Amazon India Complaints & Reviews

It is embarrassing to know that how a company like amazon can be so non professional, unaccountable and non responsive. I registered the complaint of receiving stones on the day of their receipt in place of mobile phone ie 13th of october.. I have approached amazon through facebook, twitter and gmail. On the first day ie 13th of october i was asked to wait for 3-5 business days for the investigation purposes. Two weeks have passed since then but i have not received any concrete and satisfying response from their side. How long will this investigation continue? Whenever i am approaching them either through mail or facebook there is a single line response to have patience and to wait. This behavior of theirs is despite the fact that i am one of their regular customer. What type of professionalism is this. To my surprise, now they even are not responding through mail.

I have ordered samsung galaxy a9 pro on 21st oct in the order #[protected] and i have exchanged my old phone for this purchase and original delivered on 24th oct. I got a damaged and defective phone which i have returned on 28th oct by placing request, from then i'm without any phone since then i'm literally begging amazon by making calls multiple times a day to get my replacement and it has been placed on order #[protected] and estimated delivery on 1st nov. My question is why i should wait to get the replacement when its amazon who sent defective and damaged phone. So original order placed on 21st oct and i will get replacement on 1st nov. So its taking amazon 10 days to get me a good working product. Everytime when i call amazon people giving fake promises that it will be get delivered today, and today but it never happens. I'm a valuable consumer to amazon where i have made huge purchases but still amazon treats like this. I'm extremely fed and 23000 is not easy money! I requested for compensation just like a gift voucher nope amazon said big noooooo, and customer service being rude in all possible ways. I'm gonna do protest against amazon and will do file a case against amazon in consumer forum. Contact number : [protected]

Team,
From last 1 month my return back request is pending to process for maharaja mixer that have purchased from amazon app.

Multiple times i tried reaching amazon to return back but still it is nit looked by any of the representative.

Request to please look into it and resolve at earliest.

Purchased date - 24 sep 2017
Return request - 3rd oct 2017
Account details - [protected]@gmail.com

Thanks in advance.
Amit namnaik
[protected]

I ordered gold coin order no[protected] from amazon on 5th oct on 9th i get a msg that its delivered. i complained to amazon on 13 they said its a mistake and will be drlivered in two days. 15th i contacted them they said wsit for today end it will be delivered. on 18th after escalation they started investing with logistics. after taking follow up on 23rd, 25th and 28th the say claim an a-z gurantee refund.
and today 30th they say claim rejected.
where is the genuinity gone.

Hello Amazon,
I'm Vijay Asabe. I'm your regular buyer since last 3 years.First time I'm unsatisfied with your customer satisfication.

On 25th Oct, 2017, I was got message from amazon india ( I have placed order for iphone 6 ) but I didn't order this product. Someone hacked my account and ordered iphone, so immedetly I change my account password. after that I didn't sign in my account. I called customer care they told me " your account on hold " plz mail us provide registered name, billing address, phone number and email id. I have send 10 mail. may be 15-20 call to CC but didn't get response.

I had placed an order for redmi 4 and Lenovo k8 note on amazon. Payment was done through HDFC debit card. There was 10% cashback offer. I have still not received the cashback. Kindly look into the matter asap and revert..

The worst experience I ever had with online shopping I have ordered the speakers Online on 29/09/2017 and I have received a defected product which was returned by other customer, the same product they have sent me and I too have returned the product but after returning till today am facing the problem of my refund every time am calling since one month they are telling it ll take 3-5 days wt these guys are doing am not understanding about...

From 23rd oct, monday 2017 i am recieving sms from amazon saying my package is out for delivery and after 2 - 3 hours i used to get another message saying, recipient was not reached and would deliver the package next day. The fact is that i never received any call from amazon agent for delivery. This continued for a week, mean while i tried contacting the number mentioned in the message ([protected]) which was always not reachable.

In between an agent called an enquired if i received any package, when i told i didn't receive any, he asked me to check with neighbours.
I checked in my neighbours to see if my package was delivered, and i came to know that it was not delivered. I updated this to amazon agent and he said he will look into it. Later on saturday i am receiving a message saying it was successfully delivered.

I haven't received my package with red burgundy okra 15 seeds. I need the seeds or need my refund.

My order was placed through my smartphone and now my phone is out of order. The details of track package is available on https://www.amazon.in/gp/your-account/ship-track/ref=sms_3025041_[protected]_e_3...⇄

Order came to me on today... I purchased an kodak pbp03-k/15000mah power bank (Black)
Through amazon.. But the thing i have received was an marble piece... I am having enough proofs regarding their misbehaviour... So kindly help us to get replaced with new product and togive compensation for wasting our valuable time... This item needs to be replaced and the people behind such improper treatment towards buyers should be punnished

I ordered moto g5s plus for one day delivery and i recieved my phone on 6th day from my order date. After using the phone for 1 day it went dead on another day (Its not working / phone is not turning on) after complaining for 7th time for replacement the courier team tells me that they will wont pick the phone as the phone is not turning on where as i have registered a complain for a defective / not working phone. And it does not end here when i talk to pick up guy for take the phone he misbehaved with me and abused me and my family and especially my mom saying, "terko jo ukhadna he ukhad" and now it will be the 7th time the pick up guy will come and say the same thing. This is what they mean by service. This is how they give service to their fellow customers. Amazon have crossed their limits.

