Amazon India Complaints & Reviews

My son ordered a motorola turbo mobile charger. Order item id [protected]. Order i'd[protected]. And order date is 23 sep 2017. When i received item, i found it is not fit for my mobile. Within warranty period i contacted amazon, they replied item will be picked and exchange by v can who supplied the item. From supplier and amazon i have got no reply. It is my request to replace my item.

I purchased two products. One in april 2017 and the other in september 2017. For which till now i didn't receive any refund. Despite giving their respect in reference number the back continously said that the refund has not been process ed. I called every week to the amazon customer care. The service provider asked me to update my account details after which i will receive the refund. Still nothing was done.

I had purchased the mobile motog5s plus from amazon.in on 12th september 2017 for rs.15, 999 and received it on 16th september 2017. The order number for this purchase was[protected]. On opening the packaging, i found that the seal of the box containing the mobile was tempered with. By the look of the mobile phone, it seemed to be used earlier. Fortunately, i had made a video recording while unboxing the mobile. On the basis of that video clip, i requested amazon to return the product and provide me a replacement as i did not get the mobile phone according to the description provided on the site and felt cheated. Amazon, accepted the return of this item but refused to do the reverse pickup for the same stating that the reverse pickup is not available for my area with pincode 473112. I would like to inform you that almost every day amazon provides reverse pickup from my area as ours is a residential university campus (Jaypee university of engineering and technology (Juet), guna (M. P) serviced by all leading couriers. I again requested them to provide reverse pickup which they denied and told me to send it by myself through any courier service. Also they told that after the courier reaches their warehouse and the item gets scanned they will ship the replacement.

So i sent the mobile using firstflight courier with tracking number p991b0813938 on 22nd september 2017 and got it insured to prevent any transit loss. I packed the mobile in front of the courier person and then only he declared the amount and insurance. The mobile was delivered on 28th september 2017. Amazon posted the status of return completed.
Amazon sent the replacement mobile on 30th september by delhivery courier through order number[protected]. As i was out of station due to some urgent piece of work, i refused to accept the courier (Being apprehensive that in my absence it would not be possible for my mother to open and check the authenticity of the product by making a video). The phone was delivered back to amazon on 20th october 2017. I asked for the refund on 23rd october 2017 via an email to amazon to which they replied that the replacement product is still not scanned at the fulfillment center and the refund will be processed automatically. When i asked for the refund again on 25th october they told that they have received an empty box instead of the phone that was sent by me via firstflight and which they received almost a month back on 28th september, 2017 and hence denied the refund. Amazon asked me to contact firstflight for the claim and refund. I was also shocked when one of the representative of amazon asked me to send the mobile if it is with me or with firstflight and they would provide me the refund. I was accused indirectly of theft. Let me mention that i am a prime member at amazon and have a history of lots of frequent purchase worth thousands of rupees. I felt harassed.

On contacting the concerned firstflight courier person i was clearly told that it is just not possible that amazon people received an empty box as the firstflight delivery boy delivered a 400 g intact package and amazon had acknowledged the same. (Also amazon acknowledged the same to me, the customer by updating the status on their site as “replacement completed”). The firstflight courier person also stated that if the package was empty, why it took amazon people almost one month to inform the same and that too when the customer inquired about his refund? So, he told that it is clearly the fault of amazon and only they would provide the refund.
As a customer, i fail to understand where was i at fault? I requested amazon for reverse pick up that they denied, i got insurance for the entire value of mobile, couriered it via a very reliable courier and today i am denied my hard earned money by both the online shopping site (Amazon) and the courier service (Firstflight).

I bought honor 8 pro from amazon and it got replaced before and then again i ordered same product from amazon and again i have multiple issues with this phone.
Phone is heating.
Audio jack is not working properly.
Network issues.
Camera is really poor in night.
Signals dropping.
This is cheap product and seems like refurbished. I want a refund of this product as this is really bad in functioning and hangs a lot.
Please honor team... Either replace it or refund me for this product and provide me brand new mobile.
I want a new product.
My mobile number is - [protected]
Thanks

I have been charged on my american express card for an item that i did not purchase. It is for the total amount of $50.64. I don't know what the item is, is it books, accessories, or other? I have an item posted on my american express dated (September 15, 2017) 09/15/17 that states "amazon mktplacepmts/book stores. Can you please let me know what the item is and the model number etc if appropriate. Please get back to me as soon as possible. Thank you. I enjoy working with amazon and i don't want this to make me us both unhappy. Thanks again

I have no idea what this is? Books? Other? I don't know

Dear Sir,
I have purchased Corsair Value Select DDR3 ram from amazon .in 11th may 2016. I have detected that ram is not working on 10th oct 2017. I have sent throgh coueir to Kaizen Ahmedabad. They have declared that you have bought bought fake ram.
MH-BOM[protected] is invoice no.
ORDER ID is[protected].

