Amazon India Complaints & Reviews

I ordered hp 15q-bu004tu 2017 15.6-inch laptop (6th gen core i3-6006u/4gb/1tb/free dos/integrated graphics), grey on 11th october 2017. It got delivered to me on the 11th october 2017. The package was sealed when receiving from the courier person. After he left i opened the package and saw that there was a brick stone taped to the bottom of he box. The very same night i put a complaint to amazon. They told me that the investigation team will look into it & let me know in 5 working days i. E. On 24th october 2017 by 8.00 pm.

This is the chat correspondence i had with the amazon team.

Me: i need to know the status of my complaint.
You are now connected to amin narendra from amazon.in
Amin narendra: hello, welcome to amazon customer service. My name is amin. How may i help you.
Me: hi amin..
I got disconnected the last time..
Amin narendra: hello lynette
Me: wanted to know the status of my complaint
Amin narendra: let me check this for you.
Me: ok
Amin narendra: as this is handled by a specialist team i will have to transfer this chat to the concerned team who will assist you in a better way. I am transferring this chat, please be connected.
A customer service associate will be with you in a moment.
You are now connected to ayesha from amazon.in
Ayesha: hello, my name is ayesha
How may i assist you today?
Me: hi ayesha
I want to know the status of my complaint
Ayesha: are we talking about hp 15q-bu004tu 2017 15.6-inch laptop (6th gen core i3-6006u/4gb/1tb/free dos/integrated graphics), grey
Me: yes
Ayesha: thank you for confirmation
I've checked your order and see that an investigation was raised on your order
Me: ok
Ayesha: and according to our investigation team we cannot issue refund or replacement on your order
Me: why
Ayesha: as per our investigation team the item was delivered to you
Me: when the parcel was delivered to me. When opening it, i saw instead of a laptop i got a brick stone
This is a fulfilled by amazon..
So you are telling me i spend 25k for a brick stone
We're sorry, but your last message may not have been sent.
Ayesha is typing...
You are now reconnected with ayesha.
Ayesha: actually our investigation team has a special tool with which they will track the item according to satilite
Me: and where have they found it then..
Coz it is not with me
Ayesha: according to them it is delivered to you
Me: yes the box was delivered o me..
But there was no laptop in it
Ayesha: i'm sorry i would love to give you the replacement but we are unable to do so as we have an update from them to deny the replacement
Me: i dont need the replacement.. I just need my refund
Ayesha: i'm sorry i cannot assist you further
Me: so pls give me ur manager email id or phone no..
Or i'll disconnect amazon from my future shopping
Ayesha: i'm sorry we are from the escalation team we cannot transfer your contact further
Me: i've shopped on amazon on all my online shopping.. This is he 1st time i've got a brick stone
Ok.. Then i'll stop shopping from amazon.. & tell all my friends and family to do so..
Ayesha: i'm sorry but as per our investigation team we are unable to give you replacement
Me: so amazon people will keep m money & the laptop
Ayesha: unfortunately, we won't be able to assist any further on this issue, but we'll be more than happy to provide any help you may need in the future.
Me: or the seller will do that
I need my money back.. That it
Ayesha: as there is no additional action we can take over this matter, i am forced to release this call.
Thank you for your understanding.
Me: rs. 25, 000/- is big amount for salaried person

I have booked vivo v5 s mobile of 16000 rs in amazon, and it was delivered on october 20 th, but empty package, i called amazon customer service as soon as i opened the package, amazon said they will respond after 3 days, but they said they investigated and outcome of the investigation is they can't provide refund, and they looks me like a theif even though i have good relationship since 5 years, thanks for amazon to make me realize to don't believe in you

I have ordered iphone 7 in great indian sale but didn't got product i have tried calling amazon but nothing helpful they are refusing to place replacement order with same offered price and initiated refund instead of product. As it was bought in offer i demand to give product in same price but amazon is lying that they haven't promised replacement but i have written communication from their executive saying we have placed replacement order for my product.

I had ordered the mobile hand set lava x50 + on dated 17.09.2017 by order no[protected] and product was delivered lavax50 in place of actual ordered lava x50+ on dated 21.09.2017. The price rs6890/ was recovered through debit card swap for lava x50 +. When we found the mobile handset lava x50, immediately contacted to amazon customer care and requested for refund of the money as wrong product was delivered. After several requests to customer care executive they finally agreed for refunding the money after return of the item. They had informed that as soon as they get the mobile they will return the amount in bank account and the mobile was returned accordingly but in spite of refunding the amount in bank account, they issued a check in the fictitious name as my mobile no. Which is enclosed in this complaint. I have already made several follow ups since 21 sept for crediting the return amount in my bank account but the company harassed me by issuing the fictitious check on 10 oct. After getting the fake check i contacted to customer care everyday since then for making refund but till this the date they made false commitments for refund to bank account. Today, i have tried several times but amazon system is not responding to my call and i am unable to contact amazon and finally i am making this complain so that my grievance can be redressed with refunding the amount of 6, 800 and harrasement amount of 25, 000 in my bank account.