I have bought oster ckstrc[protected]litre rice cooker with steam tray (Grey/silver), and since im not satisfied with the quality i raised return request immediately, return is requested on oct 11 2017 and till today oct 30, 2017, i didnt get any call or sms regarding this request. It says refund will initiated after received the product. Kindly do the needful at the earliest

I have use [protected] amazon Acount and my name is pramendra Singh&adsress-175 Heera nagar A Heerapura Jaipur 302021
My order #[protected] is receive empty box and I already informed amazon space list team but my id is hold and no refund/replace my order...
Thanks
Regards
Pramendra singh

Order date

17-oct-2017

Order #

[protected].

I have some network problems. I need replacement, amazon had given two mobile numbers of mi service center but one is unavailable and other is incorrect. So pls give me. I am a student so money is of great importance for me. Pls, provide me a replacement of same product. This is the worst experience with amazon. Your blancco app is showing ur device is fine but no, it's fake. It is rated 1.7 only in play store. I am a valuable customer of amazon so u can't do like that. My contact number is [protected]. Pls understand mi service center is very far from my house. I really need replacement. I am facing this problem very badly.

I had buy a samsung metro xl mobile by amazon on 9th oct and that mobiles after complete of return date show me battery problem and i try to contact customer care but not possible.in this i go to samsung care but they tell me we cant accept this you permit from amazon.
Till now i cant able to contact any amazon executive so i think this is bed service and cheat with me by amazon and service center tell me that battery is duplicate so that is problem.. Please this time help me because i am very much suffer for this problem. Please tell me how i solution that problem, this time help me again i cant buy any product from amazon.

My name is vijay. C and my account number is[protected], canara bank bangalore srirampuram branch. I have returned a product in amazon for rs 1251 and they mentioned that my refund of amount rs 1251 has been initiated on 11/10/2017 and it will be credited to my account on october 15 2017. Till now (29 october 2017), i didn't get my refund to my account. I have received a refund reference number and transaction code through mail. These are the messages received from amazon.

Hello,

I'm writing to follow up on our conversation about the refund for your order #[protected].

Our billing department has confirmed that we issued a refund to your credit card for rs. 1, 251.00 on october 11, 2017.

The amount should reflect in your bank account statement or credit card statement between october 11, 2017 to october 26, 2017.

The reference number for the refund is 74332747285728497702656.

For bank account refund confirmation, you can contact the customer care department of your bank with this reference number for more information about your refund. If your bank doesn't provide the refund confirmation, you can dispute the transaction as "refund never processed". At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

If the refund is issued to your credit card account, your card provider may take additional time to update the statement. Please contact your card provider for the refund confirmation.

I have already contacted canara bank customer care to solve this issue but there is no use. Please resolve it and credit my refund into my account.

Order no.[protected]

The quality of the cover is too bad which only lasted for 15 days thereafter it broke apart. My original cover, which lasted for more than an year is still in a better shape as compared bought through amazon. I would request to replace my cover which has costed me rs. 2500 which is a pretty good amount to forgo with. Kindly do the needful at the earliest. This will be a loss to the reputation and credibility of amazon.

I had placed my order for reebok sports shoes on 07.10.2017 which was a pre paid order amounting to rs. 3026.40. The order no. Is[protected]. The status shows as dispatch date on 13.10.2017 to be delivered on or before 20.10.2017. But till date i have not received my order not heard any news on this yet. I am daily mailing on the sellers contact details through amazon app but to no use. Neither am i able to contact their customer care. Is there any way through which i can get my order or my money back?

Hi,

Order no-order #[protected],
This product was already returned on last month, but we are not yet received return amount 549inr.
Your executive has received this product from my home, but amount is not returned to my account

Order no-order #[protected],
This product was already returned on last month, but we are not yet received return amount 549inr.
Your executive has received this product from my home, but amount is not returned to my account

Please look in to this very high priority.

Mob no-[protected]

Product ordered but not delivered till one month and after one refuse to deliver they told product is out of stock but product is still available online.
After complaint they refund me. But i want same product.
Order details:-

Order date
30-aug-2017
Order #
[protected]
Order total
250.00 (1 item)
Shipment details
Standard delivery
Dispatched
06-sep[protected]sep-2017

Micro sd card, 128gb microsdxc card high speed class 10 with micro sd... 250.00
Qty: 1
Sold by: n computer

With regard

Yashpal soni
Vp - khara sanchore jalore raj 343041
[protected]@yahoo.com
[protected]

I am very unsatisfied with amazon company. I have purchase a hand watch but i am not satisfied with product so same day i have to cancen and return this product. But still no one can come and not a single sms call for process the returning
Snap are attached in this complaints box. Please check. I have already sent a mail for the same but not a single reply...