I purchased through on line lyf water 75 phone as per order id[protected] on 20 march 2017 through amazon.in sold by king international mcie, new delhi 110044 as per invoice number dl-sdef[protected]. The mobile is in warranty period, the mobile is not switched on past few days, for complaint booking is not accepted since the no selling details not available in amazon web site. I like to replace it, since there is no official service center.

I had ordered coolpad note 5 mobile which was exclusively available only on amazon. My invoice date is 22 jan 2017 and invoice number is tn-maa[protected].

Order id is[protected] and device imei number is [protected]
I received the product on time. Thanks for the services. Mobile worked well for few days and then there use to be call drops. The intensity and frequency of call drops increased in the first month itself. I approached cool pad service center in kalyan west (Technotronics technologis regency avenue, shop no -13, masjid lane, syndicate, kalyan (W) mumbai, maharashtra) where i was informed that this is due to poor quality of power chip and mobile needs to be sent to factory for chip replacement to resolve the problem.

I surrendered my mobile to them and received it almost a month after my submission. However, the problem again continues till date. Further, i am facing following problems:

1) excessive heating: while using mobile for its primary function, i. E calling, the mobile gets over heated in just 05-10 mins and the body temperature of mobile increases so high that it becomes very difficult to handle it in hand.

2) high call drops: call drop frequency is very high.

3) battery issue: the battery performance has fallen drastically. 100 % battery gets drained to 0% in just 20 mins.

I approaced amazon customer team and they asked me to first contact coolpad india and if they deny for replacement/refund, kindly share the correspondence details to amazon.
I did the same. When coolpad india denied for replacement, i shared the details with amazon via email. However, amazon now asked me to letter a denial letter from coolpad service centre sign and stamped from coolpad service centre whihc ic not possible for me as a cosutomer.

After this pathetic experience, i don't trust this handset. I have already experienced the service centre work. Now i won't be in position to revisit any service centre.

Hence i need free replacement of my handset or else refund.

Seeking help and legal support. Thanks

1. Package checking parameters - weight and bar code
Answer: barcode only signifies product pacaked received at the other end but it doesnt signifies that genuine product is still in the pacakge.
Weight of lenovo z2 plus is 149 gm with charger and cable it would come around 180 to 200 gms. The washing soap cake that were kept in unsealed mobile box quantity were 2 and weighing 90 gm x 2 that total up to 180 gm. So checking the package only on being weighted. The weght remains the same in both case with mobile and with soap cake. Because the weight comes out to be same with 180 gms. The soap cakes were glued in the pacakge so that it does not move when shaked to check the package. As weight remains the same chekpoint with reference to weight remains unaware wheather the pacakge is having mobile or soap.

2. The package was tempered from three sections.
I. Clean slit in the package was made by removing the taping of amazon to remove the mobile box inside unseal it remove the content and repack it without any problem. Extra amazon tape was applied just to make sure it stays there.
Ii. Clean slit in the outermost package so that product can be removed and after the removal of the box contents the package was again glued with the sealent like feviquick. I said similar to feviquick because the feviquick burns the palstic material and there are sign of that in the pacakage.
Iii. Slit in the bubble wrap to remove the pacakge content and replace it with soap case. A clean slit tried to make iin the package and after removing the content and putting back the package cello tape was used to seal that slit.
In the reference image it can be seen very clearly where i have opened the package and where the slit was made on the bubble wrap and the outer package. And on the first call i told that package was without seal and without plactic packing.
There was another area from where he tried but failed to enter into the package was from removing the corener tapes and making a slit into the package. He made a clear slit from one end to other and cut the bubble wrap at middle and then sealed the bubble wrap using cello tape than sealed the outer package by using selent that caused the burn (Plastic hardened and particles of dry feviquick can be felt). And used some extra amazon tape at the corners to seal it.