I have bought a product (Redmi 4) from amazon.com on 24/10/2017 and received the product by paying rs8999/- through cod. Everything was ok but received a faulty adapter. They assure me to replace the adapter along with the mobile but they gave me 1month time.in spite of paying the exact amount why we the customer are being harassed. Why don't they make sure that the products they sell are in working good condition.in the process of return and replacing we are being suffered as it wastes much of our time without much profitable result.

So please warn the company as well as the seller to not to fraud and harass us. Hereby i am providing the product as well as the seller info below too.

Product-redmi 4, 32gb gold, ordered on 18 october 2017 order#[protected] from amazon.com

Seller:-green mobiles
Building nos. 1 & 2, agsons global logistics park,
Vill. Kishora, main gt road, opp. Tau devilal
Park
Sonipat, haryana, 131021
In

Thanking you,
Sandip karmakar
[protected]

We have booked 43 inch tcl led tv online amazon shopping on 17.10.2017. Rs 29020/- debited by my account. Still not dispatched parcel to me. They are saying some technical issues. Its resolved then parcel dispatched to you.
Order no[protected]
Order dt - 17.10.2017
Order details copy is attached
Ram parkhe
Victoria hospital jabalpur

I had purchased 1 moto g5s+ mobile from amazon site online on 24th sep.2017 and received it by 29th and i found it rear camera is malfunction after 3 days so i tried to generat return item receipt. But when i could not succeed i choose phone option to contact your customer care representative and after 2 days i could succeed and on 8th oct your one of representative told that i have to download smartchek app in mobile to check mobile fuctions and report will be generated automatically and report also shown camera malfunction but i didn't get any mail regarding this problem from your side but your representative assured me that they had checked online and item is defective so it will be returned and collected by 14th oct. From my residence but till 17th oct no one contacted me so i contacted your customer care representative (Shahin) on 20th and she checked all the details online and assure me that this itme would be picked by your own logistic dept. And i will also get mail regarding this conversation still i didn't get any mail and no one contacted me to collect the item today i tried alot to contact your customer care representatives but i couldn't succeed so i opted chat option and chatted with your representative (Shoib) and explained all the details to him and he assure me to escalate my issue to higher authorities will will drop a mail regarding this issue and also mail to mobile team to call me and resolve this issue but still i didn't get any mail rom your side so i thought it is a serious case of negligence from your side so i had to write this mail to you and expect your response.

I returned a jacket before 1 month.. on 21 sep and they said money will be refunded in 5-6 business days and still I did not get any refund.. everytime I called they said me to wait for 3-4 business days. I guess I have called them 10 times.. they did not give money back and now they have blocked me. I can't call them.

My delivery date is 21 but delivery boy has come on night 8.30 and call me that time i am closed my office. He spoke some unwanted words against me not responsible also. Finally that boy decide to delivery on 25th

Hello, i m mr. Rahul balak, i purchased boot ear phone's on oct 12, unfortunately it was faulty, after making to replace/refund, they gave mi pick up date, 14 nov.. But no one came to pick-up them, i tried another time, now the date was 23 oct (3pm to 6pm),,, same result, no one their to pickup my earphone... What to do now... Plzzz tell mi about it...

Hello sir
My name anand kumar pandey
My amazon user name happy
My amazon resister no - [protected]
My product delivery date 13 oct 2017 but product not delivered me date 24 oct 2017
Why delay my product? I already pay money in advance to amazon
Please help me.

I Have order Red Tape Mens slip (order No -
[protected]which will not delivered to me & it will be returned automatically that was so irresponsible service by amazon it & The costumers exicatve are so so rude it will not expected by amazon i want repalce my order

I had ordered a product from amazon india. The invoice no is qwdr-13258. Order was placed from mr. Pramod lamba's account. Today the order was delivered. My complaint is regarding the delivery boy. I don't know what kind of people are hired by amazon india as delivery boys. The person who came had no decency to behave. First of all he was going on pressing the calling bell continuously without even waiting for a minute. He must have pressed the calling bell at least 10-12 times within a span of 1 -2 minutes. When i opened the door and asked him why was he honking the bell so many times he had the adausity to say that he is busy and he was behaving like a goon. He dint even bother to give the product, he just left it there and started walking with arrogance. Absolutely no grooming, no manners as to how to speak to a lady. I wonder how safe are women / old people at home if this is the quality of people who work for etailers. This is not an issue which can be ignored. It is a question of safety of women / old people who will be alone at home. Would amazon take the responsibility if something wrong happens. I doubt if amazon does any background check or verification of people before hiring them as their delivery agents. I would expect a stern action to be taken against the delivery agent. If no action is taken by amazon, i would be forced to lodge a police complaint.

