Amazon India Complaints & Reviews

I order a shoe on 8 oct 17 & product reached to me on 17 oct 17. Immediately next day i returned product as discussed & suggested by service executive on telephonic call i have couriered product to seller's address which was mentioned on invoice. Below are the details..

Date - 18 oct 2017
Courier service - first flight
Product - power men's jordan blue canvas running shoes - 9 uk[protected]
Seller address - shree footwear
Ag-13, rajeev plaza old bus stand road
Bilaspur, chhattisgarh, india 495001.

But the address was on invoice was incorrect seller was already shifted, again i contacted to customer service & after so many attempts no one responsed properly neither customer service not a seller. Now product is again returning to me & i'm really disappointed with amazon service which is not taking ownus to this matter & couldn't be able to resolve this problem.
After so much of troubles this is the last time that i request amazon to refund my product amount & courier amount reimbursement & pick product by your own that's it.

I took power bank of Intex 12500Mah order no:[protected]Black But I got foulty product and I Done complent about that to Amazon but their customer service representative done disconnect my call and misbehave talk with me I ask them about their Reverse pickup boy meeting but they didn't gave any information i want my money back Or replace my product my registered mobile number [protected]

Vide above order I purchased Sewing machine showing MRP of Rs. 12, 500.00 on 12.08.2017 but the Amazon delivered me the item having MRP of Rs.10, 495.00 on 14.08.2017. after complain the same to their customer care executive they compensated the difference amount by giving me only Rs.500/- through their wallet Amazon pay. I repeatedly mail them to give either the difference amount Rs.2005/- or replace the item having MRP of Rs.12, 500.00. but till date I didn't get any positive response from Amazon. Please help me in this regard.

I santosh sawant had booked glen lpg stove my order for glen lpg stove has not been delivered and i have been receiving messages on my mobile [protected], your glen lpg has been delivered, request you to please look in to the matter urgently and revert back, you can call me on my mobile [protected]. And update on my mail id also santosh. [protected]@yahoo.com

Hi team,

My name is mohammad kazim.

I am very frustrated with amazon delivery service. One of my product not received on so many complaints.
I have placed my order on 15th oct and have to received till 23rd oct maximum but till now i am not received it, delivery person never responds properly even not picking up the call and not come at my address to deliver it even a single time.
From 15th to 26th oct delivery attempted 4-5 times but i am not get my product. I have wrote so many e-mails to amazon senior authority but every time they asked me to wait 24 hrs and ensure me to deliver it on this time.

Order #[protected]

Please take a valid action against them and help me.

Hopeless with coolpad note 5 bought through amazon india in a flash sale. Thought of having a good phone before buying now it became a worst nightmare.
Few highlights of service.
1. Purchased in nov 2016, submitted to the asc for call swipe problem
2. Got the phone after 30 days still the problem was same.
3. Again submitted the phone, they did pcb change.
4. After 7 days o[censored]se there is a frequent call drop happened. As usual submitted to service centre.
5. Got phone after 15 days but the issue was still there.
6. Again submitted and requested for replacement, they agreed but after waiting for a month received same phone no replacement without any improvements in problems.
7. So almost 8 months of ' service centre ka chakkar'
I am deciding to scrape the phone and throwing in dustbin.
I am really feeling cheated by coolpad as well the amazonindia

Neither they are (Coolpad india) giving me doa letter nor they are repairing properly.

As no body is helping in this matter since a year

I have ordered suit form amazon. I received on 26-sep-2017 which is wrong product. I made it return in very next day on 27-sep-2017. After that i revived a msg that i will be getting my refund in 10 business days. I called couple of time to the amazon customer care, they also said that u will be receiving the amount dont worry. After that i am keep contacting the amazon customer care no information about my order. Ivr says that we are not able to find your order.

First i got wrong product
Secondly gave wrong commitment
Third they removed my return and refund status.

Very bad experience

I placed order for "ringabell square four seater solid wood dining table (Mahogany finish)" on amazon at sep 21 order no is #[protected].
After wait for delivery today 25 oct suddenly we received the mail from amazon for "your order was cancelled as the seller because failed to confirm the shipment." this is not acceptable. I need my product on same ordered priced.

I have ordered a tempered glass to my mobile (Ordered on 31 august 2017 order#[protected] but i have received the damaged product, raised a request for the replacement (Ordered on sep 4,[protected]-0017116). Gain the same case received damaged product this time as well. Contacted customer case twice both the times they assured that i will receive the refund within 7 working days. It is been a month now received no refund nor update.

Recently i bought an easel stand from amazon #[protected] and the received product was damaged, but now when i ask for a replacement they are asking me to return the product at my own expense as they don't provide any pick up or return facilities for this product. Now, i am supposed to send this product to jaipur all the way from kerala. I think this is irresponsible service from amazon.

