purchased a new iPhone from amazon on big billion day and I got a faulty device it’s when I relaized that it’s 17 days over and I call to amazon so they and mail regarding this so I dropped a mail than they told me same will be support only for 10 days after this this we will not replace.

And Apple is telling they will repaired.

Please I need my refund amount amazon sell me a faulty device and this is 3D issue.
Some time the speaker is misbehave still now I am chasing with amazon for the same.
Kindly help me out.

I am order more than 20+ product daily for my business purpose..

The amazon madurai courier team send products daily for past 1 months..

But for last 1 week... Amazon madurai courier team cancel all of my courier and send back to amazon..

It leads to order via other flatform like flipkart.com

And i asked reason for cancel in madurai amazon courier team, while i am contacting madurai amazon courier they told i am ordering product for my business that's why they cancel all of my products and send back to seller.. Also i sent return for few times.. Due to return they told that send back all of order to amazon..

Amazon madurai courier cheat amazon.. And update wrong statement and send courier back

And also update status like undeliverable address.

But i have create another amazon account and order using my wife name in same address and also order same products in my account..

Madurai amazon courier team cancel only my products and send back to seller..

But they didn't cancel my wife products..

Look like amazon madurai courier team is not good.. And that manager update wrong status..

And amazon will allow to order products for business..

But courier team cancel my products...

Nearly

120+ products cancel by madurai amazon courier team and send back to seller.

Please take serious action to madurai amazon courier team, and don't allow that in future..

If you allow means,

It leads to order products to some other website like flipkart.com snapdeal.com

Because madurai amazon courier is not good..

This is very urgent. My card is being charged rs. 711 to rs. 719 every month for an amazon prime membership that i have not subscribed to. This is very serious. I am being charged for a service that i have not asked for. The first time i was charged rs. 719 on 2nd october on my credit card. Once more, i was charged rs. 711 on my credit card on 2nd november. Request you to look into it immediatly and contact me.

[protected]

I booked lee mens jeans on 7 oct 2017, my order no is[protected], my order deliverd sucessfully on 16 oct 2017, but i got some fitting problem, than i send request return my orde on17 oct 2017, my return pickup from amazon has been registered for 21 oct 2017, but i got message on 22 oct 2017 for amazon has been cancelled my return pickup request, i am still waiting for return my order,

The delivery of my order was done in a unprofessional manner even without obtaining the receipt signature, not only that without informing me about the arrival and delivery of the item the delivery agent just left the item at the security.

I orders Lenovo k8 note. There is an offer if I purchase phone from Amazon pay balance then I will receive 15% cashbacks after 21 days of purchasing date. But i found that no amount is refunded in my Amazon pay balance. I request you to refund my amount and call me once. I will be highly obliged.

I m ankit2391.[protected]@gmail.com. My registered mobile number is [protected] . I personally request you to convey a duplicate bill to me so that I can unlock my iPhone. My alternative number is [protected].

Sold my used Samsung galaxy S6 edge via "Sell as an individual" policy of amazon.in which has just started in Mumbai, Chennai and some other cities. However the product was rejected by the buyer and it should have been returned to me initially. But product has still not been received. It seems they have delivered it to a wrong address or to a wrong person. Moreover the address where it should have been delivered was closed for Diwali Eve.
Also received updates of device being delivered to more than one address at same time and same day. Is this even possible on earth ? NEED a REIMBURSEMENT FOR THE SAME ! DISAPOINTED !

JOB # :[protected]

I have deposited Rs. 499 for Amazon prime card for 1 year but yet
not received Amazon prime card or paper for which deposited Rs. 499 on 28.10.2017 order no.[protected]

I purchased 1+5 and by terms and condition there is vodafone offer on phone (1+9gb) for 5 months but i dont get this offer now they told me we sold phone now its your duty to talk with vodaphone and vodafone says there is no such a offer so we didnt gives u offer then talk to amazone, amzone said yes there is offer talk to vodafone, who is liar?
Whatever but its completely amazone responsibility
Since its yours patch up not mine if you promised the offer then you should complete it utherwise refund me, for refund also deny by amazone
This is fraud done by amazone

I have not got the product i have orderd a laptop - hp pavilion x360 13-u005tu laptop (Core i5-6200u/4gb ram/1tb hdd/13.3 (33.78 cm)/win 10/touch) this one from amazon but i have not deliverd it till now 8 months ago its november staring but i have not the product and they are not giving my money back please somone help me the order is of 60k and amazon have taken the money but not giving me back

I have ordered subject mentioned product on 2 oct 2017. But i have received some soaps and tablets instead of my actual product after contacting the seller they are claiming my product is replaced by some local courier person an ask to return to back them and they will refund my money with courier charges which i have to pay to courier company for return.
I have returned the product with pre generated returned label which mentioned complete address of seller and sent with with trackon courier service pvt ltd on[protected], tracking no [protected].
Now said courier is shows address not found and got returned.. I feel like the amazon india stallen my money fradulently and they also give me mentally and financial harrassment for returning back my money.. I mean now hopeless what should i have to do for my lost money which i have paid for buying that product

The phone has a low volume. And their is no product specification to mention volume.
So how would a buyer know what should they expect. For a person who takes 120 calls a day, the levels are the worst in the market.
The complaint department acknowledge the issue but refuse to refund the amount or allow me to use to another better product.
They say the mobile has no defect.
How can a customer understand what is being sold if not specified in specification.
What is mobile phone worth if it cant have good audio.
Amazon refuses to understand that they have mislead a customer by not giving relevant information and then saying that they cannot take back device.