Padmashree lamba
[protected]
[protected]@gmail.com

Order date:01/oct/17
Order no:[protected]
Order total: rs 6, 198/-

We have received the item and kept it unpacked and waiting for bajaj installation team, but it is has not happened.
So that we have installed it yesterday, but it seems not getting poweredup. Kindly send bajaj representative for fixing the same.

Thanks in advance.

Manjunath selvam
[protected]

I have purchased a product by name cosmic byte gs 420 headphones with mic on 07.10.2017 for an amount of rs.999/- and my order no.[protected]. A reply from amazon on 12th october 2017 was received stating that the item is not delivered due to some reasons such as damage/not traced out the address and refund will be made with in 2-4 working days. But, so far i have not received any amount through my bank or any other way. Hence i requested to refund the amount paid by me or resend the product.

I received a faulty product (Mixer grinder) from amazon.in order #[protected]. Upon complaint, amazon asked me to return product through courier, as they don't have pickup service available. I did the same & returned fauly mixer grinder to amazon gurgaon (Haryana) address. I spent courier charges from my pocket, as i was promised to get reimbursement of the said courier charges. But now amazon is not returning my money, which i spent extra from my pocket. They are forcing me to buy something from them to realize my own money. Is this permissible without consent of the buyer. I'm so chated & urge for justice by getting my cash back to my pocket. Amazon should be fined heavily for this sort of illegal trade practices.

I have purchased a cyber shot camera from amazon worth rs 13029 on dated 22.9.2017 and received the camera on 26.9.2017 but due to bad video quality i have entereted the returned entry of camera for pick the camera but non of the courier man came for pick the camera on said date then after talking to customer care of amazon i have self return the camera on dt 4.10.2017 and paid rs 300/- but camera had returned due to address not found reason again i have called the customer care for returning reason they told to do courier from blue dart and i have paid to
blue dart courier 850/- rs on 18.10.2017 but on dated 23.10.2017 tracking courier said the camera was refusing by amazon seller address of ghaziabad up.I am facing so much problem due to amazon cheated to me two times niether pick courier nor refunded amount in my deducted account, pls take necessary steps as soon as possible otherwise i will take my owl legal steps.
Thanks

suresh kumar sharma
[protected], [protected]
[protected]@gmail.Com

Hi there, i am thakkar harshit,
i have been shopping with amazon from long time, but this was the last
order of my life as i have been in very bad situation today,
i bought a lenovo k8 note and got delivery on 9th, in just 3 days it's
blutooth, wifi, hotspot, stopped working, after too much conversation,
the replacement took place, in that case i ignored all the problems,
but today as the product was arrived at local area(vadodara) in
morning at 9:15 am, i have talked with the amazon(executive named
"shubham" ) and shared my issue that i live 45km
far from the delivery address, we talked and he(shubham) told me
that-"it is now my responsibility to deliver the product on or before
3pm today itself, to double confirmation i told again that i have to
go 45 km to reach at delivery address, he again confirm me that it
will be surely delivered and told me to reach at the delivery
address", this conversation was made at 12-12:30pm, on his
confirmation i left the home at 1pm and reached to the delivery
address(45km far). and waited till 3pm, after that i again talked via
amazon chat and talked with pooja
she told me sorry for the wrong info given by shubham, and told me to
wait till 5pm, and she told that she is requesting AMT for delivery,
after that i got call from Amazon transportation service (mobile no:
[protected]) he told me to wait at the delivery address, and said "i am
sending a boy to the address " i waited there till 5:20pm in between
i have tried to call back Amazon transportation service (mobile no:
[protected]) many time but they did not pickup my call. at the end i
again talk with amazon and they told me that delivery is not possible
today. now the point is that if the delivery was not possible today
than why the hell so many people give me confirmation and promise
about it, i traveled 45 km + wasted my 6 hours + petrol again i have
to came back home mean more 45km of travell. is this the way of
service, not answering calls, ask to wait all day, and in end telling
sorry is not enough.

Fashion freak men's polo t-shirt with collar stylish half sleeve cotton grey black (Ff0010) (Xxl - 42)
Sold by: fashionfreakstore
599.00
The above item may be treated as cancelled. I intend to have the same item using amazon pay balance as i can get more discount for choosing for the first time.
But what did i see? Amazon deducted abouy rs.30 from amazon pay balance.
This is a shocking news for me.

I got an unboxed product.. The voice quality of the phone is poor, the battery back up is poor.
I was said that the executive will check and that i will get a refund of the product.
Later the company's executive is saying that they will only arrange a replacement and not refund.
Why would i keep a phone that has poor quality and how can i trust a company that cheated me in first place by sending me used product.