I ordered a phone honor 8 on 7th received it on 9th and it was faulty. Amazon's technician confirmed the fault and gave me a recipt of the diagnosis.

Amazpn told me that they'll pickup the device but it was never done.
They then told me that they'll issue a refund on 23rd and now on 26th they denied.
I have sent them multiple emails and i have copy of the email in which they promised the refund and the copy in which they denied.
Please assist me

I recently bought portable hard drive in amazon. But it is different from i ordered. So i requested for replacement. But the replacement product also not working properly. So i requested for refund and also the product was picked up by amazon agent. But the refund was not initiated still now. Also the pick up happened before 20 days. I already complained this query to amazon care. But there's no response from amazon team.

Sir i have purchased one philips juicer having order no.[protected] on 7th oct 2017 from amazon having delivery date 17th oct 2017. My amazon account show that my product is reached on time and amazon courier services have not delivered it and they wroungly updated the status that it's out for delivery. I have requested several time even i physically present in their offices and requested to give my package but they are unable to find them. At last on 25th oct 2017 i have cancelled my order due to such activity of courier services i have lost my very precious time and have tension too. If didn't get solution i will send a legal notice.

I bought a tv through amazon india. The tv according to the installer was not as sold or advertised.. It was supposed to be a fully smart tv though the installer said the tv contained no software to enable it to be smart... I requested a return through amazon. This request was submitted on 16th of october 2017.. And everyday since amazon representatives have said the tv would be collected by fedex i've even had labels excetra sent to me, four times they said they would collect even have me a time for collection, four times after the tv was not collected i personally phoned fedex to find out why, four times fedex told me that only the label and tracking numbers had been generated and not an actual collection of collection number, they cannot collect without one regardless of a label and tracking number being generated... Every day since the 16th of october i have been in contact with amazon advisors, every day they have told me the parcel will be collected by fedex, when fedex don't arrive i phone them to ask why they say the same thing every time they can't without amazon's authorization... Amazon keep telling me they authorise it... They are lying according to fedex, every day amazon has told me they have escalated the issue and the tv will be collected tomorrow, tomorrow comes and again no collection we are talking 24, 000 rupees value here, it may not be alo t to some but it is an awful lot to me. Fedex say amazon do it to all their customers they issue a return label and tracking number, but don't actually raise a collection number with fedex... I have also lost 10, 000 rupees in loss of ends due to waiting home afternoon after afternoon for the pick up amazon has promised will happen, i am 34, 000 rupees out of pocket have a tv that does not function and am no nearer to getting the tv collectec...
I was advised tonight by an amazon advisor to try to get the tv returned at my own expense and that an would then refund me the cost, i tried to arrange this with fedex though they refused saying amazon would not accept the return, in fact every courier i contacted in the area said the same thing... I just want this useless tv returned and a full refund... And though amazon pretend to be advising and helpful they do nothing... Their advisors don't understand english properly even though they offer english speaking advisors and they definitely don't understand the written word... Otherwise my issue would have been truly resolved by now...
They refuse to give me a refund until the television is returned though are not even trying to collect the tv fedex can back me up on that one... I just don't know what to do it where to turn...
Please help and advise me accordingly

I have ordered a product #[protected] on oct 15th 2017. I have received a damaged product. So i have initiated for a replacement. Till now the replacement as well as return of damaged product didn't happen. Its already 1 week delay. This is very poor service from amazon, this is the third complaint i'm raising in recent times. Amazon is slowly loosing its reputation by damaged products.

I am Sumit Tejbahadur Singh Buy mobile phone Redmi 4 BLACK 64 GB online from amazon store 6 oct 2017 receive on 13 oct 2017 find that mobile hang & automatic switch off complaint filed request accept for replacement but after two day message sent request is concelled.

I order for Puma Men's Elsu V2 Mid Sl Idp Sneakers for Rs.1599/- and i got the message as delivered but product is not delivered. when i contact amazon customer care and they replied as we get product soon and they are processing and now the price is rises to Rs.3119/- and now they are telling there is no replacement for this product even though in amazon the same product is showing 2 items left and also not giving any other options than refund.

This is the worst experience ever for me. I requested to solve my problem as early as possible.

attached the pictures of the price at the time of order and now.

I have order a t shirt on amazon website when the deliver boy came and call from takhatgarh bus stand for receive a producte but i have given main market address. When i said you deliver on given address he did not deliver and return the producte without any information. I got message of return so i have given new order for same producte. I have good faith in amazon you can see my histroy. Please resolve the matter.