3. This time i didnt received the delivery message with the information of delivery boy/ delivery agency. So, the moment i opend the box i called amazon cc, during the first conversation with the customer care on 17th oct 2017 after the incident after 1530 hrs. When i asked for the no of the courier agency/courier boy the customer care responded "sir, ap delivery boy ko mat khojo usko jane do, uska 11 hazar ka nuksan ho jayega main apki call investigation team ko forward kar ra hu". Similar words were used.
I. Why didnt i received any information about the courier agency/courier boy?
Ii. Why i was told this highlighted statement by the customer care instead of providing the information i asked for?

I am looking for refund or new mobile.

I had placed an order with amazon india for 4 packs of mamy poko pants for my new born, i selected payment mode as cod. The product was supposed to be delivered by 28th of october 2017. However due to what reason, the amazon deliver canceled the order stating that customer refused the order, whereas there the product was not even out for delivery and did not reach me. That's not even why i m submitting this complaint. I was annoyed when i contacted the customer service, the first lady was trying to gv me basic information and kept saying she understands but really no one does. I ordered that for my 30 day old nephew and it's difficult to get nb pant style diaper even in a city like mumbai. I asked for a supervisor who was trying to tell me pretty much the same thing. I asked him to send the order 1 day delivery coz i can work with existing stock till tomorrow noon. However as i agreed to pay 2 day delivery charge i told him i would not pay the difference because clearly it's not my fault. He said nothing can be done. I asked for his supervisor, then the most dreadful thing happened and made me think a brand like amazon can let there employees hang up on a customer. That was unbelievable he jus hung up on me saying nothing can be done.. I still can't believe he hung up on a customer who has been hampered due to an on going bad experience. You cannot do business that way, this was the only opportunity to set things right. By hanging up he showed how much he cared or should i say how much amazon cared coz he was the face at that moment. This is the most pathetic example of customer experience i hv ever come across. Even govt offices these days have courtsey, but a million dollar company supervisor hanging up for no fault of the customer is better bizzare. I am sorry i thought o[censored]sing amazon i regret the decision. I will never recommend infact i will be sharing my experience with my friends colleagues and relatives, it may bring amazon miniscule bad publicity but this was a horrific experience and people should know how un-dependable and unprofessional amazon is.

Hi
I placed an order from amazon i accidentally bought redmi 4 phone instead of redmi note 4 now they are not accepting the item back, even when i reached their customer service they are insisting for it. When i sent them the return policy mentioned in their website, they told me that they will contact me but they never called me back.
Order #[protected]

Name: satya charan
Phone: [protected]

I had gifted the food processor to my mama on diwali. They got the delivery and they opened it and saw that the food processor motor was not working and the jars covers were broken. We have placed return request on 16 oct 2017. We are calling amazon from 16 oct everyday till 27 oct but everyday they are telling me that their is technical fault. But still they are not taking it return.

Team amazon,

I am totally frustrated and harassed by amazon, no customer care
Supprt is extended.

In a row three wrong deliveries were made to my ludhiana and jhansi address,

Order details as as under:

A[protected]
B[protected]
C[protected]

For order number one correct replacement was sent for rest
[protected]@amazon.in two times wrong replacement was sent and
Finally the order was cancelled as per your own policy.

I want to know why amazon is befooling us making us feel like fools,
They something else on website and deliver something else, that too
When we pay 100% advance for the selected items.

Amazon is taking us for a ride, your customer care people specially
Joshua and rakesh were most unhelpful on the phone lines.

I sent more than 10 mails but every mail came with a reply we
Understand your problem will resolve and that's it.

Again and again i demanded to speak to the head of customer care, sent
Mails after mail no one reverted on that.

Your customer care people told me our seniors are not available every
Time i demanded to speak to them.

Your supervisor rakesh on the phone told me he will give me a
Compensation of rs 200 for this mental harassment, imagine your level
Of customer care.

Four wrong items were sent in a row, amazon is duping us and taking us
For a ride for buying online.

I have sent mails to your international offices as well.

I have decided to drag amazon to the consumer court for their
Harassment, not delivering what we pay for, for cheating us by showing
The items on site and not delivering and delivering same wrong items
Again and again.

I have call recording, all mails and screen shots of the chats to
Support my point of view in the consumer court.

Most rude and unprofessional team working at amazon and taking us for
A ride on our hard earned money.

I have forwarded the same to some media channels to help us out here
As amazon does not care to respond.

I m seeking a compensation of at least rs 5, 00000 for all the mental
Harassment, cheating and not fulfilling the committed items to me 4
Times in a row.

I have contacted the consumer court and they asked me to write to you,
If you fail to fulfill they will send you a legal notice and we will
Take it forward from their.

