Amazon India Complaints & Reviews

From last 7 days i tried to replace my product but every time customer care give me a false commitment, Please Help me ...

it is very frustrating and I am helpless
Please Help Me

Order no[protected]
Eamil [protected]@gmail.com
My name is rishabh actually i purchased mi max 2 from amazon on first day i received faulty display and second time in replacement my buttons stop working after 5 days
I want my money back with compensation because from diwali i am getting mad and i spend 2 thousand rupee on accessories and cover with tempered glass

See my youtube video below

https://youtu.be/oWZNWzGagrs

Please see technician signature that amazon delivered me faulty product in second replacement

Hi. I hv orderd mommas medicine feeder dropper. I did not receive this order but got e-mail that it has been deliverd. I got call on monday 29th october 2017 from your delivery man but he said he cant deliver it home bcoz my address doesnt come under his area. So he said he will return the order. But got email saying your amazon.in order #[protected] has been delivered. I am regular customer of amazon.
This is first time i have encountred such delivery person.
Kindly look into this matter
Thanking you in advance

Order #
[protected]

Payment has been done fully. The delivery status is showing arriving today. I am getting message from amazon your order is out for delivery, but don't know where the product is. The customer care executives do not provide courier facility contact no. If they provide we could at least contact them and ask for expected time.
Talking to customer care executives i got only 1 reply "please wait till 8.30 pm your product will be delivered"

I brought phone ASUS ze551ml from Amazon's 30/10/2017 same day I call to Amazon's and explain this phone is not working as you explain in your advertising.they advertising on amazone side and selling, that phone is working with jio sim card 100%, but this phone is not working with jio sim card and I am unable to receive and make call, sms and where I explain this problems to customer care they telling we can't help you and unable make refund . I feel that company fraud me and sell the phone . I call them 6 time them to solve my problem but they telling me we are unable help me, plz help me resolve my problem .

I had ordered one wooden table made by "vishwakarma art palace" through amazon india and then cancelled it on the same day. The product is been shown in the cancelled order in my amazon account. I did the purchase on emi basis through icici credit card for 6 months. But for the last two months the emi is getting deducted from my account. The credit card officials have told me that amazon india has not informed them regarding the cancellation of the product. This issue should be sorted out at the earliest and money should be refunded to me at the earliest.

Dear Sir / Madam,

I have been placed order of product mobile Samsung Galaxy J7 Prime Black though online Amazon site on 19th October 2017 (Order #[protected] and I got my ordered product delivery on 23rd October 2017, I paid amount 11, 890 /- for that product and after I had opened and checked I found both product packaging (box) and product mobile screen are damaged I have complained and updated the same to Amazon Customer Service Associates and they told to keep ready that product and we will arrange pickup for damaged product but till date they have been arranged pickup 5 times and pickup denied also 5 times from courier service agent, after many discussion and fight today pickup boy came for pickup but while he checked and found product damaged he is denied to pick with him even also discussed with Amazon Service Associate he denied and left without pick up that product same situation again and again happened but nobody is ready to help and just providing fake service.

I am daily taking follow ups via mail and phone but they are cheating on daily basis and ii am fully in tension after ordered product from Amazon and their service which I am getting from them.

Kindly request you to please help me out from this problem ASAP.

Regards,
Amitsingh Chavan
Cell: [protected] / [protected]

I am the regular customer of Amazon India from past 2 and a half years, earlier there after sales service was good. Now as soon as they get more reputation their after sales service become totally horrible. I have purchased Nirlon Non-stick cookware of Rs 3823/- order no[protected]-4334756) Ordered on Oct 15, 2017.
I paid online through debit card, when i received the product, it was quite damaged (flaking of the paint was there) so I requested for the replacement. They booked Blue dart logistics for picking up the product but after banging my head with the customer service people the pick up was not happened for 3-4 days & instead of handling this matter, the customer care helpline people asked me to carry that heavy carton to the nearest delivery place (I am staying in outskirt of the city and carrying the product to the logistic people was next to impossible) instead of asking their business logistic people for picking up. When I shouted on them, afterwards finally one customer care representative arrange for the pickup and finally the logistic people arrived and picked it up.
When we got the replacement on 15 Oct 2017 I again received damaged package alongwith the damaged product. Instantly I requested for the return pickup and demanded to refund my amount. But the same story repeated again that till date nobody came for return pick up and everyday I am banging my head with Amazon Customer representatives but not getting any solutions instead they keep on repeating the same story. But as they are dumping customer's genuine problem I am loosing hope on Amazon as there is nobody to rectify the problem, they are just playing with the customer's sentiments.

I would like if you can help me out and take necessary action against them as they are least bother about the customer problems and to fix the problem at the earliest.

Regards,
Saathi Banerjee

I ordered on 19 october 2017

Puma men's dark shadow, lime punch and puma white running shoes - 8 uk/india (42 eu)

This is order#[protected].

The delivery date of my product was 25/10/2017.