Chatend chatsound
Me: its regarding my one plus phone
You are now connected to divya from amazon.in
Divya: hello pallavi, a very good afternoon to you! Welcome to amazon service my name is divya. I'll be glad to help you today.
Me: well divya! I placed an order long time back for one plus 5 and after prolonged follow up was told to cancel it and reorder and was told that i would be given same price for product
Pls check the history of chat
R u there???
Divya: yes i am doing the same as per your request am checking the last chat.
Me: sure pls do and let me know once u r done
Divya: may i place this chat on hold for a while i look this for you?
Me: it has been a prolonged harassment.. Pls do the needful i m waiting
Divya: i can certainly understand your situation and i am really sorry that we had to cause you such an inconvenience, you can take my words that it was never our intention to let you down.
We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
We strive everyday to ensure one thing only and that is customer satisfaction and yet sometimes owing to our mistakes we had to let you down, i'm really very sorry for that, please allow us another opportunity and i assure you we will do everything possible to rectify the mistakes that we have done
May i place this chat on hold for a while i look this for you?
Me: u mean d chat would end?
Divya: i wanted to check your previous conversation so give me a moment to check your previous chat.
Me: k
Divya: sorry pallavi.
Did you contact us on phone or call regarding the order, as i have check your previous conversation shows you contacted through phone.
I don't mean to rush you; however, the chat has been idle for a few minutes, and i'm wondering if we're still connected.
Me: yes
I have been following up telephonically
And have been requesting everytime to drop an email of the chat
But half of the times d mail was sent
And half times it wasnt
Divya: so i am not able to get the previous conversation and this is chat profession.
Me: alright
But can u see the the order i placed
Divya: could you please elaborate the query so that i can assist you accordingly in the best possible way?
Me: one plus 5???
Divya: could you please help me with the issue complete details which will help me to solve the issue and help you with the solution.
Me: sure i was expecting order by 25th but after following up till 27th i rescheduled it as i had to go out station. The customer care people wanted me to to cancel it but i did not as i wanted the phone
Divya: month?
Me: after rescheduling and still not getting it for two days i had no other option than listening to customer care people and cancel it
September
But i was assured that i will be able to order from same account on same price as an exception
Now i have been following up to give me the same in written but they are not writing it but say that i will get a cash back as the personnel has mentioned it in their chat and i dont trust them this way any more
I cancelled on i think 8th oct
Divya: did you place order again?
Me: no how can i place it without being assured in written after so long harrassment
I wont block my money again
But its my right to get the order i placed and that too at same price as i paid all in advance then and there
Divya: i do not want to fake promise you like other agents and could you please help me with the order number of one plus 5?
Me: i never wished to cancel it
Divya: are you referring for the refund of the cancelled order?
Are you wanted to place new order on the same price which you have placed for the first time?
Me: order details
Order #[protected]
Placed on saturday, september 23, 2017
Oneplus 5 (Slate gray 8gb ram + 128gb memory)
Electronics
Sold by rocket kommerce llp
Rs.37, 999.00
Item subtotal: rs.37, 999.00
Shipping & handling: rs.50.00
Promotion applied: -rs.44.64
Order total: rs.33, 498.00
Divya: could you please help me with the order number if possible?
Me: it included a cash back of ten percent on the card i placed order from
So it was costing me 30000 approx
Divya: could you please do me a favor for me pallavi?
Me:?
Divya: i have some confusions with your concern so i wanted to clear in order to solve the issue.
As i have check refund is issued for the order on 10th of october to your original payment method.
Me: so
I never wanted it
I was assure re order and the cost would remain same
Divya: still i am not getting information to solve the issue.
Me: and an exception was given to place from same account afain to me
But now my concern is i m nort getting same price for the product
No cash back as promissed is visible then how can i place the order
Divya: could you please elaborate the query so that i can assist you accordingly in the best possible way?
Still i am not getting information to solve the issue.
As i have check refund is issued for the order on 10th of october to your original payment method.
I have some confusions with your concern so i wanted to clear in order to solve the issue.
Could you please do me a favor for me pallavi
Are you referring for the refund of the cancelled order?
Me: also, the exchange phone value has come down to 3400 from 4500 for no fault of mine
Cancelled and refunded are same dear but i wss told to cancel in order to reorder
Did u get me?
Divya: pallavi you finish your concern and i will solve the issue.
No there are some interruption and no information for the quiries.
Me: alright
Divya: pallavi do me favor finish all your conerns and i will solve the issue.
I understood pallavi.
As the agents told you cancelled the order.
You need the order on the same price.
Me: i am rewriting 1. I was told to cancel as the order was lost in transit 2. I was told to reorder and was assured of same price 3. I had a exchange value of 4500 for my redmi 2 and ten percent cash back 3. But i waitied till d time i get my refund as it would be blocking double d amt 4. Now my final concern is i m not getting the same exchange value it has reduced to 3400 from 4500 and ten percent cash back promise needs to be reassured