For your information i have started an online campaign on face book
And twitter, against amazon to make public aware to stay from amazon
As they are most unethical company and have no concern for customer
Rights.

Amazon spends crores on publicity but can not take care of its
Customers i need an immediate response on the mental harassment,
Wastage of my time, money, resources and also for not taking up the
Matter professionally.

Awaiting immediate response.

I had placed an order with amazon india of a pair of headphone for which the payment was already made. The product was supposed to be delivered by 28th of october 2017. However due to god knows what reason, the amazon deliver canceled the order stating that customer refused the order, whereas there the product was not even out for delivery and did not reach me. I was supposed to gift it to someone which due to the goof-up by amazon i am not presently able to do so.

This is very unethical behavior from amazon.

I have purchased puma shoes from amazon india past one month and i have returned them but refund will not be done till date what should i do now.
My name is ishan bansal and my mail id [protected]@gmail.com
My order id number is[protected]. Please let me know when i should get a proper and satisfactory reply and refund my amount of rs.2020
In my bank account.
Please resolve this issue as early as possible otherwise i will file a suite on the company.

I have bought few gift vouchers online though my mail id [protected]@gmail.com with account holder name as vishal thakkar.
The said vouchers got delivered on mail id vishal. [protected]@morganplc.com.
I tried to redeem my amazon vouchers but it is showing some error and not adding balance in my amazon pay account, kindly help me to resolve the same. Error screenshot is attached with this mail for your ready reference.

Required details are as below.

1. The address to which the gift card was sent– vishal. [protected]@morganplc.com
2. Account through which vouchers got generated: [protected]@gmail.com
2. Sender name – murugappa morgan thermal ceramics limited
3. Gift card numbers are as bellows,

1. K9j9-5bafrc-vjjj
2. Mk29-pb8syg-2npc
3. Gxk6-y5adu9-657u
4. Vtf9-p29a3h-w72p

Gift card id
1. K9j9-5bafrc-vjjj :- [protected]
2. Mk29-pb8syg-2npc :- [edited for security reasons]
3. Gxk6-y5adu9-657u :- [protected]
4. Vtf9-p29a3h-w72p :- [edited for security reasons]

I purchased the above product through amazon.in vide order no.[protected] dtd 25/01/17 with one year manufacturer guarantee. The led display got damaged and i sent it to the samsung service centre and they refused to repair it free of cost saying that there is no serial no of the product in the bill. And also charged rupees 290.00 as labour cost. When a product is in warranty period any repair should be done with free of cost. Kindly guide a me to get the product get repaired at the earliest other wise i have to approach consumer court for further necessary actions.

My email is sinil. [protected]@gamil.com and my registered mobile no is [protected].. Expecting an early reply in this regard.

My order was for cod. So i paid it by debit card by the machine brought by the delivery man. First two transactions were declined so i tried with another card and this time it was successful but later on i come to know that the money was deducted from both the cards. I complained about it and was assured that extra money will be refunded by the bank. But still it is not refunded. Hence i have paid 1049×2=2098 rs. For the product of 1049rs.
Sir please look into the case and kindly refund my money.

With reference to the order id :[protected] i have placed an order on 24 september 2017, samsung galaxy j7 max
Mobile, but i have received a package on 7th of oct, which i received it was like one box without packing and only within in cover that to in open condition same has bee informed to courier person also, firstly the package was packed in wrong condition, when i checked i had received chocolate inside the box, then i contacted amazon, they have taken around 10 days for investigation and after that they created replacement on 16th of october below email for your reference, then i lost hope on amazon and i disregard the order - after that when i contacted amazon, they assured me and told wait for 7-10 business days you will get an automatic refund, but again that 7-10 business days is gone, i have waited patiently hoping my issue will get resolve, but when i contacted amazon they are giving me false statement mobile is delivered, neither they are not replacing mobile or my money.

All # lies
I used amazon pay balance to purchase my product
Now that i returned it because it turned out be a fraud, scam product (Idk how company like amazon could let that happen)
It says if you use amazon pay balance to purchase the product and if you return it, the refund will be done in 24 hours = #
Its been 48 hours after the seller got his product back, still no refund
I don't wanna # use amazon pay balance it sucks
Just refund it to my account i'll just buy things from there and never use amazon pay balance
Just atleast refund me as fast as you can
And the customer care keeps saying the same # thing every time i talk to them
They say, wait 2 min and then they say we informed our concerned team about your refund it should be done in 24 hours well # its been 48 hours and no refund