First provide wrong delivery agent no. On 27/10/2017 then yesterday i. E 30/10/2017 delivery agent called and requested me to that he'll deliver me on on 31/10/2017 and assure me to deliver my product by 12:00 pm on 31/10/2017 because of he had too much products with him (+[protected] delivery agent's number). But still didn't get any update regarding my product.

Order no.[protected]
I had ordered a sandisk pendrive. I got updates that it would be arriving on 28th october 2017. But the delivery boy never showed up. Inspite of that i got a confirmation message that it had been deliverd successfully. Then again the delivery was rescheduled to 29th and then to 30th. And then again the same confirmation message regarding successful delivery was received. Then after 2 days i got a message that it was sent back without my notice. I don't know what kind of customer service is this.

I ordered a phone on 28th october on amazon and guarantied delivery date was on 30th october but delivery was not done for a reason "held for payment". But i did not get any call or message from the courier boy. Amazon customer service told me to place a new order from a new account, so i did. But again same problem with the new order. I am facing these problems for 5 days. Still i did not get any perfect solution from amazon customer service. They are just repeating "you will receive your order soon". I don't know when will the 'soon' come. Give me a correct solution. Thank you.

Local person is refused deliver my order on time. Such type of service will really make in comfort to the customer. This type of attitude is very bad. Ask that fellow to respond positively in time. While placing the order i have clearly mentioned zip cod and delivery address properly, even then such a worst service in amazon?! Really i am unhappy with your company service. Take necessary action against agency, and resolve my problem immidiately.

Hi. Order no[protected]. This product was already returned on 24th october, but we are not yet received any refund amount 1144. Your executive has received return items from my home but amount of 1144 is not yet refunded to my bank account. Tracking id is[protected]. Plz refund my money as soon as possible to my bank account
Plz look into this very high priority

I am ravi kumar i have complaint for my courier agency blue dart. Now i want to say that you check my back order. Ever i have order than your courier partner say that i have not found my office. But i say my office is know google map but bule dart are not know i am where. My office is on front of siwan railway station platform no 4. Please resolved its.

On 07/09/2017 i had ordered one plus 3t phone from shopping site amazon. At that time amazon was offering cashback of rs. 2000 on purchase through axis debit card. The term & condition of that offer told me that cashback will be credited in my account within 48 hours but till today i haven't received cash back in my bank account. My order id was[protected]. Please take actions towards amazon as many customers like me are harassed because of this.

Tracking #[protected]

Was supposed to be delivered on 30.10.2017
Attempted delivery on 29.10.2017.
As it is an office address the premise was closed on sunday 29.10.2017.
No redelivery attempted in two days.
People are not friendly on both sides, courier and amazon. Tried to contact courier co named amazon transportation service.
I am regretting to select amazon to buy a product. This is not the first time that i am experiencing such harassment from amazon. Earlier i had to cancel the order.
Please confirm that if it will be delivered at all. I am exasperated.

Hi sir,

My self ariff. I have placed an order in amazon on 25th/sep/2017. But still i have not received the product. While tracking my product it is showing as the product has been shipped but no received yet. I am not able to cancel the order as shipping has done. Iam tired of calling the customer care not got good response. Need your help to retrieve my money back.
Details
Order placed: 25 september 2017
Amazon.in order number:[protected]
Order total: 1, 299.00
Item order:vatsla enterprise women's cotton silk saree (Vtuligh001blue_blue)
Sold by: vatsla enterprise (Seller profile)

Thanks in advance

This is the order#[protected]

I have ordered a kids toy for my nephew and its not yet delivered. Till date there is no response from amazon about the delivery of my product. Every end of the day they update the status as "customer requested reschedule/ customer not available".

I spoke with 4-5 supervisors on call and none of them made an attempt to call the delivery team. They simply say that its third party courier and we cannot contact them.
When i have been facing issue from many days, there is no ownership taken from amazon to tackle this issue.
Product was supposed to be delivered on 26th oct and till now i have not received a call from the delivery team.
So, i called delhivery team and they say to wait for another 24-48 hours.
I asked them to give me the local delivery center team. They say they dont have it

Basically there is no co-ordination between amazon and delhivery team.
This is so frustating. I dint expect this from amazon. Everytime they say they can only email to delhivery but they dont call.

When i called delhivery team they say that they did not receive any emails from amazon.

They have been fooling all these days. This is a bad policy without being able to contact they delhivery team from their end

Subject: refund dispute

Sir,

On 21.09.2017 i cancilled an order on amazon of rs 14999. Refund of that order is not credited yet in my account.

Order no of that product is[protected] and refund refrance no is[protected].

Please check it and credit my money in my account soon as possible.

Thanks mahesh kumar

Ac no [protected]

I order bluetooth speaker from amazon, it is totally waste of money project. Not satisfied with the project. I contacted to customer care but they are not responding to my request, again and again, they just disconnect my phone. I want the return of my project and need my money back. This is a disgusting project, not per the specifications. It's not worth it.