This is regarding the latest order[protected]. The order delivery was due on 26th october. The product reached the town and was out for delivery on 23rd october.in the evening, i received a call from the delivery boy saying that they cannot deliver the product due to unavailability of resources. Following that the status was updated as - customer not available which wasn't the case. Then they didn't try reaching me. On 26th october, again no one called and updated as customer not available. I tried reaching customer care and escalated the matter, also informed that i would not be in town for next few days. The customer support promised that the delivery would be done by 8 pm but again the status was incorrectly updated as customer not available.

On 28th october, my house was locked and no one was available. The delivery guy called me and i informed that i cannot accept the product that day. But the delivery guy delivered it to some other location without my permission. It was first updated as mail room/security whereas i have no such arrangement. I did not opt for delivery at neighbor's house on the app, neither did i acknowledge on phone.

I was panicked and tried calling the customer support. The escalation team were too poor in their support. They said it's a fault and i need to place a return request.

My point was - if i have not received the product and complaining about security issue and deviation from policy, but the lady executive kept saying in a rude tone "mam do you want a solution or not. As per policy, you need to place a return request. This is an extra step i have taken to help else as per policy, we can't do anything" can't quote all the feelings and the way it was done and said. I kept re-iterating that if i havent received the order, how can i place the return request. The lady was so irritated that i am not understanding what she said. But, my concern is the product wasn't delivered to me and status is incorrectly updated to delivered. If the product is delivered to any random neighborhood,

This mail is to escalate my security issues. Who authorized the delivery guy to deliver it anywhere he opted to and he has now updated that he is delivered at my address. He has neither updated the right address where he delivered, nor updated the contact number. When he saw that no one was at home and the gate was locked, why didn't he update the status as "customers not available". I am seriously surprised with this way.

I work on a support project and have no time to keep following up on this issue. I am regretful to have paid the money while ordering. So can't afford to lose this money.

I don't know where the product is. Please refund my money. I am seriously let down by repeated issues with amazon orders.

I had requested on 16th october for 2 raymond shirts from amazon but yesterday i have received 1 old used shirt with a hole. Its a beggers shirt. Amazon may be thinking customer as a begger. Requesting consumer forum kindly have a look on my complain as the company asking me to courier it back but i really don't want to touch that shirt even. Kindly take serious step.

I had purchased redmi note 3 from amazon.in on 27.10.2016. But on 26.10.2017, there is some display problem for which i have contacted the authorized service centre of xiaomi in silchar on 27.10.2017. But unfortunately they told me that my mobile can not be repaired under warranty. But as per the warranty manual that was given with the mobile, it was written that the limited warranty starts from the day the customer receives the item. When i told about this to customer care executive they asked me to mail amazon and to send one copy of the mail to them. For this i had contacted to amazon and request them to send me a mail about warranty. I have also contacted mi customer care but they told me that my mobile does not fall under warranty as it has completed 1 year. When i show amazon's mail to customer care of xiaomi in silchar, assam, they told that the mail was not properly written. Hence they need to contact mi customer care. Now what should i do. If it is written in warranty manual of mi that the limited warranty starts from the day the customer receives the item then why my mobile will not come under warranty.
Why amazon is not helping in this issue

Amazon india — worst courier service
Me me. Rajiv singh on nov 01 2017
I ordered a frock on 23th october on amazon and guarantied delivery date was on 30th october but delivery was not done for a reason "held for payment". But i did not get any call or message from the courier boy. Amazon customer service told me to place a new order from a new account, so i did. But again same problem with the new order. I am facing these problems for 5 days. Still i did not get any perfect solution from amazon customer service. They are just repeating "you will receive your order soon". I don't know when will the 'soon' come. Give me a correct solution. I live shukla ganj unnao and my phone no.[protected] pls help me. Thank you...

I had ordered a royal oak glass dining table with order no.[protected] of 17999/- in amazon but the product arrived here at my address was damaged and defected. When i complained to their customer care services, they assured me that the refund would be initiated within a week but when i called them the call did not go through as they had blocked my numbers.

I also have payment details as well as their apology mail with the compensation. I am attaching all my proofs with it. #amazonfraudcompany #amazondowndown... Now i am looking for legal actions... Amazon down down...

Hi i'm manideepa from kolkata. I placed an order on 22nd of october and due to wrong size cancelled it on the very same day. Still i'm being harrassed till today (1st nov) for getting back the refund. I received a message on 27th that refund has been initiated within 2-4 days i will get the refund back till today i did not get it. I called customer care now they are saying i'll get the refund next week. Is amazon such a poor company that in 11days also they are unable to refund an amount of 629rs only?