Divya: and you need cashback on the same price
Why you were told to cancel the order and may i know the reason?
As the item lost in transit
You cancelled the order.
Me: ur colleague was saying there is a mistake at our end and it seemd its lost or courier people are not responding something like that
How do i know the reason
I did not get it thats it
Divya: as the item lost in transit you were suggested to cancel the order?
Am i right?
Me: see it was lying i think in bhiwadi or bhiwani and wasnt moving from there for four days and this is what i could see tahts it
Rest u tellme
Where is it
What happened
Divya: as the item lost in transit you were suggested to cancel the order?
Me: u r the employee
Divya: am i right or wrong?
Me: i spoke tio ten odd people
Divya: as the item lost in transit you were suggested to cancel the order?
Me: yes one lady told me
Others were reluctant
But she did
U8 tell me y did i not get it
And y cant u c my order detauils
R u not an employee of amazon
Divya: i am not getting the chance to speak on the issue.
Me: pls do dear
Divya: i assure i will solve your issue.
I understood that our agents suggested to cancel the order as the item lost in transit am i rite or wrong?
Say yes or no?
Me: yes
And they were sure it wont reach me
Divya: now you need the same order which is cancelled.
On the same price
Me: yes
Divya: and the same cashback.
Me: yes
Divya: i do not want to fake promise like other agents and if possible i will surely help you with the order at low price and the same cashback.
Me: see u already have taken hell lot of time and none helped till now and i expect the same nut this time i m recording all chat
Divya: the order is available on the same price.
Me: the exchange value its less now
Divya: yes.
I am sorry for the inconvenience caused i kindly apologies from my end.
Me: and u guys tell me i will get cash back if i order from same card
Divya: i am sorry i made you to wait for longtime.
Me: but how to trust u
Divya: could you do me a favor?
Will you allow me a moment to speak on the issue.
Me: speak to whom? Me?
Divya: yes pallavi.
Me: r u calling?
Divya: i will raise a complaint on the previous agent that they have promised you to get the same cashback.
Same order.
And they have forced to cancel the order.
Me: but dat wont resolve my problem
Divya: for all the fake promised which they made.
Me: thats good
But my order?
Divya: as the order is cancelled now i will be unable to help you with the same order.
And the order is already cancelled as lost in transit.
Me: they were so many... One wanted me to order again from another account. One wan ted me to order from citi... Latest one after cancelling said i can see previous conversation as promised u will get cash back i[censored] order from same card
Citi credit card i meant
I mean all were changeing statements
Now u say its all fake
Divya: and the order which is cancelled is unable to get.
Me: yes but what about my promise to reorder and get at same price
Resolve
Divya: the order is already cancelled.
And i wanted help you with the same cancelled order.
And the order is cancelled as lost in transit.
And the order price is same.
And you wanted the same exchange value which you had before.
We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
As an online shopper myself, i can certainly understand your situation and i am really sorry that we had to cause you such an inconvenience, you can take my words that it was never our intention to let you down.
Here at amazon, we strive everyday to ensure one thing only and that is customer satisfaction and yet sometimes owing to our mistakes we had to let you down, i'm really very sorry for that, please allow us another opportunity and i assure you we will do everything possible to rectify the mistakes that we have done
I truly understand your concern need not worry i will help you to resolve the issue please be rest assured.
Need not worry please be rest assured i will do the needful for you.
I request you to forgive us this time this will be not repeated in future i assure this is not my fake promise.
Me: solution?
Divya: i am sorry pallavi in this case you can place for new order and i do not want to fake promise like else agents please understand and please do not mistake me in this case and i will apologies in behalf of else agents.
Me: u mean no cash back and no same value of exchange
As promissed by dozens of amazons
Y did u use my money for so many days then
Divya: may i place this chat on hold for two minutes while i look this for you?
Me: pls
Divya: i wanted help you with the same exchange offer but we do not have the offer now
Me: and cash back
?
R u there
Divya: currently we do not have the cashback offer.
Me: so
A loss of five thousand rupees
And u used my money from 23rd till 10th right?
Rs.33, 498.00
For harassing me
Divya: i am sorry pallavi we dint use your money and we refunded back the money to your account.
Me: o please i know i m right its just i did not record previous conversations of all your foolish staff giving fake promises and making harasment to client
Now i will copy and paste on all complaint sites all our conversations as i know my rights as a customer
Thanks for wasting my time
Divya: and please do not mistake me in this case and i did not fake promise like other agents.
Did.
Me: u were even worse as u also could not resolve and infact gave me an impression that amazon is not to be trusted one
Divya: i said all the true about the orders regarding the current offer.

Though i had returned the above item immediately on receipt since it was in a damaged condition and requested for refund giving my account details. Though one month had passed and inspite of my repeated calls to customer care, so far i had not received by refund.

Credit note attached for reference:

Order no:[protected] credit note no: cn-247
Original invoice number: bom1-1419 invoice details:[protected]
Original order date: 20.09.2017 credit note date: 28.09.2017